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Las Gaviotas Hotel & Suites

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Av. Pok-Ta-Pok Lote 1-A Cancun Hotel Zone, Cancun 77500 Mexico
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Traveler (16)
Room & Suite (19)
Dining (2)

About

#171 of 272 hotels in Cancun
Location
3.5
Cleanliness
3.7
Service
3.2
Value
3.8
Las Gaviotas hotel and Suites is a beautiful 4-story property Mediterranean style Cancun overlooking the Nichupte lagoon, Cancun's hotel zone and Pok Ta Pok golf. We offer you 35 exclusive apartments and penthouses with 1, 2 and 3 bedrooms, 2 bathrooms, large living room, dining room, fully equipped kitchen with refrigerator, air conditioning, telephone, cable TV, Internet, 24 hour surveillance, Marina, Pool, parking, daily maid service.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Coffee shop
Game room
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Secured parking
Wifi
Outdoor pool
Vending machine
Business Center with Internet Access
Meeting rooms
BBQ facilities
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Safe
Bottled water
Coffee / tea maker
Kitchenette
Refrigerator
Bath / shower
Room types
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, Spanish

Location

Full view
47Car recommended
Grade: 47 out of 100
18Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
35Reviews2Q+A7Room tips
Traveler rating
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  • 8
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Gonzalo Pages wrote a review Jan 2020
Quito, Ecuador155 contributions82 helpful votes
I went with my family and the apartment they gave us was impeccable. It has a reception where they let us leave our bags until check-in and the communication was good constantly (I rented by Airbnb). Very nice facilities too (it has a pool). It has a taxi terminal to go to the beach if you don't have a car.
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Date of stay: January 2020
Location
Service
Sleep Quality
Room Tip: Room 402, no stairs
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Moti L wrote a review Aug 2018
Beverly Hills, California42 contributions14 helpful votes
Short and sweet. The place is not awful. I was just there for the past four days. It is not a hotel, and there is no food offered. The best way to describe this place is that it is an apartment (with a kitchen and utensils to make food.) I personally made no food there and just choose to eat out everyday. For those of you who do not have a car. It is a 15 minute walk to the nearest bus stop, which is really not that bad at all. It is a beautiful walk, through palm trees, and you can see the lagoon. There is only one staff member that speaks and understand English, and that staff member does not work everyday. I had to get by using google translate with the person at the "reception desk", (a window at the side of the main apartment complex). No harm no foul. There was a mutual understanding, and everything worked out really well. One complaint that my roommate had, was that there were ants crawling all around our apartment. Sometimes ever during the evening he found them on himself. Personally I had none on me, and I did not have this issue in my room, however, there is a small super market store about 5 minutes walk from the apartment complex, where we bought anti bug spray, and we solved the problem very quickly. This place does have room service, they basically provide new towels, soap, and shampoo. Other than that they don't do that much. As for the towels. Someone earlier on here wrote that they were second hand used towels. That's true, my towels had spots on them from who knows where. Most of my towels where white, probably because I tipped the room service 100 pesos a day, however, the first day we came, our towels had spots. Those were obviously used for the beach and the floor post shower. A lot of reviews on here were negative, and really scared me from coming here, but because I was on a budget, and booked through Hotwire, I had no choice. The reviews, are not all true. This place is not awful, for the price we paid, and the time we stayed, which was really only just for sleep. This is a good place, and you shouldn't have any fears staying here. Enjoy
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Date of stay: August 2018
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
Room Tip: Bang for the buck
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Nick M wrote a review Mar 2017
La Prairie, Canada14 contributions11 helpful votes
Las Gaviotas has so much potential but......I have to call it as I see it: --------------------------------------------------------------------------------------- My wife and I have been to Mexican resorts about 15 times when we were both working. Now that we are retired we were thinking about spending 3 months in Cancun, to get away from our Canadian winter. Of course we new that living in Mexico and vacationing in Mexico are 2 different things. So we decided to try it for one month. We came across Las Gaviotas Hotel on Airbnd. We were there from Feb 1 to Mar 3,2017. During this period 1 canadian dollar was worth 15 pesos and 1 USD was worth about 20 pesos. There are about 35 apartments of which I can only comment on the 4 that I actually saw. The 1st apartment was very outdated and not very clean. The second one