We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Krystal Cancun

Paseo Kukulcan Km 9, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
View Deal
Free cancellation until 07/31/21
View Deal
Free cancellation until 07/31/21
View Deal
SAVE $64
View all 15 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (5465)
Panoramas (15)
Room & Suite (1268)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
Read more
Updated 01/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Krystal Cancun
Updated 01/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#84 of 248 hotels in Cancun
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun.
Read more
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Entertainment staff
Pool / beach towels
Pool with view
Outdoor pool
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Baggage storage
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Private beach
Private balcony
Room service
Flatscreen TV
VIP room facilities
Show more
Room types
Ocean view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Great View
Languages Spoken
English, Spanish
7,521Reviews445Q+A100Room tips
Traveler rating
  • 2,883
  • 2,089
  • 1,175
  • 643
  • 731
Time of year
Traveler type
  • More
Selected filters
  • Filter
  • English
Popular mentions
Natalie R wrote a review Yesterday
1 contribution
This was the absolute best service I have ever experienced. Juan and Rumaldo were super attentive, and the chef Sandobal came personally to our table to greet us and ask about what we would be eating. He was aware that we were vegan and pre prepared some specialty dishes made with extra love! I can't express enough gratitude for the love shown... such a blessing to meet such amazing people. Oh, and the mariachi band was phenomenal!!!! The asked what song I wanted to hear so they sang "Malagueña Salerosa" perfección!!! Gracias mil veces a Las damas y caballeros del restaurante La Hacienda Mortero!
Read more
Date of stay: February 2021Trip type: Traveled as a couple
Leo M wrote a review Yesterday
1 contribution
The service here was amazing. The waiters Juan & Rumaldo where very attentive and nice. The chef Sandobol was very accommodating for us being that we were vegan. He custom made a menu specifically for us and then came out from the kitchen to check if everything was ok. The live mariachi band was the cherry on top. I will definitely come back here again. Best service I’ve received in Mexico hands down.
Read more
Date of stay: February 2021Trip type: Traveled as a couple
Resort643741 wrote a review Yesterday
1 contribution
3 x's a day I waltz down to the most amazing all-inclusive gourmet food ready to be scouped up to my plate! Covid clean- guest hands never touch the food! Bigger than the amazing changing variety and artful presentation is the flavor, texture and temperature- a dream for the most scruitinizing palates!
Read more
Date of stay: February 2021Trip type: Traveled as a couple
Frank McSherry wrote a review Feb 23
2 contributions
Great food and music, Juan and Rumaldo were our servers and did a fantastic job attending to us. Sandobal cooked to perfection!! We had the special which was recommended to us and it did not disappoint..
Read more
Date of stay: February 2021Trip type: Traveled with family
Lulu09 wrote a review Feb 22
3 contributions1 helpful vote
My girlfriend and I go to Cancun every year and we love staying at this hotel, they have a great service the hotel it’s beautiful, the staff is super friendly and I’m so lucky to always run into Luz Gonzales she works there and she is amazing, super friendly and hard worker, she makes my stay feel even better.
Read more
Date of stay: February 2021Trip type: Traveled with friends
$92 - $194 (Based on Average Rates for a Standard Room)
krystal cancun hotel cancun, nh hotels cancun, nh krystal cancun hotel, krystal hotel cancun, nh krystal hotel cancun
MexicoYucatan PeninsulaQuintana RooCancun
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Hotel Krystal Cancun
Which popular attractions are close to Hotel Krystal Cancun?
Nearby attractions include Coco Bongo Cancun (0.2 miles), After Dark Events and Entertainment (0.1 miles), and The City Discotheque (0.1 miles).
What are some of the property amenities at Hotel Krystal Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Hotel Krystal Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Krystal Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Krystal Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Krystal Cancun?
Conveniently located restaurants include El Granero Grill & Drinks, Marinero's, and Chuchito Perez Cancun.
Are there opportunities to exercise at Hotel Krystal Cancun?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hotel Krystal Cancun have an airport shuttle?
Yes, Hotel Krystal Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Krystal Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Krystal Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Krystal Cancun?
The staff speaks multiple languages, including English and Spanish.