Blvd Kukulkan, Km 5.5 Lote 6-C Zona Hotelera, Cancun 77500 Mexico
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About
#65 of 274 hotels in Cancun
Location
4.4
Cleanliness
4.7
Service
4.6
Value
4.4
Travelers' Choice
El Hotel Riu Palace Península 24 horas Todo Incluido (zona Adults Only - Servicios exclusivos para huéspedes ADULTS ONLY DELUXE VILLAS) está abierto todo el año y se encuentra en primera línea de la playa de arena del Mar Caribe, junto al Hotel Riu Caribe. RIU Palace es la categoría más elegante de la cadena hotelera RIU, con hoteles que cumplen los más altos estándares en términos de lujo, excelencia y sofisticación, creando una experiencia única. La ubicación es ideal por su proximidad al aeropuerto de Cancún CUN (21 km) y Cancún (5 km) e invita a explorar la zona. El hotel cuenta con 562 habitaciones acogedoramente amuebladas con Wi-Fi gratuito y ofrece numerosas comodidades. Relájese en nuestro spa o póngase en forma en el gimnasio. 5 piscinas al aire libre, 1 piscina para bebés, RiuLand Kind's Club. Animación diurna y nocturna. Para los amantes de la gastronomía, ofrecemos estaciones de cocina en vivoa en nuestro restaurante principal, japonés, italiano, mexicano, restaurantes Krystal y Steakhouse, así como 6 bares.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Private beach
Housekeeping
Private balcony
Room service
Safe
Telephone
Flatscreen TV
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Bay View
Languages Spoken
English, Spanish
Location
48Car recommended
Grade: 48 out of 100
1105Restaurantswithin 5 miles
216Attractionswithin 5 miles
Contact
Blvd Kukulkan, Km 5.5 Lote 6-C Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
7851Reviews1752Q+A100Room tips
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Please take the time to go see Lupita for a deep tissue massage or a body scrub/full body massage combo at Renova Spa! These were easily the best massages I’ve had in my life! I’ve had quite a few throughout the years and even went to massage therapy school. It was exactly what I was looking for in order to relax and it was money so very well spent! If I go back to this hotel, a massage will be the very first activity to schedule when I arrive! AMAZING!❤️
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Date of stay: March 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Peninsula
Responded yesterday
Dear Julie, We really appreciate you took the time to leave a wonderful review. It does make every effort worthwhile. Thank you very much, Julie! We would be very fortunate to be able to host you again soon. Loving Greetings! Hotel Riu Palace Península Online Reputation Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
This was our 5th stay with the RIU properties our 1st time at the Peninsula (9 days). We were upgraded to the 11th floor with an ocean view. Wow! The property was spectacular from the lobby area, dining and outside pools. What I especially like is how all the employees take pride in their work making each guest feel special. What impressed me most was how the RIU management dealt with me testing positive from Covid. I had gotten it at work in the United States and the symptoms didn't show up until after a few days in Cancun. I just had assumed it was the dry climate. Anyway, the hotel would have let me stay up to 14 days with room service, free of charge. The assistant manager, Xochilt Aguayo explained to me the options available and kept in touch during my extra 10 day stay. The professionalism displayed was the best I have ever seen. Thank you, Xochilt …
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Review collected in partnership with riu.com
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
10 Helpful votes
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Peninsula
Responded May 21, 2021
Dear Karl, We appreciate the time taken to share this opinion of your first holiday at our hotel. We are happy to know that you have been a loyal customer at our properties! It is always fabulous for us to receive such wonderful reviews like yours. We are happy to know that despite the sickness, you had an excellent experience! We sahll surely pass on your comments to Xochilt, who will be glad to know how much you appreciated her assistance during those days. We will be delighted to welcome you back to any of our hotels in the near future. Best Regards, Hotel Riu Palace Peninsula Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Last minute spring break getaway with 2 of my teens. Highlights are the food (fresh, plentiful and lots to choose from whether you like the usual fare or are more of a Mediterranean eater like me) and outdoor scenes. Dappled shade through palm trees on a quaint beach and plenty of shade by the pool too. Entertainment team work hard morning to night engaging those who are interested without being pushy. The kids weren’t bored. Thought the daily fitness program was outstanding and really well executed by instructor Danny. Delicious cappuccino! Hint - go to the sports bar any hour for this. The evening entertainment can be heard from guest rooms but the sound of fun doesn’t bother me when I’m on vacation. Restaurants were decent but the buffets really can’t be beat and ended up being our go-to. All inclusives are something I will do when convenience and simplicity are the priority. My expectations are therefore limited although I do put a lot of weight on value. This place exceeded my expectations and I would book again. Might even be able to convince my husband to come.…
