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Royal Solaris Cancun

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Boulevard Kukulcan No. 64 Km 19.5 Zona Hotelera, Cancun 77500 Mexico
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveler (5427)
360
Panoramas (10)
Pool & Beach (1304)
Travel safe during COVID-19
A note from Royal Solaris Cancun
Updated 07/21/20

About

#27 of 228 hotels in Cancun
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Royal Solaris Cancun is a magnificent family all inclusive resort with 300 rooms, overlooking the Nichupte lagoon or the Caribbean Sea, in a complex that has a unique pyramidal structure. Enjoy all the entertainment with daily activities and nightly show for you. Children also have a special place for fun in our Baby Park, Mini Club and Mini Water Park, supervised by our staff. Rooms features two double beds or one king size bed and lounging areas. Oceanfront pool complex divided into 3 sections. Private marina with non-motorized water sports. Free Wi -Fi, Lagoon view fitness center, Oceanfront outdoor jacuzzis, Hospitality room available for early check-in and late check-out. 24 hours- Room service. The hotel will charge an additional fee of $25.35 MXN (Mexican pesos) per room, per night. This is a municipal tax due to environment sanitation.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Game room
Kids stay free
Parking
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Mini golf
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Family
Languages Spoken
Spanish

Location

Full view
53Somewhat walkable
Grade: 53 out of 100
14Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
Boulevard Kukulcan No. 64 Km 19.5 Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Cancun Airport6 miSee all flights
Aerodromo de Playa Del Carmen35 miSee all flights
See all nearby hotels
7,044Reviews780Q+A100Room tips
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Popular mentions
Nahpalm wrote a review Sep 9
Rutland, Vermont10 contributions3 helpful votes
This is our 3rd year visiting. The resort has always been exceptionally clean, however with COVID they aren't taking any chances. We felt safe the entire time and didn't see anyone doing anything that made us feel unsafe. The pools are always clean and inviting and bartenders keep the glasses full. The member benefits are also a very nice touch and make us feel like VIPs. Things like the Premium Owners bar, Galla dinner, welcome party, free airport transportation (both ways), a trip to Isla Mujeres to snorkel, laundry discounts, and I'm sure I'm missing more. All of the staff is excellent and we don't have a single complaint about anyone, I think this is what sets Solaris apart. This is our 3rd year back and consistently the staff at Solaris is hands down the best! They truly are world-class. A few people who really went above and beyond that I would like to recognize are: Jesse from Premier Class was really great to us during check-in and throughout our entire stay! He paid really good attention to our needs and made sure that we always had our reservations sorted out. We forgot to make our reservations for the Thursday trip to Isla Mujeres and he and David really went above and beyond to sort it out for us even though it was our mistake. His charisma and friendly demeanor are very welcoming. We look forward to seeing him every year. He truly makes us feel like family and welcomed, so much so that we're sad to leave and miss him already. Claudia, Lalo, Ruben, Fernando, and Jona from the entertainment staff at GR Solaris and Ana and Oliver from Royal really go above and beyond. They always made sure everyone was having a fun time. This is one of the things that really helps build your brand and keeps people coming back and inviting friends and family. We look forward to seeing which new activities they think of every year, as well as participating in some of the old ones. One thing that is really nice is their energy. I'm a shy person and they still make me feel welcome and encourage me to participate. Even when the weather was poor we had just as much fun inside. Carlos (Veneto) and Josephina (Bogavanta) offered us exceptional service during our meals. They always made sure that we had everything we needed. We asked Carlos for a special dessert one night, and they didn't have it (cheesecake). He said, come back tomorrow, and I'll get that special for you. He really went out of his way to make sure they had the dessert saved for us the following night. I forgot our housekeeper's name, but she did an amazing job every day making sure we walked into a welcoming room that was meticulously cleaned and often left little decorations or changed up the way she made the bed. It was very nice and brought us joy to walk into our room every day.
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Date of stay: August 2020
Value
Location
Service
1 Helpful vote
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Response from Hoteles Solaris de Mexico, General Manager at Royal Solaris Cancun
Responded 1 week ago
Thanks for taking the time to share your very detailed review regarding your stay. It's fabolous reading how much you have enjoyed your 3 visits to our Hotel! Its always phenomenal knowing how our staff members do always their best to assure our guests have a fabulous time, we are truly proud of our team!, We look forward on welcoming you again soon! Best Regards, General Management
