...The location was so convenient to downtown Cancun...

Gorgeous location, staff is phenomenal, especially Alejo!...

...As I seen in another comment, If you expect all the basics at a great price with a incredible location, you will not be disappointed... The staff, food, hotel, location, beach, nearby activities, walkability, people, ect...

...Best sand, best water, best location...

...The location is prime as it’s just 5mins walk from downtown, coco bongo, cash machines, local market, restaurants and bar...

...Location of the hotel is also only a few minutes walking to Coco Bongo and other bars and little stores in the area...

...The location is great, walking distance to main hotel zone, shopping...

...The location is a great spot and a 5 min walk to some local shopping...

...By far this has been the top hotel, top service and the location is breath taking... The location is great, within walking distance to Coco Bongo and the nightlife...

...5 Stars for the beach, entertainment, and location...

...Food and location are great, next to nightlife and restaurants...

...As we snuck the birthday crew to the lobby, to our surprise, he decorated a part of the lobby with balloons and even had a birthday cake and bottle of champagne!...

...Location of the hotel is also only a few minutes walking to Coco Bongo and other bars and little stores in the area...

...We asked him for candles for a cake but he went above and beyond and decorated the lobby, got us champagne and made it so special...

...I cannot forget Carlos at the central bar with the cool tunes and welcoming attitude...

...Great music, customer service and good time with me and my friends...

...Nightly shows highly recommend the Michael Jackson and Mexican one...

...At night Jose ( Ceratello) played great tunes and provided excellent entertainment...

...Modern , simple design makes this hotel impressive, especially lobby area , as well as swimming pools and main lounge...

...This place has everything from a relaxed environment and areas, an amazing beach and bars with a party environment. All strategically separated from each other so couples can enjoy different moments...

...All of the staff have here set a welcoming environment...

...Good food good drinks Amazing ambiance amazing beach and really amazong food...

...The spa services were professional and set in a beautiful, restful environment...

...From the hostess Elvice to Pedro Batum (server) provided an excellent service.. Special table settings, flowers and a big smile...

...ever since joining the hotel this past week, I was welcomed with AMAZING caring staff and a great environment, for couples, family, and younger people...

...The location is great, within walking distance to Coco Bongo and the nightlife...

...The Michael Jackson show was amazing. Tonight Mariachi band and tomorrow Mayan Experience...

...The building is located with the lobby on the main floor, so when there's entertainment in the lobby, the noise echoes upwards into the room...

...The room was spacious and the whirlpool on the balcony with that view was the bomb...

Rene y Soltano hacen buen trabajo para ambientar la fiesta por la noche con el dj. It was very fun to dance to some great music with Rene!...

...We had a group of about 15 people and we certainly did not want to “party” all day, but we did expect some decent music and entertainment. Latino, top 40, something... They literally played what sounded like elevator music all day, every day for a week straight... We asked several times if they could play something other than the same play list we heard all week...

...We booked partial ocean view room and they told us they just have this type of room on the 1st floor and it is only available from 3:00 pm. If we want to upgrade we will need to pay at least 25 USD per night... We considered it and went back to upgrade the room, but the front desk guy told us the room he showed us was already sold...

...The rooms were average at best, but there was AC, although we could not adjust the temperature. The ocean front rooms were nice, the beach was very nice and relaxing... When booking these rooms it shows up as Krystal Altitude... That's confusing to someone who is booking rooms... When we left from outside in the heat, we came into a building that was just as hot inside so no relief until you made it to your room, even the elevators were hot...

...The rooms do have AC but ours stopped working the last night of our stay and didn’t start working until 10 hours later. The floors were dripping wet from the humidity and even our closets so we had to remove clothes and shoes from there... The hotel needs desperate maintenance... My husband and I stayed here in 2014 when it was still a Hyatt and it was great...

Krystal Grand Altitude Master Suite gave us an amazing view of the Pacific Ocean. We enjoyed room service, unlimited food and drink in a beautiful space in which we felt at home for a few days...