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Peninsula
Responded 2 days ago
Dear Leanne V., We really appreciate you sharing your fantastic feedback about your recent stay at our hotel. And it is wonderful to learn you were happy with your experience and your children had a great time. We really look forward to welcoming your family and you again. Wishing you a very happy day, Leanne. Loving Regards! Hotel Riu Palace Península Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1. Air con is slow and doesn’t even feel on 2. Toilet flooded and the maintenance guy used a towel to mop the floor up but didn’t actually mop it after even though there was urine on the floor 3. The reception staff are a bit blunt and rude, had an accident by the pool and just got told there’s a sign there so it’s not there responsibility, so basically they don’t care about safety or someone getting hurt 4. Reported an accident to TUI when I stubbed/broke my toe which they reported but they or Rui didn’t care about it when I slipped down the pool steps which was worse 5. Key card didn’t work for most of the days even though it was changed and got told by receptionist it’s our fault if it’s near your phone in your pocket 6. Shower head covered in grime and dirt 7. Decent bar staff and friendly 8. Decent choice or food and or good quality 9. Comfy beds 10. Lovely views from the room 11. Lovely entrance to the hotel 12. Bed rooms a little room out 13. Got told we had an upgrade but the room we got was the one we had already booked so that didn’t make sense Would I go back? Probably yes but only if certain points don’t happen again.…
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Peninsula
Responded 3 days ago
Dear Jason M., Thank you very much for choosing us for your holidays and for sharing your kind feedback. Our guests’ feedback is valued and work to ensure improve for the future. It is disappointing to learn your stay was not perfect, we will share your remarks to the different departments for further consideration. We hope you will give us the chance in the future to offer you a better experience. Kindest Regards, Hotel Riu Palace Península Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have been to this particular Riu location several times. The resort is always clean, the staff is friendly and attentive, the food and drinks are plentiful and are of high quality. The location is very good and we felt secure the entire time.
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Review collected in partnership with riu.com
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Peninsula
Responded 2 days ago
Dear Mark D., We wish to thank you for your excellent feedback. It is very much appreciated and we are thrilled to learn you had a great experience. Hoping to welcome you again and wishing you a very nice day, Mark. Kindest Regards! Hotel Riu Palace Península Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Our family came down to the Riu for spring break. The resort itself is pretty nice, rooms and building were clean, staff is friendly, food is decent, great views from rooms, multiple pools and limited beach. The reason for 3 stars is that the Gluten Free selection is very limited compared to other resorts we have visited in the area. If the resort would increase the selection, this would be an easy 4 star resort as we did not encounter any negatives other than food selection for two of us that have Celiac. Steakhouse had a decent GF dinner selection, Italian had steak and Pasta, Mexican had enchiladas, Japanese was disappointing as they had no options even though we were told they did. Buffet had GF pasta and could order GF pizza. Chef Erich was the best as he arranged our breakfast and lunches for us. As mentioned selection is limited so we had the same exact items for breakfast and lunch everyday. Resort was 100% occupancy and you wouldn’t have known as their were plenty of seating available till around 10am. Beach is rocky as mentioned in other post, but walkable.…
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: If you have celiac ask for the head chef to discuss food options.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Peninsula
Responded 4 days ago
