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Carretera Federal 307, Km 340, Cancun 77500 Mexico
181 people are viewing this hotel
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Traveler (24049)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 01/18/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Moon Palace Cancun
Updated 01/18/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#33 of 268 in Cancun
Location
4.3
Cleanliness
4.6
Service
4.6
Value
4.3
GreenLeaders Platinum level
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Diving
Game room
Golf course
Mini golf
Tennis court
Water sport equipment rentals
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, Spanish
Hotel links
Special Price:COUNT ON SAND, SUN + FUN
36447Reviews7825Q+A100Room tips
Traveler rating
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Most Recent
Crystal R wrote a review Yesterday
2 contributions
+1
We love Moon Palace! I highly recommend this hotel. The service and food is amazing! We have tried many all inclusive resorts and we haven’t found a hotel that has better food or service than Palace resorts! The rooms are amazing! Momo is our favorite restaurant! The dessert french toast at the teppanyaki restaurant is incredible! Joel in entertainment is incredible! He drove a cameraman while we got engaged at this hotel in March 2022 and helped my fiancé surprise me. We got to see him again on this trip! He does an amazing job entertaining everyone. We played a few of the pool games with him and really enjoyed it. Lucio at the pool bar is incredible too! He is very friendly and gives everyone he meets amazing service! We came back this past weekend for a wedding site visit! We met with Gisselle and Karen. They were very friendly and helpful. Thalia at corporate was very helpful and her communication was incredible. We really appreciated everyone’s help on planning our special day.
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Date of stay: May 2022Trip type: Traveled
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Christina P wrote a review Jun 2021
liberty, United States17 contributions24 helpful votes
+1
Hotel's Favorite
This was our second time staying at Moon Palace Sunrise. We had a great time. We participated in many of the resort activities, put on by the entertainment team (shout out to Paola, Alex and Mario for being awesome). They have exercise classes, games and live music at the activity pool at the center of the resort. My son had a great time at the FlowRider learning to surf, the instructors there were fantastic, especially Caesar. The food and drinks are wonderful. We also loved all the restaurants. Our favorite was Los Corporalas (Authentic Mexican) and Momo (Asian). The buffet Bugambilias was also wonderful for breakfast and lunch. The staff is always eager to please, we had amazing waiters, Jhonny, Adrian V, Juventino and Diego went out of their way to make our meal time lovely. Jesus makes the best omelettes for breakfast and he does so with a smile! Overall the staff went out of their way to serve and make our time at the Palace so wonderful. We will go back for sure.
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Date of stay: June 2021
Rooms
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Room Tip: Our room was quiet we were 1 building away from the lobby. We had a ground floor facing the...
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15 Helpful votes
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Response from Palace Resorts, Propietario at Moon Palace Cancun
Responded Jun 23, 2021
Dear523christinap, At Moon Palace Cancun, exceeding the expectations of our guests with impeccable service is our most important goal. Our Resort has something for everyone and we are pleased that you have enjoyed the facilities and services that the resort has to offer. Thank you for mentioning the service of our entertainment team, Cesar, and our Bugambilias team. It will be a pleasure to welcome you soon. We can't wait for your next visit! Greetings, Christian Rangel General Manager Moon Palace Sunrise
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Taylor D wrote a review Yesterday
21 contributions1 helpful vote
+1
Had to share our amazing experience at Moon Palace Nizuc. We stayed from 2nd May - 16th May 2022. The service we received was second to none. We had an amazing view from our balcony, overlooking the sea & gardens (Pez Building). We had our wedding here too, Valeria our wedding planner and her team were again, fantastic. A few special mentions for staff, when we visited the pools we tended to stay in the same area (the one outside the playroom and our main servers were Juan Carlos, Adalberto & Glendy. they would walk around the pool, taking our drink orders and bring them back to us (as a group of 11 they were quite large orders) they would recommend drinks to us too and from that we found our new favourite cocktail - The Riviera Maya. (Also Strawberry Daiquiris, Mojito & Black Mojito’s we’re great) We went to El Manglar for breakfast nearly every morning and had Alejandro, Elia and occasionally Javier as our main servers the service provided