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Matches: All Inclusive ResortMissing:
#59 of 284 hotels in Cancun
Location
4.3
Cleanliness
4.6
Service
4.6
Value
4.3
Travelers' Choice
GreenLeaders Platinum level
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Diving
Game room
Golf course
Mini golf
Tennis court
Water sport equipment rentals
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, Spanish
Hotel links
Special Rate:Free Golf + Resort Credit

Location

38Car recommended
Grade: 38 out of 100
11Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
38178Reviews8006Q+A100Room tips
Traveler rating
  • 27,712
  • 5,799
  • 2,249
  • 1,120
  • 1,306
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Javier M wrote a review Yesterday
1 contribution
Magic Duo, you guys played terrific!!!!!! Great ambiance and very talented!!!!!!!! Such an awesome treat right after dinner!! Definitely a great memory and a night to remember!!!!! You made us dance like teenagers!!!!!!!! Everyone had such a wonderful time!
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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David M. Banaee wrote a review Sep 2022
Atlanta, Georgia21 contributions40 helpful votes
Hotel's Favorite
We have been going to Cancun / Moon Palace for vacation since 1995. and for the past 20 + years we have chosen the MOON PALACE SUNRISE. This resort is just perfect in all aspects and WILL NOT disappoint. MOON PALACE SUNRISE is an All Inclusive Resort and is part of a larger Resort Complex called Moon Palace Cancun, which also includes Moon Palace Nizuc, Moon Palace Grand, and the Moon Palace Golf/Spa Complex and its all located a very short ride (about 15 minutes) from the Cancun International Airport. The hotel accommodations (whether you choose presidential Suite or Regular Room) are very luxurious, stylish, roomy and comfortable. Every room has great views of either the beach, or the pools, or the inner garden areas. Every room also has a large jacuzzi, and a fully stocked fridge (water, soft drinks, and beer), and there is also an alcohol dispenser cabinet which usually has 3 types of alcoholic drinks. There are several restaurants at each resort (Japanese, Indian, Spanish, Italian & ..), the food is very tasty and there is always something for every taste. The management (like Ms. Ana Martha Mejia who is very kind and welcoming, and will treat you like a family).The nightly entertainment is just great, with a variety of nightly shows for all week. There is also daytime entertainment in the pool area. There is also a full scale Spa in every resort as well as a very luxurious Spa at the Golf course area. There is a shuttle service several times a day between all the resorts, so the guests can enjoy the facilities in other resorts, if they wish. I could go on and on about how great these resorts and the staff are, but I believe everyone should see and experience it all on their own. I WOULD LIKE TO THANK THE FOLLOWING INDIVIDUALS FOR MAKING OUR VACATION VERY COMFORTABLE AND ENJOYABLE. The young lady that was working at the Elite check-in desk on 09/09/2022 late afternoon. Gondola Restaurant: Food choices were great, with a very clean environment. Every one was great. The Manager; Ana Martha Mejia is very kind, welcoming, professional and runs a very orderly and friendly restaurant. The Hostesses; Alma, Yozune, and Enery. The Servers; Antonio Chi,  Edy Moreno, Eduardo Currillo, Irvin Ek. Bugambilias Restaurant: Food choices were great, with a very clean environment. Every one was great. The Hostesses; Ana Ortiz, Alma Ariet, Yozune Flores, Osmara, and Omar.  The Servers; Alfredo, Ruby, Juventino, Adrian, and Ingrid. The Lobby Bar: The atmosphere was very nice and comfortable. Choice of certain alcoholic drinks (Top Shelf) was limited. The Live Music had variety and tasteful. The Servers; Maria Cano, and Frida Galicia were very kind, welcoming and attentive. The Spa: The ladies who gave us massage, Gaby and Vigueras were very professional and kind. The Bellboy staff: Everyone was kind and welcoming, specially; Ricardo Sierra Antonio. The Maid Service (Room # 3117): Everyone of the ladies who attended to our room and kept it very clean and organized was very kind, professional, and attentive. THANK YOU! (Sorry that I did not ask for their names). THANK YOU, Everyone who made our stay very pleasant and comfortable, AS ALWAYS. THANK YOU.
