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Moon Palace Cancun

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#22 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersPlatinum level
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Moon Palace Cancun
Moon Palace Cancun
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20,361 Reviews from our TripAdvisor Community

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Showing 18,198: English reviews
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Golden, CO
Reviewed yesterday NEW

+=Friendly, courteous, helpful, and kind staff who will go out of their way to make your stay wonderful; very comfortable and spacious room, bathroom, and beds; excellent food/restaurants; spacious and beautifully kept property; extremely clean; beautiful but freezing cold pools; uncrowded but not very nice beach compared to others in the area -=freezing cold pools-Only one heated that we happened...

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1Thank c0l0rad0traveler
Wilmette, Illinois
Reviewed yesterday NEW

Just got back from another incredible stay at the Moon Palace Cancun. The staff is top notch and not only take care of every need, but make you feel like family. We went with our 20 & 23 year-old daughters for a spring break trip and had so much fun. We stayed in a presidential suite in the Sunrise section....

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1Thank BruceFamily2017
Bethany, Ontario
Reviewed yesterday NEW

Amazing resort. They go out of their way to make sure that you have everything that you need. The size of the resort allows you to choose where you want to be and although there are thousands of people, it never really feels crowded anywhere. The quality is definitely 5 star.

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1Thank Barb B
Chicago, IL
Reviewed yesterday NEW

My family has been going to Moon Palace for weeklong stays the past 15 years. This review is intended for those who are considering Moon Palace. I will provide insights into the location/beach, the 3 main living units, tours, dining, tipping, golf and spa, and their membership sales. I love the location of Moon Palace. When you get off the...

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6Thank chicagotravels
Reviewed yesterday NEWvia mobile

This is day two of our vacation here at Moon Palace Cancun and we are so very enjoying our time here! We have had tons of wonderful service especially by Hermes at Arrecieffo Steakhouse, also the Mayan coffee was excellent and great show! Alejandro and Pablo our poolside servers were superb! The pool conceirge- I wish I could remember his...

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Thank Nora030301
Salina, Kansas
Reviewed yesterday NEW

We've enjoyed multi-generational vacations at Moon Palace for the past 20 years. We have a family trip every 4 or 5 years. There were 10 of us there last week. We used many of the on site offerings, including poolside afternoons, golfing, water sports, biking, mini golf, lots of eating, spa treatments, etc. We purchased a membership on our first...

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Thank Joe H
Reviewed yesterday NEW

With all of the amenities at the resort it is easy to forget that you have a beach available to you. Do not forget to take some time and head down to the beach to play in the water. They have sit -on-top kayaks, sailboards, stand up paddle boards and catamarans that you can borrow. Javier, Pablo and Francisco are...

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Thank Siegfried T
Manchester, United Kingdom
Reviewed yesterday NEW

From the moment we arrived at this wonderful hotel we were welcomed by the staff we had booked with Thomson holidays and were booked in at the Nizuc section we had been in touch with Rosaura Yanez and Cesar Fellardi by email prior to our arrival requesting our usual room in the grand section Cesare and Rosaura had arranged everything...

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Thank MikeRowley83
New Jersey
Reviewed yesterday NEW

Had My Dream Wedding, Spring of 2017 and I had not one problem. The Wedding Center was the Best from my wedding planner to coordinator to the photography the best. They where all perfect.I was nervous planning this with out being there to see ,But everything I pick was done and the resort was beautiful and the food was fantastic...

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Thank E1401RMsandyf
Nashville, Tennessee
Reviewed 2 days ago NEW

We had a destination wedding here on 3/18/17 and let me say the entire staff was amazing!! Leidi Laura , Daniella, Abril, Francisco ( Dream art ) and Neidyi were the most amazing people I have ever meet. They made me and my grooms day the best day of our lives. The process was easy and everyone was on their...

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1Thank Drdannimax
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf course
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $355 - $812 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Despegar.com, BookIt.com and Jetsetter so you can book your Moon Palace Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Moon Palace Cancun staff and other travelers.
3,399 questions
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Questions? Get answers from Moon Palace Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you want a fun, lively atmosphere stay in the Sunrise presidential suites and try the Sky Bar.”
 of 5 bubbles BruceFamily2017, yesterday | Read review
“Nizuc section for a sea view Grand for Quiet section at the moment.”
 of 5 bubbles MikeRowley83, yesterday | Read review
“Every room was amazing. Get the ocean view ”
 of 5 bubbles Drdannimax, 2 days ago | Read review
“Request a room on top floor away from convention centre if you want some quiet.”
 of 5 bubbles STroia, 2 days ago | Read review
“Sunrise and Nizuk are busier with the Grand section being the quietest!”
  • Kiting in front of Moon Palace Sunrise
 of 5 bubbles longlakemama37, 2 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question