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Omni Cancun Resort & Villas

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Boulevard Kukulcan KM 16.5 L-48 Mza.53, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (7435)
360
Panoramas (14)
Pool & Beach (1712)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
Updated 06/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Omni Cancun Resort & Villas
Updated 06/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#31 of 260 hotels in Cancun
Location
Cleanliness
Service
Value
The all-inclusive Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic views of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. The All Inclusive OMNI Cancun Resort & Villas offers a variety of restaurant and bars, from a Steak House "La Vista", Mediterranean Cuisine at "Da Vinci", Sushi Bar and Viva Mex for the best Mexican antojitos. All day Buffet style at La Paloma and Room Service.
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Room & Suite (1,171)1,171
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Children Activities (Kid / Family Friendly)
Valet parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Kids club
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Housekeeping
Coffee / tea maker
Minibar
Flatscreen TV
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
On-demand movies
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Bay View
Languages Spoken
English, Spanish
9344Reviews729Q+A100Room tips
Traveler rating
  • 5,669
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Popular mentions
Nya E wrote a review Yesterday
1 contribution
Gerardo in the Coffee/Deli area is the best! He’s one of the best staff here! The staff was all very nice and willing to help, the only downfall is that the food wasn’t the best. They have 3 restaurants on site and our favorite was DaVinci’s.
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Date of stay: June 2021Trip type: Traveled with family
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cfulky wrote a review Apr 2021
Long Island, New York86 contributions70 helpful votes
Hotel's Favorite
I have been coming here every year since 2003 except for last year because of Covid. I was a little hesitant to come at this time, but I must say they are thoroughly following protocol! I felt very safe there from the virus. It was a little different as the hotel wasn’t filled to capacity like always in March. Juan, Carlos, Nicholas & Jose were the bellman Who welcomed us and were very attentive and very helpful and friendly. We had breakfast every morning with Carlos in La Paloma. They have a big buffet that you can pick from. He makes you feel that you are back home and is a very hard worker and caring person. He is an asset to the hotel! We had lunch every day at piña colada with a beautiful view of the ocean. Noe, Jose, Adan, Victor are all outstanding waiters. All of the waiters are excellent but I can’t remember all their names. La Paloma has different themes every night: Mexican, Italian, Cajun, BBQ & Oriental. We had dinner in La Paloma with Jose Martiniano. He always makes us feel like we’re back home. He is an asset to the hotel and an excellent waiter. DaVinci Restaurant is Divine with an excellent menu and an excellent staff! Juventino & Enrique are the two waiters we had there and both of them are excellent and very friendly ! They have a sushi bar, snacks by the pool & Viva Mexico! Nayeli is the concierge and she is very knowledgeable and extremely helpful with a wonderful personality! Housekeeping does an amazing job with our rooms. Elsa is a maître d’ and she is absolutely wonderful! She’s extremely sweet and very helpful! The entertainment group are outstanding. They also have a different theme every night. They play different games by the pool every day. They are extremely entertaining especially Antonio, Chocolate, Tony,Rico, Suave and Alejandro! I have been here so many times and I always write about the things that we do there. But I thought people should know that each and everyone of their staff members extremely go above and beyond! I only come back to this hotel for the employees! They make us feel that we are part of their family! They all treat us with kindness and respect! I have been to several other hotels in Cancun but this is the only place I feel at home.
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Date of stay: March 2021
Location
Cleanliness
Service
Room Tip: All those have a beautiful view!
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1 Helpful vote
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Response from Siomara Chavez, Director General at Omni Cancun Resort & Villas
Responded Apr 2, 2021
Dear cfulky, It was definitely pleasant reading your positive review and learning that you have stayed at Omni Cancun so many times it is just wonderful! and more so, to know the many things you enjoyed during your stay. Thank you so much for your preference and for taking your valuable time to write in full detail your experience and share it with us, we sincerely appreciate it. We feel honored to know that we exceeded your expectations thanks to the friendliness and attentiveness of our team, as our aim is to provide our guests with a memorable experience of their vacation at our beautiful resort. You can be sure that we will share your kind words with them as your recognition is our best reward. We truly hope to have the pleasure of welcoming you once again to your home away from home, Omni Cancun All the best, Siomara Chavez
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J.G. wrote a review Jun 11
Kansas City, Missouri3 contributions
My overall experience staying with my family was great. The service and staff were always kind and smiling. The check in was a little hectic but again the staff were very helpful during the process. Tomas at the sushi bar was a great bartender along with many others throughout the resort. There was a ton of seaweed which made the beach inaccessible for our entire stay, not really their fault though. That’s on Mother Nature. Slowest service by far was at the upper pool bar, not his fault though as he was by himself every day. This bar easily needed 2-3 bartenders. The biggest downside was the wrist bands. There is a VIP black band and then vacation club bands separate from the normal use bands. This is fine and understandable but the resort advertises as being all inclusive but there are two separate ‘all-inclusives’. If you are not VIP or a vacation club member you do not get top shelf liquors nor access to make reservations at restaurants. They say all have access to restaurant reservations but that is not true as no times will ever show for regular stayers. I wish I was offered an upgrade to the VIP bands as I would have paid for it. The buffets available to all were good and the sushi bar was awesome! With that being said, I would definitely stay here again due to the great service, clean resort and overall family atmosphere.