was on the 3rd or 4th floor and was not very convenient for retirees like us, since there are no elevators. The apartment we saw 3 weeks later for another family member was much better than the room that we eventually ended up with. Our apartment was very big but dated, with a kitchen, TV room, 2 bedrooms, and 2 bathrooms. The kitchen had 2 small pots, a frying pan, some kitchen utensils, and enough dishes for 6. The gas stove, fridge, coffee maker and microwave were all functional. We had to wash down the kitchen and shower. The window vertical blinds were dirty and some did not function properly. Room service was every 2 days (not every day like it says on Trip Advisor), but this was more than acceptable. The towels were very old and used, with rust spots and some were even delivered with holes in them. The King size bed mattress was very old, but we slept very well on it. There are air conditioners in both rooms and the TV room/kitchen, but we never used it. The property is pet friendly and for the most part the dogs were well behaved. However there were dogs barking from a property across the street till 2am. The pool is small but cleaned everyday. The pergoda is a great place to be away from the sun and look out to the golf course. There are beautiful trees which attracts a variety of birds and all their beautiful sounds. Though there was a facilty for self laundry, however most people went to a laundry service which was about 5 minutes away and very affordable (125 pesos for 5KG). About 7 minutes away was also a small sandwich place and a corner store. To get to Selecto a great grocery store, one could walk to the main boulevard, which is about a 15 minute walk and a short bus ride from there. The bus costs 10 pesos. If walking and taking the bus is not your thing, you can get there by Cab for about 120 pesos. The owner Gerardo and the people working there (Myriam, Delfino and Victor) were all pleasant to deal with.
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Date of stay: February 2017
Rooms
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip: We lived in 402 which was street level. I would advise a room on the 1st floor for more peace and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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robertcolmus wrote a review Dec 2016
Grand Blanc, Michigan1 contribution
12/2/2016 (RPC). I wish I had read these reviews before deciding to rent. In addition to these reviews Las Gaviotas does not provide a coffee maker, microwave oven, fully equipped kitchen LOL, no security, no daily maid service as advertised and the list goes on and on. If you decide to stay here, hopefully you like barking dogs!
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Date of stay: November 2016
Rooms
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Javier G wrote a review Sep 2016
Lingfield, United Kingdom10 contributions4 helpful votes
Avoid this place, there is plenty of proper budget hotels around Cancun area if you are looking for low prices. Staff not friendly at all. Very disorganized management. Avoid Annie and Johnny at reception useless customer service. The owner never faces the real problems. Rooms are so dirty. The towels are so old and they seem to be second hand from other hotels. Sheets and beds I rather not comment. There is not proper breakfast area. The breakfast was horrible. This place it's a shame as it puts mexican hospitality in risk. Don't ruin your holiday/vacation in this place. Honestly after coming to Cancun in the last 10 years there is plenty of choice and good brands around to pick from right by the beach. Shop around!
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Date of stay: October 2015Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hugo L wrote a review Jul 2016
1 contribution
It's not because I'm picky, I stayed many hostel in Mexico at fraction of the price that were way better. I stayed there on June 23 2016. They were dirt everywhere in the room, dirty sheets and towels, mildew and mushrooms in the shower and the air climatiser was not working because they were too many dirt inside the unit. I don't recommend you that hotel at any price. It look way better on the pictures than in real. Maybe it was good in 1990, but it look like if they don't do maintenance since that time. The manager told me that I will get a credit of 200 pesos on my credit card for the problem with the air conditionner and they never gave me my money back. Any other hotel in Cancun will be better than that...
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Date of stay: June 2016
Rooms
Cleanliness
Service
Trip type: Traveled as a couple
Room Tip: Il all the rooms are like the 405, don't sleep there.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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lhandregan wrote a review Apr 2016
Winnipeg, Canada2 contributions3 helpful votes
I rented this apt. from Feb 1st to March 1st. through a lady named Vicki M. She seemed to be the agent for the apartment. All the contact before moving in all went well and the apartment was adequate. Went out for a day trip and came back to all the food in the fridge was ruined. The power had been out for most of that day and was not back on until the next day.Apparently it was due to the hydro bill not being paid on time. I was given money for the inconvenience and for the spoiled food. But the point is that it was very inconvenient as we had no lights, internet, T. V, etc for that time. When I moved in the screen on the patio door had obviously been broken out of frame and been fixed but definitely not correctly. Should have taken a picture of it as when I received my deposit back I was charged for a repair to it. I corresponded to Vicki about it twice but never even got a reply to either of my e-mails.
