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Blvd. Kukulkán Km. 10 Zona Hotelera, Cancun 77500 Mexico
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Traveler (3988)
Pool & Beach (1156)
Room & Suite (718)

About

#62 of 271 hotels in Cancun
Location
4.6
Cleanliness
4.3
Service
4.3
Value
3.9
Resting on a beautiful white sand beach, with charming views of the turquoise Caribbean Sea, Sunset Royal offers fine entertainment and activities for the whole family throughout the day and well into the evening. The All-Inclusive plan gives members and guests the opportunity to enjoy exquisite international gastronomy, premium beverages, and activities at both Sunset Royal Beach Resort and Sunset Marina Resort & Yacht Club. Sunset Royal's priveleged location provides convenient access to the best entertainment, nightclubs, restaurants and shopping
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Kitchenette
Microwave
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Lagoon View
Languages Spoken
English, Spanish

Location

Full view
68Somewhat walkable
Grade: 68 out of 100
13Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
7499Reviews225Q+A100Room tips
Traveler rating
  • 4,084
  • 1,921
  • 804
  • 301
  • 391
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Patty K wrote a review Today
We were here for two weeks and found it to be A very pleasant stay! Great food at every restaurant (including the buffet), very clean, and always good service. The beach was perfect and there always were chairs/palapas. We attended a few of the nighttime shows after the buffet and they were very enjoyable! The employees work very hard at this resort to make our stay as wonderful as possible, so we always made sure to leave a tip. We have been to many resorts in Mexico and would definitely like to come back to this one. Thank you from the Kirby’s!
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: The pool is not large, but the beach is beautiful so that is where we went most days.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Almar V wrote a review Yesterday
4 contributions
Walkable to the Strip, Prestine beach front with cabanas and wonderful and accommodating staff esp abigail and edgar from poolside restaurant who went above and beyond their duties. Great entertainment, thats different everynight with buffet, and also poolside entertainment was great too, Clean environment with good restaurants.Thank you Lhen Lobarbio and the Sunset Hotel goup for this relaxing and wonderful vacation.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ada C wrote a review Dec 1
+1
We had a blast! The daytime entertainment crew was great! Alex led this team and the guests through fun games, exercises and of course cocktail making and drinking! All staff was exceptional! Good for all ages! The beach is safe, clean and beautiful! Rooms are comfortable! Food is plentiful!
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: This resort is kid friendly so if you don’t like it, stay away. Great for families or couples who...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Bárcenas, Otro at Sunset Royal Beach Resort
Responded yesterday
Thank you for taking the time to share your comments. I am glad to hear your stay with us was so enjoyable. We hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Global812517 wrote a review Nov 2022
Colusa, California1 contribution
The room was very nice, great, view of the beach.You could not enjoy the room after 8am due to the construction going on the 1st floor. It continued till some days till 8pm. I was not told this was going on at the time of booking. The staff was helpful to a point. Would have been nice to have bus times, prices and routes. Maps of ATM machines, stores, extra. I enjoy a vacation with out a constant sales reminders.
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Review collected in partnership with RCI
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Bárcenas, Otro at Sunset Royal Beach Resort
Responded 3 days ago
Thank you for taking the time to share your experience at Sunset Royal Hotel. We're sorry we did't meet your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Solaristar2000 wrote a review Nov 2022
Mississauga, Canada19 contributions6 helpful votes
The staff genuinely enjoy and take pride in delivering customer service. They show their appreciation for returning members and seek to make favourable first impressions with guests. The four Sunset resort properties in Cancun are well connected by shuttle and water taxi transportation so that guests and members can easily benefit from the distinct amenities each resort offers as well as facilitating transfers to and from their two additional Riviera Maya properties.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Bárcenas, Otro at Sunset Royal Beach Resort
Responded 3 days ago
It was a pleasure to host our members at Sunset Royal, and we are very happy to know that you had a pleasant stay. Your comments are greatly appreciated and we look forward to welcoming you back in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
James B wrote a review Nov 2022
Atlanta, Georgia4 contributions8 helpful votes
Lobby acts as a TIMESHARE SWEATSHOP….people coming and going that are not staying at this hotel, that wants to call itself a resort Hotel under construction, wants to be a Resort next to Le Blanc, and the Royalton, but needs some serious updating in the Lobby, Lobby bar, pool area, entertainment….. They need to consult an independent source to outline their deficiencies and put a action plan in place to update the entire outside of this hotel to make it a true destination RESORT
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Bárcenas, Otro at Sunset Royal Beach Resort
Responded 5 days ago
Thank you for visiting and for your constructive comments about Sunset Royal.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
serenity73 wrote a review Nov 2022
Tofino, Canada44 contributions9 helpful votes
bechfront resort was nice..location is best always busy at the lobby and buffet area.. lots of blue tshirt staff for presentation everday..other restaurant was close only moonlight for dinner buffet and buffet inside. Rooms are ok clean and comfortable shower pressure was good hot cold walter…overall we had a good experience..
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Bárcenas, Otro at Sunset Royal Beach Resort