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Softball1227 wrote a review Aug 2020
3 contributions3 helpful votes
First off they are doing renovations on the property and do not tell you the resort is closed. We got to the resort and the front desk told us they were putting us in the “better” resort because the royal solaris had nothing open. So we said okay and that resort is 5 minutes down the road. We get there and the room is outdated and dark. We tried to make the best of it but once it was time for dinner we had to leave. There is only 1 restaurant at the GR Solaris and after waiting for 45 mins for someone to take our drink order we decided to go talk to the front desk. The front desk had told me to go eat before coming back so I could have a better conversation with him. My boyfriend lost it on him. We insisted that they send us back to our original resort. We get over there and they show us a couple of rooms and we ended up staying in the Royal Solaris for 2 nights. There is no restaurants open or bars or pools open at the royal solaris you have to use all the facilities at the GR Caribe. After arguing with reservations for hours they finally decided to give us our money back so we could go to another resort. Their website does not mention that the lobby is closed and there is nothing at the royal solaris. PLEASE think twice before going here!!! If you are looking for a low budget all inclusive with the same food everyday then this might be your place but if not do not stay here!!!
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Date of stay: August 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Hoteles Solaris de Mexico, General Manager at Royal Solaris Cancun
Responded 3 weeks ago
Thank you for sharing your comments with us regarding your recent stay. We are truly sorry to hear about all the disappointments you had during your recent stay with us. We apologize for the failure in our service. Please be sure that all the comments we receive from our guests we use them as a guide to improve our services in the areas that we need the most work. Best Regards, General Management
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Shawn K wrote a review Jul 2020
1 contribution1 helpful vote
My wife and I became members of Solaris 5 yrs ago. On our most recent trip in May 2019 we upgraded our membership. I wish we hadn't. We were all set for our 3rd trip to the Solaris Cancun Caribe in March 2020 after a week of exhausting deliberations regarding our 7 day free stay certificate. Come to find out it wasn't free after all since we wind up paying around $550 on some BS technicality regarding our travel time even though we upgraded our membership from low season to all year. They made us pay around $550 because we were traveling in March. Go Figure. I argued with them for over a week regarding this to no avail. The folks in reservations were super slow in getting back to me and no one could ever provide me with a calculation of the $550 fee we paid was determined. It's like they just pulled it out of the air. I find that there is always drama trying to get reservations confirmed. It should never take 2 weeks to get a reservation confirmation. That's just unacceptable. My sorrows really began after we had to cancel our trip due to the worldwide Covid19 epidemic. I have been fighting with Karla in reservations to refund our monies since MARCH 2020!!!! It should never take 4 months to refund a credit card under any circumstances. Everytime I called or emailed I couldn't get any clarity as to why refunding our money has taken so long. We still haven't been reimbursed as I sit here and write this. I find this to be totally unacceptable especially since in May 2020 I received an email from karla stating our refund was approved. Weeks later after we still haven't received the refund, I was told that additional information was needed since the reimbursement was 6 weeks stale and outdated. I sent the additional bank information to Karla and still haven't been reimbursed. on July 23rd 2020 I received this email from Solaris: "We sorry our delay, and thank you for your patience, we know that waiting for your money back has not been easy, we said that this takes 4 weeks but due to the high demand for refunds and cancellations it has taken longer, I'm still following your refund process, at this time i don't have any update, but as soon i have and update i will let you know. I find this totally unprofessional and shady. Solaris had our money since March 2020 and collection interest on it, meanwhile I'm here waiting and being presented with sob excuses. BE AWARE DOING BUSINESS WITH SOLARIS SUCKS. THEY WILL OFFER YOU SORRY EXCUSES BUT NO RESOLUTIONS.
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Date of stay: March 2020
Service
1 Helpful vote
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Response from Hoteles Solaris de Mexico, General Manager at Royal Solaris Cancun
Responded Jul 31, 2020
Thanks for taking the time to share your comments. We are deeply sorry to hear about the inconveniences you had with your refund, please accept our apology as this is not the service we strive to provide. We have addressed each point you kindly gave us to Club Solaris department, today our reservations department will contact you to inform your refund status. Best Regards General Management
