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Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

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Boulevard Kukulcan, Km 9.7 Zona Hotelera, Cancun 77500 Mexico
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Traveler (6319)
Pool & Beach (831)
Room & Suite (455)

About

#29 of 271 hotels in Cancun
Location
4.7
Cleanliness
4.5
Service
4.5
Value
4.3
Royalton CHIC Suites Cancun Resort & Spa offers exceptional service, stylish architecture, incredible food, and premium cocktails for a luxurious adults-only escape. Spend your days lounging on the stunning private white-sand beach next to breathtaking clear blue waters, and your nights celebrating under the stars at the exclusive Level 18 – Rooftop Cabana Lounge.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Kids club
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
Spanish
Hotel links
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Location

Full view
77Somewhat walkable
Grade: 77 out of 100
10Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
4325Reviews1039Q+A100Room tips
Traveler rating
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Eric M wrote a review Yesterday
1 contribution
Juan at the lobby bar is the best person ever. Wonderful person, so friendly, great attitude. Thanks Juan! You are a rockstar and the drinks you make are phenomenal! I’m some excited to come back and visit you soon, and experience chic once more!
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Date of stay: December 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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IZZY wrote a review Nov 2021
Toronto, Canada46 contributions59 helpful votes
+1
Hotel's Favorite
Definitely the best Royalton I have stayed at! I arrived September 25th with a group of friends. We booked a diamond club lagoon view room. When we got to the hotel (which is a 30 min drive from the airport) the VIEW from when you first walk in was breathtaking. You can check out some YouTube videos to gain a better perspective, however in person can’t compare. We arrived and we’re greeting and handed hand towelettes and a drink. Then we were walked to diamond club lounge check in. This diamond club lounge was probably one of the most disappointing out of the royalton resorts, only because of the layout and size. The associates at the check in desk were outstanding. We inquired about upgrading our room to ocean view because we were going to be here for 2 weeks. The price to upgrade was great and we were lucky there was availability. Rooms were ready for us and the time was approx 3 pm. We also received access to our virtual butler (via WhatsApp) and also met our butler in person. I love the virtual butler! You can ask and inquire about anything and they’ll bring you anything!!!!! Our butler was Sandra! Sandra is one of the reasons why our stay was so incredible! For 2 weeks Sandra made sure our reservations were good, our friends were good and she went out of her way to provide exceptional customer service! I’ve had butlers before with royalton and never have they been so committed like Sandra has been. I highly recommend you ask for Sandra! You won’t be disappointed! Room: The room was stunning. Great size, clean and smelt amazing! We were so happy with it! I loved the washroom layout. The beds were so comfortable and they have a pillow menu if you’re diamond club. The closet was large, equipped with a steamer and a safe as usual. The view from the balcony was just breathtaking. Our friends had a lagoon view and I have to say that view is also stunning. Just depends on your preference , sunset or sunrise. So on the topic of the room, our first room, the AC was not working so we asked for a room change and they did it no problem. The AC in the new room worked perfectly. Going into our second week at the hotel, at 3 am we heard dripping. We thought nothing of it, however when it started drilling faster and louder, we check and to our surprise discovered a huge puddle in the washroom/vanity area . There was a huge leak from the ceiling! We called front desk and the night manager came up shortly. The night managers name was Jose. Jose came and assessed the situation and radioed a tech to come take a look. Jose quickly got us another room instantly. We packed our things quickly and Jose helped us move everything. We had also decorated the room for my partners 30th birthday, so I had balloons and decor everywhere. The same moment Jose brought the balloons and the decor to the new room! Thank you Jose! Other notable things,room service was good, the diamond club additions were delicious. Breakfast room service was amazing. They can setup special romantic breakfasts in your room with chocolate covered strawberries and sparkling wine! The mini fridge is stocked I believe every 2 or 3 days but you can call daily for them to stock it. You can literally call for anything and they’ll bring it . Pool, beach and entertainment: This resort has daily activities planned and it’s never a dull moment. When I tell you the amazing experience that is to be had by the pool !! This was the most entertaining resort I’ve ever been too!! There is a daily schedule that you can check on the APP and it tells you what’s happening and at what time. The entertainment by the main pool lasts till like 5 or 6 and the diamond club pool is more calm but still fun obviously because of the close proximity. If you choose to relax on the beach it’s calm and quiet. The service in the diamond club pool area is the best, they serve u constantly and they set up your chairs for you daily for when you come . I had met Magana on my first day and he was amazing . He always helped my friends and I set up our spots by the pool or beach. His service was outstanding. Isabel was another person I wanted to recognize by the diamond club pool area. She provides excellent service as well. The food they serve in the diamond club area 🤤 literally drooling thinking about it. They grill daily, you can get lamb, chicken, fish or steak!!! They change up the menu daily as well. If you’re not diamond club there is a menu u can order from which is still delish! Is the diamond club beach and pool area worth it ? In my opinion, yes!!! The rooftop lounge- level -18! ABSOLUTELY STUNNING! you can spend your day up there if you choose, however if you’re not diamond club you have to pay for drinks. I loved my experience on level 18. We spent 3 days up there. One