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JW Marriott Cancun Resort & Spa

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Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera Lote 40-A, Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (671)
360
Panoramas (1)
Room & Suite (187)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 08/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Cancun Resort & Spa
Updated 08/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 237 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Discover the new and rejuvenated JW Marriott Cancun Resort & Spa which includes an extensive transformation to all 447 lavish ocean-facing guestrooms and suites. The hotel’s multi-million dollar restoration will provide the highest degree of luxury service, embracing its ideal beachfront location and introducing modern elements complemented by local Mayan flair. The hotel is furnished with pieces that incorporate traditional Mayan designs, including authentic Mexican textiles and reclaimed wood accents adorned with meticulously carved drawings, paying homage to the cross-stitched embroidery typically found in garments worn by the ancient Yucatan people. Additional renovation highlights include modern, oversized bathrooms with freestanding soaking tubs, luxurious rainfall showers, dual sinks, and granite vanity tops featuring chrome detailing that deliver an elevated look and feel.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Game room
Aerobics
Entertainment staff
Fishing
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family Resort
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
75Somewhat walkable
Grade: 75 out of 100
26Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
410Reviews61Q+A61Room tips
Traveler rating
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Time of year
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Popular mentions
Jim T wrote a review Yesterday
Windermere, Florida221 contributions90 helpful votes
Great spot and better people. We went as a family for a covid boredom trip and really enjoyed the hotel. We were on the club level and our kids had a normal room. the club was really nice and everyone very friendly; maybe a little too rule driven. the pool area is really nice and my wife and I liked the fact that there is an adult pool. We really only experienced one of the restaurants; Gustino's, but it was really good. The staff are very friendly and seem to be genuinely happy that you are there. Highly recommend this hotel and we will be back next time in Cancun.
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Date of stay: November 2020
Location
Cleanliness
Service
Room Tip: Club level is great.
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H C wrote a review Nov 23
Myrtle Beach, South Carolina93 contributions47 helpful votes
The past couple of trips to Cancun we have stayed at the Ritz-Carlton and wanted to try out the JW Marriott to see how it compared. Prices at the JW were considerably cheaper than the Ritz when we started looking at rates this time around, so we went with the JW for this trip.  Our room at the JW was considerably nicer than what we have had at the Ritz on prior trips, but the JW did just finish a refurb.  We usually stay at the Club level and the JW's Club was hands down better than the Ritz. Not only in terms of quality of food but in terms of quantity and the variety of what was available during the Club meal times.  Service in the Club was fantastic, as it has been also at the Ritz.  I would give the edge to the Ritz's Club level when it came to all the staff's ability to speak English, but that wasn't a big deal.  All in all, if the room price is significantly cheaper at the JW when you look to book your vacation, I would say go with the JW, especially if you are staying on the Club level.  
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Date of stay: November 2020Trip type: Traveled with family
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Paul wrote a review Nov 13
Fort Lauderdale, Florida181 contributions27 helpful votes
+1
We visited for a few days away. The have a tiny self parking lot, we did not want to valet due to Covid. Check in was fine, thoruogh.... As previous reviewers have said, don't expect any major upgrades due to status, we are Titanium and got the Ocean View we booked.. nothing special at all... no niceties, no amenity. The room is actually very nice, re-done.. small angular balcony.. Nice bathroom, rain shower. What was not so great was the construction noise! for 2 days they were jackhammering and making very loud noise all day.. definitely not good to relax. No communication was sent for this construction.. at an "upscale" property I would expect a warning for this... No coffee maker due to Covid, however we asked and one was brought. No corkscrew! Yet mini bar has wine bottles! Ate at BeachWalk which was fine, the included Elite breakfast was fine one day and good the second time we went! I guess depends who you get what you get! Best part of the trip was the Sacbe Beach Shack which is on the beach at the Marriott next door! You can sue Marriott facilities and charge to your JW room. The food was great there, amazing Shrimp Aquachile, great pork tacos, good Margaritas! we had lunch there every day.. The pool area seems stuck in the 80's needs some work for sure.. Gym is very nice, you have to make a reservation to work out, but you can get a decent workout.. Spa seemed pricey, $200+ for 90 min massage All in all the stay was good, amazing, no! Would I return, probably not...
