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The Royal Islander All Suites Resort

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#37 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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The Royal Islander All Suites Resort
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1,767 Reviews from our TripAdvisor Community

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Showing 1,461: English reviews
Bohemia, New York
Reviewed yesterday NEW

Came here for first time with parents and while the weather wasn't the best all week, I thought the resort was very nice. The rooms were great and clean, I had my own separate lock-out space with a bedroom and bathroom to myself. The bed was very comfortable. They offer a lot of good TV stations too (HBO) which was...

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Helpful?
Thank Beachlady88
Washington DC, District of Columbia
Reviewed yesterday NEW

I just returned from a 5 day, 4 night trip with my husband and 6 year old. We all had a wonderful time. The food was surprisingly good, the convenience of the market on-site was wonderful and the room was great. Our only complaint was that we checked in on Friday evening and were forced to change rooms on Saturday...

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Helpful?
Thank travelinglibrarian28
Bacolod, Philippines
Reviewed 2 days ago NEW

We traded our Cabo timeshare for the Royal Islander efficiency/studio. When we checked in there were no welcome discussions, no real introduction to the property so we ex[lored on our own. The facilities are showing their age but there was nothing inherently wrong but with all the higher end choices this is more of a discount property.The ride into cancun...

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Helpful?
Thank Milman1001
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Milman Thank you for sharing your comments with TripAdvisor's Community. We agree with you that paying in local currency is better and acually saves you money, we are certain that fellow travelers will appreciate your insights. We will review our service standards with the departments involved to ensure our guests feel welcome when they arrive our resort and get...

Eden Prairie
Reviewed 2 days ago NEW

We'have been coming for 20 years and hope to come many more. People are friendly, resort is very clean, facilities are wonderful, restaurants are extraprdomary. There's no need to leave--activities available every day.

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Helpful?
Thank Bonnie G
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Member, Thanks so much for writing a review about The Royal Islander. We love hearing from our members and their vacation experiences. We can't believe how fast 20 years have gone and we hope to still being your home away from home for another 20 years or more! We thank you for your continued loyalty and we can't wait...

Bettendorf, Iowa
Reviewed 3 days ago NEWvia mobile

Great food and drinks!We had the fish tacos, sausage tacos and great margaritas and pina coladas.Best of all, Bart!He works to make sure you have a wonderful experience in an outdoor restaurant! This is the authentic experience in Cancun.

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Helpful?
Thank Brenda P
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Brenda, Thank you for taking time to post about our resort. We always strive to provide our guests with the highes satisfaction rates and we're glad to learn we achieve this goal with you with the assistance of Bart. We'll make sure to personally praise him for leaving such a nice impression in you. We look forward to welcoming...

Wayland
Reviewed 3 days ago NEW

We have been traveling to Cancun for over 20 years. We love the Royal Resorts because the rooms are large, clean, and have a beautiful view of the ocean. The staff is wonderful. The food is always good. You can be assured that the resort is safe. The resort is a perfect place to go with friends, or to bring...

Review collected in partnership with this hotel
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Helpful?
Thank sandraj404
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Sandra, Thanks so much for writing a review about your stay. It seems that each time is even more of a charm for you, and we thank you for your continued loyalty. You can't give us any higher honor than a return visit, and we look forward to seeing you again soon. Best Regards.

Olmsted Falls
Reviewed 4 days ago NEW

If you're planning to be there over a weekend, chances are you're going to have to move to a different room, at least once. The front desk seems rather embarrassed by the whole process; one person told me that on Saturday, as many as 60 people may be changing rooms! So, if that would be offensive or disruptive, this isn't...

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Helpful?
Thank 57sherrit
Cristóbal G, Online Communicate Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Dear Guest Thank you for taking time to post about our resort. One of our goals is to communicate accurately and assertively with our customers. We've made sure that the information regarding the room switching on Saturday is available at our website and at all of our business partners' websites. Nevertheless, we're sharing your comments with both: guest services and...

Reviewed 4 days ago NEWvia mobile

First trip to Cancun and we had an amazing time! Fun, food, and service were great! Our maid for the week kept our room nice and clean and was so sweet. We are planning on going again next year and hope some of our group that went this year can go next year. Highly recommend this resort.

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Helpful?
Thank Denise G
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Denise: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.

East Brunswick, New Jersey
Reviewed 5 days ago NEWvia mobile

Left home just before a storm dumped 7+ inches of snow. Came to Cancun and the good folks at the Royal Islander were very accommodating. Our Concierge, Angel was fantastic! ⭐️⭐️⭐️⭐️⭐️ Between meals at restaurants, daytime trips to XPlor, TULUM and various activities, he was able to save us 30-50% off of what we would have paid privately. So much...

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Helpful?
Thank wdevery
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Guest: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We'll make sure to personally praise Angel for leaving such a nice impression in you. We're glad to learn you've enjoyed some of...

Madison, Wisconsin
Reviewed 6 days ago NEW

Great staff, wonderful suites, ideal for families, safe, fun, and you won't be disappointed. This resort is not all inclusive so you don't have to deal with that aspect at all. You're staying with actual owners that care versus users that don't care. The all inclusives tend to have people that aren't as respectful or in tune their surroundings. You...

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1Thank kraigbodie
Cristóbal G, Online Community Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Dear Kraig, Thank you for taking time to post about our resort. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming you back...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Meeting Rooms
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Islander(R)is nestled on the beach and offers enchanting views of the Caribbean and the Nichupte Lagoon. Seek a moment of solitude at sunrise and enjoy blissful hours in the warm sun. ... more   less 

Additional Information about The Royal Islander All Suites Resort

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $119 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Islander All Suites Resort 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun
Hotel Style:
#10 Family Hotel in Cancun
#23 Romantic Hotel in Cancun
#29 Spa Hotel in Cancun
#32 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from The Royal Islander All Suites Resort staff and other travelers.
134 questions
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Lebanon, Tennessee

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Questions? Get answers from The Royal Islander All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floors offer a good view, but the ground floor is nice for easy pool access”
 of 5 bubbles travelinglibrarian28, yesterday | Read review
“Since we own two timeshares we always have the same rooms---6th floor in the middle building so the view is excellent!”
 of 5 bubbles 748bonnieg, 2 days ago | Read review
“The villa is nice when your traveling with 4 or more people. It has a spacious master bedroom with a second bedroom suite, as well as 2 murphy beds for extra guests to stay in the living room. The balcony has plenty of furniture for everyone to enjoy.”
 of 5 bubbles sandraj404, 3 days ago | Read review
“The beach front rooms are the same as those further back. ”
 of 5 bubbles 57sherrit, 4 days ago | Read review
“They are all great rooms, floors 2-3 won't have much of a view but you aren't in your room much anyways”
 of 5 bubbles kraigbodie, 6 days ago | Read review
5 of 5
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