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: Ask about upgrading to VIP bands.
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Response from Siomara Chavez, Director General at Omni Cancun Resort & Villas
Responded 3 days ago
Dear Scenic49382845800, Thank you for staying at Omni Cancun and for sharing your valuable feeedback with us through TripAdvisor. I am delighted to know you had a wonderful overall vacationon with your family and that we treated you as you deserve. Regarding the reservation for restaurants I would like to mention that all guests can reserve through the app, I do understand that it gets fully booked quickly, but we really try that every guest lives the experience. I do apologize if this time was not possible next time you stay with us let us know at the front desk and we will definitely assist you . As always our priority is your complete satisfaction. We truly hope you come back soon and stay with at Omni Cancun. Sincerely, Siomara Chavez
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Binita P wrote a review Jun 10
4 contributions
Great trip. Been coming for over 15 years. Love Mara/ Victor from Vacation Club and Martiniano from La Paloma. They are truly best at giving us exceptional service. Gilberto also fantastic. Everyone so pleasant and so kind. Blessed to have a great place to always vacation in!
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Date of stay: May 2021Trip type: Traveled with friends
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Ronida W wrote a review Jun 10
1 contribution1 helpful vote
My stay at the OMNI resort was very well worth it. The staff there is beyond hospitable. There was not one person there who didn’t have a smile on their face. They have a plethora of activities to do during the day, and some nice entertainment at night. Gabriela by the pool side was so attentive to my family and I, always making sure we had food and drinks. Juan Garcia was a great server at Pina & helped us celebrate my sisters birthday dinner. Mr Chocolatéééé (Antonio) was the life of the party at all times… couldn’t ask for a better host throughout the trip. The only downfall was the excruciating check in process. They really should find a quicker / simpler way to do this. Took a lot of time from us when we checked in. And trying to make restaurant reservations was a headache.I think they should allow day before & same day booking.. or maybe allow us to book at the restaurant. . the beach (which may not be there fault) was not appealing. I would love to stay somewhere that I can lay by beach and go in the water.. And also maybe stronger liquor 😉 Other than that, great vacation.
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Date of stay: June 2021Trip type: Traveled with family
1 Helpful vote
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Response from Siomara Chavez, Director General at Omni Cancun Resort & Villas
Responded 3 days ago
Dear ronidaw, It is always a pleasure to hear when our guests enjoy the hotel and especially our staff service. I will be sure to pass along your feedback to Gabriela, Juan Garcia, and Antonio chocolate,as we highly value your constructive feedback. We will definitely look into the points you kindly highlighted in order to improve our service. Ragadring the beach I would like to mention that the beach doesn´t get seaweed all the year around. We hope to welcome you back to your home away from home, Omni Cancun Sincerely, Siomara Chavez
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PRICE RANGE
$171 - $505 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni cancun hotel and villas, omni cancun hotel villas, omni hotel cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
342
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Frequently Asked Questions about Omni Cancun Resort & Villas
Which popular attractions are close to Omni Cancun Resort & Villas?
Nearby attractions include Parque Maya Tours (0.2 miles), Mayan Museum of Cancun (0.1 miles), and Chicabal Sunset Club (0.3 miles).
What are some of the property amenities at Omni Cancun Resort & Villas?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Omni Cancun Resort & Villas?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Omni Cancun Resort & Villas?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Omni Cancun Resort & Villas?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Omni Cancun Resort & Villas?
Conveniently located restaurants include Restaurante Benazuza, Bacoli Tratoria, and Condimento Restaurant.
Are there opportunities to exercise at Omni Cancun Resort & Villas?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Omni Cancun Resort & Villas have an airport shuttle?
Yes, Omni Cancun Resort & Villas offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Omni Cancun Resort & Villas?
Yes, dry cleaning and laundry service are offered to guests.
Does Omni Cancun Resort & Villas offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Omni Cancun Resort & Villas?
The staff speaks multiple languages, including English, Spanish, and Portuguese.