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JW Marriott Cancun Resort & Spa

Blvd. Kukulcan, Km 14.5 Lote 40-A, Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1006)
Panoramas (1)
Pool & Beach (223)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 08/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Cancun Resort & Spa
Updated 08/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#69 of 269 hotels in Cancun
Travelers' Choice
GreenLeaders Gold level
Discover the new and rejuvenated JW Marriott Cancun Resort & Spa which includes an extensive transformation to all 447 lavish ocean-facing guestrooms and suites. The hotel’s multi-million dollar restoration will provide the highest degree of luxury service, embracing its ideal beachfront location and introducing modern elements complemented by local Mayan flair. The hotel is furnished with pieces that incorporate traditional Mayan designs, including authentic Mexican textiles and reclaimed wood accents adorned with meticulously carved drawings, paying homage to the cross-stitched embroidery typically found in garments worn by the ancient Yucatan people. Additional renovation highlights include modern, oversized bathrooms with freestanding soaking tubs, luxurious rainfall showers, dual sinks, and granite vanity tops featuring chrome detailing that deliver an elevated look and feel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Valet parking
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Game room
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Body wrap
Couples massage
Facial treatments
Full body massage
Head massage
Makeup services
Neck massage
Steam room
24-hour security
Baggage storage
Chapel / shrine
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Private balcony
Room service
VIP room facilities
Wardrobe / closet
Clothes rack
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Good to know
Family Resort
Languages Spoken
English, Spanish


Full view
77Somewhat walkable
Grade: 77 out of 100
33Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
654Reviews109Q+A100Room tips
Traveler rating
  • 458
  • 90
  • 33
  • 35
  • 39
Time of year
Traveler type
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Popular mentions
Senior Harrell wrote a review Today
1 contribution
The JW Marriott was an incredible experience. From the cleanliness of the rooms, public spaces and the incredible staff. All of what you'd expect from a 5star establishment. Jorge, and his team at the pool bar were phenomenal. Consistent in delivering great drinks while providing exceptional service. His margaritas are the best and I'd highly recommend you to stop by and have Jorge make you of how many concoctions with love. I personally enjoyed the skinny margaritas with Don Julio 70. Top notch. Will definitely return for my next Cancun visit. Mr Harrell
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Date of stay: January 2022Trip type: Traveled with friends
Mobile739032 wrote a review Yesterday
Chicago, Illinois19 contributions16 helpful votes
Beautiful resort, amazing staff! The staff at Sedona Grill and Beachwalk are outstanding but the front desk needs NEW management. We have been coming here twice a year since this resort opened in 2001. Hidalgo, Manuela, Gilberto at the pool Beachwalk are outstanding! At Sedona Grill Pedro, Sergio, Angel, and Victor are some of the best servers that I have ever had. The property is absolutely beautiful but the front desk management has to change. Miguel Flores (GM) does not even acknowledge people that are frequent visitors to the property and does nothing to try to accommodate them. I was here with my mom (lifetime Titanium), my sister (also Titanium status and just became lifetime Gold) and I am also Titanium. We were put into a room that was not what we paid for, and never offered the amenities that come with the resort fee. We were asked if we wanted the Tatanium amenity (wine, cheese & crackers) and they never sent it to the room. It is Marriotts policy that when they fail to do this you get a $200 credit. Every area of the staff from the Bellman (Christopher & Javier are amazing) to the Housekeeping crew go above and beyond. The front desk really needs to be addressed. I highly recommend this resort, especially for families, but the front desk is a problem.
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Date of stay: January 2022Trip type: Traveled with family
2 Helpful votes
Holly B wrote a review Jan 16
St. Louis91 contributions92 helpful votes
Everything there is just about perfect. Food, ambiance, and best of all beautiful views. totally worth the extra money to upgrade to a suite. The food and drinks eat the pool palapa are excellent, as is the service. One of the servers even remembered our name! So kind and attentive. The pool is very pretty. We want to go back next year. Just a great experience.
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Date of stay: January 2022
Room Tip: go ahead and spent extra money for the suite. worth it!
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lookcle wrote a review Jan 15
Merriam, Kansas148 contributions52 helpful votes
My huband and I only stayed here for one night to try a non all inclusive experience, however, we paid extra for Club lounge access. This was the best decision ever, as the 2 meals we had outside the club lounge were not good and very expensive. Club lounge service was AMAZING! My respects to Ludin for always having such a great attitude and going above and beyond in service. The beach seems small and it was difficult to find available chairs, we only could enjoy 2 hours of beach. We got the room next to the club lounge and it was basic but the view was GREAT! We also like the singer in the evening.
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Date of stay: October 2021
1 Helpful vote
MsSjvivi22 wrote a review Jan 13
55 contributions50 helpful votes
We were supposed to go to St. Kitts, but had problems with them approving our covid tests in time, so this morning we decided to book Cancun. We chose JW Marriott since the pool loungers all have thick cushions. We’ve been here for 2 hours and it’s been pretty painful. We have Marriott Gold, which means nothing here . We requested a king room. The girl who checked us in guaranteed a premium King room. We get to the room w all our luggage and it ends up being 2 doubles. We go back down and they are out of King rooms unless we want to pay an extra $300. Room is super basic. No ocean front hot tub, rose petals and towel animals like other resorts. We’re here for 4 nights and just tried to go book cabanas for the week and they’re all booked for the next 5 days. Beach loungers don’t have cushions. So far, pretty unimpressed. View is awesome though!
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Date of stay: January 2022Trip type: Traveled as a couple
Response from Melissa Basto, General Manager at JW Marriott Cancun Resort & Spa
Responded 4 days ago
Dear Guest, Thank you for taking the time to write a review regarding your recent stay. I sincerely apologize for the inconveniences you experienced, I have shared your feedback with our management team to ensure we look into this situation. Sincerely, Erick Marcelino Quality Coordinator
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$167 - $397 (Based on Average Rates for a Standard Room)
jw marriott cancun hotel cancun, jw marriott cancun resort, cancun marriott
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about JW Marriott Cancun Resort & Spa
Which popular attractions are close to JW Marriott Cancun Resort & Spa?
Nearby attractions include Club 91 (0.07 miles), Playa Ballenas (0.2 miles), and Extreme Games Cancun (0.3 miles).
What are some of the property amenities at JW Marriott Cancun Resort & Spa?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at JW Marriott Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Cancun Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Cancun Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JW Marriott Cancun Resort & Spa?
Conveniently located restaurants include Chambao Cancun, Funky Geisha Cancun, and Crab House Cancun.
Are there opportunities to exercise at JW Marriott Cancun Resort & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does JW Marriott Cancun Resort & Spa have airport transportation?
Yes, JW Marriott Cancun Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Cancun Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Cancun Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Cancun Resort & Spa?
The staff speaks multiple languages, including English and Spanish.