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The Royal Caribbean

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#38 of 180 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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The Royal Caribbean
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1,617 Reviews from our TripAdvisor Community

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Showing 1,258: English reviews
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

My wife and I have been here since 9-24 and have been spending time between the Royal islander and the Royal Caribbean ,we love both we were here a few years ago and nothing has changed same great service, accommodations and beautiful scenery we'll be here till 10-14 and we are already making plans to come back next year. We... More 

Helpful?
Thank Alvino V
St. Thomas
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Our stay at the Royal Caribbean was delightfully memorable and was enhanced by well maintained facilities, cleanliness and accommodating staff. Our room was maintained nicely and presented with a beautiful view of the water. However, you will not be able to see the waves crashing on the fine beach sand from your room or poolside and the room needs updating.... More 

Helpful?
Thank John N
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear John N, Thank you for taking time to post about our resort. We're glad to learn you took advantage of the off-site restaurants part of The Royal Resorts group. We know TripAdvisor's community will appreciate your comments as much as we do. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it... More 

Acworth, Georgia
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The Royal Caribbean will only be in the Royal Resorts chain 2 more years and it shows. The food, maintenance, and overall repair is lacking. The staff is as helpful as ever, but the resort itself leaves much to be desired, especially the beds. I haven't slept more than 3 hours in a night all week. Suggest the Sands as... More 

Helpful?
Thank coassassin
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest, Thanks for taking the time to review your stay with us here at The Royal Caribbean. We are honored that you chose to stay with us for your getaway. We apologize if you encountered a few issues at the pool or in your villa during your stay. But we are thrilled to hear that our staff was able... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

i LOVE Royal Caribbean, i've been coming for years. the staff is always friendly, ready to help you. especially Pudico, who is a clear leader and really cares about your stay. the maids do an excellent job of cleaning rooms, there's nothing wrong with this place!

Helpful?
1 Thank William A
RIVERVIEW, FL
Level Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Overall, we had an awesome vacation! However, was quite upset with this situation: my mother uses a wheelchair (manual). We had to take the elevator to our room. In order to get to the elevator, we were directed to a ramp just down the hall from the reception desk. It was extremely steep but at this point, we had no... More 

Helpful?
Thank MMM1968
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun. We're glad to learn that despite your initial experience we had the chance to give you the highest satisfaction levels available and that you and your family enjoyed your... More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

It was clean, nice, and had a fantastic ocean view! The amenities were amazing! The suite itself was a little bit outdated but nice overall. Everything was clean. I like that everything we needed was right there like the grocery store.

Helpful?
Thank Libra_Lady_1980
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We had a great room overlooking the sea and the swimming pool. Directly above the children's area which was good for us. It was an okay experience but because we are not that much into resorts. One think I did not like was that room service is delivered with mountains of disposable styrofoam and plastic packaging.

Helpful?
Thank Oztica
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Lauren, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

Melbourne, Australia
Level Contributor
351 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We checked in and our room had flawless views of the ocean. Bliss. The rooms were huge and the shower was amazing. Love all of this. We did eat at the sports bar and wake up not feeling the best so I wouldn't recommend consuming food there (it was very expensive too). We booked the hotel transfer in our reservation... More 

Helpful?
1 Thank RPKE
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear RPKE: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards. More 

Puebla
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This has been my summer house ever since i was 3 years old. I have always loved the way de lobby smells! The service at their restaurants and the food never fails. The rooms are huge, impeccably clean. Magnificient views throughout the entire room. The concierges do a great job and have always been extremely helpful and nice. The products... More 

Helpful?
Thank patriciagS52ZS
Cristóbal G, Online Community Care Coordinator. at The Royal Caribbean, responded to this review

Dear Patricia, Thank you for taking time to post about our resort. We are proud to be part of our members' vacation experiences and memories. We're honored to be part of yours as well. We're glad to learn you've enjoyed your recent visit and we look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards. More 

Plaucheville, Louisiana
1 review
2 of 5 stars Reviewed 3 weeks ago

The room cleaning service was very poor. It was rushed and it stunk the old food all the time. I asked that the bed be re-changed and it still smelled the old food. The floors were dirty with hair everywhere.

Review collected in partnership with this hotel

Helpful?
Thank 424busterl
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear 424busterl, I hope this letter finds you well. My name is Cristóbal Galindo, representing Royal Resorts. While I was pleased to read that you stayed at our resort, I was disappointed to learn this visit did not fulfill your expectations. We sincerely apologize for not having met your expectations and in order to improve, we would like to know... More 

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Two Bedroom Villa (152)

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Caribbean(R) Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our two resorts offer an exceptional collection of services... And twice the fun. Escape to paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis. ... more   less 

Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $121 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
Reservation Options:
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal
Hotel Style:
#11 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#30 Spa Hotel in Cancun
#33 Top resorts Hotel in Cancun
#35 On the Beach Hotel in Cancun
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