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Moon Palace Golf & Spa Resort

Travelers' Choice award winner
#22 of 181 Hotels in Cancun
GreenLeadersPlatinum level
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Moon Palace Golf & Spa Resort
Moon Palace Golf & Spa Resort
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17,843 Reviews from our TripAdvisor Community

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Showing 16,006: English reviews
Dallas, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

Great Place for Family... will go again and again. every year. The staff is courteous, the facility is clean, there is drinks available everywhere and food is good quality with variety of cuisines... what else do you want with the kids enjoying in play area, pool and the arcade room.

Review collected in partnership with this hotel

Helpful?
Thank hpn111
San Leandro, California
1 review
4 of 5 stars Reviewed yesterday NEW

Nice mega resort. Great huge pool. Very nice room. Majority of staff are great except for a few are not so friendly nor helpful. All restaurants have very nice atmosphere. Brazilian, Mexican and Mexican buffet restaurants serve good food. All other restaurants food is ok. Needs more activities for kids.

Review collected in partnership with this hotel

Helpful?
Thank ongp28
Grand Rapids, Michigan
1 review
5 of 5 stars Reviewed yesterday NEW

The staff at Moon Palace Resorts are second to none, however we had especially excellent experiences on our trip in March. Enrique went above and beyond at the Fragata restaurant in arranging a special lunch with the assistance of the manager Roman. Both these gentlemen were so kind and professional ensuring that we had the best meals each visit! Raul... More 

Helpful?
Thank mwallich
Newry
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Me and my boyfriend visited the Moon Palace Cancan for 2 weeks and it was the most amazing experience. What can I say the staff are EXCEPTIONAL they go above and beyond to help everyone. They clean every single day the place is spotless most amazing place in the world for there hygiene. What ever you need they are there... More 

Helpful?
Thank 858ellenb
Toronto, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

We stay in the Grand portion of Moon Palace because it is quieter than the rest of the resort. When we want music and more excitement we wander over to the other parts of the grounds. The staff are fantastic and if you want to relax this is the place. My husband also plays golf here and enjoys the course.... More 

Helpful?
Thank lorrainei517
Greenville, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

The only reason I didn't give five stars is because of resort credits. We went on a great excursion to Tulum and added cavern snorkeling and zip lining. Rather than use all credits (we had two rooms), we were partially charged. Otherwise Moon Palace was a really fun place! Clean and beautiful rooms. People were friendly. Great food. Great drinks... More 

Review collected in partnership with this hotel

Helpful?
1 Thank teresabA5224FP
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

My wife and I choose to get married at the moon palace and had the most amazing time of our life's, we would go back tomorrow if we could afford it and we want to go back for our 10th wedding anniversary and take more family members

Helpful?
Thank Dave W
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Thank you, Moon Palace! We stayed in the Grand section of the resort. It cannot be understated: THIS RESORT IS HUGE, and it is getting bigger with the addition of approx. 1500 more rooms, plus the build of the Grand check-in Lobby. In spite of what seemed to be 100% occupancy during our stay, the staff was top-notch. Always professional,... More 

Helpful?
2 Thank 211travelbuddy
Buckeye, Arizona
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Attended a great wedding arranged by the Hotel. Both sides of the wedding couples families attended as well as friends of the families. The check in attempted to be exclusive, but was haphazard and left us with more questions than answers. The other staff was very friendly and accommodating. Great rooms, but our building did not have an elevator. Although... More 

Helpful?
Thank Melvin H
Dallas, Texas
1 review
3 of 5 stars Reviewed yesterday NEW

For the price $500/day I would rather expect a better sandy beach instead of weeds all over and more beach chairs. Also resort credit is rip off, you end up paying 16% more on using resort credit and most of the activities are not covered by resort credits.

Review collected in partnership with this hotel

Helpful?
Thank markbC1697AI
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf course
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Golf & Spa Resort

Address: Carretera Cancun-Chetumal Km. 340, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $318 - $681 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Golf & Spa Resort 4.5*
Number of rooms: 2433
Reservation Options:
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#17 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
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