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Marriott Cancun Resort

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Boulevard Kukulcan, Retorno Chac L-41, Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (4493)
360
Panoramas (1)
Room & Suite (955)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Marriott Cancun Resort
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#40 of 253 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
A world- class destination combining the best of Mexico’s ancient history and Marriott’s professional service makes Marriott Cancun Resort the perfect place to indulge yourself. Located in the heart of Cancun’s Hotel Zone, Marriott Cancun Resort offers the perfect choice for weekend getaways, family vacations and group events. Spacious rooms with private balconies offer captivating views of the turquoise waters of the Caribbean or Nichupté Lagoon. Delight your senses with our 9 specialty restaurants; Southwestern, Italian, Japanese, Asian, Thai, American and local cuisines. A renewing experience awaits at our resort's full-service spa. Designed to fulfill the needs of the mind, body and soul, our therapists will pamper you along our beachfront setting. Marriott Cancun Resort sits adjacent to sister property, JW Marriott Cancun Resort & Spa.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Swimup bar
Poolside bar
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Facial treatments
Foot massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Business
Quiet
Languages Spoken
Spanish
Hotel links
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Location

Full view
83Good for walkers
Grade: 83 out of 100
30Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
4,991Reviews473Q+A100Room tips
Traveler rating
  • 3,167
  • 1,300
  • 318
  • 119
  • 87
Time of year
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Popular mentions
Rob T wrote a review Apr 13
1 contribution1 helpful vote
From my experience as a Titanium Marriot Bonvoy, residing more than 150 days per year in a Marriot property, I want to extoll my deep appreciation to the entire staff from doormen, house keeping, room service, restaurants, pool to the fitness center, of how their genuine accommodating service resulted in a FIVE Star experience during our 10 day stay. The general manager, Ms Delgado and her very capable staff went above and beyond, totally exceeding our expectations. All while in the midst of a pandemic over-coming difficult and imperfect conditions. A very impressive accomplishment and we definitely will return in the near future.
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Date of stay: March 2021
Location
Cleanliness
Service
1 Helpful vote
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Response from Melissa Basto, General Manager at Marriott Cancun Resort
Responded 5 days ago
Thank you for taking the time to write a review about your recent stay at the Marriott Cancun Resort. We truly appreciate your valuable feedback and kind words about our associates; We will most definitely be passing on your feedback to them. It is always a pleasure to have loyal customers like you. Thank you and we look forward to welcome you in the near future. With kind regards, Melissa Basto Marketing & PR Manager
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Sandra Riddell wrote a review Apr 9
1 contribution
While on our family vacation we were spoiled rotten by chef Christian Cime and his staff! Every morning he made us a special breakfast, nothing was impossible. From Menudo to street tacos! He and his staff serve an amazing brunch, their attention to detail was unparalleled and the individualized breakfast was unexpected and over-the-top amazing!
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Date of stay: March 2021
Cleanliness
Service
Sleep Quality
Room Tip: Rooms on the beachside are spectacular
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Linda Ramsey wrote a review Apr 8
2 contributions
Our room was ocean front with a balcony overlooking the beach and sea. It was immaculate and well appointed. The beds were very comfortable and the bathroom was updated with a beautiful walk-in shower. The staff was so friendly and so eager to please. We loved Efren, Rolando, Sara, Javier, Grissel, Francisco, Victoriano, Favio, Mario, Eliazer and especially Christian the manager of Sasi Thai where we had breakfast every morning. Everyone was so wonderful but I can't remember all names. If I could give them ten stars, I would!
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Date of stay: April 2021
Value
Cleanliness
Service
Room Tip: We loved our second floor ocean front. the only noise was the waves.
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MsNeece24 wrote a review Apr 7
California2 contributions1 helpful vote
Nice location, centrally located with lots of quality restaurants onsite and nearby. The JW and Marriott Resort are literally next door to one another. First class staff very attentive. Expected more folks during spring break and was pleasantly surprised that there weren’t crowds. Covid testing was on location and easy.
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Date of stay: April 2021Trip type: Traveled with family
1 Helpful vote
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Nick G wrote a review Apr 4
New York City, New York11 contributions9 helpful votes
I'm not sure why this hotel is charging a resort fee. Internet is supposed to be a Bonvoy elite benefit and there are no fitness classes offered due to Covid. Seems like a scam from the hotel to make more money.
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Date of stay: March 2021
2 Helpful votes
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Response from Melissa Basto, General Manager at Marriott Cancun Resort
Responded 2 weeks ago
Dear guest, Thank you for taking the time to write a review regarding your recent stay. I sincerely apologize for the inconvenience you experienced, I have shared your feedback with our management team to better your experience in the future. sincerely, Daniela Hernandez Quality Manager
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Previous
PRICE RANGE
$144 - $311 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott casamagna cancun hotel cancun, marriott cancun, cancun marriott
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
450
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Frequently Asked Questions about Marriott Cancun Resort
Which popular attractions are close to Marriott Cancun Resort?
Nearby attractions include Club 91 (0.1 miles), Playa Ballenas (0.3 miles), and Extreme Games Cancun (0.1 miles).
What are some of the property amenities at Marriott Cancun Resort?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Marriott Cancun Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Marriott Cancun Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Marriott Cancun Resort?
Yes, free parking is available to guests.
What are some restaurants close to Marriott Cancun Resort?
Conveniently located restaurants include Restaurante Careyes, Tora Cancún, and Crab House Cancun.
Are there opportunities to exercise at Marriott Cancun Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Marriott Cancun Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Marriott Cancun Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Marriott Cancun Resort?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.0 miles) and Scorpion’s Temple (1.8 miles).
Does Marriott Cancun Resort have any great views?
Yes, guests often enjoy the ocean view available here.