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The Royal Caribbean

Priceline$117*
View Deal
#35 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
05/07/2017 05/08/2017
1 room 2 adults 0 children
$132*
$117*
$132*
$132*
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The Royal Caribbean
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1,909 Reviews from our TripAdvisor Community

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Showing 1,505: English reviews
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Chelmsford, Massachusetts
Reviewed 2 days ago NEW

We had a nice one week stay at this resort. I agree with most all of the favorable reviews, cleanliness, great pool, awesome beach, spacious suites with great balcony etc.. all great. I’ll focus here on the not so perfect in my view. Not enough dining on the property, La Cabana the “sports bar” was disappointing. A week with big...

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Helpful?
Thank gauvain2010
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our guests with the highest satisfaction levels and we're sorry to learn we did not achieve this goal with you. Mexican regulation demands any bussiness operating with a bar license welcome only people 18 and older. We know there are ways to communicate...

Los Angeles, California
Reviewed 2 days ago NEW

We stayed at the Royal Caribbean Resort in Cancun Mexico April 2017 and had a wonderful time. The resort is well maintained, clean. The beach is Beautiful, again well kept. We had a ocean view room that was Gorgeous that sleeps 6 easy, with TV, the room was cleaned daily except on Sunday. The resort staff was Great, Socorro was...

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Helpful?
Thank southbeachmiami
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We'll make sure to personally praise Miguel Angel, Socorro and Elias for leaving such a nice impression in you. We appreciate your feedback...

Reviewed 3 days ago NEWvia mobile

The property is beautiful and in a great location. Antonio Pech at the front desk provided exceptional customer service and made check out easy. Food at the hotel is great and inexpensive. Resort employees are always around to assist with your every need. The suites are roomy, clean and so comfortable. I'm a neat person and always think no one...

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Helpful?
Thank sibyl r
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Sibyl: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We'll make sure to personally praise Antonio and Natividad for leaving such a nice impression in you. We appreciate your feedback and look...

Philadelphia, Pennsylvania
Reviewed 3 days ago NEW

I find it unfortunate that a single item would knock this resort from an "excellent" to "good" but this one rises to that level. Unfortunately, there is no easy fix, but it would be worth the time for the resort to consider. The problem is the noise from the air conditioning in the rooms. To be fair, my wife and...

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Helpful?
Thank HealthPhysicist
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest Thank you for taking time to post about our resort. We always aim to provide our guests with the highests satisfaction levels available and we're sorry to learn we fell short of achieving this goal with you. We are sharing your comments with the appropriate channels so that our service may improve. On the other hand, we're glad...

Pontotoc
Reviewed 4 days ago NEW

The resort was very nice. The rooms were clean and the food was good. Everything you need is on site. The only con to this property is that it is a time share property and they will try to get you to listen to their sales pitch. We only stayed 1 night and we told the staff that when we...

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Helpful?
Thank 370jayd
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Jay, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your recent stay and we're sharing your comments with the appropriated channels so that our services may improve. We look forward to welcoming you again soon. Warm Regards.

Davidsonville
Reviewed 5 days ago NEW

We have been vacationing at the Royal Caribbean for over 29 years and have never been disappointed. the service and the accommodations are excellent. I would recommend this resort without qualification. They work to please their members and guests.

Review collected in partnership with this hotel
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1Thank R1616TLrobertd
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Chester Springs
Reviewed 5 days ago NEW

Went with my 2 daughters for the week after Easter. Recommend spending time at the beach vs the pool; should take advantage of the beautiful ocean water. Wait staff on the beach was excellent. Can use the hotel shuttle to ride for free between the resorts. I recommend the Jolly Roger pirate show and Chichen Itza (but be prepared for...

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Helpful?
Thank heathern678
Freehold
Reviewed 5 days ago NEW

Been coming back to Royal Caribbean for many years and it's always been a pleasant experience. Staff very friendly and courteous, grounds always meticulous kept. Rooms although are a little dated are kept spotless by the maid service provided 6 days a week. Pools are great with many activities and delicious drinks served by the wait staffs. Food is varied...

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Helpful?
Thank Mario V
Meadowlakes
Reviewed 6 days ago NEW

Having been staying at the Caribbean every April since around 2002. The facilities and accommodations are as good this year as they have ever been. Villas have been kept up and staff is as attentive as ever. Meals at the restaurants were even better this year.

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Thank V3224FAbarryc
Sakkalian
Reviewed 1 week ago

Very good surraunding territory, comfortable rooms, nice beach. But. VERY noisy conditioner in the room!!! I could not sleep well, because it always switched on, then switched off, then again switched on and all night like this. And very slippery floor when wet in the rooms. And check in is VERY late. 4 pm - it is not fair.

Review collected in partnership with this hotel
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Helpful?
Thank 309nataliial
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Natalia, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Questions? Get answers from hotel staff and past guests. Ask a question

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Two Bedroom Villa (152)

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05/07/2017 05/08/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Caribbean(R) Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our two resorts offer an exceptional collection of services... And twice the fun. Escape to paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis. ... more   less 

Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $108 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
Reservation Options:
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal
Hotel Style:
#11 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#28 Spa Hotel in Cancun
#30 Top resorts Hotel in Cancun
#32 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from The Royal Caribbean staff and other travelers.
163 questions
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Ponte Vedra Beach, Florida
Green Valley
Lake Geneva, wisconsin
5 months ago
new jersey

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Questions? Get answers from The Royal Caribbean staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for 12th floor, incredible view of Beach and pool”
gauvain2010, 2 days ago | Read review
“See if the air conditioning has been re-done to reduce noise.”
HealthPhysicist, 3 days ago | Read review
“The Villas are very clean and spacious. ”
R1616TLrobertd, 5 days ago | Read review
“Bring lots of cash to exchange for bus fare and tips. Everyone asks for tips”
heathern678, 5 days ago | Read review
“The elevators are a little slow but try to get a room on the top (12th) floor for the view and in the center building.”
  • View from room. Two double beds.
Love4Scuba, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Priceline
$117* /night
View Deal
Bookit.com$132
Booking.com$132
Elvoline$121
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*Disclaimer
Prices are for 1 room, 2 adults
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