We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Boulevard Kukulcan s/n Km 12.5, Zona Hotelera Zona Hotelera, Cancun 77500 Mexico
Lowest prices for your stay
Hotel direct offer!Price Match Guarantee
Hotels.com
Expedia.com
$205
View deal
Free cancellation until 06/11/22
Reserve now, pay at stay
Traveluro
$141
View deal
Travelocity$205
Booking.com$205
Canopy$205
View all 18 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (447)
Pool & Beach (68)
Room & Suite (59)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
Read more
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Canopy by Hilton Cancun La Isla
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 269 in Cancun
Location
4.7
Cleanliness
4.9
Service
4.7
Value
4.6
Travelers' Choice
Hello and welcome to Canopy by Hilton Cancun La Isla, a new, urban hotel beside the lagoon in Cancun's hotel zone. Enjoy being steps from some of the area's best shopping, restaurants and white sand beaches. We'll introduce you to the neighborhood with a local welcome gift at check-in. At Canopy, we've got you covered. Our Just-Right Rooms are comfortable, modern spaces with the amenities you want, like free WiFi, a 55-inch HDTV, murals from local artists and our exclusively designed Canopy beds. Deluxe rooms feature views of the ocean, a balcony and double shower, while our suites include a living room, dining area, espresso/bar cart and hanging chair as well as signature Canopy socks and bathrobe. Feel better going forward and fill up your bottles with filtered water on every floor. Welcome the day in the café with a delicious artisanal breakfast made with fresh ingredients and local produce or have a Canopy Break Fast bag delivered to your door.
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycles available
Nightclub / DJ
Kids stay free
Parking garage
Wifi
Hot tub
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Shallow end in pool
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Outdoor dining area
Snack bar
Special diet menus
Poolside bar
Rooftop bar
Children's television networks
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Solarium
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quaint
Modern
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Price Match Guarantee

Location

Full view
100Great for walkers
Grade: 100 out of 100
49Restaurantswithin 0.3 miles
17Attractionswithin 0.3 miles
345Reviews30Q+A29Room tips
Traveler rating
  • 284
  • 27
  • 14
  • 8
  • 12
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Jason D wrote a review May 27
1 contribution
The hotel is great and located centrally to a lot of what Cancun has to offer. Plenty of restaurants within walking distance, and two shopping centers. Public beach access not far off. The staff were exceedingly professional and friendly. Would stay there again.
Read more
Date of stay: May 2022
Location
Cleanliness
Service
Room Tip: There are some views of the sea, but other hotels are between you and the water. There are also...
See more room tips
Helpful
Share
Response from Nazaret Carbonari Chief Enthusiast, Director General at Canopy by Hilton Cancun La Isla
Responded 2 days ago
Dear @U4780RPjasond Thank you very much for taking the time to write your comment. Our enthusiasts at Canopy by Hilton Cancun La Isla are very happy to have been able to provide you with an epic experience. It will be a pleasure to see you again with us. Best regards! Positively yours, Nazaret Carbonari Director General & Chief Enthusiast
Read more
Daniel Reyes wrote a review Aug 2021
Winter Garden, Florida9 contributions5 helpful votes
+1
Hotel's Favorite
We had an excellent experience with the entire staff in Cancun, Mexico @ The Canopy by Hilton Hotel @ La Isla. The entire staff was super kind, professional and they went above and beyond every step of the way in our entire stay. This Hilton is a must-do for many reasons, but the most important reason was the people that work there, for example, Ashley/at the restaurant for dinner, Daniel/front desk, David & Pesh/at the infinity pool bar area, Enrique was the great service manager and super accommodating, Sergio was fantastic every day at breakfast, Adrian at the bell services was super attentive, and we will be back in a near future. We stay a full week from August, 1st-8th/2021, celebrating my wife's birthday, we did also 3 tours with All The Way Tours recommended by the hotel staff, also Fantastic people there, Bryan was our contact. Thank You So Much to the entire staff of the Canopy by Hilton Hotel La Isla, and everyone in our path. Best Birthday Celebration Ever!!!
Read more
Date of stay: August 2021
Location
Cleanliness
Service
Room Tip: Room #525 great view of the entire lake and the ocean, it's a must!