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Date of stay: February 2016Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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meridamodern wrote a review Feb 2016
Merida, Mexico9 contributions5 helpful votes
This "hotel" is really an old condo development that clearly is designed for Mexican families travelling by car and bringing everything with them. For a very reasonable $70 US per night we got a large two bedroom unit....that was stripped of everything other than basic furniture. A full size kitchen had one frying pan and one spoon....no coffee maker, no toaster, nothing. And the off the beaten track location means there is nowhere you can walk to in the morning to get a coffee. When we checked in we were told there was a breakfast included but the next morning there was no sign of life in the dining area, no food, no coffee and no staff. And of course, the supposed wifi did not work at all. This place should not be classified as a hotel at all, it is a very basic rental apartment at best.
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Date of stay: February 2016
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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BettyLSCheng wrote a review Mar 2015
Belmopan, Belize255 contributions66 helpful votes
+1
Location for the hotel is away from the main Kukulcan Blvd. Parking available along the side of the hotel premise. Reached on a Sunday evening. The secretary has left, and the security helped us with check in. He said to paid via credit card, 20% will be charged. The boss told him that. It's the first time we encounter this issue, and we don't have enough cash, so he said that we can pay the next morning when the secretary is in the office. We later found out from our friend working at the bank that VISA don't allow this to be done, and ask us to obtain two receipts, one for the accommodation, and one for the 20%. When we approach the secretary the next morning, she said that I don't have to pay the 20% again..... However, the staff are friendly. It is apartment with different buildings, and each building has an electronic lock. Which is safe, but most of the time the door is not locked property. Each room has a doorbell. Building has no elevator. Anyways, the unit we got was with basic equipped kitchenette, comfy sofa, and two rooms. The stove's electric lighter is broken, and so we has to use matches. I couldn't figure out how to light the oven, and there is no appropriate plate to bake in the oven... However, the room feels fine, but a bit pricey. And I can hear kids at the upper floor running around in the morning. The cleaning staff who service our room was courteous. When my brothers use the pool, one of them had his toe cut because of the tile. So, please watch out. But he does like the pool.
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Date of stay: February 2015
Rooms
Cleanliness
Service
Trip type: Traveled with family
Room Tip: No elevator. So if you don't want to back heavy luggage up, better stay at lower floors.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Juan G wrote a review Oct 2014
Villahermosa, Mexico30 contributions10 helpful votes
Las Gaviotas Hotel is a counfortabel place, it's near the downtown of Cancun and de bech, it's quiet, and frendly, it have to small pool but nice, in front have a lagun and all places are beautiful, you are security in this hotel.
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Date of stay: April 2014
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$116 - $248 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
37
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Frequently Asked Questions about Las Gaviotas Hotel & Suites
Which popular attractions are close to Las Gaviotas Hotel & Suites?
Nearby attractions include Playa Tortugas (0.7 miles) and Rogers Boots (0.5 miles).
What are some of the property amenities at Las Gaviotas Hotel & Suites?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Las Gaviotas Hotel & Suites?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Las Gaviotas Hotel & Suites?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Las Gaviotas Hotel & Suites?
Yes, free parking, secured parking, and street parking are available to guests.
What are some restaurants close to Las Gaviotas Hotel & Suites?
Conveniently located restaurants include Limoncello, La Palapa Belga, and El Caribeño.
Are there opportunities to exercise at Las Gaviotas Hotel & Suites?
Yes, guests have access to a pool during their stay.
Does Las Gaviotas Hotel & Suites have airport transportation?
Yes, Las Gaviotas Hotel & Suites offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Las Gaviotas Hotel & Suites?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Las Gaviotas Hotel & Suites?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Las Gaviotas Hotel & Suites offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.