was just brilliant. Alejandro would go out of his way to find my kids “purple grape juice” as it’s not something they usually provide (my kids & I love it). They would help carry plates back to the table and if they saw we had handbags they would immediately provide a stand for us to hang them on right by our table. They were so so attentive. Also, the variety and quality of food & drinks at El Manglar both at breakfast and dinner was 10/10 .. especially the puddings. Our room cleaners, well, just great again. They would clean our rooms daily, sometimes multiple times and when we went out for dinner we would come back and they would have done a turn down service (to prepare our beds for bed time) as well as laying my daughters nappies out & leaving a few chocolates. We visited as many restaurants as possible and found them all to be great but our favourites were: Agra, Momo Teppanyaki & Pier 8 Seafood & Grill. We absolutely loved visiting the cake & sandwich shop where they made THE BEST chicken cesar wraps, & baguettes, ice cream, cake, chocolate Bon bons & Macaroons. Excursions: Xcaret - this is a MUST DO, we went for the whole day, and got the plus tickets with photo pass & sea trek. Everything was amazing, exotically the snorkelling & evening performance. Isla Mujeres Catamaran trip - this was the BEST day out for us. The water is AMAZING. We went snorkelling in the sea and when closer to the island we went jumping off the boat in to the sea. Once on the island we avoided the Mexican shops (pressure selling in the main tequila shop) and walked straight to the pink Mia hotel looking for the lagoon, this lagoon was so beautiful, shallow waters amazing for snorkelling and SO MANY fish 🐠. We booked through moon palace for this with Cancun Adventures. Beach Palace - we did have to pay for a taxi to visit but this was a great day out, we were all inclusive here and treated very well. Water is absolutely stunning and they brought drinks & food out to us on the beach. Definitely recommend taking snorkel gear with you. The golf buggies driving around offering rides everywhere were so great especially when it’s very hot in the day. So, all in all, 20/10 and we will definitely be returning.
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Date of stay: May 2022Trip type: Traveled
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Marie T wrote a review Yesterday
Manchester, England, United Kingdom2 contributions
We have just got back from a 7 day stay at Moon Palace for a wedding, and I cannot rate this place highly enough!!! I have done all inclusive elsewhere, but this is on a completely other level altogether. The food is 10/10, the staff were all 10/10 for service and friendliness, the resort itself is 10/10 - there is SO much to do and see! Each of the rooms are 10/10 too. Around 40 of us stayed and we have all said the same, weve spent the entire holiday talking about how fabulous everything is! There are a huge array of restaurants on site, every meal weve had was delicious! And the staff cannot do enough for you, such a lovely team they made us feel so VIP! I will be recommending this place for the rest of my days! Were coming back again, and want to visit the Jamaican Moon Palace next year. I wont lie, I was initially skeptical about booking (we booked for a wedding, but the price put us off a little) but now we've been we are absolutely certain the price is a BARGAIN for what you get! The only, very very minor, point id recommend to staff improve our stay is to maybe add a few more beers/ciders to the offering, and maybe serve in any iced/chilled glass. Having said that, there wasnt a single cocktail the staff didnt have on offer so its not like we missed it that much :D If you're on the fence about whether this place is worth it, just trust me and GO! You wont regret it. We will be back...and I already cannot wait!
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Date of stay: May 2022
Value
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Service
Room Tip: Our room was FANTASTIC, around 40 of us went and each of our rooms were fantastic. Id recommend a...
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LCJ00 wrote a review May 17
Sacramento, California2 contributions
We stayed at moon palace sunrise and it was great! We loved the pool at Nizuc with the water slide. Adalberto Canche and Juan Carlos Aguilar went above and beyond with great service pool side!! Highly recommend.
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Date of stay: May 2022Trip type: Traveled
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Katelyn K wrote a review May 17
2 contributions5 helpful votes
My family of 8 visited moon palace for a week and everything was spectacular and flawless! We stayed at Sunrise, but visited both the Grand and Nizuc. We were pleasantly surprised by the nightly entertainment. Our favorite meals were at Travola (grand), Los Tacos (grand) and Momo (sunrise). Have to thank Jorge at the Nizuc pool, Claudia at Los Tacos and Cristian at Momo Tepoanyaki for making us feel like VIPs. The service those three people provided stood out from the rest, so thank you! We will all be back.