...The room had mold in it and I was only made aware of it by the previous person who was moved from the room due to the mold. Meaning the hotel clearly knew there was an issue with the mold...

...The rooms were hot and the beds were uncomfortable... The hotel was supposed to be all inclusive and we still had to pay for certain things during our stay that were considered premium items that should have been included...

...I love the room I had, the best ocean view ever, I recommend people to visit Cancun Mexico...

...Resort was secure, required drivers to validate guests room number and name. Hotel was clean well maintained... I received a room upgrade to the Tower and the check in process was seamless and Madai who checked us in was very warm and pleasant...

The bed was comfortable and our room was nice and cold... The confusing part of the altitude and the altitude plus was the booking process, we assumed we booked with the new Krystal altitude plus however when we arrived we were given a room in the old Krystal altitude, if the booking came be easier on the Krystal website that would help for future reference...

...We stayed in room 615 in the older tower. The moment we walked into the room, we were overwhelmed with the smell of raw sewage and mold from the bathroom floor drain...

The room smelled like mildew and I couldn’t get rid of the smell...

I highly recommend booking at the new altitude building, beautiful rooms, comfortable beds and you have access to premium bar, restaurant and infinity pool (adults only)...

The room is not the room I booked online... They were painting the rooms next door to me and the paint smell drifted into my room... I was offered a different room with no view, and was told a refund would not be issued for the difference between a room with an ocean view, versus a room without an ocean view... I asked if there were any other rooms and they said they wouldn't upgrade me to a better room... So I could deal with the paint smell or take a worse room that cost less and not get a refund for the difference...

...Our first room had very loud HVAC noise from the adjacent Fiesta Americana... We met other guests in the newer tower and they said the rooms were impressive...

...Booking them on the hotel app was a bit hit and miss, but the concierge could usually hook you up... I was pleasantly surprised that wifi was available throughout the hotel and on the beach and in the rooms...

...Ocean view room at the altitude is gorgeous - the room is only worth it if you get the ocean view and stay at the altitude - not the other tower...

...The hotel rooms were mediocre, we had a broken toilet that didn’t flush and barely got any warm water... Overall overpriced stay for this quality but staff were nice👍🏻...

...We stayed on the sixth floor and the woman who cleaned our room has gold / metal frames around two of her teeth... She really did clean that room well, The rest of staff was super friendly and helpful & the food was excellent...

...The rooms are very dated and not it the best shape. We stayed in room 901 the a/c did not work, the bathroom sink didn’t drain and the shower water pressure didn’t exist... After three nights of no a/c we asked to change rooms and move to the altitude tower... This was at an extra charge of $70 USD per night... The room was very nice and the a/c worked!!... They would rather the beds be empty than let guest use them... I would recommend this hotel however only the altitude tower (adults only) as the main tower is out of date with horrible rooms... I would share pictures of the dated room however I didn’t even want to take pictures I just wanted out... The room pictures I’m posting is of our new room...

...They really went out of their way to make sure we were more than happy with our room and made sure we had everything we needed during our stay. The room was spacious and the whirlpool on the balcony with that view was the bomb...

...The only thing I didn’t like is the 90 min to be partners more like 3 hours that they oblige you to go to to get discounts for activities...

...As I seen in another comment, If you expect all the basics at a great price with a incredible location, you will not be disappointed... Room service was 5 or 6$ (90 pesos) each time but the food was free (All inclusive)... I mean me & the wife could be lazy and have our meal brought to us for 5$, why would anyone complain about that???...

...Altitude upgrade was 100% worth the money to have access to adults only pool, private bar and seated breakfast...

...If we want to upgrade we will need to pay at least 25 USD per night. We considered it and went back to upgrade the room, but the front desk guy told us the room he showed us was already sold...

...Food is mediocre and selection are limited, you have to pay extra if you want a better option alcohol or food even you pay for all inclusive... The tent at the beach is always busy and is reserved so you have to rent and pay extra to use the tent( ridiculous for all inclusive service) ...

