We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Krystal Grand Cancun

Save
Share
Blvd Kukulcan Km 8.5 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
9 people are viewing this hotel
lovevacations
$189
View Deal
Booking.com
$197
View Deal
Free cancellation until 05/07/21
ZenHotels.com
$212
$172
View Deal
SAVE $40
Prestigia.com$180
Agoda.com$197
Trip.com$212
View all 14 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (5045)
Dining (512)
Room & Suite (476)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Read more
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#78 of 237 hotels in Cancun
Location
Cleanliness
Service
Value
Situated on a stretch of white-sand beachfront offering breathtaking views of the unbelievably blue Caribbean, Reflect Cancun Resort & Spa invites friends, families, and couples to a vibrant getaway. Reflect Krystal Grand Cancun is located near bustling Cancun and a mere 25 minutes from Cancun International Airport. Guests are treated to Unlimited-Fun® where every meal or snack at six dining options and each delicious cocktail poured at five bars and lounges is included without any required reservations. Adults-only and kid-friendly pool options cater to the needs of any and all travelers while endless activities provide perfect entertainment. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety, and hygiene system take into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety, and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
Read more
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Entertainment staff
Babysitting
Parking
Wifi
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Evening entertainment
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
Dry cleaning
Laundry service
Show more
Room features
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
Wake-up service / alarm clock
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View
Languages Spoken
English, Spanish
5,268Reviews504Q+A100Room tips
Traveler rating
  • 2,168
  • 1,609
  • 783
  • 342
  • 367
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Juan C F wrote a review Nov 10
New York City, New York5 contributions2 helpful votes
We spent five days at the hotel, and it was incredible! The staff was excellent and helpful throughout our stay. Everybody respected social distance and wore masks. The hotel was sanitized all day long. Above all, the food in all restaurants was amazing! The staff was very friendly and helpful. They accommodate all of our requests in the best possible way. Kudos to Ivette and Evy (the F&B director) for making this trip so very special! On a special note, we had to endure a (mild) hurricane while at the hotel. I cannot express my gratitude to the hotel staff for keeping us safe and well-fed during this event. I highly recommend staying at the Krystal Grand Cancun!
Read more
Date of stay: October 2020
Cleanliness
Service
Sleep Quality
Room Tip: Oceanview rooms are amazing!
See more room tips
1 Helpful vote
Helpful
Share
Response from Social Media KGPC, Sales at Hotel Krystal Grand Cancun
Responded 1 week ago
¡Hola, jcfpvr! We appreciate that you have taken the time to share your review about your recent visit to Krystal Grand Cancun. We are thrilled to read that you’ve enjoyed your time with us, as well as the service of our team. We will make sure to share your kind words with our staff, especially with Ivette and Evelin. We hope to have the honor of welcoming you again on your next visit to our destination. Warmest regards from Cancún! Sincerely, Ana Hernández Social Media
Read more
Fiwake wrote a review Oct 2020
Star Prairie, Wisconsin84 contributions12 helpful votes
Arrival and check-in was easy. Lobby and dining area was clean. Our room- not what we expected. Very dark, beds were comfortable but not as nice looking as the photos shown. Dining staff were friendly, some observant- some not. There’s a lot of miscommunication at this hotel. The valet/bell boys will tell you one thing, reception will tell you another, managers were tell you something else. All and all- good food, nice views, not five star.
Read more
Date of stay: October 2020Trip type: Traveled as a couple
Helpful
Share
Response from Social Media KGPC, Sales at Hotel Krystal Grand Cancun
Responded 3 weeks ago
Dear Fiwake, First and foremost, we would like to thank you for selecting our resort as your host on your recent getaway to our destination. We appreciate your kind comments on your experience as well as your feedback. We have made sure your comments reach our general manager, and we are working in our opportunity areas to deliver a better experience for our guests. We hope to have the opportunity of welcoming you back in the future. Sincerely, Ana Hernandez Social Media
Read more
Tammy P wrote a review Oct 2020
Pasadena, Maryland28 contributions5 helpful votes
My trip was originally canceled due to COVID and I rebooked for Sept 26-Oct 3. I was disappointed to find that only one restaurant per night was available for dinner and you needed to make reservations. After my initial disappointment, the staff could not have been more accommodating. They were always pleasant and helpful. A few that stand out were Lidia at the front desk, Ernesto the restaurant manager (I believe)made a special anniversary dinner for my husband Mitch and I on a balcony overlooking the pool, Alejo at the pool bar (he would find us each day even on the beach to take care of us and Pedro was our dinner waiter most of the time. They absolutely nailed how you should treat your guests. If you want a night life, this is not the place for you. There is no real "beach bar" something outside to enjoy the views while sitting. This is more like a relax and sit on the beach and eat kind of place. The ocean view here was amazingly beautiful! My advice to any would be travelers in general to Mexico, is to take many 1's, 5's and 10's if you tip (even though it is included in the price of the all inclusive) I always tip everyone no matter what. We also enjoyed our trip to Isla Mujeres it was fun and if I was a bit younger would have stopped at all the little dive bars and restaurants on my around the island on the golf cart and end at the beautiful beach at the North end.
