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Moon Palace Cancun

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About

#59 of 282 hotels in Cancun
Location
4.3
Cleanliness
4.6
Service
4.6
Value
4.3
Travelers' Choice
GreenLeaders Platinum level
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Diving
Game room
Golf course
Mini golf
Tennis court
Water sport equipment rentals
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, Spanish
Hotel links
Special Rate: Up to 45% Off + Free Golf

Location

46Car recommended
Grade: 46 out of 100
11Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
See what other travelers are saying
  • David M. Banaee
    Atlanta, Georgia21 contributions
    Family Vacation to Moon Palace Sunrise, September 2022
    We have been going to Cancun / Moon Palace for vacation since 1995. and for the past 20 + years we have chosen the MOON PALACE SUNRISE. This resort is just perfect in all aspects and WILL NOT disappoint. MOON PALACE SUNRISE is an All Inclusive Resort and is part of a larger Resort Complex called Moon Palace Cancun, which also includes Moon Palace Nizuc, Moon Palace Grand, and the Moon Palace Golf/Spa Complex and its all located a very short ride (about 15 minutes) from the Cancun International Airport. The hotel accommodations (whether you choose presidential Suite or Regular Room) are very luxurious, stylish, roomy and comfortable. Every room has great views of either the beach, or the pools, or the inner garden areas. Every room also has a large jacuzzi, and a fully stocked fridge (water, soft drinks, and beer), and there is also an alcohol dispenser cabinet which usually has 3 types of alcoholic drinks. There are several restaurants at each resort (Japanese, Indian, Spanish, Italian & ..), the food is very tasty and there is always something for every taste. The management (like Ms. Ana Martha Mejia who is very kind and welcoming, and will treat you like a family).The nightly entertainment is just great, with a variety of nightly shows for all week. There is also daytime entertainment in the pool area. There is also a full scale Spa in every resort as well as a very luxurious Spa at the Golf course area. There is a shuttle service several times a day between all the resorts, so the guests can enjoy the facilities in other resorts, if they wish. I could go on and on about how great these resorts and the staff are, but I believe everyone should see and experience it all on their own. I WOULD LIKE TO THANK THE FOLLOWING INDIVIDUALS FOR MAKING OUR VACATION VERY COMFORTABLE AND ENJOYABLE. The young lady that was working at the Elite check-in desk on 09/09/2022 late afternoon. Gondola Restaurant: Food choices were great, with a very clean environment. Every one was great. The Manager; Ana Martha Mejia is very kind, welcoming, professional and runs a very orderly and friendly restaurant. The Hostesses; Alma, Yozune, and Enery. The Servers; Antonio Chi,  Edy Moreno, Eduardo Currillo, Irvin Ek. Bugambilias Restaurant: Food choices were great, with a very clean environment. Every one was great. The Hostesses; Ana Ortiz, Alma Ariet, Yozune Flores, Osmara, and Omar.  The Servers; Alfredo, Ruby, Juventino, Adrian, and Ingrid. The Lobby Bar: The atmosphere was very nice and comfortable. Choice of certain alcoholic drinks (Top Shelf) was limited. The Live Music had variety and tasteful. The Servers; Maria Cano, and Frida Galicia were very kind, welcoming and attentive. The Spa: The ladies who gave us massage, Gaby and Vigueras were very professional and kind. The Bellboy staff: Everyone was kind and welcoming, specially; Ricardo Sierra Antonio. The Maid Service (Room # 3117): Everyone of the ladies who attended to our room and kept it very clean and organized was very kind, professional, and attentive. THANK YOU! (Sorry that I did not ask for their names). THANK YOU, Everyone who made our stay very pleasant and comfortable, AS ALWAYS. THANK YOU.
