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JW Marriott Cancun Resort & Spa

#10 of 180 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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JW Marriott Cancun Resort & Spa
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3,461 Reviews from our TripAdvisor Community

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Showing 3,026: English reviews
1 review
3 of 5 stars Reviewed yesterday NEW via mobile

We stayed at 3 different locations in Cancun. The hotel and staff was nice but in the end I wish we would have stayed at the Aqua Live the whole time. We had a lot of fun, but it ended up costing more than an all inclusive when you factor in all the drinks and food and we're careful with... More 

Helpful?
Thank Bill S
Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 days ago NEW

We enjoyed one night of luxury following a week long mission trip to the Yucatan. They treat Marriott rewards members extremely well and an early check in and out really helped us maximize our time. The staff are exceptionally polite and helpful.

Helpful?
Thank MAKATL
Plano, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is the second JW Marriott we have stayed in and a first at Cancun. Kudos to my dear wife for finding and booking our family trip from Costco. Transfer to and from airport is professional, courteous and timely. We arranged our excursions with BD Travel who was also friendly, professional and even advised us of what to do, and... More 

Helpful?
2 Thank Winston C
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Gustino Restaurant fine dining at J.W. Marriott in Cancun, Q.R. service was impeccable. Abel was curteous and exceptionally helpful. Atmosphere luxurious and inviting. Most importantly, the cuisine was beautifully presented and delicious.

Helpful?
Thank btrxxx4
Wheeling, Illinois
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

This is an incredibly beautiful resort that is worth every dollar I spent. The JW Marriott is exquisitely nestled on a beautiful white sand beach w/ aqua blue waters. Every staff member that I encountered were courteous, very helpful and friendly. I have stayed at many , many resorts in my life but JW Marriott in Cancun is truly one... More 

Helpful?
Thank Todd W
San Antonio, Texas
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Where do I begin?! This JW Marriott is simply amazing in every way. My husband and I recently traveled here for my birthday/our anniversary trip in July, and it was everything I could ask for and more. Prior to booking, I compared this hotel to the Marriott and the Ritz and after seeing those properties, couldn't be happier about the... More 

Helpful?
1 Thank Lindsey514
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Lindsey514, Congratulations on your birthday and anniversary! Thank you for staying at JW Marriott, I’m glad you had a great stay with us, we value your loyalty as a Marriott Rewards member. We always look forward to offer comfort, excellent quality and world-class service, we strive to make our guests feel welcome and pampered particularly during a special occasion!... More 

Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I just returned from one week at the JW Marriott in Cancun. This was our first time in a JW, and we could not have been happier. In our opinion, the most impressive aspect of our stay was the friendliness of the staff. Just about every staff member that we met, from the moment we arrived straight... More 

Helpful?
1 Thank Huge_Wyoming_Fan
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Huge_Wyoming_Fan, Congratulations on your husband’s birthday! Thank you for staying at JW Marriott, we are glad to know that you have a fantastic stay at our resort and that your special celebration was memorable, we value your loyalty as a Marriott Platinum member. Delivering excellent quality and service is something we are committed to, but above all, being able... More 

Indianapolis, Indiana
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a long review .......short notes are great resort, great staff, well cared for Long notes below: Planned a week in Cancun. Decided on JW Marriott over the Ritz-Carlton based on TA reviews. Arrived in the afternoon. Used points for first night then paid for next 6 on a Marriott Rewards Members promotion. Got an upgrade to a Premium... More 

Helpful?
1 Thank sam s
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear sam s, Thank you for staying at JW Marriott and taking the time to share your review, we value your loyalty as a Marriott Rewards member. I’m very happy to know that our resort was able to exceed your expectations, it seems like you had a fantastic stay with us. We always look forward to deliver excellent quality and... More 

Santa Monica, California, USA
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Ocean Front Suite-- family loved the views, the two balconies, the size. Worth the extra money for the extra space and the exceptional views. Great service, fantastic beach, good food. Can walk to a few great restaurants outside the hotel, but have to take transportation to most places.

Helpful?
1 Thank Jill C
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Jill C, Thank you for staying at JW Marriott and sharing your feedback with us, I’m glad that you and your family had a fantastic holiday in Cancun and a very relaxing stay at our resort! We always look forward to host our guests with a luxurious service and the excellent quality that makes our brand special. Our property... More 

Whitehouse
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Last summer was our first time here and I could not think of one single word of criticism if I TRIED. We immediately came home and booked it again because it was so AMAZING! So with sky high expectations and a year of anticipation we returned last week. I must say, to be fair, if we never had the first... More 

Helpful?
Thank Jennifer P
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Jennifer P, Thank you for staying once again at JW Marriott, your loyalty means a lot to us. We strive to offer a brilliant resort experience to our guests with the quality and luxury that makes our brand famous. I’m glad that we have been able to create special memories during your stay , Guillermo Canto is greatly missed... More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $199 - $590 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#9 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Top resorts Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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