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ibis Cancun Centro

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ibis Cancun Centro
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945 Reviews from our TripAdvisor Community

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Showing 224: English reviews
Reviewed 2 days ago NEWvia mobile

We stayed for a night and they assigned us a room in 9th floor and for an unknown reason the room door wouldn't open. Even a front desk clerk tried to help us but didn't open and at the end we changed rooms. Stayed twice here before. Bfast will be fine if you are not picky with food. Personally I...

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Helpful?
Thank Sandra D
Airdrie, United Kingdom
Reviewed 2 days ago NEWvia mobile

Stayed here on 2 occasions when in Cancun, it's located downtown not on hotel zone. Found taxi's to be really expensive plus Supershuttle taxi transfers from the airport cost over £40 return, would research your options before arriving. There's a supermarket right next door to the hotel and an ADO bus ticket office where you can get a bus to...

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Helpful?
Thank daren777
Boston
Reviewed 1 week ago

I had booked on line with a breakfast included rate. The front desk told me that their system did not have bfast included. So I paid a bit extra for their mediocre bfast. It was a typical small IBIS room. Clean. Only 1 small,thin towel is provided. No hand towel. No bath mat. No extra towel is allowed. Location- across...

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1Thank wallyaussi
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear wallyaussi: Thank you very much for taking the time to share your experience with us. I'm sorry we didn't met your expectations. Ibis are standardized worldwide hotels, all with great locations and great rates. At our webpage we have the breakfast included, it's only an Ibis web promotion, you wont find it somewhere else, and we offer 3 different...

Merida, Mexico
Reviewed 1 week ago

This hotel has the perfect location in downtown Cancun. Clean, Cheap ( I paid $40 us per night). Quiet. Very close to the entrance to the hotel zone. Breakfast included. It has parking. A mall just down the road. I think it is the cheapest hotel in the city of Cancun (not the hotel zone) that is worth it. Cheap...

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2Thank Denis M
Reviewed 2 weeks ago via mobile

It was a okay hotel.. not fancy. The ppl was nice don't really speak English but I knew that was gonna happen.. we had ants really bad, they don't change your sheets they just remake your bed. And some times the water won't get hot to take a shower

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Thank Omar a
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Omar: Thank you very much for your comments, I've notified to our fumigation supplier your report about ants. We do change the sheets, we only don't do it if it's requested by the guest, we have an information paper on the bed, so if you don't want the sheets to be changed you leave it on top of the...

Chicago, Illinois
Reviewed 3 weeks ago

Rooms are a bit small, I should say they are good for one person only, there is additional 5 USD for a too basic breakfast. there is no mini fridge and microwave, Front desk service is average, Suggestion - Try to get a room on top floor to avoid street noise, as well as room facing toward see.

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Helpful?
Thank Anupam B
IbisCancunC, General Manager at ibis Cancun Centro, responded to this review

We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you...

Ulaanbaatar
Reviewed 4 weeks ago

AC was blasting. There was no way to turn it off. We had a little toddler with us and everybody were freezing. We had very uncomfortable night and couldn't sleep much because of a room being very cold. The bed was very uncomfortabel as well. Rooms are very small. Expensive for how cheaply furnished the rooms are.

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Helpful?
Thank Tume
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Tume; Thank you very much for your comment, and I apologize for your situation. The air conditioner control are attached to the wall, and can be easily managed, the guest can control the room temperature as wanted. I'm very sorry you have spent such a bad stay, for us it's very important to have all this information onsite in...

Wellington, New Zealand
Reviewed December 4, 2016

I chose this hotel due to its location, close to where I was working. Everything in the room was very clean, the room was large enough for my needs, although the bathroom was quite small. My room key stopped working every 3 or 4 days, which meant 2 extra elevator rides to get it re-activated. The breakfast buffet selection was...

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Thank Juerg D
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Jureg: Thank you very much for all your observations. Of course you can leave an open voucher to credit all your charges from your stay. I will definitely verify what was wrong. Regarding the key, it's very important to keep ti on your key-holder, if you put it in your wallet or near coins, zeepers, etc it would easily...

Gaillard, France
Reviewed November 29, 2016 via mobile

We went to this Ibis with my brother and his girlfriend in 1 room and myself in another. My brother's toilette was very dirty with urine and when asked for a change they gave him a room with a toilette with feces, he asked to be changed again without success. Im my case the bathroom was ok however both of...

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Helpful?
Thank FedericoTM
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Federico TM: I'm very sorry to hear about your experience with us. I need more information, we have monthly fumigation in all the building, so i'ts very strange your report, I really need to know which room where you and your brother in order to verify with our fumigation supplier the room. I apologize sincerely and I will remain...

Reviewed November 28, 2016 via mobile

It was the most incredible hotel I've stayed in, excellent food and service from all the personnel. specially awesome attention from joan ferrer, who exceeded our needs in customer service. Everything was clean and well maintained. I definitely recommend this hotel for all the people who want to be able to have a great time and relax.

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Helpful?
Thank Marcos L
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Marcos L: Thank you very much for your review, I really appreciate it. I will share your opinion with all our staff, it would be a great gift for them. We are 16 Ibis hotels in Mexico, and more than 2000 worldwide. Thank you very much once again for your opinion and I hope to host you once again...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Ibis Cancun Centro hotel is located in the city's largest commercial and financial district, a short walk from Las Americas shopping center, just 10 minutes from the airport and 5 minutes from the crystal-clear Caribbean beaches of Cancun. The hotel offers 190 modern and comfortable rooms, the "Rendez Vous" restaurant and a bar with a 24-hour snack service. There is free Internet whether you're on business or pleasure, parking and access for people with reduced mobility. ... more   less 

Additional Information about ibis Cancun Centro

Address: Av Tulum y Nichupte, Cancun 77504, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $34 - $87 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis Cancun Centro 3*
Number of rooms: 190
Reservation Options:
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Also Known As:
Ibis Cancun Centro Hotel Cancun
Hotel Style:
#6 Best Value Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from ibis Cancun Centro staff and other travelers.
39 questions
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Questions? Get answers from ibis Cancun Centro staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try to get a room on top floor to avoid street noise, as well as room facing toward the sea. A lot of dining options in mall LAS Americas.”
 of 5 bubbles , 3 weeks ago | Read review
“apparently all the rooms on the 8th floor have a noisy AC units”
 of 5 bubbles gracar2016, Nov 11, 2016 | Read review
“We were on the top floor and had a great view of the city”
 of 5 bubbles matthF3152ML, Sep 4, 2016 | Read review
“Rooms on the east side of the building have wonderful views towards the Caribbean Sea in the distance.”
 of 5 bubbles alexwaring2015, Aug 30, 2016 | Read review
“I was on the 7th floor and didn't hear anything.”
 of 5 bubbles James94_13, Aug 22, 2016 | Read review
5 of 5
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