    Dear David. Thank you for taking the time to share with our TripAdvisor community your recent experience at Moon Palace Sunrise. It is always a pleasure to know you had such a warm welcoming since the moment you arrived. Allow to greatly thank you for choosing us to spend your recent holidays, it fulfills me to know that we exceeded your expectations by offering great food and harmonious facilities. I appreciate your thoughtfulness in mentioning all our amazing staff who went above and beyond during your stay. I will be sure to share your kind compliments with them as I am sure they will be happy to know how much their work and effort is appreciated. Thank you for your lovely review, please know that we will be happy to welcome you on your next vacation to take you over the moon again. Best regards, Edgar Alan E-Concierge
    Written September 21, 2022
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: September 2022
    Written September 20, 2022
  • Cody B
    7 contributions
    Amazing Stay - Even During COVID
    A group of 8 of us stayed at Moon Palace Nizuc for a week at the end of July 2020. The service was above and beyond the entire time. Special shoutout to Christopher, Edwin, and Guillermo who all made our stay special. All of the staff wore masks the entire time, hand sanitizer throughout the resort, QR codes for the restaurant menus - lots of precautions to make you feel safe. Guests are not required to wear masks. Resort was fairly empty, maybe 30% capacity. Plenty of open chairs are the pool everyday. Swim up bar was closed but the servers circled the pool consistently and we never waited for a drink. The food at the restaurants was all very good. A few off dishes but overall can’t complain. The buffets have all been replaced by ordering off the menu. Room service was always very speedy. The Italian and Mexican restaurants out at the golf course required reservations, the others did not. One warning, at the time of our visit Moon Palace Sunrise side was closed meaning no Flowrider, Asian restaurant, etc. This was a little disappointing because at the time we booked we were told everything was fully open. If you can swing the price difference, I would recommend upgrading to The Grand to give you access to the additional restaurants, bowling alley, speakeasy bar. Day passes to The Grand for guests staying at Nizuc aren’t cheap - $75/person per day. Overall a great trip for all of us. The service was some of the best we’ve had at any of the Palace resorts.
    Dear codyberra; It has been a pleasure to have you with us and pamper you with the service that Moon Palace Cancun is known to provide. We are glad that your overall experience was really positive where you were able to enjoy many aspects of our property and our service. We appreciate the kind mentions of our team members who will be personally recognized for their impeccable customer service and dedication. We hope to have the opportunity to host you again in the future in order to create another wonderful experience. Best Regards, Fernanda Rodriguez Social Media Palace Resorts
    Written August 3, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: July 2020
    Traveled with family
    Written August 1, 2020
  • jimmyJbk
    27 contributions
    Best resort I've ever been to
    Not sure where to start in all honestly, but in short this was the best holiday myself & my girlfriend have experienced. Food: There is an abundancy of choice with regards to dinning. Every single restaurant we dinned at was fantasic, but our favourite was los coporales, particularly for brekfast. I think back to it everytime I have a Mexican. Speaking of which I want to thank all of Rosario Noh, deymi dominguoz, mauren villalobos, yolanda ramiroz & didier quintal for their excellent service. I'd recommend downloading the Palace Resorts app as soon as you arrive and start making some reservations as the tepenyiaki & Indian restaurant can be difficult to book a slot. As well as booking restaurant service through the app you can book room service to come at any point in the day. Feeling a bit nippy when you're back to the room in the evening, couple clicks on your app and a taco will be at your door. Just make sure not to leave your tray outside your door or the monkeys will come make a mess..oops Drinks Our room came with a drink dispenser and mixer in the room, fantasic. You could order drinks at any bar at any time of the day including the pool bar. Though you dont have to as by the pool there are attentive members of staff who are very friendly and will grab you drinks/food as you ask. Definitely worth tipping these hard workers! Activities: There's always activities going on, from guess the song to zumba in the pool. The hotel provide you credit for excursions so we managed to book a dolphin experience for pretty cheap. Theres a range of other excursions you can also partake. Wd also went to Coco Bongo which I feel is a must do but is mostly just an entertainment show with tribute acts. Weather: We travelled from the UK early December and fortunately managed to catch the end of summer weather. We had a friend go the week after who was caught up in rainy weather so Id recommend early December or before. Room: The bathroom was fantasic, the whirpool was such a neat feature of the bedroom & it was as clean as you could ask for.
