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JW Marriott Cancun Resort & Spa

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#12 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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JW Marriott Cancun Resort & Spa
JW Marriott Cancun Resort & Spa
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3,993 Reviews from our TripAdvisor Community

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Showing 3,492: English reviews
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Melville, New York
Reviewed yesterday NEW

We had a great experience staying at this Marriott property for 5 nights in February 2017. Was here with my wife and two adult children. We booked two ocean view rooms in Club 91, the JW's club floor. There are several things that make this an outstanding hotel. We paid extra for the club floor, and it was well worth...

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3Thank BarbaraMichael
New York City, New York
Reviewed yesterday NEW

A great hotel and a really good range of restaurants nearby. Staff are really helpful and courteous! Food is fine! Love this place. Very convenient for shops and the beach is amazing. Good coffee shop too if you do not want full breakfast. Go across the street for sundowner around 6.30pm. Enjoy!

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1Thank mantaal2015
Harrison Township, Michigan
Reviewed yesterday NEW

My husband and I visited Cancun and the JW Marriott for 12 glorious days. This is the first time we have not stayed at an All Inclusive in 10 years. It was also our 8th visit to Cancun. My husband is a Platinum Elite member and we used points for our room and we did upgrade to the Club 91...

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2Thank jjswans
Rogers, Arkansas
Reviewed yesterday NEWvia mobile

Buyer beware! I have no idea how others rate this property well. It is not worthy of the JW banner at all. We are Platinum Premiere members who travel quite a bit. This place is in disrepair. Chipping paint everywhere, astro turf where grass belongs, a bug infested pool bathroom, bath mats at the elevators, concrete that is chipped and...

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4Thank Kelley E
Plano, Texas
Reviewed 2 days ago NEWvia mobile

We had a great family trip over spring break. The hotel and staff were very family friendly. The facility was clean with great buffet options for breakfast and dinner. The facility was not overcrowded even during spring break. Bell man Israel Orta was a pleasure to work with. He was exceptionally friendly and helpful. I would recommend reserving the beach...

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3Thank JMESSNER0509
Washington DC, District of Columbia
Reviewed 2 days ago NEWvia mobile

This hotel is wonderful! We have been twice in the same year we loved it so much. The food, service and views are amazing. Stop what your doing and book now. The sprawling pool is great for adults, kids and even babies with a large section only 8in deep. The kind crap ceviche and fish tacos are a must. Also...

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2Thank claire2054
Cumberland, Rhode Island
Reviewed 3 days ago NEW

Just got back last night and can't wait to find time to return. My spouse is platinum premier at Marriott and we were treated like royalty, like other reviewers have said. We have stayed at many Marriott, Renaissance, and JW properties and this is one of the best - just above our beloved JW Dessert Springs and Harbor Beach Marriott...

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3Thank Kberkos
Richmond, Virginia
Reviewed 4 days ago NEW

Ok. Let me tell you, this resort is simply spectacular! From the minute we arrived to the sad goodbyes (we didn't want to leave), the entirety of our trip was fabulous! This resort is not only beautiful but is staffed with THE most excellent people. They are helpful, courteous, always available (without smothering) they even helped me and my family...

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6Thank Nellnellienellen
TX
Reviewed 5 days ago NEWvia mobile

Service is second to none at the JW. I've never had more people ask if I needed any thing or any help. Hidalgo at the Beachwalk waited on my wife and I 3 days in a row. He was outstanding, he was the definition customer service. We will be back!

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2Thank masterblaster22
Reviewed 5 days ago NEWvia mobile

We visit once a year and the staff goes above and beyond each time. We have not met anyone who doesn't love this property. Nothing to complain about. The rooms will be renaovated this year and I am looking forward to returning in December to see the new rooms. Everyone is super but these individuals go above and beyond each...

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Thank M B
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $257 - $626 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Despegar.com, Hotels.com and Jetsetter so you can book your JW Marriott Cancun Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#11 Top resorts Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 Spa Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travelers.
259 questions
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Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Highly recommend spending the extra money for the club floor (Club 91)”
 of 5 bubbles BarbaraMichael, yesterday | Read review
“The higher the better”
 of 5 bubbles jjswans, yesterday | Read review
“Floor six and up”
 of 5 bubbles Kberkos, 3 days ago | Read review
“The ocean side rooms have amazing views of the incredible blue water and pools.”
 of 5 bubbles cpcarter2017, 1 week ago | Read review
“Choose a room on the 12th or 13th floor for the deepest, largest balconies.”
 of 5 bubbles CityGirlWrites, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question