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The Royal Caribbean

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#37 of 181 Hotels in Cancun
Certificate of Excellence
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The Royal Caribbean
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1,593 Reviews from our TripAdvisor Community

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Showing 1,244: English reviews
California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Our trip in mid August 2016 was good. Service at the restaurant and pool side could be better but acceptable. The property is aging and could use some renovation but I understand it's one of the older properties. My home villa is at the Royal Sands but we keep coming to the Caribbean because my brother's family can only exchange... More 

Review collected in partnership with this hotel

Helpful?
Thank Jeryl A
Scottsdale, Arizona
Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We actually own a couple of weeks right on the ocean, and we have loved going there for many years. The staff is excellent, maid service every day except Sundays. There are many restaurants associated with the Royal Resorts. Someone mentioned that the resort needs a little updating. Truth is that there is a little over 3 years left before... More 

Helpful?
Thank RickY1944
Seattle, Washington
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I have a very mixed view to write about this resort. I will never stay there again on balance but I'll say the good things about it along with the detailed reasons why I wouldn't. Once you get checked into the resort and before you have to check out, it's a pretty good value and nice place. The pool is... More 

Helpful?
2 Thank Wendy K
Miami, Florida
Level Contributor
4 reviews
4 of 5 stars Reviewed 4 days ago NEW

The staff is courteous and service oriented, always ready and willing to help. The common areas are clean and very well maintained. The villas are clean and the kitchen has the essentials for staying in if so desired.

Review collected in partnership with this hotel

Helpful?
Thank eesora
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear eesora, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

Level Contributor
12 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

Love the Royal Caribbean, atmosphere and staff. Late August less crowded than usual. Great family getaway. Resort needs a little updating and the main restaurants (claims to have variety of food) but don't expect much. This place is perfect to relax and enjoy family time, quality bonding time with out the bells and whistles. If you're looking for high end... More 

Helpful?
Thank Sophia H
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Sophia, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your relaxing stay at our resort and that you took advantage of its privileged location in the Hotel Zone. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

Pontotoc
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

stayed sat.to sat. all the employees are nice and respectful. resort has a wonderful pool. . cant wait to go again. If you do stay here be sure when you first checkin to buy your excursions they book up fast. they have a restaurant on site that has great food the waiters after you come one time knows you by... More 

Helpful?
Thank Linda C
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Linda, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We just returned from a week at the Royal Carribbean. We had a 2 bedroom unit in building A with a beautiful ocean view. The room was great for 5 adults. Sam, our concierge was so friendly. He remembered my name from day 1, and always greeted me with a smile and asked if he could do anything for me.... More 

Helpful?
Thank Judy W
Cristóbal G, Online Community Care Coordinator. at The Royal Caribbean, responded to this review

Dear Judy, Thank you for taking time to post about our resort. We're sharing your comments with our Guest Services Manager so that our service may improve. On the other hand, we're glad to learn you've enjoyed your stay at The Royal Caribbean and we look forward to welcoming you again. Warm Regards More 

Eau Claire, Wisconsin
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Once again our stay at The Royal Caribbean was what we expected. The resort is always in excellent condition, the staff are friendly . . . no need to worry when you are here. Visit Felix at the sports desk for your beach towels or game equipment. Enjoy the daily activities (Bingo, pool volleyball, bean bag toss, water aerobics, pilates,... More 

Helpful?
Thank Sg-on-vacation
Cristóbal G, Online Community Care Coordinator. at The Royal Caribbean, responded to this review

Dear Guest, Thanks for your review, as well as your loyalty. We love hearing from our return guests about their vacation experiences. It sounds like you were able to enjoy your visit. We'll make sure to personally praise Felix for leaving such a good impression in you. You couldn't give us any higher compliment than a return visit, and we... More 

Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

The location is very good, you have plenty of options to eat, bars and a big mall. Staff is very friendly, service is normal. My problem is with the rooms, they are not clean and they are super noisy, the doors do not isolate noise. Stained stool, stained chair, etc. The only thing worth saving is location.

Helpful?
Thank Andrés S
Cristóbal G, Online Community Care Coordinator. at The Royal Caribbean, responded to this review

Dear Andrés, I hope this letter finds you well. My name is Cristóbal Galindo, representing Royal Resorts. While I was pleased to read that you stayed at our resort, I was disappointed to learn this visit did not fulfill your expectations. We always take pride on our resort's cleanliness and we're ashamed to learn we fell short of our cleanliness... More 

Minnesota
1 review
5 of 5 stars Reviewed 1 week ago

Outstanding resort. All ocean view, well maintained, beautiful grounds, friendly and efficient staff. Groceries, Shopping, Fitness, Bars and Restaurants as well as several interactive programs on property. You can stay the entire vacation on site and never have to leave the resort for anything. Family orientated and also a great place for older less mobile people . Incredible beach.

Review collected in partnership with this hotel

Helpful?
Thank Sirjames98
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear James: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The Royal Caribbean(R) Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our two resorts offer an exceptional collection of services... And twice the fun. Escape to paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis. ... more   less 

Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $120 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
Reservation Options:
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal
Hotel Style:
#11 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#29 Spa Hotel in Cancun
#32 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
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