We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Blvd Kukulkan, Km 5.5 Lote 6-C Zona Hotelera, Cancun 77500 Mexico
Hotel direct offer!Receive 500 free points
Expedia.com
Hotels.com
Riu.com
travelup.com
Orbitz.com
Travelocity
View all 14 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (11098)
360
Panoramas (29)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
Read more
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Peninsula
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#63 of 271 hotels in Cancun
Location
4.4
Cleanliness
4.7
Service
4.6
Value
4.4
The 24-hour All Inclusive Hotel Riu Palace Peninsula (Adults Only area - Exclusive services for ADULTS ONLY DELUXE VILLAS guests) is open all year round and is situated right on the sandy beach of Caribbean Sea, next to the Hotel Riu Caribe. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Cancun Airport CUN (21 km) and Cancun (5 km) and invites you to explore the area. The hotel has 562 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the gym. 5 outdoor pools, 1 baby pool, RiuLand Kind's Club. Day and evening entertainment. For lovers of gastronomy, we offer live cooking stationsa at our main restaurant, Japanese, Italian, Mexican, Krystal restaurants and Steakhouse, as well as 6 bars.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Ironing service
Show more
Room features
Blackout curtains
Private beach
Housekeeping
Private balcony
Room service
Safe
Telephone
Flatscreen TV
VIP room facilities
Iron
Show more
Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL STYLE
Modern
Bay View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Receive 500 free points

Location

Full view
49Car recommended
Grade: 49 out of 100
1132Restaurantswithin 5 miles
209Attractionswithin 5 miles
7497Reviews1710Q+A100Room tips
Traveler rating
  • 4,848
  • 1,635
  • 543
  • 214
  • 258
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
William M wrote a review Today
Tonbridge, United Kingdom21 contributions5 helpful votes
Excellent service, food and drink. The choice is amazing and ive never been to an all inclusive where I have turned down so many drinks from the fantastic staff. The service around the pool and beach are amazing. The day time entertainment was fun and my girls (18 and 15) loved the foam pool party and the crazy afternoon games.The servicing of the room was excellent and the whole hotel was spotless. We would regularly look forward to guessing which animal out towels were arranged in. All in an excellent break.
Read more
Review collected in partnership with riu.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Karl K wrote a review May 2021
Pasco, Washington22 contributions42 helpful votes
Hotel's Favorite
This was our 5th stay with the RIU properties our 1st time at the Peninsula (9 days). We were upgraded to the 11th floor with an ocean view. Wow! The property was spectacular from the lobby area, dining and outside pools. What I especially like is how all the employees take pride in their work making each guest feel special. What impressed me most was how the RIU management dealt with me testing positive from Covid. I had gotten it at work in the United States and the symptoms didn't show up until after a few days in Cancun. I just had assumed it was the dry climate. Anyway, the hotel would have let me stay up to 14 days with room service, free of charge. The assistant manager, Xochilt Aguayo explained to me the options available and kept in touch during my extra 10 day stay. The professionalism displayed was the best I have ever seen. Thank you, Xochilt
Read more
Review collected in partnership with riu.com
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
6 Helpful votes
Helpful
Share
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Peninsula
Responded May 21, 2021
Dear Karl, We appreciate the time taken to share this opinion of your first holiday at our hotel. We are happy to know that you have been a loyal customer at our properties! It is always fabulous for us to receive such wonderful reviews like yours. We are happy to know that despite the sickness, you had an excellent experience! We sahll surely pass on your comments to Xochilt, who will be glad to know how much you appreciated her assistance during those days. We will be delighted to welcome you back to any of our hotels in the near future. Best Regards, Hotel Riu Palace Peninsula Online Reputation Manager
Read more
Anahit P wrote a review Aug 7
1 contribution
I have had a very bad experience with the hotel manager Pam. The worst manager that I have ever met. She did not do a single effort to help me to accommodate my family and I have to stay and wait with a kid and senior for 4 hours in the lobby, because of their stupidity and negligence. I wonder how can such a big hotel have a girl who has no idea what the customer service is to manage it. I’m very unhappy and wouldn’t recommend this hotel to my friends.
Read more
Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
budman10275 wrote a review Aug 6
Cincinnati4 contributions
We stayed for 7 days in the villas and the views and pool service couldn't have been better. If you go to the Japanese restaurant ask for uber he was outstanding, and louis at sports bar was great asset.
