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The Royal Caribbean

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#37 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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The Royal Caribbean
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1,596 Reviews from our TripAdvisor Community

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Showing 1,245: English reviews
Berthoud
1 review
2 of 5 stars Reviewed yesterday NEW

We have been staying at the Royal Caribbean for years and this was the first time we found the service and accommodations lacking. We brought 2 friends with us that had never been to the Royal Resorts and we were a bit embarrassed. There seemed to be less wait staff around the pool, which made it very hard to get... More 

Review collected in partnership with this hotel

Helpful?
Thank Stephen L
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

arrived on the 20th- 27th, very friendly staff super clean rooms. very secure hotel always checking whos coming in and out. very relaxing. the little market in the lobby is very convenient only reason it doesnt receive 5 stars is because i dont really like to charge any purchases to my room key , i like to pay right away... More 

Helpful?
Thank frankcr
Cristóbal G, Online Community Care Coordinator. at The Royal Caribbean, responded to this review

Dear Frank, Thank you for taking time to post about our resort. We're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Our trip in mid August 2016 was good. Service at the restaurant and pool side could be better but acceptable. The property is aging and could use some renovation but I understand it's one of the older properties. My home villa is at the Royal Sands but we keep coming to the Caribbean because my brother's family can only exchange... More 

Review collected in partnership with this hotel

Helpful?
Thank Jeryl A
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Jeryl: Thank you for taking the time to review your stay with us. We love hearing from our members and their vacation experiences. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest without noise or any annoyance. We're glad to learn you enjoyed this relaxation.... More 

Scottsdale, Arizona
Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We actually own a couple of weeks right on the ocean, and we have loved going there for many years. The staff is excellent, maid service every day except Sundays. There are many restaurants associated with the Royal Resorts. Someone mentioned that the resort needs a little updating. Truth is that there is a little over 3 years left before... More 

Helpful?
Thank RickY1944
Cristóbal G, Online Community Care Coordinator. at The Royal Caribbean, responded to this review

Dear Member, Thanks so much for writing a review about The Royal Caribbean We love hearing from our members and their vacation experiences and specially being part of their vacation memories. We are sharing your comments with the appropriate channels so we can still give the best experience to our customers during their upcoming visits to The Royal Caribbean. We... More 

Seattle, Washington
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I have a very mixed view to write about this resort. I will never stay there again on balance but I'll say the good things about it along with the detailed reasons why I wouldn't. Once you get checked into the resort and before you have to check out, it's a pretty good value and nice place. The pool is... More 

Helpful?
3 Thank Wendy K
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Hello Wendy and thank you for letting us know about your recent stay with us. We're disappointed to hear that your stay fell below your vacation expectations. We apologize for any inconvenience in your check-in and check-out process that you experienced. We appreciate you bringing it to our attention, which gives us the chance to improve future guests' experiences. We... More 

Miami, Florida
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

The staff is courteous and service oriented, always ready and willing to help. The common areas are clean and very well maintained. The villas are clean and the kitchen has the essentials for staying in if so desired.

Review collected in partnership with this hotel

Helpful?
Thank eesora
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear eesora, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

Level Contributor
12 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Love the Royal Caribbean, atmosphere and staff. Late August less crowded than usual. Great family getaway. Resort needs a little updating and the main restaurants (claims to have variety of food) but don't expect much. This place is perfect to relax and enjoy family time, quality bonding time with out the bells and whistles. If you're looking for high end... More 

Helpful?
Thank Sophia H
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Sophia, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your relaxing stay at our resort and that you took advantage of its privileged location in the Hotel Zone. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

Pontotoc
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

stayed sat.to sat. all the employees are nice and respectful. resort has a wonderful pool. . cant wait to go again. If you do stay here be sure when you first checkin to buy your excursions they book up fast. they have a restaurant on site that has great food the waiters after you come one time knows you by... More 

Helpful?
Thank Linda C
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Linda, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We just returned from a week at the Royal Carribbean. We had a 2 bedroom unit in building A with a beautiful ocean view. The room was great for 5 adults. Sam, our concierge was so friendly. He remembered my name from day 1, and always greeted me with a smile and asked if he could do anything for me.... More 

Helpful?
Thank Judy W
Cristóbal G, Online Community Care Coordinator. at The Royal Caribbean, responded to this review

Dear Judy, Thank you for taking time to post about our resort. We're sharing your comments with our Guest Services Manager so that our service may improve. On the other hand, we're glad to learn you've enjoyed your stay at The Royal Caribbean and we look forward to welcoming you again. Warm Regards More 

Eau Claire, Wisconsin
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Once again our stay at The Royal Caribbean was what we expected. The resort is always in excellent condition, the staff are friendly . . . no need to worry when you are here. Visit Felix at the sports desk for your beach towels or game equipment. Enjoy the daily activities (Bingo, pool volleyball, bean bag toss, water aerobics, pilates,... More 

Helpful?
Thank Sg-on-vacation
Cristóbal G, Online Community Care Coordinator. at The Royal Caribbean, responded to this review

Dear Guest, Thanks for your review, as well as your loyalty. We love hearing from our return guests about their vacation experiences. It sounds like you were able to enjoy your visit. We'll make sure to personally praise Felix for leaving such a good impression in you. You couldn't give us any higher compliment than a return visit, and we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The Royal Caribbean(R) Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our two resorts offer an exceptional collection of services... And twice the fun. Escape to paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis. ... more   less 

Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $119 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
Reservation Options:
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal
Hotel Style:
#11 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#29 Spa Hotel in Cancun
#32 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
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