Park Royal Beach Cancún
Blvd. Kukulcán km 12.5 Lt. 18 Fracc. 1-B, Cancun 77500 Mexico
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Avg. $227 /night, 12/3 - 12/4
$402
per night
$306
per night
$210
per night
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About
4.0
#17 of 28 resorts in CancunLocation
4.6
Rooms
3.9
Value
3.8
Cleanliness
4.3
Service
4.1
Sleep Quality
4.0
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Family Resort
Property amenities
Free private parking nearby
Room types
Ocean view
Location
Blvd. Kukulcán km 12.5 Lt. 18 Fracc. 1-B, Cancun 77500 Mexico
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 89 out of 100
89
46 Restaurants
within 0.3 miles
Reviews
4.0
10,471 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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While Park Royal Beach Cancún is lauded for its immaculate beach and well-kept grounds, some travelers express dissatisfaction with the value, citing costly extras and concerns with food quality and room issues. Although the hotel's location is appreciated for its accessibility to local attractions, securing beach loungers can be a challenge and the vibrant atmosphere might not suit everyone's tastes.
Service quality receives mixed feedback, with commendations for staff friendliness tempered by concerns over efficiency and communication.
Location
Convenient
Atmosphere
Lively
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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10,471Reviews361Q+A100Room tips
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Detailed Reviews
This was the first visit to the Park Royal. From the moment we arrived in Cancun we received nothing more than pure politeness and courtesy. Once at the resort the members of the Royal Holiday staff very accommodating in every one of our needs. Well, the trip if pure paradise, fun and relaxation began. The room service was very good every evening they would turn down our bed and place a new water bottle on the night stand along with a piece of chocolate on our bed. As well as picking up any wet towels and replenishing all new towels.
Now for the waiter staff the waiter's were all very attentive almost to a fault, but we wouldn't have it any other way. If needed something special they saw we had it. If something needed extra attention it was done. Each and every waiter was polite accommodating and a pleasure to get to know. The poolside was the same they kept the Tequila coming fir my husband and always saw that I was satisfied.
So on the down side all I can say was the language barrier was a bit of a problem; not on there part as much as it was ours. The staff all tried very hard to express themselves and assure us that they understood. A great was had and we can say without a doubt we will be back.
Now for the waiter staff the waiter's were all very attentive almost to a fault, but we wouldn't have it any other way. If needed something special they saw we had it. If something needed extra attention it was done. Each and every waiter was polite accommodating and a pleasure to get to know. The poolside was the same they kept the Tequila coming fir my husband and always saw that I was satisfied.
So on the down side all I can say was the language barrier was a bit of a problem; not on there part as much as it was ours. The staff all tried very hard to express themselves and assure us that they understood. A great was had and we can say without a doubt we will be back.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AsistentedeGerencia, General Manager at Park Royal Beach Cancún
Responded Jan 18, 2020
First and foremost, we would like to express our gratitude for staying at Park Royal Golden Cancún. Thank you for taking the time to share the delightful experience you had. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. Please do not hesitate to visit us in the future. Let us provide you with an outstanding stay that exceeds your expectations one more time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an awesome vacation! We went on a few excursions and the travel agents, especially Martin, were very helpful in choosing the best activities for us. Local transit was close by and very economical
The staff in the buffet restaurant were friendly and always willing to please.
Loved that a shopping plaza was across the street. Beach and pool areas were very nice.
The staff in the buffet restaurant were friendly and always willing to please.
Loved that a shopping plaza was across the street. Beach and pool areas were very nice.
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Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manuel Chan, Guest Services / Front Office at Park Royal Beach Cancún
Responded Feb 25, 2020
First of all, we would like to thank you for choosing Park Royal Beach Resort Cancún as host of your recent holidays and for the time taken to share your charming experience. Thank you for pointing out every little detail that you enjoyed during your stay. It is our pleasure to find out that our efforts are yielding results. Please do not hesitate to visit us in the future. Let us provide you with an outstanding stay that exceeds your expectations one more time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Family had a great time in Cancun. There were a few
things that we didn’t care for at this hotel. For example
Check in was very slow. Front desk definitely needs improvement. We requested towels a few times because
housekeeping forgot to leave us any and front desk needed to be reminded a couple times. Not to mention we waited hours to get our requested towels. Our room was basic, beds are terrible, cheap, hard mattresses with a thin mattress protector and a flat sheet covering mattress. We didn’t spend much time in room.
