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Blvd. Kukulcan, Km 14.5 Lote 40-A, Zona Hotelera, Cancun 77500 Mexico
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JW Marriott
$279
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Traveler (1257)
360
Panoramas (1)
Pool & Beach (267)
What is Travelers’ Choice?
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 08/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Cancun Resort & Spa
Updated 08/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#48 of 272 hotels in Cancun
Location
4.8
Cleanliness
4.6
Service
4.5
Value
4.2
Travelers' Choice
GreenLeaders Gold level
Discover the new and rejuvenated JW Marriott Cancun Resort & Spa which includes an extensive transformation to all 447 lavish ocean-facing guestrooms and suites. The hotel’s multi-million dollar restoration will provide the highest degree of luxury service, embracing its ideal beachfront location and introducing modern elements complemented by local Mayan flair. The hotel is furnished with pieces that incorporate traditional Mayan designs, including authentic Mexican textiles and reclaimed wood accents adorned with meticulously carved drawings, paying homage to the cross-stitched embroidery typically found in garments worn by the ancient Yucatan people. Additional renovation highlights include modern, oversized bathrooms with freestanding soaking tubs, luxurious rainfall showers, dual sinks, and granite vanity tops featuring chrome detailing that deliver an elevated look and feel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Game room
Aerobics
Entertainment staff
Evening entertainment
Fishing
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Housekeeping
Minibar
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
77Somewhat walkable
Grade: 77 out of 100
35Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
849Reviews125Q+A100Room tips
Traveler rating
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  • 105
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  • 45
Time of year
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Popular mentions
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Most Recent
Andri S wrote a review Yesterday
1 contribution
We got here last week and is being amazing, since before I was in touch with Alejandra and she help me with some Flores for my anniversary. We got a nice room, at the check everything was perfect with Hugo, at Club 91 they have an amazing team. Salvador, Luis and Sebastián make this trip excepcional. We are coming back next February to have an amazing time at the paradise. Thank you
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Todd C wrote a review Jul 2022
74 contributions40 helpful votes
Hotel's Favorite
I went there with my wife and teenage son. We stayed for 6 days and are regulars at Marriott hotels. The JW Marriott and the Marriott beside it are connected, so it's like two sets of hotel grounds in one. Most hotels are all-inclusive, but the JW Marriott did not require it. Many hotels seem to be all-inclusive only. We planned to eat at a few restaurants in town, so we did not want the all inclusive at the JW. The hotel is located in the hotel zone. There are hotels outside of this zone farther south. They are more all inclusive and seem to be more for those who don't plan to leave the hotel grounds. We wanted to be able to get around quickly with the red bus (public bus). It costs a dollar or 12 pesos for each trip. Just tell them where you want to stop at. I used Google maps to help me keep track of where we were early on. They run all of the time and there are stops very near the hotel. The rooms are newly renovated and are nice. The room we had (see pictures) had a nice view and was convenient to just about everything. We found the staff helpful and friendly. They took care of all of our needs. They did a good job. There was a good selection of restaurants to choose from between the JW Marriott and the Marriott next door. 1. 750 Pizzeria. We usually picked up breakfast here and light meals. Breakfast for us was typically a muffin or apple turnover. The pizzas were great. I think that this was everybody's happy place for quick food. 2. Gustino's Italian Grill. Very happy with our experience and food here. A violinist played throughout the evening for the guests. 3. Beachwalk - This restaurant is near the pools. We enjoyed what we had there with a view to the ocean. 4. Kasai Izakaya and Ramen noodle bar - This is at the other Marriott. We went there for sushi and Japanese related dishes and was very good. 5. Hana Polynesian Grill - Seemed to be the fanciest restaurant at the neighboring Marriott. Show was enjoyable. I would recommend getting the steaks there. I didn't care for the pork chop all that much. 6. Sasi Thai - It's an outdoor restaurant under palapas. Very good service here and the waitress as a darling, but we liked the food here the least. For example, the Pad Thai noodles were overcooked in the dish we had. We did not visit the other restaurants available in the Marriott hotels. The pool water was warm and clean. There was generally ample room for enjoying the pool and there was a nice infinity pool for viewing the ocean. You can swim in the ocean, but there were a few rocks and seaweed while we were there. It also gets about 4 to 5 feet deep right away, but knee deep farther out. There was a lifeguard on duty during regular hours. Ocean swimming wasn't all that enjoyable. Most people preferred the pool and hot tubs. There seemed to be some confusion on the beach rentals. The regular beach chairs/cots are all free to use on a first come-first serve basis on the beach and in the pool area. The bigger bed like ones have a fee. Sorry I don't know what they are called. They spa was nice and we used the gym. There was ample equipment to use and everything was clean. They had O3 water available. We found that to be a bonus. The indoor pool is located in the spa area. It's not used much and is good for swimming laps. Overall, the JW is one of the best regarded hotels on the strip. The rooms are nice and it's in a nice location IMO. The service was great and in line with other Marriott hotels. Don't be afraid to take the public bus to the mall, flea market or to other places nearby.
