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Carrillo's Hotel

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36 Reviews from our TripAdvisor Community

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Showing 25: English reviews
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Reviewed December 12, 2016

Stayed just one night and that was not by choice, it was the start of an organised tour. Not one I would repeat given a choice. Far too much noise from the local area for much of the night. The bedroom was depressing and plain. Only good point was the proximity to the ADO bus terminus, about 5 minutes walk...

Thank CB2111
Santiago, Chile
Reviewed November 8, 2016

Basic hotel in center of Cancun. Location is fine, close to ADO bus terminal (10 min walk) supermarket and various restaurants, area feels safe also at night. It offers clean rooms, beds are OK, bathroom is outdated and warm water in shower is very rare. Airconditioning in most rooms is old and very noisy. Did stay in 2 different rooms...

Thank Jeroen_A76
Adelaide, Australia
Reviewed September 25, 2016

Stayed one night as part of On the Go/Toucan pre-tour accommodation. Rooms are horrible, aircon worked but was like having a lawnmower in the room. Sheets stained, bathroom mouldy and in-room safe didn't work. Area was very seedy, I did not feel safe or comfortable at all. Club next door thumped music 24/7, windows vibrated the whole time. There does...

Thank xeimex
Sydney, Australia
Reviewed July 30, 2016 via mobile

The air con sounds like a jack hammer & because of the vibrations the front casing fell off. It is filthy in there, who knows what disease you will end up with. Closed curtains at night, they are grimy and filthy. Bathroom smells of bleach. Big fluffy towels though... And comfy bed.

Thank MissT603
Dublin, Ireland
Reviewed July 3, 2016 via mobile

Secure. Air conditioning isn't effective at all however. Also, it can be loud if there are events in the square. Unless you're a light sleeper, it is okay. The breakfasts are very limited - if you have a big morning, go get some snacks from the Oxo. Rooms are clean, but the poor air-con and breakfasts lead to the above...

1Thank Daniel C
Cancun, Mexico
Reviewed May 27, 2016

Stayed last night of our tour here and although can't speak Spanish when we asked to change rooms certainly understood their comments to each other. New room was just as bad mould all over walls, floor and roof of shower and bathroom, bed coverings and curtains hadn't been washed in decades. Curtains don't cover windows so all can look in....

Thank j7mmyh
Reviewed March 24, 2016

After a disappointing first night in another hotel in Cancun, a local travel person recommended this family run hotel. It is just off Tulum Avenue in downtown Cancun. Room was clean and comfortable and staff were very accommodating. Price was reasonable for a triple and they offer a free breakfast in the restaurant. The ADO bus terminal is only a...

Thank rbinark
Canberra, Australia
Reviewed March 8, 2016 via mobile

I say average compared to the 2 to 3 star accommodation we have been staying in for the past 2 weeks as our Tucan travel group works its way through Mexico and onwards. At this price level it was below normal standard. The included breakfast is poor. There was a party or night club nearby that we could hear until...

Thank Leo H
Reviewed September 19, 2015 via mobile

Stayed here on the 11/12th of September 2015. Staff are absolutely wonderful here and put up with me and my partner having dinner running past the restaurant closing time. They also went out of their way to book a day excursion for us the following day late in the evening (9pm) after we made up our minds to go to...

Thank Stephen C
Silver Spring, Maryland
Reviewed July 21, 2015

Stayed at this hotel for the first 2 nights of my Tucan Mexico Tour. Air condition was hardly working - the room was hot. The bed was hard and bed linens were old/torn. The shower was poor and was riddled with limescale. The breakfast selection was quite basic. Cereal, instant coffee and a few stale bread items. There were a...

Thank Steve Y
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15 photos of this hotel

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Room/Suite (1)
Hotel & Grounds (3)
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Management photos: Courtesy of the property manager

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Room/Suite (1)
Hotel & Grounds (1)
Pool/Beach Area (1)
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  • Free High Speed Internet ( WiFi )
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )

Additional Information about Carrillo's Hotel

Address: Calle Claveles 35, Cancun, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $21 - $63 (Based on Average Rates for a Standard Room)
Number of rooms: 43
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Questions & Answers

Questions? Get answers from Carrillo's Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Not sure there is one.”
CB2111, Dec 12, 2016 | Read review
“Go elsewhere”
xeimex, Sep 25, 2016 | Read review
“At the back is quieter”
743evelynl, Apr 25, 2015 | Read review
“Upstairs and to the back will probably provide the quietest rooms.”
JohnAnnB, Feb 28, 2015 | Read review
“I don't think there were any! Ours certainly had nothing to recommend it.”
BernieLimassol, Jun 20, 2013 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question