Marriott Cancun Resort
Boulevard Kukulcan Km 14.5, Retorno Chac L-41 Zona Hotelera, Cancun 77500 Mexico
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About
#60 of 275 hotels in Cancun
Location
4.6
Cleanliness
4.6
Service
4.6
Value
4.3
Travelers' Choice
GreenLeaders Platinum level
A world- class destination combining the best of Mexico’s ancient history and Marriott’s professional service makes Marriott Cancun Resort the perfect place to indulge yourself. Located in the heart of Cancun’s Hotel Zone, Marriott Cancun Resort offers the perfect choice for weekend getaways, family vacations and group events. Spacious rooms with private balconies offer captivating views of the turquoise waters of the Caribbean or Nichupté Lagoon. Delight your senses with our 9 specialty restaurants; Southwestern, Italian, Japanese, Asian, Thai, American and local cuisines. A renewing experience awaits at our resort's full-service spa. Designed to fulfill the needs of the mind, body and soul, our therapists will pamper you along our beachfront setting. Marriott Cancun Resort sits adjacent to sister property, JW Marriott Cancun Resort & Spa.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Swimup bar
Poolside bar
Aerobics
Fishing
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Facial treatments
Foot massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Ocean View
Languages Spoken
Spanish
Location
85Good for walkers
Grade: 85 out of 100
37Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
Boulevard Kukulcan Km 14.5, Retorno Chac L-41 Zona Hotelera, Cancun 77500 Mexico
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5291Reviews512Q+A100Room tips
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I want to thank some people for again providing fantastic service over my stay. The Bellmen José, Hugo and Leo always had a big smile and handshake whenever they were around as you walked by. The ladies in the 750 restaurant/gift shop Rosa, Deysi and Juanita. They took good care to make sure you got what you needed. The lobby bar staff Santiago, Raul, Mauricio and Stephanie with the smile. I appreciate your service, always prompt and friendly. The lobby bar had a light menu that was very good. Since MCR is renovating there may be some people not coming back, I wish all the best to them. To the staff that will be returning I hope to see you when the reopen happens. I do really enjoy my stays at MCR.
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Date of stay: March 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Great Marriott property with amazing sea views. Too good beach resort. It has n number of activities to offer kids and great experience for families. This marriott property and resort is quite near from the airport where you will find very easy access. The hotel restaurants are also quite good.
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Date of stay: April 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
The location is very good, I am a returning guest and I hoped to be happy with choosing the hotel. Unfortunately, during my stay, it was a big conference that was loud,even during the night, and also they close the pool at 3PM for privat event 😕 The management let the guests know about one of their big party, but nothing else. The front desk people weren't too friendly either. Most of the staff made eye contact and smile, there were some that went above and beyond, Felipe ( towels), Giovanni ( restaurant). The room was clean and large, they don't have sleepers or vanity kit anymore ☹️ Overall, it's a good hotel, but be aware that the service is not what you would expect at a Marriott hotel. My suggestion would be JW Marriott ( I was a guest there sevaral time ).
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
My wife and two daughters stayed at the Marriott Cancun this past weekend. We did enjoy our stay tremendously. Check in was super easy. The hotel was clean and easy to navigate. It was a little older and in need of a facelift, but it appears that is happening in the next few weeks with a complete remodel. The service was great. Every employee we encountered were super friendly and helpful. I really look forward to revisiting the hotel once it is remodeled. We did get upgraded to a ocean front room which was fantastic and if you have the opportunity i would definitely suggest the oceanfront rooms. The hotel only has one pool that is quite large. We did spend some time there and it was never too crowded to enjoy. The beach access was great. Really easy to get to the beach and the beach side bar might be the best in Cancun. A little pricey but the views could not be beat.…
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Date of stay: March 2023
Rooms
Service
Sleep Quality
Room Tip: Oceanfront is the way to go.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
If you like paying double for everything stay here. Make sure you ask for a receipt, they will not provide one and say “we have no record.” IF you hear “our system is down” be on alert for a scam. This place will rob you in fees. Also ADULTS ONLY is a false narrative.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Lluvia Vivas, Other at Marriott Cancun Resort
Responded Mar 8, 2023
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests. I sincerely apologize for failing to meet your expectations. I have shared your feedback with front office leadership team. It was a pleasure to have you as our guest, thank you for choosing to stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were quite surprised to learn midway through our stay (from our Isla tour boat captain!) that this Marriott was closing soon. The staff were all so friendly and hardworking, it was hard not to be concerned what would happen to all of them. This is a beautiful property, and one of the few low-rise hotels left in the hotel zone. The rumor going around was it is being converted to all inclusive. We kind of like NOT all inclusive, so this was the perfect place for us. We had breakfast each morning then set out on our adventures for the day. Housekeeping was prompt and kept everything spotless, and we loved seeing Enrique each morning at Hana. We will watch for the reopening and return in the future!