Responded 1 week ago
Thank you for your visit and for sharing your experience at Sunset Royal. We are very happy to hear you enjoyed your stay overall, and we hope to welcome you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CTHou2019 wrote a review Nov 2022
Houston, Texas30 contributions12 helpful votes
The hotel is located in the hotel district less than 1/2 mile walk to all the clubs/activities. The beach is clean and servers will bring drinks/food to your beach chair while you relax. Staff is very friendly and helpful for all my needs.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Bárcenas, Otro at Sunset Royal Beach Resort
Responded 1 week ago
Thank you for your visit and your comments, we are glad to know that we met your expectations. Greetings from Cancun!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kelli M wrote a review Nov 2022
1 contribution
This was our 3rd stay at Sunset Royal. Shout-outs to all our favorite friends at Sunset Royal who made our week spectacular - Raphael on the beach with his frozen grapes, infectious laugh, and endless help, Enrique and Miguel at the bar who made us laugh endlessly (even though they didn't have Dos Equis), Carlos and Victoria at the pool bar were fabulous, Francesco in the restaurant is always a breath of fresh air and kind to us each time we visit, and Jesus who greeted us like old friends when we arrived. The food selection this year was amazing and there seemed to be more options to choose from. The only downfall would be the extremely soft beds that were new this year. Thanks from Indiana!
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Date of stay: November 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Bárcenas, Otro at Sunset Royal Beach Resort
Responded 1 week ago
We are very pleased to know that you enjoyed your stay overall, thank you for your feedback. Thanks for shouting out your favorite staff members.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
raspberryxsnapple wrote a review Nov 2022
Carlstadt, New Jersey1 contribution
BEWARE OF TIMESHARE SCAMS AT THIS HOTEL!! No matter what you do do not give these people any personal information or that of your friends and family. My mom and I were gullible enough to fall for their “like a family” timeshare offer, and didn’t bother to do our own research beforehand. DONT MAKE OUR SAME MISTAKE!! Please learn from us and do NOT whatever you do sign up for their timeshare or “private residence” program. They WILL sell your information. They WILL run your credit. No matter what they say otherwise. No only did I sign my soul away to their contract, I also referred some friends with the promise they would get “only one phone call” to come home and find out they have been incessantly bombarded with phone calls from them. After signing and reading my contract which stated I had 5 business days to cancel, I was told by the rep who sold me on the program that if I tried to cancel they would come after my credit and that there was no real way to cancel. My mom was left off the contract and tried to add herself to take the credit hit instead of myself and the rep said absolutely not they’ll still go after your daughter you have no choice but to pay. She even started crying fake tears when I said how upset and unhappy I was! Overall such an awful experience. The food was AWFUL. The buffet was so small and none of the food tasted good. The resort is also on a huge hill, so to leave you must walk down a huge flight of steps unless you want to pay for transportation. To get to the beach you need to walk down several slight of stairs, if you are in any way physically disabled this is NOT the place for you. Poor room service and service in general, it took all day to get our rooms cleaned. Guest services will dial a number for you then ask for you to speak to them yourself (to book a spa or an excursion). Everyone tries to sell you something and once they get you, they drop you like nothing. Please beware, do not sign up for the residential club and learn from my mistake!!
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Review collected in partnership with this hotel
Date of stay: October 2022
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Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from David Bárcenas, Otro at Sunset Royal Beach Resort
Responded 2 weeks ago
Thank you for taking the time to provide us with feedback about your stay at Sunset Royal. We are sorry to hear that your experience did not meet your expectations, please accept our sincere apology.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$211 - $283 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sunset cancun hotel, sunset royal hotel cancun, royal sunset resort cancun, sunset royal resort cancun, royal sunset hotel cancun, royal sunset cancun mexico, sunset royal cancun hotel
FORMERLY KNOWN AS
Sunset Royal Cancun Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
202
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SUNSET ROYAL BEACH RESORT $158 ($̶2̶9̶2̶) - Updated 2022 Prices & Reviews - Cancun, Mexico

Frequently Asked Questions about Sunset Royal Beach Resort
Which popular attractions are close to Sunset Royal Beach Resort?
Nearby attractions include Playa Chac Mool (0.2 miles), Water Park at The Grand (0.3 miles), and Tornado (0.2 miles).
What are some of the property amenities at Sunset Royal Beach Resort?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Sunset Royal Beach Resort?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Sunset Royal Beach Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Sunset Royal Beach Resort?
Yes, free parking is available to guests.
What are some restaurants close to Sunset Royal Beach Resort?
Conveniently located restaurants include Taqueria Los Chachalacos, The Surfin Burrito, and Natura.
Are there opportunities to exercise at Sunset Royal Beach Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sunset Royal Beach Resort have an airport shuttle?
Yes, Sunset Royal Beach Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sunset Royal Beach Resort have airport transportation?
Yes, Sunset Royal Beach Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sunset Royal Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Sunset Royal Beach Resort offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.