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Hotel Riu Caribe

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#45 of 182 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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7,045 Reviews from our TripAdvisor Community

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Showing 5,257: English reviews
Reviewed yesterday NEW

I went there during the Christmas holidays (Dec.24-31st) through Sunwing vacations. My friend and I went there as we booked 2 weeks beforehand, it was the only hotel within our price range. They are really strict on checking-out & lack of flexibility for a higher level. But close proximity to pool access & restaurants. MAKE sure you put the do...

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2Thank Giselle L
Glasgow, United Kingdom
Reviewed yesterday NEWvia mobile

Came here in December & absolutely loved it!!! The food was really good & I'm a really fussy eater....stayed in quite a few riu's & this is one of the best. The service is what sets this hotel apart....all the staff were great especially the beach waiters, will be returning!!

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4Thank Lisa H
Toronto
Reviewed 2 days ago NEWvia mobile

Spent the week from January 5-12 at Riu Caribe, Cancun. The resort is lively and fun without being too much. Activities are loud and exciting, even if you just watch from the sidelines. At the same time there is so much space that there is room to just relax and be lazy if you so desire. The weather was not...

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7Thank sweetydane40
New York City, New York
Reviewed 3 days ago NEWvia mobile

I'm currently here with my husband until 1/16/17, and if I could leave and stay at a real 5 star resort, I would. The entire time we have been here, the customer service has been less than satisfactory. Cancun has a wide variety of 5 star hotels, please research, because this Riu chain disappoints. Twice, we were given access too...

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7Thank AdvisorfromNY2015
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Caribe, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. We were surprised to read your comments about the service. At RIU we take pride in our customer service as this is one of the key values of our company and staff is constantly trained to maintain optimal standards. We will send your comments...

DuQuoin, Illinois
Reviewed 3 days ago NEW

We booked through Apple Vacations and this hotel was rated 5 gold apples, which is supposed to mean "Exceptional Luxury". My belief is that there should be a separate ranking system for any property located in a 3rd world country. We were told it was 5 stars, but it would probably be a 3.5 in the USA. This is a...

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4Thank Tim H
Reviewed 3 days ago NEWvia mobile

The RIU caribe is a dump! It clearly says no USD on their site when we booked it, but then we try and pay in Canadian and are charged in USD, with the exchange rate of 1:1.38 ..Wth?? It cost us $2000 more for our family of 7!! We requested a crib upon check-in, but didn't receive one until three...

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Thank glenn l
Reviewed 4 days ago NEWvia mobile

Nasty resort!!! Our flight was canceled due to bad weather so we were moved here. Very nasty resort!!! We do NOT recommend that you stay here! We walked into our room and there was a couch did not have any cover on it- foam cushions without cover/material. See picture. Upgrade to the palace.

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Thank Renee W
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Caribe, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve...

Boulder, CO
Reviewed 4 days ago NEW

The Riu Caribe is a good all inclusive hotel. I did upgrade to a ocena front Jr. Suite based on my travel agents advice and it was a good choice. A little extra room and nice balcony. The food was good, not great. But incredible seletion at their buffet. The service I think has been quite good. All the staff...

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6Thank KJM_Boulder
Belfast, United Kingdom
Reviewed 5 days ago NEWvia mobile

This hotel is in a good location beside another Riu. What we liked about this hotel: - the location is good in that you can enjoy a nice walk to the hotel strip and to la Isla shopping area - there's shops nearby for any essentials e.g. Suncream and snacks - staff were generally very friendly. Jose and Israel at...

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4Thank JohnnyMcComb
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Caribe, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve...

Winnipeg, Canada
Reviewed 1 week ago

Not long ago, our family took Sunwing flight to Cancun, Mexico for vacation. We chose Nexus Tour as our tour agency, and they picked-up us from airport. The child found that his backpack was not brought down from the tour car after checking-in in Hotel Riu Caribe, and backpack has a new laptop C$1,500. We contacted the hotel security and...

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3Thank lindengjixian
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Caribe, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your holiday to be less enjoyable. We are deeply disappointed to find that our team did not...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in Cancun's resort area. 9-Story building. On the beachfront. Complimentary sun loungers on the beach. 3 Km. /1.9 Miles from a shopping center. 4,5 Km/2.5 Miles from downtown Cancun. 21 Km/13.1 Miles to Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Caribe

Address: Blvd. Kukulcan, Km 5.5, Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $224 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Caribe 3.5*
Number of rooms: 506
Reservation Options:
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Also Known As:
Gran Caribe Real Cancun
Grand Caribe Cancun
Grand Caribe Real Cancun
Riu Caribe Resort Cancun
Riu Caribe Cancun Mexico
Riu Caribe Mexico
Hotel Style:
#27 Family Hotel in Cancun
#32 Romantic Hotel in Cancun
#35 Spa Hotel in Cancun
#36 Top resorts Hotel in Cancun
#40 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Riu Caribe staff and other travelers.
475 questions
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Questions? Get answers from Hotel Riu Caribe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on the lobby floor doesn't have a view. But close proximity to restaurants and pools (minus taking the elevator everyday)”
 of 5 bubbles 196gisellel, yesterday | Read review
“If only 2 people, be sure to get room with King Bed. Seems much roomier than those with two doubles.”
 of 5 bubbles S5160VDtimh, 3 days ago | Read review
“Ocean Front- top floors”
 of 5 bubbles KJM_Boulder, 4 days ago | Read review
“Above the 3td floor”
 of 5 bubbles batmax2k, 1 week ago | Read review
“Get up early and hold chairs. Be at the restaurants early or you will be shutout of dinner.”
 of 5 bubbles johnnytraveler2017, 1 week ago | Read review
5 of 5
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