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Hotel Krystal Cancun

Paseo Kukulcan Km 9, Cancun 77500 Mexico
16% less than usual
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Guests1 room, 2 adults, 0 children
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (4878)
Panoramas (15)
Room & Suite (1097)


The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Free internet
Public wifi
Pool / beach towels
Pool with view
Outdoor pool
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Full body massage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Family rooms
Air conditioning
Private beach
Flatscreen TV
Private balcony
Room service
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Good to know
Ocean View
Languages Spoken
English, Spanish
6,549Reviews409Q+A100Room tips
Traveler rating
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Popular mentions
Lobby is very nice but rooms, or at least the tower that my family that had 4 rooms had were horrible. Looks like they don’t provide any maintenance to them. One room only had one door for the shower and the entire shower would get wet and other rooms did have 2 doors. One bed was broken and couldn’t get fixed until the next day. Took us about 1 hour to get things fixed or to get a blanket. When calling it took us 15 min and calling different people to get a blanket. Pool and location was great. Brkfst service with Juan was great but that’s it. Would not recommend or come back
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Review collected in partnership with this hotel
Area is nice. Staff members are also attentive. Went to dinner at Las Velas and server Miguel was very nice and attentive. The rest of the staff working last night was also nice and seated us promptly.
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My wife and I just love the Krystal Cancun Resort. We have never been made to feel like family anywhere we've ever stayed like at the Krystal. They are very accommodating. The rooms were very spacious, clean and quiet. The view is absolutely breathtaking. The Krystal is located very conveniently so that you can walk downtown to shop, eat, buy groceries or even just to enjoy some great entertainment. The best thing about the Krystal Cancun Resort is how you are treated and pampered. Whenever they do something for you it's from the heart as Alfredo Abrego put it after I tried to tip him. He honestly didn't want my tip. Here told me it made him happy to do things for my family. Where do you find employees like that. Alfredo is a top notch employee always willing to help and always greeting you with a big smile. Seems just like a son to me the way he treats us. Then there is Rudolfo Balam. This guy has been a true friend since we first went to the Krystal approximately 7 years ago.He is like a brother to me. When we first went to the Krystal Ruldofo was a waiter and the best waiter I've ever had in my 65 years of life. Since them he has been promoted and very deserving so. I can't say enough about all the employees but just to mention a few who have set those high standards as Rudolfo and Alfredo have are Asterio,Jorge,Venustiano, Aracely,Roberto,Henry,Christian,Fernado,Ninbeth,Alegandri,Julio and Hugo.I can't remember all the names and am sorry if I left anyone out.All of you seem just like family. Thank you for taking such good care of my family. Earnesto and Fabrezio must be very proud because you are doing something right to have such a wonderful staff and resort. This is the place if you want the most bang for your buck and you want to be treated like Royalty.I rate this Krystal Cancun Resort 5 out of 5 stars. We highly recommend this Resort.
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Great resort, service on the beach and around the pool not very good/many staff. Two of the restaurants you have to book for, witch was not advertised meaning we missed out on the Italian. Room was very good view, smelt damp though, cleaned very well each day. Jorge was great at the lobby bar.
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Paid for a superior Room and get inferior one with broken A/C,Mold,old and broke furniture,not very clean,altered drinks at the bar ( all Inclusive),not much variety of food,no hot water late at night
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Review collected in partnership with this hotel
$100 - $200 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooCancun
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