The hotel was out dated and the service was not good... The hotel changed our entire building and we didn't get what we paid for... The resort had an awesome waiter named Alejo who was very passionate and took care of us when we saw him but other than that the accommodations were not what we had paid for and there were 16 of us... The hotel was supposed to be all inclusive and we still had to pay for certain things during our stay that were considered premium items that should have been included...

We stayed at krystal altitude not krystal grand... It's a total waste of money, the cabanas are always booked and always empty so forget about a luxury vacation... Would not recommend, stay healthy and stay away...

...The elevators are very warm and the food to me is overpriced...

...For us to choose this resort my husband and I would have expected to be placed in a better hotel room especially for the money we have spent for our wedding expenses...

...You get hassled when arriving to sit through a presentation in order to get a discounted excursion...

I highly recommend booking at the new altitude building, beautiful rooms, comfortable beds and you have access to premium bar, restaurant and infinity pool (adults only)... You have to book online for dinner starting at 9am... Makes me not want to come back!...

...Beware: Do not buy into the vacation club. We bought into the Krystal Vacation Club and what a mistake... So ultimately we spent an extra $700 plus staying at the Altitude Tower by Krystal and paying for our own flights...

...Beautiful shelters that you have to rent at $195.00US and they stay empty all day...

...The hotel service is another case all together... I think there are far better values to be had in the hotel zone... Overall I was kinda angry the whole time...

...Pros: Place was clean Staff was very friendly Cons: Not enough chairs at the beach, no one tells you this but if you don’t make it, u get to sit your ass down in the sand…the vip section is 150$ a day for 4 chairs!... The restaurants are a horror, we are a group Of 11 celebrating our friends renewing their vows and we reserved the restaurants in advance making sure to let them know we would all like to sit together... Apparently we were asking for the moon because they kept trying to sit us at two separate tables 6/6...

...I asked if there were any other rooms and they said they wouldn't upgrade me to a better room. So I could deal with the paint smell or take a worse room that cost less and not get a refund for the difference...

This is the worst hotel I’ve ever stayed with... We reserved for ocean front and got a “hotel” front and it’s impossible for them to fix the problem even with tons of rooms are still available online... I would give 0 star if I could...

...Overall overpriced stay for this quality but staff were nice👍🏻...

...We we arrived we were in the main tower, I would NOT recommend this... This was at an extra charge of $70 USD per night... I did think this was High especially since we had a horrible first 3 nights however we decided to go ahead, best thing we could have done... The downside is you can only rent a bed for one day after that they make you pay $60 usd per day... I would share pictures of the dated room however I didn’t even want to take pictures I just wanted out...

...The pool: the lamest pool I’ve ever been to... Latino, top 40, something... If you want a pool and hotel where it is even somewhat lively, avoid this place... We were truly bored to death at this hotel... Overall, we were extremely disappointed in the pool and the issue with the crowded beaches due to local access... For these two reasons, I do not know that we would come back to this hotel...

...The resort was clean and we had great service all the way around. The beach was spectacular and the water was the clearest I’ve ever seen...

...Place is very clean well maintained... Showers look pretty and spacious, water pressure is perfect water temperature perfect...

...The pool had throw up in it on the first day so we ended up avoiding it... It has the best beach practically no waves and clear water if there isn’t any seaweed...

...Housekeeping was also great, room was fresh everyday after a long day by the pool or beach...

...We especially loved how clean our room was, how accommodating, pleasant, & timely all staff members were, the delicious food, and the amount of places to relax...

...The beach upfront was clean and we enjoyed our Balinese bed with a view of the infinity pool and beach...

...Rooms were clean, everything you want in them, my room had a beautiful view of the pools , beach & ocean it was breath taking...

...The housekeeping crew deserves an award. They attempt to clean your room everyday unless you say otherwise and even then they insist...

...He is truly the best no complaints only small hiccup is if you want room service, you better do it two hours in advance.. but cleanliness and staff were great !!...

...5 stars for being clean 4 stars for lay out of the place 3 stars on staff services 2 stars on variety of food 1 star not enough shade on the beach...

