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JW Marriott Cancun Resort & Spa

#10 of 181 Hotels in Cancun
Certificate of Excellence
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3,559 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Cancun Resort & Spa
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Showing 3,104: English reviews
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent piano bar with very good services we were able to bring some pizza from their store ant have some martinis with my friends. They have a piano with a lady singing I enjoyed it. We spent the 24 of December there

Helpful?
Thank rorodriguez2124
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear rorodriguez2141, Thank you for staying at JW Marriott and sharing your review with us! I’m glad that you had an excellent stay at Christmas Eve here at our resort. It is great to know that you had a wonderful time at our lobby bar and that you were able to enjoy our 750° Pizzeria dishes. Which was your favorite... More 

Boulder, Colorado
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here for 5 days in June - not nearly long enough! Club 91 was fantastic. Excellent food & options, the service by everyone in there was phenomenal. Norma surprised us with a special dessert for our anniversary, Walter was beyond friendly and helpful. Erika and Jessica were so great. However, our favorite was Edilberto "Eddie"... More 

Helpful?
Thank SSB1010
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear SSB1010, Thank you for staying at JW Marriott and Club 91! I’m glad that you and your husband had a lovely stay with us, congratulations on your anniversary! Club 91 showcases the best of our resort: delicious food, comfortable rooms, and personalized service. Offering the quality and the luxury of the JW Marriott brand is what we strive for.... More 

Cancun, Mexico
2 reviews
5 of 5 stars Reviewed 1 week ago

Great hotel our room was beautiful and the staff was excellent. We stayed a week and the prices you pay for things like food are not bad at all, much more reasonable than other resorts I have stayed at

Helpful?
Thank Damon C
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Damon C, Thank you for staying at JW Marriott, I’m glad that you had an amazing week at our resort! It is great that we were able to exceed your expectations with our quality standards and impeccable service. Making our guests feel welcome and pampered is our priority! I hope you can come back soon, we look forward to... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed for two nights before we met up with family at another resort. Jw was everything we thought it'd be ambiance wise. We upgraded to the club 91 and was worth every penny! Bottomless ribeye, filet, and flank steak one night and bottomless sushi the other. As good a meal as you'll get at any restaurant and includes alcohol and... More 

Helpful?
Thank jmacdoubleo
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear jmacdoubleo, Thank you for staying at JW Marriott and Club 91! I’m glad that you and your family had a lovely stay with us! Club 91 is committed to offer the best things about our resort: excellent quality, delicious food, and personalized service. The discovery hour is particularly great! Which massage did you get at the Spa? Did you... More 

Avon, Connecticut
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second visit to JW Marriott Cancun Resort & Spa and we were not disappointed. The service at this resort is top notch and given the quality of food at it's many restaurants and restaurants from next door CasaMagna Marriott, one does not need to leave the resort area for food. We especially received outstanding service from the... More 

Helpful?
Thank masspjm
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear masspjm, Thank you for staying at JW Marriott once again! I’m glad that our resort was able to exceed your expectations this second time too. We are committed to offer excellent quality and a personalized service. Our kitchen team takes allergies and dietary requests very seriously, we will congratulate Chef Willy for his excellent job! Which was your favorite... More 

Dallas, Texas
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We booked a stay here extremely last minute and the hotel staff was accommodating and let us check in early. From the moment we were walking up the driveway everyone was beyond helpful. The hotel itself was gorgeous and very clean. The lounge chairs by the pool (which is phenomenal in itself) were the most comfortable chairs ever. It's a... More 

Helpful?
Thank Mari C
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Mari C, Thank you for staying at JW Marriott! I’m glad that you had a lovely last minute stay with us! In Marriott we look forward to offer our guests the quality and luxury of our brand, always with a world-class service and personalized attention. Making our guests’ stay flawless is our priority! This is truly the perfect resort... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We loved the service, all of the staff was friendly and helpful and treated us so well. We booked through Costco and received spa/massage credits, where Angel, one of the spa staff, took such good care to make my experience perfect. He was always a step ahead of me and brought me towels and water before I could even ask... More 

Helpful?
Thank Daniel O
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Daniel O, Thank you for staying at JW Marriott and sharing your experience with us, I’m glad that you had an amazing stay at our resort! Hosting our guests with excellent service and creating special memories are our commitments, we always look forward to make your stay flawless. It is great that you were able to check out our... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

When I travel, I always look first for Marriott properties. When I read about the amenities of the hotel and of the Club 91 program, I decided this seemed like a great option. My husband and I were not disappointed. I have to mention that we got a great rate using the AAA code and we traveled at the end... More 

Helpful?
1 Thank Jodi D
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Jodi D, Thank you for staying at Club 91! I’m glad that you had a great stay with us! Offering the highest quality standards and a world-class service is our commitment, we strive to make your holiday perfect and hassle-free. Club 91 is a great choice, very convenient! Its meal presentations are delicious and its personalized service and transportation... More 

Monterrey, Mexico
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a good choice if traveling on a meeting. The pools are infinity type and not too crowded. The service overall is very good. Not big issues during our conference. Beach is great and pool service is outstanding. Rooms have been upgraded with good result and great comfortable beds.

Helpful?
1 Thank jtiran
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear jtiran, Thank you for staying at JW Marriott! I’m glad that you had a brilliant business trip at our property. It is great to know that your event was successful and hassle-free! We are committed to offer the highest quality standards and a luxurious service to our guests- creating special moments is our passion. I hope you can come... More 

Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

its a 5 star hotel but not awesome experience as espected from a JW. looks like a marriott classic. 1. you must pay for everithing..its the first impression. 2. waiters offers fiji water and not local water. 3. the beach sunshades 100 dollars to rent. 4. room not fulk ocean view just partial view ( and i am a gold... More 

Helpful?
1 Thank Fernando R
MarriottCancun, Quality Coordinator at JW Marriott Cancun Resort & Spa, responded to this review

Dear Fernando R, Thank you for taking the time to write a review regarding your recent stay at JW Marriott Cancun. As we strive to deliver a flawless guest experience, I am sorry to know that in this occasion we did not meet your expectations. Please accept our apology for the inconvenienced experienced during your stay. Please know that this... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $199 - $655 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 On the Beach Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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