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
16 Helpful votes
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Response from Palace Resorts Management Palace Resorts Management, Propietario at Moon Palace Cancun
Responded Sep 21, 2022
Dear David. Thank you for taking the time to share with our TripAdvisor community your recent experience at Moon Palace Sunrise. It is always a pleasure to know you had such a warm welcoming since the moment you arrived. Allow to greatly thank you for choosing us to spend your recent holidays, it fulfills me to know that we exceeded your expectations by offering great food and harmonious facilities. I appreciate your thoughtfulness in mentioning all our amazing staff who went above and beyond during your stay. I will be sure to share your kind compliments with them as I am sure they will be happy to know how much their work and effort is appreciated. Thank you for your lovely review, please know that we will be happy to welcome you on your next vacation to take you over the moon again. Best regards, Edgar Alan E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rossrobson wrote a review Yesterday
Newcastle upon Tyne, United Kingdom44 contributions55 helpful votes
Before booking at Moon Palace I conducted lengthy research on this site as well as others. There are lots of good things about this resort, and others that need explanation. I'll try and keep things logical.... Firstly, the resort is split into 3 smaller resorts: 1. Moon Palace Sunrise - this is the busier of the 3 resorts. It's apparently the "cheaper" of the 3, but I saw no evidence of that. It's a very busy part, but there are more bars/restaurants/pools/activities to cater for that. 2. Moon Palace Nizuc - similar to Sunrise, but smaller and quieter with fewer outlets, but not so you'd notice. This is where we stayed 3. Moon Palace The Grand - this is the exclusive (and expensive) resort that has the Waterparks, Spas and Golf Courses. If you haven't booked to stay here, you have to pay $100 per day to gain access. So, my review will be mainly about Nizuc as that is where we (Wife, kids and me) stayed for a week.... CHECK-IN I downloaded the Palace Resorts App a week or so ahead of time and completed the pre-check in activities. I showed the check-in rep my QR code, who then proceeded to ask for my passports, address details etc which rendered the pre-check activities pointless. A note of caution here - we had booked 2 rooms at the resort and requested adjoining rooms. The Hotel Rep warned that our rooms would be in separate buildings, but for a fee ($50 per room, per night) he could "upgrade" us from an Ocean View Room, to an Ocean Front Room which apparently had better views of the sun rise/set each day. When I declined, he found a new option that was $25 per room, per night and still had the view etc etc Having declined that, he amazingly found us 2 adjoining rooms at the original price leading me to believe this was just an upselling tactic. The rooms we had looked over the pools/beach so I struggle to understand what benefit the Ocean Front rooms provided other than an extra $1400 for the hotel We each received a wrist band that entitled us to use the all-inclusive facilities, but also served as our room keys which I thought was a brilliant touch. They gave all of us access to each room which was extremely convenient. The helpful Bus Boys took our cases to the rooms and all was well. ROOMS Absolutely no complaints here. We booked 2 x Deluxe Superior Double Room with Sea View and Balcony and were not disappointed. Huge beds, loads of space and a massive Whirlpool bath by the window. The balconies aren't very big, but wasn't an issue for us. Lots of closet space, and a well stocked mini-bar, not to mention the row of optics that were all included in the price. I requested (via the app) that we have a rollaway bed added to one room and it was delivered/made up within an hour. Very impressive service. Sheets and towels are plentiful, you can decide to have them changed every day if you wish. The cleaning staff are very friendly and accommodating. POOLS Nizuc has 4 pools that are split into sections. The main pool (towards the north of the resort) is very busy and has activities most days/afternoons. The other pools are less busy and one has a swim up bar that is always popular. There is a quieter pool to the West that is surrounded by "Diamond" beds that have to be paid for as part of your booking, but is accessible to all and a nice, quiet alternative to the busier main pool. There are plenty beds, but worth getting to the pool before 8am if you want to "reserve" your favourite spot. None of the pools are above chest height, so they are ideal for a swim, but also safe for kids. The quieter pool at the South end of Nizuc has a gradual slope, so there is plenty of shallow end space for the smaller children. There is poolside service, and the men/women never stop working. More on that later, but don't believe the Hotel when they say gratuity is included. It most certainly is NOT. FOOD There are 2 Pool Bars that serve snacks during the day (I highly recommend the amazing Brisket Quesadilla) as well as a limited (but tasty) menu at night. It's a great alternative to the busier indoor eateries. There is also a burger van at the South of Nizuc that does great burgers and hot dogs if that's your sort of thing. There is also a burger bar near the main pool towards the North of Nizuc. Indoors, there are 3 main eateries: 1. Los Caporales - Mexican Restaurant. You don't need to book, but you may have a 10-15 min wait for a table. The menu is extensive with the standard Mexican fare (tacos, quesadillas, burritos etc) but also some more traditional Mexican dishes. The staff in here are superb and very welcoming 2. Arrecifes - Brazillian Steakhouse. Again, no booking required but there may be a short wait for a table. The wait is absolutely worth it. At this restaurant, the waiters attend your table every few mins with one form of cooked meat, or the other. On our first visit we had tenderloin steak, chorizo sausages, pork tenderloin, Brazilian chicken and bacon loin. The waiters carve the meet directly onto your plate. You can accessorise your plate with endless salad, veg, breads, meats & cheeses. This place is highly recommended 3. El Manglar - this is the International Buffet that offers a