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Sunset Royal Beach Resort

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Traveler (4494)
Pool & Beach (1171)
Room & Suite (726)
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About

#12 of 27 resorts in Cancun
Location
4.6
Cleanliness
4.3
Service
4.4
Value
4.0
Travelers' Choice
Resting on a beautiful white sand beach, with charming views of the turquoise Caribbean Sea, Sunset Royal offers fine entertainment and activities for the whole family throughout the day and well into the evening. The All-Inclusive plan gives members and guests the opportunity to enjoy exquisite international gastronomy, premium beverages, and activities at both Sunset Royal Beach Resort and Sunset Marina Resort & Yacht Club. Sunset Royal's priveleged location provides convenient access to the best entertainment, nightclubs, restaurants and shopping
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Kitchenette
Microwave
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Mid-range
Lagoon View
Languages Spoken
English, Spanish

Location

Blvd. Kukulkán Km. 10 Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Sunset Royal Beach Resort
4.0
4.0 of 5 bubbles8,186 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Sunset Royal Beach Resort is lauded for its vibrant atmosphere, featuring live music and entertainment, although noise levels have been a concern for some guests. The service receives mixed reviews, with commendable attentiveness from staff often juxtaposed against complaints of sluggish and inconsistent attention. While the resort's location is a highlight, situated close to beaches and entertainment, its value is questioned due to aggressive sales and hidden costs. Room opinions vary, with recognition for their cleanliness but criticism regarding maintenance. Amenities are generally appreciated, yet suggestions for pool improvements are common among guests.
Location
Beachfront
Atmosphere
Lively
Rooms
Spacious
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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8,186Reviews236Q+A100Room tips
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Vicky M wrote a review Yesterday
1 contribution
Didier was the best. Very pleasant and helpful. Will come back. Great location. Very good food options. Fun daily activities. Room very comfortable. Very easy to book tours. Pool service was excellent. The spa was wonderful I received very caring service.
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Date of stay: April 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Roving41774447418 wrote a review Yesterday
1 contribution
Juan was exceptionally great at the pool, kept everyone entertained & involved. He made our stay enjoyable & lively. We loved our stay & have been here a few times. Very family friendly, good food & even better service. Will be back next year , it’s always a pleasure !
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Maxine H wrote a review Apr 13
1 contribution
The service at this resort is top tier especially the lobby bar bartenders Miguel Ayala & Francelyn!! They made our first visit to Cancun extra memorable with their warm smiles and helpfulness. They always make sure to attend to us no matter how busy they are. We will definitely be back. ❤️
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mary J wrote a review Apr 13
1 contribution
I am torn between a 4 and a 5 star, my only “complaint” is that they list kids club in their amenities and that refers to some random kids activities throughout the day like face painting and cup cake decorating. These activities were great although they did not follow the calendar provided, and I had expected more of a place where kids could all play with babysitting for a couple hours, that is not an amenity at this resort. That being said, the staff did an amazing job of making our stay comfortable and amazing. The food is good for all inclusive and had a nice variety. The friendly and attentive staff were really the highlight of this resort, to name a few Isaias and Fernando went above and beyond on the pool patio service, Didier was hustling all day to provide fun activities for the guests, and Franceline and Miguel make outstanding drinks in the inside bar. Thanks for the great vacation!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: There is no kids club
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Francesca A wrote a review Apr 8
Solidaridad, Mexico1 contribution
Sunset Royal itself is okay. The food was okay. If we ever come back to Cancun, I would go to a different hotel to be honest. The best thing that’s happened to us during our stay in Sunset Royal was the server, Ernesto. He was very attentive and nice to us whenever we were at the beach.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip: It was always hot at night. We had a hard time sleeping as the AC were not as cold as expected...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Bárcenas, Otro at Sunset Royal Beach Resort
Responded 5 days ago
We appreciate your honest feedback, and we'll take it into consideration as we strive to improve our services. Should your travels bring you back to Cancun in the future, we hope you'll give us another opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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WinnipegBev wrote a review Apr 6
Winnipeg, Canada29 contributions35 helpful votes
We were so fortunate to have been able to stay here for three glorious weeks! We've been coming for many years and we won't stay anywhere else. All the staff make this resort so wonderful, beginning with Fernando in Reservations, to Orbe and Nic, Manuel, Alberto R, Luis, Majo, Yahir, Erick, Alberto A, Guadalupe, Alan, Roberto, Jose Luis, Rosa, Daniel, Carlos and Carlos, Jose, Miguel, Arturo, Esteban, Felix, Francelyn, Isaiah, Juan, Alejandro, Roberto, Ricardo.... I know I've missed some names as there are so many who make this a special place. You are all family to us! The resort is kept so clean and the staff are all so friendly and helpful. We did have some concerns about the dinners this year. Thank you David B. for sitting down with us and listening to our concerns. We appreciate how attentive you were to what we discussed, and how we were able to have an open and honest conversation with you. We have no doubt everything will work itself out. We do miss the nightly buffet dinners in the Moonlight Theatre and hope they will return one day soon. Our favorite show - one we won't miss - is the Michael Jackson Tribute. The performers never cease to amaze us! Besides connecting with the staff, we are fortunate to connect with other guests we have developed friendships with over the years, and make new friends each time we visit. We look forward to returning next year and seeing all of you again.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Bárcenas, Otro at Sunset Royal Beach Resort