5 Stars to ALL the waiters, hostess and pool attendants/entertainers ( loved the volleyball game between staff and guests). They definitely know how to provide a fun, friendly, professional service. We had Marcial and Danny for breakfast and both were amazing every time. I would definitely come back to this hotel based on the service. This hotel caters to families. They have a pool with slides for small children, an adult only pool and a family pool. Hotel is gated and is very safe. There’s plenty of lounge chairs to enjoy time at the beach. Everything was very convenient in or around hotel.
For food they have an Italian, Mexican and seafood restaurant. Food was ok. There’s also a buffet that serves breakfast, lunch and dinner. We only did breakfast at buffet. There is a snack bar available when restaurants are closed during transition.
Overall experience was good. this hotel sits in a very convenient location. You have bus stop, mall, pharmacy right across the street. You can purchase tickets to any tour at the hotel from their sales agents. They provide free of cost antigen COVID test (2 ppl per room) otherwise it’s 350 pesos for each additional test. Will definitely return and upgrade room next time. Service alone is worth the stay. All inclusive states tip is already included, however we tipped after every meal. Staff is amazing!! Thank you!
things that we didn’t care for at this hotel. For example
Check in was very slow. Front desk definitely needs improvement. We requested towels a few times because
housekeeping forgot to leave us any and front desk needed to be reminded a couple times. Not to mention we waited hours to get our requested towels. Our room was basic, beds are terrible, cheap, hard mattresses with a thin mattress protector and a flat sheet covering mattress. We didn’t spend much time in room.
5 Stars to ALL the waiters, hostess and pool attendants/entertainers ( loved the volleyball game between staff and guests). They definitely know how to provide a fun, friendly, professional service. We had Marcial and Danny for breakfast and both were amazing every time. I would definitely come back to this hotel based on the service. This hotel caters to families. They have a pool with slides for small children, an adult only pool and a family pool. Hotel is gated and is very safe. There’s plenty of lounge chairs to enjoy time at the beach. Everything was very convenient in or around hotel.
For food they have an Italian, Mexican and seafood restaurant. Food was ok. There’s also a buffet that serves breakfast, lunch and dinner. We only did breakfast at buffet. There is a snack bar available when restaurants are closed during transition.
Overall experience was good. this hotel sits in a very convenient location. You have bus stop, mall, pharmacy right across the street. You can purchase tickets to any tour at the hotel from their sales agents. They provide free of cost antigen COVID test (2 ppl per room) otherwise it’s 350 pesos for each additional test. Will definitely return and upgrade room next time. Service alone is worth the stay. All inclusive states tip is already included, however we tipped after every meal. Staff is amazing!! Thank you!
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Date of stay: April 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Asistente de Gerencia PRCAN, Guest Services / Front Office at Park Royal Beach Cancún
Responded May 1, 2021
Dear Richard, It is a pleasure to greet you and at the same time thank to you through this letter our gratitude for your preference towards our hotel and service at the same time we reiterate our commitment to ensure the constancy of quality of facilities and service. We hope that you will give us the opportunity to serve you again in the future. Kind regards, General Management, Park Royal Beach Cancun Resort.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marvelous hotel! Great food! Apartments are clean and neat. Just the shower box needs to be sealed to prevent the water from running into all bath room. Personnel in the beach are friendly and attentive.
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Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AsistentedeGerencia, General Manager at Park Royal Beach Cancún
Responded Jan 30, 2020
First and foremost, we would like to express our gratitude for staying at Park Royal Golden Cancún. Thank you for taking the time to share the delightful experience you had. Please do not hesitate to visit us in the future. Let us provide you with an outstanding stay that exceeds your expectations one more time.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My daughter and I have traveled here for a number of years. Always a lovely place, during the last several years, the hotel has managed to upgrade every aspect of our stay.They have 3 pools: a family pool with music and games all day, a children's pool and activity area and, an all adult pool. The beach is outstanding. The food was great this year. Where there was once a single buffet restaurant, you can now dine at the buffet
or at 3 other locations, no reservations needed: seafood, Italian or Mexican. I enjoyed all.
Aesthetically, much of this location has been refurbished, rebuilt and redecorated with outstanding results.
There are only 2 suggestions I would make. Prior to this year there were 2 sofas at The Veranda entranceway where people could meet up or where people with limited mobility could come to enjoy the air and view the scene. Can't something be devised to accommodate these guests? Secondly, bring back the ice cream!
The staff is friendly and always helpful. We look forward to seeing them on every visit and consider many as friends. I will come back here again. It is one of the highlights of our year.
or at 3 other locations, no reservations needed: seafood, Italian or Mexican. I enjoyed all.
Aesthetically, much of this location has been refurbished, rebuilt and redecorated with outstanding results.
