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About
#58 of 274 hotels in Cancun
Location
4.3
Cleanliness
4.6
Service
4.6
Value
4.3
Travelers' Choice
GreenLeaders Platinum level
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Diving
Game room
Golf course
Mini golf
Tennis court
Water sport equipment rentals
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, Spanish
Location
39Car recommended
Grade: 39 out of 100
12Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
Contact
Chetumal Km 340, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
37638Reviews7961Q+A100Room tips
Reviews
Traveler rating
- 27,313
- 5,749
- 2,227
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- 1,252
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Popular mentions
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Most Recent
Many thanks to Eduardo and his team at Corporales Restaurant for a very memorable evening. They went above and beyond to give my family an amazing Mexican dining experience. Food and service were top notch. Plus we enjoyed the tableside music of the mariachi duet. Eduardo and Alejandra are true service professionals that should be recognized for their amazing dedication. We will return again because of them!!!
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palace Resorts Management Palace Resorts Management, Propietario at Moon Palace Cancun
Responded today
Dear Adventure. I would like to thank you for taking the time to share your kind review with the TripAdvisor community. It is always a pleasure to know you had such a warm welcome since the moment you arrived. Allow me to greatly thank you for choosing us to spend your recent holidays. I am also very proud to read our team provided you with the excellent service and attention you deserve. I will share your kind comment with Eduardo and Alejandro. I am sure They will be more than happy to read your amazing review. Thank you for your lovely review, please know that we will be happy to welcome you on your next vacation. Best regards, Edgar Alan E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
We have been going to Cancun / Moon Palace for vacation since 1995. and for the past 20 + years we have chosen the MOON PALACE SUNRISE. This resort is just perfect in all aspects and WILL NOT disappoint. MOON PALACE SUNRISE is an All Inclusive Resort and is part of a larger Resort Complex called Moon Palace Cancun, which also includes Moon Palace Nizuc, Moon Palace Grand, and the Moon Palace Golf/Spa Complex and its all located a very short ride (about 15 minutes) from the Cancun International Airport. The hotel accommodations (whether you choose presidential Suite or Regular Room) are very luxurious, stylish, roomy and comfortable. Every room has great views of either the beach, or the pools, or the inner garden areas. Every room also has a large jacuzzi, and a fully stocked fridge (water, soft drinks, and beer), and there is also an alcohol dispenser cabinet which usually has 3 types of alcoholic drinks. There are several restaurants at each resort (Japanese, Indian, Spanish, Italian & ..), the food is very tasty and there is always something for every taste. The management (like Ms. Ana Martha Mejia who is very kind and welcoming, and will treat you like a family).The nightly entertainment is just great, with a variety of nightly shows for all week. There is also daytime entertainment in the pool area. There is also a full scale Spa in every resort as well as a very luxurious Spa at the Golf course area. There is a shuttle service several times a day between all the resorts, so the guests can enjoy the facilities in other resorts, if they wish. I could go on and on about how great these resorts and the staff are, but I believe everyone should see and experience it all on their own. I WOULD LIKE TO THANK THE FOLLOWING INDIVIDUALS FOR MAKING OUR VACATION VERY COMFORTABLE AND ENJOYABLE. The young lady that was working at the Elite check-in desk on 09/09/2022 late afternoon. Gondola Restaurant: Food choices were great, with a very clean environment. Every one was great. The Manager; Ana Martha Mejia is very kind, welcoming, professional and runs a very orderly and friendly restaurant. The Hostesses; Alma, Yozune, and Enery. The Servers; Antonio Chi, Edy Moreno, Eduardo Currillo, Irvin Ek. Bugambilias Restaurant: Food choices were great, with a very clean environment. Every one was great. The Hostesses; Ana Ortiz, Alma Ariet, Yozune Flores, Osmara, and Omar. The Servers; Alfredo, Ruby, Juventino, Adrian, and Ingrid. The Lobby Bar: The atmosphere was very nice and comfortable. Choice of certain alcoholic drinks (Top Shelf) was limited. The Live Music had variety and tasteful. The Servers; Maria Cano, and Frida Galicia were very kind, welcoming and attentive. The Spa: The ladies who gave us massage, Gaby and Vigueras were very professional and kind. The Bellboy staff: Everyone was kind and welcoming, specially; Ricardo Sierra Antonio. The Maid Service (Room # 3117): Everyone of the ladies who attended to our room and kept it very clean and organized was very kind, professional, and attentive. THANK YOU! (Sorry that I did not ask for their names). THANK YOU, Everyone who made our stay very pleasant and comfortable, AS ALWAYS. THANK YOU.…
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
6 Helpful votes
Helpful
Response from Palace Resorts Management Palace Resorts Management, Propietario at Moon Palace Cancun
Responded Sep 21, 2022
Dear David. Thank you for taking the time to share with our TripAdvisor community your recent experience at Moon Palace Sunrise. It is always a pleasure to know you had such a warm welcoming since the moment you arrived. Allow to greatly thank you for choosing us to spend your recent holidays, it fulfills me to know that we exceeded your expectations by offering great food and harmonious facilities. I appreciate your thoughtfulness in mentioning all our amazing staff who went above and beyond during your stay. I will be sure to share your kind compliments with them as I am sure they will be happy to know how much their work and effort is appreciated. Thank you for your lovely review, please know that we will be happy to welcome you on your next vacation to take you over the moon again. Best regards, Edgar Alan E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Moon Palace Sunrise Spa did not disappoint. The staff were all so friendly and the service was top notch. Next time I will be sure to book twice, once the beginning of the week and once before I leave.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palace Resorts Management Palace Resorts Management, Propietario at Moon Palace Cancun
Responded today
Dear Venture. Receive my warmest greetings from Moon Palace. I would like to thank you for taking the time to share your kind review with the TripAdvisor community. It is always a pleasure to know you had such a warm welcome from the moment you arrived. Allow me to greatly thank you for choosing us to spend your recent holidays, it fulfills me to know that we exceeded your expectations by offering the best services you need. I am also very proud to read our team provided you with the excellent service and attention you deserve. It is a pleasure to know that you enjoyed our fantastic food and facilities. Best regards, Edgar Alan E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful place with clean modern rooms. Always something to do here. It has a large pool area, long beach and excellent food and service. I loved it here. Good to do a lot of walking as well. Very organized and well run place.
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The price has gone up but certain times it drops so check the June prices and you can get better...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palace Resorts Management Palace Resorts Management, Propietario at Moon Palace Cancun
Responded today
Dear Fleur. Receive my warmest greetings from Moon Palace. I would like to thank you for taking the time to share your kind review with the TripAdvisor community. It is always a pleasure to know you had such a warm welcome from the moment you arrived. Allow me to greatly thank you for choosing us to spend your recent holidays, it fulfills me to know that we exceeded your expectations by offering the best services you need. I am also very proud to read our team provided you with the excellent service and attention you deserve. It is a pleasure to know that you enjoyed our fantastic food and facilities. Best regards, Edgar Alan E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
So sorry to all the staff that this review is so late - This place is just incredible, the rooms are super, the housekeeping is amazing and you get someone in your room 3 times a day every day! The facilities are impeccable and you will not be bored here, trips are accessible and easy to get to if you wish to partake - we chose to stay on the resort for the full two weeks to get a good rest. At the pool or beach you will never need to move off your lounger to get drinks as there is always someone about ready with a smile to take your order. Special thanks to Myoli for looking after us every day when we went for breakfast and lunch, she took great care of us, Nicte Ha - who works with Myoli was amazing every day always had time for a chat during service. Armondo and Orlando - were excellent and efficient Susi - from the gym was a big hit with my husband! She looked after him while he trained every day, providing everything from bottled water to fresh towels during his training. Emilo and Fernando were great too. The staff really do make this place very special! We look forward to coming back and have just booked a visit for August 2023 :) …
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palace Resorts Management Palace Resorts Management, Propietario at Moon Palace Cancun
Responded yesterday
Dear Voyage. I would like to thank you for taking the time to share your kind review with the TripAdvisor community. It is always a pleasure to know you had such a warm welcome since the moment you arrived. Allow me to greatly thank you for choosing us to spend your recent holidays. I am also very proud to read our team provided you with the excellent service and attention you deserve. I will share your kind comment with our staff. I am sure they will be more than happy to read your amazing review. Thank you for your lovely review, please know that we will be happy to welcome you on your next vacation. Best regards, Edgar Alan E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at sunrise and will not be going back: below are pros and cons Pros: spa services and staff Kids clubs Cons: Dinner reservations slow and dinner 1 hr late Lack or guacamole, chicken breast, fish or meat ar grill stations; absolutely no flexibility unless you had an allergy -no changes to menu Wait staffed Seemed overwhelmed and tired: forgetting drinks and sharing kitchen was understaffed therefore to expect delays Photographer rushed and un balanced photos from family- there response was to book again and buy more pictures; essentially too bad why this is what you get
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Date of stay: March 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palace Resorts Management Palace Resorts Management, Propietario at Moon Palace Cancun
Responded yesterday
Dear Catalina. First and foremost, you may rest assured that this information has been provided to the departments involved, and proper measures will be taken To Palace Resorts, our guest´s satisfaction is our utmost priority and we strive to be the best in all aspects. You may rest assured that we take all of our valued guest´s comments with utmost importance and based on such. Its have been shared as well with key Staff in our organization, most importantly including our Management Team. We want to thank you for sharing your kind feedback. We appreciate any constructive criticism that could help us serve you better next time as well we will check each aspect of your points to make sure next time if you consider giving us another opportunity to correct every aspect. Once again, we appreciate the time you took to let us know your perception. Best regards. Edgar Alan E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We did the couples romantic dinner at the beach club and had a wonderful time. Our waiter Jose Alexis was amazing and was very personable the entire meal. Head waiter Dario Mayavia runs a great restaurant and meal experience.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palace Resorts Management Palace Resorts Management, Propietario at Moon Palace Cancun