great breakfast service and a wide range of evening meals. I can highly recommend the Huevos Rancheros from the Egg Station and the evening fare was a mix of mexican, indian and Chinese, with some sushi thrown in for good measure. It's impossible not to find something there for everyone. There is also a 24 hour bakery in the lobby (just next to Los Caporales) that does amazing crepes, paninis and ice cream. This was a firm favourite with my kids. Finally, Rooms Service - there is an extensive menu and the food is good, but the waiting times can be up to an hour which isn't ideal DRINKS As you'd expect, all the drinks are free in the resort......except they aren't. If you want a bottle of wine with your meal, you are presented with an ipad with which to choose (and pay for) your wine of choice. I DID see some people in the Lobby Bar taking wine by the glass, so not sure if that was paid for, or part of the all-inclusive offer. Other than that, the drinks are free and they are all of the highest quality - every spirit is the genuine labelled drink - I've been to some AI where the "named" bottles are taken away and topped up with local produce but not here. I drank Grey Goose and Belvedere Vodka and witnessed bottles being opened from new. No cheaper produce here! Poolside cocktails are excellent - highly recommend the Electric Lemonade, not to mention the wonderful Mojitos. Mango-Tango was a favourite with the kids, but be sure to ask for the Virgin MT and not the adult version! THINGS TO BE AWARE OF As stated previously, there is a lot of upselling at this hotel - Rooms, Excursions, even the shop sells you a bag for tor produce, then tries to upsell a bigger bag! The trinket shop opposite will only offer you change in MX Pesos when you pay with USD, so be sure to pay on card. Crisps do not exist in any form on the all-inclusive. The Hotel Shop sells them......at $9 a bag. So if you are a crisp fan, I suggest filling a spare suitcase with products from home. Tipping - this was a big issue for our holiday. Being Brits, we don't tip by nature. We were told by the hotel is "gratuity is included" and acted accordingly. On day 1 by the pool. our waiter was very friendly and very attentive. By day 3 (having not received any tips) he wouldn't even make eye contact. Getting drinks was almost impossible. At this point, having seen all the American guests tip and conferred with some Brits who admitted to also providing tips I relented and passed my waiter a $20 bill to grease the wheels. The turnaround was unbelievable, suddenly this guy was my best friend - wanting names and family history, fist bumps and smiles. The service for the rest of the week (I tipped him $1 every other round) was brilliant and really enhanced the stay, but I remain somewhat annoyed at the behaviour on days 2 & 3 and at the hotel for not being honest about the tipping policy. Ignore what the hotel says - if you want service, you have to tip. If you don't, you'll be getting your drinks from the bar, but expect everyone else to get served before you. Pool Beds - can be reserved, but if you use the hotel pool towels and leave the area then the Pool Concierge might remove the towels and free up the beds. It's best to either a) use your own towels, b) leave a book or a hat on the bed as well, or c) be on the bed after you pick it and not disappear back to your room for 4 hours like some did(!) The beach is nice, but the sea is full of seaweed so I'd avoid it Bikes can be rented free of charge, but depending on who is on duty that day, under 18s need a parent to hire a bike. Golf Carts are a handy way to travel between the resorts, they are all numbered (lettered) with different routes and there is a route map at every stop. Overall, this is a fabulous place to stay, The staff can't do enough for you and as soon as you understand some of the unwritten rules your stay will be enhanced further. Last tip - if you want a late check out, offer to pay for it on day 1. At that stage, they will do a variety of things: 1. Tell you there is no option (if they do, ask again on the last day) 2. Offer you an hour or two for free, then any extra time at an extortionate rate 3. Offer you 2 hours for $15 We offered to pay, and they gave us 1 hour free. That made a massive difference to our final day and avoided sitting around in the lobby kicking our heels - they let you use the facilities (bars, restaurants etc) even after checking out which is a nice touch. Show less
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Date of stay: August 2023
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Preet S wrote a review Aug 6
1 contribution1 helpful vote
I had booked Moon Palace for 5days on discounted deal. On second day i was invited to attend time share presentation. Upon attending the presentation i decided not to buy. My stay there was good but when i check out i got charged $2000. Manager and staff kept telling me i didnt attended the meeting even tho i signed the paperwork. They refused to refund my money.
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Date of stay: August 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Albert S wrote a review Aug 6
Glendale2 contributions2 helpful votes
DO NOT STAY AT THIS HOTEL UNLESS YOU WANT TO GET ROBBED! We visited this resort with our family. The hotel experience was a disaster. They offer you resort credit that cannot be used anywhere unless you actually attend their waste of time timeshare or have some diamond tier level. But the worst part is that our suitcases were opened and items were stolen during our checkout. We had several items from toiletry bags, hats and other items stolen from our suitcases when we gave our bags to the bellmen to take to the lobby. The bags were loaded into the bus by the bell desk. When we got to the airport we noticed that one of the bags was opened. There were items missing. We checked the other luggage and found out they also had items missing. We called the hotel from the airport but management gave us the runaround. We had to catch our flight so we called back when we arrived home. When we called back the management wont talk to us and still gave us the run around. They keep referring us to their public relations office that does nothing but note your complaint. It seems like they are aware of the situation and are complacent. Very disappointed. Be Aware!
