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    JW Marriott Cancun Resort & Spa

    Blvd. Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
    +1 844-631-0595
    Hotel website
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    12/30/2017 12/31/2017
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    Traveler (3266)
    Pool & Beach (771)
    Room & Suite (675)
    • Excellent72%
    • Very good19%
    • Average6%
    • Poor2%
    • Terrible1%
    Travelers talk about
    “sedona grill” (358 reviews)
    “casa magna” (345 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Room Service
    Poolside Bar
    Fitness center
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Butler Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Dec 30Dec 31
    1 room, 2 adults, 0 children
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    Write a ReviewReviews (4,480)
    There are newer reviews for JW Marriott Cancun Resort & Spa
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    1,771 - 1,775 of 3,911 reviews

    Reviewed May 10, 2015 via mobile

    My wife and I recently stayed at this resort at a company sponsored event. While the stay was pleasant enough, I didn't get the feeling I was in Mexico at all. The interior and furnishings seemed like any other high-end hotel in the USA. The...More

    Thank loretocal
    Response from MarriottCancun, Quality Manager at JW Marriott Cancun Resort & SpaResponded May 11, 2015

    Dear loretocal: Thank you for taking the time to leave your comments about your recent stay with us, I am glad to learn that you consider our resort nice and that you enjoyed our extraordinary location at the Caribbean, but mostly I am happy to...More

    Reviewed May 8, 2015

    My wife and I spent 5 days celebrating our 30th at the JW. Ocean front suite facing the beach with two balconies was superb. The staff is excellent...free bottle of champagne, maids left a trail of rose petals throughout the room, artistic use of the...More

    Thank Mike C C
    Response from MarriottCancun, General Manager at JW Marriott Cancun Resort & SpaResponded May 11, 2015

    Dear Mike C C, Congratulation for the big 30th thank you for celebrating such an important and special day with us, I’m happy we pamper you and your wife and that you enjoyed your 5 days at paradise. As you mention our pool is lovely...More

    Reviewed May 8, 2015

    We just got back from our stay at the JW Marriott in Cancun. For our stay, we opted to upgrade to Club 91. So worth it! The whole staff of Club 91 is excellent. The service is simply wonderful. We must give a special mention...More

    Thank Jackie W
    Response from MarriottCancun, General Manager at JW Marriott Cancun Resort & SpaResponded May 9, 2015

    Dear Jackie W, Thank you for sharing your lovely experience with us, as you mention the best way to enjoy to the fullest Cancun and the hotel is at the Club 91, specialized attention and service. Ill definitely share your warm comments with Edilberto and...More

    Reviewed May 7, 2015

    My wife and I came here for five lovely nights as part of an incentive trip for my job. We are not your typical beach or resort couple. We normally travel to remote places, stay in modest hotels, and try to live like the locals....More

    1  Thank Anaxander
    Response from MarriottCancun, General Manager at JW Marriott Cancun Resort & SpaResponded May 8, 2015

    Dear Anaxander, I’m really happy you could live the JW experience, I’m sorry for some of the inconvenience during your trip we will check out what went wrong and continue training our associates so we can offer a better service. Otherwise I’m glad you enjoy...More

    Reviewed May 6, 2015 via mobile

    Everything was lovely clean and up to 5star standards lovely breakfast.Pool was lovely kids loved the infinity pool very good service and located in great location. Pizza takeaway just opposite and supermarket as well.shop inside is very overpriced.More

    Thank Kakababbu123
    Response from MarriottCancun, General Manager at JW Marriott Cancun Resort & SpaResponded May 7, 2015

    Dear auntkrusty, Wow! family of 16 that’s a big family! I’m glad all of you had the chance to travel as a family and create amazing memories together, thank you for trusting us with your trip, I’ll share your lovely comments with Arturo, Roxana, Akemi,...More

    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    • Top amenities
    • Pool
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Restaurant
    • Beachfront
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free Internet
    • Hotel Amenities
    • Business Center with Internet Access
    • Room Service
    • Free Parking
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Tennis Court
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Indoor pool
    • Adult pool
    • Outdoor pool
    • Price range
    • $255 - $872 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Business Hotel in Cancun
    • #10 Top resorts Hotel in Cancun
    • #11 On the Beach Hotel in Cancun
    • #11 Spa Hotel in Cancun
    • #11 Luxury Hotel in Cancun
    • #16 Family Hotel in Cancun
    • #26 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Family Rooms ,
    • Non-Smoking Rooms
    • Number of rooms
    • 448
    • Reservation Options
    • TripAdvisor is proud to partner with Marriott, West Indies, Expedia, Booking.com, Orbitz, Hotwire, Travelocity, Cancelon, TripOnline SA, getaroom.com and Evoline ltd so you can book your JW Marriott Cancun Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Jw Marriott Cancun Hotel Cancun ,
    • Jw Marriott Cancun Resort ,
    • Cancun Marriott
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    Traveler (3266)
    Pool & Beach (771)
    Room & Suite (675)
    Dining (175)
    Hotel & Grounds (1846)
    Bathroom (69)
    Business Center & Event Rooms (12)
    Family and Play Areas (6)
    Sponsored by:
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    Ask a question
    Questions & Answers
    December 13, 2017|
    Response from sdgirl2011 | Reviewed this property |
    I would be concerned in case your baby needs medical care where the nearest facilities maybe. My cousin was injured nearby and the private hospital that took care of her required a significant amount of money for deposit... More
    December 9, 2017|
    Response from MarriottCancun | Property representative |
    Dear SharieChicago, Please send us a PM so we can contact you with our concierge email.
    Room Tips
    "all rooms are wonderful, they are being completely upgraded right now"
    Read review
    "All rooms have great view. The higher the floor the better"
    Read review
    "Suites are closest to pool/beach, but no direct access to lobby from 2nd floor rooms"
    Read review
    "Rooms facing the main pools are better."
    Read review
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