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The Royal Caribbean

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#38 of 183 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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The Royal Caribbean
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1,697 Reviews from our TripAdvisor Community

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Showing 1,327: English reviews
Belington, West Virginia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 days ago NEW

We have visited Cancun twice a year for several years now and finally found the place we want to call our Cancun home. The Room layout is spacious, clean and the views are amazing. The prices at the resort market and restaurants are very reasonable. We love having everything reasonable close by such as the pool/beach, food, laundry, market. Paying... More 

Helpful?
Thank Maureen L
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Maureen, Thank you for taking time to post about our resort. We are glad to learn you enjoyed the facilities and ammenities during your visit. It will always be our pleasure to welcome you here at your home away from home. We hope to see you soon! Warm regards. More 

Port Edwards, Wisconsin
Level Contributor
5 reviews
3 hotel reviews
Reviewed 4 days ago NEW

Several family members and a friend of the family vacationed At the Royal Caribbean October 22, 2016 through October 29, 2016. There were 7 of us. We utilized my cousins time share and were able to book two suites. A party of six could squeeze into one suite as there are murphy beds in the living room area. And if... More 

Helpful?
Thank cndymiller
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear cndymiller, Thank you for taking time to post about our resort. We're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun. We'll make sure to personally praise Patricia, Sam and Suemy for leaving such a nice impression in you. We look forward to welcoming you again during your next visit... More 

Cedar Rapid
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

Great resort layout, quieter scene, great service, love the room layout, cleanliness, water pressure in shower a 10+, view from large balcony, convenient grocery store, bus between resorts a plus too!

Review collected in partnership with this hotel

Helpful?
1 Thank brooka351
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Brooka, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your recent stay at The Royal Caribbean. We've always took pride on our resort's cleanliness and we're glad to learn you've noticed it during your recent visit. We look forward to welcoming you during your next vacation in Cancun. Warm Regards. More 

San Francisco
1 review
Reviewed 5 days ago NEW

The hotel is perfect. But If you are planning to have a large group be aware of the check out policies. As soon as you check out you need to leave the property. You can not wait for your flight time in the lobby or at the beach! Sometimes you need to change the rooms in the middle of your... More 

Review collected in partnership with this hotel

Helpful?
Thank tucamello
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

South Hadley, Massachusetts
2 reviews
Reviewed 5 days ago NEW

We love going to The Royal Caribbean. This was our 5th trip there. Always clean and great food. We rented a lock off for a few days and then stayed with friends in their time share. It is a shame that it will be sold later in 2018.

Review collected in partnership with this hotel

Helpful?
Thank E3198PIdonaldl
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Donald, Thank you for taking time to post about our resort. It seems each visit is more of a charm for you and we thank you for your continued loyalty. We are glad to learn you've enjoyed your visit and we look forward to welcoming you again during the following 5 years and more. Warm Regards. More 

Camp Hill
1 review
Reviewed 5 days ago NEW

It was a family vacation for 10. All are eager to return. Had fun jumping waves, swimming in all the pools - nice variety, fantastic food at a reasonable price. Really liked the Thanksgiving dinner. Kids loved the virgin daiquiries and doing ceramics. Adults enjoyed the ceramics, too as well as bingo. Eight of our group went to Shel-Ha and... More 

Review collected in partnership with this hotel

Helpful?
Thank johnbU1054JF
Cristóbal G, Online Community Care coordinator. at The Royal Caribbean, responded to this review

Dear John, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your recent visit to The Royal Caribbean and that you were able to visit some of the attractions in the surroundings. We look forward to welcoming you during your next visit to the Mexican Caribbean. Warm Regards. More 

1 review
Reviewed 6 days ago NEW

We chose to spend 1 night at this hotel due to its fairly close proximity to the airport after our arrival in cancun before we headed to Tulum the next day The room was spacious with a nice view of the ocean (minus the faux grass on the deck). Breakfast was super yummy and much better than typical breakfast buffets... More 

Helpful?
Thank Debora Nyere d
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Debora Nyera, Thanks so much for taking the time to review your stay at The Royal Caribbean. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can learn more about your stay experience to make this right. Please accept a sincere apology for the situation described.... More 

Level Contributor
77 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago

We stayed here a few years ago and it was a decent place. We traded with our timeshare and it was pretty evident that trading with another timeshare you end with mediocre rooms. This is standard across the board. We didn't stay in or room or at the resort to really care too much about our room as there is... More 

Helpful?
Thank Jnjiemtz
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

Melbourne, Australia
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 week ago via mobile

If you're after staff that never smile and a hotel that makes things difficult at every turn, then this is the place for you! It took us almost 45 mins to check in (with constant dramas and mistakes by staff) and then when we checked out it took more than 30 mins. The staff never smile - which tells me... More 

Helpful?
2 Thank Skippe
Cristóbal G, Online Community Care coordinator. at The Royal Caribbean, responded to this review

Hello and thank you for taking the time to let us know about your recent stay. We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. In an attempt to find out more about your specific situation, we kindly ask you to contact us via Private Message or... More 

Eastwester
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

Been going since I was a child as my parents bought during construction. Was hoping to buy their weeks when they were due to turnover. I have "grown up" there and so have my children. Truly love it here. We always feel welcomed and safe, look forward to returning year after year

Review collected in partnership with this hotel

Helpful?
Thank BabyCatcher211
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Member, Thanks so much for writing a review about The Royal Caribbean. We love hearing from our members and their vacation experiences and we particularly love being part of our members' vacation memories. We are honored to be part of these memories. We thank you for your continued loyalty and we can't wait to have you back on your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Two Bedroom Villa (152)

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Caribbean(R) Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our two resorts offer an exceptional collection of services... And twice the fun. Escape to paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis. ... more   less 

Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $123 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
Reservation Options:
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal
Hotel Style:
#11 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#30 Spa Hotel in Cancun
#33 Top resorts Hotel in Cancun
#35 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from The Royal Caribbean staff and other travelers.
124 questions
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Green Valley
new jersey
Lake Geneva, wisconsin
24 days ago
Ponte Vedra Beach, Florida

See all questions (124)

Questions? Get answers from The Royal Caribbean staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I believe every room has a great view, our's did!”
 of 5 bubbles maureensfamily, 3 days ago | Read review
“We liked the fact that each room had it's own AC unit and controls. You could keep the bedroom cool for sleeping yet open the sliding glass doors to the patio in the living room and enjoy the breeze with out cooling off the whole villa.”
 of 5 bubbles kentc66, 2 weeks ago | Read review
“I would recommend picking either a room with a beach view or a room with a private pool.”
 of 5 bubbles wagnerdoug, 3 weeks ago | Read review
“Rooms on the ocean are great.”
 of 5 bubbles Cluppens, 3 weeks ago | Read review
“Mattresses are a little firm for my liking.”
 of 5 bubbles E1221XAdeborahk, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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