There are only 2 suggestions I would make. Prior to this year there were 2 sofas at The Veranda entranceway where people could meet up or where people with limited mobility could come to enjoy the air and view the scene. Can't something be devised to accommodate these guests? Secondly, bring back the ice cream!
The staff is friendly and always helpful. We look forward to seeing them on every visit and consider many as friends. I will come back here again. It is one of the highlights of our year.
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AsistentedeGerencia, General Manager at Park Royal Beach Cancún
Responded Feb 10, 2020
First of all, we would like to thank you for choosing Park Royal Golden Cancún as host of your recent holidays and for the time taken to share your charming experience. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. Please do not hesitate to visit us in the future. Let us provide you with an outstanding stay that exceeds your expectations one more time.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The resort was great, had plenty of options for food, fun, and entertainment. The buffet was probably my hot spot, easy to get a bite to eat any time of the day. "David" was always a real gentlemen of a waiter, knew me by first name by the end of the week. The entertainment was so good that honestly i never would've had to leave the resort, Pool bingo, fitness area, the beach, plenty of bars to get a drink. One thing I'd definitely improve on is not having people save chairs by the pool. if there are towels left for an hour they should be picked up by staff so other resort guests can have a turn.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manuel Chan, Guest Services / Front Office at Park Royal Beach Cancún
Responded Mar 6, 2020
Let us thank you in the first place for staying at Park Royal Beach Resort Cancún and for taking the time to share your pleasant experience. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. We will be pleased to host your holidays in the near future. You can rest assured that it will be another stay to remember.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Impressed with their COVID cleaning. Everyone on the staff was exceptionally nice, pleasant and eager to assist.
Just a bit disappointed that there was very few restaurants to choose from on the all-inclusive package. I found it interesting that other people across the board paid a different amount for the package. All the restaurants the food was good and never a complaint.
DO NOT - DO NOT pay to get the Mexico FMM card on-line. It is a scam and we got charged several times, which I am having to dispute with VISA. Any type of paperwork you need is provided by the airline. Make sure and ask your airline.
The COVID test was free at the hotel for us. If your not eligible for the free testing, check their prices and walk across the street to the clinic for theirs.
Victor Goytia, the guest service manager, was absolutely wonderful. He made sure everything was great and spoke with us again before departure. If you have any problems ask to speak with him.
The beach is wonderful. All you have to do is walk right in. No need for water shoes. The pools were very clean. We really appreciated the adult pool only and it was monitored so that no "kids" would be there.
Just a bit disappointed that there was very few restaurants to choose from on the all-inclusive package. I found it interesting that other people across the board paid a different amount for the package. All the restaurants the food was good and never a complaint.
DO NOT - DO NOT pay to get the Mexico FMM card on-line. It is a scam and we got charged several times, which I am having to dispute with VISA. Any type of paperwork you need is provided by the airline. Make sure and ask your airline.
The COVID test was free at the hotel for us. If your not eligible for the free testing, check their prices and walk across the street to the clinic for theirs.
Victor Goytia, the guest service manager, was absolutely wonderful. He made sure everything was great and spoke with us again before departure. If you have any problems ask to speak with him.
The beach is wonderful. All you have to do is walk right in. No need for water shoes. The pools were very clean. We really appreciated the adult pool only and it was monitored so that no "kids" would be there.
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Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michel Thenot, General Manager at Park Royal Beach Cancún
Responded Oct 12, 2021
Dear Guest, We are glad to know that you have been able to enjoy all the areas of the hotel that have been updated to offer you the most pleasant stay possible, especially that you received a quality service from our staff. Looking forward to see you soon. Kind regards, General Management, Park Royal Beach Cancun Resort.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was misleading in the information. Hotel said all inclusive and that there was availability for laundry, but when I called to see where to do my laundry they stated that it was a separate service that takes THREE days. Didn’t have time for that. I needed up washing my clothes by hand. It also stated free wifi, but when I tried to connect my laptop to do some homework, it wouldn’t allow me to connect. Also it stated that there was a hot tub, but when we got there, they informed us that a hot tub was available only for the “exclusive” rooms. There is NO hot tub for the hotel. The twin beds were SMALL. My husband and I had to sleep separate because they were too small and we are not big people at all! The food was alright, nothing special. Lastly when I booked it they told me ALL rooms had a lagoon or ocean view. We had neither. Very disappointed in hotel. The only good thing we’re the drinks and that it was clean. Will not stay there again. And do not recommend
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Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerencia General PRCAN, Atención al huésped/Recepción at Park Royal Beach Cancún
Responded Feb 17, 2022
Dear Mrs. 904denisseh First of all, we want to express our gratitude for having stayed at Park Royal Beach Cancun. Please receive our sincerest apologies for not meeting your expectations. Appropriate measures have been taken in conjunction with the staff to avoid situations of this type. We look forward to having the opportunity to welcome you again and exceed your expectations on your next visit. Kind regards, General Management, Park Royal Beach Cancun Resort.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The housekeeping department does an excellent job, in all public areas and the guest rooms. I'm a member and the daily $54 rate for three meals and unlimited domestic beverages was a ripoff, knowing the cost of labor and food in Mexico. I only had two drinks per day. The restaurant staff should be trained not to ignore single women traveling alone. Security should enforce the no children at the adult pool several times per day. Security also needs to enforce the proper wearing of masks during this pandemic, especially having noses covered, by all guests and employees. I have pictures of too many guests and even some employees not wearing masks properly and security only mentioned something when I called them out on it. I was on vacation, not there to make sure they enforced the rules they told me were in place when I confirmed this via central reservations. Cessna, Vianey, Olivia, and the two hostesses at Andiamo & Frida provided excellent customer service, as well as Edwin poolside, and Dustin, Jacinto, Arnoldo and Axel in the restaurants.
