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Krystal Cancun

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Krystal Cancun
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4,005 Reviews from our TripAdvisor Community

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Showing 1,691: English reviews
Rio Grande City, Texas
1 review
4 of 5 stars Reviewed yesterday NEW

Friendly staff, nice beach, and pools I would go back again. Very close to the night clubs and good restaurants it's walking distance. I loved it and definitely recommend it for anyone who is willing to go relax, partying, or family vacations.

Review collected in partnership with this hotel

Helpful?
Thank alvaroibanez78
Brisbane, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Enjoyed the resort, beautiful long beach. All inclusive was great, restaurant, buffet, snack shack and sushi to choose from. Very relaxing and not too busy ...... perfect time of year. Staff were friendly and helpful Close to the night club strip

Helpful?
1 Thank sskelz
Chino
1 review
3 of 5 stars Reviewed 2 days ago NEW

Our door lock didn't work for over three days out of our eight day trip and when I told guest services he gave me attitude. Our bed sheets were never changed throughout our whole stay. We left them a note next to the tip we left but some days they would come very late and because we were in the... More 

Review collected in partnership with this hotel

Helpful?
Thank osc416
Ewing, New Jersey
1 review
5 of 5 stars Reviewed 2 days ago NEW

I've been to cancun 5 times and this was my best trip the southern side of cancun has the best beach and bluest water with the sea life right there in the surf. Krystal Resort beautiful, great staff especially Linda and Freddie out in the cabanas and would go back only there from now on.

Review collected in partnership with this hotel

Helpful?
Thank Krc1220
1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

Be aware ! The pictures of the room on this page and also other travel sites posted by Krystal resort are not what you will stay in!! They have few of those rooms only for the VIP program they will try to sale you while you stay with them in their regular fealty rooms ! Rooms are just horrible !!... More 

Helpful?
Thank talin a

Travelers are raving about these Cancun hotels

London, United Kingdom
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

You get what you pay for. The food isn't the best we experienced throughout our trip, and the rooms were average, with no balcony as we faced away from the sea. We also didn't get any coffee in our room, when our friends did. The place was fairly tidy, but it's not for a luxurious stay. The location however is... More 

Helpful?
Thank Burgey44
Krystal-Cancun, Gerente at Krystal Cancun, responded to this review

Dear guest thank you so very much for taking the time and write your comments, we are taking your feed back to improve our services. More 

Newcastle, Australia
1 review
4 of 5 stars Reviewed 1 week ago

Rooms are aging, but very comfortable, great location, food and drinks very good variety, no shade over the pool but good shade on the beach, can't drink the water but bottled water supplied daily, great for families or couple both catered for equally

Review collected in partnership with this hotel

Helpful?
Thank Jennifer b
Krystal-Cancun, Gerente at Krystal Cancun, responded to this review

Dear guest thank you so very much for taking the time and write your comments, we are taking your feed back to improve our services. More 

Monterrey, Mexico
1 review
4 of 5 stars Reviewed 1 week ago

I take a few days to celebrate my 12 wedding anniversary, time went by having comfortable room, I've choose the romantic room, even some amenities described in the promotional were not deliver at first day, the room was great, with a stunning view of the beach. The package includes continental breakfast, I never took it since the end time was... More 

Review collected in partnership with this hotel

Helpful?
Thank aarojgal
Krystal-Cancun, Gerente at Krystal Cancun, responded to this review

Dear Guest thank you very much for taking the time to write your review, we hope to see you back again. More 

1 review
5 of 5 stars Reviewed 1 week ago

We stayed here for 4 days. The first day we were placed in a family room on the far right side of the building. The view was blocked by the building in front and we asked to be moved. We then were in the room front of the pool. The front office is semi helpful but they were swamped by... More 

Helpful?
Thank Richard R
Krystal-Cancun, Gerente at Krystal Cancun, responded to this review

Thank you very much for taking the time to post you comments, we will take into hight consideration what you mentioned, and follow up with each and every of the departments in charge of the people at the places you had issues, includind¿ng reception, and the people you have honored as well will know about it. We hope to have... More 

Rochester, Minnesota
1 review
4 of 5 stars Reviewed 1 week ago

We stayed here in August. The hotel property was beautiful. The rooms were very nice. Only complaint for the sleep rating was not due to the room, it was due to the noise from the clubs. 3 nights out of 8 the clubs were so loud we couldn't sleep from 1am-5am. The servers were very wonderful in the restaurants and... More 

Review collected in partnership with this hotel

Helpful?
Thank Jessica S
Krystal-Cancun, Gerente at Krystal Cancun, responded to this review

Dear Guest, we are very gratefull for your comments made, we hope to see you bck again and go beyond your expectations, i will pass the information to the beach abd pool staff to improve our services. More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 

Additional Information about Krystal Cancun

Address: Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $101 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Krystal Cancun 3.5*
Number of rooms: 435
Reservation Options:
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun
Hotel Style:
#47 Spa Hotel in Cancun
#55 On the Beach Hotel in Cancun
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