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JW Marriott Cancun Resort & Spa

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Blvd. Kukulcan, Km 14.5 Lote 40-A, Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (843)
360
Panoramas (1)
Pool & Beach (215)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 08/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Cancun Resort & Spa
Updated 08/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#46 of 260 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Discover the new and rejuvenated JW Marriott Cancun Resort & Spa which includes an extensive transformation to all 447 lavish ocean-facing guestrooms and suites. The hotel’s multi-million dollar restoration will provide the highest degree of luxury service, embracing its ideal beachfront location and introducing modern elements complemented by local Mayan flair. The hotel is furnished with pieces that incorporate traditional Mayan designs, including authentic Mexican textiles and reclaimed wood accents adorned with meticulously carved drawings, paying homage to the cross-stitched embroidery typically found in garments worn by the ancient Yucatan people. Additional renovation highlights include modern, oversized bathrooms with freestanding soaking tubs, luxurious rainfall showers, dual sinks, and granite vanity tops featuring chrome detailing that deliver an elevated look and feel.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Game room
Aerobics
Entertainment staff
Fishing
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Housekeeping
Minibar
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family Resort
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
76Somewhat walkable
Grade: 76 out of 100
30Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
531Reviews85Q+A92Room tips
Traveler rating
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  • 22
Time of year
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Popular mentions
marymae wrote a review Jun 11
San Antonio, Texas21 contributions28 helpful votes
Another fabulous visit to the JW. There is a reason I keep coming back, and a consistently high level of service is at the top of the list. All staff members are kind and go out of their way to make your stay comfortable. Hector at Gustinos, Manuel, Ricardo and Sergio at the pool bars - all of them fabulous! We were there mid week, and it was glorious! Walked right into the gym no problem and no wait. Found a place under a Cabana at the adult pool and it was so peaceful! We were not there over the weekend, so did not get to enjoy the DJ music at the adult pool, but the quiet vibe was just what we needed. We loved our drinks and the fabulous entertainment at the Lobby Bar, singing along to some of the tunes! We ate at Gustinos, and as usual it was stellar. Awesome service by Hector, and amazing ambience with a quiet saxophone player in the foyer. Gorgeous! I loved their new bar carved out inside Gustinos, and wish I knew about that earlier, as we would have been there for sure for drinks on an earlier night. A trip to the Spa and soothing hot tub closed out a great trip. Our room was beautifully updated with a beautiful view of the water and pools. Yes, there is still a few more rooms they are working on in the renovation (adult pool side, corner of floors 10-14) but they are almost finished! And the noise was minimal - heard faintly and only at times if you were at the adult pool. We were there in June, and that month is famous for seaweed in Cancun. But the JW did a great job of cleaning each morning, and a walk down Hotel Zone reveals JW does the BEST job in cleaning and raking as compared to all other hotels. The water was a beautiful clear blue, and the sun shining on the waves made the whole JW views spectacular.
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Date of stay: June 2021Trip type: Traveled as a couple
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NYCLit wrote a review Jun 10
New York City, New York17 contributions23 helpful votes
+1
I've stayed in this property for 10 years believing that it would get better someday. I now know that it wouldn't. Impossible to relax because of the construction noise and the obnoxious DJ music all over the resort. The food at Gustino was disgusting. The front desk staff was rude and very unknowledgeable. They attempt to upsell the suites to white, heterosexual couples at check-in -- so if you don't fit that description, you are stuck in a small room right beside the construction. I couldn't even get an upgrade even though I am Titanium elite member AND willing to pay for it AND had been staying there since March 2011. All because I am a gay, person of color. Speaking of bigotry, one day, all the white guests immediately got out of the pool when a Black family started swimming. See pic. It was nauseating to see it in 2021! That's the type of guests this hotel invites. On my first week there, a gym staff member harassed me while I was running on a treadmill 500 feet away from two other maskless white guests in the gym and demanded that I wear a mask. But he left the other two maskless while guests alone. It isn't coincidental that he picked on the person of color in the room. I told the hotel about this harassment and they brushed it off as if it was something they promote there. The ocean was packed with smelly seaweed and the hotel isn't doing anything to clean it up. See pic. It was disgusting. I couldn't even get the shower to run because the knob keeps on breaking and I had to keep on reattaching it. See pic. Guests don't wear masks in the hotel lobby and elevators but nobody does anything to make them comply with COVID-19 rules. The concierge staff (e.g., Angel) likes to help only white guests and pretended not to see my brown skin when I am waiting to be helped RIGHT IN FRONT OF HIM. The elevators take forever -- and when they open, they are packed with people not wearing masks. So wait another 15 minutes for the next one. And if you decide to still stay there, make sure you get vaccinated for hepatitis A -- and please take this warning seriously. This hotel doesn't deserve its kind staff, including Miguel Chan and Gilberto Hernandez. They are too good for this place. And so are you.
