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Hotel Krystal Grand Cancun

Blvd Kukulcan Km 8.5 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (5345)
Pool & Beach (1088)
Room & Suite (933)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 01/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Krystal Grand Cancún
Updated 01/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#67 of 260 hotels in Cancun
Situated on a stretch of white-sand beachfront offering breathtaking views of the unbelievably blue Caribbean, Krystal Grand Cancun Resort & Spa invites friends, families, and couples to a vibrant getaway. Krystal Grand Cancun is located near bustling Cancun and a mere 25 minutes from Cancun International Airport. Guests are treated to Unlimited-Fun® where every meal or snack at six dining options and each delicious cocktail poured at five bars and lounges is included without any required reservations. Adults-only and kid-friendly pool options cater to the needs of any and all travelers while endless activities provide perfect entertainment. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety, and hygiene system take into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety, and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Head massage
24-hour security
Baggage storage
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Interconnected rooms available
Private balcony
Room service
VIP room facilities
Flatscreen TV
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
Bay View
Languages Spoken
English, Spanish
5739Reviews522Q+A100Room tips
Traveler rating
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Time of year
Traveler type
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Popular mentions
Chris H wrote a review Yesterday
3 contributions1 helpful vote
Our stay was amazing highly recommend! Make sure you book the altitude tower is a must. Great service and food and the location can not be beat at the price. The property is very large and multiple resteraunts
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Date of stay: June 2021Trip type: Traveled as a couple
1 Helpful vote
Sylvia P wrote a review Yesterday
1 contribution2 helpful votes
David was wonderful, he made our day! It was my wife’s birthday and he got her a cake! He got us a great seafood platter with lobster, calamari, mussels and shrimp! He was very attentive and polite! We also got some free tequila shots! I highly recommend this place! If you get the Altitud tower it includes a free beach bed! Great visit after a year in quarantine! I love Cancun! They also take more covid precautions than the US!
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Date of stay: June 2021Trip type: Traveled as a couple
2 Helpful votes1 Save
Rassiel wrote a review Jun 9
Solidaridad, Mexico28 contributions14 helpful votes
Great Food and drinks you can always reserve for dinner restaurants, we highly recomend to stay in the altitude tower our room had a beautiful ocean view!! we stayed with our two kids and they loved it! the hotel has a lot of friendly personal even when you are resting on the beach!
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Review collected in partnership with this hotel
Date of stay: June 2021
Sleep Quality
1 Helpful vote
sergio d wrote a review Jun 8
2 contributions1 helpful vote
Stayed here for a couple of days and the place is beautiful. Beautiful rooms and the ocean view is unreal. The service was always great no matter which area of the resort we were at. For an all inclusive i didnt want to have unrealistic expectations about the food and drinks but the food, especially the dinners were always great and super tasty. I am vegan and i had no problem ordering food here at lunch and dinner. The waiters, including David at the beach bar, would always check with the chef to see if they could modify one of their dishes or create something to accommodate my needs. I honestly was just expecting to eat a bunch of fries and guacamole. The only times options were limited were at the breakfast buffet or room service. Would definitely recommend and i will stay here again.
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Date of stay: June 2021Trip type: Traveled as a couple
1 Helpful vote
Grace N wrote a review Jun 8
1 contribution
My boyfriend and I had an amazing time here. Beautiful room, good food, great service. Staff was very accommodating - my boyfriend is vegan and they always modified dishes to fit his diet. Very happy with the service all staff provided, especially David who have excellent service - he even made a special drink for us to sip at the beach!
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Date of stay: June 2021Trip type: Traveled as a couple
$156 - $414 (Based on Average Rates for a Standard Room)
hyatt regency cancun hotel cancun, hyatt cancun
Reflect Krystal Grand Cancun
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Hotel Krystal Grand Cancún
Which popular attractions are close to Hotel Krystal Grand Cancún?
Nearby attractions include Coco Bongo Cancun (0.3 miles), After Dark Events and Entertainment (0.2 miles), and The City Discotheque (0.3 miles).
What are some of the property amenities at Hotel Krystal Grand Cancún?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Hotel Krystal Grand Cancún?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Krystal Grand Cancún?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Krystal Grand Cancún?
Conveniently located restaurants include La Joya, Calypso´s Mexican Restaurant, and Hacienda el Mortero.
Are there opportunities to exercise at Hotel Krystal Grand Cancún?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Hotel Krystal Grand Cancún?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Krystal Grand Cancún offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Krystal Grand Cancún?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Krystal Grand Cancún?
Many travelers enjoy visiting Zona Arqueologica El Rey (4.8 miles) and Scorpion’s Temple (2.0 miles).
Does Hotel Krystal Grand Cancún have any great views?
Yes, guests often enjoy the harbor view available here.