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Royal Solaris Cancun

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Royal Solaris Cancun
Royal Solaris Cancun
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3,481 Reviews from our TripAdvisor Community

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Showing 2,080: English reviews
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

We booked a room at the GR Solaris All Inclusive, and we took a sales presentation of Club Solaris at the Royal Solaris Resort next door. Seeing the difference between the two properties made a huge difference. We will definitely come back but next time book at the Royal. Even though it may be a bit more expensive, it will... More 

Helpful?
Thank Nick C
Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Second trip to Cancun because the first was not enough! I traveled 8/6 to 8/13 with 5 beautiful companions to continue where we left off last year!!! The service was excellent, German taking care of business, great job! Carlos is Amazing!!! His detail and service were off the charts! Regina is Awesome!! All the service from waiters to bellmen to... More 

Helpful?
Thank Eliza A
A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW via mobile

One of my Best Trips, I love Cancer. I go there to get stress free.The Employees all great. Our Main Hostess Germain, was great and very friendly. The waiters at the royal Caribe Pool Carlos, very friendly and attentive,like wise to the other employees at the pool. The waiter Diego at the Main Buffet, could not be any friendlier. Also... More 

Helpful?
Thank A TripAdvisor Member
Houston, Texas
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

It was good to receive an outstanding service from waiter Osvaldo Bermudez from Las Fuentes restaurant. He went the extra mile to make me and my family feel at home. He was very professional and attentive. He was there for whatever we needed, he even take few pictures of me and my son on the dessert display with the Ifel... More 

Helpful?
Thank mujermaravillosa71
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed at this hotel Aug. 14th-19th and I can truly say it was one of the absolute worse experiences in a hotel I've ever had in my life. I travel frequently and stay at a range of Hotels and this sorry to say is a dump. The first night I arrived I was tired from missing a flight due... More 

Helpful?
Thank POP134
Los Angeles, California
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Had a great time! Everyone was wonderful and friendly! Carlos, a waiter at poolside and in the cafe, was fantastic! Always ready to help and make sure we were taken care of. Food was fantastic and always a place to eat at. We traveled with a 17 month old and they have a play land for the little kids and... More 

Helpful?
Thank eileen1514
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thank you so much for taking the time to share with us your recent experience at Royal Solaris Cancún! We are very happy to know you had a great stay and all your family enjoyed the great service from our staff especially from Carlos and Regina! Thanks for pointing out how great our shows are as well as our massages... More 

North Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

The service we received from German was excellent and genuine .He made us feel at home.Carlos and his crew side pool waiters was very friendly and awesome.Diego was and excellent waiter,very quick service .The Omlette station was my favorite I want to give great notice to the lady which I forgot her name,my apologies .Alfredo who cleaned our rooms was... More 

Helpful?
Thank Luz A
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Dear Ms. Olga Serrano and Ms. Aurora: Thanks for taking the time to share with us your comments regarding your recent stay once again here on TripAdvisor! its great to know you had a great stay once again and thank you for mentioning the names of the staff who made this stay more enjoyable and even more memorable, we will... More 

Tampa, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

Wonderful staff. Great location. Food was ok. Beautiful beach. Super clean hotel and rooms. It was nice to have live music at night. We loved the fact that we able to take the bus right outside de hotel We recommend it.

Helpful?
Thank freijoso
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share with us your recent experience at Royal solaris and for your recommendation. We are very happy to know you had a great stay and enjoyed the beach, cleanliness, activities and the service from our staff. We look forward to your next stay with us! Warm regards, Hoteles Solaris de México, ^R More 

Blakeslee, Pennsylvania
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This post will only be in-regards to the Pool entertainers and the daily show team. I want to start by saying if it wasn't for the Activities Representatives, I would probably chose a different Resort next time to book. However the main reason why i'm not going to and i'm going to re-book to this Resort again is for the... More 

Helpful?
2 Thank RCaroline15
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Dear RCaroline15, It is an honor to read how our staff members did everything in their hands to assure you a memorable experience, thank you so much for your great comments regarding their service. Yesterday our General Manager and our Entertainment Manager gathered them to give them your very lovely comment regarding their outstanding job as well as our recognition... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

Excellent service!!! Food was real good, room was awesome with a balcony and king bed, and beautiful views of the ocean. Totally worth the money. Multiple swimming pools, every night a different show at their own theater.. can't wait to come back.

Helpful?
1 Thank LuisNiev
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share with us your recent experience at Royal Solaris Cancún. We are very happy to know you had a great time and enjoyed the facilities and services we provided, especially the room, shows and the food! We also look forward on welcoming you again! Warm Regards, Hoteles Solaris de México, ^R More 

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The hotel's VIKS Club offers a 6,324-square-foot recreation area for children. Supervised activities include video games, arts and crafts, and painting lessons. The mini water park features The Arch, a themed aquatic area with elephants, gorillas, zebras, rhinoceroses, hippopotamuses, giraffes, and a children's pool and three waterslides. The club is open morning until early evening in the winter, and morning until evening in the summer.Daily adult activities include pool aerobics, bingo, contests, fashion shows, cooking lessons, and athletic competitions. Nightly entertainment shows such as Mexican night and Latino night are produced by the resort's activities/entertainment staff in an air-conditioned theater. After-dark activities also include complimentary one-way transportation to the nightlife area of Cancún.A 300-square-meter health-and-beauty spa features separate steam rooms for men and women. Spa services include massage, body wraps and scrubs, hydrotherapy, and facials. Waxing and hair/nail care are provided by the beauty salon. Open-air massage and hair braiding are offered as well. (Surcharge for all spa treatments, beauty services, and hair braiding.)An air-conditioned, fitness center with mirrored walls contains cardio and weight machines as well as free weights. Within the resort are jewelry, clothing and gift/sundries shops. The resort purifies its water. ... more   less 

Additional Information about Royal Solaris Cancun

Address: Boulevard Kukulcan No. 64 Km 19.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $169 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Solaris Cancun 3.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
Royal Solaris Cancun Hotel Cancun
Royal Solaris Caribe
Solaris Resort Cancun
Royal Solaris Cancun Mexico
Hotel Style:
#28 Top resorts Hotel in Cancun
#30 On the Beach Hotel in Cancun
#37 Family Hotel in Cancun
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