The hotel is great and located centrally to a lot of what Cancun has to offer. Plenty of restaurants within walking distance, and two shopping centers. Public beach access not far off. The staff were exceedingly professional and friendly. Would stay there again.
We had an excellent experience with the entire staff in Cancun, Mexico @ The Canopy by Hilton Hotel @ La Isla. The entire staff was super kind, professional and they went above and beyond every step of the way in our entire stay. This Hilton is a must-do for many reasons, but the most important reason was the people that work there, for example, Ashley/at the restaurant for dinner, Daniel/front desk, David & Pesh/at the infinity pool bar area, Enrique was the great service manager and super accommodating, Sergio was fantastic every day at breakfast, Adrian at the bell services was super attentive, and we will be back in a near future. We stay a full week from August, 1st-8th/2021, celebrating my wife's birthday, we did also 3 tours with All The Way Tours recommended by the hotel staff, also Fantastic people there, Bryan was our contact. Thank You So Much to the entire staff of the Canopy by Hilton Hotel La Isla, and everyone in our path. Best Birthday Celebration Ever!!!…
I woke up with so much pain in my back. I booked a massage straight away because i’m a flight attendant and had to work in the evening. Lidia was so kind and really wanted to help me!! She made sure that i was feeling better at the end, which i did!! Amazing! 10/10 would recommend.
Beautiful room and property. Wonderful breakfast offerings. But do not order the fettucine alfredo (we had a late night snack around 2am so that's mostly on us - we assume the late night cook wasn't the usual one?). But the staff overall is very courteous and warm, so one food issue doesn't break a stay! Otherwise, the upgrades for a Diamond member are still just higher floor, not a suite.
This hotel was a nice, clean place to stay in Cancun. The staff were very friendly and helpful. They were able to answer my questions and ensure my room was cleaned thoroughly. This hotel is in a very central and convenient location. I also had the buffet breakfast at this hotel and it was very delicious. Everything was clearly labeled which is perfect since I have multiple food allergies.
I have gotten massages all around the world, in Hawaii, Philippines, Costa Rica and today I got a 1-hr relaxation massage at the Canopy by Hilton in Cancun and was one of the best I have experienced. Lidia was excellent in all aspects including pressure, ambiance, and communication.
Very clean and people are nice here. An amazing stay, experience. I will recommend this to any one. Front desk was amazing as well. They clean all the time, which is pleasant. Staff are considerate. Can't beat the location too.
Very friendly reception from the time of arrival. We received an upgrade to a Junior Suite facing the lagoon and the sunset. The suite was tastefully decorated and of the right size. The Hotel is attached to the La Isla mall which is very convenient. Our minor criticism is that some of the suite amenities eg slippers are not immediately available in the suite but you have to request for them from the housekeeping
Where to start? I stayed here for 7 days then extended an 8th day because I loved it so much! It EXCEEDED my expectations. I was traveling with my little 4 lb. dog FRIDA, and the staff treated her like a queen. I came back to my room and there was a little bed and water bowls all set up for her stay. The ROOFTOP is the star of this property! It felt as if we were family after a few days. The staff is INCREDIBLE. We loved IVAN, ORLANDO, and YOHANDA so much! They seriously considered friends now and I will book this place again just to see them again! The roof is incredible, the pool, the views, and the menu is great! I would recommend more white and red wine choices though. The rooftop DJ plays the BEST tunes, and when he's not there the staff is spot on with the music vibes! LUIS downstairs is the best! He made our trip awesome. 5-Star service all around. I cannot wait to come back!…
The location of the hotel is perfect. The buffet breakfast has everything you want. Staff is really gentle and helpful. Bedrooms are big and very clean (big up for the sunset view) The rooftop swimming pool is amazing and offers incredible sunset everyday. I highly recommend the place.
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