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Moon Palace Cancun

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Traveler (20379)
360
Panoramas (198)
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About

Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all.
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Property amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Free Parking
Free Internet
Spa
Bar/Lounge
Breakfast included
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf course
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Tennis Court
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Family
Green
HOTEL CLASS
Hotel links
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Offers & Announcements:Package Deal
Hotel deals
30,610Reviews
21,392Photos
6,834Q+A
100Room tips
Traveler rating
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Popular mentions
We had the pleasure of dining at the Gondola Restaurant while listening to Bela Duka serenade us during a day pass in January. One of our party plays with a symphony orchestra as was extremely impressed with Bela's playing. We made a request of a song that he was not familiar
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Hotel's Favorite
We stood at Moon Palace Sunrise 11/9/18 - 11/17/18. The service was outstanding. Filiberto Pech and Ricardo Ricardo Sierra Antonio greeted us when we arrived with a smile on their face and went out of their way to get us settled in. The Presidential Suite was amazing. Very
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Response from Michelle C, Manager at Moon Palace Cancun
Responded Nov 20, 2018
This is the type of feedback that inspires us to work hard and continue to exceed the expectations of our guests. We will share your comments with our staff. We are very lucky to have loyal guests like you and we look forward to your return. It's our pleasure!
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Carlos was an awesome fitness class instructor!! We took his water aerobics and water sounds class. He has high energy and was very engaging with his participants!!! We highly recommend his classes - the Iowa girls
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We have been here 3 times in the last 3 years. This year they changed their policy on using resort credits for the dolphin tour with kids. While I was attempting to book I was told because of resort policy I couldn't take 2 kids on the dolphin tour because each child needs 2
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Stayed at moon palace for a getaway vacation, everything went smoothly and the food was phenomenal! Thankfully we had great weather and had the best pool service by Luis Azpeitia, he very friendly and attentive to anything we needed! Would definitely come back again!
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All photosTravelerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Center & Event Rooms
view from Fish building 8012
Professional photo exclusively commissioned by TripAdvisorMoon Palace Cancun
The Superior Deluxe Garden View King (Sunrise) at the Moon Palace Golf & Spa Resort
Professional photo exclusively commissioned by TripAdvisorMoon Palace Cancun
The Jacuzzi Deluxe Suite Room (Moon Grand) at Moon Palace Golf & Spa Resort
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"If you have mobility problems, ask for a room near lobby or elevators,m as the corridors a long."
"The bars of soap for showers could be a little larger."
"Get an ocean view room"
"We have found that the ocean front room are much quieter than room near pool or lobby."
"The numbering scheme isn't what you expect 3600 is the first floor of one building but 3700 is the next floor of the SAME building"
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PRICE RANGE
$378 - $974 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moon palace hotelmoon palace cancun mexicocancun moon palace resortmoon palace golf & spa resortmoon palace mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
2433
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