Read more
Date of stay: September 2020
Rooms
Service
Sleep Quality
Room Tip: We had the ocean front honeymoon suite and it was great...bed was comfortable
See more room tips
Helpful
Share
Response from Social Media KGPC, Sales at Hotel Krystal Grand Cancun
Responded Oct 8, 2020
Dear Tammy P, Thank you for taking the time to share your experience with us, your feedback allows us to improve our service and work in our opportunity areas. At this moment, due to restaurant capacity limitations, our specialty restaurants are on a rotating schedule during the week, allowing our guests to enjoy all of our offerings during their stay. Please know that this is temporary due to the current situation. We are happy to share your kind words with Alejo, Lidia, Pedro, Ernesto, and the rest of your team. We hope to have the honor of welcoming you in the near future for you to enjoy everything Krystal Grand Cancun has to offer. Best, Ana Hernandez Social Media
Read more
Tiffany P wrote a review Sep 2020
2 contributions
I would not recommend staying at this property. The lobby is very nice but it all went downhill when I got to my room and realized (much like other guests I met during my stay) the property has two different buildings and services provided are not the same. It appears most of the glowing reviews on this property are about the Altitude tower, while the other is sub-par at best. Please note no one informs you of difference until you bring it to their attention. I booked back in June and some policy changes were made effective at the start of September of which they failed to inform me. The room was very dated, had a slight odor, the entertainment was non-existent and the food was terrible (also it was operating under limited hours of operation). The staff was also not very accommodating, essentially only providing an option to pay an additional $90/ night to move to altitude, which is what I already thought I'd paid for. From the beach the other tower is rundown and an eye sore. I would suggest you find another place to stay because this is not IT.
Read more
Date of stay: September 2020
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Ana Lucia Hernandez, Other at Hotel Krystal Grand Cancun
Responded Sep 23, 2020
Dear Tiffany P, We regret to hear this experience, and we apologize if there was any miscommunication from our part while booking your stay. As stated on our website, our Altitude Tower offers preferred status and additional benefits for our guests such as private check-in and check-out, upgraded amenities, an exclusive adults-only infinity pool, private lounge, and many other enhanced benefits. These additional benefits are stated on our website, as there are different room categories for our Altitude Tower. We regret if this was not clear at the time of booking, and will make sure to share your feedback with the involved department. We hope you can give us another opportunity to better serve you in the future. Sincerely, Ana Hernandez Social Media
Read more
Darina K wrote a review Sep 2020
2 contributions
Awesome week at this hotel! Beautiful location, professional and very friendly staff. Our server Pedro was the best! We got treated like royalty. Will definitely go back! Highly recommend for families with kids. Oh, and the food was great! Our son has lots of food allergies and staff made sure that his food was not contaminated with anything he was allergic to.
Read more
Date of stay: September 2020Trip type: Traveled with family
Helpful
Share
Response from Ana Hernández, Other at Hotel Krystal Grand Cancun
Responded Sep 22, 2020
Dear 707darinak, Thank you for taking the time to leave your kind words and following your recent stay with us at Reflect Cancun Resorts & Spa. It was a delight to have you home. We’ve been happy to share your lovely remarks with our Reflect staff, especially with Pedro and the rest of our Food & Beverages team! We look forward to having the pleasure of hosting you back home on your next visit to the Mexican Caribbean. Best, Ana Hernandez Social Media
Read more
Previous
PRICE RANGE
$156 - $414 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency cancun hotel cancun, hyatt cancun
FORMERLY KNOWN AS
Reflect Krystal Grand Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
395
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Hotel Krystal Grand Cancun
Which popular attractions are close to Hotel Krystal Grand Cancun?
Nearby attractions include Coco Bongo Cancun (0.3 miles), After Dark Events and Entertainment (0.2 miles), and The City Discotheque (0.3 miles).
What are some of the property amenities at Hotel Krystal Grand Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Hotel Krystal Grand Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Krystal Grand Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Krystal Grand Cancun?
Conveniently located restaurants include Calypso´s Mexican Restaurant, Hooters Party Center, and Hard Rock Cafe.
Are there opportunities to exercise at Hotel Krystal Grand Cancun?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Hotel Krystal Grand Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Krystal Grand Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Krystal Grand Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Krystal Grand Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (4.8 miles) and Scorpion’s Temple (2.0 miles).
Does Hotel Krystal Grand Cancun have any great views?
Yes, guests often enjoy the harbor view available here.