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Date of stay: November 2020
Location
Cleanliness
Service
5 Helpful votes
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yaykitty wrote a review Nov 11
Shreveport, Louisiana118 contributions47 helpful votes
+1
Not so good: My husband and I first stayed at the Marriott next door. We found that the staff at the Marriott was much more friendly than the staff at the JW. The JW staff was unapologetic that the lounge was closed and did not offer any chance at upgrades to our room even though we are an upper elite tier (platinum). It seems at breakfast that they tried to seat us at the worst possible places in the restaurant because they saw we were a tier that enabled us to have a “free” breakfast. They begrudgingly served us the breakfast and would not tell us what the breakfast included when we asked. I figure if we have stayed at the hotel long enough to become platinum members (now titanium) then we shouldn’t be hassled over breakfast. It made me want to skip breakfast completely. The Marriott next door was super excited to serve us our breakfast and had huge potions of anything we asked for. Likes: The rest of the staff was great. We spent a lot of time at the amazing pool and gorgeous beach. The serving staff there was attentive and the food was excellent. We had a drink called a Sapphire 43 and it was AMAZING. The octopus is great, the ceviche is great, the ice cream sandwiches are great. The room we booked was fantastic. We had the Caribbean suite. The bathtub was huge and they give you bath salts for it. The room consists of a large living room and extra toilet and then the master bed and bath. It is very contemporary with nice ethnic touches in the wooden carvings on the wall. The Italian restaurant, Gustino’s, made a wonderful date night . The service was perfect (ask for Ludini) and the food was fantastic. They have Mexican wines on the menu and they are worth trying. We also liked the pizza place (750) for a late night snack and a bottle of wine. Great pizza and really convenient.
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Date of stay: September 2020Trip type: Traveled as a couple
6 Helpful votes
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cruisermeg wrote a review Nov 10
Hamilton, New Jersey1,209 contributions178 helpful votes
Long story short, I arrived here after spending 3 hours at the RIU Palace Peninsula and then trying to get a room at the Marriott next door. When I tried to check into the regular Marriott last Tuesday 11/3, they had no power. Long story short, a dark, 85 degree room was not going to work. I'd already planned to spend a few nights at the JW so I essentially made another reservation, checked in and remained for six nights. Once I got a nice room with a good view, and that was sufficiently quiet, I had an amazing time. My room had a part ocean view and overlooked the rather ugly Marriott. I was able to change to a room overlooking the main pools and ocean, but due to the design of the hotel, and the outer bands of Hurricane Eta, the sound of the wind was insanely loud. Wound up moving back to the less pretty, but substantially quieter view. As an Elite member, I received a complimentary continental breakfast daily. Consisting of juice, a fruit plate, coffee, a yogurt parfait, cereal or oatmeal and a pastry basket, this was certainly sufficient for me. A couple days, I supplemented that with something off the menu. I thought that the prices were typical of a resort, not expensive but not cheap. Their Italian restaurant, Gustino was excellent although the second evening I ate there, the service was not there at all. I did inform the manager who picked up my check. There were only 2 occupied tables so there was NO reason why my bread, amuse bouche and entrée all were plopped on the table at the same time. Food and service at the pool was very good. The infinity pool and the one that it connects to were crystal clear if a little on the chilly side. Currently, you're not able to order alcoholic beverages there unless you order food. I also had dinner one evening in Champions at the Marriott. Again, as it's a bar first, that serves food, only non-alcoholic beverages were available. Weird how much different there is between these 2 hotels, that are in fact, connected to each other. Mikado, the Japanese restaurant at the Marriott was also wonderful. I really enjoyed my dinner and it brought back a lot of memories. The chef was awesome and the food was very good. The beds and pillows were the MOST comfortable I've ever slept on in a hotel. I wish I'd been able to squash them both into my luggage. I may just buy myself one of their pillows from the Shop Marriott website as a Christmas gift. My only mistake was checking out and moving, as I had planned, to the Ritz Carlton. I totally should have just stayed at the JW. The service there was fantastic. Everyone learns your name, plenty of food options and I liked that the combination gift shop/coffee shop/pizzeria/deli/ice cream shop was open until 11 PM.
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Date of stay: November 2020
Rooms
Service
Sleep Quality
Room Tip: The views are awesome in the rooms overlooking the main pool but they may be noisy so you may...
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PRICE RANGE
$167 - $397 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott cancun hotel cancun, jw marriott cancun resort, cancun marriott
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
448
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Frequently Asked Questions about JW Marriott Cancun Resort & Spa
Which popular attractions are close to JW Marriott Cancun Resort & Spa?
Nearby attractions include Club 91 (0.09 miles), Playa Ballenas (0.2 miles), and Extreme Games Cancun (0.3 miles).
What are some of the property amenities at JW Marriott Cancun Resort & Spa?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at JW Marriott Cancun Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Cancun Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Cancun Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JW Marriott Cancun Resort & Spa?
Conveniently located restaurants include Tora Cancun, Harry’s, and Crab House Cancun.
Are there opportunities to exercise at JW Marriott Cancun Resort & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at JW Marriott Cancun Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Cancun Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Cancun Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to JW Marriott Cancun Resort & Spa?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.1 miles) and Scorpion’s Temple (1.7 miles).