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Barcelo Costa Cancun

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Barcelo Costa Cancun
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4,400 Reviews from our TripAdvisor Community

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Showing 2,899: English reviews
Houston, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

This was our 7th visit to Cancun, and our 1st to Barceló Costa Cancun on the Lagoon side of the hotel zone and we have nothing but nice things to say, The entire staff was extremely friendly and helpful especially the entertainment staff Angel,Edgar,Kristina,Juan and Eric. The room was very clean with Cold a.c thank you to Marbella for keeping... More 

Helpful?
Thank jcnelly2016
Peoria, Arizona
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Before we left we discovered that they were going to close to do some renovation at the end of the month. This made use a little apprehensive as to what we might find. We arrived on Monday. My wife's first words was why are they doing anything to this place it is beautiful. Yes there is some wear but not... More 

Helpful?
Thank csatter
York, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

This was are 2nd holiday and still love it and are ready to book to go again next Aug. Every single person that works at the Barcelo are amazing and cannot do enough for you and allof them work so hard and always have a smile on thier faces. My daughter had a funny turn in the restuarant and the... More 

Helpful?
Thank rhian96
Orlando, Florida
Level Contributor
60 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed over at Barcelo Costa Cancun for he 4th of July weekend. This was not our first option but due to last minute changes in our trip, we ended up at this hotel, paying a little bit more than its regular value for an all-inclusive package. Once you walk into the lobby, it did not look very appealing (we have... More 

Helpful?
Thank traveling_jeannie
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We have been in Cancun twice, in 2009 and in Sept 2015,both times in Barcelo Costa.Great hotel, very friendly staff, exellent localisation-not far from Coco Bongo and diving center but far enough from busy area, delicious food- great restaurants and 24h snack bar with alkohol.Our both rooms had a great view , evening shows where amazing bouth times.We always recomend... More 

Helpful?
Thank Krystyna W
ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Barcelo Costa Cancun, responded to this review

Dear Krystyna W: Thank you for highlighting those qualities that allowed you to make your stay an unforgettable experience. We hope to have the opportunity to have it back soon. Best regards, Jessica Reyna Arechiga. General Management Assistant. More 

Atlanta, Georgia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms were comfortable, but the beds a bit short for me (I stand 6'3"). Most food was testy - especially the breakfast buffet - and drinks were always available. The facilities were always clean and teh staff very nice

Helpful?
Thank Deric S
ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Barcelo Costa Cancun, responded to this review

Dear Deric S: First of all to receive a greeting from the whole team that makes up Barcelo Costa Cancun. Thank you for highlighting those qualities that allowed you to make your stay an unforgettable experience. On the other hand it serves us much read your coments with regard to our gastronomy. We regret that on this occasion it was... More 

Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We stood here for NYEs eve and regretted it immediately. Not only was our room not ready until 6pm, all of the front desk staff were incredibly rude. Because of our terrible experience we were offered a bottle of wine or a room change (but that would require us to wait Another several hours). Honestly awful. The food is cheap... More 

Helpful?
Thank Ashlee P
ASISTENTE BARCE... C, Jessica Reyna Arechiga General Management Assistant. at Barcelo Costa Cancun, responded to this review

Dear Ashlee P: First of all a cordial greeting from the team that makes up the Hotel Barceló Costa Cancun. We sincerely regret not being able this time to meet your high expectations and for give us your valuable time to write a review on this website and call our attention to issues in which we can improve. We offer... More 

Costa Mesa, California
1 review
2 of 5 stars Reviewed 2 weeks ago

My husband lost his new phone and the only help we got is tat video cameras were not working. Ac was so noisy that you will hear it every time was on. We were in room 600 and it has so bad insulation that wind noise was to loud. Ice machine was right in front of our bedroom ann hotel... More 

Helpful?
Thank aanguloestate
ASISTENTE BARCE... C, Jessica Reyna Arechiga General Management Assistant. at Barcelo Costa Cancun, responded to this review

Dear aanguloestate: First of all thank you for taking the time to share your comments on this web site, since they are very valuable for us. With regard to your room, we offer you an apology and let me tell you that you can report it with the Department of management or reception and so we can provide another room,... More 

New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Our experience was fantastic. The resort is stunning, very very beautiful for pictures and to look at. We had a room on the 7th floor, and it was very picturesque. There is a large pool with plenty of seating around to lounge and drink. Waitresses come around and ask you if you'd like to drink anything. Regarding the beach, it... More 

Helpful?
Thank MegiZeku
ASISTENTE BARCE... C, Jessica Reyna Arechiga Assistant General Manager at Barcelo Costa Cancun, responded to this review

Dear MegiZeku: First of all receive a greeting from the entire team that makes Barcelo Costa Cancun. We're glad you enjoy your stay. Comments like yours help us observe our areas of opportunity, to work harder and commit ourselves to their needs. We appreciate your kind comments about our rooms, the pool, the activities and shows that we have for... More 

Cincinnati, Ohio
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

For our second time at this resort (which should say something in and of itself), we had a family vacation (38 attendees) and my husband and I got married. I cannot possibly express my gratitude to this resort for making our wedding and our vacation an amazing experience, but I will do my best. I will leave the wedding stuff... More 

Helpful?
Thank kndahlquist
ASISTENTE BARCE... C, Jessica Reyna Arechiga General management assistant at Barcelo Costa Cancun, responded to this review

Dear kndahlquist: On behalf of the Director Barcelo Costa Cancun, greatly appreciate you that you have taken the time to write a comment about your experience that you had in your wedding with us. In the same way thank you for choosing Barceló as target for your wedding. I am very pleased to that you may have had a memorable... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $183 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Barcelo Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
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Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#35 Spa Hotel in Cancun
#36 Top resorts Hotel in Cancun
#41 On the Beach Hotel in Cancun
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