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Casa Maya Cancun

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Traveler (1281)
Room & Suite (550)
Pool & Beach (381)
Overview
Hotel website
Boulevard Kukulcan Km 5.5 Zona Hotelera Cancun, Cancun 77500 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3.5 Star accommodation
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Rooms
Nov 4Nov 5
|
1 room, 2 adults, 0 children
Standard Room
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About
Description
Seek shelter from the warm Caribbean when you stay in our hotel’s complete accommodations. Our rooms’ furnishings and amenities provide total privacy and relaxation. Staying just within the premises of our More hotel in Cancun is still enjoyable. We have complete facilities for physical recreation, dining, night life, and personal pampering. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Air Conditioning
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Wheelchair access
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
370
Price range
$101 - $322 (Based on Average Rates for a Standard Room)
Also Known As
Casa Maya Cancun Hotel Cancun
,
Casa Maya Hotel Cancun
,
Hotel Casa Maya Cancun
,
Cancun Casa Maya
,
Imperial Fiesta Club Hotel Casa Maya
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Location
Full view
Getting there
Cancun Airport10 mi
Cozumel Airport45 mi
See all nearby hotels
Nearby restaurants
See all nearby restaurants
Nearby attractions
See all nearby attractions
Photos
Traveler (1,281)
Room & Suite (550)
Pool & Beach (381)
Dining (89)
Amenities (58)
Family and Play Areas (9)
Business Center & Event Rooms (2)
Reviews (1,599)
Filter reviews
997 results
Traveler rating
270
400
175
75
77
Traveler type
Time of year
LanguageEnglish
More languages
270
400
175
75
77
Show reviews that mention
All reviews hotel zone murphy bed in the living room great beach full kitchen through rci breakfast buffet timeshare pitch outdoor restaurant convenience store bit dated bus stop cleaned daily beach bar tennis courts spent a week ocean view mexican food
FilterEnglish
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1 - 5 of 997 reviews
Reviewed yesterday via mobile

My wife and I stayed here 17 years ago for our honeymoon. We picked this hotel knowing that it was a very good place back in the days. We got to hotel, the reception and lobby area looked the same as it did in 2001....More

Thank P. Omar A
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded today

Dear P. Omar A: We appreciate our guests’ comments since they help us improve our services. Please be assured that we will share your impressions with the corresponding department in order to make adjustments. We always welcome our guests’ feedback since it helps us to...More

Reviewed 2 weeks ago

The rooms are super big and clean. The grounds are very well cared for. The entertainment is good but the clientele do not participate so many were cancelled. The scenery is very nice. it is centrally located so it is easy to go everywhere for...More

Thank Rose-marie D
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 2 weeks ago

Dear Rose-marie D: We are pleased to know that we fulfill your expectations and that you enjoyed the facilities and the incredible views from our rooms. Also knowing that our hard work to give an excellent service and food made you stay more pleasant. Thank...More

Reviewed 3 weeks ago

The hotel room was huge! super clean, the staff service was awesome, everyone was so friendly. The hotel is in a centric place, we we so close to many activities. We loved our view from the room, and will be back if the opportunity is...More

Review collected in partnership with RCI
Thank Lupita-Hernandez
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 3 weeks ago

Dear Lupita-Hernandez: We are pleased to know that we fulfill your expectations and that you enjoyed the treatments of our staff and facilities. Thank you for being our guest during your vacations and take the time to share your experience about our service. We will...More

Reviewed 4 weeks ago via mobile

Out dated hotel I can deal with as it had beautiful views and beach access. However the food is very poor we have had three meals so bad we couldn't even eat it. The trip was mean for our honeymoon and we were given two...More

Thank Mishy102
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 4 weeks ago

Dear Mishy102: We appreciate our guests’ comments since they help us improve our services. Please be assured that we will share your impressions with the corresponding department in order to make adjustments. We always welcome our guests’ feedback since it helps us to improve our...More

Reviewed 4 weeks ago

Do not eat at the restaurants. Do not do all inclusive. There is good food all around or you can cook, but the restaurant has very bad food for Mexico.... I live here. I know.....Resort is nice and great location.More

Review collected in partnership with RCI
2  Thank Stampvamp
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 4 weeks ago

Dear Stampvamp: Thank you for taking the time to give us your feedback and for expressing your concerns. We regret that your stay at our hotel did not fulfill your conception about the food. Our policy is to make every attempt to please our guests....More

View more reviews
Questions & Answers
Ask a question
Kiwilover5000
September 12, 2018|
AnswerShow all 2 answers
Response from Brian G | Reviewed this property |
I know you can send your laundry out to be cleaned. Not sure about actual coin operated machines on site. Probably best to contact the hotel. Yes there is a microwave and mini fridge in room.
0
Votes
TJT123
July 22, 2018|
Answer
Response from Randy0531 |
Never had an issue in the room. Little issue at the beach
0
Votes
Mallary D
July 19, 2018|
AnswerShow all 3 answers
Response from Dawn V | Reviewed this property |
There were two pools however neither of them had a pool bar, however there is a bar right near the pool and they will come to you to take your order in or out of the pool.
0
Votes
Room Tips
"The higher the rooms the better the view of the ocean,pools, grounds. Try to get a room with the ocean view."
rosemaried297
2 weeks ago
Read review
"Ask for a room on the higher floors otherwise the palm trees might obstruct the view"
290dipag
Aug 31, 2018
Read review
"Budget rooms are small kitchenette and smaller bathroom. Room size was still large."
B2279VRdeborahg
Jul 30, 2018
Read review
"i mentioned firmer matrasses"
hansdeviso
Jun 22, 2018
Read review
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