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JW Marriott Cancun Resort & Spa

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#11 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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JW Marriott Cancun Resort & Spa
JW Marriott Cancun Resort & Spa
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3,865 Reviews from our TripAdvisor Community

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Showing 3,370: English reviews
San Francisco, California
Reviewed yesterday NEW

Like other hotels on the strip, it has direct access to the beach. The services are great. Fitness/spa center has 6 days per week group fitness classes. Each day, program has TRX, Spin, HIT, full body workout etc. Danial is a great instructor. He is knowledgeable and patient.

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Helpful?
Thank verachenlulu
Oakton, Virginia, United States
Reviewed yesterday NEW

Truly some of the nicest people on the planet work here. And they're not just nice to guests - they're nice to each other. Everyone greets and smiles and hustles from front desk staff to restaurant servers to pool staff. Huge/beautiful pool area and beach area with lots of comfortable chaises and umbrellas. We were there just before Christmas and...

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Helpful?
Thank Kathy I
Madison, WI
Reviewed yesterday NEWvia mobile

Getting ready to leave after a magical 8 night stay! Wouldn't change a thing! Miguel, at check-in, was welcoming and professional. He started off our stay with enthusiasm and a smile. Miguel from housekeeping kept our room clean and comfortable- he always had a smile and kind greeting. We never had to worry about saving seats at the beach or...

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Helpful?
Thank kevann0721
Reviewed yesterday NEWvia mobile

Bites on my legs after staying here for four days We stayed here over the New Year's holiday. Two kids and my wife on the club level. Overall facilities of the hotel are good. Food is decent. Staff in the club level is excellent. However, after my stay here I noticed patches of itchy bites on both of my legs....

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Helpful?
Thank CdeanK
Sydney, Australia
Reviewed 2 days ago NEW

Really great staff - friendly and helpful. But resort is getting old and it looks that way - something from the 90's. Not worth the high cost. Food was good pool side and some meals at the Sedona grill - but breakfast was disappointing (especially considering the cost). Coffee maker in room noisy and fiddly - better to get downstairs....

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Thank tch22016
Reviewed 2 days ago NEWvia mobile

Friendly and courteous staff. Room cleaning / house keeping Twice a day which was a treat . Very relaxing atmosphere and great ppl all around us during the stay . The breakfast had a lot of variety including American and Mexican cuisine . Pic does not do justice to the beautiful ambience and location .

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Helpful?
Thank Rasheeda H
Westfield, New Jersey
Reviewed 3 days ago NEWvia mobile

We visited the JW in June 2015. Nothing was smooth about that stay but I did address this with management and was compensated with some Marriott Rewards Points. NOW TO THIS VISIT... Most major hotel chains make every effort to acknowledge their top tier guests. This was my second and last time back here. I am a lifetime Platinum... purchased...

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Thank mekgolfski
new jersey
Reviewed 4 days ago NEWvia mobile

As I lie in bed thinking about the day I have to say that staying at the Marriott always makes any vacation that much better. The hotel staff could not be better. They are warm, efficient and always smiling. From the front door to the gardeners you cannot ask for better staff. My husband is a Platinum Elite Marriott member...

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Thank bigglow
Mahopac, New York
Reviewed 5 days ago NEWvia mobile

Fabulous staff & luxurious facility! A perfect weekend escape! Our servers at the pool, Sergio & Caesar, were friendly and responsive to our requests. From the moment we arrived, my wife and I knew we'd love the resort. The buffet breakfast was great and the restaurants all across the property are worth experiencing. The adjacent Marriott resort also has excellent...

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Thank adeans1271
Washington, DC
Reviewed 5 days ago NEW

The resort is beautiful, both the grounds/pool area and the rooms. The staff is so kind and nice. The service is excellent. I want to especially recognize Jairo at the Mansita restaurant and the hostess at Tamarine (the Asian restaurant). They were the best and always remembered our name. We stayed with our 1 year old babies and they were...

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1Thank LexBeach
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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $292 - $613 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#10 Top resorts Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 Spa Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travelers.
223 questions
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Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“JW Suite on the 1st floor don't have good view of the ocean.”
 of 5 bubbles verachenlulu, yesterday | Read review
“Ocean view was beautiful.”
 of 5 bubbles KathyI786, yesterday | Read review
“Get a room with a balcony facing the ocean”
 of 5 bubbles MSR23, 1 week ago | Read review
“ROOM 1119 was a very nice room.”
 of 5 bubbles BKohau, 1 week ago | Read review
“Ask for an ocean view room.”
 of 5 bubbles 687tedk, 1 week ago | Read review
5 of 5
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