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JW Marriott Cancun Resort & Spa

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Blvd. Kukulcan, Km 14.5 Lote 40-A, Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
32 people are viewing this hotel
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Traveler (1006)
360
Panoramas (1)
Room & Suite (208)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 08/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Cancun Resort & Spa
Updated 08/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#70 of 269 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Discover the new and rejuvenated JW Marriott Cancun Resort & Spa which includes an extensive transformation to all 447 lavish ocean-facing guestrooms and suites. The hotel’s multi-million dollar restoration will provide the highest degree of luxury service, embracing its ideal beachfront location and introducing modern elements complemented by local Mayan flair. The hotel is furnished with pieces that incorporate traditional Mayan designs, including authentic Mexican textiles and reclaimed wood accents adorned with meticulously carved drawings, paying homage to the cross-stitched embroidery typically found in garments worn by the ancient Yucatan people. Additional renovation highlights include modern, oversized bathrooms with freestanding soaking tubs, luxurious rainfall showers, dual sinks, and granite vanity tops featuring chrome detailing that deliver an elevated look and feel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Game room
Aerobics
Entertainment staff
Evening entertainment
Fishing
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Housekeeping
Minibar
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family Resort
Languages Spoken
English, Spanish

Location

Full view
77Somewhat walkable
Grade: 77 out of 100
33Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
661Reviews109Q+A100Room tips
Traveler rating
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  • 39
Time of year
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Popular mentions
Grey T wrote a review Yesterday
DC36 contributions152 helpful votes
The good: Beach: The lifeguards here are the best I've encountered at any of the 10 hotels I've stayed at. I stopped staying at the Zilara because they basically won't let you swim in the ocean, claiming it's too "dangerous." A lot of hotels put up the red flags at the slightest sign of an undertow and the guards constantly harass you. (The hotels direct the policy on the beach in front of their hotel). This hotel is super reasonable, they let you ride waves, the guards don't harass you, the flags are mostly kept at yellow. This was a huge plus for me. If you like to bodysurf, etc, this hotel is A+. Pools/Seating: Seat saving is problematic here, the staff doesn't police it or care, but there was ample seating while we were here. The pool areas are pretty quiet, the pools are warm-ish, and the vibe is low-key and nice. The pool staff is normal and present without being overbearing. It was one of the better pool scenes I've experienced in Cancun. Restaurants: I thought the food here was good and really reasonably priced. I had a pasta with lobster and all kind of seafood and it was about $22. A sushi dinner for 2 was about $65. There is cheap pizza for like $2 a slice. The coffee is not hot or fresh or good (and is $4 for a medium cup). But you have a lot of options between this and the Marriott next door and the prices are pretty reasonable in my experience. (We did go to the sports bar at noon, our food didn't come until 1245 (we were the only people there), and the fries were totally cold, so there's that.....) Design: The hotel and rooms are gorgeous. Modern design with a lot of wood. Really beautiful. The not so good: Housekeeping is really spotty. There is a complicated coffee maker in the room and while the maids replenished the coffee, they didn't replenish the cups, ever. Ditto the bath salts, once we used a packet, no more after that. Checkin: Slow and understaffed. Bonvoy Status: By now everyone knows that Bonvoy is horrible, they ruined SPG and in the world of business travel it's so bad people talk about being "Bonvoyed" whenever some indignity is put upon us. We are lifetime platinum, which means we earned the highest status for 10 years straight and over 1000 stays, and it basically gets you nothing. I'd forgotten how weird Bonvoy is about booking through travel agents (neither Hyatt nor Hilton cares) so we basically got nothing. Even when we asked for a 1-hour delayed late checkout in a half empty hotel on a freaking Tuesday, they acted like they were creating miracles by making a "one time exception." We generally avoid Marriott anymore because the loyalty program is horrible and this stay reminded of that. Don't expect much. Club 91 / All inclusive: We were upsold at checkin to Club 91 for $125 a day for two people. This program would be awesome with a few tweaks but we cancelled after a couple of days. It wasn't bad, but it is essentially an executive lounge. The food is not bad but it is basically the leftovers from the other restaurants, and if you don't like the selection of the day, you are out of luck. One day was Thai food and it was OK, the next was not good at all. The front desk does not understand what it includes, so for instance we ordered a margarita at lunch and they said "no.' The front desk literally wrote on my Club 91 sheet next to lunch: "beer and margaritas." The bar is good - it is open from 6-10, but again you are in a top floor executive lounge and it feels like that-- If you don't want to go up there for every meal and drink, know that nothing is included outside of that room. They should include maybe a set number of drinks per day and maybe a meal at the main restaurant as well and it would be a great value. When we cancelled, I found we spent the same amount per day - maybe $5 more, but we had total freedom and variety. The Ugly: COVID: COVID protocols are not taken seriously. The gym is overrun with COVIDiots, mask rules are totally disregarded. Again, there is no vaxx requirement to get into Mexico so you have no idea if the person next to you cares at all about infecting others. Staff are fully aware people are unmasked in the gym and don't care. Gym: The gym is actually pretty good bu it is very densely packed. There is an adjacent bike/yoga room if you are doing bodyweight/crossfit etc. But it is packed in the morning with unmasked COVIDiots. TV: We asked them to turn down the TV which was set on FOX News at full blast volume and pundits yelling about how bIdEn iS cAuSiNg WorLd War ThReE. They said no, the volume is set and Fox News is the only channel they are allowed to play. Fox News loves Mexicans so that's probably why? I will say in general that interior music and TVs were SO LOUD (lobby, Club 91). Overall: I liked the JW Marriott and would go back if it was priced right (we typically stay at Hyatt all inclusives which are about 2x the cost of what we paid here, and I thought that was a good value). There were not many problems at all, typical hotel stuff, and of course the Bonvoy program is worthless, but the lifeguard situation is uniquely good here, the food is well priced and decent, and the vibe overall isn't trashy at all and generally very quiet and low-key.