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Date of stay: March 2023
Location
Cleanliness
Service
Room Tip: Rooms with partial ocean view actually look directly across the grounds and pool to the ocean.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
The bad news: - The rooms are small and the beds are concrete slabs rather than mattresses. - Plenty of AC outlets in the room but in places that made sense 20 years ago, like for a lamp. No USB power outlets. - Lots of staining in the marble bathroom floor. - My room for some reason had a dislodged overhead A/C panel in the entrance hallway. - No desk and work chair for laptop computer activity. Yes, I know it's a resort but some of us do like to sit and read email or surf with a decent size 15" screen. - The main pool is unheated which is not uncommon for the tropics. The good news: - The hotel is shutting down in a few weeks until Jan 2024 to update all the rooms, main pool area, and front entrance. - The staff from top-to-bottom were friendly, polite, and helpful. Hopefully, they will all be back in 2024. - Food and drink were very good to excellent at prices that you would pay at many Marriotts in mainland USA. Connected next door is the sister property, the JW Marriott. Different vibes between the two hotels: the Marriott is more "red solo cup" in the big pool where the JW is more intimate and designed for quiet relaxation for adult couples rather than families or groups. Note: Google "Cancun seaweed" or "Cancun sargassum" and you will find plenty of news items about what's been happening over the past 6-8 years along the coastline. Don't be fooled by the company website pictures of pristine beach below the property; those are certainly out of date. Tractors are out there every morning trying in vain to rake away the huge clumps of seaweed. The swell was heavy enough that beach swimming was out of the question anyway. Situation is further up north along the hotel zone beaches.…
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Date of stay: March 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
The resort itself is beautiful. However the Resturant’s are awful and way too expensive for the quality of food served. The music is too LOUD and plays until 2:30 am most nights. For $350 a night I do not care to hear music coming up to the second floor.
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Date of stay: March 2023Trip type: Traveled on business
Room Tip: Look at the menu before you book a reservation
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lluvia Vivas, Other at Marriott Cancun Resort
Responded Mar 10, 2023
I apologize that we did not fulfill that expectation during your visit. We value your detailed suggestions as our guests’ feedback is truly important for us and we promise to closely review all of your remarks. It was a pleasure to have you as our guest, thank you for choosing to stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived and were quickly greeted by Jose at the front door. He was very friendly and said he would take care of our luggage. He gave us a luggage tag and later escorted us to our room, giving us all kinds of information about the room and area restaurants. Our room had a nice view of the ocean but was partially obscured by a structure just below us. We still had a good view though and most rooms facing the ocean did. The pool area has 2 bars, 1 in the pool and 1 nearby along with an outdoor pool restaurant. The flank steak quesadillas were fantastic! The hotel has several restaurants both in this main hotel and the sister hotel, JW Marriott right next door. There are plenty of places to eat without ever having to leave the hotel. The staff is very friendly and are hard workers, making sure your stay is as best as it can be. Housekeeping also did a great job and were very quick. The rooms are spacious, have balconies, a coffee maker, large tv, in room safe and small fridge. Be careful with the fridge though. If you move an item in the mini bar, it triggers a charge to your room as having used it. There is a small vacant portion of the fridge for your use. Although this particular area of town isn’t our preferred area, we would stay at the Marriott again. The hotel was very comfortable.…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
From the moment we arrived, from Eduardo welcoming us taking our bags to Erick at the front desk making sure we had a beautiful room, we were thrilled with our stay at the Marriott. We had excellent meals at the on-site sushi restaurant, the poolside restaurant for lunch and cocktails, food quality was incredibly fresh and delicious and service was expedient. Too bad this Marriott will transition to an all-inclusive. I hope some of the fantastic staff here can find employment at the also wonderful JW marriott next door!
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
PRICE RANGE
$410 - $504 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott casamagna cancun hotel cancun, marriott cancun, cancun marriott
FORMERLY KNOWN AS
CasaMagna Marriott Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
450
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Frequently Asked Questions about Marriott Cancun Resort
Which popular attractions are close to Marriott Cancun Resort?
Nearby attractions include Club 91 (0.10 miles), Playa Ballenas (0.3 miles), and Bohemian Square Cancun (0.2 miles).
What are some of the property amenities at Marriott Cancun Resort?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Marriott Cancun Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Marriott Cancun Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Marriott Cancun Resort?
Yes, free parking is available to guests.
What are some restaurants close to Marriott Cancun Resort?
Conveniently located restaurants include Restaurante Careyes, Carajillo Cancún, and Chambao Cancun.
Are there opportunities to exercise at Marriott Cancun Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Marriott Cancun Resort have airport transportation?
Yes, Marriott Cancun Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Marriott Cancun Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Marriott Cancun Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Marriott Cancun Resort?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.0 miles) and Scorpion’s Temple (1.8 miles).