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Reflect Cancun Resort & Spa

Blvd Kukulcan Km 8.5 Zona Hotelera, Cancun 77500 Mexico
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Guests1 room, 2 adults, 0 children
Travelocity
$183
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Free cancellation until 09/26/19
Trip.com
$188
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Otel.com
$458
$130
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SAVE $328
Booking.com$314
travelup.com$458
eDreams$314
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (4267)
Pool & Beach (795)
Room & Suite (775)

About

Location
Cleanliness
Service
Value
Situated on a stretch of white-sand beachfront offering breathtaking views of the unbelievably blue Caribbean, Reflect Cancun Resort & Spa invites friends, families, and couples to a vibrant getaway. Reflect Krystal Grand Cancun is located near bustling Cancun and a mere 25 minutes from Cancun International Airport. Guests are treated to Unlimited-Luxury® where every meal or snack at six dining options and each delicious cocktail poured at five bars and lounges is included without any required reservations. Adults-only and kid-friendly pool options cater to the needs of any and all travelers while endless activities provide perfect entertainment.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Evening entertainment
Babysitting
Parking
Free internet
Wifi
Public wifi
Internet
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Concierge
Shops
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Family rooms
Housekeeping
Private balcony
Room service
Flatscreen TV
Safe
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
Spanish
Hotel links
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Hotel deals
4,665Reviews460Q+A100Room tips
Traveler rating
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Popular mentions
This is a very nice and clean resort. It is large small enough that you are not on top of each other. The staff there is very very helpful and courteous. LOUIS at the UVC desk will take good care of you, ARMANDO, MONIQUE, RICARDO and ISMAEL were awesome with great personalities. JAHIA is the bartender at the Altitude club
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Review collected in partnership with this hotel
Reflect resort was an amazing family vacation! All the staff was beyond nice! Brallan was my favorite he is amazing! He is very friendly and good at his job. I appreciate him and all the workers at reflect! Thank you so much for making my Mexico trip amazing! I went to reflect is August 2019! Highly recommend going to reflect resort!
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We stayed at resort 09/7-9/14. We do not recommend the hotel. We have stayed in Cancun many times and this by far, was the worst hotel. I am going to list some of the major negatives 1) no ac in elevators. They break/get stuck all the time therefore when this happens they are so crowded. We are a family of 4. One night it took us 15 min to get down to dinner from 5th floor, as each time the elevator stopped on our floor it was already full and there was no way 4 of us would fit in. No ac plus overcrowding makes the ride miserable! 2)no ac in lobby/lounge areas and since the hotel is enclosed there is absolutely no breeze! during the more hot nights we were all dripping in sweat and couldn't sit in lobby/lounge areas 3)not family/kid/stroller friendly at all. The resort/lobby has steps everywhere and only ramps in some places. if you are traveling with little ones and need a stroller, avoid it. 4) ENTERTAINMENT. No shows during the evening. If you stayed in Cancun before you know that some shows are awesome, this place had NOTHING. 5)Food. The asian and Italian would alternate every evening. That leaves you with buffet, the GRILL restaurant and one of the two. Very small selection. We were never offered a desert in restaurants, so not sure if they just skipped us or it is not an option there. 6) Buffet. So little options offered. And all the normal food would run out fast and take so long to get refilled. This buffet is 1/5 the size of a buffet we are used to seeing in Cancun all inclusive. So if you are frequent flyer to Cancun, you will most definitely be disappointed. 7) SERVICE. the buffet always had 1-2 max servers for dinner, which made getting our drinks almost impossible. They do offer water and a couple of juices by the buffet, so half the time we ended up just getting those because ours never made it to us when we ate dinner. Breakfast always had a lot of servers and they were great, but for some reason lunch and dinner they were no where to be found. 8) Not kid/family/stroller friendly at all. The small play ground was right by the smoking section. I did not want my kids to smell cigarette smoke all the time they played there( especially in the evenings). Resort has steps every where and very few ramps. It was almost impossible to maneuver the stroller and we ended up carrying our 11 month old because got so tired of lifting stroller everywhere. Please, all the negative reviews are true and should not be ignored. Maybe if you have never been at an all inclusive in Mexico you would like it more. We have lots of places to compare it to and usually pay about the same price as this time and this was the worst hotel we stayed at. Thanks for reading.
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Booked it a few month ago consider lower that other hotels price and good location. The cheapest room I got was facing the opposite the ocean site. First night couldn't sleep because the loud noise from outside (building air-conditioning or something else I couldn't figure out.) At reception told me if I want the quiet room, I need to move to ocean front but I must pay extra fee because it is an upgrade. The room was the quiet indeed but booking price with extra fee became the same as rest of hotels I omitted. The only good thing I can tell is the beach, probably, one of the best in Cancun area. The dining options is very limited, very small buffet almost no fruits a few restaurant required reservation but not impressive at all. One more problem is steps on ground floor. They appeared unexpectedly and if you looking other way it can be a trouble. Fortunately, I just broke a glass with wine and few dishes with no injuries.
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+1
My first visit to Mexico and I stayed at the Reflect Cancun Resort and Spa. This resort was everything I dreamed of and much more. The staff was incredible, they made an effort to make you laugh and feel very comfortable Every day! The Resort was clean and wonderfully beautiful. Everything you need you can get on the resort, as there were a few things I forgot! The swim up bar was a wonderful plus, they made any type of drink you could think of and were very easy to talk to. The pool side service was incredible. Mary was our waitress at poolside. She was Amazing! The ocean was truly as blue as you have seen in photos and warm like bath water. The Live entertainment was amazing and Carla was delightful. We also had an excursion, which was Rock Of Ages. This show was so good that one of my girlfriends who has been to broadway, said it was just as good!! The food was terrific and staff was playful. My entire experience was so wonderful I would return not only to Mexico, but I would definitely stay at Reflect Cancun Resort again!
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PRICE RANGE
$189 - $637 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency cancun hotel cancun, hyatt cancun
FORMERLY KNOWN AS
Reflect Krystal Grand Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
395
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