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Sunset Royal Beach Resort

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Sunset Royal Beach Resort
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2,640 Reviews from our TripAdvisor Community

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Showing 1,661: English reviews
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Burke
Reviewed yesterday NEW

There are many wonderful things about this resort; service, food, wait-staff, transportation, white beach, etc; however, my purse was stolen from my room on my last evening there. The resort provide safes, and this was the only 3-hour period that I did not have my wallet with me or in the safe. My room was entered while we were at...

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Helpful?
Thank Jane P
Adrian, Michigan
Reviewed 3 days ago NEW

The staff who work this resort are very friendly and courteous. Allen Ramirez, our concierge, did a great job with all our needs. Our poolside waite staff, Lluvia Xool, was excellent. She was there taking our orders non-stop all day. Did not have to wait for food or drinks. She did a great job.

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Thank Mike S
Reviewed 4 days ago NEW

We stayed the week of March 13 at Sunset Royal for the beach location. I would agree the resort is looking tiered after 25 years and we were told a complete face-lift is in the works. Overall we were pleasantly surprised considering some of the recent negative posts. We experienced a welcoming and accommodating staff from the moment we stepped...

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Thank Greg C
Cedar Rapids, Iowa
Reviewed 4 days ago NEW

We enjoyed the towel art in the room and breakfast with Rosa was always a highlight of the day. We liked watching Rosa create omelets each morning, she's an artist with eggs. We enjoyed access to the beach and walked it almost daily, always a fun time. We enjoy the all-inclusive being able to eat and drink as much as...

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Thank gekvarda
Reviewed 6 days ago NEWvia mobile

The staff is excellent they want to make sure that you are well taken care of. One employee, the Butler Sergio made sure to stay with my family and I to ensure we get a table at the hotel restaurant. He is very friendly and he isn't one to ask for tips, he wants to do his job because he...

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Thank Angie S
Winnipeg
Reviewed 6 days ago NEW

Another wonderful 2 week vacation at Royal Sunset! The staff are wonderful, and make our stay a most amazing experience! Shout outs to: Orbe, Jesus, Tony, Sergio, Monica, Hector, Laura, Alberto, Guadalupe, Roberto, Rosa, Trinidad (Capriccio), Trinidad (crossing guard), Lluvia, Sheila, Sammy, Francisco, Angel and Enrique (housekeeping), and Arturo Sanchez (of course!!). It is because of these staff and their...

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1Thank WinnipegBev
Victoria, Canada
Reviewed 6 days ago NEW

Our room was beautiful, clean and well laid out. The staff was exceptional and ready to help with whatever was needed. This resort has the best beach and most comfortable beach chairs that were kept very clean!!! The gym was so nice, and we can say enough about the yummy food and drinks!! We will go back FOR SURE!! We...

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Thank kassiealexander70
Waterville, Maine
Reviewed 1 week ago NEWvia mobile

The resort was very nice it could have had a few more amenities and restrants but the staff was excellent and very very friendly. The spa at the resort is excellent. Leticia, one of the spa therapists was amazing.

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Thank wtd54
Reviewed 1 week ago NEWvia mobile

Great food, entertainment, clean rooms and overall surroundings! Spa facilities are awesome with friendly and trained Massage therapists. Rogalio in the Spa gave me a wonderful 80 minute relaxing massage! The beach area is kept up nicely and great staff to take care of our every needs!

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Thank Steven R
Reviewed 1 week ago NEWvia mobile

Great service by majority of staff. Kudos to Samuel, Carlos, Daniel, Angel (capricio dinner staff) Le Monne (Roberto), Gualuope, Alberto and David B ( aquarium day staff). Lluvia (pool side and beach waitress), Orbe (bell boy) - he makes our stay extremely comfortable by going out of his way to help, Sergio Moreno, Hector and his regular evening waitress at...

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Helpful?
Thank Cherylandavid
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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Sunset Royal Beach Resort

Address: Blvd. Kukulkan Km. 10 | Zona Hotelera, Cancun 77500, Mexico (Formerly Sunset Royal Cancun Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $182 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunset Royal Beach Resort 4*
Number of rooms: 204
Reservation Options:
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel
Hotel Style:
#35 Luxury Hotel in Cancun
#40 Top resorts Hotel in Cancun
#44 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Sunset Royal Beach Resort staff and other travelers.
109 questions
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Plymouth, Minnesota

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Questions? Get answers from Sunset Royal Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The all rooms have views, either the ocean or the lagoon. Rooms are pretty standard unless you are on the top floors. Elite class.”
 of 5 bubbles mikesD3771ZB, 3 days ago | Read review
“Rooms that face the ocean, but then that's why you're there, right?”
 of 5 bubbles gekvarda, 4 days ago | Read review
“Ocean views on the higher floors are the best.”
 of 5 bubbles WinnipegBev, 6 days ago | Read review
“Higher floors are less noisy on interior where the restaurant is.”
 of 5 bubbles kassiealexander70, 6 days ago | Read review
“908-1&2 are two suites with the same entrance. one side has city view and one ocean view. We loved it .”
 of 5 bubbles katha402, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question