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Park Royal Cancun

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#50 of 181 Hotels in Cancun
Certificate of Excellence
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Park Royal Cancun
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3,404 Reviews from our TripAdvisor Community

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Showing 1,419: English reviews
Chelmsford, United Kingdom
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed yesterday NEW

Centrally located hotel with good facilities. Beach is gorgeous. Staff very, very friendly. Rooms are basic, be careful what you book Ambassador rooms have no outside balcony. Presidential rooms do, but to move its $280 for a week!!! Sleeping arrangements and bathrooms weird. 2 double beds in bedroom and one in lounge, only one bathroom so whoever sleeps in lounge... More 

Helpful?
Thank 92sarah7
Teapa, Mexico
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

the hotel is very clean, the persons vere very friendly, the food was excelente, my family and me, stayed an excellent vacation, kids area is new ande the children had a time very fun, the hotel is remodeling but the stay even thoug is greatest

Review collected in partnership with this hotel

Helpful?
Thank ltjmn1978
monica c, Gerente at Park Royal Cancun, responded to this review

Thanks for taking the time to share with us your recent experience at Park Royal Cancun. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation. We will certainly congratulate them for their... More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed 4 days ago NEW

I was with a friend on this trip. Construction was going on so sometimes it got noisy in our room. The food was ok nothing special, it would be nice if there were more restaurants to pick from. The only real complaint we had ( senior citizens) getting in and out of the pool was difficult as there were only... More 

Helpful?
Thank teacher950
monica c, Gerente at Park Royal Cancun, responded to this review

Thank you so much for leaving a review, we agree on how hard is for senior citizens getting in and out of our pools, we glady inform you than thats also gonna be part of the demoling plan. soon we will do some changes to the swimming pools and add lots of new features. Hope to have you back soon! More 

Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Park Royal has one of the most friendly staff I have met in all the trips I have made. I would specially like to thank "JORGE AND MARIO" at La Duna bar. They sure know what freindly and good servise means. I had never been to a resort that had such a knowledgeable bartenders, like Jorge and Mario. I felt... More 

Helpful?
1 Thank rigorazo1975
monica c, Gerente at Park Royal Cancun, responded to this review

We appreciate your time by sharing your Park Royal Experience on TripAdvisor and especially thank you for mentioning the name of the staff members than made your stay even better. Also we are glad that you had an amazing time with us, we look forward to receive you and pamper you in a nearest future. Best regards from Cancun! More 

A TripAdvisor Member
2 of 5 stars Reviewed 1 week ago via mobile

We got here around 10am and they did not give us the key to our "ambassador" room until 6pm. See attached photos to see the "view" from our room right now as I write this review. My little daughters, my wife and I were very disappointed. I asked for a different room but they said there are no other rooms... More 

Helpful?
Thank A TripAdvisor Member
monica c, Gerente at Park Royal Cancun, responded to this review

Dear guest, We are truly sorry to hear about your experience with us so far, please contact me directly at front desk my name is Monica Contreras, i am the General Manager of the hotel and will help you on anything you need. Thank you and hope to hear from you soon. More 

Detroit, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Had an awesome time! Everyone was super friendly! Thank you! The best was the Lobby Bar... great service from Oscar, the head bartender and also the rest of the guys, Luis, Armando and Angel!!!! Thanks a lot guys for the best drinks in the house and also for taking such great care of our family!!!! Trip of a Lifetime!!!! Gracias... More 

Helpful?
1 Thank cfasound
monica c, Gerente at Park Royal Cancun, responded to this review

We appreciate your time by sharing your Park Royal Experience on TripAdvisor and especially thank you for mentioning the name of the staff members than made your stay even better. Also we are glad that you had an amazing time with us, we look forward to receive you and pamper you in a nearest future. Best regards from Cancun! More 

Montreal, Quebec
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Whenever we go to Cancun, we stay there. The staff remember you from one visit to the next and will assure you get whatever you want or need. We thoroughly enjoy their breakfasts and if something is not in the buffet, they will bring it to your table if asked. We have been to other hotels in Cancun, but now... More 

Helpful?
1 Thank thekidds00
Cancun, Mexico
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I come with my family every year it's an amazing resort, we come for a month every time and we never get bored thanks to the amazing entertainment staff. This year I especially liked Raul, Ellie, and Daniel. I hope to see them again next year.

Helpful?
2 Thank Christos Z
monica c, Gerente at Park Royal Cancun, responded to this review

Thank you so much for your nice review!! we will congratulate our entertainment team! = ) We look forward to see you again next year! More 

Indianapolis, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I brought my Granddaughter there for her graduation. We were very pleased with this resort. Not only was it affordable, but it was exceptionally clean. The food was delicious! The beach was fabulous! The staff was very pleasant and always very helpful. Our server at the pool/beach was very good. Her name was Alma. She was so friendly and very... More 

Helpful?
1 Thank dcwbp1
monica c, Gerente at Park Royal Cancun, responded to this review

Thank you for such a nice review, we hope to have you again soon. More 

Arnhem, The Netherlands
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We had a lovely stay at this hotel. Beachlocation is superb. The best part of the hotel is the staff, friendly and helpful. Especially GABRIËL in the restaurant and RAUL from the entertainmentteam, who ensured that we enjoyed the beach sports and was truly interested in his guests. The food in the restaurant could be more extended. The hotel is... More 

Helpful?
Thank traveller692013
monica c, Gerente at Park Royal Cancun, responded to this review

Thank you so much for such a nice review, we will extend your congratulations to Gabriel and Raul. We hope to see you again soon. More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you'll find it here ... more   less 

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $173 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun
Hotel Style:
#38 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
#49 Romantic Hotel in Cancun
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