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JW Marriott Cancun Resort & Spa

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#10 of 180 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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JW Marriott Cancun Resort & Spa
JW Marriott Cancun Resort & Spa
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3,605 Reviews from our TripAdvisor Community

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Showing 3,143: English reviews
USA
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed yesterday NEW

There are many choices of excellent resorts in Cancun and the key is to find one that best fits your traveler profile and the criteria important to you when traveling. As part of the greater Marriott chain, the JW Marriott is an excellent choice if you're already a Marriott Rewards member and especially if you're an elite member. They do... More 

Helpful?
4 Thank no_map
Level Contributor
6 reviews
5 of 5 stars Reviewed yesterday NEW

We have been to Cancun multiple times and stayed in multiple resorts as well as cruised and traveled to many beach destinations around the U.S., Mediterranean, Mexico and Caribbean and this is our favorite beach resort. Great: Best pool anywhere. Amazing view, gentle breeze, warm water, super comfy chairs. Great steak and fish tacos at the pool. Chips, salsa and... More 

Helpful?
Thank Scott A
Lexington, Kentucky
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

The service was amazing. Erick and his assistant, Freddie, were very attentive, professional, and courteous. The food had incredible flavor with very reasonable prices The combination of excellent service and delicious food makes Gustinos a perfect place to eat.

Helpful?
Thank southphillygirl2130
Miami, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed 4 nights at JW as a vacation from our vacation (stayed 6 nights at another resort before moving to JW) because we have stayed several times before and absolutely loved it each time. This time was no exception. Upgraded to ocean front suite & it was definitely worth it, though the other rooms were all amazing as well. Top... More 

Helpful?
1 Thank JKJK9801
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Amazing is an understatement. I am on my honeymoon and was treated like a princess. Our server Julio Cesar decorated our table with rose petals, and treated us like we were his top priority. Superb service all around. Will definitely be recommending this place & coming back again!

Helpful?
Thank Jena162
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel surpassed all of our expectations. From reading the reviews, we chose this hotel but it was far nicer than we expected. We upgraded to a suite and were glad we did. Ocean view right out our window. Waking up to that view every morning was so worth it. We went in September and it was not crowded at... More 

Helpful?
2 Thank Denise N
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Denise N, Thank you for choosing JW Marriott! I’m very glad to know that you had a flawless stay at our resort and that we were able to exceed your expectations in every way. Hosting our guests with the excellence and luxury of our brand is something very important to us, we always look forward to make our guests... More 

El Dorado Hills, California
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

For thous who are willing to spend a little more and are not interested in the all inclusive thing, I would highly recommend the JW Marriott. The property staff and amenities keep consistent with the excellence you would expect form a JW Marriott and most of the rooms have an amazing view. Obviously, there are better rooms, but I would... More 

Helpful?
1 Thank Charles S
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Charles S, Thank you for staying at JW Marriott! We value your loyalty as a Marriott Rewards member. I’m glad that you had an excellent stay at our resort, it seems that you enjoyed it to its fullest! We always look forward to host our guests with excellence, going the extra mile to pamper our guests is something we... More 

Kansas
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

If you want to stay on Hotel Row, this would be a place to check out. It was our second stay with them. We did have to leave earlier than we had hoped, but we loved the ocean front suite and the staff was fantastic. It has a great pool and beach area and is next door to the other... More 

Helpful?
Thank KansasIslandhoppers
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear KansasIslandhoppers, Thank you for having stayed with us. We are glad you enjoyed all the hotel facilities and the beautiful Caribbean ocean, I am happy to know that you like our beautiful Ocean Front Suites and that you can experience once again our excellent service. I invite you to join our Marriott Rewards program so you can enjoy great... More 

La Cygne, KS
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently completed a four day stay at the JW Marriott. It was our first trip to Cancun and so we made our selection based entirely on online reviews. While we could see this hotel had excellent reviews, we were still a little leary just because we had no idea for sure. But right from the start we were thoroughly... More 

Helpful?
3 Thank Stan29
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Stan29, I’m glad that you and your wife had a great stay at our resort and a lovely first time in Cancun! It is great to know that our quality standards and our service were able to exceed your expectations! In Marriott, we strive to host our guests with excellence – we are passionate about creating unforgettable moments. I... More 

Riverdale, Georgia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The pools were awesome!!!! The breakfast buffet was amazing!! What a selection-something for everyone and the pricing was good!! The service at the pool - excellent. Someone was always checking on you. There were plenty of umbrellas for everyone..view from our room was beautiful :-)!!!! We all loved the place.... Go into town to book your excursions....

Helpful?
2 Thank traceym423
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear traceym423, Thank you for staying at JW Marriott! I’m glad that you enjoyed your stay at our resort and that you had a great experience at Sedona Grill. Offering a brilliant resort experience and a world-class service are what make us special, creating unforgettable moments is our passion! I hope you can come back soon so you can continue... More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $199 - $683 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
TripAdvisor is proud to partner with Expedia, Marriott, Booking.com, Odigeo, Travelocity, getaroom.com, Hotels.com, Hotwire, Priceline and Jetsetter so you can book your JW Marriott Cancun Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 Spa Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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