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Room Tip: Get ocean view if you can
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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sky40us wrote a review Oct 4
Vacaville, California1 contribution
A 5 star service. Starting from checking in with Fernanda who was very pleasant and helpful numerous times going out of her way to help. Fernanda should be offered a promotion with the way she deals with people and Marriott should be very proud to have her. Breakfast buffet was great Thanks to Manuel and Victor Renato who took very good care of us by even grabbing our plates to take to our table when we were done with serving ourselves. they also went out of their way to make our day at the start of our day. The rooms are a good size with a huge shower. The cleanest rooms we ever been thanks to our housekeeper who did a wonderful job too. We also had comfortable beds. Great view of the ocean and pool from the 8th floor. We had dinner 3 times at the Italian restaurant Gustino and the food as well as the service was excellent. Great atmosphere with candles in the middle of the restaurant. Beautiful Music being played by the violinist named Dana. She makes you feel like your in Italy with the romantic music. Thank you Dana. Very nice endless pool and view of the ocean. Very good service from all the waiters by the pool and good food to order from. Bus was right outside the hotel to go to the mall. Nice restaurants nearby to eat as well. Good location. Good massages as well. Only problem we had was we were charged $10 for some candy from the room bar that we never touched since we don't eat candy and we didn't notice till we saw the bill at home more intently. But if that was the only problem we had it was a great vacation.
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Date of stay: July 2022
Service
Room Tip: Ask for the view of the pool with the higher floors and you can't go wrong. Great view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nsync wrote a review Sep 2022
Nsync9 contributions11 helpful votes
The hotel is absolutely gorgeous. The staff was extremely friendly. We stayed for a week and we included 91, which I highly recommend. Club 91 is the way to go. The staff in Club 91 were phenomenal. I can’t say enough about this hotel you definitely have to experience it. The pool is breathtaking. I didn’t even have to go to the beach, that’s how nice the pool area is. I highly recommend and I wouldn’t stay anywhere else in Cancun.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nofar B wrote a review Sep 2022
Boulder, Colorado15 contributions3 helpful votes
There are few receptionists at this property that I can say they are the pearls of the hotel. Really. I couldn’t think of any other way to describe it. Yemi was the gold. She did all the check in process for me and I could see she cares. She expressed in every conversation I had with her that genuine care you don’t see everyday. Yemi, thank you for taking the extra mile for me and accommodating me like you did. When I celebrated my birthday she saw me sitting at the lobby and made sure to surprise me with the lobby staff with chocolate dessert, personal note and a happy birthday song followed by the singer that was singing at the lobby that night. Thank you so much for everything. I want to give a big shout out to Fernanda Garcia who was giving me such a fine service. Fernanda made sure I’ll get everything I wanted and made sure to help me when I wanted to extend my stay. Thank you for your genuine care too! Another pearl I could write a poem of good words for was Anjel the concierge. He was everything I needed and more. He helped me with all the information I needed, he was kind to help me with the booking another night, he took the extra mile for me as well when we booked my reservation for three different restaurants and he made sure they all know about my restrictions, but more than that, th they all knew about my birthday and I felt very welcome everywhere I went. Anjel was super patient with all my million questions and high energy. What a pleasant human being! Thank you Anjel. Shout out to Roberto, Hugo and Carlos for giving me the smiles and good vibes! This hotel is beautiful and my room was so memorable. I can’t wait to be back!
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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S B wrote a review Sep 2022
4 contributions3 helpful votes
Rooms are excellent, and beach and pool service are exceptional (the people are wonderful), but the construction noise while trying to relax near the pool grates on you. I kept headphones on to drown it out - would have preferred to listen to the waves. It's a nice hotel with a lot of potential and definitely four stars without active construction. Check the status of the project before you book.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Melissa Basto, Marketing at JW Marriott Cancun Resort & Spa
Responded 1 week ago
Dear Guest, Thank you for taking the time to write a review regarding your recent stay. I sincerely apologize for the inconveniences you experienced, I have shared your feedback with our management team to ensure we better your experience during your next stay. We hope we can welcome you back during your next visit to Cancun. Sincerely, Erick Marcelino Quality Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GlobeTrotting287264 wrote a review Sep 2022
Roanoke, Texas1 contribution
We had an absolutely fabulous time this weekend with Brenda and the Lobby Bar team the JW Marriott in Cancun. Thanks again and see you all soon!! The weekend was fun and relaxing. The live entertainment was also a great surprise. Thanks to everyone
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cameron F wrote a review Sep 2022
1 contribution
The lobby bar at the JW Marriott was a great place to start the night or end it. The staff was very attentive and took the time to get to know us. Brenda was particularly excellent and thoughtful! It’s a great benefit of the JW Marriott as a whole.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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osgehrs13 wrote a review Sep 2022
Portland, Oregon2 contributions
This hotel bar was a gem in the Marriott! Brenda especially was amazing, so attentive and so sweet. Highly recommend for a drink before dinner or a night cap!!!! Also the wine pours are the best, great selection too!
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Joel D wrote a review Sep 2022
1 contribution
We love this resort, we have mbeen back many times. Hidalgo at pool was awesome, Dianna the Violinist was so talented and her music was beautiful. The server in loony bar made my wife feel so special on her birthday, as did the whole staff. Concierge and front desk awesome! Rock the bellman was great too!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$279 - $461 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott cancun hotel cancun, jw marriott cancun resort, cancun marriott
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
448
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Frequently Asked Questions about JW Marriott Cancun Resort & Spa
Which popular attractions are close to JW Marriott Cancun Resort & Spa?
Nearby attractions include Club 91 (0.07 miles), Playa Ballenas (0.2 miles), and Bohemian Square Cancun (0.2 miles).
What are some of the property amenities at JW Marriott Cancun Resort & Spa?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at JW Marriott Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Cancun Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Cancun Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JW Marriott Cancun Resort & Spa?
Conveniently located restaurants include Parole Cancún, Funky Geisha Cancun, and Mamazzita Cancun.
Are there opportunities to exercise at JW Marriott Cancun Resort & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does JW Marriott Cancun Resort & Spa have airport transportation?
Yes, JW Marriott Cancun Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Cancun Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Cancun Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Cancun Resort & Spa?
The staff speaks multiple languages, including English and Spanish.