Very bad hotel Costco needs to take off there recommendations if they want to have people make reservations thru them I am going to let all our friends that this hotel is not a good place especially the food awful, we did tell the people at the hotel but UNCONCERNED
I stayed at crown paradise resort from June 23, 2022 until June 26, 2022. I had 3 rooms reserved at your hotel, 2602, 2815, 2123 spent over 6 thousand dollars to have one of the VIP rooms full of bugs. All In the refrigerator, shower, on the table it was disgusting. Room 2815. I’ve complained to the manager the first day and they did nothing and didn’t change my room to 2802 until one day before I left. I also paid for excursions on your resort from your travel agent, just for my family of 8 was left for 2 hours at horseback riding where we had to pay a taxi after spending another 400 dollars on activities. I’m back home in the United States and can’t get anybody to answer the phone. This is unacceptable and I hope other tourists who visit your resort doesn’t have to go through the experience that we’ve had coming from another country for the first time.…
I have been going to this Hotel for 13 years and people ask me "Why?' , why I don't try out other hotels, but trust me I have. This may not be a 5 diamond hotel but it has something that makes it worth more than 5 diamonds. Let me tell you... 1. All rooms face the ocean, so no matter how much you pay, you will always enjoy a beautiful view. (Priceless) 2. It has so many pools, and even when it is raining outside or you don't want anymore sun, you have an indoor pool. 3. The rooms and facilities are always clean and maintained. And if you have any problem, they will immediately fix it. 4. They have entertainment all day long for everybody, shows at night and games. Also, a game room as well as a Movie Theater. Even when there is a storm, they will go on and beyond to keep you entertained so you don't have to stay bored at your room. But the most important part of this hotel is the staff. Since you set foot in the lobby you will received by bellboys, like Jesus and he remembers each guest and give you a nice welcome. Then at the front desk they will treat you like royalty (giving you mimosas or something refreshing to drink, cold face towels that smell like lemon breeze to cool you down and try to check you in as fast as possible). At the pool you will always have Angel and Joel, making sure you have a cool drink. They will even get you food or anything you need to feel comfortable. My daughter is disabled, but when we started to go to this hotel she still could walk, so the entertainer know how hard it has been on her and trust me, this 9 days they made her feel like a Princess. They dedicated each and every show to her, even though there is a new Manager but he took her under his arm. Thank you so much Arturo, it meant the world to her. Armando tried to keep me alway happy with my Karaoke Night, which is what I most love...thank you!! Mario Reyes made her smile every time he saw her and she felt like a normal girl after such a long time. And Ruben too. You guys rock and there is no way I would ever change Crown Paradise. I could go on and on and on, because even Room Service "Iran" came to the room after 13 years to meet us and give us a big hug. He recognized our voices and knew our order already. I could go on and on telling you about all the Amazing things Crown Paradise has but trust me....The People in this Hotel ROCK, they all deserve not only a great review but much more!! Kudos to ALL the Employees at Crown Paradise, but again, especially to Arturo (I will never forget how you made my daughter feel and I owe you), Armando, (for trying to keep me happy) Mario (for making my daughter feel like a normal girl), Ruben (for always being there), Iran (for taking so good care of us) and Jesus (for welcoming us like this is our house), oh ..Angel and Joel for spoiling us at the pool and the Captain of Wayne Boots for alway making us feel like Royalty too. Ah, I almost forgot. This goes to Mr Cabrera, General Managers of Entertainment . Mr. Cabrera. I understand that your opinion of luxury entertainment is to put like house music at the pool but I want to remind you that people are coming to Mexico to enjoy and have fun. Listening to all kind of Music at the pool is an A+, the House, Tecno and electro music you can put it at the Adult Pool on the 1st floor, but the Main Pool is for entertainment and fun, not to listen to boring music. Also, remember when you come to Mexico is to show the Amazing Latin Music we have, It is like going to Jamaica and expecting to have only Mariachi Music. A variety of Music, including all kind o hits, English and Spanish is what everyone wants. Please consider it. Thank you!!!…
The resort was fun to stay at and we enjoyed the pool activities, but all of the food except Los Gallos was really disappointing. The resort looks worn out. The staff were all very friendly and helpful. Our room was very close to the nightclub and it was very loud.
Orlando bello nos ayudo y fue exepcional con sus servivios, very satisfied with the customer service and with all the hospitality from the workers can’t complain and will be returning soon soon to dine
We spent 8 days in Cancun knew we wanted to stay at the Crown Paradise. Unfortunately, they only had availability for our first 3 nights there. We're so glad we took advantage and booked for those nights. Our 10 yr old daughter had a great time and we all loved being there.
Great hotel had a blast with great service from bell boy Jesus and many great helpers around like Israel at the buffet Johnny at the poolside. Amazing will recommend to friends and family. Kids sections was a blast also thanks again
Nice stay at Crown Pardise Club. Staff is amazing , jerry, Shen, Marisol from the 8th Louge breakfast were fantastic. Other staff from the restaurants are amazing as well. Resort is super clean and has activities for all ages ; kids and adults . Parties are happening every day and they have a huge night club . Beer is the best. Playa Delfines is amazing , some days it is strong with waves but other days is calm and nice for swimming. They have pool bubbles party as well. They treat guest so special that you fell like home. Mast of the rooms have a stunning view of the ocean and hot tub was decorated so nice with natural flowers , robes , sparking wine . Unforgettable times and memories made over there. 🥰
Orlando was absolutely amazing and very attentive. He couldn’t do enough for us. Nothing was an issue and he made us feel like we were part of his family. Such an amazing beautiful person with a beautiful attitude
The service was great everyone was so amazing and went above and beyond. You can really tell that the guest are the hotels top priority. The bellboy jésus was extremely nice and made me feel at home. I would definitely recommend this hotel.