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Carretera Federal 307, Km 340, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!30% off room rate
Official website
$385
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Hotels.com
Snaptravel
$343
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Expedia.com$399
Priceline
Booking.com$474
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (23721)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 01/18/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Moon Palace Cancun
Updated 01/18/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 268 hotels in Cancun
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Diving
Game room
Golf course
Mini golf
Tennis court
Water sport equipment rentals
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, Spanish
Hotel links
Special Price:30% off room rate
36180Reviews7755Q+A100Room tips
Traveler rating
  • 26,323
  • 5,618
  • 2,134
  • 1,024
  • 1,083
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Popular mentions
BMG1981 wrote a review Yesterday
Atlanta, Georgia23 contributions33 helpful votes
We enjoyed our time tremendously. The service was great, there was ample food selection, and our room was comfortable with a minibar restocked daily. The resort constantly runs golf cart shuttles so you can get from one part of the resort to the next. If you’re looking for a good all inclusive in Cancun, this is a good choice
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Date of stay: January 2022Trip type: Traveled as a couple
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Christina P wrote a review Jun 2021
liberty, United States17 contributions16 helpful votes
+1
Hotel's Favorite
This was our second time staying at Moon Palace Sunrise. We had a great time. We participated in many of the resort activities, put on by the entertainment team (shout out to Paola, Alex and Mario for being awesome). They have exercise classes, games and live music at the activity pool at the center of the resort. My son had a great time at the FlowRider learning to surf, the instructors there were fantastic, especially Caesar. The food and drinks are wonderful. We also loved all the restaurants. Our favorite was Los Corporalas (Authentic Mexican) and Momo (Asian). The buffet Bugambilias was also wonderful for breakfast and lunch. The staff is always eager to please, we had amazing waiters, Jhonny, Adrian V, Juventino and Diego went out of their way to make our meal time lovely. Jesus makes the best omelettes for breakfast and he does so with a smile! Overall the staff went out of their way to serve and make our time at the Palace so wonderful. We will go back for sure.
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Date of stay: June 2021
Rooms
Cleanliness
Service
Room Tip: Our room was quiet we were 1 building away from the lobby. We had a ground floor facing the...
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7 Helpful votes
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Response from Palace Resorts, Propietario at Moon Palace Cancun
Responded Jun 23, 2021
Dear523christinap, At Moon Palace Cancun, exceeding the expectations of our guests with impeccable service is our most important goal. Our Resort has something for everyone and we are pleased that you have enjoyed the facilities and services that the resort has to offer. Thank you for mentioning the service of our entertainment team, Cesar, and our Bugambilias team. It will be a pleasure to welcome you soon. We can't wait for your next visit! Greetings, Christian Rangel General Manager Moon Palace Sunrise
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U7329ELdana wrote a review Yesterday
1 contribution
Even though we went for concerts that didn't happen the staff went out of their way to accommodate our group. The waitstaff made sure we were well taken care of. The facility is always clean and the event coordinators did their best to incorporate our tastes.
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Review collected in partnership with this hotel
Date of stay: January 2022
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Jessica M wrote a review Jan 23
Michigan7 contributions1 helpful vote
The level of service the staff at Moon Palace provide is like none other. We always feel so comfortable & welcomed when we visit. We love the service provided to us by Luis Cupal at the sunrise buffet and the Nizuk buffet by Alejandro Velazquez. Santiago Torres. We asked for them each visit And always received great service.
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Review collected in partnership with this hotel
Date of stay: January 2022
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Response from Palace Resorts, Owner at Moon Palace Cancun
Responded yesterday
Dear ricejess,  We are truly happy to know you had such an amazing time at Moon Palace Cancun, thank you so much for sharing your wonderful review which we sincerely appreciate. We are also pleased to know our collaborators Luis, Alejandro, ad Santiago helped you to have a wonderful time.  We hope to be honored with your visit once again soon, for us it is always a pleasure to host you and create unforgettable vacation memories at Moon Palace Cancun.  Best regards, Heriberto Cota General Manager Moon Palace Nizuc
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Bita S wrote a review Jan 23
Chicago, Illinois2 contributions2 helpful votes
We were looking to host our wedding at Moon Palace Cancun and this was our first option. It looks like a great hotel, near the airport, and easy to get to for a destination wedding. They were very quick to respond when we were inquiring, however, they took our $250 deposit to book our date and stopped responding. We could not get started with anything because no one would respond about our room block.. we didn't even know if we had the date booked because after paying the $250... no one responded to us. We waited 6 weeks and ended up going with a different resort. To this day, we have made SEVERAL attempts to get our money refunded, and no one responds. HUGE SCAM. Do not trust this resort with your credit cards.
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Date of stay: January 2022
Service
2 Helpful votes
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PRICE RANGE
$299 - $710 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moon palace hotel, moon palace cancun mexico, cancun moon palace resort, moon palace golf & spa resort, moon palace mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
2433
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Frequently Asked Questions about Moon Palace Cancun
Which popular attractions are close to Moon Palace Cancun?
Nearby attractions include The library (0.7 miles).
What are some of the property amenities at Moon Palace Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Moon Palace Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Moon Palace Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Moon Palace Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Moon Palace Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Moon Palace Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Moon Palace Cancun have airport transportation?
Yes, Moon Palace Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Moon Palace Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Moon Palace Cancun?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Moon Palace Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.