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Room was always clean, excellent staff there. Always hustling to get you drinks. You can rent out bikes to bike around the big resort, make sure you bring close toes shoes. Food was amazing don't need reservations. Free watersport, lots of thing to do and...More
Another AMAZING VACATION at Moon Palace. We stayed at the Grand, which officially opened in March of 2017. So much to do, so many pools, so many restaurants. Love the new Beach Club that overlooks the ocean & the service of Guadaloupe! Caribeno restaurant great...More
I was there for a convention, hotel has a ok service , staff is very friendly. Food is very average for a $322 dollar/ night hotel. Very limited selection of fruit for breakfast, almost no fruit and salads for lunch and dinner.
The complex is...More
The stay started off terrible. I made a reservation for two rooms on the same reservation. Upon arrival the bell staff at Nizuc informed me that one of us was assigned a room in Nizuc and that I was assigned a room in Sunrise. He...More
My husband, I and another couple just came back from Moon Palace last night. We stayed for one week and wished it was longer! The Front Desk Manager, Juan Carlos Moreno, at Sunrise lobby at Moon, sets an example of professionalism second to none! Filiberto...More
$344 - $836 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#20 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 Luxury Hotel in Cancun
#23 On the Beach Hotel in Cancun
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Response from tinaDerbyshire | Reviewed this property |
The Moon Palace has 2 sections - Nizuc and Sunrise. The Moon Grand is another section but if you are staying at the Moon Palace you cannot use the facilities of the Moon Grand without purchasing a day pass which you can do... More
The Moon Palace has 2 sections - Nizuc and Sunrise. The Moon Grand is another section but if you are staying at the Moon Palace you cannot use the facilities of the Moon Grand without purchasing a day pass which you can do so with resort credits and just pay the 16% sales tax.
There are still plenty of restaurants to use at the Moon Palace (Nizuc & Sunrise). I would say the pools are better at the Moon Palace too
Worth a visit to the Moon Grand though.
If you have anymore questions let me know. Download the Palace Resorts app and you can download a map showing what facilities are in each section
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"Try to get a room close to the pool. Avoid 78XX through 79XX too close to the water treatment plant noise and..."