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Barcelo Costa Cancun

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Barcelo Costa Cancun
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4,347 Reviews from our TripAdvisor Community

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Showing 2,879: English reviews
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

The view of this place is definitely breathtaking, location is very convenient: next to a shopping mall and very close to the Ferry to Isla Mujeres. We arrived early around 11:45am and they make us wait until 3:30pm to get in the room; - regardless the inconvenience staff did everything on their power to make us feel better. WIFI is... More 

Helpful?
Thank Patrick S
Anaheim, California
1 review
4 of 5 stars Reviewed 2 days ago NEW

Food and drinks were abundant. Very quite private beaches, rooms were clean and tastefully decorated. Evening activities were fun, staff was friendly, helped us arrange for tours. Restaurant staff were extremely courteous, will visit again.

Helpful?
Thank 718sara
ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Barcelo Costa Cancun, responded to this review

Dear 718sara: Thank you for highlighting those qualities that allowed you to make your stay an unforgettable experience. We hope to have the opportunity to have it back soon. Best regards, Jessica Reyna Arechiga. General Management Assistant. More 

Level Contributor
7 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

This was an amazing resort with a ton of food, drink and entertainment options. Shows every night! Great view from every room, not to mention the food! The staff was amazing, saying hi, calling you by name! We stayed for almost a week. Didnt want to come home. You could lay on the beach and watch the pirate ships go... More 

Helpful?
Thank Sarah D
ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Barcelo Costa Cancun, responded to this review

Dear Sarah D: Thank you for highlighting those qualities that allowed you to make your stay an unforgettable experience. We hope to have the opportunity to have it back soon. Best regards, Jessica Reyna Arechiga. General Management Assistant. More 

1 review
4 of 5 stars Reviewed 1 week ago

Staff was very friendly and professional. Premises was kept very clean. The dining staff were exceptional. The only downside to this place was the WiFi. Quality was very bad for something you're paying for. The free WiFi in public places was better.

Helpful?
Thank Louis H
ASISTENTE BARCE... C, Jessica Reyna Arechiga General management assistant at Barcelo Costa Cancun, responded to this review

Dear Louis H: Receive my warmest greetings from Barceló Costa Cancún. Thank you for your comment. We are pleased to know that during the time it was hosted in our hotel feel pampered. We also want to thank you for your positive comments about the service of our personnel. On the internet, we consider include the cost of service within... More 

Chicago, Illinois
Level Contributor
112 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked the hotel package at the last minute through an incredible deal with Apple Vacations. Overall, I was very impressed with our entire stay. The room we had was spotlessly clean with a very comfortable bed. The minibar was restocked daily and we were very comfortable. Most balcony rooms are small Juliette balconies. Upgrade to the full balcony rooms... More 

Helpful?
1 Thank Schmitt663
ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Barcelo Costa Cancun, responded to this review

Dear Schmitt663: Thank you for highlighting those qualities that allowed you to make your stay an unforgettable experience. We're glad know that you enjoyed our comfortable rooms, the food and drinks we offer for your palate, and especially the service you provide our staff. Barcelo Costa Cancun boasts a beautiful beach area and particularly small, which for many is what... More 

Eagle Pass, Texas
2 reviews
2 of 5 stars Reviewed 2 weeks ago

I have visited Cancun about 12 times in the past 16 years and I this is the first time that I am writing a review because of my very negative experience. I arrived at Barceló Costa Cancun on July the 6th at 2:00 pm with a group of 13 people. We had previously paid for all of our rooms, but... More 

Helpful?
Thank millcomm
ASISTENTE BARCE... C, Director General at Barcelo Costa Cancun, responded to this review

Dear millcomm: Receive a warm greeting from the whole team from Barceló Costa Cancun. Thank you for your time and feedback. We are very concerned about your review, we found the registries about your claim during your stay with us, and first of all I would like to apologize for the inconveniences during your visit, perhaps our receptionist was not... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I spent a week at Barcelo Costa Cancun. The staff and accomodations were wonderful and treated us like royalty. We were entertained daily, it was a great location, and we cannot say anything negative about the hotel. I wasn't a huge fan of the buffet, but my husband woke up early each morning to make reservations at... More 

Helpful?
Thank Norma N
ASISTENTE BARCE... C, Jessica Reyna Arechiga Assistant General Manager at Barcelo Costa Cancun, responded to this review

Dear Norma N: First of all receive a greeting from the entire team that makes Barcelo Costa Cancun Thank you so much for posting a review. We really appreciate your time from your busy schedule to share your experience with others on this site web. On the other hand we are proud to know that we meet their high expectations... More 

Sao Paulo
Level Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I could not find a place to review Barceló Riviera Maya. I have just arrived from this hotel. The rooms "smell" mold and there is no free internet. This is relevant considering that we have all inclusive and the cost of internet would not influence the total rate. Nowadays most of the good hotels include wi-fi. Besides a gift bought... More 

Helpful?
Thank Sara1818
ASISTENTE BARCE... C, Jessica Reyna Arechiga General Management Assistant. at Barcelo Costa Cancun, responded to this review

Dear Sara 1818: Rather than nothing to receive a greeting from the whole team that makes up Barcelo Costa Cancun. Thank you for your time and feedback. We are indeed an all-inclusive (food and drinks) hotel, however there are extra charges such as Internet Service, Spa, Premium Alcohol, Romantic Dinners, Room Service, among others. The hotel provides discount coupons for... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Staying at this hotel as we speak and cannot wait to go home!! For all inclusive the food is repetitive, and boring! The manager is very rude and unhelpful with any problems you have. There's a couple of reps for the hotel ripping you off for excursions as you walk past & when you realise you have been ripped off... More 

Helpful?
1 Thank Amy T
ASISTENTE BARCE... C, Jessica Reyna Arechiga General Management Assistant. at Barcelo Costa Cancun, responded to this review

Dear Amy T: Recieve greetings from Barceló, thank you for taking the time to send us your kindly comments. We offer an apology if you felt the manager was unhelpful with you, we work hard every day in order to provide the best possible service. On the other hand, your comments about our food are very helpful. We truly regret... More 

Accra, Ghana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

So we booked our room through booking.com. Due to some chaos we lost our booking at marina. It was a blessing in disguise. Well barcelo is a good property. It's got clean rooms. Good service. All inclusive we got a very good rate over the counter. I guess we got lucky. But the only disappointment was the food. This property... More 

Helpful?
Thank Nitasha S
ASISTENTE BARCE... C, Jessica Reyna Arechiga at Barcelo Costa Cancun, responded to this review

Dear Nitasha S: Rather than nothing to receive a greeting from the whole team that makes up Barcelo Costa Cancun. Thank you for your time and feedback. On the other hand it serves us much read your suggestions with regard to our gastronomy. We regret that on this occasion it was not for your total pleasure. yours comments will be... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access

Additional Information about Barcelo Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $190 - $427 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Barcelo Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
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Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#34 Spa Hotel in Cancun
#36 Top resorts Hotel in Cancun
#41 On the Beach Hotel in Cancun
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