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The Royal Islander All Suites Resort

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#37 of 183 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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The Royal Islander All Suites Resort
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1,699 Reviews from our TripAdvisor Community

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Showing 1,406: English reviews
West Milford, New Jersey, United States
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed yesterday NEW

Great location, with superb service. Spotless resort outside and inside. Outstanding maid service. Everything was over the top. Restaurants, pool, and service just perfect. It made for a great week. We had an A/C vent break ( rattle Noise) at 11;30 pm. Within 15 minutes a repairman showed up and it was fixed. Every employee wears a uniform. NOT a... More 

Helpful?
Thank Stuart G
California
Level Contributor
3 reviews
Reviewed yesterday NEW via mobile

These time shares are great but the restaurant is mediocre so you'll be cooking in your room or out looking for somewhere to eat. Just remember that Cancun now has a big influx of all inclusives and they ruined the restaurant scene. But there remains a few good places.

Helpful?
Thank PatrickC
Park Ridge, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

very nice location on beautiful beach. not too far from the airport and not far from the hotel zone nightlife. Also a short distance to Cancun. rooms were nice but simple and there was enough room for 3 of us.

Review collected in partnership with this hotel

Helpful?
Thank JaniceHIL
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Janice, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

County Meath, Ireland
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 days ago NEW

Ideal for a quiet relaxing break. I don't normally stay in resorts, but it was a welcome change to have everything on your doorstep. Suite was very spacious with a huge balcony and gorgeous views of the ocean. Sea seems quite rough and not suitable for swimming. Grounds are very well maintained, and buffet breakfast was lovely with lots of... More 

Helpful?
Thank Kiera-Louise
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Kiera Louise, Thank you for taking time to post about our resort. We are glad to learn you enjoyed the spacious suite and the view from the balcony. We've always took pride in our resort's cleanliness and we're glad to learn you noticed it during your recent visit. We look forward to welcoming you again during your next vacation... More 

Level Contributor
5 reviews
Reviewed 4 days ago NEW

we just returned home from 4 days at this resort .. It was beautiful and the pools were fantastic. It was so clean and the view and beaches are amazing . We were able to rest and relax . The only thing I did not like was the buffet breakfast I found it not good and didn't feel well after... More 

Helpful?
Thank Colleen T
Cristóbal G, Online Community Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Dear Guest: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We'll share your comments with the Food and Beverage manager so that our service may improve. Our resorts are built with relaxation in... More 

Hicksville
1 review
Reviewed 4 days ago NEW

Excellent service and clean facilities is common for this resort. We would comeback next time when ever there is availability. The access to all Royal Resorts facilities is priceless since my wife loves to visit the calm waters of The Royal Cancun. Royal shuttle is a bonus!

Review collected in partnership with this hotel

Helpful?
Thank H1361JVdond
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming... More 

White Bear Lake
1 review
Reviewed 5 days ago NEW

Generally great service at the Islander, best beach with ample palapas and pool chairs. Very clean resort and the maid service is fantastic. Beach service also great, food good there. Buffets just okay. We went out to eat most evenings off resort.

Review collected in partnership with this hotel

Helpful?
Thank 270karinc
Cristóbal G, Online Community Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Dear Karinc Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your recent stay and you were delighted with the warm service from Royal Resort's staff. We look forward to welcoming you back during your next vacation in Cancun. Warm Regards. More 

peoples republic of brooklyn ny
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 days ago NEW

We spent two nights here in early November. the rooms we had were quite nice, with good views of the ocean. But keep in mind that this is not a hotel but a time share. When you check in, a woman who calls herself the concierge, will insist on accompanying you to your room on the pretext of showing you... More 

Helpful?
2 Thank frank11217
Cristóbal G, Online Community Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Dear Frank Thank you for taking time to post about our resort. We appreciate your comments. We know that being a mixed use resort does lend ourselves to a few challenges. We are sharing your comments with the appropriate channels so that our service may improve. We hope you've enjoyed your stay in Cancun. Warm Regards. More 

Durham
1 review
Reviewed 5 days ago NEW

We love the Royal Resorts. So welcoming, attentive and the grounds are beautiful and the employees are amazing. We look forward to our stay each time. The rooms are comfortable and the kitchen has everything one would need. Love the Ceramics!!!

Review collected in partnership with this hotel

Helpful?
Thank Collette H
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Collette, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

Minneapolis
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

We just spent a week at the Royal Islander in Cancun. The resort is immaculately maintained and we had a great time. Even when we had an issue with the AC in our unit, they were out right away to fix it. Just like new ;)

Review collected in partnership with this hotel

Helpful?
1 Thank Q8232WRjanetw
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Janet, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Meeting Rooms
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Islander(R)is nestled on the beach and offers enchanting views of the Caribbean and the Nichupte Lagoon. Seek a moment of solitude at sunrise and enjoy blissful hours in the warm sun. ... more   less 

Additional Information about The Royal Islander All Suites Resort

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $121 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Islander All Suites Resort 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun
Hotel Style:
#10 Family Hotel in Cancun
#23 Romantic Hotel in Cancun
#29 Spa Hotel in Cancun
#32 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from The Royal Islander All Suites Resort staff and other travelers.
126 questions
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Lebanon, Tennessee

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Questions? Get answers from The Royal Islander All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“They use Thomas Moore for excursions and transportation and they had the best prices and booking of trips.”
 of 5 bubbles StuartG30, yesterday | Read review
“great rooms with wonderful view I loved it”
 of 5 bubbles , 4 days ago | Read review
“Every room has a balcony to enjoy watching the ocean.”
 of 5 bubbles H1361JVdond, 4 days ago | Read review
“Beach front is always a must.”
 of 5 bubbles S1770OGcharlesp, 1 week ago | Read review
“You can't go wrong with any room”
  • We were on the third floor in building 4. Breathtaking view. Got to watch the sunrise every day
 of 5 bubbles lindsays581, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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