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Moon Palace Cancun

Travelers' Choice award winner
#22 of 180 Hotels in Cancun
GreenLeadersPlatinum level
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Moon Palace Cancun
Moon Palace Cancun
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18,668 Reviews from our TripAdvisor Community

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Showing 16,715: English reviews
Essex, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

First off let me say that i had high expectations for Moon Palace as i have had 4 of my closest friends recommend it to me, but I must say I cannot find fault in the hotel.. Let me first start with the hotel in general. At first appearance you realise how big the resort is when you enter the... More 

Helpful?
Thank Holly P
Gateshead, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Firstly can I please make the headline to Leonardo who is a breakfast waiter at the Caribbean restaurant. He is a remarkable member of your team, polite, professional and caring. Other co-workers around him seemed to follow his lead and I cannot speak highly enough!! Now, the resort, this was our sixth visit so my "opinion" is balanced. We have... More 

Helpful?
Thank Nick125uk
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Everything you need is in this hotel it's great you could never be bored, staff are all friendly and say hello to you. Had a fantastic time. Hotel shop is very expensive so take everything you need, 20 paracetamol £8. Could not believe it but still had to buy them. Trips were very good.

Helpful?
1 Thank Denise W
Southampton, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

My husband & I just visited the Moon Palace with another couple and we were all completely blown away! We are all regular travellers & have been to other 'wow' destinations such as Hawaii but this has been the best place we've visited! Rooms were spacious & clean with a large hot tub. There were lots of pools & we... More 

Helpful?
Thank Lachums
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Moon palace resort was a pleasure to stay at. Me and my boyfriend loved the area about 15 minutes from the airport which was great! Our room was spotless and loved the bath/jacuzzi in the room. There are three lobbies sunrise and nizuc which are the main entertainment ones and the grand which is where we stayed very quiet and... More 

Helpful?
Thank Davina W
1 review
4 of 5 stars Reviewed yesterday NEW

Our family of four (2 adults and 2 kids - ages 6 and 10) went to Moon Palace for five nights in April, 2016. As you may have read in other reviews, the beach at Moon Palace is not great. It's not awful but you can find nicer beaches in Florida. That said, we had a fantastic time! The kids... More 

Helpful?
Thank 8JTravel
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

My wife and I are just home from our honeymoon and are just totally blown away by how good this resort was (IS) in every way. The food from bar snacks to restaurants was faultless each restaurant asked if any allergies or gluten free etc don't even do that in our local restaurant's. Now to the staff they are very... More 

Helpful?
Thank Stephen P
Dartford, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I cannot say enough about how much I love this fantastic resort. My husband and I are very big fans of this magical place. We visited the resort 2 years ago and fell in love with the resort so we decided then to go back this year to get married on the beach inside this delightful resort. Our special day... More 

Review collected in partnership with this hotel

Helpful?
Thank angelatoscani
Draper, Utah
1 review
3 of 5 stars Reviewed 2 days ago NEW

I was so excited to spend time at a 4 star resort on a business trip last weekend. The room, resort and food was average at best. The rain water shower was awesome. I had requested a king and ended up with 2 doubles. Yes, doubles. The air conditioning fan was super loud in my room. TV was nice but... More 

Review collected in partnership with this hotel

Helpful?
Thank markjQ6361JX
Kingston-upon-Hull, United Kingdom
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Fantastic hotel. Had a great time. So thankful the hotel and facilities where so great due to the lack of sun and outside entertainment. Unfortunately we where there in 2013 and received the tail end of the hurricane. But the drinks, food, restaurants, service, health spa, nightclub, hair salon, nail salon, and outdoor pool when we where able to sit... More 

Helpful?
1 Thank vickx2014
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf course
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $307 - $689 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
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