...The property was well maintained and great access to the beach...

...Pros: Place was clean Staff was very friendly Cons: Not enough chairs at the beach, no one tells you this but if you don’t make it, u get to sit your ass down in the sand…the vip section is 150$ a day for 4 chairs!...

...The beach was beautiful, the water clear and the drinks flowed!... Freddy made sure we had clean, dry towels all day!... Our room was kept clean and fresh each day...

...The beach is incredible, clean, warm and crystal clear...

...Everything about the hotel, restaurants and surrounding pools was spotless and clean...

...The hotel is kept clean by staff... The beach area is nice due to the breaker wall and helps also prevents seaweed unlike further down the beach... They still only dropped off linen when they finally brought it...

...Downtown Cancun was walking distance and the beach was so clean...

...The old room was a bit dated but clean...

...🤣 As for the resort, it was hella comfortable and clean... (I remember this because she had a beautiful smile) I happened to walk in to see her cleaning and she was extremely thorough... She really did clean that room well, The rest of staff was super friendly and helpful & the food was excellent...

...The clearest and cleanest ocean water...

...Where we were at, there was no big issue with noise, but people are there having a good time so it's a give and take situation...

...Only complaint is the noise from the club down the road that made it hard to sleep some nights...

...I would advise bringing a Yeti to keep drinks cold, a noise maker to ensure a good nights sleep and pack a smile and share it with the staff who will work hard to make your stay amazing!...

...Our first room had very loud HVAC noise from the adjacent Fiesta Americana. The hotel moved us after two days, but it was only marginally better as we still had noise from the Hyatt...

...The building is located with the lobby on the main floor, so when there's entertainment in the lobby, the noise echoes upwards into the room...

This is the first time being at the Krystal Altitude The staff have been amazing looking after my husband and I. Eating Gluten Free is such a challenge while traveling but Jose, Alonzo and Karla have been fantastic... Alonzo ,the manager,made sure that the chef could make me food that was safe for me to eat while me eating food that was traditional Chichen Itza food... I was even offered a GF cheesecake which made me me so happy... I highly recommend this place - clean- the service was amazing and extremely friendly...

...Pros: Place was clean Staff was very friendly Cons: Not enough chairs at the beach, no one tells you this but if you don’t make it, u get to sit your ass down in the sand…the vip section is 150$ a day for 4 chairs! And the all inclusive ones well good luck cuz you can’t reserve them and if your not there early enough you get none :) The elevators theres only 2 working and this is a very big hotel…I don’t know why this isn’t being resolved... The restaurants are a horror, we are a group Of 11 celebrating our friends renewing their vows and we reserved the restaurants in advance making sure to let them know we would all like to sit together... Apparently we were asking for the moon because they kept trying to sit us at two separate tables 6/6... One kind couple offered their table on their actual celebration night so that we can all share a table...

...Thank you to Krystal Altitude for a wonderful vacation. From the moment we walked in and we’re met by JP til the moment we left and were wished well by Jesus it was perfection... Each day at the beach Luis took excellent care of us... The beach was beautiful, the water clear and the drinks flowed!... In the evening Carlos took great care of us in the buffet dining room... Freddy made sure we had clean, dry towels all day!... Our room was kept clean and fresh each day... I would advise bringing a Yeti to keep drinks cold, a noise maker to ensure a good nights sleep and pack a smile and share it with the staff who will work hard to make your stay amazing!...

We went to Risotto restaurant within the Krystal Altitude resort, the service was beyond amazing. I have a lot of food allergies and Zanabria did everything to make sure my food was safe, water was in our cups, alcoholic beverages were replenished and that we were happy with every dish we ordered... Definitely recommend this resturant... ask for Zanabria he will take care of you...