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Saul wrote a review Jul 2020
3 contributions3 helpful votes
We had an excellent stay. Lots of fun by the pool with Dafhne and Oliver. The shows were awesome at night. The restaurants were good and had great service. I want to thank Alejandro Carrillo and the lady that works with him for making the arrangements to get a photographer for our family pictures on the beach. You two are amazing and thank you. I also want to thank Noe Castillo for helping me out. We will be back next year. We were also extremely pleased with the manner in which Solaris prepared and maintained the facility to accommodate the standards required to open and provide guests with a safe stay.
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Date of stay: June 2020
Rooms
Location
Service
1 Helpful vote
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Response from Hoteles Solaris de Mexico, General Manager at Royal Solaris Cancun
Responded Jul 16, 2020
Thanks for taking the time to share your very detailed review regarding your stay. We are so glad to receive your very positive comments, we work very hard to have everything perfect for our dear guests and therefore appreciate your recognition to our efforts. We will keep improving everyday to always surpass your satisfaction during each visit. Thanks for mentioning the names of our staff members who went above and beyond with their service, we'll make sure to share them your compliments. Thank you so much for choosing us, please come back soon! Best regards, General Management
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Laura F wrote a review Jul 2020
3 contributions1 helpful vote
First it is important to state that we were extremely pleased with the manner in which Solaris prepared and maintained the facility to accommodate the standards required to open and provide quests with a safe stay. Equally prepared are all the staff members, working in all areas of the resort. Despite wearing face masks and plastic shields over their faces at all times, we couldn’t help see their smiles from behind the masks. So happy they were to serve their guests. As members we have visited Solaris countless times, and although some of features were not available, we didn’t feel like we were missing anything. Every meal was a treat, drinks were fresh and the glasses were always full. We did miss some of our favorite waiters, but we made new friends. A nice touch is went the wait staff remembers what you drink at breakfast or around the pool. Thank you to the Cafe Solaris staff for keeping us well fed and always doing their best to accommodate. Ignacio, Laura, Ricardo, Eduardo, Israel and Luis did an impeccable job the entire week. We hope to see all of them at our next visit. Our favorite restaurant, Bogavante did not disappoint. Portions were a tad bit smaller, but still there was plenty of food and variety. Hats off to Garcia and Josefina! We appreciated all their efforts. And we can’t forget the staff around the pool, Jeyson and Laura. Drinks stayed full and their pleasant personalities were appreciated. A special thank you to Dafne in Activities, she played our favorite songs, listened to our silly chatter and organized great bingo and guessing games. All in all, a wonderful trip. Not a single worry or complaint. Already planning our next trip.
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Date of stay: July 2020
Value
Service
Sleep Quality
1 Helpful vote
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Response from Hoteles Solaris de Mexico, General Manager at Royal Solaris Cancun
Responded Jul 6, 2020
Thanks for taking the time to share your very detailed review regarding your recent stay. Thanks so much for your compliments towards our staff and our facilities and services, its wonderful knowing how much you and you have a fantastic time and enjoyed so many things from your vacations! We look forward on welcoming you again soon! Best Regards, General Management
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PRICE RANGE
$153 - $338 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal solaris cancun hotel cancun, royal solaris caribe, solaris resort cancun, royal solaris cancun mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
300
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Frequently Asked Questions about Royal Solaris Cancun
What are some of the property amenities at Royal Solaris Cancun?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Royal Solaris Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royal Solaris Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Royal Solaris Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Royal Solaris Cancun?
Conveniently located restaurants include NAVIOS Fusion Mexican Food, El Galeon del Caribe, and Km 19. 5 Restaurant & Bar Cancun.
Are there opportunities to exercise at Royal Solaris Cancun?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Royal Solaris Cancun have an airport shuttle?
Yes, Royal Solaris Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Royal Solaris Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Royal Solaris Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Royal Solaris Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.7 miles) and Scorpion’s Temple (4.4 miles).
Does Royal Solaris Cancun have any great views?
Yes, guests often enjoy the harbor view available here.