GR Caribe By Solaris
Blvd. Kukulcan Km. 20, Lote 64 Bi ,2A Etapa, Sección A Zona Hotelera, Cancun 77500 Mexico
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About
#34 of 273 hotels in Cancun
Location
4.3
Cleanliness
4.4
Service
4.5
Value
4.2
GR Caribe by Solaris, Deluxe All Inclusive Resort, features a unique and elegant Mediterranean architecture, stylish interiors in a casual and relaxed atmosphere. A Luxury family friendly resort that has it all. The property features 200 luxurious guestrooms and suites, most of them with breathtaking ocean or lagoon views. Imported drinks and use of all facilities and services of sister resort Royal Solaris Cancun (located next door).This private resort is unique in its kind in all Cancun and the Mexican Caribbean. A Luxury family friendly resort that has it all. Free Wi-Fi. The hotel will charge an additional fee of $25.35 MXN (Mexican pesos) per room, per night. This is a municipal tax due to environment sanitation.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Mini golf
Babysitting
Parking
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Quiet
Languages Spoken
English, Spanish
Location
53Somewhat walkable
Grade: 53 out of 100
12Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
Blvd. Kukulcan Km. 20, Lote 64 Bi ,2A Etapa, Sección A Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
5569Reviews401Q+A100Room tips
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My husband and I just came back from a two week stay at this resort. We feel it is a 3.5* resort. We felt as though you needed to be a part of their “Club” to be treated nicely by the staff. We were in the bar and brought up the drink menu and instead of giving you a lower grade alcohol they just simply said you could not have specific drinks. Around the pool you are given a different color towel so the staff knows who belongs to the “club”. We often ordered drinks and they never showed up. We also witnessed along with dozens of other people a violent domestic dispute and the hotel did nothing about it. The gentleman was back in the bar five minutes later. We were so upset we did not go back to that lounge again. The food was good and we did have one amazing man in the buffet Angel Ricardo that was outstanding. We would never go back to another Solaris resort due to our experience.…
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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The two of us really had a wonderful trip to GR Caribe. The staff was so welcoming and friendly the entire time. We realized after we booked that most of the rooms don't have balconies, which we missed having, but the room was totally enjoyable- hot water, turn-down service each day and cozy bedding. We had access to the Royal Solaris next door, which was a huge plus. Added a lot more options for restaurants, pool spots and entertainment day and night. Royal does not have access to GR, so it was nice to have our side to go to for a quieter atmosphere. Bogavante was our favorite restaurant for sure, go for lunch and dinner- it has a beautiful ocean view. My biggest tip would be to ask another guest or couple for advice on how to access the wifi and hotel app (needed to book dinner reservations). Concierge gave us the rundown when we first got there but we were a bit confused, so a kind couple gave us some help. After that it was completely smooth sailing! (although be sure to book your dinner first thing in the AM) It was our first time staying in the hotel zone and I would recommend taking the city bus uptown to the mall and museum. We also enjoyed kayaking on lagoon side, thanks Geo from the entertainment team! Really no complaints from this trip at all!…
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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This place is so much fun. Great place to go with a family. Everyone is very nice and attentive and I would definitely come back. Eduardo my friend in the pool entertainment staff was awesome! Thank you for everything! Darth Vader was awesome!
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hoteles Solaris de Mexico, Director General at GR Caribe By Solaris
Responded 3 days ago
Thank you very much for sharing your experience, We are very happy to hear how much you enjoyed your stay. We appreciate you for highlighting the service from our Staff. We love being able to pamper you with the great service that characterizes us. We look forward to having the opportunity to welcome you back to your home. Best regards General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just ended a lovely 9 day stay. We love the cozy atmosphere of the GR Caribe. We are vegans, so we were nervous that we’d struggle to find appropriate meals. Darwin, the restaurant Captain was wonderful, ensuring we had delicious vegan meals.
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Date of stay: January 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at GR Caribe By Solaris
Responded 4 days ago
It is very pleasant to know how much you enjoyed our beautiful resort and we are happy to hear you had a fantastic culinary experience and that the staff provided you with an excellent customer service. It has been a pleasure to have you as our guest and we truly hope to have another opportunity to welcome you in the future. Best Regards General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Royal Solaris/ GR Caribe has been an absolute blessing for us- we have been members here for 10 years. First thing you’ll admire is the STAFF- the highest level of excellences and accommodating. The resort is clean and well maintained. 4 star quality of food throughout the day. I’m gluten free and they have a menu for vegan and other options. The offer amazing entertainment for young and old- by the pool is always entertaining with games music and pool aerobics. The amazing staff and bar tenders become more like family with a true relationship. You time will be well spent here and I highly encourage everyone to enjoy as we do. 👍🏼
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Date of stay: January 2023Trip type: Traveled as a couple
Room Tip: Understand how to and book dinner reservations!!!!!!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at GR Caribe By Solaris
Responded 5 days ago
Thank you for the eloquent review of the Royal Solaris Cancun. It is a passionate team of unparalleled individuals that make us who we are, so we are delighted that we surpassed all your expectations with our vibrant service. On behalf of our team, we look forward to your next visit. Best Regards General Managemente
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Used to be great for members, no longer the case. Better to go somewhere else. - room reservations were not honored (member and guests given non-balcony, no view rooms) - members services team is rude and insulting. So annoyed with them we skipped the members gala dinner. - need at least 2 hours in each restaurant for dinner (so slow), meal was consistently delivered wrong. - ordering off members menu makes it even longer, dont bother. -dinner reservations were not honored sometimes. had to wait an hour one night to be seated, w/ valid reservation. -performance team was reduced significantly. same 4 people performing each night, very limited guest performers, shows shorter (30 mins typically). -Pizza at the Royal takes 45 minutes in line. Sushi is even longer. Can spend the day in the pizza and sushi lines. - kids club staff team has turned-over. Kids didnt get to go instead the kids club area for play (inside the building), was swim only outside, our entire trip. kids got bored of that fast. - Pancho was non-existent. Only quick minutes at breakfast, beyond that, no Pancho. Beyond that, of course the rooms are too loud, and the property needs serious updating. -- these things were overlooked previously because services was so great, but sadly it has gone downhill. Will be going somewhere else next year…
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Date of stay: January 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at GR Caribe By Solaris
Responded 5 days ago
Thanks for taking the time to share your comments regarding your recent stay. We are deeply sorry to hear about the inconveniences you had this time here with us, please accept our apology as this is not the service we strive to provide. We have addressed each point yu kindly gave us to each department to make sure this situations don't happen again in the future. We will keep working to improve in all areas and we truly appreciate your feedback. Best Regards, General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This resort was great. The view from our room was beautiful. Our room was spacious and welcoming. Our RCI concierge Marco was also welcoming and very accommodating. All of the staff were very helpful and friendly. At Bogavante restaurant, Jaime, Didier and Darwin were outstanding in service and helpfulness. The spa was very relaxing and our room was cleaned superbly.
