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Grand Royal Lagoon

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1 room 2 adults 0 children
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200 Reviews from our TripAdvisor Community

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Showing 112: English reviews
Streamwood, Illinois
Reviewed February 11, 2016

Basics only but clean. Stayed with my husband. Two double beds, very hard mattresses. Lumpy pillows. Nice hot water, but no plug for sink. Nice shower stall. One bath towel each. No washclothes nor handtowels. Cheap curtain hung with a string. top sheet, blanket then top sheet used as bedspread. One stool at desk. No chairs. No refrigerator. Safe in...

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Thank Nancy L
Hershey, Pennsylvania
Reviewed January 25, 2016 via mobile

Won this trip to Cancun though Sundance vacations. Not bad if you have low expectations. Check in is not till 3pm. Dont expect anything earlier. Staff was friendly. However if youre calling ahead of time make sure you have someone or yourself can speak Spanish. Room was clean, but had a funny smell that just needed the room aired out....

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Thank c_k_mason
Reviewed January 23, 2016

My wife and I stayed in room 114 from Jan 19-22, 2016. It was clean with 2 full beds, large bath towels, and the shower was hot with good pressure. Bar soap, shampoo, toilet paper were provided. The TV worked with several channels, yet only a couple were in English. The room was basic; no drinking glasses, dishes or cooker...

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1Thank Mamapaka
Reviewed January 22, 2016

This is a smaller hotel in the hotel zone. It is located on the lagoon side, so you don't have beach access. However, every morning you get a free breakfast overlooking the lagoon and it is quite nice. It is a budget friendly option that is still in the hotel zone and close to all the attractions.

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Thank Elizabeth J
New York City, New York
Reviewed December 30, 2015

This place was just great, for a mature and active woman traveling alone, a few miles from the center party zone, so its quiet and peaceful. Lovely staff and grounds, though the restraunt wasnt the best / there is a nice pizza place, small grocery and burito place adjacent to the hotel. I will be traveling again this mid jan...

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2Thank winterisforeskimos
Richmond, Virginia
Reviewed December 16, 2015

For the price, a nice place. Staff was great. It was clean and quiet, and a little bit away from the "Strip". We had a 19 hour layover on our way home from Cuba and this fit the bill very nicely. I recommend

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1Thank Kate M
Reviewed October 29, 2015 via mobile

Had reservations for 3 nights. As soon as we saw our room, we knew we could not stay. Hard beds, smelly, nothing charming about it at all. Did not feel safe. We immediately booked at another hotel, called a taxi....no help from the front desk, I may add, and left without a backward glance. Don't waste your money. Horrible place!!!!!!

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5Thank Lori M
Reviewed September 4, 2015

The hotel is a small hotel. The rooms are dated but clean. It worked for my friends and I due to only needing a place to sleep. The personnel at the the desk was very helpful the called cabs and recommended places for us to go to do some shopping. This hotel overlooks the lagoon in Cancun which you are...

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2Thank Evelyn L
Krasnodar, Russia
Reviewed August 27, 2015

we was surprised how good this place is rooms are nice and clean location is totally awesome, just 10 mins by walk to the all bars, clubs etc few cheap and good places to eat are in 3 mins by walk swimming pool and great lagoon view service is also great!

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2Thank Pavel270490
Reviewed August 5, 2015 via mobile

My husband and I stayed at the hotel for a week while he was having dental work done at Ocean Dental. The hotel was clean, bed was comfortable, and plenty of hot water for the shower. Enjoyed the free continental breakfast which was served outdoors by the lagoon.. The staff was friendly and Veronica was helpful the evening we arrived....

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1Thank Beverly R
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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Free Internet
  • Restaurant
  • Breakfast included
Things to do
  • Pool
  • Restaurant
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Grand Royal Lagoon

Address: Calle Quetzal No. 8-A | Boulevard Kukulcán Km 7.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $46 - $69 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Grand Royal Lagoon 2.5*
Number of rooms: 36
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Also Known As:
Grand Royal Lagoon Cancun
Grand Royal Lagoon Hotel Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Grand Royal Lagoon staff and other travelers.
6 questions
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New York City, New York

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Questions? Get answers from Grand Royal Lagoon staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Upper rooms probably have a better view.”
 of 5 bubbles nancylB7323XK, Feb 11, 2016 | Read review
“114 ground floor - just a couple steps to the pool”
 of 5 bubbles Mamapaka, Jan 23, 2016 | Read review
“we had rood 314 which had the frige, Came in handy for beer, water and yogurt.”
 of 5 bubbles petsRus, May 3, 2015 | Read review
“Try to get a room far away from the main outside doors. When people come in at night, the doors bang loudly.”
 of 5 bubbles FtCollinsCricket, Mar 24, 2015 | Read review
“The wifi only works around the pool”
 of 5 bubbles Q9219CUashleys, Jan 11, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question