We have had a wonderful time at the Omni Cancun! The ocean and pools were great! The food was excellent and service was amazing throughout, but we especially loved Enrique Canche at the Piña restaurant. He was fun and very thoughtful with his service every time we ate there. Tip them well because everyone there works so hard!
My wife and I just returned yesterday from a blissful week at the Omni Cancun Resort & Villa. Let me start by thanking several people. First and foremost, Nayeli Arzate, our concierge, Nayeli made sure that my and my wife's birthday celebration week was wonderful. She started by meeting our request for a certain room, made a dinner reservation for us and surprised us with champagne and balloons in our room. Throughout the week she checked with us and made sure all was well. Other employees who made the week wonderful were Miguel and Manual at La Vista and Alfredo at Da Vinci, and Carlos and Jesus at La Paloma. And many others made the week fabulous. We arrived on Saturday, were quickly taken to our room, check in was quick, not even ten minutes. our room was as we had requested, a suite with lots of room. After briefly unpacking, we came downstairs and asked Nayeli regarding dinner as we arrived late and could not get a reservation, in just a few minutes, she escorted us to La Vista for a wonderful Brazilian Steak House dinner. The restaurant met or exceeded our expectations, as the prior trip the restaurant was closed due to damage from the previous hurricane. This trip was somewhat marred by another hurricane. This time there was no beach. The sand was removed from the area and deposited elsewhere. So the beach restaurant was affected but was being restored while we were there. The jacuzzi bar was open everyday, which was nice as the last time it was closed due to the extra sand that was deposited. we spent most days in a quite corner of the kiddie pool area where it was quieter and more private. we swam in the ocean once, as the waves were angry from the hurricane that is now hitting Louisiana. We had no bad experience while at the hotel, and have come to appreciate a smaller hotel after staying at several huge properties in the past. Many have concerns over the application for making reservations, we had no issue with making reservations. We were easily able to schedule our covid tests, and access other features of the application. All in all, this is a great hotel, supper clean, easy to get around, close to shops, friendly staff and most helpful. We will return again and again. Thank you to all who helped to make our week great.…
I normally don’t write reviews but Gabriela my masseuse was absolutely amazing! I had gotten a massage the day after my excursion and it was one of the best ideas ever. Gabriela was very professional and really knows what she was doing. She checked to make sure I was comfortable before she even started and she was able to work all the knots out from everywhere and paid extra attention to the places that seemed to be more stiff than others. If I ever come back I would book with her again!
The restaurant options out do everything we've experienced in the past with cancun. Definitely enjoyed the mexican hot chocolate every breakfast... and those fresh mangos... can't get anything like that at the Jewel back home. All the wait staff is quick and responsive at every venue, and they were always joking around with us as well. My favorite was the 'how many tequilas' joke at breakfast lol Big suggestion... Ice cream needs to be more readily available other than with just room service or in the DaVinci. Our photographer for our engagement 'Ulysses' did outstanding work! He was able to edit the photo where I presented the ring to my fiancé upside down (making it right side up) and helped capture beautiful moments. The Daily live shows were very entertaining, we enjoyed the michael jackson and pop starts shows as well as the dancing shows. Overall an outstanding experience. Very happy we got the membership so we can continue to enjoy Omni and their partner hotels with our next adventures.…
Everyone who works at this hotel is very accommodating, attentive, friendly and helpful. The hotel is very clean and smells very good. Our room was also cleaned every day. The food was delicious and the servers were very attentive and friendly. We enjoyed our stay and would definitely return. I highly recommend this place! Todos los que trabajan en este hotel son muy complacientes, atentos, amables y serviciales. El hotel está muy limpio y huele muy bien. Nuestra habitación también la limpiaban todos los días. La comida era deliciosa y los camareros eran muy atentos y amables. Disfrutamos de nuestra estadía y definitivamente regresaríamos. ¡Recomiendo encarecidamente este lugar!
Room was good but not the best, Service is excellent, Elvia at the lobby bar and coffe bar did an excellent service, Manases, Cristhian, Pedro and Carlos did an excellent service at the different restaurants throughout the week, Thank YOU!
Hotel is nice and relaxing. Beds are small not queens. So not the best rest. Service is excellent. The employees make it a great experience considering there isn't much excitement at the hotel. Yasmin was our beach bar tender and was so sweet and always had a smile on her face. The drinks where always flowing. Ivan was excellent in recommending food and he always knew the best dishes his customer service was outstanding. Antonio at the lobby bar was so nice and made the best drinks and he sang to us while making them too! Angelica was our best housekeeper. David ,Orlando, Gustavo and Victor also went above and beyond during our stay. So if you want to relax and get away this is a nice hotel.
After sampling all the restaurants Omni Cancún has to offer I can undoubtedly say that the Da Vinci restaurant is the best. Not only does it have the most expansive menu for vegetarians and seafood but also the best servers. Discussions with restaurant staff including Miguel, Ivan and Rigoberto were nothing but pleasant. I’ve never met such kind staff at a restaurant before! The experience was so great that my wife and I decided that we would only eat dinner here during our weeklong stay at Omni! If you stay at Omni and don’t visit the Da Vinci, your experience would be incomplete!
Omni Cancun has been such a wonderful vacation! All the staff was so kind and this resort has been doing a great job taking care of us this week that we are staying here. Miguel at La Paloma was an amazing and attentive server. He kept our group happy and was such a good member of our party tonight!
this was one of my best vacation for me and my wife at the cancun omni resort,the hotel was clean,the services was great,the food was excellent,special thanks to the GM Mr Adrian Ibarra who went out of his way to make us feel at home a very nice guy and a good friend,and to the operational manager Miss Los Morales such fine lady was very helpful,and to the rest the managers:CEASAR LEWIS,AIDEN,MIGUEL and the bartenders:WILLEBERTH,ORLANDO,FRANCISCO,THOMAS,MARTEEN,GERARDO, ASTOBAN,ELEVIA and David at the beach and VICTOR at the Pinacolada.all and all very nice hotel charming and hard working people,to you all from me and my wife thank you,