We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Cancun
More
    Help Center

    Moon Palace Cancun

    25,368 reviews
    #20 of 180 Hotels in Cancun
    Save
    Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
    +1 800-943-5032
    Hotel website
    Lowest prices for your stay
    Check In— / — / —
    Check Out— / — / —
    1 room, 2 adults, 0 children12
    Expedia.com
    $741
    $587
    View Deal
    SAVE $154
    Free cancellation until 07/26
    Bookit.com
    $741
    View Deal
    Booking.com
    $669
    View Deal
    Free cancellation until 07/23
    Priceline$669
    Hotels.com$587
    Orbitz.com$587
    View all 11 deals
    Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
    Expedia.com
    $587
    Bookit.com
    $741
    Booking.com
    $669
    Priceline
    $669
    Hotels.com
    $587
    Orbitz.com
    $587
    Hotwire.com
    $587
    TripAdvisor
    $587
    Lol.travel
    Travelocity
    $587
    HotelsClick
    View all 11 deals
    Collapse deals
    All photos (19,180) 19,180
    Full view
    Travelers' Choice award winner
    Traveler (17946)
    Pool & Beach (3544)
    Storyboard
    Ratings and reviews
    4.5
    25,368 reviews
    #20 of 180 Hotels in Cancun
    Travelers' Choice2018 Winner
    Ratings
    Location
    Cleanliness
    Service
    Value
    Travelers talk about
    “sunrise section”(1,114 reviews)
    “nizuc section”(706 reviews)
    “flow rider”(548 reviews)
    View all reviews
    What's included
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    4 Star Hotel
    Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US...
    Offers from Moon Palace Cancun
    Offers & Announcements: Package Deal
    Hotel deals
    View all hotel information
    Location and contact
    Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
    Hotel website
    +1 800-943-5032
    4 miles to Cancun Airport
    10 restaurants are within a 1 mile radius
    View nearby attractions and restaurants
    {"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]},"scriptFlags":null}
    Rooms
    Jul 29Jul 30
    |
    1 room, 2 adults, 0 children
    Standard Room
    Getting you more information on this room More
    Free Cancellation
    Book now, pay at stay!
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from $587.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cancun hotels with availability
    {"BOOKING_FEATURES": ["IB_IRG_RATE_VERIFICATION","IB_STREAMLINED_SELECTED_ROOM","IB_POST_BOOKING_LOGIN_US","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","MOB_BOOKING_EMAIL_AGREE_HIDE","CHILDREN_SEARCH","IB_EXPRESS_BOOK","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_REVIEW_BOOKING_BUTTON","IB_INLINE_ROOM_GRID","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_KIPLINGER_AWARD","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "53d7d05b935748ed923ea65bd648c933", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":219163,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[65683241],"additionalContentIds":[],"pollCount":0,"checkin":{"day":29,"month":7,"year":2018},"checkout":{"day":30,"month":7,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":587,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"53d7d05b935748ed923ea65bd648c933","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":741,"lowestMetaPrice":587,"additionalPartner":false,"highestMetaPriceDisplay":741,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":741,"lowestMetaPrice":587,"highestMetaPriceDisplay":741,"hotelName":"Moon Palace Cancun","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjUzZDdkMDViOTM1NzQ4ZWQ5MjNlYTY1YmQ2NDhjOTMzIiwiQUlLIjoiODVlOGI1NzQxZmUxNGI2ZmJkNjU2OTY3MDZkMjJkZWYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "07/29/2018", "checkOut": "07/30/2018", "lowestPrice": "$587", "hasDates": true, "hacComplete": false, "contentIdMappings": {"65683241":"Hotwire"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Reviews (25,368)
    Write a Review
    Filter reviews
    22,498 results
    Traveler rating
    14,831
    4,409
    1,731
    795
    732
    Traveler type
    Time of year
    LanguageEnglish
    More languages
    14,831
    4,409
    1,731
    795
    732
    Show reviews that mention
    All reviewssunrise sectionnizuc sectionflow ridersunrise poolla trattoriagolf clubla gondolalos caporaleslos tacosresort creditmayan coffeeswing barpresidential suitepublic relationspay taxbrazilian restaurantvacation planners
    FilterEnglish
    Updating list...
    1 - 5 of 22,498 reviews
    A TripAdvisor Member
    1
    Reviewed today via mobile
    Best staff and service

    Wow staff all over hotel can’t do enough for you. Rafael and Alfonso at the pool bars are amazing what you want they get for you . Loads of restaurants to choose from for breakfast and dinner and we didn’t have 1 bad meal in...More

    Thank A TripAdvisor Member
    Hotel's Favorite
    Reviewed November 20, 2017
    Best Mexico vacation yet!