Dear jmeitz, Thank you for your comment. We are happy to read that you enjoyed so many important aspects, such as our facilities, the comfort of the room, and also, we are very pleased with your observation regarding the cleanliness of our facilities, which we appreciate as we do a very hard job of following strict cleaning protocols that are monitored. And, we are proud that our wonderful staff treated you in the same professional and courteous manner as always. We regret that we did not live up to your expectations in terms of our wide and varied gastronomic offerings. We are sorry we did not fulfill your wishes. We have a team of cooks who work hard every day to please the many palates that visit us, and we note that in your case it could not be so. Do not doubt that we will take note of your inconveniences to address them with the relevant departments. We hope that you will give us the opportunity to welcome you again in one of our facilities and, in that way, we will be able to offer you a 100% satisfactory experience as we always like to offer to our guests. Yours faithfully, Hotel Riu Palace Peninsula Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my first time in Mexico and it was the best vacation i ever had. My only complaint is that because of the humidity the rooms tend to be humid which made the sheets moist. That was uncomfortable so I didnt get much sleep. Other than that i highly recommend the palace peninsula and i will be back hopefully in August. Oh one more thing the waiter Martinez was absolutely amazing! He made myself my wife and our friends so comfortable. He was the best server we had
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Review collected in partnership with riu.com
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Peninsula
Responded 4 days ago
Dear Chasing G, We hope your next visit will not be long in coming. We are delighted to hear how you felt during your stay, it was a real pleasure to give you a truly luxurious experience. Thank you very much for sharing your feedback with other guests. Yours faithfully, Hotel Riu Palace Peninsula Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This resort includes everything you need: from the beautiful property to the wonderful staff to ensure your stay is exactly what you needed in terms of a getaway. I stayed here at the end of March 2023 as a solo traveler and I am beyond relaxed, happy, full of life after just day 2/3 of this stay. The property is kept in immaculate condition with the best staff in Cancun. All RIU palace visitors can venture to the other RIU locations and explore what they have to offer but honestly I can’t imagine needing more than the various pools/ restaurants/ bars/ services located right here at the Peninsula. I highly recommend going on a tour or two as a solo traveler to learn more about the area and the people; however, just spending time at the resort in a positive sprit is enough value to make the trip worth it. I came as a 25 year old from the Dallas, Texas area and I will leave as a 26 year old happy traveler back home with nothing but the best to say about RIU. Included: airport transportation, friendly / helpful staff, drinks , food, beautiful beaches, room service, and all the good times you can imagine. Please don’t hesitate to stay and a RIU palace location; you won’t regret it.…
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Date of stay: March 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Peninsula
Responded 4 days ago
Dear Stay06121622123, Thank you very much for your outstanding review. It made our day. We hope you will come back soon! And we wish you a very happy day. Kindest Greetings, Hotel Riu Palace Península Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Me and my friend visited this hotel from 17th of February-3rd of March. We had a pleasant stay until it was time to check out. One week earlier I accidentally dropped my glass on the floor in the room. It contained halv a glass of Bloody Mary. It splashed a little on the sheet and the rest on the floor. I cleaned the floor with one of the towels. When it was time for check out they charged me 958 pesos for the towel. I’ve stayed in lots of hotels and this is the first time I’ve been charged for a dirty towel. I was in a hurry to the airport so I paid them. When I arrived home in Sweden I sent an email to the customer service and explained the situation. They didn’t even bother to answer me. The room is okey, cleaning was good except that our towels had often a lot of stains on them so we had to call for fresh ones. Refill of the minibar and coffee didn’t work so good. We called for refill of coffee and water almost every day. And sometimes they didn’t bother to show up. When it comes to beverages. They don’t have Coca Cola. Only Pepsi. Beer, no Corona or Modelo. Taxi from hotel 20-25 dollars for a short distance. Better to use Uber. The food is okey. For a 5 star resort, it’s just okey. You will not go around and be hungry. Extremely loud in the buffet area. I used my noise canceling headphones during breakfasts. There are ways to get the volume and sound down by some acoustics means. But obviously they don’t care about that. The service from the waiters and staff is good. (Except check out, she was really bad in English and I was in a hurry so I thought it was better to pay and later email the hotel) If you are a group of friends age 20-40 I would recommend another resort. Average age of the grown ups in this hotel is over 50. Lots of babies and children also. So I recommend you another resort, if you still want to visit this hotel be careful. If you accidentally drop your cup of coffe on the bed maybe they will charge you for a new bed. 958 pesos for a towel/sheet is horrendous. …