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Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service, Otro at Park Royal Beach Cancún
Responded Dec 12, 2020
Dear Guest: We kindly appreciate your last visit in our hotel Park Royal Cancun. We will happily await for you to come back home away from home to the comfort and best service. We will work upon each observation you have made. Best regards, Customer service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In the last days of December 2019, we returned to Park Royal Cancun for a repeat visit, having gone there in 2018. We had informed them ahead of time of our dietary requirements as we eat only plant based foods. This had been a bit of an issue during our 2018 visit and we were saved because of the personal interest taken by maître d' Alfonso. We were assured in our advance communication that there would be no difficulty re our food, but that did not quite turn out to be the case, and on our first two days we ate most unimaginative and dull meals. The situation changed dramatically as of day 3 when capitan Alfonso returned from his days off and promptly came to cur rescue. With his personal attention, during the rest of our stay, we enjoyed a variety of plant-based Mexican and Italian lunches and dinners. Thank you señor Alfonso! We would also like to mention wait staff Onell who understood our requirement for plant-based food and made sure that we got it.
The above-mentioned people helped us in their personal capacity, despite the lack of attention to guests’ special dietary requirements on the part of the management of Park Royal Cancun. You have a great location and all, but please take a corporate approach to ensure that there is proactive attention to the dietary needs of your guests so that people like us do not have to depend on the chance that there would be capitan Alfonso to help us out!
The above-mentioned people helped us in their personal capacity, despite the lack of attention to guests’ special dietary requirements on the part of the management of Park Royal Cancun. You have a great location and all, but please take a corporate approach to ensure that there is proactive attention to the dietary needs of your guests so that people like us do not have to depend on the chance that there would be capitan Alfonso to help us out!
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Date of stay: December 2019
Value
Service
Sleep Quality
Room Tip: Choosing a room at this hotel seems very hard. We certainly were not able to choose.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AsistentedeGerencia, General Manager at Park Royal Beach Cancún
Responded Mar 10, 2020
First of all, we would like to thank you for choosing Park Royal Beach Resort Cancún as host of your recent holidays. It is thanks to comments like yours that we are able to identify our opportunity areas to continue to provide a quality service. Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was there for a week and never heard of the Baking Power room. Sorry.
They do not provide bottle water on a daily basis.
I believe the Veranda (the buffet restaurant) reopens after dinner for late night snacks from 11pm-3:00pm. That is what I heard from one of the waiters but I never personally went while I stayed there.
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PRICE RANGE
$225 - $378 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park royal cancun hotel cancun, park royal resort cancun, park royal piramides cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Park Royal Beach Cancún
Which popular attractions are close to Park Royal Beach Cancún?
Nearby attractions include La Isla (0.3 miles), Interactive Aquarium (0.3 miles), and Sky Wheel Cancun (0.1 miles).
Is parking available at Park Royal Beach Cancún?
Yes, free private parking nearby is available to guests.
What are some restaurants close to Park Royal Beach Cancún?
Conveniently located restaurants include Umami, Kai Cancun, and Restaurante Chianti.
Are there any historical sites close to Park Royal Beach Cancún?
Many travelers enjoy visiting Zona Arqueologica El Rey (3.9 miles) and Scorpion’s Temple (0.09 miles).
Does Park Royal Beach Cancún have any great views?
Yes, guests often enjoy the ocean view available here.