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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 01/18/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Moon Palace Cancun
Updated 01/18/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#30 of 268 in Cancun
Location
4.3
Cleanliness
4.6
Service
4.6
Value
4.3
GreenLeaders Platinum level
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Diving
Game room
Golf course
Mini golf
Tennis court
Water sport equipment rentals
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, Spanish
Location
Full view
Contact
Carretera Federal 307, Km 340, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
36442Reviews7823Q+A100Room tips
Reviews
Traveler rating
- 26,473
- 5,651
- 2,153
- 1,038
- 1,129
Traveler safety
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Popular mentions
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Most Recent
We had a wonderful stay at Moon Palace! Plenty of amazing, unique restaurants to choose from and lots of fun activities and entertainment. Breakfast at Habibi was delicious and entertaining with the Turkish coffee. The Awe Spa did not disappoint, massage was wonderful along with the hydrotherapy. Activities at the Nizuc pool with Nico, the Zensei Yoga was by far a highlight! The instructor was amazing, along with the live yoga music and incredible breakfast/snack spread afterwards by the chef was the most delicious and beautiful food we had! I definitely hope this becomes a permanent staple as it’s top on my to-do list when we return!
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Date of stay: May 2022Trip type: Traveled
Helpful
+1
Hotel's Favorite
This was our second time staying at Moon Palace Sunrise. We had a great time. We participated in many of the resort activities, put on by the entertainment team (shout out to Paola, Alex and Mario for being awesome). They have exercise classes, games and live music at the activity pool at the center of the resort. My son had a great time at the FlowRider learning to surf, the instructors there were fantastic, especially Caesar. The food and drinks are wonderful. We also loved all the restaurants. Our favorite was Los Corporalas (Authentic Mexican) and Momo (Asian). The buffet Bugambilias was also wonderful for breakfast and lunch. The staff is always eager to please, we had amazing waiters, Jhonny, Adrian V, Juventino and Diego went out of their way to make our meal time lovely. Jesus makes the best omelettes for breakfast and he does so with a smile! Overall the staff went out of their way to serve and make our time at the Palace so wonderful. We will go back for sure.…
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Date of stay: June 2021
Rooms
Cleanliness
Service
Room Tip: Our room was quiet we were 1 building away from the lobby. We had a ground floor facing the...
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15 Helpful votes
Helpful
Response from Palace Resorts, Propietario at Moon Palace Cancun
Responded Jun 23, 2021
Dear523christinap, At Moon Palace Cancun, exceeding the expectations of our guests with impeccable service is our most important goal. Our Resort has something for everyone and we are pleased that you have enjoyed the facilities and services that the resort has to offer. Thank you for mentioning the service of our entertainment team, Cesar, and our Bugambilias team. It will be a pleasure to welcome you soon. We can't wait for your next visit! Greetings, Christian Rangel General Manager Moon Palace Sunrise
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We visited moon palace for a 2 week family holiday , it was unbelievable from start to finish , spotless , all the staff work so hard and are so polite 24/7 , nothing is ever to much . All the entertainment and staff were fantastic Rooms cleaned daily , fresh towels and fridge stocked daily . The staff at the restaurant Manglar especially Hechner Martinez , Humberto ladered , mayoli Guzman and the guy who makes the best eggs who’s name I can’t remember are a credit to the moon place always smiling and helpful . The only thing disappointing is we had to return home 🙈 We will be returning next year for sure .
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Date of stay: May 2022Trip type: Traveled
Helpful
The University of Cincinnati healthcare team and Palace Foundation just wrapped up a week of clinics for Palace Resort staff and families. During our busy volunteer week, three staff members of Moon Palace Sunrise stood out as critical to logistics for a successful and smooth operating clinic. Christopher- public Relations MPSunrise provided logistics for scheduling group covid testing as well as day to day questions DC Leo- Diamond Concierge MP Sunrise served as translator for the community clinic and secured the return of lost passport following Palace protocol Omar- Mgr at Agra Restaurant MPSunrise worked to set up group dinner reservations It was our pleasure to assist Palace Foundation with their health clinic. Your staff were very accommodating. Your Moon Palace Sunrise resort was gorgeous and we felt safe with covid protocols clearly in place. Thank you!…
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Date of stay: May 2022Trip type: Traveled
Helpful
The moon palace overcharged us almost $3,800.00 for the third room and extra two people that did not have and use. We booked it through Expedia 2 rooms for my husband and I and our two daughters last December. Upon checking in, we received different rooms and we have requested to switch the right ones, after a whole evening of bad experience and our daughter had spend a night at the hospital, she almost died from allergic reaction and we have filled out long list of questions about allergies at their system, Moon Palace moved us from Sunrise to Nizuc at 1 am at night. We had 2 rooms. Upon returning home, we have received and extra charge for the third room. As right now they still did not returned our money neither we have been able to talk to anyone at the resort.
