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Casa Maya Cancun

Boulevard Kukulcan Km 5.5 Zona Hotelera Cancun, Cancun 77500 Mexico
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Guests1 room, 2 adults, 0 children
Booking.com
$81
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Free cancellation until 09/27/19
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$90
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$65
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Free cancellation until 09/23/19
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Traveler (1428)
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Panoramas (12)
Room & Suite (576)

About

Location
Cleanliness
Service
Value
Seek shelter from the warm Caribbean when you stay in our hotel’s complete accommodations. Our rooms’ furnishings and amenities provide total privacy and relaxation. Staying just within the premises of our hotel in Cancun is still enjoyable. We have complete facilities for physical recreation, dining, night life, and personal pampering.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Children Activities (Kid / Family Friendly)
Free private parking nearby
Parking
Free internet
Wifi
Public wifi
Internet
Hot tub
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Snorkeling
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Kids club
Kids pool
Car hire
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Massage
Concierge
Gift shop
Non-smoking hotel
Shops
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Air purifier
Air conditioning
Private beach
Kitchenette
Flatscreen TV
Family rooms
Bathrobes
Private balcony
Room service
Safe
VIP room facilities
Microwave
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
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Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Bay View
Languages Spoken
English, Spanish
1,761Reviews118Q+A100Room tips
Traveler rating
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Popular mentions
We visited this beach after finding the 5* reviews on trip adviser. We were staying in a luxury 5* hotel with a beautiful white beach but sadly also sargassum that made swimming in the sea impossible. We paid for a taxi and had high expectations due to the reviews but were badly disappointed. What we found was a scruffy beach in a rough area with mainly cheap plastic chairs and tables. We walked further down and found a basic 3* resort namely the Casa Maya hotel. We were told by the waiter Enrique that we could pay $15 dollars each for basic sun beds and a parasol and that we could have food and drinks to the same value. We normally would have found somewhere else as this looked scruffy and uncomfortable but were stranded there without any transport. We decided to stay and when we paid the waiter Enrique, he then upped the price due to the “exchange rate” think he added his own commission! There was a menu for food that wasn’t appealing but no drinks menu, so we asked him the cost and he advised the cocktails were all the same price, but could have what we wanted. We didn’t stay long as this was uncomfortable, unclean and there were also almost constant people selling stuff. We went in the sea and had two rounds of drinks, carefully calculating the costs that would be included in what we had already paid and inclusive. When we finished these drinks we slowly felt and made our way back to the car park to order a taxi to collect us. However we were stopped by 2 security guards running after us and shouting at us. We immediately stopped and was concerned as they had raised the alarm and all the people on the beach were then watching us like we were criminals. They said that we had not paid for our drinks, that we denied and told them it was all inclusive. The hotel waiter then come running up and said we had not paid. I told him we had paid and went through the prices with him as he had advised us and showed him that we didn’t actually owe anything. This waiter Enrique then looked sheepishly and told us that actually the last cocktail I had cost $5 more. I told him that if that was the case he should have told us that and I asked why there were no drinks prices or menus that he couldn’t answer. Enrique tried to get us to go back to the resort and with the security staff, hotel management and all the locals watching this was highly embarrassing. We gave him the 5$ and walked away, he didn’t look impressed as we didn’t tip him! This distressing event spoilt our holiday, if you are staying at one of the luxury 5* resorts in Cancun don’t go here expecting 5* luxury as it’s shabby, uncomfortable with waiters that make up the prices as they go along to no double line their own pockets. Just dreadful!!!
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+1
We had a large room with everything we could need, except for an oven. But those are rare in Mexico :) Amazing view from our room, right on decent beach, nice staff. Activities for kids. Room was fine, not the highest quality or most comfortable but decent and did the job. The view from the lobby (where we did homeschooling) was amazing.
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An amazing place. The location, the people, the beach, the food!!!!!! Our room had a balcony and we love listening to the pirate ships when they sat out in front of the building at night. The location is perfect for walking to a few places and catching a bus for places you cannot walk to. The food was delish! One pointer....if just planning to have cervezas on the beach, buy them at the store inside the hotel. Much cheaper than the bar. THE BEACH!!!!!! We lived on it! All of it. We will go again!
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Review collected in partnership with this hotel
Will still continue to go hopefully it will be a wonderful experience so that I can still invite other people or couple to enjoy casa maya as I have without feeling like I’m forced to purchase o don’t need
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Review collected in partnership with this hotel
The staff was friendly and the food was great. The room needed a redo it smelled musty and the appliances were circa 1980. The beach was nice and there were plenty of chairs and tables, there was no hard sell for a time share either. The water wasn't too deep but it was nice and calm
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Review collected in partnership with this hotel
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PRICE RANGE
$69 - $320 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa maya cancun hotel cancun, casa maya hotel cancun, hotel casa maya cancun, cancun casa maya, imperial fiesta club hotel casa maya
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
370
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