Many thanks to Eduardo and his team at Corporales Restaurant for a very memorable evening. They went above and beyond to give my family an amazing Mexican dining experience. Food and service were top notch. Plus we enjoyed the tableside music of the mariachi duet. Eduardo and Alejandra are true service professionals that should be recognized for their amazing dedication. We will return again because of them!!!
We have been going to Cancun / Moon Palace for vacation since 1995. and for the past 20 + years we have chosen the MOON PALACE SUNRISE. This resort is just perfect in all aspects and WILL NOT disappoint. MOON PALACE SUNRISE is an All Inclusive Resort and is part of a larger Resort Complex called Moon Palace Cancun, which also includes Moon Palace Nizuc, Moon Palace Grand, and the Moon Palace Golf/Spa Complex and its all located a very short ride (about 15 minutes) from the Cancun International Airport. The hotel accommodations (whether you choose presidential Suite or Regular Room) are very luxurious, stylish, roomy and comfortable. Every room has great views of either the beach, or the pools, or the inner garden areas. Every room also has a large jacuzzi, and a fully stocked fridge (water, soft drinks, and beer), and there is also an alcohol dispenser cabinet which usually has 3 types of alcoholic drinks. There are several restaurants at each resort (Japanese, Indian, Spanish, Italian & ..), the food is very tasty and there is always something for every taste. The management (like Ms. Ana Martha Mejia who is very kind and welcoming, and will treat you like a family).The nightly entertainment is just great, with a variety of nightly shows for all week. There is also daytime entertainment in the pool area. There is also a full scale Spa in every resort as well as a very luxurious Spa at the Golf course area. There is a shuttle service several times a day between all the resorts, so the guests can enjoy the facilities in other resorts, if they wish. I could go on and on about how great these resorts and the staff are, but I believe everyone should see and experience it all on their own. I WOULD LIKE TO THANK THE FOLLOWING INDIVIDUALS FOR MAKING OUR VACATION VERY COMFORTABLE AND ENJOYABLE. The young lady that was working at the Elite check-in desk on 09/09/2022 late afternoon. Gondola Restaurant: Food choices were great, with a very clean environment. Every one was great. The Manager; Ana Martha Mejia is very kind, welcoming, professional and runs a very orderly and friendly restaurant. The Hostesses; Alma, Yozune, and Enery. The Servers; Antonio Chi, Edy Moreno, Eduardo Currillo, Irvin Ek. Bugambilias Restaurant: Food choices were great, with a very clean environment. Every one was great. The Hostesses; Ana Ortiz, Alma Ariet, Yozune Flores, Osmara, and Omar. The Servers; Alfredo, Ruby, Juventino, Adrian, and Ingrid. The Lobby Bar: The atmosphere was very nice and comfortable. Choice of certain alcoholic drinks (Top Shelf) was limited. The Live Music had variety and tasteful. The Servers; Maria Cano, and Frida Galicia were very kind, welcoming and attentive. The Spa: The ladies who gave us massage, Gaby and Vigueras were very professional and kind. The Bellboy staff: Everyone was kind and welcoming, specially; Ricardo Sierra Antonio. The Maid Service (Room # 3117): Everyone of the ladies who attended to our room and kept it very clean and organized was very kind, professional, and attentive. THANK YOU! (Sorry that I did not ask for their names). THANK YOU, Everyone who made our stay very pleasant and comfortable, AS ALWAYS. THANK YOU.…
Moon Palace Sunrise Spa did not disappoint. The staff were all so friendly and the service was top notch. Next time I will be sure to book twice, once the beginning of the week and once before I leave.
Beautiful place with clean modern rooms. Always something to do here. It has a large pool area, long beach and excellent food and service. I loved it here. Good to do a lot of walking as well. Very organized and well run place.
So sorry to all the staff that this review is so late - This place is just incredible, the rooms are super, the housekeeping is amazing and you get someone in your room 3 times a day every day! The facilities are impeccable and you will not be bored here, trips are accessible and easy to get to if you wish to partake - we chose to stay on the resort for the full two weeks to get a good rest. At the pool or beach you will never need to move off your lounger to get drinks as there is always someone about ready with a smile to take your order. Special thanks to Myoli for looking after us every day when we went for breakfast and lunch, she took great care of us, Nicte Ha - who works with Myoli was amazing every day always had time for a chat during service. Armondo and Orlando - were excellent and efficient Susi - from the gym was a big hit with my husband! She looked after him while he trained every day, providing everything from bottled water to fresh towels during his training. Emilo and Fernando were great too. The staff really do make this place very special! We look forward to coming back and have just booked a visit for August 2023 :) …
We stayed at sunrise and will not be going back: below are pros and cons Pros: spa services and staff Kids clubs Cons: Dinner reservations slow and dinner 1 hr late Lack or guacamole, chicken breast, fish or meat ar grill stations; absolutely no flexibility unless you had an allergy -no changes to menu Wait staffed Seemed overwhelmed and tired: forgetting drinks and sharing kitchen was understaffed therefore to expect delays Photographer rushed and un balanced photos from family- there response was to book again and buy more pictures; essentially too bad why this is what you get
We did the couples romantic dinner at the beach club and had a wonderful time. Our waiter Jose Alexis was amazing and was very personable the entire meal. Head waiter Dario Mayavia runs a great restaurant and meal experience.
Enjoyed a long afternoon by the pool with the salsa show. Ernesto the Dancing chef made our after noon making our little ones dance and giggle. Staff is very friendly. They will greet you with a drink and a flower once you walk in
As part of our Valentine’s Celebration we visit Moon Palace Cancun. During the 2 weeks, we celebrate Valentine’s Day and Super Bowl. Moon Palace always does a fabulous event for both. Most mornings we ate breakfast in Manglar. Orlando Itza,Fernando Mondragón,Rogelio Perec, Rode Cruz and Jesus Cano always take special care of us. Carolina Yam is a ray of sunshine greeting us each morning. Rafael Rodriquez and Jorge Bass keep us well served by the pool. Ricardo Alvarez’s friendly professional personality starts our golf game off on a pleasant note. Visiting Moon Palace is not only a luxurious pampered experience, it’s like a reunion with all our friends.
Me and my girlfriend were very disappointed with the customer service and communication we received during our stay at Moon Palace. We had planned an excursion to go to Isla Mujeres on catamarans through the hotel's mobile app and we were not communicated with and never got to go on the excursion despite reaching out for clarification multiple times. We ended up spending our own money to go see the island via ferry and at the end of our stay we were still charged for the excursion and received little to no help to try and resolve this issue despite never being picked up or having our questions clarified. We would have enjoyed the excursion I'm sure and would have liked to go, but as a result of not being communicated with it never happened. Since leaving I've reached out multiple times to try and resolve this and cannot say that Moon Palace has been helpful in that way either, and they have not responded to my most recent communications. Do they not want to solve this amicably? It put a negative spin on what would have been a nice vacation because the hotel wasn't willing to make their mistake right and ended up ruining it for us. I didn't appreciate how dismissive they were, or the way this situation was handled by anyone affiliated with Moon Palace. I really wanted a reason to come back, but they didn't help me ever want to return, and that's just no way to do business. Hope this helps everyone.…
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