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    Park Royal Cancun

    Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
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    10/8/2017 10/9/2017
     12 people are viewing this hotel
    $203
    $171
    SAVE $32
    $203
    $186
    Traveler (2747)
    Pool & Beach (684)
    Room & Suite (425)
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    Overview
    • Excellent41%
    • Very good35%
    • Average14%
    • Poor5%
    • Terrible5%
    Travelers talk about
    Free Internet
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Meeting Rooms
    Dry Cleaning
    Kids Club
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Rooms
    Oct 8Oct 9
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (4,454)
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    1 - 5 of 1,796 reviews

    Reviewed yesterday

    Enjoyed every moment. The staff was excellent especially in the dining areas and bar. Our favorite Server was Gabrial in the Main dining area. He made us feel very special. Did not like the pressure you are put under when you first arrive though. If...More

    Review collected in partnership with this hotel
    Thank matthewj0ew
    Reviewed 3 days ago via mobile

    Park Royal Cancun was awesome yet again! We're already planning our next trip. Their hospitality is the best around! Special shout out to the activities staff, Benny, Denise, Angel, Luis and Arturo for making every night a party, and also to the bar tenders, Jorge,...More

    Thank Jturnpk
    Response from Monica C, Gerente at Park Royal CancunResponded 2 days ago

    Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work...More

    Reviewed 4 days ago via mobile

    Great views and great location. Service is good and very family oriented. The rooms are big but older. We still were very comfortable even with a family of five. Bring slippers because the floors are cold in the room. Beware the timeshare salespersons. Cancun is...More

    Thank Jay M
    Response from Monica C, Gerente at Park Royal CancunResponded 2 days ago

    Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with...More

    Reviewed 6 days ago

    We have paid and reserved a presidential suite and the first day they gave us the ambassadeurs suite because they didn't have any presidential suites available. The people from the front desk didn't have an answer for why they didn't respect the reservation and they...More

    Review collected in partnership with this hotel
    Thank marcela d
    Reviewed 1 week ago

    The hotel staff was exceptional.....the Pam Royal staff was rude, and very poor customer service. Each time I approached the Park Royal desk, I was met with a blank stare, no smile, no greeting. I felt like they were being "put out" for having to...More

    Review collected in partnership with this hotel
    Thank Richard Joseph E
    Response from Monica C, Gerente at Park Royal CancunResponded 6 days ago

    Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Beachfront
    • Free Internet
    • Spa
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Spa
    • Outdoor pool
    Details
    • Price range
    • $153 - $377 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #45 Top resorts Hotel in Cancun
    • #48 Romantic Hotel in Cancun
    • #50 On the Beach Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 289
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Hotels.com, TripOnline SA, HotelsforEveryone, Hotwire, Travelocity, Cancelon, getaroom.com and HotelQuickly so you can book your Park Royal Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Park Royal Cancun Hotel Cancun ,
    • Park Royal Resort Cancun ,
    • Park Royal Piramides Cancun
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    Traveler (2747)
    Pool & Beach (684)
    Room & Suite (425)
    Dining (192)
    Hotel & Grounds (1541)
    Family and Play Areas (38)
    Bathroom (24)
    Business Center & Event Rooms (24)
    Nearby
    Sponsored by:
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    1.13 miles away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    NessaGisele
    September 14, 2017|
    AnswerShow all 2 answers
    Response from alnbt | Reviewed this property |
    Sorry for the delay in responding. There were a wide variety of labelled alcohol drinks. whiskey, gin vodka rum, barcardi, tequila etc. They also will make up cocktails at your request, You can also dictate the strength of... More
    1
    Vote
    lenypia
    August 5, 2017|
    AnswerShow all 3 answers
    Response from Ana Claudia S | Reviewed this property |
    Sorry I only saw it now. When I went in July I felt the water was a bit rough, I would not recommend for elderly.
    0
    Votes
    brennanj6
    June 23, 2017|
    AnswerShow all 3 answers
    Response from bluemax635 | Reviewed this property |
    The email address is mcontreras@park-royalhotels This address is of our friend the General manager. Ask her any questions you have but be prepared to get an answer not within minutes. Love you Irish!!
    0
    Votes
    Room Tips
    "Left it in the room."
    Read review
    "My patio slide lock was broken, and maintenance had to fix it. After it was "fixed", to door..."
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    "If there is a client who can't sleep due to your hammering all night, please just change us into another..."
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    "Make sure that you get extra keys"
    Read review
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