We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
TripAdvisor
Cancun
Trips
Inbox
More
    Help Center

    Moon Palace Cancun

    30,627 reviews
    #30 of 195 Hotels in Cancun
    Visit hotel website
    Save
    Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
    +1 844-896-4162
    Visit hotel website
    Lowest prices for your stay
    Check In— / — / —
    Check Out— / — / —
    Guests 1 room, 2 adults, 0 childrenGuests 12
    Lock in the lowest price from these sites
    $829
    $668
    View Deal
    Expedia.com$693
    Hotels.com$693
    Orbitz.com$693
    Travelocity$693
    travelup.com$693
    Hotelpower.com$829
    View all 12 deals
    Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
    Official Site
    $668
    Expedia.com
    $693
    Hotels.com
    $693
    Orbitz.com
    $693
    Travelocity
    $693
    travelup.com
    $693
    Hotelpower.com
    $829
    TripAdvisor
    $668
    Bookit.com
    Otel.com
    ZenHotels.com
    bedfinder
    View all 12 deals
    Collapse deals
    Full view
    View all photos (21,392)21,392
    Traveler (20379)
    360
    Panoramas (198)
    Video

    About

    4.5
    Excellent
    30,610 reviews
    Location
    Cleanliness
    Service
    Value
    GreenLeaders Platinum level
    Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all.
    Read more
    Full view
    Property amenities
    Pool
    Room Service
    Restaurant
    Fitness Center with Gym / Workout Room
    Free Parking
    Free Internet
    Spa
    Bar/Lounge
    Breakfast included
    Airport Transportation
    Babysitting
    Banquet Room
    Breakfast Available
    Business Center with Internet Access
    Children Activities (Kid / Family Friendly)
    Concierge
    Conference Facilities
    Dry Cleaning
    Golf course
    Hot Tub
    Laundry Service
    Meeting Rooms
    Multilingual Staff
    Non-Smoking Hotel
    Outdoor pool
    Public Wifi
    Tennis Court
    Wheelchair access
    Show more
    Room features
    Accessible rooms
    Air Conditioning
    Family Rooms
    Minibar
    Non-Smoking Rooms
    Refrigerator in room
    Suites
    Good to know
    HOTEL STYLE
    Family
    Green
    HOTEL CLASS
    Hotel links
    Visit hotel website
    Offers & Announcements:Package Deal
    Hotel deals
    30,610Reviews
    21,392Photos
    6,834Q+A
    100Room tips

    ReviewsSee all 6834 questions

    Write a review
    Traveler rating
    • 21,635
    • 5,210
    • 1,978
    • 930
    • 874
    Time of year
    Traveler type
    Language
      • More languages
    • Filter
    • English
    Popular mentions
    Bela Duka - a fantastic pianist during a wonderful meal.
    We had the pleasure of dining at the Gondola Restaurant while listening to Bela Duka serenade us during a day pass in January. One of our party plays with a symphony orchestra as was extremely impressed with Bela's playing. We made a request of a song that he was not familiar…
    Read more
    Date of stay: January 2019
    Hotel's Favorite
    First Class Service
    We stood at Moon Palace Sunrise 11/9/18 - 11/17/18. The service was outstanding. Filiberto Pech and Ricardo Ricardo Sierra Antonio greeted us when we arrived with a smile on their face and went out of their way to get us settled in. The Presidential Suite was amazing. Very…
    Read more
    Date of stay: November 2018
    Response from Michelle C, Manager at Moon Palace Cancun
    Responded Nov 20, 2018
    This is the type of feedback that inspires us to work hard and continue to exceed the expectations of our guests. We will share your comments with our staff. We are very lucky to have loyal guests like you and we look forward to your return. It's our pleasure!
    Read more
    Water Aerobics with Carlos
    Carlos was an awesome fitness class instructor!! We took his water aerobics and water sounds class. He has high energy and was very engaging with his participants!!! We highly recommend his classes - the Iowa girls
    Read more
    Date of stay: February 2019
    Big Let Down
    We have been here 3 times in the last 3 years. This year they changed their policy on using resort credits for the dolphin tour with kids. While I was attempting to book I was told because of resort policy I couldn't take 2 kids on the dolphin tour because each child needs 2…
    Read more
    Date of stay: February 2019
    Moon Palace Nizuc
    Stayed at moon palace for a getaway vacation, everything went smoothly and the food was phenomenal! Thankfully we had great weather and had the best pool service by Luis Azpeitia, he very friendly and attentive to anything we needed! Would definitely come back again!
    Read more
    Date of stay: February 2019
    Previous
    123456…5303
    Album Categories
    All photosTravelerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Center & Event Rooms
    view from Fish building 8012
    Professional photo exclusively commissioned by TripAdvisorMoon Palace Cancun
    The Superior Deluxe Garden View King (Sunrise) at the Moon Palace Golf & Spa Resort
    Professional photo exclusively commissioned by TripAdvisorMoon Palace Cancun
    The Jacuzzi Deluxe Suite Room (Moon Grand) at Moon Palace Golf & Spa Resort
    PreviousNext
    123456…540
    Does the hotel off child care service like babysitting for 1 year old and 4 year old. What’s the price and minimum time
    Hi.. my family is looking to stay at your resort in August. Can you please tell me what the beach is like during this time? I understand there is a real problem with seaweed and smell.
    Hi. I’m going to bring baby’s food during my vacation at moon palace resort. Is there a freezer that i can use?
    Hi. I’m going to bring baby’s food during my vacation at moon palace resort. Is there a freezer that i can use?
    Do parents have to pay to take kids for the dolphin excursion. Only our daughter wants to swim with dolphins can we just go watch?
    PreviousNext
    123456…1367
    "If you have mobility problems, ask for a room near lobby or elevators,m as the corridors a long."
    "The bars of soap for showers could be a little larger."
    "Get an ocean view room"
    "We have found that the ocean front room are much quieter than room near pool or lobby."
    "The numbering scheme isn't what you expect 3600 is the first floor of one building but 3700 is the next floor of the SAME building"
    PreviousNext
    123456…20
    PRICE RANGE
    $378 - $974 (Based on Average Rates for a Standard Room)
    ALSO KNOWN AS
    moon palace hotelmoon palace cancun mexicocancun moon palace resortmoon palace golf & spa resortmoon palace mexico
    LOCATION
    MexicoYucatan PeninsulaQuintana RooCancun
    NUMBER OF ROOMS
    2433
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing