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Moon Palace Golf & Spa Resort

Travelers' Choice award winner
#22 of 181 Hotels in Cancun
GreenLeadersPlatinum level
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Moon Palace Golf & Spa Resort
Moon Palace Golf & Spa Resort
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18,318 Reviews from our TripAdvisor Community

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Showing 16,420: English reviews
Widnes, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

We have visited Moon Palace for the third time. The holiday was great. The hotel is lovely, the rooms are good, we stayed in Nizuc which is central to the 2 other sites. We had breakfast mainly in the Grand restaurant as this was a quieter setting, served by Luis Alberto, a very helpful, friendly waiter. Nothing was too much... More 

Helpful?
Thank JB-Widnes
Level Contributor
3 reviews
3 of 5 stars Reviewed yesterday NEW via mobile

We recently visited Moon Palace resort. We had a good time though I'd like to point out a few highs and lows. 1. Low: The teen club "Wired" was a joke! It was more like a game room rather than something specific for teens. Babies, kids and adults were all roaming the place. They should rename this to "game room"... More 

Helpful?
Thank Shahram i
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

I went to this hotel in Mexico in January 2015 not 2016 for my brothers wedding. This hotel is truly remarkable, the size of the hotel is literally equivalent to a village. The hotel has 3 main lobby's which are nizuk, sunrise and the grand therefore getting lost is almost impossible. Travelling between lobby's could not be any easier as... More 

Helpful?
Thank Kunil T
Exeter, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

First visit to Moon Palace. Stayed for 7 days Aug. 17-23rd. Traveled with 3 kids, 12,9,6. There was plenty of food, however every night we had to wait from 30-60 minutes to be seated for dinner. The restaurants were overcrowded at dinner. 2 restaurants at the Grand section of the resort require reservations. Make sure you call as soon as... More 

Helpful?
2 Thank kellybelly007
London
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We visited Moon Palace "Sunrise" on the 17th August. This was the first time we have visited Mexico and the place was so beautiful!We travelled with Thomas Cook, just a bit of advice (don't buy the mosquito bands from them) they sold them to us on the transfer. I brought three of them but they didn't work. Go buy yourself... More 

Helpful?
2 Thank Dena M
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Had an awesome time. Used credits for Isla Muerjas/ dolphin swim. Stayed at sunrise. Shows and entertainment staff were wonderful. Suggest you brush up on Spanish because other than public relations and entertainment staff most don't speak English. Loved the food. Sorry I can't remember names. Felipe served us at Gondola. He was really nice. Loved hibatche table at Momo.... More 

Helpful?
1 Thank Andrea H
Alpharetta
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our concierge, Violeta Quiroz Araujo, was wonderful. She took such good care of us from the moment we hit the property to all of our events through to our leaving. If it weren't for Violeta, we would've missed activities because of forgotten paperwork or whatever. She always followed up with us and made sure everything was ok. We couldn't have... More 

Helpful?
Thank Alison W
Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great trip! Rooms were clean and very modern. Golf courses were in great shape. Very tough courses. Not much space out there if you don't hit the fairways...a lot of balls in the jungle...do not go into the jungle looking for your ball! You have to give up your resort credit for unlimited golf. The cart fee is extra and... More 

Helpful?
Thank Ijaz C
Craigavon, United Kingdom
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just back from 11 days in Moon Palace, we stayed in Nizuc, had the best time with my fiancee..mega resort that really is superb from the first time you arrive in the lobby! i dont even know where to start so thought i'd give you a few pointers that may help fellow travellers out! Restaurants What a variety, something for... More 

Helpful?
5 Thank Willball23
Ascot, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed in Nizuc and had a few problems at first but the majority of the staff we came across were helpful. One who deserves a particular mention is Victorino Salgado Miranda whom we met on our second day around the pool. He was such a happy, friendly, helpful waiter who made our pool days so much more relaxing and... More 

Helpful?
1 Thank wendybonce
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf course
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Golf & Spa Resort

Address: Carretera Cancun-Chetumal Km. 340, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $295 - $675 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Golf & Spa Resort 4.5*
Number of rooms: 2433
Reservation Options:
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
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