We love Moon Palace! I highly recommend this hotel. The service and food is amazing! We have tried many all inclusive resorts and we haven’t found a hotel that has better food or service than Palace resorts! The rooms are amazing! Momo is our favorite restaurant! The dessert french toast at the teppanyaki restaurant is incredible! Joel in entertainment is incredible! He drove a cameraman while we got engaged at this hotel in March 2022 and helped my fiancé surprise me. We got to see him again on this trip! He does an amazing job entertaining everyone. We played a few of the pool games with him and really enjoyed it. Lucio at the pool bar is incredible too! He is very friendly and gives everyone he meets amazing service! We came back this past weekend for a wedding site visit! We met with Gisselle and Karen. They were very friendly and helpful. Thalia at corporate was very helpful and her communication was incredible. We really appreciated everyone’s help on planning our special day.…
This was our second time staying at Moon Palace Sunrise. We had a great time. We participated in many of the resort activities, put on by the entertainment team (shout out to Paola, Alex and Mario for being awesome). They have exercise classes, games and live music at the activity pool at the center of the resort. My son had a great time at the FlowRider learning to surf, the instructors there were fantastic, especially Caesar. The food and drinks are wonderful. We also loved all the restaurants. Our favorite was Los Corporalas (Authentic Mexican) and Momo (Asian). The buffet Bugambilias was also wonderful for breakfast and lunch. The staff is always eager to please, we had amazing waiters, Jhonny, Adrian V, Juventino and Diego went out of their way to make our meal time lovely. Jesus makes the best omelettes for breakfast and he does so with a smile! Overall the staff went out of their way to serve and make our time at the Palace so wonderful. We will go back for sure.…
Had to share our amazing experience at Moon Palace Nizuc. We stayed from 2nd May - 16th May 2022. The service we received was second to none. We had an amazing view from our balcony, overlooking the sea & gardens (Pez Building). We had our wedding here too, Valeria our wedding planner and her team were again, fantastic. A few special mentions for staff, when we visited the pools we tended to stay in the same area (the one outside the playroom and our main servers were Juan Carlos, Adalberto & Glendy. they would walk around the pool, taking our drink orders and bring them back to us (as a group of 11 they were quite large orders) they would recommend drinks to us too and from that we found our new favourite cocktail - The Riviera Maya. (Also Strawberry Daiquiris, Mojito & Black Mojito’s we’re great) We went to El Manglar for breakfast nearly every morning and had Alejandro, Elia and occasionally Javier as our main servers the service provided was just brilliant. Alejandro would go out of his way to find my kids “purple grape juice” as it’s not something they usually provide (my kids & I love it). They would help carry plates back to the table and if they saw we had handbags they would immediately provide a stand for us to hang them on right by our table. They were so so attentive. Also, the variety and quality of food & drinks at El Manglar both at breakfast and dinner was 10/10 .. especially the puddings. Our room cleaners, well, just great again. They would clean our rooms daily, sometimes multiple times and when we went out for dinner we would come back and they would have done a turn down service (to prepare our beds for bed time) as well as laying my daughters nappies out & leaving a few chocolates. We visited as many restaurants as possible and found them all to be great but our favourites were: Agra, Momo Teppanyaki & Pier 8 Seafood & Grill. We absolutely loved visiting the cake & sandwich shop where they made THE BEST chicken cesar wraps, & baguettes, ice cream, cake, chocolate Bon bons & Macaroons. Excursions: Xcaret - this is a MUST DO, we went for the whole day, and got the plus tickets with photo pass & sea trek. Everything was amazing, exotically the snorkelling & evening performance. Isla Mujeres Catamaran trip - this was the BEST day out for us. The water is AMAZING. We went snorkelling in the sea and when closer to the island we went jumping off the boat in to the sea. Once on the island we avoided the Mexican shops (pressure selling in the main tequila shop) and walked straight to the pink Mia hotel looking for the lagoon, this lagoon was so beautiful, shallow waters amazing for snorkelling and SO MANY fish 🐠. We booked through moon palace for this with Cancun Adventures. Beach Palace - we did have to pay for a taxi to visit but this was a great day out, we were all inclusive here and treated very well. Water is absolutely stunning and they brought drinks & food out to us on the beach. Definitely recommend taking snorkel gear with you. The golf buggies driving around offering rides everywhere were so great especially when it’s very hot in the day. So, all in all, 20/10 and we will definitely be returning.…