    Dear Joromy K; We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with the delicious food in our restaurants but also by the excellent service provided by our professional team members who make sure you and your girlfriend had an amazing stay with us. We very much appreciate your recommendation and we hope to see you again in the future. Best Regards, Fernanda Rodriguez Social Media Palace Resorts
    Written May 30, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: December 2019
    Traveled as a couple
    Written May 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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svtrips wrote a review Yesterday
Chicago, Illinois29 contributions6 helpful votes
+1
Tried the ‘presentation pitch’ from the airport welcome desk. Resort only allows you to visit one section and try only buffet food. Was just OK, but after the three hour presentation (they say 90 minutes, but it usually goes longer). Four reps tried to close us, but the offer starts at $99,000 (no typo) for unlimited “discounts” which averages 30% of rack rate. They compare themselves to Costco- but a membership, a chance to spend your money with them at a discount, but you don't get any nights included. We stayed till 8PM, lunch at Pier 7 was good, dinner at Aracherra, terrible. Ribs were smothered with that sweet and sour sauce you get at a chinese restaurant, not a steak place. Our first clue was check in, lots of stations, checks, and an offer of coffee from a 5 gallon urn, tasted like dirty water. Breakfast was about the same at the free buffet you get from Comfort Inn. Not a 5 star resort. In the end, they went from $99k to $5k, still no deal for the purchase of a ‘discount’. Pools are good, if the water slides work, and non motorized water sports only operate on reservation or 9am way to early to get past the presentation. Website was A+, truthfulness was F unfortunately. Finally, it started to rain heavily at 4PM, the lobby ceiling completely caved in after water was gushing from the light fixtures above. I wish I could post a video here- check youtube for some fun.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Only book by the day- look for discounts online because they are showing their lack of keeping up...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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David M. Banaee wrote a review Sep 2022
Atlanta, Georgia21 contributions41 helpful votes
Hotel's Favorite
We have been going to Cancun / Moon Palace for vacation since 1995. and for the past 20 + years we have chosen the MOON PALACE SUNRISE. This resort is just perfect in all aspects and WILL NOT disappoint. MOON PALACE SUNRISE is an All Inclusive Resort and is part of a larger Resort Complex called Moon Palace Cancun, which also includes Moon Palace Nizuc, Moon Palace Grand, and the Moon Palace Golf/Spa Complex and its all located a very short ride (about 15 minutes) from the Cancun International Airport. The hotel accommodations (whether you choose presidential Suite or Regular Room) are very luxurious, stylish, roomy and comfortable. Every room has great views of either the beach, or the pools, or the inner garden areas. Every room also has a large jacuzzi, and a fully stocked fridge (water, soft drinks, and beer), and there is also an alcohol dispenser cabinet which usually has 3 types of alcoholic drinks. There are several restaurants at each resort (Japanese, Indian, Spanish, Italian & ..), the food is very tasty and there is always something for every taste. The management (like Ms. Ana Martha Mejia who is very kind and welcoming, and will treat you like a family).The nightly entertainment is just great, with a variety of nightly shows for all week. There is also daytime entertainment in the pool area. There is also a full scale Spa in every resort as well as a very luxurious Spa at the Golf course area. There is a shuttle service several times a day between all the resorts, so the guests can enjoy the facilities in other resorts, if they wish. I could go on and on about how great these resorts and the staff are, but I believe everyone should see and experience it all on their own. I WOULD LIKE TO THANK THE FOLLOWING INDIVIDUALS FOR MAKING OUR VACATION VERY COMFORTABLE AND ENJOYABLE. The young lady that was working at the Elite check-in desk on 09/09/2022 late afternoon. Gondola Restaurant: Food choices were great, with a very clean environment. Every one was great. The Manager; Ana Martha Mejia is very kind, welcoming, professional and runs a very orderly and friendly restaurant. The Hostesses; Alma, Yozune, and Enery. The Servers; Antonio Chi,  Edy Moreno, Eduardo Currillo, Irvin Ek. Bugambilias Restaurant: Food choices were great, with a very clean environment. Every one was great. The Hostesses; Ana Ortiz, Alma Ariet, Yozune Flores, Osmara, and Omar.  The Servers; Alfredo, Ruby, Juventino, Adrian, and Ingrid. The Lobby Bar: The atmosphere was very nice and comfortable. Choice of certain alcoholic drinks (Top Shelf) was limited. The Live Music had variety and tasteful. The Servers; Maria Cano, and Frida Galicia were very kind, welcoming and attentive. The Spa: The ladies who gave us massage, Gaby and Vigueras were very professional and kind. The Bellboy staff: Everyone was kind and welcoming, specially; Ricardo Sierra Antonio. The Maid Service (Room # 3117): Everyone of the ladies who attended to our room and kept it very clean and organized was very kind, professional, and attentive. THANK YOU! (Sorry that I did not ask for their names). THANK YOU, Everyone who made our stay very pleasant and comfortable, AS ALWAYS. THANK YOU.