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Review collected in partnership with RCI
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at GR Caribe By Solaris
Responded 5 days ago
It makes us feel proud to read that you found our services to be top notch and we appreciate knowing that the staff provided you with an incredible customer service and that they were always friendly and attentive to your needs. Thank you for mentioning those who made your stay even more special. We are glad to know that you will definitely come back. Please know that we will always welcome you with great pleasure. Best Regards General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean room with patio and a nice view made for a enjoyable stay. The resort was definitely low key and quiet. The only outside bar didn’t open until 11:00am and closed at 6:00pm. The only inside bar opened at 3:00pm and closed at 10:00pm. They did not use any top end liquor as advertised. There were 3 restaurants but you can only make 1 reservation at a time and before 3:00pm. We ate twice at Bogavante since the other restaurants were booked. Good meal with a great scenic view of the beach and ocean made the night memorable. Overall we enjoyed our trip and the staff was polite and pleasant. It is a good value for the money.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at GR Caribe By Solaris
Responded 1 week ago
It is very pleasant to know how much you enjoyed our beautiful resort and we are happy to hear you had a fantastic culinary experience at Bogavante Restaurant and that the staff provided you with an excellent customer service. Thank you for sharing the areas of opportunity that you identified during your stay, as this allows us to improve ther experience of all our guests. We will keep working to improve our services and facilities. Best regards, General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We love that we are close to everything as it is not large resort. The employees are so attentive and friendly. They greeted us as we met them on the sidewalk or at any of the restaurants. We love everyone from our housekeeper to the servers to cooks to the pool entertainers. Laura Pat and Pablo served us drinks at the pool. Servers were all so good especially Yeison, Mainor, Noyelli, Jorge at Marco Polo at GR Solaris. Magic Mike and Eduardo Gil always stopped and spoke to us as they entertained us around the pool. The whole group was outstanding and kept us all laughing and participating. Roberto was our concierge and helped us so much. The food was amazing! We loved Marco Polo at GR Solaris, Bogavante at Caribe and Veneto also. The snack bars were very good also with pizza , snacks like nachos, guacamole, and burgers. It's so fun to talk to others vacationing from all over the world! Our room was spacious and well maintained. We did have a bathtub jacuzzi and shower. it was a little difficult to keep the water from spilling over on to the floor. Maybe something else should be done here because turning on the shower was a task as it was at the far end of the tub. The ocean view though is wonderful and great to wake up to!!…
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: It is best to find your chair before you have breakfast especially if you are there with a group.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at GR Caribe By Solaris
Responded 2 weeks ago
Thank you for expressing your great satisfaction at the GR Caribe and for sharing the details of your stay with us. We are happy to read that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. Please know that we remain at your service and we would be glad to have the opportunity to serve you again. Best Regards General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My 7yo loved the kids club. We went there every day. Kids can enjoy a shallow pool, water slides, room with toys, play stations, staff-organized activities like crafting, dance, cartoons, games on the beach. Parents can drop off kids, and check on them every 40 min, or you can stay with the kid entire time. I felt very safe for my kid. Thank you Blanca and other ladies who work there.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at GR Caribe By Solaris
Responded 2 weeks ago
Thank you for highlighting the quality of the service that our Kids Club staff provided you. It makes us feel proud to read that they took good care of you and they were always attentive to your needs and willing to help. On behalf of Blanca, allow us to tell you that we are delighted to know that you definitely recommend us and we truly hope to have the opportunity to serve you again. Best Regards General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$205 - $324 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gr caribe by solaris cancun hotel cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
200
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Claim Your ListingGR CARIBE BY SOLARIS - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Cancun, Mexico)
Frequently Asked Questions about GR Caribe By Solaris
What are some of the property amenities at GR Caribe By Solaris?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at GR Caribe By Solaris?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at GR Caribe By Solaris?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to GR Caribe By Solaris?
Conveniently located restaurants include NAVÍOS Mexican Fusion Seafood, Sea & Stones, and Km 19. 5 Restaurant & Bar Cancun.
Are there opportunities to exercise at GR Caribe By Solaris?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does GR Caribe By Solaris have airport transportation?
Yes, GR Caribe By Solaris offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at GR Caribe By Solaris?
Yes, dry cleaning and laundry service are offered to guests.
Does GR Caribe By Solaris offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at GR Caribe By Solaris?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to GR Caribe By Solaris?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.8 miles) and Scorpion’s Temple (4.5 miles).