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JW Marriott Cancun Resort & Spa

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Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera Lote 40-A, Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (674)
360
Panoramas (1)
Room & Suite (187)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 08/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Cancun Resort & Spa
Updated 08/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 237 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Discover the new and rejuvenated JW Marriott Cancun Resort & Spa which includes an extensive transformation to all 447 lavish ocean-facing guestrooms and suites. The hotel’s multi-million dollar restoration will provide the highest degree of luxury service, embracing its ideal beachfront location and introducing modern elements complemented by local Mayan flair. The hotel is furnished with pieces that incorporate traditional Mayan designs, including authentic Mexican textiles and reclaimed wood accents adorned with meticulously carved drawings, paying homage to the cross-stitched embroidery typically found in garments worn by the ancient Yucatan people. Additional renovation highlights include modern, oversized bathrooms with freestanding soaking tubs, luxurious rainfall showers, dual sinks, and granite vanity tops featuring chrome detailing that deliver an elevated look and feel.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Game room
Aerobics
Entertainment staff
Fishing
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family Resort
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
75Somewhat walkable
Grade: 75 out of 100
26Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
410Reviews61Q+A61Room tips
Traveler rating
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  • 16
Time of year
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Popular mentions
Ann M wrote a review Yesterday
Dallas, Texas11 contributions5 helpful votes
I would love to give this place a 5 star rating but sadly I can’t. The facility is beautiful as are the rooms. The pool area is vast and gorgeous over looking a beautiful beach. Where this place falls short is in its food choices and pool personnel. We have been here a week and are frankly sick of the lack of restaurant choices and the menus. The Beachwalk Cafe, which services the pool area has a very limited, overpriced menu. Therefore we went to the grocery store and bought some snacks and my husband bought some beer so that we didn’t have to have a $200 food bill everyday. We were then told that the pool belonged to the Beachwalk Cafe and you couldn’t have your own food at the pool and would have to take it down to the beach. In what world does a hotel not allow you to use the pool if you have snacks with you? I’m paying to stay at the JW Marriott and not at the Beachwalk Cafe. If this is how it is then we needed to be told at check-in that in order to use the pool area, you must purchase food from the Beachwalk Cafe and only from there. I understand that times are hard right now and they need money but that sure doesn’t prompt me to purchase more food from them. To the contrary, I won’t spend another dollar anywhere at this hotel. Just to be clear, I have purchased food everyday I’ve been to the pool but clearly not as much as they feel I need to. We have also eaten at the deli several times and at their very limited choices of restaurants several evenings. The women’s restroom at the pool is also disgusting. So much so that I will go all the way up to our room as not to have to use it. It’s a beautiful hotel but I won’t be back and it gives the Marriott brand a bad name to treat their guests this way.
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Date of stay: November 2020Trip type: Traveled with family
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Jon D wrote a review Yesterday
27 contributions13 helpful votes
I agonized over the decision of staying at JW vs Ritz...picked the JW and it was the right decision. There’s a few things here that won’t be at the Ritz- club music in the lobby and kids/more family feel...but as a couple, we were able to relax no problem and overall seems like more value for your $$$ here. The rooms are a highlight- clean, spacious and new with angled private balconies all with ocean front views, comfortable beds and huge shower that could fit 5 people. The beach is clean- no seaweed, clear water but can be a bit rough. I feel like the staff here provided service that was comparable to Ritz properties I have stayed at previously. Everyone said hello, asked how we were doing and how they could help. There was always attention to detail too- for example, my girlfriend had a coffee in the AM that was pretty weak...we told Abiel on the beach and he brought us a strong latte with an extra shot. They listen to you here and work very hard. I would be remiss if I also did not single out concierge Angel. I tried desperately, as did a few others, to make special anniversary reservations at a famous restaurant in Cancun but with no success. After a few minutes with Angel, he fixed it for us. Our last night in Cancun will be spectacular thanks to him going above and beyond to help guests. Lastly, I stayed here during COVID. As a doctor, I felt very safe...but also able to enjoy vacation and forget about the craziness in the world for a few days.
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Date of stay: November 2020Trip type: Traveled as a couple
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Rabanos_in_TX wrote a review Nov 27
Corrigan, Texas25 contributions4 helpful votes
The service was impeccable, Club 91 was fantastic, the suite upgrade made the trip perfect, and the pool and people were amazing! Shout out to Marco and Francisco in Club 91, Luis and Rogelio in the Concierge, and all of the poolside staff who left us wanting for nothing! Rosa Negra and Sasi Thai were outstanding off property meals. We will be back!
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Date of stay: November 2020Trip type: Traveled with friends
1 Helpful vote
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Roger C wrote a review Nov 27
San Francisco, California11 contributions
We normally enjoy JW around the world but this one has the best spin class with an awesome instructor Daniel. I highly recommend booking classes if you like to stay active and healthy dusting your stay here in Cancun. They follow COVID protocols and is a wonderful facility for massages as well. Use the Mywellness app to reserve it
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Date of stay: November 2020Trip type: Traveled as a couple
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Jim T wrote a review Nov 25
Windermere, Florida221 contributions91 helpful votes
Great spot and better people. We went as a family for a covid boredom trip and really enjoyed the hotel. We were on the club level and our kids had a normal room. the club was really nice and everyone very friendly; maybe a little too rule driven. the pool area is really nice and my wife and I liked the fact that there is an adult pool. We really only experienced one of the restaurants; Gustino's, but it was really good. The staff are very friendly and seem to be genuinely happy that you are there. Highly recommend this hotel and we will be back next time in Cancun.
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Date of stay: November 2020
Location
Cleanliness
Service
Room Tip: Club level is great.
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1 Helpful vote
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PRICE RANGE
$167 - $397 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott cancun hotel cancun, jw marriott cancun resort, cancun marriott
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
448
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Frequently Asked Questions about JW Marriott Cancun Resort & Spa
Which popular attractions are close to JW Marriott Cancun Resort & Spa?
Nearby attractions include Club 91 (0.09 miles), Playa Ballenas (0.2 miles), and Extreme Games Cancun (0.3 miles).
What are some of the property amenities at JW Marriott Cancun Resort & Spa?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at JW Marriott Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Cancun Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Cancun Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JW Marriott Cancun Resort & Spa?
Conveniently located restaurants include Tora Cancun, Harry’s, and Crab House Cancun.
Are there opportunities to exercise at JW Marriott Cancun Resort & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at JW Marriott Cancun Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Cancun Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Cancun Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to JW Marriott Cancun Resort & Spa?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.1 miles) and Scorpion’s Temple (1.7 miles).