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Moon Palace Cancun

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#22 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersPlatinum level
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Moon Palace Cancun
Moon Palace Cancun
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20,305 Reviews from our TripAdvisor Community

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Showing 18,146: English reviews
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Fountain Hills, Arizona
Reviewed yesterday NEW

One of the options at Grand Moon Palace is a romantic dinner. We were a group our six who were celebrating while in Cancun. We arranged for a special dinner. This is a must do for a couple, or even a group. The prix fixe menu is superb and I want to give a special shout of thanks to Chef...

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Helpful?
Thank Al R
Willoughby, Ohio
Reviewed yesterday NEW

I stayed at the Moon Palace from Mar 15th to Mar 20th,2017. This is the second time I stayed. I have been all over Cancun and the Riviera Maya and this place is one of a kind. The service was incredible starting from the check in to the check out. I want to call attention to restaurant, pool, guest services...

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Helpful?
Thank Laura C
voorhees nj
Reviewed yesterday NEW

I n the beginning dealing with the wedding dept from Miami is somewhat difficult, but once you get to the on site wedding coordinators, they are terrific ! Monica did a great job with attention to all the details. Having fireworks was very special . We used Fantasy Travel Berlin NJ (disclosure: relative) and they were terrific right from the...

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Helpful?
Thank caribbeangirl77
Spalding, United Kingdom
Reviewed yesterday NEW

This is our fifth visit in as many years and the resort just gets bigger and better, always being upgraded and refurbished. Was upgraded into their recently refurbished rooms without even asking, overlooking the mini golf course. Travelled with Virgin holidays which I couldn't fault. Quite an expensive holiday but well worth it as all is included. The staff are...

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Helpful?
1Thank HarryOliver67
Moorestown, New Jersey
Reviewed yesterday NEW

This place has so much going for it. Convenient to the Cancun Airport, a beautiful facility, an attached arena, a golf course, great pools and some very good food and drinks for an all-inclusive. The hospitality was top notch and the rooms were very clean. So why not a higher rating? First, whatever fragrance was sprayed in the air, totally...

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Helpful?
3Thank Steven P
Independence, Iowa
Reviewed yesterday NEW

The staff are incredibly kind, polite, and friendly. Rooms are clean and well maintained. The buffets were typical. Ok food, not great, not terrible, but lots of selections. Fragalas Seafood was the best food on campus. We had a bad experience with the Moon Palace vacation planner. They work on commission and had us "upgrage" an outing to the Mayan...

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Thank bren13iowa
Chicago, IL
Reviewed yesterday NEWvia mobile

There's nothing like getting off the airplane and 45 minutes later having lunch at the beach. The Moon Palace service is outstanding, the restaurants are very good, pools are wonderful and the accommodations are comfortable. We keep coming here because it is consistently good. BTW, make sure you have a meal at Grand Caribbean. These guys were superb - Floriano...

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Helpful?
1Thank chicagotravels
Chapel Hill, North Carolina
Reviewed yesterday NEW

Incredible service and luxurious facilities. Needs and expectations of our party were not only met but exceeded. Specifically, Edith Gonzalez in the Public Relations department was an immense help to my group the whole week we were there and arranged for us a Catamaran for 70 people including transportation to the site. If you are looking to plan an activity...

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Helpful?
Thank kathrynwright1
Las Vegas
Reviewed yesterday NEW

Overall the place and service was exceptional. Completely enjoyed it. The scenery was well worth the delays in flight. I would visit there again. My only recommendation would be to upgrade the food menu.

Review collected in partnership with this hotel
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Helpful?
Thank keitho604
Whittier, California
Reviewed 2 days ago NEW

Wow!!!! What an amazing vacation we had!!! The staff, the service, the pool, everything at the Moon Palace was Exceptional. Can't wait to go back. My entire family came back so happy and cannot stop taking about it.

Review collected in partnership with this hotel
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Helpful?
1Thank cjzarate721
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Cjzarate721, We at Moon Palace Cancun are devoted to offer you an impeccable and memorable hospitality experience. Looking forward to welcoming you back, receive our warm appreciation for your positive feedback! Sincerely, Jose Luis Gonzalez Manager Moon Palace Cancun

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf course
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $357 - $797 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Moon Palace Cancun staff and other travelers.
3,381 questions
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SCOTLAND UK

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Questions? Get answers from Moon Palace Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“take the upgrade and get an oceanview or ocean front...worth it.”
 of 5 bubbles R9529FPlaurac, yesterday | Read review
“ocean view rooms are slightly higher than the standard resort view and worth it. alot of the resort rooms are on the first floor”
 of 5 bubbles caribbeangirl77, yesterday | Read review
“All rooms are of high quality and have good views”
 of 5 bubbles HarryOliver67, yesterday | Read review
“The rooms are slated to gain greater views of the water, however if you are far back, the second story is a must.”
 of 5 bubbles StevenP964, yesterday | Read review
“Even bottom floor rooms have good views of the property”
 of 5 bubbles kathrynwright1, yesterday | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question