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Date of stay: May 2022Trip type: Traveled
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Dnb wrote a review May 17
Reno, Nevada1 contribution
We had a wonderful stay at Moon Palace! Plenty of amazing, unique restaurants to choose from and lots of fun activities and entertainment. Breakfast at Habibi was delicious and entertaining with the Turkish coffee. The Awe Spa did not disappoint, massage was wonderful along with the hydrotherapy. Activities at the Nizuc pool with Nico, the Zensei Yoga was by far a highlight! The instructor was amazing, along with the live yoga music and incredible breakfast/snack spread afterwards by the chef was the most delicious and beautiful food we had! I definitely hope this becomes a permanent staple as it’s top on my to-do list when we return!
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Date of stay: May 2022Trip type: Traveled
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Michelle G wrote a review May 17
1 contribution
We visited moon palace for a 2 week family holiday , it was unbelievable from start to finish , spotless , all the staff work so hard and are so polite 24/7 , nothing is ever to much . All the entertainment and staff were fantastic Rooms cleaned daily , fresh towels and fridge stocked daily . The staff at the restaurant Manglar especially Hechner Martinez , Humberto ladered , mayoli Guzman and the guy who makes the best eggs who’s name I can’t remember are a credit to the moon place always smiling and helpful . The only thing disappointing is we had to return home 🙈 We will be returning next year for sure .
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Date of stay: May 2022Trip type: Traveled
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jbexters wrote a review May 16
Cincinnati, Ohio74 contributions80 helpful votes
The University of Cincinnati healthcare team and Palace Foundation just wrapped up a week of clinics for Palace Resort staff and families. During our busy volunteer week, three staff members of Moon Palace Sunrise stood out as critical to logistics for a successful and smooth operating clinic. Christopher- public Relations MPSunrise provided logistics for scheduling group covid testing as well as day to day questions DC Leo- Diamond Concierge MP Sunrise served as translator for the community clinic and secured the return of lost passport following Palace protocol Omar- Mgr at Agra Restaurant MPSunrise worked to set up group dinner reservations It was our pleasure to assist Palace Foundation with their health clinic. Your staff were very accommodating. Your Moon Palace Sunrise resort was gorgeous and we felt safe with covid protocols clearly in place. Thank you!
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Date of stay: May 2022Trip type: Traveled
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Olga M wrote a review May 16
Bloomfield Hills, Michigan1 contribution
The moon palace overcharged us almost $3,800.00 for the third room and extra two people that did not have and use. We booked it through Expedia 2 rooms for my husband and I and our two daughters last December. Upon checking in, we received different rooms and we have requested to switch the right ones, after a whole evening of bad experience and our daughter had spend a night at the hospital, she almost died from allergic reaction and we have filled out long list of questions about allergies at their system, Moon Palace moved us from Sunrise to Nizuc at 1 am at night. We had 2 rooms. Upon returning home, we have received and extra charge for the third room. As right now they still did not returned our money neither we have been able to talk to anyone at the resort.
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Date of stay: December 2021
Value
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Room Tip: Dishonest services
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PRICE RANGE
$341 - $809 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moon palace hotel, moon palace cancun mexico, cancun moon palace resort, moon palace golf & spa resort, moon palace mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
2433
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Frequently Asked Questions about Moon Palace Cancun
Which popular attractions are close to Moon Palace Cancun?
Nearby attractions include The library (0.7 miles).
What are some of the property amenities at Moon Palace Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Moon Palace Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Moon Palace Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Moon Palace Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Moon Palace Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Arrecifes - Nizuc Brazilian Restaurant/Moon Palace.
Are there opportunities to exercise at Moon Palace Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Moon Palace Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Moon Palace Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Moon Palace Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Moon Palace Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (6.8 miles) and Scorpion’s Temple (9.6 miles).