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Krystal Cancun

Paseo Kukulcan Km. 9 Lotes 9 y 9A Zona Hotelera, Cancun 77500 Mexico
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Traveler (7090)
360
Panoramas (15)
Dining (457)
What is Travelers’ Choice?
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About

#73 of 275 hotels in Cancun
Location
4.6
Cleanliness
3.9
Service
3.8
Value
3.8
Travelers' Choice
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Entertainment staff
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Bay View
Languages Spoken
English, Spanish
Hotel links
:50% off room rate
9511Reviews477Q+A100Room tips
Traveler rating
  • 4,369
  • 2,223
  • 1,282
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Popular mentions
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Most Recent
mn_in_NOTL wrote a review May 29
Niagara-on-the-Lake, Canada165 contributions78 helpful votes
hotel is excellent and very reasonable compared with others in the hotel zone. the plus is the sea wall at the end of the beach that provides a protected swimming ng area. the restaurants are great. the Las Velas is one of the best Italian around, all hand made and superb pastas and especially tiramisu. see head waiter Balam and waiter Justo they will make your evening the best. just have light snacks during the day to leave room for the food and wine. 👍😎
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: book early, can get booked up by 4pm
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded yesterday
Dear mn_in_Ancaster, Thank you for providing us the opportunity of hosting you at Krystal Cancún and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience. Your comments inspire us to keep searching for excellence in service. We look forward to having the opportunity of serving you again. Juan Carlos Sánchez. Concierge.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
alice k wrote a review Dec 2022
6 contributions
Hotel's Favorite
I just absolutely loved this hotel! Everything is perfect the service of the staff, the view, the rooms and the best restaurant Aquamarina, the breakfast is fantastic …delicious French toast! Elizabeth and Jorge are great servers they made me smile a lot during my breakfast ! I will return in this hotel very soon!!!
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Date of stay: December 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded Dec 13, 2022
Dear guest, Thank very much for your lovely review! It is wonderful to read that we met your expectations and you had a memorable and amazing Krystal Cancun experience. We are honored by all your kind compliments. It really makes us feel proud to know that you found our service to be top notch. On behalf of all the team, allow us to tell you that we are grateful for your visit and we will be waiting to welcome you back in the future. Kind regards Saisha Santillan E-concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kyler R wrote a review May 28
Enid, Oklahoma1 contribution
My dude Daniel makes a pork chop so good it will make you wanna slap your ancestors for never treating a cut of meat right... Dude is an absolute wizard with that pork chop, I'm mad at my momma for never loving me enough to make a pork chop this slamming.... My brother agrees
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded 2 days ago
Dear Guest, Thank you very much for writing to us and for choosing us as your vacation option. We are pleased to know that you enjoyed our service and attentions, as well as the good food. We look forward to your return, so we can provide you with the best experience. Best regards, Sincerely Paola (Concierge)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
leesha l wrote a review May 28
1 contribution
Las Velas was amazing!! Justo our waiter was the best. Food was delicious with great views of the beach. Balman the manag3r was also great. He Came around and personally spoke to patrons. Definitely would come again!!
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded 2 days ago
Dear Guest, We love to read comments like yours which reflect the pleasant experience you had staying at Krystal Cancun. Our main goal is the satisfaction of all our guests and to have you visit us again on your next vacation. Best regards, Sincerely Paola (Concierge)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SAMUEL M wrote a review May 28
1 contribution
This is my first time here, having my first dinner at Las Velas was awesome. The waiter....Justo was cool and nice. Balam was coming to our table to follow up if we are satisfy or we need more to eat. Am coming to have my dinner here as long as am here. Thanks Las Velas.
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded 2 days ago
Dear Guest, Thank you very much for writing to us and for choosing us as your vacation option. We are pleased to know that you enjoyed our service and attention. We look forward to your return, so we can provide you with the best experience. Best regards, Sincerely Paola (concierge)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sergei B wrote a review May 25
1 contribution
This complex has everything you need on premises, from Starbucks to drugstore, to steakhouse restaurant. Staff has been very helpful and the view from the balcony is nothing short of breathtaking. Special shout out to dinner grill master/cook Daniel - what a virtuoso! Dinner and a show , almost like a Benihana :-). We will definitely be back!
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded 5 days ago
Dear Guest, Thank you very much for writing to us and for choosing us as your vacation option. We are pleased to know that you enjoyed our service and attention. We look forward to your return, so we can provide you with the best experience. Best regards, Cordially Paola (concierge)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yadira R wrote a review May 21
2 contributions