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Date of stay: January 2022
Location
Cleanliness
Service
Room Tip: all rooms are oceanview
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1 Helpful vote
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Marcia523 wrote a review Jan 25
New Rochelle, New York50 contributions24 helpful votes
This was our 5th or 6th time staying at this resort. Based on advice from others we booked ourselves into club 91. It made for an exceptional stay. From check in to check out, everything was top notch. We were greeted cordially and asked to schedule our covid tests for return to the US in the hotel's business center. Our room was beautiful, modern and spacious with a large bathroom. A rainfall shower. We didn't know that the lounge offered food for 3 daily meals so we cancelled our dinner reservations to eat off property. Some have complained about the food, but we had no problems whatsoever. Premium bar and wines. Pool had plenty of cushioned lounge chairs-and attentive servers. It will be hard to travel any other way in the future.
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Date of stay: January 2022Trip type: Traveled as a couple
Room Tip: Definitely swing for the Club floor.
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1 Helpful vote
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Martins M wrote a review Jan 24
1 contribution1 helpful vote
Perfect service at J. W. Marriott Cancún delivered by Manuela, definitely the best waitress in the pool area. Her professionalism and captivating kindness made all the difference to our memorable vacations.
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Date of stay: January 2022Trip type: Traveled as a couple
1 Helpful vote
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travelforthes0ul wrote a review Jan 24
Sydney, Australia38 contributions24 helpful votes
Constantly let down by poor service and poor policies. A boring generic experience and far from 5 star accommodating. The place is designed to gouge more and more money out of your pocket and yet doesn't deliver. Forced resort fees which get you a couple of coupons lol. Poor rooms, with great bathrooms. Book elsewhere
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Date of stay: January 2022
Value
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Response from Melissa Basto, General Manager at JW Marriott Cancun Resort & Spa
Responded 2 days ago
Dear Guest, Thank you for taking the time to write a review regarding your recent stay. I have shared your feedback with our management team to ensure we better your experience. We hope we can welcome you back during your next visit to Cancun. Sincerely, Erick Marcelino Quality Coordinator
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musicmgrnyc wrote a review Jan 19
New York, NY53 contributions36 helpful votes
We were here for a five night stay in mid-January 2022. The property is top notch, with beautifully appointed rooms - first class soft and hard goods. Great poolside drinks and service from Manuel and team - don’t miss the Pina Coladas! Also friendly and warm service from Jimenea in the JW Lobby Bar. Only criticism is that the menus across the board at the JW and the attached Marriott seemed to be aspirationally unique and a little too adventurous for their own good - would be better to offer some less adventurous selections for the reserved eaters in the group; wasn’t a problem for us, exactly, but heard the same from other guests. Avoid the Italian restaurant at all costs - horrible food, especially the lasagna, which no one at our table finished. This was also shared by other guests. Points off for the Fox News being played in the lobby 24/7 - not surprising there were quite a few MAGA hats around - the hotel is certainly Americanized and not particularly Mexican, in case you are looking for a property that feels more international.
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Date of stay: January 2022Trip type: Traveled with friends
Room Tip: Don’t be afraid to leave the hotel for alternate dining - many great choices like Porfirio’s,...
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3 Helpful votes
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PRICE RANGE
$167 - $397 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott cancun hotel cancun, jw marriott cancun resort, cancun marriott
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
448
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Frequently Asked Questions about JW Marriott Cancun Resort & Spa
Which popular attractions are close to JW Marriott Cancun Resort & Spa?
Nearby attractions include Club 91 (0.07 miles), Playa Ballenas (0.2 miles), and Extreme Games Cancun (0.3 miles).
What are some of the property amenities at JW Marriott Cancun Resort & Spa?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at JW Marriott Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Cancun Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Cancun Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JW Marriott Cancun Resort & Spa?
Conveniently located restaurants include Chambao Cancun, Funky Geisha Cancun, and Crab House Cancun.
Are there opportunities to exercise at JW Marriott Cancun Resort & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does JW Marriott Cancun Resort & Spa have airport transportation?
Yes, JW Marriott Cancun Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Cancun Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Cancun Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Cancun Resort & Spa?
The staff speaks multiple languages, including English and Spanish.