From my experience as a Titanium Marriot Bonvoy, residing more than 150 days per year in a Marriot property, I want to extoll my deep appreciation to the entire staff from doormen, house keeping, room service, restaurants, pool to the fitness center, of how their genuine accommodating service resulted in a FIVE Star experience during our 10 day stay. The general manager, Ms Delgado and her very capable staff went above and beyond, totally exceeding our expectations. All while in the midst of a pandemic over-coming difficult and imperfect conditions. A very impressive accomplishment and we definitely will return in the near future.
While on our family vacation we were spoiled rotten by chef Christian Cime and his staff! Every morning he made us a special breakfast, nothing was impossible. From Menudo to street tacos! He and his staff serve an amazing brunch, their attention to detail was unparalleled and the individualized breakfast was unexpected and over-the-top amazing!
Our room was ocean front with a balcony overlooking the beach and sea. It was immaculate and well appointed. The beds were very comfortable and the bathroom was updated with a beautiful walk-in shower. The staff was so friendly and so eager to please. We loved Efren, Rolando, Sara, Javier, Grissel, Francisco, Victoriano, Favio, Mario, Eliazer and especially Christian the manager of Sasi Thai where we had breakfast every morning. Everyone was so wonderful but I can't remember all names. If I could give them ten stars, I would!
Nice location, centrally located with lots of quality restaurants onsite and nearby. The JW and Marriott Resort are literally next door to one another. First class staff very attentive. Expected more folks during spring break and was pleasantly surprised that there weren’t crowds. Covid testing was on location and easy.
I'm not sure why this hotel is charging a resort fee. Internet is supposed to be a Bonvoy elite benefit and there are no fitness classes offered due to Covid. Seems like a scam from the hotel to make more money.
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