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Sunset Royal Beach Resort

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Sunset Royal Beach Resort
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2,318 Reviews from our TripAdvisor Community

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Showing 1,484: English reviews
Burke
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

This resort was lovely. The rooms are well appointed and clean, the food was outstanding, with a lot of variety as well as different choices for dining styles. Shows at night are fun. Ask for Daniel to be your server for evening dining...you won't be disappointed.

Helpful?
Thank Jane P
Macon, Georgia
2 reviews
4 of 5 stars Reviewed yesterday NEW

Great location. Room A/C left a lot to be desired, room was cool, but stayed very, very humid all the time. Our room overlooking the pool, ocean and sunrise was great. Ulexus at the front desk was great! Made that extra effort to make sure our room and service was great! Kevin the bellhop/porter was helpful for shopping and a... More 

Helpful?
Thank rayever2005
Fort Myers, Florida
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Check in was challenging but hotel staff went above and beyond to help. Ulysses at the front desk was our hero and between his help and Jesus, one of the bellmen, our room is just perfect. Beware of the lack of communication between the actual hotel and the timeshare reservation, it is hard to know who you are communicating with.... More 

Helpful?
Thank kdsundiamond
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

What can I say about Sunset Royal.. We LOVE it. Been staying here 5x in the last 4 years. The check-in desk Miranda is extremely happy and helpful always with a smile and giggle. The concierge desk Ivette an extreme delight went above and beyond. Guadelupe has unforgettable table side manner as well as Rosa and her mad skillz on... More 

Helpful?
Thank Robin B
1 review
2 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel was outdated for non members. Only 2 restaurants and food was the same and made you run quickly to bathroom. Drinks were weak. Not enough activities at resort. Will not stay again. Curious to see what other resorts look like if this is 4 star. Wait staff was slow. No ice maker on 3rd floor had to go... More 

Helpful?
Thank VSin3
Howell, Michigan
1 review
2 of 5 stars Reviewed 1 week ago NEW

Stepping into the pool was very difficult,the only way in was a very LARGE step.My room was a large dissapointment, the steps down to the bed was difficult, the couches were made for short people and very uncomfortable.The food was not that good.Service was good, all the staff were pleasant and helpful.The beach was covered in seaweed making it impossible... More 

Helpful?
Thank kdm1792
Manchester, New Hampshire
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

The people here are incredible to say the least. Maricruz has made amazing displays on our bed not once but twice! One for our honeymoon and one for my 30th birthday today. I've been overwhelmed by the amazing service in the restaurants, from the front desk, concierge and spa! Everyone has been so kind and is grateful for any tips... More 

Helpful?
Thank ElizabethNgo
Jorge_Hernandez_MX, General Manager at Sunset Royal Beach Resort, responded to this review

Hola, Thank you for your preference and your comments, are so important to us, we are so glad that you had the best week. Regards, More 

Eastbourne, England, United Kingdom
Level Contributor
9 reviews
3 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed here from 10th - 20th September 2016 and were very disappointed. We'd had our, well needed, holiday booked for about 6 months and spent a long time looking for something which would suit our needs, within our budget. Arrival & Check in - When we arrived, we were greeted by a bellman who insisted on taking our cases... More 

Helpful?
Thank Rosie J
Farmington, Michigan
1 review
4 of 5 stars Reviewed 1 week ago NEW

Resort was nice. Pool was big enough. Food at the Buffett was good. We enjoyed the different varities of american food and mexican cuisine. Activities were fun. Beach was nice to lay out on the Recliners. We were able to help release the Baby Turtles into the ocean. The room was very nice. We were amazed at the view looking... More 

Helpful?
Thank cathymaxwell
Jorge_Hernandez_MX, General Manager at Sunset Royal Beach Resort, responded to this review

Cathy Maxwell, We appreciate your comments beacuse help us to improve in our services, we are so glad that you enjoy your stay with us. Cordially, More 

Fenton, Michigan
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Read all the reviews and wasn't expecting much. Rooms had steps down to the bed with no hand rail, dangerous after a few drinks. Same thing with the pool, large step in all the way around the pool. The food was ok. The beach was a huge disappointment, the seaweed was never racked up or even covered up with sand.... More 

Helpful?
Thank Jean G
Jorge_Hernandez_MX, General Manager at Sunset Royal Beach Resort, responded to this review

Jean G, We are really sorry about issues mentioned, be sure that we will take action to correct and improve in our services. Sincerelly, More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Breakfast

Additional Information about Sunset Royal Beach Resort

Address: Blvd. Kukulkan Km. 10 | Zona Hotelera, Cancun 77500, Mexico (Formerly Sunset Royal Cancun Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $181 - $386 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunset Royal Beach Resort 4*
Number of rooms: 204
Reservation Options:
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel
Hotel Style:
#35 Luxury Hotel in Cancun
#40 Top resorts Hotel in Cancun
#46 On the Beach Hotel in Cancun
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