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Hotel Krystal Grand Cancun

Blvd Kukulcan Km 8.5 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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Free cancellation until 07/01/22
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (5821)
Pool & Beach (1133)
Dining (592)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 01/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Krystal Grand Cancún
Updated 01/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#59 of 268 hotels in Cancun
Travelers' Choice
Situated on a stretch of white-sand beachfront offering breathtaking views of the unbelievably blue Caribbean, Krystal Grand Cancun Resort & Spa invites friends, families, and couples to a vibrant getaway. Krystal Grand Cancun is located near bustling Cancun and a mere 25 minutes from Cancun International Airport. Guests are treated to Unlimited-Fun® where every meal or snack at six dining options and each delicious cocktail poured at five bars and lounges is included without any required reservations. Adults-only and kid-friendly pool options cater to the needs of any and all travelers while endless activities provide perfect entertainment. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety, and hygiene system take into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety, and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Head massage
24-hour security
Baggage storage
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Interconnected rooms available
Private balcony
Room service
VIP room facilities
Flatscreen TV
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Bay View
Great View
Languages Spoken
English, Spanish
6322Reviews551Q+A100Room tips
Traveler rating
  • 3,033
  • 1,667
  • 825
  • 376
  • 424
Time of year
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Popular mentions
Kami P wrote a review Yesterday
1 contribution
The staff was incredibly friendly, food was amazing, and the pool views were ever better! The Altitude Tower was worth it, especially being able to access the infinity pool. Definitely recommend!! Pedro at the Grille was the best part!
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Date of stay: January 2022Trip type: Traveled as a couple
Jenn MM wrote a review Jan 22
Phoenixville, Pennsylvania8 contributions
The hotel was great. It seems like a lot of these reviews have people reviewing who are confused about which location they’re staying in. This review is about the Krystal Grand. No complaints about the cleanliness or appearance of the hotel or our room. It was beautiful and we had a great time with a few annoying rules concerning the bar service. Our complaints are regarding the absolutely nonsensical rules regarding COVID and masks. The absurdity warrants a lower star rating because of how ridiculous it was. Masks are “required” outside of your room, but not required outside (at the pool, on the beach, etc.). If a server approaches you while you’re on the beach or at the pool where you’re obviously unmasked, they will spend tons of time chatting with you, taking your order, etc. However, if you approach the pool bar or any other bar on foot (not via swim up) you are condescendingly told to repeat your order with your mask on. So, let me be clear: if you swim to the bar via the pool, no mask required. If you walk to the bar via the pool….mask required. Same with the beach service. Waiter approaches you on the beach: no mask required. You walk to the beach bar, you’re told to mask up. Huh. COVID has some funny caveats. Interesting how it’s spread and how it’s not spread. Also, if you speak fluent Spanish, none of these rules apply. No mask, no problem regardless of when and where.
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Date of stay: January 2022Trip type: Traveled as a couple
Carol C wrote a review Jan 22
Rio de Janeiro, Rio de Janeiro, Brazil20 contributions9 helpful votes
Gerardo and Carlos (Charlie) deserve a visit at Ayami. Gabriela gave us a prime service during breakfast and Fernando (pool bartender) was so nice and efficient that deserves a 5 star. Alejo, at the beach bar, was awesome, made our life there way more pleasant there. Last, but not least, Oliver! Concierge/customer service, speaks “Carioquês” and was always fun to be around. What a great time we had at Altitude/Krystal Grand!
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Date of stay: January 2022Trip type: Traveled as a couple
brianenyartsr wrote a review Jan 22
7 contributions4 helpful votes
Loved the ocean / Outside staff friendly / Rooms had alot of problems that were mostly ignored by the staff. We had 2 problems in the 1st room / then they moved us to the 2nd room in the same floor. My mom took a shower and had no cold water so she was burned on the front of her body/ the safe didn't work/ the door closer was broken so the door didn't close/ the TV was blurry. So, we decided to move when the ac didn't seem to work it was 9:40pm and we moved to another room, that took an hour and no one from the hotel offered to help in any way. then they said, so give you a 60% discount at the hotel restaurant to make amends. We asked for that in writing, they said no need just go have dinner. We went for dinner and the manager said he had no idea what we were talking about. Then I called the desk, and they said we don't offer that type of discount. The next morning we got it figured out, but they made many mistakes and never took responsibility or made an effort to make things right. Excuses and apologies were the rule. Nice location and would be alot better if the front desk staff were more accommodating and less militant.
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Date of stay: January 2022Trip type: Traveled with family
Martin P wrote a review Jan 21
Recklinghausen, Germany3 contributions
Very nice Hotel with a beautiful beach. The sea there is very calm, but a few steps away you can have also some waves. The Restaurants are pretty good and you also can have In Room Dining. The stuff is very friendly and helps you at any time. Especially breakfast with Gabriela, beach with Liliana and Diego the concierge have been very friendly. Sorry for them I forgot to mention. Around the Hotel there are a lot of nice places to go, Coco Bongo, Mandela Beach lots of restaurants, malls for Shopping… Dont forget to see Mercado 28. I will come back. :)
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Date of stay: January 2022Trip type: Traveled solo
$156 - $414 (Based on Average Rates for a Standard Room)
hyatt regency cancun hotel cancun, hyatt cancun
Reflect Krystal Grand Cancun
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Hotel Krystal Grand Cancún
Which popular attractions are close to Hotel Krystal Grand Cancún?
Nearby attractions include Coco Bongo Cancun (0.3 miles), Mandala Cancun (0.3 miles), and After Dark Events and Entertainment (0.2 miles).
What are some of the property amenities at Hotel Krystal Grand Cancún?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Hotel Krystal Grand Cancún?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Krystal Grand Cancún?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Krystal Grand Cancún?
Conveniently located restaurants include El Timón de Cancún ZH, Abolengo Cancun, and La Joya.
Are there opportunities to exercise at Hotel Krystal Grand Cancún?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Hotel Krystal Grand Cancún?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Krystal Grand Cancún?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Krystal Grand Cancún offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Krystal Grand Cancún?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Krystal Grand Cancún?
Many travelers enjoy visiting Zona Arqueologica El Rey (4.8 miles) and Scorpion’s Temple (2.0 miles).