Read more
Review collected in partnership with riu.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
sha953 wrote a review Aug 5
Orlando, Florida1 contribution
Great time with my family!!!!!!! Customer service was stellar.There is always something to do. Perfect location. We reserved transportation with the resort. We were told we would have to wait an additional hour (after our reservation time) or we could pay extra and not have wait to be transported to the resort so we did. This why I rated service 4 out of 5 because when we reserved transportation in the past through the resort we didn’t have this issue. However, the service at the resort was 5 out of 5. Transportation leaving was perfect. We plan to return in the future.
Read more
Review collected in partnership with riu.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Jason Fernandez wrote a review Aug 3
New Jersey1 contribution
I want to highlight the attention received by Beto in the Japanese restaurant, he went above and beyond, of any expectations. He made my wife's Birthday a very special evening at that restaurant. Thanks.
Read more
Review collected in partnership with riu.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
RacingLx31 wrote a review Aug 1
Brownsville, Texas28 contributions55 helpful votes
3 Stars, I go to Cancun to see and enjoy mystic waters. They don’t appear to be at the Riu anymore. Although Mother Nature is unpredictable the hotel could have done a better job at cleaning up the sargassum. It was to the point it was was black of how old it was. Minimum effort to clean it up. Last year they kept it cleaner and didn’t let it pile up. It got to the point that half of the beach area next to the pier was covered. If I wanted to stay in the pool to drink I would just stay home or go to South Padre Island 15 min away. The only highlights were the staff. Everyone was real nice. Bryan was outstanding. That guy is a hard worker and provides exceptional service! Cruz with drinks by the beach and Luis with drinks by the pool were always on point.
Read more
Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Share
Gary W wrote a review Jul 2022
8 contributions5 helpful votes
Had a brilliant stay at the Riu Palace Peninsula. The food was fantastic and the signature restaurants a pleasure and experience. Drinks were top quality and service excellent. Entertainment was good although I chose to be in the lobby bar as it was cooler than the main theatre and often difficult to get a seat if you were not early. Would definitely recommend and will be back sometime in the future.
Read more
Review collected in partnership with riu.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
cfernandez2022 wrote a review Jul 2022
Houston, Texas1 contribution
The location is prime ! The staff are all very nice and accommodating loved the bartenders too. The food is absolutely delicious my fave was Las Olas there’s so much to choose from and a great variety and perfect for getting over the hangover. Definitely plan to visit again
Read more
Review collected in partnership with riu.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
AmyAndMatthew wrote a review Jul 2022
Glasgow20 contributions17 helpful votes
I genuinely could not fault our stay at this hotel. From the moment we arrived it was perfect we were upgraded to a higher level as requested and check in staff were very friendly. Our room was AMAZING and spotless every single day! The view from the balcony is one I will miss every day it was amazing and looked like a post card. The staff around the pool kept our drinks topped up throughout the day and made any cocktail that I requested (even when not on the menu). Special shout out to Martinez (woop woop). The restaurants were lovely lunch was my favourite and the tacos in the evening buffet. Bryan at breakfast made our day he was the most friendly, welcoming person and we will miss him. Lunch was our favourite so much to choose from. we also ate in the steak restaurant, Japanese and Mexican all lovely. The entertainment staff deserve the biggest shout out they genuinely made our holiday and there was so much going on to suit everyone they really did go above and beyond. Their evening shows were the best!! We will definitely return to this hotel and also have family travelling over in September. Well done to the staff at this hotel yous really do deserve recognition at how hard working every single one of you are the place is perfect! This hotel will always hold a special place in my heart now due to my partner proposing we cannot wait to return hopefully next year.
Read more
Review collected in partnership with riu.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
PRICE RANGE
$274 - $402 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
562
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Hotel Riu Palace Peninsula
Which popular attractions are close to Hotel Riu Palace Peninsula?
Nearby attractions include Coco Bongo Cancun (1.7 miles), Puerto Maya Cancun (4.6 miles), and Mandala Cancun (1.7 miles).
What are some of the property amenities at Hotel Riu Palace Peninsula?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Peninsula?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Peninsula?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Peninsula?
Conveniently located restaurants include Divina Carne, Restaurante Careyes, and Abolengo Cancun.
Are there opportunities to exercise at Hotel Riu Palace Peninsula?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Hotel Riu Palace Peninsula offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Riu Palace Peninsula?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Riu Palace Peninsula?
Many travelers enjoy visiting Zona Arqueologica El Rey (4.6 miles) and Scorpion’s Temple (2.3 miles).
Does Hotel Riu Palace Peninsula have any great views?
Yes, guests often enjoy the harbor view available here.
Is Hotel Riu Palace Peninsula accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.