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Moon Palace Cancun

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#22 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersPlatinum level
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Moon Palace Cancun
Moon Palace Cancun
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20,035 Reviews from our TripAdvisor Community

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Showing 17,918: English reviews
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Savanna, Illinois
Reviewed yesterday NEW

I really enjoyed my return visit to the Moon Palace. During this visit, we stayed in the Sunrise "Mango" section. Everyone was great as expected. Everyday I would work out in the Moon Palace Sunrise gym. The attendant there was Liliana. Liliana kept the gym clean and well organized. She also helped new users understand the gym equipment and how...

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Helpful?
Thank Paul W
Rochester, Michigan
Reviewed yesterday NEW

I would like to get in touch with someone from the Moon Palace Sunrise who is in charge of security/loss prevention and the General Manager. I called and spoke with someone on Tuesday 2/21/17 and was told this was being researched and someone would contact me within 24 hours and t has been over 48 hours and I am still...

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Thank heediescott
Edmonton, Alberta
Reviewed yesterday NEW

Having never been to Mexico, this was a family vacation that we spent a little more on to treat ourselves. Moon Palace was recommended to me by my sister who reported having a great time at the resort when she took her family. The hotel resort was amazing and the staff, without exception, were helpful in every possible way. Their...

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Helpful?
Thank danielpbentley
Hartford, Connecticut
Reviewed yesterday NEW

What a poor experience. Here are a few highlights (lowlights?): After leaving our house at 3am for a full day of travel we arrived at the hotel late afternoon. Upon checking in we were forced to sit with a very aggressive sales agent for approx 1 hour while being sold on excursions. He spent approx. 2 minutes (if that) providing...

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3Thank travelerF1059KO
Philadelphia, Pennsylvania
Reviewed 2 days ago NEW

Stayed at Sunrise though I had reserved the Grand...they didn't realize it wouldn't be open until 2 days before I arrived....strange oversight. The hotel was nice but everyone expected tips. Check-in was annoying. We were sent from one desk to another and then another. Had a family suite- despite the reservation being for my 15 and 17 year old kids,...

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3Thank bunky73
Woodstock,NY
Reviewed 2 days ago NEW

Our accommodations were beautiful, 3 bedroom suite with full kitchen, roof terrace and the room amenities were deluxe. Only negative was the point system which we found confusing, even some of the staff found it confusing. The best part of the trip was the service we received at the Nizuc pool by the concierge Edgar. Everyday he remembered where we...

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Helpful?
Thank derwae
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Derwae, We are so happy to know that you enjoyed your accommodation, thank you for sharing your comments about your recent visit to Moon Palace Cancun. Your valuable feedback has been already shared with our Key Position in order to take proper actions with our training team, thank you for bringing this matter to our attention. Finally, your comments...

Reviewed 2 days ago NEWvia mobile

Stayed at moon palace grand for the first Time, always did sunrise before that. Moon grand has the only heated pool which is pretty amazing. the weather was beautiful for the whole week. We went to Islam and rented a golf cart which was super fun we always go to Playa del Carmen on a day. Going to all the...

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Helpful?
Thank Gayle J
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Gayle J, We would like to thank you for choosing The Grand at Moon Palace Cancun as your final destination. Your comments and highlights are much appreciated and definitely you make us feel so proud of our efforts to make you enjoy the best all inclusive experience in Cancun. It will be a pleasure to look forward your visit...

Reviewed 2 days ago NEW

The facility and golf course were spectacular. The best part of the week was your wonderful staff. Such a clean resort!! We had a number of group events and the team that set up and served were amazing. I will definitely return. I would like to specifically like to mention the service provided by Miguel and Marcos who were a...

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Helpful?
Thank Erin O
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Erin O, It is wonderful to know that you found in our service and attention a wonderful location to enjoy a pleasant vacations. Thank you for rating our property so positive and for mention the exceptional service that our staff made for you to enjoy a pleasant holidays! We sincerely hope to look forward your visit soon. Cordially, Jose...

Reviewed 2 days ago NEW

The Staff couldn't of been nicer. Any issues were quickly resolved. Everyone had something to do. Spa, Golf, Kids were entertained and plenty of Food Options. Took advantage of jet-ski, snorkeling, kayaking as well. Would of gon to Tolum if had the time. Rooms were great. Gym was very good size for a resort. Ocean front suite was very spacious....

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1Thank Paul M
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Paul M, Thank you for taking your valuable time to share your comments about your recent visit to Moon Palace Cancun. We feel so delighted to know you found in our resort an immaculate destination to indulge yourself with world class facilities and services. We're looking forward your visit soon! Best regards, Jose Luis Gonzalez Manager Moon Palace Cancun

Michigan
Reviewed 2 days ago NEWvia mobile

We just returned from a week stay at the resort. It was a great week of weather and the resort was impeccable. We enjoyed a couples massage and the service was superb! Maribel was fantastic and did a great job. The kids loved using the play club and feeding the iguanas at the resort. Our ocean front deluxe room made...

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1Thank gundo13
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Gundo13, It is wonderful for us to know that you make of Palace Resorts your home away home destinations and you love all our resorts specially our Moon Palace Cancun. We feel so rewarded to read your positive comments, for future visits it will be my pleasure to assist you with all your travel needs. Cordially, Jose Luis Gonzalez...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf course
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $385 - $774 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Moon Palace Cancun staff and other travelers.
3,223 questions
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SCOTLAND UK

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Questions? Get answers from Moon Palace Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The room that we had was a very partial ocean view, but was very nice.”
 of 5 bubbles paulwN1178ME, yesterday | Read review
“All of the rooms had a balcony and hammock. Loved that!!”
 of 5 bubbles 665erino, 2 days ago | Read review
“Ask for a room with a view of the garden - it is close to all amenities - pool, main lobby, etc.”
 of 5 bubbles christineh_1225, 3 days ago | Read review
“The Sunrise section typically has more kids, Nizuc is a little quieter.”
  • Best view of the Sunrise!
  • View from the balcony
 of 5 bubbles tra3098, 3 days ago | Read review
“Grand was the quieter side but will probably change when "The New Grand" opens”
 of 5 bubbles 373vikkis, 3 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question