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
17 Helpful votes
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Response from Palace Resorts Management Palace Resorts Management, Propietario at Moon Palace Cancun
Responded Sep 21, 2022
Dear David. Thank you for taking the time to share with our TripAdvisor community your recent experience at Moon Palace Sunrise. It is always a pleasure to know you had such a warm welcoming since the moment you arrived. Allow to greatly thank you for choosing us to spend your recent holidays, it fulfills me to know that we exceeded your expectations by offering great food and harmonious facilities. I appreciate your thoughtfulness in mentioning all our amazing staff who went above and beyond during your stay. I will be sure to share your kind compliments with them as I am sure they will be happy to know how much their work and effort is appreciated. Thank you for your lovely review, please know that we will be happy to welcome you on your next vacation to take you over the moon again. Best regards, Edgar Alan E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Noy N wrote a review Yesterday
1 contribution
Amazing service and great show! Would highly recommend, make sure you make a reservation! Carols put on a great show and Armando and staff gave outstanding service! Food wasn't amazing, which is not surprising at an all-inclusive resort.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mrs B wrote a review Yesterday
2 contributions6 helpful votes
Still can’t believe I am fighting this company-it’s an absolute joke! Seeing so many of your terrible reviews shows that they are by far the grand experience you pay thousands for! Corporate greed! No help if you’ve got a problem at all! Awful awful awful!!!!!!!!!!!!
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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John M wrote a review Sep 27
4 contributions1 helpful vote
He’s the best. Most fun, friendly Always a great time at moon palace My family has been here now 3 x. Always fun, people are great. We bring more fat every time we come. The food, Stu, rooms, staff are so friendly and nice. We look forward to coming
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ManagerPalaceResorts, Propietario at Moon Palace Cancun
Responded yesterday
Dear John M; As always it is a pleasure to welcome you to Moon Palace Cancun, thank you for your preference. We appreciate your positive comments, we are pleased that you enjoyed an excellent experience. We remain at your service and look forward to welcoming you again soon. Best regards, Fernanda Rodriguez E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
amber w wrote a review Sep 26
Hot Springs, Arkansas71 contributions25 helpful votes
Depends on what you're looking for. Pros: Exceptional wait and bellman staff (shoutout to Rosa at Momo), tons of family activities, great beds and bedding, great entertainment staff, constantly cleaning the beach sand, really large complex with shuttles, expansive pool area, beautiful restaurant ambience Cons: Brown and muddy beach water, average food, very weak drinks (except for the drinks that Reyes made at the pool...those were great), 1-2 hour check-in process, no drink/water service on the beach or at volleyball, really large complex with thousands of persons, no hand sanitizer stations at buffets or elsewhere, and extremely pushy saleswoman upon checkout (she literally chased us out the door as we were saying "no")
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ManagerPalaceResorts, Propietario at Moon Palace Cancun
Responded 2 days ago
Dear w0rldtravelers99; Thank you for choosing Moon Palace Cancun, it was a pleasure to welcome you. We appreciate the time you took to share your sincere feedback, we are pleased to learn that the service provided by the team, accommodations and activities met your expectations, on the other hand we regret that you encountered some inconveniences during your stay, also that our beach did not meet your expectations, it is worth mentioning that our beach differs from the typical beaches of Cancun as we are located in front of a coral reef, However, at Moon Palace Cancun we are committed to provide quality facilities, so we have made an effort to place a barrier in the sea to try to minimize this natural phenomenon, as well as daily cleaning of the beach so that our guests can enjoy it. We remain at your service and hope that in the future you will give us the opportunity to receive you again. Kind regards, Fernanda Rodriguez E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bob D wrote a review Sep 26
Winthrop, Massachusetts, United States7 contributions
we have been going here for 25 yrs and love it is all inclusive. great food and drink and plenty of it. the beach is cleaner than ever. the staff is great and the golf course is the best!! wow i have to have a Minium number of characters what's up with that?
