Moon Palace Cancun
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Carretera Federal 307, km 340, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
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360
Panoramas (198) Pool & Beach (4264)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 01/21/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Moon Palace Cancun
Updated 01/21/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#28 of 260 hotels in Cancun
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Diving
Golf course
Mini golf
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free airport transportation
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, Spanish
Location
Full view
Contact
Carretera Federal 307, km 340, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
35806Reviews7628Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
Preparing for upcoming trip and on side will do some freelancing writing. Will get facts on some harsh reviews we all see. Don’t normally write but excited to see beautiful vacation oasis and experience first hand. Booking is all set for family of four with one of the US’s best travel company. Looking forward to deluxe ocean view room with two beds and trying to get dinner reservations. First fact : got some misleading information on when and how to book dinner reservations. Anybody has recent experience?
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Date of stay: June 2021Trip type: Traveled with family
Helpful
+1
This was our second time staying at Moon Palace Sunrise. We had a great time. We participated in many of the resort activities, put on by the entertainment team (shout out to Paola, Alex and Mario for being awesome). They have exercise classes, games and live music at the activity pool at the center of the resort. My son had a great time at the FlowRider learning to surf, the instructors there were fantastic, especially Caesar. The food and drinks are wonderful. We also loved all the restaurants. Our favorite was Los Corporalas (Authentic Mexican) and Momo (Asian). The buffet Bugambilias was also wonderful for breakfast and lunch. The staff is always eager to please, we had amazing waiters, Jhonny, Adrian V, Juventino and Diego went out of their way to make our meal time lovely. Jesus makes the best omelettes for breakfast and he does so with a smile! Overall the staff went out of their way to serve and make our time at the Palace so wonderful. We will go back for sure.…
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Date of stay: June 2021
Rooms
Cleanliness
Service
Room Tip: Our room was quiet we were 1 building away from the lobby. We had a ground floor facing the...
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1 Helpful vote
Helpful
I would not recommend. We had heard and read great things about this resort, however our experience was poor. Please read if you're interested in all things that went wrong. The day we got there we sat for about 2 hours to check in. It then took another 2 hours to get our rooms assigned. I've never been a resort that required so much waiting. Buffet food: on the website they advertise the resort to be vegetarian and vegan friendly, the number one reason to why we booked the resort. It promised to accommodate our dietary restrictions. We get there and although on the menu they never served the vegan options. They always said come back tomorrow, we’ll have it then. We went back the next day and they told us the same thing. Restaurants: We were told that we could download the palace resorts app to make reservations to the various restaurants they offered at both Nizuc and Sunrise, however every time we checked either it asked us to check in another time or it showed that there were seats open but it would not allow us to book it. We got so annoyed that we ended up taking our chance and walking into Agra at Sunrise and asked a staff member if they could help us reserve a spot. The staff member at Agra was amazing and attempted to help us and even informed us that dialing the operator to ask for restaurant reservations may be quicker. Wish we had known about this earlier. Our whole stay we weren’t able to dine in at any reservation based restaurant. Coconuts: we found out by asking guests at the hotel that there were free coconuts towards the Grand entrance. We then confirmed it with a nizuc employee. We walked all the way there and they denied us coconuts by saying they were all out. Two minutes later we witnessed them handing out coconuts to all those that were in line. Still don’t understand this. Covid testing: waited 1.5 hours in line to book an appointment for covid swabs. Once we got the appointment the process was easy. Just frustrating that we had to spend two hours of our vacation time trying to book an appointment, they also don’t swab on sundays and no one told us this until we went to book. The lack of communication and the resort being so unorganized made this vacation more stressful than relaxing. I'd like to think that maybe because of covid they were so disorganized but its been over a year for them to figure it out.It was not all terrible, we made it work and had fun but it definitely would have been better if it wasn't so stressful. Find another resort, don’t waste your time here.…
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Date of stay: June 2021
Value
Cleanliness
Service
1 Helpful vote
Helpful
We have visited Cancun and stayed at moon palace hotel. Specially to be host by orlando Itzá and Fernanda Mondragón . They are waiters but make you feel like a family!! They offer you an excellent service !
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Date of stay: June 2021Trip type: Traveled with family
Helpful
Response from Palace Resorts, Propietario at Moon Palace Cancun
Responded 4 days ago
Dear immigrati0ni, Thank you very much for your kind recognition of the amazing service of Orlando and Fernando, they will be happy to learn you had amazing dining thanks to their service. Thank you for choosing Moon Palace Cancun, we look forward to welcoming you and your family once again soon. Cordially, Pamela González e-Concierge Moon Palace Cancun
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+1
This was our third time at the palace resorts. We went to celebrate our son’s graduation, my birthday, and 10th year wedding anniversary. I must say, at first we had some difficulty as we were changed from Sunrise to Nizuc without noticed. I was very unhappy about that. We did feel the resort was overbooked and understaffed and it showed in our experience. We often needed to call to get our room cleaned amongst other things. However, the staff at Moon Palace went above and beyond to make sure we our requests were honored and that we had a great time. To say that although most likely stressed, most of the staff at Moon Palace are pleasant, welcoming and kind is an understatement. Special shout-out to Mr. Chrystian Romero, Ms. Mayra, Mr. Juan from Arrecifes and Jorge from Manglar/Arrecifes for going above and beyond for our family. Hopefully, if/when we decide to return, the resort will be fully staffed.…
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Date of stay: June 2021Trip type: Traveled with family
Helpful
Response from Palace Resorts, Propietario at Moon Palace Cancun
Responded 4 days ago
Dear karinabosques, We sincerely appreciate your comments, we are pleased to read also that your experience at Moon Palace Cancun was mostly positive. We are always happy to read your comments and learn what can be done in order to serve you better during future visits. Your feedback gives us the possibility to improve and so we are grateful for your confidence and time. We are also glad to learn that many of our collaborators gave gone above and beyond in order to exceed all of your expectations during your stay. Nothing will give us more satisfaction than welcoming you back to enjoy another fantastic experience. Cordially, Pamela González e-Conciertge Moon Palace Cancun
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PRICE RANGE
$299 - $710 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moon palace hotel, moon palace cancun mexico, cancun moon palace resort, moon palace golf & spa resort, moon palace mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
2433
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Claim Your Listing Frequently Asked Questions about Moon Palace Cancun
Which popular attractions are close to Moon Palace Cancun?
Nearby attractions include The library (0.7 miles).
What are some of the property amenities at Moon Palace Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Moon Palace Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Moon Palace Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Moon Palace Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Moon Palace Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Moon Palace Cancun have an airport shuttle?
Yes, Moon Palace Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Moon Palace Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Moon Palace Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Moon Palace Cancun?
The staff speaks multiple languages, including English and Spanish.