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The Royal Islander All Suites Resort

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#40 of 181 Hotels in Cancun
Certificate of Excellence
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The Royal Islander All Suites Resort
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1,565 Reviews from our TripAdvisor Community

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Showing 1,299: English reviews
Miramar
1 review
3 of 5 stars Reviewed 3 days ago NEW

The first point of contact, the check in staff, was not a smooth experience. We traveled in group of four families and total check-in time was approximately 45 minutes. The staff appeared to be overwhelmed and rude. The room was clean, comfortable and quiet. The resort is well maintained and provided plenty of options to suit your vacation needs. The... More 

Review collected in partnership with this hotel

Helpful?
Thank 225michelt
Houston, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Fist time visiting Cancun. Rented two rooms, one for my family and one for my friends and I. Both rooms had amazing views. Beach access is perfect and the bartenders will attend you while at the beach. Pool bar was great. At check in, they provide cards which allows you to make purchases inside the resort. You must initially provide... More 

Helpful?
Thank bcastillo183
Madison, Wisconsin, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

If you are contemplating staying at the Royal Islander hotels consider these points if you are seeking a charming experience while in Cancun. You might be in for a rude awakening. First, recognize that you will be pounced upon immediately to buy timeshare but allow me to mention the good things first. The grounds staff, the housekeepers and the front... More 

Helpful?
2 Thank Bridgette S
Cristóbal G, Online Community Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Dear Bridgette, Thanks so much for taking the time to review your stay at The Royal Islander. As you mentioned we've always took pride on our resort's cleanliness and we're glad to learn you've enjoyed the service provide by our hosts. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. We always strive to... More 

San Antonio, Texas
Level Contributor
7 reviews
5 of 5 stars Reviewed 5 days ago NEW

Everyone was super friendly - the grounds are immaculate and restaraunts were great. Love the grocery store and all of the ammenities the hotel offers. The room was perfect and you can't beat the location.

Review collected in partnership with this hotel

Helpful?
Thank theowens3
Cristóbal G, Online Community Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

Pittsburnh
1 review
3 of 5 stars Reviewed 1 week ago NEW

Resort was nice but not as nice as the Royal Sands. The restaurant is not so good. We were disappointed again at the Islander Tradewinds buffet, having gone there last year too. So, we traveled to the Sands for the buffets. The Royal Sands has much better food and is in a more convenient location for us.

Review collected in partnership with this hotel

Helpful?
Thank 303luisap
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Luisa, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your visit and we've shared your comments with F&B manager so that our service may improve. We look forward to welcoming you during your next visit to Cancun. Warm Regards. More 

Porto, Portugal
2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

This hotel have a great location near sea. The room was not fully cleaned. To much mold in toilet. They come every day to clean the room but Do not clean a mold. Employees are very professional and friendly. Beautiful city. Go there!!! Good luck!!

Helpful?
Thank Ivana-lawyer
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Ivana, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming... More 

Castro Valley
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We book a reservation through trip advisor with a promo. Called the trip advisor And they connected me to 'get a room'. The get a room said once you arrived at the hotel they will honor the promo. When we got the hotel the hotel was complete denial about the promo. Yup a big scam. In short their is a... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Dalycityca
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Dalycityca, My name is Cristóbal Galindo, representing Royal Resorts. While I was pleased to read that you stayed at our resort, I was disappointed to learn this visit did not fulfill your expectations. We sincerely apologize for not having met your expectations and in order to improve, we would like to know a few details about your stay: -... More 

Naperville, Illinois
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I am slightly biased as we have been going to this resort for 17 years now, but even with that in mind this is a wonderful place. Please also note that this is a members resort where people buy their "weeks" and go every year to "their" villa. This may seem odd for people who want to stay longer than... More 

Helpful?
Thank Camille1650
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Camille, Thanks so much for writing a review about The Royal Sands. We love hearing from our members and their vacation experiences but specially being part of these memories. We thank you for your continued loyalty and we can't wait to have you back on your next visit to your home away from home. Warm Regards, More 

Greater London, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

We have just returned week at this hotel after swapping our timeshare through Interval International. Our holiday was ruined due to an unfortunate incident involving my twelve year old son. I had decided to go to the shop at about pm at night and my son ran from the apartment to catch me up which he had done so by... More 

Helpful?
Thank clscouk
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Guest, Thanks so much for taking the time to review your stay at The Royal Islander. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can learn more about your stay experience to make this right. We hope we have the chance to connect with you... More 

Staten Island, New York
Level Contributor
71 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 1 week ago

I want to first say that we were at the Five Star Westin Lagunamar property about 3 miles down before coming here. I am an interval International Member and was told that this is an Interval five star property. I was dismayed to say the least. But before I get into the specifics, I have to acknowledge that the staff... More 

Helpful?
Thank SFA1997
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. We're sharing your comments with the appropriate channels so that our service may improve. On the other hand, we're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Babysitting
Official Description (provided by the hotel)
The Royal Islander(R)is nestled on the beach and offers enchanting views of the Caribbean and the Nichupte Lagoon. Seek a moment of solitude at sunrise and enjoy blissful hours in the warm sun. ... more   less 

Additional Information about The Royal Islander All Suites Resort

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $111 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Islander All Suites Resort 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun
Hotel Style:
#10 Family Hotel in Cancun
#23 Romantic Hotel in Cancun
#31 Spa Hotel in Cancun
#33 Top resorts Hotel in Cancun
#36 On the Beach Hotel in Cancun
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