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Moon Palace Cancun

Travelers' Choice award winner
#22 of 180 Hotels in Cancun
GreenLeadersPlatinum level
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Moon Palace Cancun
Moon Palace Cancun
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18,658 Reviews from our TripAdvisor Community

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Showing 16,706: English reviews
Draper, Utah
1 review
3 of 5 stars Reviewed yesterday NEW

I was so excited to spend time at a 4 star resort on a business trip last weekend. The room, resort and food was average at best. The rain water shower was awesome. I had requested a king and ended up with 2 doubles. Yes, doubles. The air conditioning fan was super loud in my room. TV was nice but... More 

Review collected in partnership with this hotel

Helpful?
Thank markjQ6361JX
Kingston-upon-Hull, United Kingdom
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Fantastic hotel. Had a great time. So thankful the hotel and facilities where so great due to the lack of sun and outside entertainment. Unfortunately we where there in 2013 and received the tail end of the hurricane. But the drinks, food, restaurants, service, health spa, nightclub, hair salon, nail salon, and outdoor pool when we where able to sit... More 

Helpful?
Thank vickx2014
Keighley, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

We recently stayed at moon palace from 31 Aug - 14 Sep. All nine of our family party were placed in the Nizuc part of the hotel, we had a garden/sea view room. King size bed with jacuzzi in the room. The rooms were cleaned daily and were always immaculate. A lady would come round and asked if we needed... More 

Helpful?
Thank SamMitchell7395
Clifton, New Jersey, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Our friends have been members of Palace Resorts for over a dozen years and have achieved Diamond Status. We had the pleasure of accompanying them to Moon Palace again, after a two year hiatus and were treated to an outstanding experience. Better than the last time. From the moment we arrived at the airport, we were spoiled. First, there was... More 

Helpful?
Thank Frank S
Hucknall, Notts
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at Moon Palace Nizuc for one week in September 2016 previously visiting in May 2003 Again we had a fabulous time and wish we had stayed longer than 1 week. Our room was in a perfect position with a sea/pool view and the room was a good size with Jacuzzi, a nice touch. However the room was smaller... More 

Helpful?
Thank davec1961
Aberdeenshire, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

Wow ! what an amazing place, look forward to going back to see the extension to the Grand all finished. When 1st arrived I was unimpressed with the reception area thinking is this it ! but seeing the other 2 Lobby's in other hotels on complex was told the Grand one was only temporary as huge magnificent one getting built.... More 

Review collected in partnership with this hotel

Helpful?
Thank 814trevort
Belfast , Ireland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

We recently stayed here... brilliant choice.... its was execllent on arrival our room had views of the gardens they were speculuaar Everything was ver well organised from start to finish....We will be back next year its was fabulous...

Helpful?
Thank smiler1959
Bristol, England, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

After a year of stresses and family illness we booked to go away for a week and chose the Moon Palace. It was my children's first experience in a five star and they were in awe to say the least. I cannot find fault with any of the employees that work here. They have a constant smile and they work... More 

Helpful?
Thank NewlyWed63
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

My fiance and I returned to Moon Palace for the 2nd yr running. Although the resort was a little quieter than normal this did not effect our enjoyment one bit. We stayed in the Sun Rise section of the hotel. The service at times was a little poor in a couple of the restaurants, however it was made up by... More 

Helpful?
1 Thank Jamie B
Rochdale, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We had a lovely time at the nizuc section of the moon palace when we stayed there in September. Everything was very organised from start to finish. Nothing was too much trouble for any of their amazing workers; the staff are a credit to the company. The room was clean and tidy all the time, so too are all the... More 

Review collected in partnership with this hotel

Helpful?
1 Thank jackie w
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf course
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $306 - $690 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 Luxury Hotel in Cancun
#22 On the Beach Hotel in Cancun
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