...The staff are SO hard working, whether they are serving drinks at the pool bar, cleaning the rooms, making breakfast or working at the restaurants... You get to know all the staff and the beach is a stone's throw away... We want to thank ALEJO especially, you really made our stay a special one... You were so good to us and knew our names from day one it seems... Always so attentive with cold drinks and food but most importantly so great with our daughter, always with the biggest smile... We were given one of these initially for my wife and I and the beds are SMALL... Luckily the front desk were very accommodating and moved us to a room with a king bed the next day... We are vegetarian and our daughter has a lot of food allergies and the staff were always very attentive and they had all the allergies on file which made us feel safer...

I was really impressed with the Hotel staff simpathy and attendance, in special with Pedro Batun. Pedro is a very committed associate of The Grill restaurant, super thoughtful and kind, always wiling to provide the best service and attention to the customers... We went several times to that restaurant due to him... He made our stay much more pleased and joyful... I would like to thank Pedro for all the attention provided!...

...The staff of this hotel are some of the best we have ever encountered in our years of travelling. To name a few of the very best were Celerino (adult pool), Miguel and Mauricio (Managers), Pedro Batun (The Grill) and Arturo and German (Risotto)... They all went above and beyond to make sure we had everything we could need during our stay... I have somewhat of a restricted diet and they were always making sure to bring me something either to eat or drink within my restrictions... Both my husband and I are also grateful for the special dinners, especially the dinner on the beach with our friends on their last night and most of all the al pastor tacos prepared on our last night by Chef Andres (thank you Celerino)... Also a big thank you to Fernando from the Grand Vacation Club for spending time each day checking in with us, talking with us about Oaxaca and making a special trip to a market to get some flags for us that we were not able to find on our own... We would like to acknowledge Roberto, the only member of the entertainment team who came by everyday to talk with us for a few minutes... He is a real pleasure to talk with and a great asset to the hotel... I also would like to say thank you to Said the manager who was able to find some alcohol free sparkling wine for me... Whether by the pool (a big thanks to "Bob" for lunch), in the Altitude Tower or in the al la carte restaurants, everything was very tasty and of exceptional quality... All of the staff in the restaurants including the hostesses, the waiters and barmen should be highly commended for their excellent service... Also a huge thank you to Gumercindo (hope I got the spelling right) for always checking in with us to be sure that we were ok and that we had everything we needed... The Altitude Tower morning restaurant and afternoon/evening bar staff, Jose Luis, Gabrielle, Fernando and Jahir, all made our stay memorable...

...He always made sure our wine glasses were topped up, brought the food out and checked in to make sure all was well and gave exceptional service...

Had the best time and service at this resort. Celerino took amazing care of us during our stay and ensured we were never hungry and never thirsty... The concierge service were so friendly and always made sure we had everything we needed...

...Our favourite server was definitely German, he was incredibly quick with our food and cracked hilarious jokes. Mariana was an amazing hostess as well...

...We were on a girls trip, and the service was unmatched. Delicious cocktails, international alcohol brands, and Carlos at the lobby bar was always so friendly and attentive... He went above and beyond for us, and you need to try some of his creations!...

...The dining experience started with a warm reception by Staff including Zanabria, our wonderful waiter who took great care of us with wonderful recommendations from the appetizer to the last dessert... Be sure to visit Rissotto during your stay at the lovely Krystal Grand Cancún and ask for Zanabria!...

Even with feeling a little rough after having a little too much to drink during the day, our server German did a wonderful job taking care of us. He was very knowledgeable of the menu and didn’t force anything we weren’t feeling... He constantly made sure we had our glasses filled and was extremely personable which made it feel like I was eating back at home!... The staff at Ayami know how to welcome and treat their guests with impeccable service from the moment you step in the door until you walk out...

...When my wife and I asked him how long he worked for Krystal Altitude, it was his 5th day... We stayed on the sixth floor and the woman who cleaned our room has gold / metal frames around two of her teeth... She really did clean that room well, The rest of staff was super friendly and helpful & the food was excellent... Jahir (lobby of circular building) is an excellent bartender as well... He made a beautiful, botanical Gin & Tonic for my wife and her sister that they haven’t stopped talking about yet... Go check out Jose in the main lobby and buy a cigar or 3... Unfortunately, I can’t remember our shuttle drivers name ( it stars with Lo) but as he took us to the airport, he was so knowledgeable about the history of Cancun and kept the conversation moving so comfortably that we were surprised that we reached the airport so soon... They have absolutely fantastic tacos and wonderful drinks as well...

