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Hotel Riu Palace Peninsula

Blvd Kukulkan, Km 5.5 Lote 6-C Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 11/30/21
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Traveler (10866)
Panoramas (29)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Peninsula
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#58 of 278 hotels in Cancun
Travelers' Choice
The 24-hour All Inclusive Hotel Riu Palace Peninsula (Adults Only area - Exclusive services for ADULTS ONLY DELUXE VILLAS guests) is open all year round and is situated right on the sandy beach of Caribbean Sea, next to the Hotel Riu Caribe. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Cancun Airport CUN (21 km) and Cancun (5 km) and invites you to explore the area. The hotel has 562 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the gym. 5 outdoor pools, 1 baby pool, RiuLand Kind's Club. Day and evening entertainment. For lovers of gastronomy, we offer live cooking stationsa at our main restaurant, Japanese, Italian, Mexican, Krystal restaurants and Steakhouse, as well as 6 bars.
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Property amenities
Free parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
24-hour security
Baggage storage
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Private beach
Private balcony
Room service
Flatscreen TV
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Family rooms
Good to know
Bay View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Up to Extra 15% OFF


Full view
52Somewhat walkable
Grade: 52 out of 100
1066Restaurantswithin 5 miles
197Attractionswithin 5 miles
7233Reviews1622Q+A100Room tips
Traveler rating
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Popular mentions
Jasmine E wrote a review Oct 24
2 contributions
The trip was amazing the resort is beautiful, the food and drinks were delicious. The staff made the experience unforgettable. We will like to return BUT my husbands cash and galaxy buds pro were taken from his bag.
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Date of stay: October 2021Trip type: Traveled as a couple
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Peninsula
Responded yesterday
Dear jasminee491, Thank you for choosing RIU and for sharing your concerns with us! As much as we are pleased you enjoyed the hotel´s nice design, our gastronomic and beverages variety and the staff members´ friendly service, we are really concerned about the missing items from your husband´s bag. The incident you described surprises us, as our guests´ security and well-being is very important to us. We kindly ask you to share your concerns with our After Travel department (using the following e-mail address: complaints@riu.com), to make an appropriate follow up - in case you have not done it yet. They will be happy to attend you. Your impressions will also be forwarded to the responsible department to be taken into account for future improvement as we truly hope to have the pleasure of welcoming you back again soon in one of our Worldwide premises to regain your trust in our brand and services. Please receive our warmest regards, Hotel Riu Palace Peninsula Online Reputation Manager
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tokyolizard wrote a review Oct 23
Oakland, California2 contributions
Wonderful visit. Excellent service, lovely staff, very clean, guests followed masking rules. Excellent view from 16th floor balcony. Warm ocean, soft sand. Desserts were 4 and some specialty restaurant food was 4 but most food was 3. Improve that, and you've got a hands-down winner.
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Review collected in partnership with riu.com
Date of stay: October 2021
Sleep Quality
Hsandman wrote a review Oct 23
Ione, California36 contributions10 helpful votes
We loved our stay at the Riu Palace Pennisula it was our hoe Union and first time at this resort. The staff was very helpful and friendly- housekeeping made the cutest little towel animals everyday. We stayed in room 308 which had a jacuzzi balcony and the most beautiful view! The ocean was calm and we swam in it everyday. We enjoyed all of the restaurants and buffets and service was very fast. Nightly entertainment was always fun - highly recommend silent disco night! We will be back!
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Review collected in partnership with riu.com
Date of stay: October 2021
Sleep Quality
gabriela b wrote a review Oct 22
1 contribution1 helpful vote
the food and location are OK, the hotel is clean, food is good, however the rooms are not comfortable, service is fair to poor. It was a real disappointment after vacationing at several other resorts in Cancun. Will never come here again.
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Date of stay: October 2021
Sleep Quality
Room Tip: a lot of noise, not sure which room would be better
See more room tips
1 Helpful vote
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Peninsula
Responded 2 days ago
Dear M9789SJgabrielab, Many thanks for sharing your experience with us. While we are glad you enjoyed the hotel´s prime location, cleanliness and the food variety, we are very sorry to hear of the disappointment you experienced during this stay, since we want all of our guests to experience some fantastic and care-free holidays while staying with us. We value your feedback and will of course share it with the responsible team, as we understand that there is always room for improvement and as we sincerely hope that you would still consider staying with us in the future and give us a chance to deliver a more enjoyable experience. Best of hopes, Hotel Riu Palace Peninsula Online Reputation Manager
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norasin9 wrote a review Oct 19
Seattle, Washington1 contribution
View is incredible. drinks food, close enough to go check out mall and outside area. The hotel very nice clean and good services food is amazing. mice beach calm water good for kid and family. will back again.
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Review collected in partnership with riu.com
Date of stay: October 2021
Sleep Quality
$192 - $456 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Hotel Riu Palace Peninsula
Which popular attractions are close to Hotel Riu Palace Peninsula?
Nearby attractions include Coco Bongo Cancun (1.7 miles), Mandala Cancun (1.7 miles), and Puerto Maya Cancun (4.6 miles).
What are some of the property amenities at Hotel Riu Palace Peninsula?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Peninsula?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Peninsula?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Peninsula?
Conveniently located restaurants include Restaurante Cüa, Umami, and Restaurante Careyes.
Are there opportunities to exercise at Hotel Riu Palace Peninsula?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are pets allowed at Hotel Riu Palace Peninsula?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Riu Palace Peninsula offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Riu Palace Peninsula?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Riu Palace Peninsula?
Many travelers enjoy visiting Zona Arqueologica El Rey (4.6 miles) and Scorpion’s Temple (2.3 miles).
Does Hotel Riu Palace Peninsula have any great views?
Yes, guests often enjoy the harbor view available here.