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Krystal Grand Punta Cancun

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Krystal Grand Punta Cancun
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3,041 Reviews from our TripAdvisor Community

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There are newer reviews for Krystal Grand Punta Cancun
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Showing 1,593: English reviews
Milton, Delaware
Reviewed 2 weeks ago via mobile

The property features beautiful infrastructure and a lovely setting. Unfortunately the rooms don't match the common areas. Our room was worn, poorly maintained and unclean. We even found an old pair of underwear on the balcony. The showers were cold and the door to the balcony did not lock. The standards were no where near a 4 star American hotel.

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Helpful?
3Thank elvicat
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Elvicat: Thank you for your time in giving us your valuable feedback about your recent stay in our Hotel. We take your comments very seriously and highly regret that we were not able to meet the level of your expectations. You can be sure that all your comments will be addressed; our team in Krystal Grand Punta Cancun is...

Reviewed 2 weeks ago

The architectural design inside the building was unique and beautiful. The lobby did not have air-conditioning and was uncomfortably warm; but I had no complain since it would burn a lot of energy to cool down the inner building. The swimming pool was beautiful and pleasant with a great view, so was the beach. The hotel room was between three-star...

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Helpful?
Thank Rocky Y
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Rocky: Thank you for your time in giving us your valuable feedback about your recent stay in our Hotel. We take your comments very seriously and we strive to provide all our guests with the best experience. You can be sure that all your comments will be addressed; our team in Krystal Grand Punta Cancun is committed to continuously...

Reviewed 2 weeks ago

At the end of February I went to Krystal Grand with 3 of my friends. The weather was perfect (85 and sunny everyday). Not only was the weather great but so was the staff at Krystal Grand. They added such a bright spot to the trip. They were super friendly, always had a positive attitude, and were fun to get...

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Helpful?
1Thank Brea T
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Brea: Thank you very much for your kind comments; We are pleased to know that you enjoyed this beautiful place and its beach and also found our services of your total pleasure. We have taken note of your congratulations and can rest assured that our companions will be happy to know that your stay was pleasant. We hope to...

Reviewed 2 weeks ago

I stayed at this hotel alone, initially chose it for the location. In the begging, staff did not quite understand what usually a traveling single man does. They insisted that even though I am staying solo, I can have one guest, and that should be the same person every day. Hotel's staff, Gustavo-manger, Fernando-concierge, made it right, and made sure...

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Helpful?
Thank Ivan A
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Ivan: Thank you very much for your kind comments; We are pleased to know that you enjoyed this beautiful place and its beach and also found our services of your total pleasure. We have taken note of your congratulations and can rest assured that our companions will be happy to know that your stay was pleasant. We hope to...

Minneapolis, Minnesota
Reviewed 2 weeks ago

The beach was great- best beach on the lower side of the 7 of Cancun. Rooms were good size and clean. Best part of this hotel was the staff. They were amazing! Pedro Batun from The Grill was the best server ever and he really took care of our group. He was so sweet and make our dinners so much...

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Helpful?
Thank alissakroening
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Alissa: Thank you very much for your kind comments; We are pleased to know that you enjoyed this beautiful place and its beach and also found our services of your total pleasure. We have taken note of your congratulations and can rest assured that our companions will be happy to know that your stay was pleasant. We hope to...

Rio de Janeiro, RJ
Reviewed 2 weeks ago

An amazing 6-day long stay at this hotel. located in the hotel zone of Cancun, it is very close to the main nightclubs and restaurants on foot. The hotel itself is located at the sheltered are of the beach, with its incredible blue-milkfish seawaters. The hotel is highly comfortable and kids friendly, pools and playgrounds. They have 5 different restaurants...

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Helpful?
Thank Carla_Thiago
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Carla: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

Woodmere, New York
Reviewed 2 weeks ago via mobile

I switched from the next door Krystal. This hotel is much cleaner and newer. Shares similar grounds. Would stay here again Rooms are remodeled pools are nice and clean and not crowded. A more upscale and expensive Krystal. Must try the red heifer steakhouse next door to Krystal amazing food

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Helpful?
Thank Sean F
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Sean: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

Armstrong, Canada
Reviewed 3 weeks ago

We had the pleasure of spending two weeks at this facility February12-26. We upgraded to the altitude suite which was a great decision, the sunrises from our room we to die for. The room was great not one issure. The staff made our vacation well worth remembering, Yolanda in the lobby bar, Angel in the main resturant, Arturo,Juan and the...

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Helpful?
1Thank Mark9854
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Mark: Thank you very much for your kind comments. We are pleased to know that you enjoyed this beautiful place and its beach and also found our services of your total pleasure. We have taken note of your congratulations and can rest assured that our companions will be happy to know that your stay was pleasant. We hope to...

Blaine, Minnesota
Reviewed 3 weeks ago

Our first girlfriend vacation and it was stellar. The Krystal Grand provided us a great place for everything we wanted to do. The beach is fabulous - the best we saw as we walked the beach every day. The food was fabulous - from the breakfast buffet to the restaurants. Every employee was great - very friendly and helpful. We...

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Helpful?
1Thank Beth J
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Beth: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. Please accept our sincere apologies for the inconvenience with the bed. Definitely we will do our best to improve our services for your...

Reviewed 4 weeks ago

My girlfriend and I stayed at the Krystal Grand for a long weekend of beach lazing. We booked a Super Shuttle for $38 roundtrip (for 2 people!) from the airport and back to the airport. I would definitely recommend as it is a madhouse when you get off the plane and finding an affordable ride to the hotel can be...

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Helpful?
Thank Bill H
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Bill: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We are certainly happy to learn you enjoyed it and to know that we were part of this amazing moment in your lifes....

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities

Additional Information about Krystal Grand Punta Cancun

Address: Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $130 - $369 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Grand Punta Cancun 4*
Number of rooms: 295
Reservation Options:
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Also Known As:
Hyatt Regency Cancun Hotel Cancun
Hyatt Cancun
Hotel Style:
#36 Luxury Hotel in Cancun
#39 Spa Hotel in Cancun
#41 Romantic Hotel in Cancun
#42 Family Hotel in Cancun
#46 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Krystal Grand Punta Cancun staff and other travelers.
213 questions
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Questions? Get answers from Krystal Grand Punta Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room on the 5 level its better view if you have a room with view to the beach.”
 of 5 bubbles dann377, 1 week ago | Read review
“Ocean View, of course”
 of 5 bubbles DougH526, 1 week ago | Read review
“Request a room on a higher floor to get awesome ocean views (no matter what side of the hotel you are on).”
 of 5 bubbles alissakroening, 2 weeks ago | Read review
“Higher floors not advisable as elevators might take long. Choose a room with a view”
 of 5 bubbles Carla_Thiago, 2 weeks ago | Read review
“Altitude suites are the way to go.”
 of 5 bubbles Mark9854, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question