Celerino is the best pool side waiter, very friendly and made our stay very memorable. He always brings us new drinks to try and is constantly checking on us to make sure we have everything we need...

Throughly enjoyed the care and attention that German, our server provided us. He gave us great recommendations for our meals and we were so pleased with the taste and quality of the meal...

Edvin was a really great server. Very nice and attentive and explained the menu well!!... The food is very tasty and the servers make the experience even better...

...Food was amazing and German made the environment super comfortable... German did a great job at recommending dishes and drinks for us and we all thoroughly enjoyed our dinner here...

Steven was our server and he did an amazing job. Very kind and patient as we don't speak Spanish and he repeated everything in English just so we could understand and feel like we got the best service and experience dining with him... He was very attentive and went out of his way to make sure we felt special... His service was well beyond what I expected!...

...Our favorite so far was our experience at the Ayami Japanese restaurant... Right when you walk in, you are greeted by a lovely hostess- Andrea... All the waiters are awesome, but our personal favorite is German... He’s happy to help and very knowledgeable of what he serves... We kept coming back so much, they surprised us with a special dinner the night before we left... German suggested it, and Rafael the Manager put the plan into action... I can’t stress how appreciative we are for the effort... But the entire Ayami crew went above and beyond to make us feel fancy and welcomed... Come visit the Ayami team- you won’t be disappointed...

...Thank you to Krystal Altitude for a wonderful vacation. From the moment we walked in and we’re met by JP til the moment we left and were wished well by Jesus it was perfection... Each day at the beach Luis took excellent care of us... The beach was beautiful, the water clear and the drinks flowed!... In the evening Carlos took great care of us in the buffet dining room... Freddy made sure we had clean, dry towels all day!... At night Jose ( Ceratello) played great tunes and provided excellent entertainment... We loved our room on the 14th floor overlooking the point... Our room was kept clean and fresh each day... We would highly recommend this resort to those looking for a perfect, worry free get away!... I would advise bringing a Yeti to keep drinks cold, a noise maker to ensure a good nights sleep and pack a smile and share it with the staff who will work hard to make your stay amazing!...

We went to Risotto restaurant within the Krystal Altitude resort, the service was beyond amazing. I have a lot of food allergies and Zanabria did everything to make sure my food was safe, water was in our cups, alcoholic beverages were replenished and that we were happy with every dish we ordered...

The two main things I want in an all inclusive is a great beach and good food... The a la carte restaurants were also surprisingly good... Lots of selection, high caliber of food, great service... I liked that you could go to the a la carte restaurants more than once... Booking them on the hotel app was a bit hit and miss, but the concierge could usually hook you up... I liked that the mini bar was restocked each day and especially that getting bottled water wasn't a hassle... I was pleasantly surprised that wifi was available throughout the hotel and on the beach and in the rooms... Also, that there were so many English TV channels available in the room... If you like to shop, this hotel is close to tourist markets etc... I also liked the evening entertainment which was varied and just about the right length... I also liked that it was only about 40 minutes from the airport...

...He always made sure our wine glasses were topped up, brought the food out and checked in to make sure all was well and gave exceptional service...

Food and service at this resort were awesome... He provided fast and personable service... Thanks for making our experience memorable... Ocean view room at the altitude is gorgeous - the room is only worth it if you get the ocean view and stay at the altitude - not the other tower...

German is the most accommodating waiter I have ever had. He offered my entire table customized dishes to whatever we liked and gave us all tequila shots before our appetizers... He also happily gave us a second plate of food after we mentioned our first plate was too salty...

Had the best time and service at this resort. Celerino took amazing care of us during our stay and ensured we were never hungry and never thirsty... The concierge service were so friendly and always made sure we had everything we needed... The rooms in the tower were gorgeous and comfortable...