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Peninsula
Responded 1 week ago
Dear Babak T., We really appreciate you choosing us for your holiday. Thank you for bringing your experience to our attention, it does help us when applying changes. We would like to apologize for having failed to provide the best service in some areas, your review will be forwarded to the relevant department, in order to apply changes. Warm Greetings, Hotel Riu Palace Península Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Another great trip at RIU! Riu Palace Peninsula Review March 6-13 2023 My very detailed review. See my previous posts for more info about food drink and lack of seaweed! Feel free to message me with any questions. Flew sunwing direct to cancun Flight was delayed the morning of by 4 hours which we were informed of at 2 am before flight which was good notice. Arrived at cancun airport, got bags no trouble with checked luggage, filled out arrival form, waited about 30 mins for sunwing transportation bus which stopped at 4 resorts before ours. Smoking was not an issue we went off to the side when we arrived at airport and that was fine. Purchased a few beer and pops, It Was nice to do the bus ride at night and see the hustle and bustle, while enjoying a drink, We were the last stop. Got checked in quickly and without any wait. Frank at the front desk was absolutely amazing. So welcoming and we were upgraded to VIP bracelet cause I’ve been here before. VIP will allow us to use adult only pool and their Restaurant. Got Nice to take our bags up and help us into our room. Room 1532, beautiful ocean view junior suite. Everything in room works, I always check right away before I get comfortable. The air conditioner could stand to be a lot cooler but it’s suffice. You have to keep a room key in the slot and the patio door closed otherwise it would get warm quick. Beds and pillow were so so comfy but would agree with other reviews that more blankets should be available without having to ask for more. But you can easily ask for it on the RIU APP. Which I did. We went to olas buffet as it was closing and still found lots of great options, salmon was amazing. Juan was our server and he was great and was not rushing us. Had a nice rosee wine with our meal. Walked around resort at almost midnight The beach was gorgeous NO SEAWEED!! We checked out all the grounds my sister is absolutely floored at how immaculate and stunning this resort is! It’s my GO TO now! Such a beautiful location and there’s a rocky side beach and a sandy side beach! We stopped by SPORT BAR got a coconut ice cream popsicle and a couple frozen margaritas! DELISH! Service was prompt even though there was quite a few spring breakers making some fun noise! Which I love it adds to the atmosphere when on vacation. I enjoyed the beautiful rainfall shower immensely after a long day of travel, and their complimentary shower gels and soaps are very good. Good pressure and hot water! The ocean views from the main building are all amazing. We thought about upgrading to a corner room with large jacuzzi tub balcony but I think the location with cross breeze would be too windy for our choosing. We like to enjoy time on our balcony. Another lady commented on my post and said it takes a very long time to fill those large jacuzzi tubs and the water is cooled by the time it’s filled. As for smoking, there are smoking areas designated around the resort right along side the beach and you can smoke on your private balcony. My sister brought her carton of cigarettes and I brought my vapes no problem. Day one: Breakfast buffet- We had made to order omelettes which were delish! Fresh and hot! And the various buffet options were unlimited, and fresh! Always something for everyone. Beach: we are on the rocky side today, which I love it’s less crowded and the staff set up and umbrella for us and the server was over after about 30 mins to bring us some beverages. One CON- we’ve had about 20 ppl (vendors) walk buy and annoy us. You want to close your eyes and relax but you hear them coming and feel obligated to say “ No gracias”.. but I can live with that 🤣 they are Not Pushy at all so that’s awesome! Four hours of beautiful beach was exactly what we needed! Outdoor grill provided nacho chips cheese guacamole and salsa plus burgers and hotdogs and