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Park Royal Cancun

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#60 of 181 Hotels in Cancun
Certificate of Excellence
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Park Royal Cancun
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3,928 Reviews from our TripAdvisor Community

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Showing 1,635: English reviews
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Reviewed yesterday NEW

During a 4 day stay: Because of an error in their system got locked out my room for a couple hours (at night), front desk hang up the phone on me (twice), tried to charge me for lost key cards (which I didn't receive), did not clean my room twice (in 4 days!), end a long etc. Very friendly staff...

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Helpful?
2Thank Torres C
Casper, Wyoming
Reviewed 2 days ago NEW

Horrible, absolutely horrible. When we first got there we went to the front desk to check in. The employee told us to have a seat and a drink while we waited. We waited for about an hour and a half before I finally went back up to the front desk to check to see what was going on. The manager...

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4Thank hjfbs11
Reviewed 3 days ago NEW

First time at this hotel, very clean with spacious rooms. Food was good, would gave preferred foods from the region to experience Cancun cuisine. The hotel is medium size, perfect for our needs. I particularly enjoy not having small children running around screaming loved it. At our arrival we were greeted with great smiles and courtesy except for the woman...

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1Thank Michelle C
West Lafayette, Indiana
Reviewed 4 days ago NEW

Just got back from 6 days at this resort. We were a large group of college students and enjoyed our stay very much. This resort fit all of our budgets well with left us with some extra spending money to do more around Cancun. We highly enjoyed the nicer restaurant and the cleanliness of everything(beach, pool, rooms, etc.). Like some...

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Thank mgerada
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Boston, Massachusetts
Reviewed 4 days ago NEW

The hotel was great, but it was the incredible staff that made this a vacation to remember! Felipe in the La Veranda buffet was so attentive and personable - your drink wouldn't even be half empty and he would be bringing you a fresh one, or some ice to add to the drink you already have to keep it cold....

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Thank madisoncarney
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Hamilton, Canada
Reviewed 4 days ago NEW

Our vacation to the Park Royal was our second week in Cancun. We checked in and our room was promised when the front desk said - 3:00pm. Stepping out on the beach we were greeted to the most beautiful colors that blue water can be. Better than our previous week were the water was a dirty brown and loads of...

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Thank Bobby0407455692
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Wasaga Beach, Ontario
Reviewed 5 days ago NEW

A nice small resort for the family, set right on the beautiful beach of the Carribean. The food at the buffet restaurant was good - we were not able to get into the Italian a la carte restaurant. Fun events run by friendly staff all day long for everyone. Because of this, the pool is always quite noisy - fun,...

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Thank geekyp74
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Reviewed 6 days ago NEWvia mobile

I was there from 3/11/17 to 3/15/17. I arrived around 2:30 pm and Itzel, at the Lobby was very kind and told us that by 3pm the room would be ready, we went back another 2 occasions and the room was not ready until 4 pm. Then on the very same day the toilet had a malfunction and we found...

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Thank Erick H
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Mount Forest, Ontario
Reviewed 6 days ago NEW

My husband & I travelled with our son, his wife and our two granddaughters to Park Royal Cancun. The resort was everything we had hoped it would be. Extremely clean, inside as well as outside. Staff maintaining the grounds all the time. The staff in the dining room were amazing, particularly Felix and his crew, Danny was one of them,...

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Helpful?
Thank Lynn B
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Reviewed 1 week ago via mobile

Unfortunately, we will never come here again. The service is nice but the resort lacks amenities and looks nothing like the pictures. When you book through travel agency there is no information or detail with regards to one of the only two restaurants requiring long pants. We have been coming to Cancun for 12 years and stayed in many resorts,...

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3Thank Heather P
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you'll find it here ... more   less 

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $166 - $411 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun
Hotel Style:
#45 Top resorts Hotel in Cancun
#49 Romantic Hotel in Cancun
#50 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Park Royal Cancun staff and other travelers.
153 questions
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Questions? Get answers from Park Royal Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Request a room in the 6th floor”
 of 5 bubbles Q6500GEmichellec, 3 days ago | Read review
“Higher the floor the better”
 of 5 bubbles Bobby0407455692, 4 days ago | Read review
“Great view of the ocean”
 of 5 bubbles lynnb807, 6 days ago | Read review
“This hotel has transportation to and from airport”
 of 5 bubbles ANTHONYB209, 1 week ago | Read review
“Rooms at the end of the building have large balconies”
 of 5 bubbles clongMemphis, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question