See more room tips
3 Helpful votes
Helpful
Share
Response from Canopy PR and Marketing Marketing , Propietario at Canopy by Hilton Cancun La Isla
Responded Aug 30, 2021
Thank you for your comments! It is nice to read you enjoyed your stay in every way, We are so glad to read that our staff was super kind and professional. We hope to see you back soon here at your second home. Positively Yours, Canopy by Hilton Cancun La Isla Marketing Manager Enthusiast
Read more
laradigele wrote a review May 26
Brisbane, Australia4 contributions
I woke up with so much pain in my back. I booked a massage straight away because i’m a flight attendant and had to work in the evening. Lidia was so kind and really wanted to help me!! She made sure that i was feeling better at the end, which i did!! Amazing! 10/10 would recommend.
Read more
Date of stay: May 2022Trip type: Traveled
Helpful
Share
Response from Nazaret Carbonari Chief Enthusiast, Director General at Canopy by Hilton Cancun La Isla
Responded 2 days ago
Dear @Laradigele Thank you very much for taking the time to write your comment. We're glad to know that you have a good time with us, we'll let lidia know that she helped you with your back ache. It will be a pleasure to see you again with us. Best regards! Positively yours, Nazaret Carbonari Director General & Chief Enthusiast
Read more
Edward K wrote a review May 25
2 contributions
Beautiful room and property. Wonderful breakfast offerings. But do not order the fettucine alfredo (we had a late night snack around 2am so that's mostly on us - we assume the late night cook wasn't the usual one?). But the staff overall is very courteous and warm, so one food issue doesn't break a stay! Otherwise, the upgrades for a Diamond member are still just higher floor, not a suite.
Read more
Date of stay: May 2022
Rooms
Service
Sleep Quality
Helpful
Share
Response from Nazaret Carbonari Chief Enthusiast, Director General at Canopy by Hilton Cancun La Isla
Responded 2 days ago
Dear @S9334ZPedwardk Thank you very much for taking the time to write your comment. We're sorry that you have an inconvenient with your food, we'll work to get better, the comments of our guest help us to improve the service. Our enthusiasts at Canopy by Hilton Cancun La Isla are very happy to have been able to provide you with an epic experience. It will be a pleasure to see you again with us. Best regards! Positively yours, Nazaret Carbonari Director General & Chief Enthusiast
Read more
Sally L wrote a review May 23
Toronto, Canada148 contributions38 helpful votes
This hotel was a nice, clean place to stay in Cancun. The staff were very friendly and helpful. They were able to answer my questions and ensure my room was cleaned thoroughly. This hotel is in a very central and convenient location. I also had the buffet breakfast at this hotel and it was very delicious. Everything was clearly labeled which is perfect since I have multiple food allergies.
Read more
Date of stay: May 2022Trip type: Traveled
Helpful
Share
Response from Nazaret Carbonari Chief Enthusiast, Director General at Canopy by Hilton Cancun La Isla
Responded 2 days ago
Dear @708sallyl Thank you very much for taking the time to write your comment. Our enthusiasts at Canopy by Hilton Cancun La Isla are very happy to have been able to provide you with an epic experience. It will be a pleasure to see you again with us. Best regards! Positively yours, Nazaret Carbonari Director General & Chief Enthusiast
Read more
Ted L wrote a review May 22
1 contribution
I have gotten massages all around the world, in Hawaii, Philippines, Costa Rica and today I got a 1-hr relaxation massage at the Canopy by Hilton in Cancun and was one of the best I have experienced. Lidia was excellent in all aspects including pressure, ambiance, and communication.
Read more
Date of stay: May 2022Trip type: Traveled
Helpful
Share
Response from Nazaret Carbonari Chief Enthusiast, Director General at Canopy by Hilton Cancun La Isla
Responded 6 days ago
Hello @tedlV2015VK! Thank you very much for your great comment! We will let know to Lidia this amazing review. She is the best in her area! We are very happy to welcome you in a future. Best regards! Nazaret Carbonari Chief Enthusiast, Director General
Read more
Uchenna A wrote a review May 22
2 contributions
Very clean and people are nice here. An amazing stay, experience. I will recommend this to any one. Front desk was amazing as well. They clean all the time, which is pleasant. Staff are considerate. Can't beat the location too.