    We just returned from an incredible week at the Moon Palace. We've stayed at Beach Palace and Sun Palace a number of times before, and have always loved the level of service and the quality of the accomodations, so we were a bit apprehensive of...More

    Review collected in partnership with this hotel
    77  Thank gerald422
    Response from GM_TheGrandAtMP, Gerente at Moon Palace CancunResponded November 21, 2017

    Dear gerald422, Thank you for your preference in Palace Resorts. We appreciate that you have shared your comments with us. Please note that it is a pleasure for us to assist you with excellence and attentiveness every time you provide us the honor of welcoming...More

    Reviewed today via mobile
    Moon Palace Resort

    My stay at the hotel was excellent very nice resort Food was exceptional and there was a big variety The chef at Gondola restaurant and very accommodating he even offered me to make Greek Style grilled Octopus:) In the Gondola restaurant I spoke to one...More

    Thank GreekScorpion
    Reviewed today
    Two families of four had a wonderful 2 weeks!

    We can’t fault our stay at the Moon Palace Nizuc resort. The resort is beautiful and well laid out and the staff are unfailingly friendly and hard working and take an obvious pride in their work. Although busy the resort never felt overcrowded, the quality...More

    Review collected in partnership with this hotel
    Thank gillnaismith
    Reviewed yesterday via mobile
    Moon Palace Cancun

    Erik was excellent and personable. He accommodated us and made sure that we were comfortable. He was very friendly and spoke to us with a genuine curiosity to get to know us. When we had to leave her asked if we needed a car pick...More

    Thank Marie W
    View more reviews
    123456…4500
    About
    Awards & Recognition
    Travelers' Choice2018 Winner
    GreenLeaders Platinum level
    Certificate of Excellence
    Amenities
    Top amenities
    Pool
    Room Service
    Restaurant
    Fitness Center with Gym / Workout Room
    Free Parking
    Beachfront
    Free Internet
    Spa
    Bar/Lounge
    Breakfast included
    Hotel Amenities
    Room Service
    Business Center with Internet Access
    Free Parking
    Laundry Service
    Children Activities (Kid / Family Friendly)
    Wheelchair access
    Breakfast included
    Airport Transportation
    Dry Cleaning
    Meeting Rooms
    Concierge
    Banquet Room
    Multilingual Staff
    Conference Facilities
    Babysitting
    Non-Smoking Hotel
    Breakfast Available
    Room amenities
    Air Conditioning
    Refrigerator in room
    Minibar
    Things to do
    Pool
    Restaurant
    Fitness Center with Gym / Workout Room
    Tennis Court
    Spa
    Hot Tub
    Golf course
    Bar/Lounge
    Outdoor pool
    Details
    Price range
    $311 - $739 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #7 Romantic Hotel in Cancun
    #9 Business Hotel in Cancun
    #11 Family Hotel in Cancun
    #19 Spa Hotel in Cancun
    #19 Luxury Hotel in Cancun
    #19 Top resorts Hotel in Cancun
    #20 On the Beach Hotel in Cancun
    Room types
    Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
    Details
    Price range
    $311 - $739 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #7 Romantic Hotel in Cancun
    #9 Business Hotel in Cancun
    #11 Family Hotel in Cancun
    #19 Spa Hotel in Cancun
    #19 Luxury Hotel in Cancun
    #19 Top resorts Hotel in Cancun
    #20 On the Beach Hotel in Cancun
    Room types
    Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
    Show More
    Show Less
    Add Photo Photos
    All photos (19,180) 19,180
    Full view
    Traveler (17946)
    Pool & Beach (3544)
    Room & Suite (2675)
    Dining (1722)
    Family and Play Areas (388)
    Amenities (224)
    Business Center & Event Rooms (157)
    See all
    Questions & Answers
    Ask a question
    See all 6,343 questions
    Craig D
    July 18, 2018|
    Answer
    Response from GM_MoonPalace_Cun | Property representative |
    Dear Craig D, We sincerely regret to read about this issue and we would like to provide immediate follow-up. Please be sure that I have forwarded the information to our team, as well as with the Public Relations team who... More
    0
    Votes
    Google Translation
    Craig D
    July 18, 2018|
    Answer
    Response from GM_MoonPalace_Cun | Property representative |
    Dear Craig D, We sincerely regret to read about this issue and we would like to provide immediate follow-up. Please be sure that I have forwarded the information to our team, as well as with the Public Relations team who... More
    0
    Votes
    Google Translation
    123456…2115
    Room Tips
    "mango was a great building to stay in"
    Read review
    "Fine service"
    Read review
    "I got the family a deal with two doubles. It's plenty of room and the kids love the jacuzzi bathtub in..."
    Read review
    "Amazing rooms, no need to pay for upgraded view every view is amazing"
    Read review
    Show More
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing