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Park Royal Cancun

#50 of 180 Hotels in Cancun
Certificate of Excellence
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Park Royal Cancun
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3,351 Reviews from our TripAdvisor Community

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Showing 1,401: English reviews
Dallas, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

Services are amazing here. Mr Afonso is an outstanding manager at the restaurants who are very attentive to customers. All staffs at this resort are always kind and very polite Mr Fulgencio is a caring and friendly waiter. He made sure we are well taken care of.

Helpful?
Thank thapham
Akron, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I thoroughly enjoyed my stay here. The staff ensured that there was always a drink in one hand & a plate in the other (food was middle of the road, which was great for me because I didn't want to get sick eating spices I wasn't accustomed to). It was a festive & fun atmosphere (partially because the other guests... More 

Helpful?
1 Thank kcmichele24
Riverside, California
2 reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

The price is good, location is great, service is exceptional. The people here are very nice. Our favs were entertainment staff Raul, bartender Martin, waiter at Italian restaurant Pedro. The food is okay but def not traditional. Only "suggestion" was that there be more activities or maybe more entertainment (shows ect). You have to try the Italian restaurant! All in... More 

Helpful?
Thank marthamonica
monica c, Gerente at Park Royal Cancun, responded to this review

Thanks for taking the time to share with us your recent experience at Park Royal. its great to know your overall experience was good and you enjoyed the service from our staff. We appreciate your feedback regarding the shows, we have sent your comments to the departments involved so they can wotk in ways to improve our facilities and services. More 

Ft. Worth, Texas
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The best thing about this resort is definitely the staff. Very attentive and enthusiastic, ready to ensure you have a great stay. They deserve the highest rating possible. However since this is a time share type place, the pressure is on, and expect to waste hours of your vacation attending seminars, sales pitches, or getting driven to an odd jewelry... More 

Helpful?
Thank seeitandbelieveit
Massachusetts
1 review
4 of 5 stars Reviewed 6 days ago NEW

I am three days back into my normal, seriously uptight life. But what I can tell you is that Park Royal Cancun is now a dream deferred… UNTIL NEXT TIME. My family and I stayed at the Park Royal Cancun for eight days and seven nights and I had an amazing time! The activities staff, bartenders, housekeepers and wait staff... More 

Helpful?
Thank Jahanah M
monica c, Gerente at Park Royal Cancun, responded to this review

Thank you so much for writing such a amazing review! = ) We love reading how much you enjoyed your stay with us! We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation.... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

Had such a great time on my vacation. The food was good, lots of fun activities to do, and the staff was great....especially Eli......he interacts with the customers really well and knows how get the customers to be involved with the activities.

Helpful?
Thank Lori K
monica c, Gerente at Park Royal Cancun, responded to this review

Thanks you for taking the time to share your recent experience at Park Royal Cancun. We are happy to know you had a great time and enjoyed the food and you received excellent service from our staff. We will be looking forward to your next stay with more family and friends! More 

Germantown, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This place is wonderful. It is economical and not too big. There is enough swimming, and the buffet is nice. The employee service is superb. We especially appreciated Olivia and Fulgencio at the buffet, the cook Gabriel, the hostesses Fernanda, Isabel, Garmy and Carolina, the busboy Daniel, the Duna Bar tender Mario, the lobby bartender Jaime,and front desk personnel Dafna... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Rebeccar22420877
monica c, Gerente at Park Royal Cancun, responded to this review

Thanks for taking the time to share with us your recent experience at Park Royal Cancun. Its great to see so many names of our staff. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have... More 

Philadelphia, Pennsylvania
1 review
4 of 5 stars Reviewed 1 week ago

Likes: spotlessly clean, all staff are friendly and eager to please, food and drink was very good, walking distance to outdoor mall, property is small enough to find one another, great beach with attentive lifeguard. Dislikes: beds are hard (every time there about 6 times) and no cushioning on lounge chairs. We took bus to Chedraui store in town and... More 

Review collected in partnership with this hotel

Helpful?
Thank mikey709
Cardiff, United Kingdom
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Came her for a 2 week holiday with RCI, found the place very clean well staffed all very friendly, pools well looked after and maintained. activities club very active, can do with changing up abit to provide some more alternatives, offer board games maybe. bring trousers & closed shoes so you can dine in the Italian Restaurant (of which I... More 

Helpful?
Thank Al-Murray2612
2 reviews
5 of 5 stars Reviewed 1 week ago

The food is amazing, The service is great it was my second time there and we loved it, I will go back again its my favorite resort.The El oriental was our favorite the food was terrific ,Everything about it was great

Helpful?
Thank Debi N
monica c, Gerente at Park Royal Cancun, responded to this review

Thank you for your comments Debi = ). Hope to have you again soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Banquet Room
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you'll find it here ... more   less 

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $194 - $422 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun
Hotel Style:
#38 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
#49 Romantic Hotel in Cancun
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