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The Royal Caribbean

#37 of 180 Hotels in Cancun
Certificate of Excellence
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The Royal Caribbean
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1,552 Reviews from our TripAdvisor Community

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Showing 1,225: English reviews
Limon Centro
1 review
5 of 5 stars Reviewed yesterday NEW

Stayed for 5 days during mid July 2016 Very pleasant days with my girlfriend. Room conditions were great, modern style, AC, Wifi, TV, warm water in Bathroom, no noise heard from outside or other rooms. Beach, pool, restaurant with good food, amazing breakfast and bar by the pool. Some activities being held for everyone to enter during my stay. Thomas... More 

Review collected in partnership with this hotel

Helpful?
Thank FranciscoC1988
Rsrn
1 review
3 of 5 stars Reviewed yesterday NEW

Avoid eating at this hotel. The food is really bad. We tried several times, but never had a good meal. The rooms are out of date and many items were broken. T.V., toilet, basin leaking. Trivial maybe, but when you are trying to wind down from a lot of sun, you may wish to watch a little t.v. had to... More 

Review collected in partnership with this hotel

Helpful?
Thank kevini768
Saint Augustine, Florida
Level Contributor
197 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed for three nights on the way out of Mexico. The property had a very good great, and the location was very convenient to golf (Iberostar and Riviera Cancun), and restos and nightlife. The room was very good. The property is set up as time shares which consist of a large one bedroom suite and a lockout bedroom (with... More 

Helpful?
Thank H2O_log
Pueblo
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My family and I arrived on a Saturday evening. We were greeted by our concierge, Fredery upon arrival. He told us he was going to make our vacation the most happy memorable vacation ever! And that he did!!! The Royal Caribbean is one of the older resorts in Cancun but it is clean, quiet, warm and homey. It has a... More 

Review collected in partnership with this hotel

Helpful?
2 Thank Robert M
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Robert: Thank you for taking the time to review your stay with us. Please accept a sincere apology for the incident during the timeshare sales presentation. Rest assured Royal Resorts does not encourage nor promote such behavior and we'll take the actions required to ensure this won't happen again. We always strive to provide the highest satisfaction levels to... More 

Fontana, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The resort was very comfortable and inviting. The view from our room was absolutely gorgeous! We went in a large group and they were able to accommodate our group as far as location. We were in the same vicinity just on different floors.

Review collected in partnership with this hotel

Helpful?
Thank Eve N
Sandra R, Online Community Care Agent at The Royal Caribbean, responded to this review

Dear Eve N, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm Regards. More 

Cupertino
1 review
1 of 5 stars Reviewed 1 week ago

We waited 40 minutes in line to check-in. Only one very slow person was at the front desk. Lots of other employees standing around doing nothing. Upon check-out, it took over an hour and they held my credit card hostage and would not return it until my signature matched the passport signature exactly. It was absolutely miserable experience I will... More 

Review collected in partnership with this hotel

Helpful?
Thank christinee624
Cristóbal G, Online Community Care Coordinator. at The Royal Caribbean, responded to this review

Dear Christine Thank you for taking time to post about our resort. We always strive to provide our guests and visitors with the highest satisfaction standards and we regret not achieving this goal with you. Please accept a sincere apology for the whole situation. Rest assured we're sharing your comments with the management and we'll take the appropriate measures to... More 

Brantford
1 review
5 of 5 stars Reviewed 1 week ago

This is a great property. I'd come back for sure. Try to get the suite with a kitchen because they have a grocery store on site. So nice to have a fridge with food and the choice to cook to avoid restaurant food every day. Beachview suites are awesome. If the pool had a deep end I'd be even happier... More 

Review collected in partnership with this hotel

Helpful?
Thank shawnm292
Sandra R, Online Community Care Agent at The Royal Caribbean, responded to this review

Dear Shawn, Thank you so much for your review about The Royal Caribbean. We’re so happy to hear that you had a great vacation. We hear from many of our guests that our clean and spacious villas are a great way to end an eventful day of sightseeing. It’s always nice to be able to spread out and enjoy the... More 

NEW YORK
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Arriving at the airport we used USA transfers which called us as soon as we landed and had someone waiting to greet us as soon as we walked out the doors, our driver was fantastic and offered us beer and water for our ride. We arrived at The Royal Carribean, they have greeters that give you a piece of paper... More 

Helpful?
2 Thank TYRRELL_10
Sandra R, Online Community Care Agent at The Royal Caribbean, responded to this review

Dear Tyrrell_10, Thank you for taking the time to post a review about The Royal Caribbean. We couldn’t be happier to see that your time spent with us was a great experience. We appreciate you bringing to our attention our opportunity areas at the hospitality room, which gives us the chance to improve future guests' experiences. We always encourage our... More 

San Francisco, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We had booked this resort for 4 nights in July. This one has its Pro's & Con's Pro's: --Very large pool with different areas & depths for kids & adults. --Amazing beach front area, not the most idyllic for swimming since the waves are pretty big. --Ocean front rooms are the best and have amazing views. --Their standard rooms are... More 

Helpful?
1 Thank Divya K
Sandra R, Online Community Care Agent at The Royal Caribbean, responded to this review

Dear Divya K, Thank you for taking the time to post about your recent visit to The Royal Caribbean. We're glad to learn you enjoyed our spacious rooms and the beautiful views of the Mexican Caribbean sea. We are sorry to learn that your stay did not live up to your expectations and we would love the opportunity to host... More 

San Jose
1 review
5 of 5 stars Reviewed 1 week ago

Just came home from a 10 day vacation at the Royal Caribbean. The food was great, never had trouble finding a poolside lounger or palapa at the beach. Service from everyone was phenomenal! I really cannot think of any moment that I felt unsatisfied with the resort. I will definitely return.

Review collected in partnership with this hotel

Helpful?
Thank 620catalinan
Sandra R, Online Community Care Agent at The Royal Caribbean, responded to this review

Dear Catalinan, Thanks so much for writing a review about The Royal Caribbean. We're glad to learn that you enjoyed our dining options and our service covered your expectations. We are honored that you would choose to stay with us again. We hope to see you again soon! Warm Regards. More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,313 photos of this hotel

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The Hotel (45)
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Two Bedroom Villa (152)

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Royal Caribbean(R) Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our two resorts offer an exceptional collection of services... And twice the fun. Escape to paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis. ... more   less 

Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $122 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
Reservation Options:
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal
Hotel Style:
#11 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#28 Spa Hotel in Cancun
#32 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
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