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Occidental Costa Cancun

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Boulevard Kukulcan km. 4.5 Lote D7 5 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (5325)
Room & Suite (929)
Videos (11)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental Costa Cancun
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#57 of 237 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice

Occidental Costa Cancun is an excellent choice for travelers visiting Cancun, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.

While staying at Occidental Costa Cancun, visitors can check out Parroquia de Cristo Resucitado (0.2 mi) and Malecon Tajamar (1.7 mi), some of Cancun's top attractions.

Rooms at Barcelo Cancun offer a flat screen TV, a minibar, and a refrigerator providing exceptional comfort and convenience, and guests can go online with wifi.

A concierge and room service are some of the conveniences offered at this all-inclusive resort. A pool and free breakfast will also help to make your stay even more special. If you are driving to Barcelo Costa, parking is available.

During your visit, be sure to check out one of Cancun's popular lobster restaurants such as Lorenzillo's, Thai Lounge, and La Parrilla, all a short distance from Barcelo Costa Cancun Mexico.

Should time allow, Torre Escenica is a popular attraction that is within walking distance.

Enjoy your stay in Cancun!

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Room & Suite (929)929
Full view
Property amenities
Parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Paid wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Head massage
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, Spanish
Hotel links
Special Offer:Additional 5% off
9,426Reviews565Q+A100Room tips
Traveler rating
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Popular mentions
Carol D wrote a review Aug 2020
Region of Waterloo, Canada25 contributions12 helpful votes
Hotel's Favorite
Good resort. Good entertainment. Good food. Don’t know about the drinks we are non drinkers. It’s true the beach area is not the best. Felt safe both on and off resort. Met lots of Canadians and Americans.
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Date of stay: February 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Occidental Management, Director General at Occidental Costa Cancun
Responded Aug 30, 2020
Dear Carol D, Thank you very much for the time you took to share your experience with us at Occidental Costa Cancún, it makes us happy to read your comment. First at all, we loved to know that you enjoyed our facilities and the entertainment, also we will share your comment with our chef who takes care of all the meals to meet your expectations. In the hotel and the city, we work hard to make feel our guests safe, and we are happy to know that you enjoyed your vacations with confidence, for us is an important fact to take care of. Lastly, is nice to read that you make new friends from over the world, traveling in the Caribbean makes you meet a lot of beautiful people. One again, thank you very much for your comment and we hope to have the opportunity to serve you again soon, Sincerely,
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Cynthia S wrote a review Aug 2020
Tucson, Arizona1 contribution
Me and a couple friends went for a bachelorette, and we loved it here. We got food included which was a great choice, didn't have to worry about food. And they had shows in the evening and a bar on the beach. All the employees really took care of us, from the dining staff to security to bar tender. One night, a drunk guest was being disruptive and rude to us, and the bar tender kept an eye on us and him and made sure to call security when needed. Shout to Cesar borragon and our bartender whom we drunkenly nicknamed Luis.
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Date of stay: May 2020Trip type: Traveled with friends
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Response from Occidental Management, General Manager at Occidental Costa Cancun
Responded Aug 24, 2020
Dear cynthiasT9631YN, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Costa Cancun hotel and are delighted to read that we were able to match your expectations. We also greatly appreciate that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes, the dining staff works hard to offer you the best experience at the restaurants. Also, we loved to know that you spent a good time in our shows and at the bar, your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to Cesar and the security staff. Once more we thank you for choosing our hotel for your Bachelorette party and very much look forward to having the opportunity to serve you again in the future.
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SmithMD wrote a review Jul 2020
1 contribution3 helpful votes
This was our first all inclusive and i'll list pros and cons of this place PROS: Food (book the restaurants, amazing) Staff: super nice and friendly. ROOM: BIG and cozy. Pools: Great, big. #Drinks: almost always great. Throw them a couple of bucks, they deserve. Entertainment: sure, most of it was corny but very nice and fun. CONS: FREE Shuttle service, they dropped us off at other Occidental in Cancun(like we would know there were two far from each other and had to pay for taxi to this one) Booking: They charged us twice and had to fight to get charge taken off. Beach: Not really there. small. Room: large but old looking from 1970s. In the end, the staff, food, and entertainment made this trip great. Would I go again? hmm. I might try some others in Cancun.
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Date of stay: January 2020
Rooms
Cleanliness
Service
Room Tip: higher floor away from noise great.
See more room tips
3 Helpful votes
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Response from General Management Assistant, Propietario at Occidental Costa Cancun
Responded Jul 31, 2020
