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Blvd Kukulcan Km 8.5 Zona Hotelera, Cancun 77500 Mexico
Lowest prices for your stay
Priceline
$452
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Free cancellation until 09/28/22
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$322
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Free cancellation until 09/29/22
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Traveler (6477)
Pool & Beach (1398)
Room & Suite (651)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Krystal Grand Cancún
Updated 07/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#31 of 274 hotels in Cancun
Location
4.6
Cleanliness
4.3
Service
4.0
Value
3.9
Situated on a stretch of white-sand beachfront offering breathtaking views of the unbelievably blue Caribbean, Krystal Grand Cancun Resort & Spa invites friends, families, and couples to a vibrant getaway. Krystal Grand Cancun is located near bustling Cancun and a mere 25 minutes from Cancun International Airport. Guests are treated to Unlimited-Fun® where every meal or snack at six dining options and each delicious cocktail poured at five bars and lounges is included without any required reservations. Adults-only and kid-friendly pool options cater to the needs of any and all travelers while endless activities provide perfect entertainment. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety, and hygiene system take into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety, and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Babysitting
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Bay View
Languages Spoken
English, Spanish
7162Reviews569Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
michaelmtm2019 wrote a review Yesterday
Toronto, Canada15 contributions17 helpful votes
+1
Hotel location was amazing, super clean, friendly staff and amazing beach!! Food I would give it 6/10 as there was no variety repetitive dishes every day. Nothing new was added and taste was ok. Been to other resorts in Cancun and food was excellent!! But this resort I would only give it 6/10 for the food options and taste.
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Date of stay: September 2022Trip type: Traveled with family
Room Tip: Make sure you book ocean view!! Not all ocean view had minibar. Mine had nothing which I did not...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lucello17 wrote a review Sep 23
4 contributions6 helpful votes
Rene y Soltano hacen buen trabajo para ambientar la fiesta por la noche con el dj. It was very fun to dance to some great music with Rene! Buen hotel y excelente beach. I would come back again and enjoy a good time.
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager KGPC, General Manager at Hotel Krystal Grand Cancún
Responded yesterday
Nos da mucho gusto saber que ha disfrutado de su reciente estancia con nosotros. Esperamos tener el gusto de volver a estar a su servicio nuevamente pronto.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kay J. wrote a review Sep 19
Worldwide1 contribution
This hotel was atrocious. We travel everywhere and have been to Mexico multiple times over the past 30 years. We scuba dive there. This hotel billed itself as a 5 star, read it online. It was dirty, filthy and in need of so much repair it was unbelievable. The concrete was cracked holding up the railing on our balcony. If you were to lean on it, you would fall. They do not care what goes on in the building, at the pool or on the beach. Of all the beautiful beaches in Mexico, this one had squatters living in little shacks. They would try to pan handle money or sell drugs at all hours of the day. The food and service was subpar at best. The staff was extremely rude. If you had a complaint about the conduct on the beach or at the pool, they did not care. We packed our bags and walked directly across the street to the Fiesta Americana Grande, a true 5 star, 5 diamond hotel. As always, it was immaculate. Service was excellent and we were treated well by everyone. We tried Krystal because it touted a 5 star rating on their website and showed different pictures of the beach and ocean. If you go to Cancun DO NOT STAY HERE!
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Date of stay: October 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Christine N wrote a review Sep 17
1 contribution
Oscar was amazing. He was so entertaining and all them tricks kept me on my feet lmao. Plus, the food was fire!!! Def recommend. The green tea ice cream was also so good. If you don’t go for the teppanyaki, their regular menu is also amazinggggg. Recommend their pad Thai!!!! Soo flavourful.
