This was the absolute best service I have ever experienced. Juan and Rumaldo were super attentive, and the chef Sandobal came personally to our table to greet us and ask about what we would be eating. He was aware that we were vegan and pre prepared some specialty dishes made with extra love! I can't express enough gratitude for the love shown... such a blessing to meet such amazing people. Oh, and the mariachi band was phenomenal!!!! The asked what song I wanted to hear so they sang "Malagueña Salerosa" perfección!!! Gracias mil veces a Las damas y caballeros del restaurante La Hacienda Mortero!
The service here was amazing. The waiters Juan & Rumaldo where very attentive and nice. The chef Sandobol was very accommodating for us being that we were vegan. He custom made a menu specifically for us and then came out from the kitchen to check if everything was ok. The live mariachi band was the cherry on top. I will definitely come back here again. Best service I’ve received in Mexico hands down.
3 x's a day I waltz down to the most amazing all-inclusive gourmet food ready to be scouped up to my plate! Covid clean- guest hands never touch the food! Bigger than the amazing changing variety and artful presentation is the flavor, texture and temperature- a dream for the most scruitinizing palates!
Great food and music, Juan and Rumaldo were our servers and did a fantastic job attending to us. Sandobal cooked to perfection!! We had the special which was recommended to us and it did not disappoint..
My girlfriend and I go to Cancun every year and we love staying at this hotel, they have a great service the hotel it’s beautiful, the staff is super friendly and I’m so lucky to always run into Luz Gonzales she works there and she is amazing, super friendly and hard worker, she makes my stay feel even better.
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