fries. It Was yummy 😋 Servers came to our beach area every 40 mins or so to take drink order always happy and smiling. I ordered two to put in my insulated mug. Safe would not open and it says battery dying and I’ve went on the riu app to have someone come fix it, hopefully soon, we’re headed to dinner and my purse is in there. It Was about a 90 minute wait for safe guy to come and reset it. Dinner: 8:30 at Vencia “Italian a La carte” Wait was about 20 minutes and they gave us a pager so we went to lobby bar for a drink. Bryan waited on us in the restaurant, they have buffet style appetizers and you order your main course, we both had lobster ravioli and the lobster was delicious and could have had a few more pieces, and the ravioli was ok. The desserts were also buffet style. Ice cream, cakes and flan. I’d give it a 7/10. Watched the last ten minutes of a cool dance show in the entertainment area. Day two: Our friends from another resort nearby came to visit us and bought a day pass for about 100 usd that includes drinks and buffet. We spend the day on the sandy side beach, we ate from the pizzeria between riu palace peninsula and caribe, was delicious! Had server bringing drinks all afternoon. We had a dip in the lap pool and the temperature was perfect! Not too crowded. We ate at buffet around 6:30 everything was very fresh! And lots of variety! It was seafood night and there was a cold bar of clams,mussels, crab legs etc. mashed potatoes and gravy was a huge hit for us all! Just like back home! The cheese and breads were all fresh! And tried numerous desserts! All very good! We did an impromptu photo shoot with a young lady on the resort she was amazing, made us feel like supermodels! No charge for half hour of photos you got into lobby shop and check out the pictures the following day and you can purchase them if you like. We did go check the next day they turned out good, they charge 20$ usd per picture, that includes a digital copy via email. The show was spanish music which we heard from our balcony and ended at 11 pm. Day three: Breakfast buffet was delicious! Omelettes made fresh every morning which we love! Got our regular spot on the Rocky side beach closest to our hotel, ate lunch buffet at open air steakhouse a La carte area, which by day is buffet! Fresh cooked Battered gosh and chips with a sweet Thai chilli sauce I found has been my favourite so far! Lots of salads, meats, and desserts to choose from. Took a local bus for 1$ usd anywhere on the strip you want. We got out at market and OXXO local store. Walked through markets they are a little aggressive trying to coax us into their store but just smile and “no gracias” Got a picture with Batman and the mask! He kept saying 20$ I said no 5$ haha and he was still happy We walked to riu las Americas which is a sister resort you have access to when stayed at any riu palace. We had a swim in pool and the ocean. No seaweed. Got a can of Canada Dry ginger ale at the bar and listened to their pool side music then headed back to Riu Peninsula. Our beach spot was still there when we got back so we enjoyed the beach for hours before heading up to shower and get ready for supper. Michael Jackson show we only heard from the balcony and it sounded good. Day four: Up early had breakfast buffet, their coffee is awesome! Headed to a massage we booked yesterday down the beach at yellow banner where ferry comes and goes. We had Samantha and Christopher they were amazing! Best massage ever, and my sister and I do them regularly at home. Open air, and music and crowds leaving on catamarans made it feel very unique and awesome! They were asking 80 usd for 80 minutes of reflexology and deep tissue massage Got a great margarita and pina colada at bar just downstairs. Expensive drinks, 9$ usd each. Our beach spot is open today and we are happy to have the same spot everyday! Angel has been our beach server everyday and he’s adorable ☺️ prompt and friendly. He exchanged money for us for tipping. Temperature has been about 28 everyday with very little humidity. No rain yet. It’s been 100 percent perfect weather! Dinner buffet was excellent! Turkey dinner with the fixings! Elvis is a wonderful server he came to say hello even though he wasn’t waiting on us. Posed for a few pictures. Got a mango tango from the lobby bar and walked to the beach. Took some pictures, and sat and listened to the waves rolling in. Filled up the jacuzzi tub in the room, my sister enjoyed a relaxing jetted bath. Entertainment is a mixture of classics every one knows. We just listened from our balcony, as we go to bed somewhat early. We are usually too tired to party, so I can’t comment on the atmosphere down there. Sounds like they are having a blast. Seen some fireworks from the balcony. One thing I mentioned earlier as a CON, the vendors are more relaxed once the week went on, they must remember you and don’t bother you as much. Seemed like the first day was steady saying No. Bought some