We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Carrillo's Hotel

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
View Map
Add a photo
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

36 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Showing 25: English reviews
Start your review of Carrillo's Hotel
 Click to rate
Wilmslow
Reviewed December 12, 2016

Stayed just one night and that was not by choice, it was the start of an organised tour. Not one I would repeat given a choice. Far too much noise from the local area for much of the night. The bedroom was depressing and plain. Only good point was the proximity to the ADO bus terminus, about 5 minutes walk...

 Report
Helpful?
Thank CB2111
Santiago, Chile
Reviewed November 8, 2016

Basic hotel in center of Cancun. Location is fine, close to ADO bus terminal (10 min walk) supermarket and various restaurants, area feels safe also at night. It offers clean rooms, beds are OK, bathroom is outdated and warm water in shower is very rare. Airconditioning in most rooms is old and very noisy. Did stay in 2 different rooms...

 Report
Helpful?
Thank Jeroen_A76
Adelaide, Australia
Reviewed September 25, 2016

Stayed one night as part of On the Go/Toucan pre-tour accommodation. Rooms are horrible, aircon worked but was like having a lawnmower in the room. Sheets stained, bathroom mouldy and in-room safe didn't work. Area was very seedy, I did not feel safe or comfortable at all. Club next door thumped music 24/7, windows vibrated the whole time. There does...

 Report
Helpful?
Thank xeimex
Sydney, Australia
Reviewed July 30, 2016 via mobile

The air con sounds like a jack hammer & because of the vibrations the front casing fell off. It is filthy in there, who knows what disease you will end up with. Closed curtains at night, they are grimy and filthy. Bathroom smells of bleach. Big fluffy towels though... And comfy bed.

 Report
Helpful?
Thank MissT603
Dublin, Ireland
Reviewed July 3, 2016 via mobile

Secure. Air conditioning isn't effective at all however. Also, it can be loud if there are events in the square. Unless you're a light sleeper, it is okay. The breakfasts are very limited - if you have a big morning, go get some snacks from the Oxo. Rooms are clean, but the poor air-con and breakfasts lead to the above...

 Report
Helpful?
1Thank Daniel C
Cancun, Mexico
Reviewed May 27, 2016

Stayed last night of our tour here and although can't speak Spanish when we asked to change rooms certainly understood their comments to each other. New room was just as bad mould all over walls, floor and roof of shower and bathroom, bed coverings and curtains hadn't been washed in decades. Curtains don't cover windows so all can look in....

 Report
Helpful?
Thank j7mmyh
Memphis
Reviewed March 24, 2016

After a disappointing first night in another hotel in Cancun, a local travel person recommended this family run hotel. It is just off Tulum Avenue in downtown Cancun. Room was clean and comfortable and staff were very accommodating. Price was reasonable for a triple and they offer a free breakfast in the restaurant. The ADO bus terminal is only a...

 Report
Helpful?
Thank rbinark
Canberra, Australia
Reviewed March 8, 2016 via mobile

I say average compared to the 2 to 3 star accommodation we have been staying in for the past 2 weeks as our Tucan travel group works its way through Mexico and onwards. At this price level it was below normal standard. The included breakfast is poor. There was a party or night club nearby that we could hear until...

 Report
Helpful?
Thank Leo H
Reviewed September 19, 2015 via mobile

Stayed here on the 11/12th of September 2015. Staff are absolutely wonderful here and put up with me and my partner having dinner running past the restaurant closing time. They also went out of their way to book a day excursion for us the following day late in the evening (9pm) after we made up our minds to go to...

 Report
Helpful?
Thank Stephen C
Silver Spring, Maryland
Reviewed July 21, 2015

Stayed at this hotel for the first 2 nights of my Tucan Mexico Tour. Air condition was hardly working - the room was hot. The bed was hard and bed linens were old/torn. The shower was poor and was riddled with limescale. The breakfast selection was quite basic. Cereal, instant coffee and a few stale bread items. There were a...

 Report
Helpful?
Thank Steve Y
Questions? Get answers from hotel staff and past guests. Ask a question

15 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (12)
Viewed
Pool/Beach Area (1)
Viewed
Room/Suite (1)
Viewed
Hotel & Grounds (3)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (3)
Viewed
Room/Suite (1)
Viewed
Hotel & Grounds (1)
Viewed
Pool/Beach Area (1)
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )

Additional Information about Carrillo's Hotel

Address: Calle Claveles 35, Cancun, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $21 - $63 (Based on Average Rates for a Standard Room)
Number of rooms: 43
Reservation Options:
TripAdvisor is proud to partner with Booking.com so you can book your Carrillo's Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Carrillo's Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Not sure there is one.”
CB2111, Dec 12, 2016 | Read review
“Go elsewhere”
xeimex, Sep 25, 2016 | Read review
“At the back is quieter”
743evelynl, Apr 25, 2015 | Read review
“Upstairs and to the back will probably provide the quietest rooms.”
JohnAnnB, Feb 28, 2015 | Read review
“I don't think there were any! Ours certainly had nothing to recommend it.”
BernieLimassol, Jun 20, 2013 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question