Dear Travel2476u, Thank you for sharing this great review of your stay at Occidental Costa Cancún. We always look for ways to improve and your comments are crucial to our future success. We were most concerned to read your remarks on the service you experienced with the transportations and double-charged to your card, this is not the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We would like to point out that we have different room categories at disposal, we will consider your comments about an upgrade. Last but not least, It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights, thank you for your comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them, also we are happy to know that you had fun with the entertainment team, they work tirelessly every day to entertain our guests during their stay among us. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Sincerely,
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Shelby R wrote a review Jul 2020
2 contributions
Customer Service is terrible. I rented a room and it was confirmed. When I got there they had no rooms available and wanted to ship me down the road. I ask to speak with a manager and waited for over an hour and half. No manager still....but they finally found me a room. I finally found a manager walking around and he said he was not the right manager to talk to. Found another manager who wanted to make things right, and did NOT. Said we wanted to stay another night he would call our room with a discounted price. Never did. We checked out and went to another place. It is a hassle to be in another country and have to find different arrangements when you think everything was planned. Ruined a whole day of my vacation.
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Date of stay: July 2020
Value
Cleanliness
Service
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Response from Occidental Management, Director General at Occidental Costa Cancun
Responded Jul 15, 2020
Dear Shelbyr870, Firstly, we would like to thank you for taking the time to share your impressions regarding your stay. For us is very important to take care about all comments of our guests, however, Occidental Costa Cancun is closed due to the pandemic and we are concern about this complain it might not be in the right property, please share with us all your information to costacancun.asis-dir@occidentalhotels.com, we would like to know more about your case and give you the correct follow, if you had a reservation at the Occidental Costa Cancún we could offered an upgrade to Occidental Tucancun for free, we are sending this information in advance to all our future guests through the travel agency or our call center. Once again, we thank you for sharing this valuable feedback with us, we will be waiting for your information. Cordially, Occidental Costa Cancún Management
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Natalie D wrote a review Jun 2020
1 contribution1 helpful vote
We had a great time at this resort, small enough that we felt like we got a personalized service. You have to book to eat at the al-la-carte, but there was no limit as to how many nights you got to go. So get up early and reserve dinner each day to get the best food!! TOP TIP: you're welcome to go to the al-la-carte restaurants for breakfast & lunch (they have a buffet), but this wasn't readily shared.... Christian Balam from the plated dinner service was wonderful!! Working at two of the three al-la-carte restaurants for dinner, he remembered our drink orders and was very attentive to us. Great small talk and had some good insights for trips off the resort!
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Date of stay: February 2020
Value
Service
Sleep Quality
1 Helpful vote
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Response from occidentalhotel, Gerente at Occidental Costa Cancun
Responded Jun 26, 2020
Dear E5290QMnatalied: Firstly, we would like to express our gratitude for the comments you shared with us and we are delighted to hear that your holiday at Occidental Costa Cancún was an enjoyable one. It is a pleasure for us to know that your felt our personalized service in all the areas, especially at the restaurants, we are very happy that you loved our food. We send this comment to Christian Balam, for the wonderful work and commitment with the service, this kind of comments give us inspiration to do our best. Thank you for the information about the breakfast and lunch that we have a la carte, we will improve this aspect in that way we will share with all the guest this information. Once more we thank you for choosing our hotel we will wait for you to enjoy again the best drinks with Christian Balam. Cordially.
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PRICE RANGE
$173 - $331 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo costa cancun hotel cancun, barcelo cancun, gran costa real, costa real cancun, barcelo costa cancun mexico
FORMERLY KNOWN AS
Barcelo Costa Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
358
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Frequently Asked Questions about Occidental Costa Cancun
Which popular attractions are close to Occidental Costa Cancun?
Nearby attractions include Parroquia de Cristo Resucitado (0.2 miles), Pirate Show Cancun Jolly Roger (0.08 miles), and Torre Escenica (0.1 miles).
What are some of the property amenities at Occidental Costa Cancun?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Occidental Costa Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental Costa Cancun?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Occidental Costa Cancun?
Yes, parking is available to guests.
What are some restaurants close to Occidental Costa Cancun?
Conveniently located restaurants include The White Box, Maki Taco, and Deli Barlovento.
Are there opportunities to exercise at Occidental Costa Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Occidental Costa Cancun located near the city center?
Yes, it is 1.0 miles away from the center of Cancun.
Are any cleaning services offered at Occidental Costa Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Occidental Costa Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Occidental Costa Cancun?
The staff speaks multiple languages, including English and Spanish.