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Moon Palace Cancun

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Traveler (17946)
Pool & Beach (3544)
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Ratings and reviews
#20 of 180 Hotels in Cancun
Travelers' Choice2018 Winner
Ratings
Location
Cleanliness
Service
Value
Travelers talk about
“sunrise section”(1,114 reviews)
“nizuc section”(706 reviews)
“flow rider”(548 reviews)
View all reviews
What's included
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
4 Star Hotel
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US...
Offers from Moon Palace Cancun
Offers & Announcements: Package Deal
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Location and contact
Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Hotel website
4 miles to Cancun Airport
10 restaurants are within a 1 mile radius
View nearby attractions and restaurants
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Rooms
Jul 29Jul 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (25,368)
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14,831
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795
732
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1 - 5 of 22,498 reviews
A TripAdvisor Member
1
Reviewed today via mobile

Wow staff all over hotel can’t do enough for you. Rafael and Alfonso at the pool bars are amazing what you want they get for you . Loads of restaurants to choose from for breakfast and dinner and we didn’t have 1 bad meal in...More

Thank A TripAdvisor Member
Hotel's Favorite
Reviewed November 20, 2017

We just returned from an incredible week at the Moon Palace. We've stayed at Beach Palace and Sun Palace a number of times before, and have always loved the level of service and the quality of the accomodations, so we were a bit apprehensive of...More

Review collected in partnership with this hotel
77  Thank gerald422
Response from GM_TheGrandAtMP, Gerente at Moon Palace CancunResponded November 21, 2017

Dear gerald422, Thank you for your preference in Palace Resorts. We appreciate that you have shared your comments with us. Please note that it is a pleasure for us to assist you with excellence and attentiveness every time you provide us the honor of welcoming...More

Reviewed today via mobile

My stay at the hotel was excellent very nice resort Food was exceptional and there was a big variety The chef at Gondola restaurant and very accommodating he even offered me to make Greek Style grilled Octopus:) In the Gondola restaurant I spoke to one...More

Thank GreekScorpion
Reviewed today

We can’t fault our stay at the Moon Palace Nizuc resort. The resort is beautiful and well laid out and the staff are unfailingly friendly and hard working and take an obvious pride in their work. Although busy the resort never felt overcrowded, the quality...More

Review collected in partnership with this hotel
Thank gillnaismith
Reviewed yesterday via mobile

Erik was excellent and personable. He accommodated us and made sure that we were comfortable. He was very friendly and spoke to us with a genuine curiosity to get to know us. When we had to leave her asked if we needed a car pick...More

Thank Marie W
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About
Awards & Recognition
Travelers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Free Parking
Beachfront
Free Internet
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Business Center with Internet Access
Free Parking
Laundry Service
Children Activities (Kid / Family Friendly)
Wheelchair access
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Tennis Court
Spa
Hot Tub
Golf course
Bar/Lounge
Outdoor pool
Details
Price range
$311 - $739 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#11 Family Hotel in Cancun
#19 Spa Hotel in Cancun
#19 Luxury Hotel in Cancun
#19 Top resorts Hotel in Cancun
#20 On the Beach Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
$311 - $739 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#11 Family Hotel in Cancun
#19 Spa Hotel in Cancun
#19 Luxury Hotel in Cancun
#19 Top resorts Hotel in Cancun
#20 On the Beach Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (17946)
Pool & Beach (3544)
Room & Suite (2675)
Dining (1722)
Family and Play Areas (388)
Amenities (224)
Business Center & Event Rooms (157)
Questions & Answers
Ask a question
Craig D
July 18, 2018|
Answer
Response from GM_MoonPalace_Cun | Property representative |
Dear Craig D, We sincerely regret to read about this issue and we would like to provide immediate follow-up. Please be sure that I have forwarded the information to our team, as well as with the Public Relations team who... More
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Craig D
July 18, 2018|
Answer
Response from GM_MoonPalace_Cun | Property representative |
Dear Craig D, We sincerely regret to read about this issue and we would like to provide immediate follow-up. Please be sure that I have forwarded the information to our team, as well as with the Public Relations team who... More
0
Votes
Google Translation
Room Tips
"mango was a great building to stay in"
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"Fine service"
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"I got the family a deal with two doubles. It's plenty of room and the kids love the jacuzzi bathtub in..."
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"Amazing rooms, no need to pay for upgraded view every view is amazing"
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