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Date of stay: June 2021
Value
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Thomas T wrote a review Jun 10
7 contributions2 helpful votes
Bads: (1) people selling on the beach are HORRIBLE. You get approached about once ever, single minute. It is impossible to relax, read a book, have a conversation, or do any beach activities because of the awful people trying to sell junk on the beach. They get in your face, insult you when you don't respond, and violate all your privacy. And the hotel does NOTHING to stop this. (2) the hotel us under construction (replacing concrete I think) so it is loud on one side, but the hotel does not warn you of this before booking or provide a discount for rooms (many) near the construction. Prepare to wake up to hammers and power tools. (3) beach seems to be getting narrower by the year. As if they are losing sand. Goods: what you'd expect. Staff is generally nice and responsive (except for doing nothing about vendors on the beach). Food is decent. Pool is nice. They provide 'free' covid testing for guests. Guests are required to wear face masks, but it is not enforced (this is a good or a bad depending on who you are).
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Date of stay: June 2021
Value
Cleanliness
Service
Room Tip: You want to be on the North side to avoid construction.
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Johnny Volk wrote a review Jun 7
Hayward, California, United States11 contributions4 helpful votes
This is a late review (stayed first week in April 2021) but recently stayed at a subpar Marriott property so it reminded me how much we enjoyed and appreciated the JW Cancun so wanted to share my thoughts. Stay went above and beyond which I guess you expect from a JW but it was Semana Santa (Easter Week) and the hotel was busy from international tourists as well as Mexican nationals enjoying family time for the holiday week. Being Platinum Elite members, we had free complimentary breakfast but opted to upgrade one morning to the buffet and were glad we did. Felt like it was good value for what we got in return. The hotel has a nice set up for the buffet to ensure guests don't handle the food themselves. I feel like hotels in the US wouldn't even entertain the idea of a modified buffet like this because of COVID whereas the JW staff made it work. Pros: -Amazing property. Super clean, great staff -Two pools to choose from. Adult only pool had a DJ and swim up bar. I could have stayed there all day -Beach palapas and chairs were always open. You may have to walk a little further to find an open one but there was always space - good dining options on site -free parking (both valet and self parking which is unheard of in the US) -free guac bar in the hotel lobby bar. Nightly entertainment here as well -onsite COVID testing was super simple and free. I appreciated this opportunity to test at the JW. Cons: -Gym was pretty busy. Not much the hotel staff can do about this IMO but worth noting -20-45 min. wait for the buffet but if you only do it once or twice on the trip, it's fine -I fully expected this but drinks on the property were kinda pricey. Treated myself to a few mezcalitas and was close to $20 each. Just pick up your own alcohol at a local grocery store like the Super Chedraiu and bring it up to your room Pro tip: -Try to get to the pool or beach earlier in the day. You'll have a better pick of the chairs. Thanks for a great stay and hope to be back again!
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Date of stay: April 2021
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Lisa S wrote a review Jun 7
Fort Washington, Maryland2 contributions
Our family of 5 spent one week at the JW Marriott Cancun Resort and Spa. In spite of night having all amenities available, our family had a wonderfully relaxing vacation. There is currently construction going on that affects the adult pool, some comments suggested that it was a problem, however, I personally did not have a problem with the noise of the construction, nor did any member of my traveling party. The pool side service was prompt and efficient. All of the staff were friendly and accommodating, I had no bad experience with any of the staff. My family and I traveled during the Memorial Day Weekend, we had no issue finding poolside or beach seating. We will definitely return to the JW Marriott on our next vacation to Cancun.
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Date of stay: May 2021
Rooms
Service
Sleep Quality
Room Tip: We were in the Caribbean Suite, which had an amazing view.
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Response from Melissa Basto, General Manager at JW Marriott Cancun Resort & Spa
Responded 4 days ago
Dear lisasU8375VI, Thank you for taking the time on sharing your comments regarding your recent stay at JW Marriott Cancun Resort & Spa and for making us part of your vacation. Moreover, we are glad that your overall experience was really positive where you and your family were able to enjoy many aspects of our property and our service. We hope to have the opportunity to host you again in the future in order to create another wonderful experience. Warmest regards, Melissa Basto Marketing & PR Manager
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PRICE RANGE
$167 - $397 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott cancun hotel cancun, jw marriott cancun resort, cancun marriott
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
448
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Frequently Asked Questions about JW Marriott Cancun Resort & Spa
Which popular attractions are close to JW Marriott Cancun Resort & Spa?
Nearby attractions include Club 91 (0.07 miles), Playa Ballenas (0.2 miles), and Extreme Games Cancun (0.3 miles).
What are some of the property amenities at JW Marriott Cancun Resort & Spa?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at JW Marriott Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Cancun Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Cancun Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JW Marriott Cancun Resort & Spa?
Conveniently located restaurants include Funky Geisha Cancun, Porfirio's Cancún, and RosaNegra Cancun.
Are there opportunities to exercise at JW Marriott Cancun Resort & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at JW Marriott Cancun Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Cancun Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Cancun Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to JW Marriott Cancun Resort & Spa?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.1 miles) and Scorpion’s Temple (1.7 miles).