I love it here! I went to the restaurant with my partner and had an amazing time! Saray was the sweetest most lit person there! Thank you for having us and thank you Saray for making our last day so memorable 💖 I will definitely be coming back on our next vacation 💖
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded 1 week ago
Dear guest. Thank you for letting us know about your stay, the greatest reward is to know that you had a great time. Be sure that Saray will know about your fabulous comments about her. We hope to have you soon with us. Warm greetings from Cancun Concierge team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Candace E wrote a review May 17
2 contributions
Location 10/10. Staff and customer service 10/10 except for the time share presentation which was quite aggressive, it’s not worth the discount on activities. The room itself was 6/10 but the ocean front view was 10/10. We had a water leak from the ceiling in our room, instead of offering us a new room they had someone come and patch it up while we was in the room - that was a huge turn off. Definitely stay in the new building and get the black wrist band for the the best experience. It was HOT in the lobby, unbearable. The food was a 7/10, the food was only good at the restaurants you had to make reservations for in advance. I love the location it’s near everything.
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded 1 week ago
Dear Guest, First of all we really appreciate you writing to us. Please accept our apologies if there was any detail that prevented you from having a completely pleasant stay, however we will do our best to make it happen. We hope you will give us the opportunity to welcome you back and give you a better experience. Best regards, Sincerely Paola (concierge)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joseph C wrote a review May 16
1 contribution
+1
My wife and I went to hotel Krystal for 4 nights. The hotel lobby is very nice and the property in general is clean and well kept. Once you leave the lobby, the rooms are dated but clean and could use some upgrades. This property has seen better days in some areas, but for what it lacks in aesthetics in the rooms it makes up for in the wonderful service and people. Victoria at the lobby bar stands out to me, but every employee was lovely that we encountered. The hotel is in party central so don’t be surprised by loud music on some nights until late, but it wasn’t too obnoxious. The beach is gorgeous and it was wonderful to be able to sit under a cabana, order food and drinks from the hotel and go swim in the sea at will. For the price of the all inclusive deal, I would go back here again and I would recommend to anyone reading this as long as you keep your expectations realistic. Thank you for the hospitality Hotel Krystal and staff!
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Krystal Cancún, Innkeeper at Krystal Cancún
Responded 2 weeks ago
Dear Guest. First of all, thank you very much for choosing us as your destination among so many options. It will be an honor to welcome you again and make you take beautiful memories of us. We look forward to seeing you at Krystal Cancun. Best regards, Sincerely Paola (Concierge)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
G V wrote a review May 10
1 contribution
they lie say you booke in cheaper part and want you to pay for upgrade and blame travel agent i booked through thier website,,foods 2 star rating ,,told us we cant get into restaurant for dinner unless u reserve at 9 am ,,only 4 restraunts not 8 ,,,they allow people to come from hotel im city to use beach wich turns into every body and kids and speakers with 20 different music playing on beach ,,most of hotel is run down ,,service is poor if ur used to 4-5 star do not book here ,,,theres no real adults only area and way to many people who actualy are staying im city and just come to use hotel and beach
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Krystal Cancún, Propietario de posadas at Krystal Cancún
Responded 2 weeks ago
Dear guest, Thank you for bringing this to our attention If you wouldn't mind letting us know more information about your recent stay like the name of the main holder of the reservation, arrival and departure date via inbox on our Facebook page we would greatly appreciate it so we can verify with our reservations department and the front desk this situation Kind regards Jose L. Medina General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$127 - $208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
krystal cancun hotel cancun, nh hotels cancun, nh krystal cancun hotel, krystal hotel cancun, nh krystal hotel cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
435
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KRYSTAL CANCUN $117 ($̶3̶1̶1̶) - Updated 2023 Prices & Hotel Reviews - Mexico

Frequently Asked Questions about Krystal Cancún
Which popular attractions are close to Krystal Cancún?
Nearby attractions include Coco Bongo Cancun (0.2 miles), Rakata Cancún (0.2 miles), and The City Discotheque (0.2 miles).
What are some of the property amenities at Krystal Cancún?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Krystal Cancún?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Krystal Cancún?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Krystal Cancún?
Yes, free parking is available to guests.
What are some restaurants close to Krystal Cancún?
Conveniently located restaurants include Abolengo Cancun, Señor Frog's Cancun, and Restaurante Mediterráneo Cancún.
Are there opportunities to exercise at Krystal Cancún?
Yes, guests have access to a pool and a fitness center during their stay.
Does Krystal Cancún have airport transportation?
Yes, Krystal Cancún offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Krystal Cancún?
Yes, dry cleaning and laundry service are offered to guests.
Does Krystal Cancún offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Krystal Cancún?
The staff speaks multiple languages, including English and Spanish.