of them was we reserved a cabana for my partners 30th birthday. I had pre ordered 3 bottles which you pay for and you can charge to your room. The reason I did all this was I wanted to do like a day club feel/vibe for the birthday. So we got there at 12 pm that day and it was empty no one was there really but the DJ and the entertainment was still lively. By 3 pm, EVERY SINGLE CABANA AND BOOTH WERE FULL! I was shocked!!! A lo of people visiting level 18 are actually not from the resort! It was Las Vegas style in comparison! Lots of birthdays, everyone was having so much fun! I ordered hookah and a cake which the entertainers/animation team brought over with candles! They made the day so special. Also I wanted to recognize Victor who is the rooftop supervisor. He was so helpful with setting up our booth and making sure we were happy! Thank you victor!! Also Alberto and Eduardo, who served us, they were so outstanding, they really helped create such a positive and fun experience/environment. When are cups were looking low, they top you up right away . They’ll either bring your bottle or grab you drinks from the bar. They were amazing. We also ordered food from level 18. I have to say the food was mouth watering. The coconut shrimp was to die for!!! Loved my experience at level 18 highly recommend it. The selling point for diamond club was to get unlimited access to level 18 and have drinks included. Just to add to the entertainment, there are nexus people in the hotel. They can book anything you could ever ask for. Ask for Carlito! He booked like 10 excursions for me and my group. We booked tulum, catamaran and even night clubs! Carlitos was so helpful thank you! The hotel is walking distance from the nightlife strip. It’s a 5 min walk, super safe! We even walked to the markets there too. The nightlife in the resort was dead due to the pandemic. They stop the Dj party at midnight and they don’t serve alcohol past midnight due to the covid restrictions. But that didn’t stop us as we would go to the clubs on the strip. The food: Food was good, not the best but not bad. I found when you get special dishes or paid for something it was 10 x better. The buffet had great selection and was delicious. The seating is accompanied by beautiful floor to ceiling windows and a view of the ocean directly. Stunning layout! The a la carte restaurants had the best food! Jade was the best and hunter was delicious as usual. I don’t remember the name of the manager at the French restaurant, but he was amazing. Room service was 24 hours and it was good. Service: Service was amazing from everyone. We did not have even one bad encounter or bad experience with service. One time we brought bottles down on the patio level and drank it with other people and They even brought us cups and ice. They’re amazing. The only thing is paying for a bottle or service on the beach cabanas is not worth it. They don’t specialize in bottle service and they’re not setup for it as well. Level 18 they know how to do bottle service. And the poolside cabanas are worth it. All the bartenders were great! They make amazing drinks! The lobby bar and the espresso Martinis are to die for. Also wifi is free and no issues with connectivity. Is diamond club worth it? In my opinion yes, just so you don’t feel restricted to certain areas for ex diamond club pool area or the roof top lounge. Even the top tier alcohol. Do I think they specially provide you better service if you’re wearing a diamond club wrist band ? No I feel like everyone receives the same level of service which I liked. I highly recommend this hotel! I’m trying to go back asap with a group again!
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Date of stay: September 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
29 Helpful votes
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Response from General Manager, General Manager at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Responded Nov 24, 2021
Dear guest, First of all we want to Thank you for taking the time to write such kind review about your recent experience at Royalton CHIC Cancun, we were truly honored to be hosting you and we are already missing you! It's great for us to know that you were able to enjoy a great stay at our property and we can't thank you enough also for mentioning to the staff that added a special value to your stay, your comments are very important to us and we really appreciate your feedback about our service. Finally, we want you to know that it would be an honor to get the chance to welcome you again at paradise and let us exceed your expectations again in your next visit, we can't wait to your next vacation in Cancun, remember this is already your home away from home, but meanwhile we wish you all the best. Regards! Vladimir Mayllen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sam C wrote a review Yesterday
1 contribution
We spent two weeks here for our honeymoon! We are so happy that we chose this hotel we absolutely loved it ! The rooms were perfect as well the staff! They couldn't do enough for you! Levi and Mario around diamond pool were excellent ! You never wanted for a drink with them! Luis, our butler, was such a great guy! Again couldn't do enough for you! He also stepped in as our original waiter was let go from the hotel ! The food was great, especially the bbq around the pool, pretty much every day! We definitely would go back!
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Date of stay: November 2022Trip type: Traveled as a couple
Room Tip: We would book excursions on trip advisor as we found it was cheaper
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Arthur S wrote a review Dec 2
1 contribution
Nice hotel, very clean. We had such a great experience with the staff. The lobby staff were so helpful and polite. The bartenders even though under what seemed to be a lot of stress managed to serve us quick and also greeted us with jokes every evening, we had the same experience with most of the restaurant staff aswell. The vibe team was honestly the cherry on top of it all for us. We played volleyball with them and participated in other activities that they organized such as the beer drinking contest. Especially Noe made us feel like we we’re at home coming up to us and chatting to us every day. We had a lot of fun!
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ryan C wrote a review Dec 2
1 contribution