...To name a few of the very best were Celerino (adult pool), Miguel and Mauricio (Managers), Pedro Batun (The Grill) and Arturo and German (Risotto). They all went above and beyond to make sure we had everything we could need during our stay... Both my husband and I are also grateful for the special dinners, especially the dinner on the beach with our friends on their last night and most of all the al pastor tacos prepared on our last night by Chef Andres (thank you Celerino)... Also a big thank you to Fernando from the Grand Vacation Club for spending time each day checking in with us, talking with us about Oaxaca and making a special trip to a market to get some flags for us that we were not able to find on our own... He is a real pleasure to talk with and a great asset to the hotel... Whether by the pool (a big thanks to "Bob" for lunch), in the Altitude Tower or in the al la carte restaurants, everything was very tasty and of exceptional quality... Also it would have been great to have a small table there as well... The Altitude Tower morning restaurant and afternoon/evening bar staff, Jose Luis, Gabrielle, Fernando and Jahir, all made our stay memorable... The only times I wore my sweater during our stay was sitting in the Altitude Tower restaurant or bar... This hotel is located on one of the nicest stretches of beach in the area... It is close to shopping, restaurants and public transportation...

...Delicious cocktails, international alcohol brands, and Carlos at the lobby bar was always so friendly and attentive...

...He constantly made sure we had our glasses filled and was extremely personable which made it feel like I was eating back at home! The staff at Ayami know how to welcome and treat their guests with impeccable service from the moment you step in the door until you walk out...

Celerino is the best pool side waiter, very friendly and made our stay very memorable. He always brings us new drinks to try and is constantly checking on us to make sure we have everything we need...

...Very nice and attentive and explained the menu well!!... The food is very tasty and the servers make the experience even better...

...We stayed in room 901 the a/c did not work, the bathroom sink didn’t drain and the shower water pressure didn’t exist... The room was very nice and the a/c worked!!... With this upgrade you also get access to the adults only pool... The pool is very nice, it has a few lounge chairs and 5 beds... The pool and beach service was great!... The location is a great spot and a 5 min walk to some local shopping...

...Food was amazing and German made the environment super comfortable. Drinks and food were all amazing and came out at a good time... German did a great job at recommending dishes and drinks for us and we all thoroughly enjoyed our dinner here...

...I’m allergic to both gluten and lactose, but they took care of that, and made food especially costumised for me... The food was also made with a show, so really you pay for both food and entertainment, and to a reasonably price...

...He was very attentive and went out of his way to make sure we felt special... His service was well beyond what I expected!...

...I’m absolutely floored by the quality of this restaurant, the plating is picturesque, the food is delicious and the staff is exceptional. Right when you walk in, you are greeted by a lovely hostess- Andrea... He’s happy to help and very knowledgeable of what he serves... But the entire Ayami crew went above and beyond to make us feel fancy and welcomed... Come visit the Ayami team- you won’t be disappointed...

...The resort itself was very small resort with lots of stairs... There is a main pool, a kids pool, a family pool (which were all basically connected) and an adults only (which you can only go in if you have the upgraded room)...

The beach: the beach was beautiful & calm... If you want a pool and hotel where it is even somewhat lively, avoid this place... The best restaurant was the Hibachi and you could always find something to good to eat at the buffet... So were the servers pool side and this was likely the best part of our trip... To the contrast, the drinks at the pool were different from the Altitude tower drinks and were mediocre at best... Rooms: we did have an upgraded corner room in the altitude tower and it was beautiful... Had a good view and the beds and pillows were comfortable... Overall, we were extremely disappointed in the pool and the issue with the crowded beaches due to local access...

...This hotel billed itself as a 5 star, read it online... They do not care what goes on in the building, at the pool or on the beach... If you had a complaint about the conduct on the beach or at the pool, they did not care... We packed our bags and walked directly across the street to the Fiesta Americana Grande, a true 5 star, 5 diamond hotel... We tried Krystal because it touted a 5 star rating on their website and showed different pictures of the beach and ocean...