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Happiness13938695298 wrote a review Aug 6
2 contributions
We love rey, Leticia and frida!!! We have the best service by the pool and he always had cold drinks for us!! Very prompt service and GREAT DRINKS! He is the best and so fast! Best service in the whole pool area!!! Thank you Rey!!
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ManagerPalaceResorts, Propietario at Moon Palace Cancun
Responded yesterday
Dear Happiness13938695298 Thank you for choosing us and making us part of your vacation. Thank you very much for taking the time to share your excellent comments and recognize the great service provided by the team at Moon Palace Cancun. We look forward to have you back soon. Best regards, Fernanda Rodríguez E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anneka wrote a review Aug 6
3 contributions
I visited the spa at the golf course today and the service and experience was excellent. Melina at the front desk was so friendly and welcoming and my massage was one of the best I have ever had. Clementina was my therapist. I went in with foot and low back pain and came out feeling much better! I had an 80 minute deep tissue massage. Thank you for the great service!
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Date of stay: August 2023
Value
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ManagerPalaceResorts, Propietario at Moon Palace Cancun
Responded yesterday
Dear Annekahall; Thank you for choosing us and making us part of your vacation. Thank you very much for taking the time to share your excellent comments and learn that you were able to enjoy an excellent and relaxing experience in our Awe Spa, thank you for recognizing the excellent work and service provided by the team. We look forward to welcoming you back soon. Best regards, Fernanda Rodríguez E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rocio S wrote a review Aug 6
1 contribution
Such a great place to visit with friendly staff. Big shout out to Edgar from the Asadero restaurant! He is a valuable staff member and was the absolute best. Also thankful for Anell and other staff members from the diamond area at the pool! 100% recommend to stay here
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Date of stay: August 2023
Value
Location
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Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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josianne p wrote a review Aug 6
Pomona, New York73 contributions19 helpful votes
+1
Pool concierge team works well together but Lisbeth & Sardot are above & beyond. They went so far out of their way with kindness for our whole stay. Annel started us off day one with a hiccup, but she corrected it for the rest of our stay. The bar staff is attentive & also kind. And our ice cream man!!! So look forward to seeing him each time we come here. Great food, ice cream & you are guaranteed a dance with him!
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: If you are kind, you will get that back 100 times more.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ManagerPalaceResorts, Propietario at Moon Palace Cancun
Responded yesterday
Dear j0siannep; Thank you for choosing us and making us part of your vacation. We appreciate the time you took to share your positive comments and recognize the excellent service and attention provided by our team at Moon Palace Cancun. Your comments are very important to us and motivate us to continue improving and providing quality service to deliver memorable experiences. We remain at your service and look forward to welcome you back soon! Best regards, Fernanda Rodríguez E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Glenn W wrote a review Aug 6
1 contribution
My wife and I went for a relaxing week at Moon Palace. We stayed at the golf resort which was quiet and secluded from the rest of the resort. The bonus of staying there is that you get your own golf cart to drive around the resort. We enjoyed breakfast each morning at Bugambilias and loved our server Lucina and requested her every morning. Be sure to get an omelet from Jesus also. Most of our day was spent at the Sunrise pool relaxing and floating around with great drinks. The pool concierge’s were the best (Annel, Eduardo, Lizabeth, Richard, Ricky and Sadoth). They were very friendly and outgoing to ensure you have a great experience at the pool. The pool servers were great, attentive and remembered the drinks we enjoyed. They were Mayra, Janitzia, Yaxkin and Guadalupe to name a few. Evening restaurants were excellent with great service as well.
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Date of stay: August 2023
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
€361 - €522 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moon palace hotel, moon palace cancun mexico, cancun moon palace resort, moon palace golf & spa resort, moon palace mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
2036
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MOON PALACE CANCUN - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Mexico)

Frequently Asked Questions about Moon Palace Cancun
Which popular attractions are close to Moon Palace Cancun?
Nearby attractions include The library (0.7 miles).
What are some of the property amenities at Moon Palace Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Moon Palace Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Moon Palace Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Moon Palace Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Moon Palace Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Arrecifes - Nizuc Brazilian Restaurant/Moon Palace.
Are there opportunities to exercise at Moon Palace Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Moon Palace Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Moon Palace Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Moon Palace Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Moon Palace Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (6.8 miles) and Scorpion’s Temple (9.6 miles).