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Occidental Costa Cancun

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Occidental Costa Cancun
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4,671 Reviews from our TripAdvisor Community

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Showing 3,036: English reviews
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So. Jersey
Reviewed yesterday NEW

This is a lovely small resort. Staff is truly accommodating and go out of their way to make sure you have what you need. Christian at the main bar was great! Wait staff in the buffets are really good - A la carte wait staff try hard, but are not very efficient. Housekeeping staff are wonderful. Room was immaculate and...

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Helpful?
Thank loooooovethebeach
Ottawa, Canada
Reviewed yesterday NEW

My husband and I stayed at this hotel February 24 to March 4th . We had a wonderful time . Loved the location, we took the city bus a few times , found it cheap and very easy to get around. The resort is small but very compacted , everything is just a short walk away. Rooms were clean, for...

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Thank 808Julie
Orange, Connecticut
Reviewed yesterday NEW

This hotel had very nice rooms with plenty of space, the food (at the buffet) changed daily and offered a wide variety of options for every meal, and the pool/beach area was beautiful. There were many activities offered throughout the day by the pool and beach, which were very fun. Mauricio, an employee at the hotel, got everyone involved in...

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Thank jsim729
Reviewed yesterday NEWvia mobile

The staff are great and friendly everything is so close it makes things very convenient especially if you forget stuff in your room. You tend to run into he same people but it's nice to get to know the people you are vacationing with. Their nighttime performances are the best. I always think ok this is just filler but it...

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Thank Kevin C
Fremont, Ohio
Reviewed 4 days ago NEWvia mobile

The past few years my wife and I have stayed across the lagoon channel from the Occidental Costa Cancun and are looking forward to staying someplace different. This will be the third hotel we have stayed at in Cancun for our last 6 visits. We'll see you there April 21 -29 2017. I'm sure a review will follow shortly after...

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Helpful?
1Thank jtsweetmelissa
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Jtsweetmelissa: Thank you so much for posting a review. We are pleased to read that you will come so soon. And we hope that we exceed your expectations, we will see you soon. Best regards Noemi Ramirez Assistant Manager.

Reviewed 4 days ago NEWvia mobile

Hotel: March 19 ,2017. When we first arrived the first thing I saw was the boats (big boats) floating by the beach. Not very happy. Very small resort. You can walk it in 2 minutes. The rooms they gave us were right above the lobby beside the 2nd floor snack bar. (24 hour snack bar). Stocked and cleaned numerous times...

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Helpful?
Thank pandyreview
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Pandyreview We truly feel that your experience at our resort has not met your expectations. However, we thank you for pointing out to us those areas in which we must continue to improve. Those kind of comments are what help us to stay ahead, presenting you with new proposals. We would like to let you know that our hotel...

Wakefield, United Kingdom
Reviewed 4 days ago NEW

This our fifth consecutive year at this hotel and our experience has gone from strength to strength. There was a very good choice of food at every sitting, the staff were very friendly and helpful. The room was on the first floor overlooking the beach which was excellent with stunning views. The housekeeping was excellent, the maid being very helpful....

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Helpful?
Thank Denis M
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

In the name Occidental Costa Cancun, we would like to thank you for choosing our hotel once again for your well-deserved vacation and for posting your comment on this website. We are very happy to know that the kindness and excellent service of our staff, our varied and exquisite gastronomy made your holiday unforgettable as it is our goal on...

Tyler, Texas
Reviewed 4 days ago NEW

We have an unforgettable and excellent spring break experience. I, along with 2 other nurse colleagues, were very skeptical, at first, of the idea of going to Mexico because of the bad publicity of some media. But every bit of negativity changed when we came to this hotel. The staff was so warm, friendly, accommodating and they will try their...

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Helpful?
Thank Marvin D
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Marvin D: Thank you for choosing our hotel and for posting your comment on this website. We are very happy to know that the kindness and excellent service of our staff, made your holiday unforgettable. We congratulate all the employees that you mention for the excellent work done for you to spend a spectacular vacation, this will motivate to...

Reviewed 4 days ago NEW

I ordered a standard room with 2 beds and paid a great price! We were upgraded to an ocean view room that was right on the beach. The staff was forsure the best part of my experience! Mauricio Fierro included my friends and I in fun hotel activities that made our trip even more fun! He also recommended great activities...

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Helpful?
Thank Taylor C
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Taylor C: In the name Occidental Costa Cancun, we would like to thank you for choosing our hotel once again for your well-deserved vacation and for posting your comment on this website. We are very happy to know that the kindness and excellent service of our staff, made your holiday unforgettable as it is our goal in the Western...

Reviewed 5 days ago NEW

This was our second trip and since our first trip last year the Barcelo chain in Cancun was purchased by Occidental. We were apprehensive that changes had been made that would deter from the joy of our first visit. We were pleasantly surprised!!! Not only was our hotel much the same but the physical changes were for the better plus...

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Helpful?
Thank Karen J
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Karen J In the name Occidental Costa Cancun, we would like to thank you for choosing our hotel once again for your well-deserved vacation and for posting your comment on this website. We are very happy to know that the kindness and excellent service of our staff, our varied and exquisite gastronomy made your holiday unforgettable as it is...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Occidental Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $169 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
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Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#35 Spa Hotel in Cancun
#38 Top resorts Hotel in Cancun
#41 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Occidental Costa Cancun staff and other travelers.
233 questions
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Rockland, Canada
Greasby, United Kingdom
Moonbeam, Ontario, Canada
1 month ago

See all questions (233)

Questions? Get answers from Occidental Costa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“rooms facing the pool to see the night activities and shows by your terrace”
 of 5 bubbles 330marvind, 4 days ago | Read review
“if you want a balcony with chairs, you have to ask for it and be prepared to pay a bit more”
  • another ocean view
  • ocean side view
 of 5 bubbles V1008TLkarenj, 5 days ago | Read review
“Ocean view is well worth it!”
 of 5 bubbles beckieallen, 2 weeks ago | Read review
“Top floors (4 and up) are more quiet.”
 of 5 bubbles claudiupg, 2 weeks ago | Read review
“Try to get one room with a big balcony”
 of 5 bubbles figueroamayelin03, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question