Responded yesterday
Dear Drew. I would like to thank you for taking the time to share your kind review with the TripAdvisor community. It is always a pleasure to know you had such a warm welcome since the moment you arrived. Allow me to greatly thank you for choosing us to spend your recent holidays. I am also very proud to read our team provided you with the excellent service and attention you deserve. I will share your kind comment with Jose Alexis. I am sure he will be more than happy to read your amazing review. Thank you for your lovely review, please know that we will be happy to welcome you on your next vacation. Best regards, Edgar Alan E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Enjoyed a long afternoon by the pool with the salsa show. Ernesto the Dancing chef made our after noon making our little ones dance and giggle. Staff is very friendly. They will greet you with a drink and a flower once you walk in
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palace Resorts Management Palace Resorts Management, Propietario at Moon Palace Cancun
Responded yesterday
Dear Evelyn. Receive my warmest greetings from Moon Palace. I would like to thank you for taking the time to share your kind review with the TripAdvisor community. It is always a pleasure to know you had such a warm welcome from the moment you arrived. Allow me to greatly thank you for choosing us to spend your recent holidays, it fulfills me to know that we exceeded your expectations by offering the best services you need. I am also very proud to read our team provided you with the excellent service and attention you deserve. It is a pleasure to know that you enjoyed our fantastic food and facilities. Best regards, Edgar Alan E-Concierge
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
As part of our Valentine’s Celebration we visit Moon Palace Cancun. During the 2 weeks, we celebrate Valentine’s Day and Super Bowl. Moon Palace always does a fabulous event for both. Most mornings we ate breakfast in Manglar. Orlando Itza,Fernando Mondragón,Rogelio Perec, Rode Cruz and Jesus Cano always take special care of us. Carolina Yam is a ray of sunshine greeting us each morning. Rafael Rodriquez and Jorge Bass keep us well served by the pool. Ricardo Alvarez’s friendly professional personality starts our golf game off on a pleasant note. Visiting Moon Palace is not only a luxurious pampered experience, it’s like a reunion with all our friends.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palace Resorts Management Palace Resorts Management, Propietario at Moon Palace Cancun
Responded yesterday
Dear Madgek. I would like to thank you for taking the time to share your kind review with the TripAdvisor community. It is always a pleasure to know you had such a warm welcome since the moment you arrived. Allow me to greatly thank you for choosing us to spend your recent holidays. I am also very proud to read our team provided you with the excellent service and attention you deserve. I will share your kind comment with our staff. I am sure they will be more than happy to read your amazing review. Thank you for your lovely review, please know that we will be happy to welcome you on your next vacation. Best regards, Edgar Alan E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Me and my girlfriend were very disappointed with the customer service and communication we received during our stay at Moon Palace. We had planned an excursion to go to Isla Mujeres on catamarans through the hotel's mobile app and we were not communicated with and never got to go on the excursion despite reaching out for clarification multiple times. We ended up spending our own money to go see the island via ferry and at the end of our stay we were still charged for the excursion and received little to no help to try and resolve this issue despite never being picked up or having our questions clarified. We would have enjoyed the excursion I'm sure and would have liked to go, but as a result of not being communicated with it never happened. Since leaving I've reached out multiple times to try and resolve this and cannot say that Moon Palace has been helpful in that way either, and they have not responded to my most recent communications. Do they not want to solve this amicably? It put a negative spin on what would have been a nice vacation because the hotel wasn't willing to make their mistake right and ended up ruining it for us. I didn't appreciate how dismissive they were, or the way this situation was handled by anyone affiliated with Moon Palace. I really wanted a reason to come back, but they didn't help me ever want to return, and that's just no way to do business. Hope this helps everyone.…
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Date of stay: March 2023Trip type: Traveled as a couple
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
$446 - $597 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moon palace hotel, moon palace cancun mexico, cancun moon palace resort, moon palace golf & spa resort, moon palace mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
2036
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Claim Your ListingMOON PALACE CANCUN - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Mexico)
Frequently Asked Questions about Moon Palace Cancun
Which popular attractions are close to Moon Palace Cancun?
Nearby attractions include The library (0.7 miles).
What are some of the property amenities at Moon Palace Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Moon Palace Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Moon Palace Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Moon Palace Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Arrecifes - Nizuc Brazilian Restaurant/Moon Palace.
Are there opportunities to exercise at Moon Palace Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Moon Palace Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Moon Palace Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Moon Palace Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Moon Palace Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (6.8 miles) and Scorpion’s Temple (9.6 miles).