Dreamcatchers today 3 for 20$ usd. Day Five: Breakfast buffet- Mimosas delish! Alfonso was a delight! Happy and prompt. Interacting with us, which I have found this time has gone downhill some. They are busy so it’s understandable, we tip 2-5$ usd every meal but would increase for a real server experience! Coffee is amazing! Got our spot on the Rocky side beach! Met beautiful people from Colorado, Shelley & Dana and their husbands. Exchanged travel info and tips! Went parasailing with PARASAIL CANCUN .. they’re located just steps down the beach where our resort ends. We paid 73$ usd with credit card. Puma took us out on a small fishing boat, to meet up with the bigger boat. Oliver and his crew were awesome! We purchased the picture package which us 40-45 pictures plus video, paid 55 usd, credit card, which I should receive tomorrow morning via email. I took my phone up in an underwater housing case “PUNKcase” on Amazon for about $50. Took our own picture and videos. Puma transferred us back to the beach. The picture and video was excellent! And worth it as a keepsake. Dinner buffet- fresh and hot every night so we skipped the a La cartes this trip. We like the variety of seeing whats available and choosing. Ordered Lipton ice tea which I didn’t realize they had till I seen another guest with one. We walk to beach every night to take in the moon and the stars after dinner and head back to our room for tea/ cider, and relax. Watched beach party from balcony, lots of dancing and music and a fire show! TIP: One thing I will say if your a light sleeper I would request a room away from the elevators. Last time I was here we were first room beside elevator and I didn’t get much sleep due to party goers coming and going, this time we have one section before our room which has made it much quieter! Day SIX: Buffet tables are available and seating is quick! Always lots available even for the larger groups. Breakfast buffet was great as always! Lineup for omelettes were bit long so I got bagel and cream cheese and bacon and sausage instead. Mimosas are perfect! Coffee is wonderful and OJ is refreshing! This is our last full day, as tomorrow is travel home day. We are headed to the beach to enjoy the beauty rock side beach, of RIU PALACE PENINSULA. Lunch buffet: open air on steakhouse restaurant side closest to rocky beach has beautiful views, and Leyver has been our server most lunches and he’s prompt and friendly My favourite foods are the loaf breads, pizza, fries, pastas, fresh battered fish, pickles and fresh cold veggies and ice cream and fruits. I see they have chicken and beef burgers, which I already had so much I didn’t have room for. Lots of shellfish and salad choices. Lots of hot choices of rice, potatoes and meats. Ordered room service at 8 pm. Only took about 20 minutes. We ordered nachos and cheese came with guacamole and salsa. Had the ham and cheese sandwich and fruit plate. Nachos and fruit were good, sandwich wasn’t overly flavourful. 6/10 Trying room service for breakfast in the morning. Last day: Room service arrived at 9:30 Coffee wasn’t hot anymore unfortunately, fruit plate was good and fresh, didn’t receive the hard boiled eggs, milk and oj good, there wasn’t a lot of options to choose from it’s mostly a cold breakfast. I ended up going to buffet for a bagel and cream cheese and bacon. We just found out our sunwing flight has been delayed by 8 hours so that’s not fun, check out is 12 so we’ve got 8 hours to kill with no room. I asked front desk about keeping room and she said normally they could allow it till 530 but they are over sold and have someone checking into our room today. They did take our luggage into a locked room and we can keep bracelet to use amenities until we leave. And there are change rooms and showers down hall past front desk. Spoke to sunwing rep Alan in theatre area, about new pick up time. Pick up will be at 7 so 4 1/2 hours prior to take off. Glad I’ve loaded my Ipad with shows to put in time. I’m hoping the cancun airport shops are open this late. We spend the first few hours at pool, watched dancing, and some people playing volleyball. The outdoor grill is amazing! Best food my sister has had all week! She had two hot dogs! And fresh hot fries! They’ve got mustard, ketchup, and mayo dispenser too. We then headed to beach, as I find the pool area a little too busy. Got spots and set up for our last day. Water is beautiful like bath water everyday and the sand is fine white gorgeous beach. Couldn’t ask for better beach! It’s my favourite to date! Departure: bus came at 7:15 and arrived at airport due to construction one hour drive. Airport info: Nothing was open at airport except for one souvenir shop and the gran and hi which had very little to choose from. Said for an international airport and FYI they don’t work after midnight so if you flight gets delayed you are going somewhere for the night. We learned this hungry and distraught. Us and one other resort