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Date of stay: December 2021
Value
Service
Room Tip: Dishonest services
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Helpful
Kristen H wrote a review Yesterday
East Longmeadow, Massachusetts, United States14 contributions5 helpful votes
+1
Gorgeous grounds, wonderful staff, amazing food! Couldn’t find anything to complain about. Must try the Indian restaurant and hibachi. Both were my favorite restaurants. Aaron at the the steak restaurant at Sunrise was a top notch waiter. We stayed at Sunrise.
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Date of stay: May 2022Trip type: Traveled
Helpful
From the time we arrived the experience was more than we hoped for. The staff are very polite. The rooms are beautiful and clean. The food was excellent. Great value for the money. We can't wait to go back.
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Traveled
Helpful
Firstly, take the negative reviews with a pinch of salt ! People need to stop being so negative and privileged ! This hotel and its staff are amazing ! I was really worried about coming here after reading some reviews, and was led to believe that The Grand was was superior than Sunrise and Nizuc. Which ever building you stay in, I assure you, you will be well looked after and enjoy it. Came here from uk with family to celebrate brothers wedding - it was amazing. This place is a wedding factory and I understand why. Such beautiful surroundings. We stayed in the Sunrise, most of my family in the Nizuc. I’m my opinion, I preferred sunrise. But both have their pros and small cons. This hotel is vast and spreads over a large area - we did lots of walking between Nizuc and sunrise, they do have a very good golf cart service - they are everywhere and take you all over - kids love to take rides on them. We have never been “room service” people - but the service here has spoilt us ! We had breakfast all but 1 morning. Ordered on the app, always delivered by the time we were properly up and ready. We found the quality of the breakfast better from room service than the buffet. We managed to get into most of the restaurants - Agra Indian being our favourite. Every single member of staff we encountered here were so helpful and friendly. Beds are so comfy. Grounds well manicured. Waiters by Nizuc pool were my fave, and work so hard. I needed antibiotics whilst here, we managed to find a local chemist who delivered to hotel for a very small fee (cheaper than taxi ride there) we arranged to meet the driver in reception at 4pm. Husband popped back to room before heading to lobby - bang on 4pm knock at the door, a member of staff hand delivered them to our room - thank you. I could go on and on about certain members of staff going one step further than expected. Was annoyed to here a couple on plane complaining “service not the same as it was a few years ago” what’s the matter with people ?!?! Few tips - bring childrens inflatables and snacks as quite expensive in hotel shop. We all burnt so easily here (not our first trip to Mexico) I think the sea breeze disguised the burn until it was too late ! Sun cream also expensive here. My 8 year old loved the Wired Lounge - free arcade games, football table, basket ball games etc. The cafe does amazing ice creams and cakes - the coconut truffles are delicious. The beach is beautiful, the sea is like dirty dish water - which we already knew about. It’s nature, not hotels fault, they do all they can to clear the seaweed. But it’s like fighting a losing battle. Tip the staff, they work hard and really appreciate it. It’s annoying when you’ve paid thousands for all inclusive, then feel the need to tip whilst your here, but they deserve it they really do. Avoid the timeshare/sales people in the lobby’s, they get a bit full on - but just a polite “no” is all you need to do. Thanks moon palace !!!!…
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Date of stay: May 2022Trip type: Traveled
Room Tip: Avoid spring break
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1 Helpful vote
Helpful
Alejandro was the sweetest waiter. I was at the moon palace for 5 days and he remembered me through my visits. How can someone remember someone when they tend to so many people say in and day out!! Appreciate the welcome at the restaurant!
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Date of stay: May 2022Trip type: Traveled
Helpful
some of the best service ever experienced for the very reasonable ALL inclusive price. So many food choices with good flavors. So many different daily pool options and the fun is everywhere! VERY safe location with resort sponsored sightseeing and Mexican history if you want to leave.
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Review collected in partnership with this hotel
Date of stay: April 2022Trip type: Traveled
Helpful
PRICE RANGE
$341 - $809 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moon palace hotel, moon palace cancun mexico, cancun moon palace resort, moon palace golf & spa resort, moon palace mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
2433
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Claim Your Listing Frequently Asked Questions about Moon Palace Cancun
Which popular attractions are close to Moon Palace Cancun?
Nearby attractions include The library (0.7 miles).
What are some of the property amenities at Moon Palace Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Moon Palace Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Moon Palace Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Moon Palace Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Arrecifes - Nizuc Brazilian Restaurant/Moon Palace.
Are there opportunities to exercise at Moon Palace Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Moon Palace Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Moon Palace Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Moon Palace Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Moon Palace Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (6.8 miles) and Scorpion’s Temple (9.6 miles).