We have been going to Cancun / Moon Palace for vacation since 1995. and for the past 20 + years we have chosen the MOON PALACE SUNRISE. This resort is just perfect in all aspects and WILL NOT disappoint. MOON PALACE SUNRISE is an All Inclusive Resort and is part of a larger Resort Complex called Moon Palace Cancun, which also includes Moon Palace Nizuc, Moon Palace Grand, and the Moon Palace Golf/Spa Complex and its all located a very short ride (about 15 minutes) from the Cancun International Airport. The hotel accommodations (whether you choose presidential Suite or Regular Room) are very luxurious, stylish, roomy and comfortable. Every room has great views of either the beach, or the pools, or the inner garden areas. Every room also has a large jacuzzi, and a fully stocked fridge (water, soft drinks, and beer), and there is also an alcohol dispenser cabinet which usually has 3 types of alcoholic drinks. There are several restaurants at each resort (Japanese, Indian, Spanish, Italian & ..), the food is very tasty and there is always something for every taste. The management (like Ms. Ana Martha Mejia who is very kind and welcoming, and will treat you like a family).The nightly entertainment is just great, with a variety of nightly shows for all week. There is also daytime entertainment in the pool area. There is also a full scale Spa in every resort as well as a very luxurious Spa at the Golf course area. There is a shuttle service several times a day between all the resorts, so the guests can enjoy the facilities in other resorts, if they wish. I could go on and on about how great these resorts and the staff are, but I believe everyone should see and experience it all on their own. I WOULD LIKE TO THANK THE FOLLOWING INDIVIDUALS FOR MAKING OUR VACATION VERY COMFORTABLE AND ENJOYABLE. The young lady that was working at the Elite check-in desk on 09/09/2022 late afternoon. Gondola Restaurant: Food choices were great, with a very clean environment. Every one was great. The Manager; Ana Martha Mejia is very kind, welcoming, professional and runs a very orderly and friendly restaurant. The Hostesses; Alma, Yozune, and Enery. The Servers; Antonio Chi,  Edy Moreno, Eduardo Currillo, Irvin Ek. Bugambilias Restaurant: Food choices were great, with a very clean environment. Every one was great. The Hostesses; Ana Ortiz, Alma Ariet, Yozune Flores, Osmara, and Omar.  The Servers; Alfredo, Ruby, Juventino, Adrian, and Ingrid. The Lobby Bar: The atmosphere was very nice and comfortable. Choice of certain alcoholic drinks (Top Shelf) was limited. The Live Music had variety and tasteful. The Servers; Maria Cano, and Frida Galicia were very kind, welcoming and attentive. The Spa: The ladies who gave us massage, Gaby and Vigueras were very professional and kind. The Bellboy staff: Everyone was kind and welcoming, specially; Ricardo Sierra Antonio. The Maid Service (Room # 3117): Everyone of the ladies who attended to our room and kept it very clean and organized was very kind, professional, and attentive. THANK YOU! (Sorry that I did not ask for their names). THANK YOU, Everyone who made our stay very pleasant and comfortable, AS ALWAYS. THANK YOU.

A group of 8 of us stayed at Moon Palace Nizuc for a week at the end of July 2020. The service was above and beyond the entire time. Special shoutout to Christopher, Edwin, and Guillermo who all made our stay special. All of the staff wore masks the entire time, hand sanitizer throughout the resort, QR codes for the restaurant menus - lots of precautions to make you feel safe. Guests are not required to wear masks. Resort was fairly empty, maybe 30% capacity. Plenty of open chairs are the pool everyday. Swim up bar was closed but the servers circled the pool consistently and we never waited for a drink. The food at the restaurants was all very good. A few off dishes but overall can’t complain. The buffets have all been replaced by ordering off the menu. Room service was always very speedy. The Italian and Mexican restaurants out at the golf course required reservations, the others did not. One warning, at the time of our visit Moon Palace Sunrise side was closed meaning no Flowrider, Asian restaurant, etc. This was a little disappointing because at the time we booked we were told everything was fully open. If you can swing the price difference, I would recommend upgrading to The Grand to give you access to the additional restaurants, bowling alley, speakeasy bar. Day passes to The Grand for guests staying at Nizuc aren’t cheap - $75/person per day. Overall a great trip for all of us. The service was some of the best we’ve had at any of the Palace resorts.

Not sure where to start in all honestly, but in short this was the best holiday myself & my girlfriend have experienced. Food: There is an abundancy of choice with regards to dinning. Every single restaurant we dinned at was fantasic, but our favourite was los coporales, particularly for brekfast. I think back to it everytime I have a Mexican. Speaking of which I want to thank all of Rosario Noh, deymi dominguoz, mauren villalobos, yolanda ramiroz & didier quintal for their excellent service. I'd recommend downloading the Palace Resorts app as soon as you arrive and start making some reservations as the tepenyiaki & Indian restaurant can be difficult to book a slot. As well as booking restaurant service through the app you can book room service to come at any point in the day. Feeling a bit nippy when you're back to the room in the evening, couple clicks on your app and a taco will be at your door. Just make sure not to leave your tray outside your door or the monkeys will come make a mess..oops Drinks Our room came with a drink dispenser and mixer in the room, fantasic. You could order drinks at any bar at any time of the day including the pool bar. Though you dont have to as by the pool there are attentive members of staff who are very friendly and will grab you drinks/food as you ask. Definitely worth tipping these hard workers! Activities: There's always activities going on, from guess the song to zumba in the pool. The hotel provide you credit for excursions so we managed to book a dolphin experience for pretty cheap. Theres a range of other excursions you can also partake. Wd also went to Coco Bongo which I feel is a must do but is mostly just an entertainment show with tribute acts. Weather: We travelled from the UK early December and fortunately managed to catch the end of summer weather. We had a friend go the week after who was caught up in rainy weather so Id recommend early December or before. Room: The bathroom was fantasic, the whirpool was such a neat feature of the bedroom & it was as clean as you could ask for.