I had an amazing time staying here for 4 nights as a solo traveller. The food was amazing from the buffet to the various restaurants. Noe Arellano and the vibe team did an amazing job gathering people to participate in actives such as volleyball and contests. I met a lot of friendly people as a result of participating in these activities. 10/10 would stay again!
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Date of stay: November 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kevin G wrote a review Dec 2
Shartlesville, Pennsylvania1 contribution
+1
We had a wonderful time and would recommend to anyone thinking about visiting. The beach is the best one that we've been to in Cancun. Beach butlers in Diamond Club area, Gerardo, Magada and Renaldo, were fantastic and made sure that we were always taken care of. Butlers Edd and Omar were very helpful with reservations and helping to resolve a few small issues. Manuel in Diamond Club, Kenia on Vibe team and beach servers Abel and Kuri were also top notch. No complaints on the food. Only complaint is smoking is permitted anywhere outside and you sometimes have smoke blowing all over you when sitting in your lounger.
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Date of stay: December 2022Trip type: Traveled as a couple
Room Tip: Try to get ocean view corner room and you will have an extended view of the ocean. Get up early...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brad C wrote a review Dec 2
Houston, Texas23 contributions9 helpful votes
The good: For the most part the service was very good. Wait staff on the beach was better than most places we’ve been to. Shout out to Gerardo for going above and beyond to make my wife’s birthday special when our “butler” didn’t do anything. Overall the food was pretty good for an all inclusive. We both thought the property was clean and well maintained. The bad: As mentioned before, our butler really didn’t do anything for us. We wouldn’t bother with that added expense again. The worst thing though was the chair situation. Apparently the hotel was at or near capacity while we were there, because it was next to impossible to find a chair. By the 3rd day I was going to the beach at 7:00 in the morning just to get two chairs. Maybe it was just the circumstances of the week we were there, but many that we spoke to had the same complaint. Management should easily know how many guests there are and plan accordingly for chairs.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Daniel G wrote a review Dec 1
San Diego, California7 contributions13 helpful votes
The Royalton Chic was a mixed bag. On the plus side, the beach is great, the hotel rooms are nice, and the staff was generally friendly and helpful. Unfortunately, the hotel seemed understaffed, so they were often stressed. This showed up most at the restaurants. The service and food at Jade were bad, and Hunter’s Steakhouse appetizers and fish were okay, but the steaks were gristly. Agave was pretty good, and we did have a very nice meal at Grazie. The activities were generally not exciting, and several times we showed up for one and were told that it had been canceled, or the schedule had changed and it was already over. We did enjoy doing the mezcal tasting; Javier gave a good presentation about its history, and the mezcals we tasted were interesting. Overall we enjoyed our stay, but the food was a disappointment, and I feel like there were other all-inclusives in the hotel zone or further down the coast that would have been better.
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Date of stay: November 2022
Value
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mary Kay V wrote a review Nov 2022
1 contribution
We can't rave enough about our experience at the Royalton Chic in Cancun! From the wonderful greeting and service at the front desk (Ariana) to our Diamond Club Butler. Charlie, and Alina at the spa--we couldn't have asked for a more wonderful, relaxing and beautiful vacation. The Diamond Club is definitely worth it and working with Charlie and team was a very positive experience. We also appreciated that everything (restaurants, pools, spa, etc) is in one location, vs having to take shuttles or golf carts to multiple locations. The 18th floor pool is a relaxing gem, the entertainment was quite impressive with talented dancers and musicians. Mexican night and Diamond Club dinner were lovely. We can't wait to return!!!!! Thank you Charlie and Royalton Chic for a vacation to remember!
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Date of stay: November 2022
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Room Tip: All views are lovely.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Voyage18362831390 wrote a review Nov 2022
The beach is the most beautiful I've ever seen! I really had a great time and the staff is excellent. I have no complaints! All of the food was delicious but the BBQ outside was the BEST! Thank you Chef Limbers Urendi!
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Date of stay: November 2022
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Trip type: Traveled with friends
Room Tip: Isle Mujeres is just a tourist trap. Not worth the excursion.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$369 - $509 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
180
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ROYALTON CHIC CANCUN, AN AUTOGRAPH COLLECTION ALL-INCLUSIVE RESORT - ADULTS ONLY - Updated 2022 Prices & Hotel Reviews (Mexico)

Frequently Asked Questions about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Which popular attractions are close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Nearby attractions include Playa Chac Mool (0.2 miles), Tornado (0.09 miles), and Dips Pool Bar (0.00 miles).
What are some of the property amenities at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Yes, free parking is available to guests.
What are some restaurants close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Conveniently located restaurants include Taqueria Los Chachalacos, The Surfin Burrito, and Natura.
Are there opportunities to exercise at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Yes, dry cleaning and laundry service are offered to guests.
Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Many travelers enjoy visiting Zona Arqueologica El Rey (4.1 miles) and Scorpion’s Temple (1.3 miles).
Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only have any great views?
Yes, guests often enjoy the ocean view available here.