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The Royal Caribbean

#39 of 180 Hotels in Cancun
Certificate of Excellence
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Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
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1 room 1 adult
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1,268 Reviews from our TripAdvisor Community

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Chicago
1 review
5 of 5 stars Reviewed yesterday NEW

We have been coming to this resort for over ten years and have always found the facilities to be exceptionally clean and well-maintained, the food at the resort restaurants is delicious, always fresh, with exceptional variety and at reasonable cost. Since we value our health, we especially appreciate the reverse osmosis treated water so we don't have to worry. Staff... More 

Review collected in partnership with this hotel

Helpful?
Thank brendatQ6708FZ
Richmond, Virginia
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is our second time to the Royal Caribbean (the last time was as a guest 12 years ago) and it has been meticulously maintained. If you want something more contemporary or flashy this isn't the place. However, the rooms are spotless, service is fantastic and everyone is very friendly. Their restaurant (and the one at their sister facilities either... More 

Helpful?
Thank ChurchHillVA
Hunstville
1 review
4 of 5 stars Reviewed 2 days ago NEW

We stayed in the Royal Caribbean from January 29th through February 2nd. The facilities, including and especially the beach are outstanding. The service is great; the staff is friendly and helpful, but not pushy. The room had a minor issue, but not anything troubling. We will stay with the Royal Resorts again in the future.

Review collected in partnership with this hotel

Helpful?
Thank 904brycef
Port Wing, Wisconsin
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Been coming for 21 years. Always spotlessly clean. Tip-top upkeep. Very well built. Up-to-date, comfortable furnishings. Great food and drinks. Extremely polite, efficient, and knowledgeable staff. Easy to get to. Extensive health club with pool, tons of exercise equipment, whirlpool, sauna, steam. No, I don't work here. I just love coming here.

Review collected in partnership with this hotel

Helpful?
Thank johnbJ5505TC
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear johnbJ5505TC, Thanks so much for writing a review about your stay. "Twenty years is nothing" says an Argentinian song but for sure 21 is a lot of time, and we thank you for your continued loyalty. You can't give us any higher honor that being a member of the Royal Resorts family, and we look forward to seeing you... More 

nj
1 review
5 of 5 stars Reviewed 3 days ago NEW

Well kept and friendly organization. Staff goes out of it way to be user friendly. Food and quality of service is very good. Location is perfect to enjoy the Cancun area. Amazing maintenance of the grounds and beach. Etc.

Review collected in partnership with this hotel

Helpful?
Thank vgmdgas
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear vgmdgas, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

Windsor
Level Contributor
97 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Service is exceptional. Villas are alway maintained flawlessly. Restaurant's have theme nights and you can use adjacent resorts and there facilities. The view is spectacular from any villa. Beach is alway neat and clean.

Review collected in partnership with this hotel

Helpful?
Thank Ed J
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Ed J, Thank you for taking time to post about our resort. We're sure that TripAdvisor's Community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

Corozal Town, Belize
Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Staff must be being cutback. Unloaded my own bags upon arriving. Upon checkout only 2 staff persons handling all the checkouts on Saturday (Pay Out Day). Beach Bars had reduced staff and I only saw one fellow trying to handle all the orders from folks on the beach. El Conquistador was excellent as it has always been. With the Royal... More 

Helpful?
Thank lennybelize
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Hello and thank you for taking the time to let us know about your recent stay. We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. In an attempt to find out more about your specific situation, we have contacted you through private message. We always encourage our... More 

Martinton
1 review
5 of 5 stars Reviewed 5 days ago NEW

My trip the Royal Caribbean in 2016 was an enjoyable vacation. I always felt like it was my second home. The staff was always friendly and helpful. My room was always clean and neat by the housekeeping staff.

Review collected in partnership with this hotel

Helpful?
Thank 899kurta
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear 899kurta: Thank you for taking to post your review about our resort. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We're glad to learn you've enjoyed your stay at Royal Resorts and we look forward to welcoming you back soon. Warm regards. More 

Taichung, Taiwan
Level Contributor
96 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

What makes a traveling more adventurous is something you can't expect while you plan it. I am sure this is what I met in this hotel. From the picture, I would expect a place like a relaxing suite and you can really enjoy. Unfortunately, I would say I am only partially satisfied with this hotel. The public area including swimming... More 

Helpful?
1 Thank LestateWei
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear LestateWei, Thank you for taking time to post about our resort. We're sorry to learn your expectations were not covered by the resort. We're sharing your comments with the appropriate channels so that our service may improve. We're glad to learn you enjoyed the pool and the beach areas, along with the supermarket. We always review our prices to... More 

Boston, Massachusetts
1 review
4 of 5 stars Reviewed 1 week ago NEW

Large hotel with plenty of beach and pool area. All rooms have a view of the ocean. Shuttle service between Royal resorts allows great dining options. Also close to a bus stop where you can get to many attractions or shopping/dining. Would go again in a heartbeat.

Review collected in partnership with this hotel

Helpful?
Thank Z3094GAandreag
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Z3094GAandreag, Thank you for taking time to post about our resort. We're sure that TripAdvisor's Community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

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