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Casa Maya Cancun

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Casa Maya Cancun
Casa Maya Cancun
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1,155 Reviews from our TripAdvisor Community

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Showing 786: English reviews
Tequesta, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed 3 times at Casa Maya. The staff is amazing. Everyone is so helpful. The store on premises has fair pricing and is well stocked. Considering that if you go to a local XOXO (they will sometimes try and steal from you saying they don't have change). I find that when I come to Casa Maya they take care... More 

Helpful?
5 Thank blaccard
Lic Israel C C, Gerente at Casa Maya Cancun, responded to this review

Dear blaccard Thank you for choosing Casa Maya and for taking the time to write your comments We are glad that overall you had a nice vacation and that you enjoyed the services from the staff. We are currently in the process of remodeling our rooms. We will be happy to welcome you back and all your family and pamper... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I can NOT rave enough about this property.. the view of the pool/beach/water was SPECTACULAR!! I bought my stay here on a Groupon deal and have been looking for it to be put up again. The upkeep of the grounds was AMAZING! Everyone was friendly. I even forgot the combination on my suitcase and a maintenance guy came and helped... More 

Helpful?
3 Thank Panama G
Pittsburgh, Pennsylvania
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 16, 2016

I loved the beach, the pools, and the breakfast selection. There's also a nice small spa and fitness center. For the most part, there were plenty of lounge chairs on the beach, and the room was huge with a nice balcony. However, the staff initially put us in the wrong room, then couldn't move us until the next day, and... More 

Helpful?
1 Thank Mel314
Dunedin, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 13, 2016

Hotel has a great staff. They are so kind and friendly. Petro called before we came and then met with us to help us decide what to do. He didn't pressure us to do a time share presentation. Everyone who worked at the hotel was friendly and helpful. They really tried to accommodate our requests. Our room was large and... More 

Helpful?
1 Thank Runnergirl818
Houston, Texas
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 11, 2016

Casa Maya was a fine hotel for what it was. It was passably clean, in a decent location, and the front desk staff was very friendly. If you want to stay on Cancun island for cheap, then Casa Maya is a good option. However, if you want to feel like you are in living in luxury, then this is not... More 

Helpful?
2 Thank Lauren C
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 6, 2016

We traded into Casa Maya through RCI. For the points of our usual timeshare we were able to get two units not connected but close together. Ours had an ocean view. Our older teens were thrilled. Each unit has a giant bed (theirs two fulls), big bathroom, big living room and one wall kitchenette. Its at the end of the... More 

Helpful?
Thank Susan Haines L
New York City, New York
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 4, 2016

Check-in was extremely slow as you'll need to sit down with timeshare rep (which they call concierge but they're not really concierge) for at least an hour before you can get your room key. This hotel is very old with dirty furniture and lot of dust. We stayed at one bedroom apartment and while it was relatively large and it... More 

Helpful?
1 Thank MonicaNY2014

Travelers are raving about these Cancun hotels

West Covina, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 3, 2016 via mobile

I visited this resort for one week as an interval platinum member. Me and my friend were very disappointed. This was her first trip to Mexico and after staying at Villa Del Palmar last year I decided to save my points and stay at Casa Maya. Big mistake! Upon arrival the room that was given to us was very old... More 

Helpful?
Thank Kia R
St. Charles, Missouri, United States
Level Contributor
47 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 1, 2016

Do your homework on this hotel before you go. They are in the timeshare business so you'll have to sit through the niceties until you firmly tell them no. Then you are on your own. If you arrive on a weekend, BE SURE to buy your meal and drink tickets the because you can't buy them during the week. Pesos... More 

Helpful?
Thank Heather G
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 29, 2016 via mobile

We booked this vacation last minute with a budget in mind. We choose this Resort due to the reviews being okay and for the not all inclusive . The Resort is a older property in Cancun with two divisions. The Hotel side with standard rooms and the Timeshare side with 1 and 2 bedrooms. We had a 1 bedroom with... More 

Helpful?
Thank Francina T
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Casa Maya Cancun

Address: Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $108 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Maya Cancun 3.5*
Number of rooms: 370
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Also Known As:
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Hotel Casa Maya Cancun
Cancun Casa Maya
Imperial Fiesta Club Hotel Casa Maya
Hotel Style:
#45 Spa Hotel in Cancun
#54 On the Beach Hotel in Cancun
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