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Grand Oasis Cancun

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Grand Oasis Cancun
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6,227 Reviews from our TripAdvisor Community

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Showing 2,792: English reviews
Swedesboro, New Jersey
Reviewed February 2, 2016

Was originally booked for Grand Oasis Tulum and day before we received an email that we had to stay at the Grand Oasis Cancun because Tulum was overbooked, after that everything went downhill. We had to wait five hours for a room only to be told to get into one line and into another and when we did get a...

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Helpful?
2Thank MoMac59
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, We are truly sorry for the inconvenient with your reservation and that we had to move you to one of our sister resorts. It is a shame to know we could't meet your expectations while you were staying with us. We have made a detailed report of your comments and sent it to the corresponding areas to improve...

Reviewed January 31, 2016 via mobile

I'd like to thank Pedro Victor and Perfecto for amazing service in the vip lounge Good bartenders made the stay more enjoyable Also Karla the concierge was very helpful Beautiful beach and nice atmosphere

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Helpful?
1Thank manitobardr
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, We greatly appreciate the special mention of those members of our team who helped make your stay an enjoyable one. We will of course congratulate them for their great work. Our staff work hard to create a great holiday experience for our guests to remember. We are delighted you enjoyed our calm and relaxing atmosphere, and are very...

Reviewed January 31, 2016 via mobile

I can't say a bad thing about this place. We had such a great time. The staff is fantastic! The Amstar travel people were the absolute best. In fact I was so impressed with their service we will always make sure they our involved in all our future trips to Cancun. The maids always cleaned our rooms and the fridge...

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Helpful?
2Thank owl_cici
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for taking the time to write us your comments about your stay at our resort. We are glad to know you had a fantastic time. Thank you for highlighting the great service of the maids, they work very hard to keep your room clean and presentable. Also, we are happy to see that the amenities and...

Reviewed January 31, 2016

During two weeks of my stay there, I had to wake up several nights at 3:00 am or even 5:00 am because of crazy drunk people coming back from night clubs yelling, laughing loud, sometimes cursing and slamming their room's door. One night I coudn't sleep and called the reception and they sent the security up. If you want to...

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Helpful?
1Thank Hossein E
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry you had a bad experience during your vacation with us. Is very important to highlight that we are in fact an entertainment resort, that is why we are very commited with our guests by...

Reviewed January 31, 2016

I am a Travel Agent in Atlanta, GA who was given an opportunity to come stay at this hotel in hopes of offering it to my clients in the future.. I took 4 of my friends with me for a Birthday getaway in November. I booked 2 Ocean View suites for our 4 day stay. When I arrived, there were...

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Helpful?
11Thank Stacee C
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Punta Cana, Dominican Republic
Reviewed January 31, 2016 via mobile

My husband and I stayed at the Grand Oasis January 18-25, 2016. We only had the time to read reviews about the resort a week before we left. We were horrified. We called our travel agent immediately and she offered to switch our resort before we even arrived. We decided to try it. MISTAKE!! This trip was our honeymoon. Our...

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Helpful?
9Thank Angela C
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Reviewed January 31, 2016

My family and I traveled to the Grand Oasis Cancun about a week ago. We have been going to different all-inclusive resorts for about the last 10 years, and this was by far our worst experience. The customer service was rude, the rooms were old, the food was terrible. The only thing that was slightly positive was the location of...

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Helpful?
5Thank rspuri5
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Reviewed January 29, 2016

This entire hotel is corrupt. Numerous accounts of people being ushered off by "security" and then robbed. If you don't have the money, they dunk your head in water and nearly drown you until you magically come up with something. When you return to the hotel (if you make it), staff don't even acknowledge this has happened and will do...

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Helpful?
14Thank Ju O
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Reviewed January 29, 2016

This is probably the best party resort in Cancun. Grand Oasis and Oasis Cancun are the main spots. I've been here twice and had an amazing time both times. The food at Grand Oasis Cancun is very good, they have lots of options. We made use of all the A La Cartes. The parties are great, all day by the...

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Helpful?
3Thank Lyn T
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you very much for your kind comments, it is very comforting to know that your stay at our resort has fulfilled all your expectations and more. We are pleased to read that our restaurants have been satisfactory, we work very hard to offer our guests new and innovative menu's using ingredients of the highest quality. Also, being...

Chicago, Illinois
Reviewed January 29, 2016

Thank you Grand Oasis for a fantastic vacation. I am a little late in my review since I has been about six months since our vacation, but these employees need to be recognized. Throughout our entire stay we not only had a fantastic time at the resort, but it was made truly special by a select few of the employees...

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Helpful?
1Thank Chris P
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Chris, We greatly appreciate the special mention of those members of our team who helped make your stay an enjoyable one. We will of course congratulate them for their great work. Our staff work hard to create a great holiday experience for our guests to remember. We are delighted you enjoyed our calm and relaxing atmosphere, and are very...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf course
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Room Service
Official Description (provided by the hotel)
They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. ... more   less 

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5 | Lotes 45-47, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $196 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Number of rooms: 613
Reservation Options:
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Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico
Hotel Style:
#53 Top resorts Hotel in Cancun
#55 Spa Hotel in Cancun
#64 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Grand Oasis Cancun staff and other travelers.
846 questions
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Questions? Get answers from Grand Oasis Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Bottom floors have no view but the largest patios and suntanning chairs”
 of 5 bubbles devinb470, 5 days ago | Read review
“The pyramid has nicer rooms than the other buildings, but either are fine.”
 of 5 bubbles daniellepomeroy2013, 1 week ago | Read review
“If your an early to bed type then maybe need ear plugs.”
 of 5 bubbles donnakH5899UQ, 1 week ago | Read review
“Our room was good just needed a little better lighting in the bathroom.”
 of 5 bubbles jamier955, 1 week ago | Read review
“The room was beautiful very clean”
 of 5 bubbles pattyautieri, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question