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager KGPC, General Manager at Hotel Krystal Grand Cancún
Responded 6 days ago
Thank you for your kind comments. We rally look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rich S wrote a review Sep 16
1 contribution
Esteban the chef was really good professional and friendly I would recommend to anyone coming to Krystal grand Cancun they have a menu ! Also make a nice show and make sure the food is to you’re tasting speaking English and Spanish
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager KGPC, General Manager at Hotel Krystal Grand Cancún
Responded 1 week ago
Thank you for your kind comments. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Connor D wrote a review Sep 16
Edinburgh, United Kingdom3 contributions1 helpful vote
We love Esteban, what a chef! Amazing show at the restaurant with great quality food. Would highly recommend it to anyone staying at the hotel. Carlos also gave us brilliant service. Many thanks from Scotland.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager KGPC, General Manager at Hotel Krystal Grand Cancún
Responded 1 week ago
We are very glad to see that you have enjoyed your recent holiday with us. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Esmeralda G wrote a review Sep 15
Perryton, Texas2 contributions1 helpful vote
It was a blessing to have crossed paths with Pedro. He was a great waiter, hard worker but you could tell he is a great person as well. Very pleasant experience with him. Highly recommend asking for Pedro at the restaurants. He rotates at the grill and risotto.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager KGPC, General Manager at Hotel Krystal Grand Cancún
Responded 1 week ago
We are very glad to read that you have enjoyed this holiday at Krystal Grand Cancun. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aoibheann F wrote a review Sep 12
1 contribution
I had a wonderful experience staying at the Krystal. The hotel was very central, the amenities were great, the hotel had a stunning private beach just steps from the pool and the food was delicious but it was really the staff at the Krystal that stood out the most. Everyone we met was incredibly friendly and personable. Thanks to Daniella who sat us at the buffet every day, all the restaurant staff, especially the amazing team at Ayami - our waiter Carlos Castillo, Fredy and Oscar the Chefs, Alejandra the hostess and Josios the manager - and to all the members of the Krystal team who’s names I didn’t get. It was an unforgettable holiday!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager KGPC, General Manager at Hotel Krystal Grand Cancún
Responded 1 week ago
Thank you for your kind comments. We really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Priscilla S wrote a review Sep 12
1 contribution
Oscar was great getting people involved and I had a blast doing water aerobics and pool volleyball with him! He really made an effort to learn and remember names each day. A really personable experience overall!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager KGPC, General Manager at Hotel Krystal Grand Cancún
Responded 1 week ago
Thank you for your kind review, we really appreciate the time that you have invested on sharing this review with us. We look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aidan F wrote a review Sep 12
5 contributions
I stayed here for 11 nights with my family. I was pleasantly surprised by the friendliness and hospitality of all the staff. Ayami had delicious food, and Carlos the waiter was very friendly to us. ‘The Grill’ was also delicious, and we had great service there too. There was great entertainment in the evenings, and some fun day activities too. Finally, the hotel is located right on a beautiful beach, and the views from the room were incredible.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager KGPC, General Manager at Hotel Krystal Grand Cancún
Responded 1 week ago
We are glad to read your kind comments and really look forward to be at your service again during your future trips to Cancun and the Mexican Caribbean.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$141 - $438 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency cancun hotel cancun, hyatt cancun
FORMERLY KNOWN AS
Reflect Krystal Grand Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
395
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Frequently Asked Questions about Hotel Krystal Grand Cancún
Which popular attractions are close to Hotel Krystal Grand Cancún?
Nearby attractions include Coco Bongo Cancun (0.3 miles), Mandala Cancun (0.3 miles), and The City Discotheque (0.3 miles).
What are some of the property amenities at Hotel Krystal Grand Cancún?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Hotel Krystal Grand Cancún?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Krystal Grand Cancún?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Krystal Grand Cancún?
Conveniently located restaurants include Abolengo Cancun, Hacienda el Mortero Restaurant, and Restaurante Mediterráneo Cancún.
Are there opportunities to exercise at Hotel Krystal Grand Cancún?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Hotel Krystal Grand Cancún?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Krystal Grand Cancún offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Krystal Grand Cancún?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Krystal Grand Cancún?
Many travelers enjoy visiting Zona Arqueologica El Rey (4.8 miles) and Scorpion’s Temple (2.0 miles).
Does Hotel Krystal Grand Cancún have any great views?
Yes, guests often enjoy the harbor view available here.