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Krystal Cancun

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Krystal Cancun
Krystal Cancun
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3,861 Reviews from our TripAdvisor Community

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Showing 1,661: English reviews
Bellevue, Washington
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed yesterday NEW

Salesman Alberto Sanchez at Krystal Cancun tricked us into one bedroom time share at presentation when our family were at Cancun for 5 days vacation. We were held at the office till 3:00pm even the presentation should only be 90 minutes. The sales didn't explain what timeshare means and how it works. In those 6 hours, all he talked about... More 

Helpful?
Thank Shanghaiblossom
Brownsville, Texas
Level Contributor
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Jorge: Excellent service & drinks & a genuine great person! Justo: Best waiter, with the most amazing service! Yendy: Great bartender with an amazing attitude & nicest smile! Alejandro/Bell Boy: Truly in bodies the meaning of ☆☆☆☆☆ Service! Juan "Juanito" aka "Ray Liotta": We arrived late to the hotel & even though he had been working all-day, he still served... More 

Helpful?
Thank Roger R
Hoteles-Krystal, Customer Service Manager at Krystal Cancun, responded to this review

Dear guest, we highly appreciate you comments, hopping to have you back very soon to paradise. More 

Houston, Texas
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

If you did not have good discount, then you may not want to stay here... Overall it is Ok... Location is great, close to all, especially night activities.... Room is ok nothing fancy.. Food is ok not a lot of selections... Staffing is great... Last word, do not buy any timeshare, estates from the hotel group... It does not make... More 

Helpful?
Thank nguoithucdem
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

I stayed for 5 nights. The beach was incredible just think of clear blue water!!! It is located in a prime location meaning that walking to the front of the resort you are directly in the entertainment district. I had an all inclusive package and the food at the buffet was great. I took one star off because the room... More 

Helpful?
Thank Kandice D
Fort Myers, Florida
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I would definitely recommend this hotel for people that does not want all inclusive, everything is close to you, restaurants, shops, entertainment ,etc. Nice rooms, clean with very friendly staff. You can have fun even if it rains, one day that we were there, it rain all day, we just went next door and got some ponchos and an umbrella,... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Ramirez, Juan R
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Krystal Cancun is an okay resort overall. I purchased a package from a telemarketer who called and I accepted. When we went to the sales presentation we were offered a nice package that if promises were delivered, would have been a nice bargain. We were told that if we purchased the package that we would get rooms in Krystal Cancun... More 

Helpful?
1 Thank coolconnie15
Hoteles-Krystal, Customer Service Manager at Krystal Cancun, responded to this review

Dear Guest, i have being informed you were already taken care of you about this issue, we apologize about any inconvenience this caused you, please feel free to cantact me at the customer service desk at Krystal Cancun to follow up or your main contact at the vacation club, hoping you give us the opportunity to provide the best service... More 

Louisville, Kentucky
2 reviews
4 of 5 stars Reviewed 1 week ago

We just returned from 5 nights in Cancun. Upon entry into Krystal we were amazed, the building is beautiful. The first impression of the staff was more than we had ever expected. Each staff member showed appreciation and was eager to provide service We had difficulty with our key card and Ethan, reception desk worker, not only fixed the key... More 

Helpful?
Thank kkgibbs02
Hoteles-Krystal, Gerente de Servicio al Huesped at Krystal Cancun, responded to this review

Dear Guest, we highly appreciate the comments made about the hotel and the services at the restaurants, this information will be provided to Restaurant Managers to improve our services and accomplish your expetations. We´d like to see you back in a near future and provide excellent services. More 

Nutley, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I just came back from Krystal Cancun last week. I had a great time in the resort. I had no surprise after I read the review before I went to the resort. I booked the trip from Bookvip.com. It is very well organized from booking the trip until the end of the trip. They make sure everything is ok. All... More 

Helpful?
Thank AnnieCwong
Hoteles-Krystal, Customer Service Manager at Krystal Cancun, responded to this review

Dear guest, we kindly appreciate your feed back, i am going to send all the information to our cheff for more improvements about the food, and as well we hope you give us the oportunity of having you back to our property and change the impression made at first. More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

This was our first trip to Cancun and we had the best time!! The hotel was beautiful and it's location was perfect. We had an ocean front room and all we had to do was step out onto our balcony and there was the ocean. The waves were very loud and soothing and when you closed your slider, it was... More 

Helpful?
Thank jheath63
Hoteles-Krystal, Customer Service Manager at Krystal Cancun, responded to this review

Dear guest , we kindly appreciate your comments about our property. We are looking forward to see you back soon. More 

Washington DC, District of Columbia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was not disappointed with my stay at Krystal nor was I surprised with my experience. However everything that I read about the property prior to the visit was experienced or witnessed once I arrived. I quickly detached from the hotel and used it for a place to sleep and change clothes. Krystal is in a great location as it... More 

Helpful?
1 Thank FrequentFlyer20024
Hoteles-Krystal, Gerente de Servicio al Huesped at Krystal Cancun, responded to this review

Dear Guest, your feed back is very important to us. Regarding your comments we are improving the services and the structure of our property. About the cleaning areas i am personally doing the follow up about it, as for the waiting time check in/check out we are developing proyects to improve and train our staff , and offer better customer... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 

Additional Information about Krystal Cancun

Address: Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $110 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Krystal Cancun 3.5*
Number of rooms: 435
Reservation Options:
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun
Hotel Style:
#47 Spa Hotel in Cancun
#55 On the Beach Hotel in Cancun
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