Read more
Date of stay: May 2022Trip type: Traveled
Helpful
Share
Response from Nazaret Carbonari Chief Enthusiast, Director General at Canopy by Hilton Cancun La Isla
Responded 6 days ago
Dear @316uchennaa Thank you very much for taking the time to write your comment. Our enthusiasts at Canopy by Hilton Cancun La Isla are very happy to have been able to provide you with an epic experience. It will be a pleasure to see you again with us. Best regards! Positively yours, Nazaret Carbonari Director General & Chief Enthusiast
Read more
zaak0536 wrote a review May 21
Petaling Jaya, Malaysia77 contributions70 helpful votes
Very friendly reception from the time of arrival. We received an upgrade to a Junior Suite facing the lagoon and the sunset. The suite was tastefully decorated and of the right size. The Hotel is attached to the La Isla mall which is very convenient. Our minor criticism is that some of the suite amenities eg slippers are not immediately available in the suite but you have to request for them from the housekeeping
Read more
Date of stay: May 2022Trip type: Traveled
Room Tip: Request for sunset view room
See more room tips
Helpful
Share
Response from Nazaret Carbonari Chief Enthusiast, Director General at Canopy by Hilton Cancun La Isla
Responded 2 days ago
Dear @zaak0536 Thank you very much for taking the time to write your comment. Our enthusiasts at Canopy by Hilton Cancun La Isla are very happy to have been able to provide you with an epic experience. We're glad to know that you could enjoy the beautiful view and you liked the room. We keep improving the services, thank you for let it us know about the slippers, we're growing with our guest. It will be a pleasure to see you again with us. Best regards! Positively yours, Nazaret Carbonari Director General & Chief Enthusiast
Read more
Michele D wrote a review May 19
3 contributions
+1
Where to start? I stayed here for 7 days then extended an 8th day because I loved it so much! It EXCEEDED my expectations. I was traveling with my little 4 lb. dog FRIDA, and the staff treated her like a queen. I came back to my room and there was a little bed and water bowls all set up for her stay. The ROOFTOP is the star of this property! It felt as if we were family after a few days. The staff is INCREDIBLE. We loved IVAN, ORLANDO, and YOHANDA so much! They seriously considered friends now and I will book this place again just to see them again! The roof is incredible, the pool, the views, and the menu is great! I would recommend more white and red wine choices though. The rooftop DJ plays the BEST tunes, and when he's not there the staff is spot on with the music vibes! LUIS downstairs is the best! He made our trip awesome. 5-Star service all around. I cannot wait to come back!
Read more
Date of stay: May 2022
Value
Cleanliness
Service
Helpful
Share
Response from Nazaret Carbonari Chief Enthusiast, Director General at Canopy by Hilton Cancun La Isla
Responded 2 days ago
Dear @micheledQ2504UU Thank you very much for taking the time to write your comment. Our enthusiasts at Canopy by Hilton Cancun La Isla are very happy to have been able to provide you with an epic experience. It will be a pleasure to see you again with us. Best regards! Positively yours, Nazaret Carbonari Director General & Chief Enthusiast
Read more
Laure A wrote a review May 17
Paris, France3 contributions1 helpful vote
The location of the hotel is perfect. The buffet breakfast has everything you want. Staff is really gentle and helpful. Bedrooms are big and very clean (big up for the sunset view) The rooftop swimming pool is amazing and offers incredible sunset everyday. I highly recommend the place.
Read more
Date of stay: May 2022
Value
Cleanliness
Service
Room Tip: sunset view bedrooms are definitely the best
See more room tips
Helpful
Share
Response from Nazaret Carbonari Chief Enthusiast, Director General at Canopy by Hilton Cancun La Isla
Responded 1 week ago
Dear @LaureA224 Thank you very much for taking the time to write your comment. Our enthusiasts at Canopy by Hilton Cancun La Isla are very happy to have been able to provide you with an epic experience. It will be a pleasure to see you again with us. Best regards! Positively yours, Nazaret Carbonari Director General & Chief Enthusiast
Read more
Previous
123456
PRICE RANGE
$156 - $257 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
174
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Canopy by Hilton Cancun La Isla
Which popular attractions are close to Canopy by Hilton Cancun La Isla?
Nearby attractions include La Isla Shopping Village (0.1 miles), Interactive Aquarium (0.3 miles), and EL Sol de Cancun (0.05 miles).
What are some of the property amenities at Canopy by Hilton Cancun La Isla?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Canopy by Hilton Cancun La Isla?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Canopy by Hilton Cancun La Isla?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Canopy by Hilton Cancun La Isla?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Canopy by Hilton Cancun La Isla?
Conveniently located restaurants include Umami, KAI, and Restaurante Chianti.
Are there opportunities to exercise at Canopy by Hilton Cancun La Isla?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Canopy by Hilton Cancun La Isla?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Canopy by Hilton Cancun La Isla?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Canopy by Hilton Cancun La Isla offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Canopy by Hilton Cancun La Isla?
The staff speaks multiple languages, including English, Spanish, and French.