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1/29/2018 1/30/2018
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    Park Royal Cancun

    Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
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    1/29/2018 1/30/2018
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     21 people are viewing this hotel
    $301
    $254
    SAVE $47
    $257
    $301
    Traveler (2804)
    Pool & Beach (687)
    Room & Suite (428)
    Overview
    • Excellent41%
    • Very good35%
    • Average14%
    • Poor5%
    • Terrible5%
    Travelers talk about
    “el mirador” (44 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Meeting Rooms
    Dry Cleaning
    Kids Club
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Rooms
    Jan 29Jan 30
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    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (4,638)
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    1 - 5 of 1,841 reviews

    Reviewed 6 days ago

    This is a long over due review, me and my wife went to the Park Royal Cancun on July 2017 and had a pleasant experience overall. After seeing other reviews in detail I see people complained regarding the room size, room shower, room bathroom..etc. It...More

    2  Thank EL-MEJO-2017
    Response from Luz del Carmen R, Gerente at Park Royal CancunResponded 4 days ago

    Dear Guest, First and foremost, we would like to express our gratitude for staying at Park Royal Cancún. Thank you for taking the time to share the delightful experience you had. Also, thank you for pointing out every little detail that you enjoyed during your...More

    Reviewed 1 week ago

    We booked less than 30 days before our trip for the holiday season, which is the busiest travel time. So obviously weren't expecting anything great. Despite of low expectations, we were still pretty unhappy with the hotel. Check-in was slow, the check-in clerk was not...More

    Thank DreamgirlBoston
    Response from Luz del Carmen R, Gerente at Park Royal CancunResponded 6 days ago

    Dear Guest, Thank you for your stay at Park Royal Cancún. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. We are truly sorry to read the inconveniences you went through during your stay. Rest assured the...More

    Reviewed 1 week ago

    This is a place you go once and never return! I've read the reviews and thought that some reviews were unfair and overly critical. I thought the overall 70% satisfaction was ok for an all-inclusive. My family will not return to this resort. Let me...More

    Thank Caz B
    Response from Luz del Carmen R, Gerente at Park Royal CancunResponded 1 week ago

    Dear Guest, First of all, we would like to thank you for choosing Park Royal Cancún as host of your recent holidays. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a...More

    Reviewed 1 week ago

    I was here during the week after Christmas. Let me start by saying that I had an overall OK experience, but there were A LOT of issues. The construction was terrible and there was soooo much noise! Luckily, Esau Medina at the front desk was...More

    Thank Diego S
    Response from Luz del Carmen R, Gerente at Park Royal CancunResponded 1 week ago

    Dear Guest, First of all, we would like to thank you for choosing Park Royal Cancún as host of your recent holidays. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a...More

    Reviewed 1 week ago

    This hotel ruined up my vacation. 99.9% Spanish speaking travelers stay here. Managers gave no considerations and all they cared about was money. Accommodation, food, staff suck. Bathrooms are filthy. Gym is $5 addition fee... This hotel treated my family and my guests like criminal....More

    Thank kimN5998TU
    Response from Luz del Carmen R, Gerente at Park Royal CancunResponded 1 week ago

    Dear Guest, First and foremost, we would like to express our gratitude for staying at Park Royal Cancún. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. We are...More

    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Beachfront
    • Free Internet
    • Spa
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Spa
    • Outdoor pool
    Details
    • Price range
    • $196 - $432 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #45 Top resorts Hotel in Cancun
    • #48 Romantic Hotel in Cancun
    • #53 On the Beach Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 289
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, HotelPower, Booking.com, Hotels.com, Priceline, HotelsforEveryone, Hotwire, Travelocity, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Park Royal Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Park Royal Cancun Hotel Cancun ,
    • Park Royal Resort Cancun ,
    • Park Royal Piramides Cancun
    Add Photo Photos
    Traveler (2804)
    Pool & Beach (687)
    Room & Suite (428)
    Dining (196)
    Hotel & Grounds (1590)
    Family and Play Areas (42)
    Bathroom (24)
    Business Center & Event Rooms (24)
    Nearby
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    Ask a question
    Questions & Answers
    SKrystal
    January 14, 2018|
    Answer
    Response from Luz del Carmen R | Property representative |
    Yes, we have luggage storage if you arrive before 3:00 pm. As soon as you arrive, you will have access to the facilities of the hotel; you just need to receive your bracelets at the front desk. Look forward to hosting you... More
    0
    Votes
    Google Translation
    iupjul6
    December 19, 2017|
    AnswerShow all 2 answers
    Response from 64Cathy65 | Reviewed this property |
    I don’t think so
    0
    Votes
    Room Tips
    "Don't stay here!"
    Read review
    "If your child is close to (or looks) 12 yrs old put 12 when checking in. This will give you the option to..."
    Read review
    "I requested to clean our room at 9AM, but was not cleaned until 7PM, and that too after several reminders."
    Read review
    "higher floors not looking at construction"
    Read review
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