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Moon Palace Cancun

Booking.com$567*
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#23 of 182 Hotels in Cancun
GreenLeadersPlatinum level
05/07/2017 05/08/2017
1 room 2 adults 0 children
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Moon Palace Cancun
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20,674 Reviews from our TripAdvisor Community

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Showing 18,477: English reviews
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Upstate NY
Reviewed yesterday NEWvia mobile

Just got back from a week in the Sunrise section. Good time and almost hassle free. Had a couple of mixups with spa services and tours, so BE SURE to ask for a copy of your bill the evening before you leave to make sure you are being charged appropriately. Don't do it on the morning of departure as you...

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Helpful?
Thank JRDNDD
Brighton, Michigan
Reviewed yesterday NEW

This was an amazing resort outside of Cancun in a quiet area! The resort was gorgeous from the complimentary cocktails , flowers and cool towels as we arrived to the quick room service every morning to the wonderful pool staff (especially Balthzar) at the Nizuc pool everything was outstanding! Rooms were clean and beds were super comfortable! Showers were huge!...

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Helpful?
1Thank Sandra W
Bloomington, Minnesota
Reviewed yesterday NEWvia mobile

We traveled here in April with an incentive group. Perfect location and easy quick drive from the airport. Beautiful pool area, great food especially the seafood restaurant by the pool!!!! The beach and VIP area on the beach is a special treat as well. Staff was very attentive all the way around.

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Helpful?
Thank nmdahl
Suffolk
Reviewed yesterday NEWvia mobile

Went here a couple of years back now but would go again tomorrow if I could. From the moment you walk into reception you know your in for a fabulous stay. Desk was a little busy and took a little while but the service is second to none. We got a buggy to our room which then gave you a...

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Helpful?
Thank SuffolkCurls
United Kingdom
Reviewed 2 days ago NEWvia mobile

After a long flight we finally made it to the Moon Palace. We didn't know until we got here what section we would be at. We have been placed in the Sunrise with the rest of our group (we are all here for a wedding). Check in was quick and friendly, and all staff welcoming and happy to see us....

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8Thank brucemiddlemiss
Plymouth, Massachusetts
Reviewed 2 days ago NEW

This was our first time at an all inclusive resort and that being said with nothing to compare it to.. It was AMAZING! First just the size of this place is awesome and there is so much to do there. Our room was the ambassador suite,(highly recommended) Our favorites restaurants were the Brazilian steak house, the Asian infusion restaurant in...

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Helpful?
1Thank Bill K
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Bill K, We feel so honored to know than this was the first time you give yourself the opportunity to enjoy a true indulge experience with us; it is wonderful for us to read your blissful experience and how exquisite was your dining in all our Restaurants specially Arrecifes, your special mentions for the members who went beyond your...

Oxford, United Kingdom
Reviewed 2 days ago NEWvia mobile

We stayed here for 2 weeks and while its a huge hotel there is so much variety. The rooms are great and staff are all amazing. The beach was ok but a lot of sea weed but large pool areas made up for it.

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Helpful?
1Thank Natalie M
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Natalie M, We are so happy to know than the variety of options you found during your stay made you enjoy a superb experience; thank you for honoring us with your visit. It will be our pleasure to have the opportunity to serve you to make you enjoy again a world class experience. With kind regards, Jose Luis Gonzalez...

Hangzhou, Zhejiang, China
Reviewed 2 days ago NEWvia mobile

Love this hotel - came with friends and so much choice on things to do and places to eat at the hotel that you don't need to leave. The staff also great and nothing could be too much trouble. Would love to go here again

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Helpful?
Thank Lisa A
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Lisa A, As well as you mention, we would love to have again the opportunity to make you enjoy the best all inclusive experience that Palace Resorts has for you. Thank you for review so positively your experience, we know that all your wonderful memories about us will inspire you to come back again soon! It will be a...

Warrenton, Virginia
Reviewed 2 days ago NEW

We have stayed at multiple Palace properties over the years and this was our fourth stay at Moon Palace. We are also resort members. We normally stay at Sunrise, but chose Moon Palace Grand for this nine night trip. We were there from April 7-16 and there was still some construction going on, but it did not diminish our enjoyment...

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13Thank MedicBK
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear MedicBK, We found no words to express your dedication and pacient to pen your entire description about your visit to The Grand, it is wonderful to know that you enjoyed an incredible experience that surpassed fully your expectations. Our commitment will always be to provide a world class experience that match with all standard of excellence that valuable guests...

Freehold, New Jersey
Reviewed 2 days ago NEW

My family and I spent our spring break at MOON PALACE Cancun for the second year in a row. I cannot say enough good things about the resort. From the pick up at the airport until the drop off you are treated like royalty. Staff could not be friendlier or more accommodating. Cool towels when you step out of the...

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Helpful?
Thank nickmangelli
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Nickmangelli, It is amazing to know that you and your family pleasantly enjoyed our world-class facilities that Moon Palace Cancun has for you. Our friendly staff will always be delighted to greet your family very soon to make again your stay the best all inclusive experience you ever lived before. We reiterate to your significant orders, Jose Luis Gonzalez...

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Flowrider (5)
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05/07/2017 05/08/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Free Internet
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf course
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $345 - $782 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#19 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 Luxury Hotel in Cancun
#23 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Moon Palace Cancun staff and other travelers.
3,587 questions
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SCOTLAND UK

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Questions? Get answers from Moon Palace Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Waterviews have great views of gardens and water.”
143sandraw, yesterday | Read review
“the sunrise side has more thing for kids to do like the wave rider the Nizuc was nice with the waterslide”
110billk, 2 days ago | Read review
“I persionally like the beach view rooms”
nickmangelli, 2 days ago | Read review
“We stayed in building #88 at The Grand and it was in a great central location”
driggsfamily2017, 2 days ago | Read review
“The Grand Hotel at Moon Palace is mostly brand new. Exceptional hotel”
IowaTraveler53, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$567* /night
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Expedia.com$567
Hotels.com$567
Travelocity$567
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*Disclaimer
Prices are for 1 room, 2 adults
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