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Carretera Cancun-Chetumal Km. 340, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (23069)
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Panoramas (198)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Moon Palace Cancun
Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 235 hotels in Cancun
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all.
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Room & Suite (2,949)2,949
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Diving
Golf course
Mini golf
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free airport transportation
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, Spanish
Hotel links
Special Offer:Package deal
35,643Reviews7,507Q+A100Room tips
Traveler rating
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Popular mentions
Angela Ramirez wrote a review Nov 22
4 contributions
First I’d like to say that hands down best resort to stay at ! Everything was very clean & very outstanding service . Moonpalace sunrise resort definitely recommend. The lobby bar has a outstanding service the bartender Elemer & pascual . Great selection of restaurants steak house , Italian & many more !
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Date of stay: November 2020Trip type: Traveled with family
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Response from GM Moon Palace, Owner at Moon Palace Cancun
Responded 2 days ago
Dear Angela9591, Thank you for your wonderful review, and thank you for coming back to Moon Palace Cancun. It is gratifying to read positive feedback from you, being part of our much-esteemed Palace family, as it let us know that we are holding to our philosophy of providing extraordinary and unique experiences each time you give us the honor of visiting us. We hope for a future opportunity to welcome you back to our resort. Cordially, Christian Rangel General Manager Moon Palace Sunrise
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Ana Paula F wrote a review Nov 19
9 contributions1 helpful vote
The Moon Palace is fabulous! Everything works pretty good, but the best part is the employees. They are very kind and helpful! Specially the waiters of the main restaurant. Iram, Hecner, Adrian, Jonny and the other waiters offered us the best service we never had before. Also, the pool area is amazing! The food is delicious and fresh every day! To finish, I would like to say that we really enjoyed this place! Ps.: everything absolutely clean!
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Date of stay: November 2020Trip type: Traveled with family
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Response from GM Moon Palace, Owner at Moon Palace Cancun
Responded 5 days ago
Dear 903anapaulaf, Thank you for your wonderful review, and thank you for coming back to Moon Palace Cancún . It is gratifying to read positive feedback from you, being part of our much-esteemed Palace family, as it let us know that we are holding to our philosophy of providing extraordinary and unique experiences each time you give us the honor of visiting us. We hope for a future opportunity to welcome you back to our resort. Cordially, Christian Rangel General Manager Moon Palace Sunrise
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Brent & Cami wrote a review Nov 18
1 contribution
In helping us celebrate our Anniversary this team went above and beyond in carrying out our desired request. They added a new level to the VIP treatment. If one can treat someone better than royalty, they accomplished this in spades. Endless Special thanks to Carlos Garcia Hernandez, Marvin Perez, Iram Estrada, and Christian (Chef).
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from GM Moon Palace, Owner at Moon Palace Cancun
Responded 5 days ago
Dear Flogrules, There is nothing more important for us than our guest's feedback, thank you so much for choosing Moon Palace Cancun and for giving us the opportunity to exceed all of your expectations, we are glad to know you had a fantastic Anniversary! We look forward to welcoming you back again soon. Best regards, Christian Eangel General Manager Moon Palace Sunrise
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LaurenEmilie wrote a review Nov 16
Detroit, Michigan8 contributions4 helpful votes
Second time staying at an all-inclusive resort. We visited the Sunrise in November with my bf and another couple for 6 days. We booked through Delta vacations and received $1500 resort credit per couple. Disclaimer: You can't use those credits on anything good. ROOM: Was not part of the latest renovations. Our room was nice but our friends across the hall was rough, with a broken sliding door and ripped up wallpaper. The bathrooms are very tiny compared to the size of the room. Although we booked together, we were originally placed in separate buildings on opposite sides of the resort. After some heckling, we eventually did get placed near each other. The resort was at 60% capacity (at most) so I don't know why it was an issue to begin with. Our room was also supposed to come with a bottle of wine and when we asked for it, we were met with rudeness. The wine glasses came but the bottle never did. SERVICE: A mix of too little service and way too much service. Servers at the pool were few and far between, sometimes waiting 30 min to get our drinks refilled (we were tipping well, too). It also seemed like a lot of staff members did not know what they were doing. The service at the AWE SPA was over-the-top uncomfortable. We used the hydrotherapy area before our massages and were followed around and directed the entire time. It would have been nice to just relax in the area together without being told how and when to use the hot tub and sauna. FOOD: Terrible. The room service food resembles off-brand microwaves meals. I only enjoyed the dinner we had at the hibachi restaurant and the bbq at Smoked, the poolside eatery. The breakfast buffet was also okay. I ordered ice cream at the Italian restaurant and it arrived 15 min later, completely melted. I ordered it again and got the same lack of service and soupy ice cream. All other food was garbage. I got sick twice. DRINKS: A mix of really tasty and really terrible. They say you get "premium liquor" - that is a lie. Any drink you order at the lobby bar or pool bar is cheap. Some of the drinks at the restaurants and in the club are made with "fancier" alcohol, like Stoli. The drinks are very sugary and the wine that is included in your package is so acidic you can hardly drink it. You can upgrade the wine but you have to pay out of pocket for it. We asked to upgrade the alcohol in our rooms but that as not an option either (corona, bud light, bacardi, off-brand vodka and whiskey). POOL/BEACH: Pool was nice, although the renovations were still underway when we left. The beach smells awful and looks worse than the beaches near me here in Michigan. CLEANLINESS: Clean in a sense of covid-preparedness. Dirty in the sense that room service dishes were left in the hallway (not by us) for days and attracted critters and bugs. LOCATION: Quick 15 minute drive from the airport. We did not leave to go on any excursions but heard that most places are 30-60 minutes away. I am shocked that Moon Palace - Sunrise is considered a 5-star hotel. I would give it 3-stars at best. We will not be coming back.
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Date of stay: November 2020
Cleanliness
Service
3 Helpful votes
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Yên L wrote a review Nov 12
1 contribution1 helpful vote
Noisy AC unit in the room. Water leaking under the sink. All the lights were broken in the hallway. It was very dark on the way back to my room. Came down and talked to public relation regarding the hallway lights, still they did not fix it. And no one called me regarding those issues either. Came with my family but we could not get the two rooms on the same floor. I had to keep going up and down the stair with that dark hallway. Half the pools were closed for maintenaince. Bellmen were very unattentive. Never greet you. The only good thing is the people working in the buffett and Momo restaurants. They were awesome. Made me feel so welcome. Mayra at the pool is also very nice to talk to. Texas BBQ restaurant is good but people work behind the grills had some attitudes. They seemed not happy to be there. We went mutiple times to Cancun as well as Cabos, Puerto Vallatar but never received this bad services.
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Date of stay: November 2020Trip type: Traveled with family
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PRICE RANGE
$299 - $710 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moon palace hotel, moon palace cancun mexico, cancun moon palace resort, moon palace golf & spa resort, moon palace mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
2433
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Frequently Asked Questions about Moon Palace Cancun
Which popular attractions are close to Moon Palace Cancun?
Nearby attractions include Xoximilco Cancun by Xcaret (2.2 miles), Wet'n Wild Cancun (2.7 miles), and Ventura Park (2.7 miles).
What are some of the property amenities at Moon Palace Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Moon Palace Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Moon Palace Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Moon Palace Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Moon Palace Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and NAVIOS Fusion Mexican Food.
Are there opportunities to exercise at Moon Palace Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Moon Palace Cancun have an airport shuttle?
Yes, Moon Palace Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Moon Palace Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Moon Palace Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Moon Palace Cancun?
The staff speaks multiple languages, including English and Spanish.