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Occidental Costa Cancun

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Occidental Costa Cancun
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4,518 Reviews from our TripAdvisor Community

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Showing 2,952: English reviews
Reviewed yesterday NEWvia mobile

Would not recommend for family with kids just because it felt like there was not much to do. Having said that, the kids club staff was great! Tanya and Irania were so good that we even booked the babysitting service for one evening during our stay. Pepe in the Albatros buffet was great with our kids always finding a way...

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Thank Kohl B
Reviewed 2 days ago NEWvia mobile

Cancun: so beautiful. One of the greatest things about vacationing here is waking up in the morning and looking out the window at the beauty that is Mexico. Except when your 'pool view' room is a actually a window that looks directly onto nothing other than the roof. Theres NO view. We're looking at the cigarette butt-covered, sand roof of...

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2Thank Vanessa G
A TripAdvisor Member
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3 reviews
3 hotel reviews
Reviewed 3 days ago NEWvia mobile

Very nice hotel , clean , friendly staff . 24 snack bar needs a bit more items 4 restaurants , one is buffet the other a la carte must reserve ahead of time otherwise full. That was very inconvenient . Over all is a very nice hotel.

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Thank A TripAdvisor Member
Reviewed 3 days ago NEWvia mobile

We had an amazing time here at Occidental Costa Cancun. The staff was friendly and helpful. Jessica Reyna was the cutest. She was so kind and helped us get into a fully booked restaurant that we really want to go to for my boyfriends birthday. We will definitely be back.

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Helpful?
Thank Mimi S
ASISTENTE BARCE... C, Jessica Reyna Arechiga. Assistant General Manager. at Occidental Costa Cancun, responded to this review

Dear Mimi S: First of all we want to thank who have chosen Occidental Costa Cancun to enjoy its beautiful boyfriends birthday, and the time it took to post this review about your experience with us. On behalf of Occidental Costa Cancun, we want to congratulate them on their engagement and wish them much success. It is our pleasure to...

Reviewed 3 days ago NEW

Stayed at this hotel for three nights. Cons: Our biggest con was the room. When we arrived the first night everything was damp. The sheets, the pillows... We blasted the AC hoping this would help. We woke up every hour feeling damp, very uncomfortable. In the morning we woke up and even our sandals felt like they were wet. We...

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1Thank Jessica R
ASISTENTE BARCE... C, Jessica Reyna Arechiga General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear Jessica R: Thank you very much, that despite the inconvenience that had has been able to notice the service of our great staff, which undoubtedly provide a highly personalized service. With regard to your room, we offer you an apology, We are going to take the necessary measures so that this does not happen again, and to be able...

Brandon, South Dakota
Reviewed 4 days ago NEW

We had a wonderful time in Cancun. The staff was very friendly and always in a good mood. The service of Wilberto Oxte and Wilfredo Caamal at the Itallian restaurant was fabulous on my wife's birthday. A dessert plate with Happy Birthday Kathy on it was a nice touch. Sandra, Juanita and Ana gave us great service at the pool/lounge...

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Helpful?
Thank dankathy2017
ASISTENTE BARCE... C, Jessica Reyna Arechiga General management assistant at Occidental Costa Cancun, responded to this review

Dear dankathy2017: On behalf of Occidental Costa Cancun, thank you for choosing our hotel for your vacation and put your comments on this web site. We are very happy to know that kindness and excellent service of our staff, our varied and exquisite cuisine made your an unforgettable holiday which is our goal. We have congratulated to Wilberto Oxte, Wilfredo...

Baltimore, Maryland
Reviewed 1 week ago NEW

Just returned on the 15th of January. This Hotel is very Basic. Three restaurants, one buffet and two bars. I had an Oceanfront room that was very cookie cutter. The beach is very small. I would almost call it a pond. The seaweed was in abundance. The food at all venues was very bland. The one very good meal was...

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3Thank trustytraveler151
ASISTENTE BARCE... C, Jessica Reyna Arechiga General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear trustytraveler151: We would like to thank you for your preference in selecting our Occidental Costa Cancun hotel for your holidays in Cancun, as well as for taking the time to tell us about your recent experience among us. We are glad to know that you like our excellent location, within walking distance to bars, restaurants, nightclubs and more important...

Reviewed 1 week ago via mobile

First family holiday in Cancun and we had a wonderful experience. The amenities and activities they have for all ages goes beyond our expectations. Especially for our 1 year son who was able to enjoy the kids club, pool and of course the beach. This little gem is a great retreat for families and friends who just want to escape....

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1Thank Peggy J
ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear Peggy J: On behalf of the Director Occidental Costa Cancun, greatly appreciate you that you have taken the time to write a comment about your experience with us. In the same way thank you for choosing Occidental as target for your well deserved rest string. Thank you for highlighting thosequalities that allowed you to make your stay an unforgettable...

Reviewed 1 week ago via mobile

Came to this resort with a girl friend (currently still here). We are so disappointed in the reservation process for the restaurants. You need to wake up early the day of to book. We have set our alarm to go down and book at 8am each day. Each day they have told us we are too late and it's full....

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6Thank Katelyn P
ASISTENTE BARCE... C, Jessica Reyna Arechiga General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear Katelyn P: We would like to thank you for your preference in selecting our Occidental Costa Cancun hotel for your holidays in Cancun, as well as for taking the time to tell us about your recent experience among us. Please contact us via e-mail at costacancun.asist-dir@barcelo.com and i would like to help you for you can visit the others...

Reviewed 1 week ago via mobile

Loved this resort! Having been to other all-inclusive resorts my expectations weren't too high. This resort was AMAZING and blew all others out of the water. The beach was beautiful and hotel was extremely clean, including the rooms. Food was good and service was even better. The staff was amazing, especially the activities coordinator Brandon!!! He made the small quaint...

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1Thank Shaley H
ASISTENTE BARCE... C, Jessica Reyna Arechiga General management assistant at Occidental Costa Cancun, responded to this review

Dear Shaley H: Receive my warmest greetings from Occidental Costa Cancún. Thank you for your comment. We are pleased to know that during the time it was hosted in our hotel feel pampered. We also want to thank you for your positive comments about the rooms, our beautiful beach, the food that we serve our customers and especially the service...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Occidental Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $179 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Travelocity, Hotels.com and Barcelo so you can book your Occidental Costa Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#36 Spa Hotel in Cancun
#37 Top resorts Hotel in Cancun
#42 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Occidental Costa Cancun staff and other travelers.
183 questions
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Questions? Get answers from Occidental Costa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose upper floor rooms, lower level rooms stink.”
 of 5 bubbles JCBlacutt, 1 week ago | Read review
“Get the ocean view, it is worth it!”
 of 5 bubbles ycgurel, 2 weeks ago | Read review
“The rooms with a balcony have hammocks, loved it!”
 of 5 bubbles phoenixfromashes, 3 weeks ago | Read review
“anything facing the courtyard, wouldn't want to be on the backside as there is a parking lot and helicopter pad near the hotel”
 of 5 bubbles 624levib, 3 weeks ago | Read review
“The location and the beach are excellent !”
 of 5 bubbles rrkolovos, Nov 28, 2016 | Read review
5 of 5
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