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Marriott Cancun Resort

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Boulevard Kukulcan, Retorno Chac L-41, Zona Hotelera, Cancun 77500 Mexico
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Traveler (4332)
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Panoramas (1)
Room & Suite (514)
Certificate of Excellence

About

#25 of 222 hotels in Cancun
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Platinum level
A world- class destination combining the best of Mexico’s ancient history and Marriott’s professional service makes Marriott Cancun Resort the perfect place to indulge yourself. Located in the heart of Cancun’s Hotel Zone, Marriott Cancun Resort offers the perfect choice for weekend getaways, family vacations and group events. Spacious rooms with private balconies offer captivating views of the turquoise waters of the Caribbean or Nichupté Lagoon. Delight your senses with our 9 specialty restaurants; Southwestern, Italian, Argentinian, Japanese, Asian, Thai and American cuisines. A renewing experience awaits at our resort's full-service spa. Designed to fulfill the needs of the mind, body and soul, our therapists will pamper you along our beachfront setting. Marriott Cancun Resort sits adjacent to sister property, JW Marriott Cancun Resort & Spa.
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Property amenities
Free parking
Free internet
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Beach
Diving
Babysitting
Parking
Wifi
Paid wifi
Fitness / spa locker rooms
Sauna
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Center with Internet Access
Conference facilities
Meeting rooms
Fax / photocopying
Spa
Facial treatments
Foot massage
Head massage
Massage
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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HOTEL CLASS
HOTEL STYLE
Value
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Hotel links
Visit hotel website

Location

Full view
79Somewhat walkable
Grade: 79 out of 100
28Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
4,879Reviews432Q+A100Room tips
Traveler rating
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Popular mentions
Our stay was very last minute with Marriott, Cancun. Upon our arrival, we were greeted warmly by Angie who delivered excellent customer service that was both friendly yet professional. Jonathan was another member of staff that was helpful in providing useful local information. This is the best Marriott I've had the pleasure at staying in. All the staff members do their best to be helpful, and all are a pleasure to speak to. I was lucky enough to be in the yoga class led by Daniel. He did an amazing job leading the Yoga class. The local restaurant employees were also very kind and courteous throughout our stay. Besides that, the pool, jacuzzi, private beach is all amazing! I had a great stay at this hotel :)
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We had an overall good stay here but it was tarnished by the theft of an item from our room,It was a small ,perhaps insignificant item , but what IS significant is that our trust was broken, it was not taken by the maid because we were there two of the times she came into the room , the other 3 days we just exchanged towels .we reported it to whom was supposedly the manager, however ,he only appeared to be maybe 20 or 21 years old , and seemed unfazed by our report , as he looked around the lobby as I was describing what happened appearing to be bored .The item was left above the mini bar, so I'm assuming whoever fills the mini bar may have taken it. The problem is this ,when we told the {manager? ] that we did not want anyone else going into our room without us being there ,he said this was impossible since, the maid, the mini bar person and the turn down service person all visit the room throughout the day.... perhaps therein lies the problem?It's a shame I had to report this ,but I would want to be warned should I be staying here in the future, ..point is ,enjoy your stay but lock up your things and keep track of them ,don't just blindly trust as we did.
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Response from MarriottCancun, quality manager at Marriott Cancun Resort
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to write a review regarding your recent stay at Marriott Cancun Resort. I sincerely apologize for the inconvenience you experienced during your stay. I have shared your feedback with our management team to ensure we look into this situation. I hope we can restore your trust when ever your travels bring you back to Cancun. Sincerley, Daniela Hernandez Quality Manager
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I have stayed at the Marriott in Puerto Vallarta before but this was my first time in CasaMagna Marriott Cancun. It was a great experience, simply top notch. PROs - Service above and beyond most hotels. The entire staff from waiters, front desk, even the tech guy that changed our air filter were amazing. Thanks to Carmen in the lobby where we had drinks at night every night. - Beautiful pool. My boy is 6 and he loved to swim from side to side. - Every single restaurant we tried had great food and great service. Gustino's restaurant was the best. - Great location in Cancún too. Across the street there are two other restaurants also very good. - Finally, small yet comfortable rooms with a fantastic ocean view. CONs - Not much to say here in regards to the hotel. We were there the first week of March and it was windy most of the time, especially in the morning but not too bad. Be aware this is not an all inclusive hotel. Just keep it in my mind because if you enjoy fine dining with wine it quickly adds up. Thanks Marriot Cancún, we will definitely stay with you again.
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+1
Amazing staff and so nice beach The perfect way to relax and get a nice holiday The wether in February is so beautiful not to hot just perfect to get a tan and to be careful to don’t get sunburn just add 50protection. The umbrella and sun beds was super comfy
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We just returned from 8 great days at the Marriott Cancun Resort (formerly Marriott Casa Magna). I am going to begin this review by mentioning 2 things I didn't love so I can get those out of the way and get to the very good stuff. One, the new décor is too stark and doesn't feel like Mexico or the Caribbean at all. More South Beach Miami which is fine, but not for Cancun in my opinion. Two, lose the dj and dance music in the evenings in the lobby lounge and get some live music in there (like the JW next door). This is a family resort, not a nightclub. Now, that said, I will focus on the good. The service at this hotel is second to none. Everything from check-in (German was the front desk manager when we checked in and made sure everything went exceptionally well with our somewhat complicated reservation) to food and beverage service (both in the restaurants/bars and on the beach) to the beach concierge services was top notch. I am going to list some of the people who made our vacation both enjoyable and very memorable: German (front desk manager previously mentioned), the best beach concierge you could ask for, Daniel, and his partner, Jesus (they each are responsible for half the Marriott's beach), three excellent beach attendants - Eduardo, Francisco Canela and Christian San Pedro - helped with a perfect beach set-up each day and, finally, our excellent beach food and beverage servers including Christian, Olivia, Grisel and Eduardo who were always available and making sure the beachgoers were well taken care of. This resort is well-located, has a beautiful beachfront that never feels crowded and has some really great dining options. Try SacBe which is the re-designed beach bar and restaurant. Great views, excellent food and very attentive service. One note - there were renovations being done while we were there but I really didn't notice the noise. Maybe I was too caught up in the view of the beautiful blue water and sugar white sand beach.
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PRICE RANGE
$140 - $368 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott casamagna cancun hotel cancun, marriott cancun, cancun marriott
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
450
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Frequently Asked Questions about Marriott Cancun Resort
Which popular attractions are close to Marriott Cancun Resort?
Nearby attractions include Club 91 (0.1 miles), Playa Ballenas (0.3 miles), and Extreme Games Cancun (0.1 miles).
What are some of the property amenities at Marriott Cancun Resort?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Marriott Cancun Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Marriott Cancun Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Marriott Cancun Resort?
Yes, free parking is available to guests.
What are some restaurants close to Marriott Cancun Resort?
Conveniently located restaurants include Restaurante Careyes, Tora México, and Rosa Negra.
Are there opportunities to exercise at Marriott Cancun Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Marriott Cancun Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Marriott Cancun Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Marriott Cancun Resort?
Many travelers enjoy visiting El Rey Archaeological Zone (1.0 miles) and Scorpion’s Temple (1.8 miles).
Does Marriott Cancun Resort have any great views?
Yes, guests often enjoy the ocean view available here.