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    Krystal Cancun

    Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
    011 52 81 4770 1920
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    12/3/2017 12/4/2017
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    Room & Suite (915)
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    Overview
    • Excellent37%
    • Very good31%
    • Average17%
    • Poor8%
    • Terrible7%
    Travelers talk about
    “el mortero” (52 reviews)
    “new tower” (65 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    3.5 Star Hotel
    All hotel details
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    Rooms
    Dec 3Dec 4
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (5,096)
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    1 - 5 of 2,116 reviews

    Reviewed 2 days ago via mobile

    We had a great experience from two of the pool area event staff at the Krystal Cancun hotel. Freddy and Johnny were super to me and my husband on our honeymoon. They gave us great suggestions about activities in the area and even lent their...More

    Thank luv2cookbp
    Reviewed 3 days ago via mobile

    Its old, there’s a smell of i don’t know what, and it’s expensive, for that kind of hotel the price is to high, there is no place to take a seat at the lobby, the hallway stinks, there is a lot of noise outside, totally...More

    Thank Ramy M
    Response from Krystal-Cancun, Manager at Krystal CancunResponded 2 days ago

    Dear guest we appreciate the time taken for your last stay here with us, we would like to imform you, we are working on a the issues you mentioned. We highly apologize for not accomplishing your expectations. Best regards Guest service manager

    Reviewed 4 days ago via mobile

    Came to the Krystal Hotel for a family vacation we never do 4 star hotels for a reason! But this vacation unfortunately was not in our hands. This hotel is by far one of THE MOST DISGUSTING HOTELS EVER! Rooms smelled like mold the bathrooms...More

    Thank _misschrissy_93
    Response from Krystal-Cancun, Manager at Krystal CancunResponded 2 days ago

    Dear guest we appreciate the time taken for your last stay here with us, we would like to imform you, we are working on a the issues you mentioned. We highly apologize for not accomplishing your expectations. Best regards. Guest service manager

    Reviewed 6 days ago via mobile

    My husband and I went to Cancun for our honeymoon. Not only was the property and location absolutely beautiful, being located right on the Point, but also convenient to all types of activities within walking distance. We enjoyed all the on site services daily but...More

    Thank Kai M
    Response from Krystal-Cancun, Manager at Krystal CancunResponded 5 days ago

    Dear guest we appreciate the time taken for writting your review, as well as remarking the names of who made a difference con you vacation experience. We hope to see you back to Krystal Cancun. Best regards. Guest service manager.

    Reviewed 1 week ago

    STAY AWAY!!! The hotel itself is ok, but it needs an update. I opted for the ocean view which was beautiful, but did not do the all inclusive. The pool and the beach were nice. The hotel is situated in the "Zona Hotelera", so leaving...More

    1  Thank Edén V
    Response from Krystal-Cancun, Manager at Krystal CancunResponded 6 days ago

    Dear guest we appreciate the time taken for witting your reviews, we apologize about any incoveniences you had along your stay. We will verify the issue for future reservations and take actions on it. Best regards. Guest service manager

    About
    Amenities
    • Top amenities
    • Fitness Center with Gym / Workout Room
    • Pool
    • Beachfront
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Center with Internet Access
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Fitness Center with Gym / Workout Room
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • $104 - $259 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #48 Spa Hotel in Cancun
    • #56 On the Beach Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 435
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Agoda, Booking.com, Hotels.com, Hotwire, HotelQuickly, Orbitz, getaroom.com, Travelocity and Cheap Tickets so you can book your Krystal Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Krystal Cancun Hotel Cancun ,
    • Nh Hotels Cancun ,
    • Nh Krystal Cancun Hotel ,
    • Krystal Hotel Cancun ,
    • Nh Krystal Hotel Cancun
    Add Photo Photos
    Traveler (3788)
    Room & Suite (915)
    Pool & Beach (889)
    Dining (315)
    Hotel & Grounds (2140)
    Bathroom (57)
    Family and Play Areas (33)
    Business Center & Event Rooms (10)
    Nearby
    Sponsored by:
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    4,195 reviews
    .16 miles away
     
    Hotel Riu Palace Las Americas
    6,807 reviews
    .49 miles away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    lpetriella
    November 20, 2017|
    Answer
    Response from sammieab | Reviewed this property |
    Absolutely! It’s about 100 meters away from the most famous clubs in Cancun, and about a mile away from the mall. It’s very well located, and there is a lot of people walking around at all times in that area. I hope it... More
    0
    Votes
    TSH2010
    November 3, 2017|
    Answer
    Response from Navarro_Julia | Reviewed this property |
    I didn't see much seafood plates, but they also have have lots of veggies. If you booked with BookVip you get one free ride from airport to hotel, from the hotel to the airport it might cost you maybe about $15.
    0
    Votes
    Rossana G
    November 2, 2017|
    AnswerShow all 7 answers
    Response from michelesmith2016 | Reviewed this property |
    Just have breakfast which is really excellent and then you can go to different restaurants each night which is more fun
    1
    Vote
    Room Tips
    "loud noise, mold smell,"
    Read review
    "Higher floors are quieter, since they are further away from the disco."
    Read review
    "ask for ocean view"
    Read review
    "ocean view the best"
    Read review
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