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Krystal Cancun

Cancelon$147*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Krystal Cancun
Krystal Cancun
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4,762 Reviews from our TripAdvisor Community

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Showing 1,976: English reviews
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Reviewed yesterday NEW

Amazing place with the best location to stay in Cancun - walking distance from Cocobongo, Señor Frogs and all the night attractions. Look for the best front desk attendance with Mr. Alan, Mrs. Sarah and Mrs. Martha - this team will help you in any impossible mission!

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Helpful?
Thank João P
Stockton, California
Reviewed 2 days ago NEWvia mobile

Go there if you like to be ripped off. Someone attemped to opem the room safe. Security, stated that there were two entries. The culprits: The maid and the guy that stock the mini-bar. Room was not cleaned and the sliding door was sorther than the frame. It let mosquitos in through the gap.

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Helpful?
Thank Zobeyda M
Greenville, United States
Reviewed 2 days ago NEW

My husband and I came here for vacation, 7 nights, 8 days. At first we had a mix up but realized it was our travel agent's fault. We booked All-inclusive but upon check in realized we didn't have that. But Fernando Arias came to our rescue!!! Not only did he give us an amazing deal for the all inclusive price,...

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Helpful?
Thank Vicki T
A TripAdvisor Member
1 review
Reviewed 3 days ago NEWvia mobile

I love coming here this is my 2nd year in a row I booked 11 days this time. Patricia in Krystal Club check in is the sweetest lady ever! She makes me feel like a VIP. Love her and all her attention. Nelson: makes the best sushi ever! I'm so picky and I love the way he makes sushi! He...

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Helpful?
Thank A TripAdvisor Member
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear Guest we appreciate the time taken for writing your review, the loyalty, and for naming the outstanding staff, we sure appreciate it and so them as well, and look forward to see you back soon. Best regards. Guest Service Manager

Houston, Texas
Reviewed 3 days ago NEW

When you have over 100 hotels to choose from, I will always stay loyal to the Krystal Cancun and all its hard working employees. The first time I came to Cancun was in 1979. The Krystal was not built yet, and there were only 3 hotels. The scenery was always amazing, but the workers could not speak as much English,...

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Helpful?
Thank Monika P
Des Moines, Iowa
Reviewed 4 days ago NEW

Checked in having had reserved a king ocean view delux but got a double bed instead. After checking twice to see if a king had opened up I was told we'd have to stay in our double sleeping separate which wasn't so romantic. A/c is horrible we had it set to high and barely tolerable temperature!! This has good location...

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Helpful?
1Thank rickyquijano
Las Vegas, Nevada
Reviewed 4 days ago NEW

We arrived early and no one could accommodate us. They kept us waiting from Noon to 4pm for our room. Then the room was disgusting old mildew smelling, falling apart, and gross. The worst was the NOISE level from 9am to 4am. We asked to change room or even pay more for a better room. We looked at 8 rooms...

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Helpful?
Thank Cynthia D
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear Guest, Thank you very much for writting your review, we apologize for the inconvinences you had along you stay, we understand the room situation, we have big challenge here en Cancun, specially for the for the location we have the room could get smelly or musty because of the ocean breeze, but we are working on a proyect to...

Southern California
Reviewed 4 days ago NEW

First things first; Braulio was amazing! We got to the resort very early and he managed to not only get us checked in but get us breakfast and in our room before noon. Thanks Braulio! Our room was satisfactory. A little worn, but the view was spectacular! The location of the resort is perfect. Walking distance or a short bus...

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Helpful?
Thank kimmstarraiken
Merida, Mexico
Reviewed 5 days ago NEW

I went to Cancun for work so most of the time I was out of the hotel, but the time we spend in there in our free time was really ok. The hotel is a little older but looks nice. The room was ok, it was clean and comfortable. The location is great is really close to all the bars...

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Helpful?
Thank GerenciaVIP
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear guest we appreciate the time you´ve have taken to write your comments, we look forward to see you back soon to Krystal Cancun. Best regards. Israel R. Guest Service Manager

Vancouver, Canada
Reviewed 6 days ago NEW

We stayed at the Krystal last week - check in was a breeze, and all of our rooms were adjacent to one another (there were 18 of us). Probably the nicest beach we have visited in Cancun. The hotel was as nice as any other good resort in Cancun, and certainly better than most. The food is good - highly...

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Helpful?
1Thank 453cody
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear guest, thank you for your kind riview, and the rocognition towards some og the staff members of our property, we hope to see back soon to krystal Cancun. Best regards Israel R. Guest Service Manager

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 

Additional Information about Krystal Cancun

Address: Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $92 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Krystal Cancun 3.5*
Number of rooms: 435
Reservation Options:
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun
Hotel Style:
#48 Spa Hotel in Cancun
#56 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Krystal Cancun staff and other travelers.
303 questions
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Questions? Get answers from Krystal Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try to stay on ocean view guest rooms - amazing landscape”
, yesterday | Read review
“Ocean front rooms have balcony's”
  • I took this from our balcony :)
vickit737, 2 days ago | Read review
“upper floors in Tower A or B.”
636MonikaP636, 3 days ago | Read review
“If you're a light sleeper stay away the bars have a lot of boom at night!!”
rickyquijano, 4 days ago | Read review
“This hotel is very of Noise, In front of the pool top floors best”
, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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