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ManagerPalaceResorts, Propietario at Moon Palace Cancun
Responded 2 days ago
Dear 718bobd; Thank you for your preference in Moon Palace, it is always a great pleasure to welcome you at Moon Palace Cancun. We appreciate the time you took to share your positive comments and for recommending us in the Tripadvisor community. We remain at your service and will be waiting for you at your home away from home, see you next time. Best regards, Fernanda Rodriguez E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Daniel M wrote a review Sep 25
2 contributions
Their show was very good and they put a lot of attention to the details and they knew all the songs the crowd was asking. We completly recomend this music band. And they knew how to enhace the crowd with out contry restructions . Everybody were rooting for them . I just wish they could hace stay longer than they did
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ManagerPalaceResorts, Propietario at Moon Palace Cancun
Responded 3 days ago
Dear danielmU8469BA; It has been a pleasure to welcome you to Moon Palace Cancun! Thank you for sharing your positive review, we are happy to learn that our entertainment met your expectations and that you were able to enjoy a fun time. We remain at your service. Regards, Fernanda Rodriguez E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
yaret D wrote a review Sep 25
Watsonville, California3 contributions
Magic duo was amazing music! We danced all night they Magic Duo had a great selection of music. They made the night alive. We were ready to call it a night but the great ambient at the lobby was definitely happening and of course we had to dance.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ManagerPalaceResorts, Propietario at Moon Palace Cancun
Responded 3 days ago
Dear yaretd; It has been a pleasure to welcome you to Moon Palace Cancun! Thank you for sharing your positive review, we are happy to learn that our entertainment met your expectations and that you were able to enjoy a fun time. We remain at your service. Regards, Fernanda Rodriguez E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
happyholiday57 wrote a review Sep 25
Liverpool, United Kingdom50 contributions45 helpful votes
+1
The reason why my score being lower is because every time i arrive here as a Elite Member, it always feels like a running battle with reception to get an acceptable room. after 3 room changes, my wife an i settled for a twin room not a double, Im not going through it again. That was the start of our vacation. Going forward the holiday its self was wonderful, great golf, great places to eat, and great staff. On that note some staff were outstanding. Willard in the 19th hole bar is a fantastic barman and a great friend to meet every time i return. Also Emillo in the riviara maya restaurant, such a lovely brilliant waiter and Lilie on the golf booking desk, so lovely an very helpful, Luis one of the caddy guys, always looks after me. These are the people that have always made me come back, there are many others but these stand out. My wife an i will miss you all if we realy decide not to come back. Dont get me wrong this resort is a great place to visit plenty to do an see, the review is just my own feeling, and its been getting progressivly worse over the years ive been coming here. Thanks for all the good times you can keep all the bad times. Goodbye.
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip: If you book a golf villa go and check the room out first, some are realy dark an dingie
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ManagerPalaceResorts, Propietario at Moon Palace Cancun
Responded 3 days ago
Dear happyholiday57; First of all we thank you for your preference in Moon Palace Cancun, as always it is a pleasure to welcome you. We regret to receive your comments and learn that on this occasion we could not meet your expectations, you can be sure that your sincere feedback is highly considered and has been shared with the executive team. We are at your service and look forward to welcoming you again at any of our Palace Resorts properties. Cordially, Fernanda Rodriguez E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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There are more places to choose from in the Cancun area.
PRICE RANGE
$407 - $526 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moon palace hotel, moon palace cancun mexico, cancun moon palace resort, moon palace golf & spa resort, moon palace mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
2036
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MOON PALACE CANCUN - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Mexico)

Frequently Asked Questions about Moon Palace Cancun
What are some of the property amenities at Moon Palace Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Moon Palace Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Moon Palace Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Moon Palace Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Moon Palace Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Arrecifes - Nizuc Brazilian Restaurant/Moon Palace.
Are there opportunities to exercise at Moon Palace Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Moon Palace Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Moon Palace Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Moon Palace Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Moon Palace Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (6.7 miles) and Scorpion’s Temple (9.5 miles).
Does Moon Palace Cancun have any great views?
Yes, guests often enjoy the ocean view available here.