were in the van. Checked baggage at 9:30 into security and got to secured side and waited for till 11 before they told us that the plane was yet again delayed but now until tomorrow at noon. Had to re route back through security to claim our baggage and show our boarding pass and passport 5 more times. Then proceed to outside where line ups to wait for a bus to take us to a hotel of their choosing. We waited while some of the other plane passengers boarded buses and left. 11:40- 12:50 Sitting on warm stuffy bus a/c on with door open while sunwing agents run around trying to sort everyone out. Apparently we are going to the Royalton riviera. Which is about 20 minutes away. Pick up for 12 noon flight tomorrow is at 8 am which is too early so we will cab, considering by the time we get to this new resort and check in with this whole bus we are not going to get much sleep. Waiting in yet another line for check in at Royalton. 1:15 am - 2:10 am 55 minutes to check in 2:30 arrived in room Ordered two orders of chicken fingers and fries is gonna be 45 mins Was 45 mins and tasty! Bellboy said there was no 24 hr bar/restaurant. That’s disappointing. Royalton room mini review: shower is 10/10 Double Rainfall shower head lots hot water and pressure! Great toiletries! Large size bottles! Beds and pillows look very high end! Glass Balcony is close to ocean can hear waves rolling in! Room 7406 facing pools and side view ocean. 830 am banging on door.. open door ..” thanks for checking in ….” Lol not cool! Got 4 hours sleep got up! Paid $50 usd for private cab to airport. Great friendly driver. Arrived at airport at 12:10 for 2:30 flight. Fingers crossed we are getting home safe today! Waited in check in line for one hour. We Were told You cannot smoke on the secured side. But I did see people outside smoking. Flew out at 2:30 and pilot was great apologetic about the whole situation. And the flight attendants were amazing! It’s certainly not their fault things were so disorganized and I really hope that west jet buying them out will solve these issues moving forward. We are entitled to a $500 compensation due to the delays. Per person. And apparently it happens a lot and it take about 18 months to receive it. But if none of this travel stuff bothers you then go and have a blast! Pilot Landed us in a snow storm and we were just all so happy to finally be home. You wouldn’t think being Stranded in Mexico would be so unpleasant but it was a very long day of waiting to go and the lines everywhere. To just be turned around to try again Tomorrow with fear the same thing might happen again. Side note: I heard a lot of people speaking very negatively about their resort: WYNDAM CANCUN. They said the food wasn’t good and not much choice. A lot of guests from their on our flight were unhappy with their stay and accommodations, but as most just made the best of it. Others stayed at Royalton splash said it was great! And Royalton riviera were fantastic! …
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
7 Helpful votes
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Peninsula
Responded 2 weeks ago
Dear silvergypsey, Thank you so much for taking the time to write such a detailed and honest review. We are very happy to hear that we were able to provide you with a comfortable and memorable experience. It was a pleasure having you as our guest, and we look forward to welcoming you again on your next visit to our area. Best Regards, Hotel Riu Palace Peninsula Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$332 - $452 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
562
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Claim Your ListingHOTEL RIU PALACE PENINSULA - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Cancun, Mexico)
Frequently Asked Questions about Hotel Riu Palace Peninsula
Which popular attractions are close to Hotel Riu Palace Peninsula?
Nearby attractions include Coco Bongo Cancun (1.7 miles), Rakata Cancún (1.7 miles), and The City Discotheque (1.7 miles).
What are some of the property amenities at Hotel Riu Palace Peninsula?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Peninsula?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Peninsula?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Peninsula?
Conveniently located restaurants include Restaurante Careyes, Divina Carne, and Abolengo Cancun.
Are there opportunities to exercise at Hotel Riu Palace Peninsula?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Hotel Riu Palace Peninsula offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Riu Palace Peninsula?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Riu Palace Peninsula?
Many travelers enjoy visiting Zona Arqueologica El Rey (4.6 miles) and Scorpion’s Temple (2.3 miles).
Does Hotel Riu Palace Peninsula have any great views?
Yes, guests often enjoy the harbor view available here.
Is Hotel Riu Palace Peninsula accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.