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JW Marriott Cancun Resort & Spa

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#12 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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JW Marriott Cancun Resort & Spa
JW Marriott Cancun Resort & Spa
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3,935 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Cancun Resort & Spa
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Showing 3,438: English reviews
us
Reviewed 1 week ago

My husband and I spent a week at this hotel in June 2016. We opted for the Club level which I would highly recommend. We did have a glitch or two upon arrival. A week before arrival I did e-mail and requested top club floor facing the Hard Rock Hotel. However, when we checked in we were being assigned to...

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Helpful?
1Thank rasky09
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear rasky09, Thank you for staying at JW Marriott and Club 91. Providing an excellent service is always our priority; I apologize for the situations that you experienced with both your room assignment and the technical maintenance problem that took place during your stay. We definitely value your feedback, your comments will allow us to improve. I hope you can...

Boston, Massachusetts
Reviewed 1 week ago

What separates this resort from some of the others we have stayed at are the people! You can train people to be customer focused, but you need to start with the right type of people, and we have to say, each and every person we had the pleasure to meet were just good people. It started with our check in...

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Helpful?
1Thank anonymous316
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear anonymous316, Thank you for staying at JW Marriott and Club 91. We are happy to know that you had a lovely stay with us. Hosting our guests with excellent service is the most important thing to us! making your stay flawless is our passion. We will congratulate Amy, Walter, Jessica, Norma, Sara, Nancy, Ivan, Gilberto, Hidalgo and the rest...

chicago
Reviewed 1 week ago

Overall, a nice hotel - it has a nice beach front, rooms are nicely appointed and the guests are pleasant. Our stay though, was marred by a request to move rooms in the middle of our stay. This was communicated via a letter slipped under the door the night before we were to move. When I spoke to the front...

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Helpful?
1Thank chimanChicago
MarriottCancun, Quality Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear ChimanChicago, We highly value the time you took to review your stay at JW Marriott Cancun Resort & Spa. As a Platinum Elite Member we appreciate your visit to our resort and extend an apology for the inconveniences you had during your stay in regards of your room. Please know that these works are necessary to keep offering the...

New Hampshire
Reviewed 1 week ago

My wife and I spent 5 nights/6 days at the JW Marriott. We picked the Marriott because we've tried All Inclusives and found them to be over priced, mediocre/bad food and employees that just didn't care, probably due to little or no tipping. From the moment we landed, we were met with smiling, laughing, happy Marriott employees. Typically there will...

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Helpful?
6Thank EricinNH
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear EricinNH, Congratulations on your wife’s birthday! I’m happy to know that you had an excellent stay and a lovely celebration at our resort. We believe in hosting our guests with excellent service, it is our passion! We will let our Club 91 team know that they were able to make your vacation special with their attentiveness and hospitality. Thank...

Seven Mile, Ohio
Reviewed 2 weeks ago

We met my two sisters and a brother-in-law at the JW Marriott for a week of escape from winter and some fun in the sun. This place is amazing! We spent most of our time lazing by and in the heated pool that has a gorgeous view of the Caribbean. The buffet breakfast was the most fabulous I have ever...

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Helpful?
3Thank anne2243218
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear anne2243218, Thank you for staying at JW Marriott and sharing your experience with us. We are happy to know that you and your family had a lovely stay with us and a great vacation in Cancun. Providing excellent service and the highest quality in our accommodations and restaurants is our priority, we are passionate about pampering our guests with...

Boise, Idaho
Reviewed 2 weeks ago via mobile

My wife and I went during the day of the dead in November. Best time to go to Cancun because no one is there. Great location, beach, dinning, pool and service. We couldn't do and see everything in 6 days. Want to go back again. Going to the JW in Costa Rica in Juna and hoping the JW experience is...

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Helpful?
2Thank zipit80
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear zipit80, I’m glad that you and your wife had a lovely stay at our resort this past November! We believe in hosting our guests with excellent service and the luxury of our brand, making your stay flawless is our passion. I invite you to join our loyalty program Marriott Rewards, you can obtain great benefits such as free wi-fi,...

Arlington, Massachusetts
Reviewed 2 weeks ago

This review will most likely be long, however, I like to try to offer people some of the restaurants off property as well as on and some of the things we learned by experience. First, as a Marriott rewards member I have experienced a couple of issues whenever I chose to use Mobile Check-in, it seems as though they really...

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Helpful?
3Thank Rhodymom2012
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Rhodymom2012, Thank you for staying at JW Marriott and sharing your experience with us. We are happy to know that you had a very pleasant stay with us and a great experience at our restaurants and Spa! We believe in hosting our guests with excellent service, we will let Miriam know that she did a fantastic job. Your loyalty...

Boston
Reviewed 2 weeks ago

We suppose to be vacationing in Tahoe, California skiing. Weather and flight cancellations changed our plans. Talk about extreme. The JW is a beautiful hotel. This being so last minute we were expecting just adequate for the room. but we were pleasantly surprised by Kim, the very sweet lady that checked us in to an awesome room, with a breathtaking...

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Helpful?
Thank SunsetFlyGirl
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear SunsetFlyGirl, Thank you for staying at JW Marriott and sharing your experience with us. I’m glad that you had an excellent stay at our resort! Hosting you with a luxurious and brilliant service is our priority, we will let Kim know that she was able to make your stay very special! I hope you can stay here again on...

San Diego, California, United States
Reviewed 2 weeks ago

Booked the trip (8 days) through Costco Travel (the best!) and could not be happier! Beaultiful property, fantastic staff, great restaurants and use of the Marriott Casa Magna next store! We couldn't have been more impressed by the friendliness and attentiveness of the entire staff! Giselle in the lobby bar, Jorge at the pool and virtually all of the other...

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Helpful?
1Thank Chris C
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Chris C, Thank you for staying at JW Marriott and sharing your experience with us. We are happy to know that your stay was perfect and that our resort was able to exceed your expectations in every way. We believe in hosting our guests with excellent service and the luxury of our brand, we will surely congratulate Giselle, Jorge,...

Reviewed 2 weeks ago

My mom and I absolutely loved our stay at the JW Marriott Cancun. A special thanks to Ysmael at the Beachwalk Restaurant who offered us excellent customer service! He was always attentive and ensured we had what we needed. We hope to go back one day soon!

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Helpful?
Thank More L
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear More L, Thank you for staying at JW Marriott! I’m glad that you had a flawless stay with us and a fantastic experience at Beachwalk. We believe in hosting our guests with excellent service, we will let Ysmael know that he impressed you with this outstanding job! I hope you can come back soon indeed! Sincerely Paulino Nájera Director...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $256 - $608 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#11 Top resorts Hotel in Cancun
#12 Spa Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Luxury Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travelers.
243 questions
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Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“North side to see sunset”
 of 5 bubbles JasimM43, 6 days ago | Read review
“Cabana #5 thru #10 gets a lot of sun,,”
  • housekeeping made a bunny
  • sun sun fun fun
 of 5 bubbles pppKKKooo, 1 week ago | Read review
“Ocean-front is the way to go.”
 of 5 bubbles elisabethg441, 1 week ago | Read review
“Sea View Club Floor”
 of 5 bubbles dieeilige, 1 week ago | Read review
“All the rooms have great views but it you book a south facing room you have a view of both the ocean and the lagoon.”
 of 5 bubbles anne2243218, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question