We have just got back from a 7 day stay at Moon Palace for a wedding, and I cannot rate this place highly enough!!! I have done all inclusive elsewhere, but this is on a completely other level altogether. The food is 10/10, the staff were all 10/10 for service and friendliness, the resort itself is 10/10 - there is SO much to do and see! Each of the rooms are 10/10 too. Around 40 of us stayed and we have all said the same, weve spent the entire holiday talking about how fabulous everything is! There are a huge array of restaurants on site, every meal weve had was delicious! And the staff cannot do enough for you, such a lovely team they made us feel so VIP! I will be recommending this place for the rest of my days! Were coming back again, and want to visit the Jamaican Moon Palace next year. I wont lie, I was initially skeptical about booking (we booked for a wedding, but the price put us off a little) but now we've been we are absolutely certain the price is a BARGAIN for what you get! The only, very very minor, point id recommend to staff improve our stay is to maybe add a few more beers/ciders to the offering, and maybe serve in any iced/chilled glass. Having said that, there wasnt a single cocktail the staff didnt have on offer so its not like we missed it that much :D If you're on the fence about whether this place is worth it, just trust me and GO! You wont regret it. We will be back...and I already cannot wait!…
We stayed at moon palace sunrise and it was great! We loved the pool at Nizuc with the water slide. Adalberto Canche and Juan Carlos Aguilar went above and beyond with great service pool side!! Highly recommend.
My family of 8 visited moon palace for a week and everything was spectacular and flawless! We stayed at Sunrise, but visited both the Grand and Nizuc. We were pleasantly surprised by the nightly entertainment. Our favorite meals were at Travola (grand), Los Tacos (grand) and Momo (sunrise). Have to thank Jorge at the Nizuc pool, Claudia at Los Tacos and Cristian at Momo Tepoanyaki for making us feel like VIPs. The service those three people provided stood out from the rest, so thank you! We will all be back.
We had a wonderful stay at Moon Palace! Plenty of amazing, unique restaurants to choose from and lots of fun activities and entertainment. Breakfast at Habibi was delicious and entertaining with the Turkish coffee. The Awe Spa did not disappoint, massage was wonderful along with the hydrotherapy. Activities at the Nizuc pool with Nico, the Zensei Yoga was by far a highlight! The instructor was amazing, along with the live yoga music and incredible breakfast/snack spread afterwards by the chef was the most delicious and beautiful food we had! I definitely hope this becomes a permanent staple as it’s top on my to-do list when we return!
We visited moon palace for a 2 week family holiday , it was unbelievable from start to finish , spotless , all the staff work so hard and are so polite 24/7 , nothing is ever to much . All the entertainment and staff were fantastic Rooms cleaned daily , fresh towels and fridge stocked daily . The staff at the restaurant Manglar especially Hechner Martinez , Humberto ladered , mayoli Guzman and the guy who makes the best eggs who’s name I can’t remember are a credit to the moon place always smiling and helpful . The only thing disappointing is we had to return home 🙈 We will be returning next year for sure .
The University of Cincinnati healthcare team and Palace Foundation just wrapped up a week of clinics for Palace Resort staff and families. During our busy volunteer week, three staff members of Moon Palace Sunrise stood out as critical to logistics for a successful and smooth operating clinic. Christopher- public Relations MPSunrise provided logistics for scheduling group covid testing as well as day to day questions DC Leo- Diamond Concierge MP Sunrise served as translator for the community clinic and secured the return of lost passport following Palace protocol Omar- Mgr at Agra Restaurant MPSunrise worked to set up group dinner reservations It was our pleasure to assist Palace Foundation with their health clinic. Your staff were very accommodating. Your Moon Palace Sunrise resort was gorgeous and we felt safe with covid protocols clearly in place. Thank you!…
The moon palace overcharged us almost $3,800.00 for the third room and extra two people that did not have and use. We booked it through Expedia 2 rooms for my husband and I and our two daughters last December. Upon checking in, we received different rooms and we have requested to switch the right ones, after a whole evening of bad experience and our daughter had spend a night at the hospital, she almost died from allergic reaction and we have filled out long list of questions about allergies at their system, Moon Palace moved us from Sunrise to Nizuc at 1 am at night. We had 2 rooms. Upon returning home, we have received and extra charge for the third room. As right now they still did not returned our money neither we have been able to talk to anyone at the resort.
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