Responded 5 days ago
Thank you for taking the time to share your experience! We're grateful for your loyalty and friendship over the years, and we can't wait to welcome you back next year for more memorable moments. Until then, best wishes from all of us here at the resort!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Elizabeth G wrote a review Apr 4
Merrillville, United States5 contributions
The sunset world group should be ashamed of their “presentations.” This is where they hold you hostage with high pressure sales tactics to get you to buy their timeshare packages for thousands of dollars when you can just book on Priceline. These people are sharks! Sign nothing! Beware!
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Bárcenas, Otro at Sunset Royal Beach Resort
Responded 5 days ago
Thank you for sharing your feedback with us. We're truly sorry to hear about your negative experience. If you have any further feedback or concerns, please don't hesitate to reach out to us directly. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maria O wrote a review Apr 3
1 contribution
Hotel is amazing, The beaches where beautiful clear bule water white sands , Restarts food delicious 🤤 employees exceptional service. especially the bar area we met Miguel Ayala and francelyn , very curious and helpful, they go above and beyond. Will come back soon hopefully 🤞.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip: Rooms need better a/c , trim palm trees in front of rooms , covers ocean 🌊 views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Bárcenas, Otro at Sunset Royal Beach Resort
Responded 1 week ago
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay at Sunset Royal. We're glad our team provided exceptional service, and we look forward to the opportunity to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Norma F wrote a review Apr 3
1 contribution
Bar tenders Miguel Ayala and Francelyn exceeded my expectations Loved the bar area.. All the staff was very nice and helpful. Beautiful beach Water was very clean and blue. AC on the rooms was not as fresh as I would loved it to be. Other than it was great 😊 Highly recommend it
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
Room Tip: Colder Air conditioner..
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Bárcenas, Otro at Sunset Royal Beach Resort
Responded 1 week ago
We appreciate your feedback and are glad to hear that you had a positive experience overall. It's wonderful to know that our staff exceeded your expectations and that you enjoyed the beautiful beach. We hope to have the opportunity to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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pjfer wrote a review Apr 1
Vanderhoof, Canada80 contributions21 helpful votes
+1
My husband and I have been coming here for off and on for the last 27 years and we are so happy with the way the resort is being kept up. We love that they provide plenty of chairs and Palapas on beach so there is no trouble finding a place to sit even if you come down mid morning. The beach service is excellent. We did the wine pairing dinner for the first time and it was so much fun and a very unique experience. We really enjoyed the live music in the lobby and it was such a nice place to meet people in a very fun atmosphere. The staff here is phenomenal and I could wish I could mention everyone that was kind to us. Ahmed welcomed us first day and was so friendly and real with us the whole time. Majo and Elizabeth were a wonderful butlers. We had a small problem the first day that they went over and above to fix it and made us feel so special. Yoga with Tania three mornings a week was one of our favourite things. She is so professional and helped us so much. We love the new time of 8 o’clock in the morning to do yoga as it is cooler. Carmen did the housekeeping in our room and she was so lovely! She has the most beautiful smile and brightened up our days with her cheerful greetings. Can’t wait to come back to our Sunset family next February!
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from David Bárcenas, Otro at Sunset Royal Beach Resort
Responded 1 week ago
Thank you for your continued loyalty and for choosing us for your vacations over the years. We are delighted to hear that your experiences have been positive. Our team is committed to providing exceptional service, and we look forward to welcoming you back to create more wonderful memories.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$253 - $351 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sunset cancun hotel, sunset royal hotel cancun, royal sunset resort cancun, sunset royal resort cancun, royal sunset hotel cancun, royal sunset cancun mexico, sunset royal cancun hotel
FORMERLY KNOWN AS
Sunset Royal Cancun Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
202
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SUNSET ROYAL BEACH RESORT - Updated 2024 Prices & Reviews (Cancun, Mexico)

Frequently Asked Questions about Sunset Royal Beach Resort
Which popular attractions are close to Sunset Royal Beach Resort?
Nearby attractions include Playa Chac Mool (0.2 miles), Water Park at The Grand (0.3 miles), and Tornado (0.2 miles).
What are some of the property amenities at Sunset Royal Beach Resort?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Sunset Royal Beach Resort?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Sunset Royal Beach Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sunset Royal Beach Resort?
Yes, free parking is available to guests.
What are some restaurants close to Sunset Royal Beach Resort?
Conveniently located restaurants include Taqueria Los Chachalacos, The Surfin Burrito, and Natura.
Are there opportunities to exercise at Sunset Royal Beach Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sunset Royal Beach Resort have airport transportation?
Yes, Sunset Royal Beach Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sunset Royal Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Sunset Royal Beach Resort offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Sunset Royal Beach Resort?
The staff speaks multiple languages, including English and Spanish.