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Grand Oasis Cancun

10,874 reviews
#96 of 177 Hotels in Cancun
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Traveler (5399)
Pool & Beach (1530)
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Overview
  • Excellent24%
  • Very good29%
  • Average19%
  • Poor11%
  • Terrible17%
Travelers talk about
“coyote loco”(169 reviews)
“dos lunas”(133 reviews)
Wifi
Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
3.5 Star Hotel
All hotel details
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Rooms
Mar 4Mar 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (10,874)Write a Review
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2,031 - 2,035 of 4,729 reviews
Reviewed August 3, 2015

Last minute vacation, booked through local travel agent (she is great). NO A/C LOCATED THROUGH OUT THE HOTEL. The only place with A/C was the elevator! Our room did not have a/c, we were sweating the entire time we were in our room. The shower...More

3  Thank Britney R
Response from OasisHotelResorts, Director General at Grand Oasis CancunResponded August 4, 2015

Dear Britney, We are pleased to greet you and at the same time thank you for choosing our hotel during your visit to Cancun. We are extremely glad you enjoyed the massage at our Spa. We apologize for the inconvenience you had with the air...More

Reviewed August 3, 2015 via mobile

I am writing this review as I wait to check out by the pool. During our 4 day 3 night stay the hotel managed to run out of beer and clean pool towels. Also at 6pm forget to find a place to find water. You...More

4  Thank Marta R
Response from OasisHotelResorts, Director General at Grand Oasis CancunResponded August 4, 2015

Dear Marta, Thank you for taking the time to share your experience. We appreciate your feedback on the areas we can improve; we always take our guests comments into account in order to exceed their expectations in the future. It is a shame to hear...More

Reviewed August 3, 2015

Smells like vomit all around the lobby. Always dirty and the floor was always wet, the first day i saw someone that was very drunk fall down and kick his head. The hotel was so crowded that people need to wait like 2 hours to...More

3  Thank Gabriela S
Response from OasisHotelResorts, Director General at Grand Oasis CancunResponded August 4, 2015

Dear Gabriela, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very...More

Reviewed August 2, 2015

First I have to say the place was beautiful and the staff was wonderful. But, I have few things I had a problems with first the food was horrible was not happy with the food. The staff working on the buffets handling the food had...More

3  Thank SA425D
Response from OasisHotelResorts, Director General at Grand Oasis CancunResponded August 3, 2015

Dear Guest, Thank you for your comments. We are glad you enjoyed the facilities in general and the service from our staff, we do a big effort to make every one of our guests feel like home. Thank you for the observation regarding the use...More

Reviewed August 2, 2015 via mobile

This is the worst place I ever been to. The staff here are rude and very incompetent. They do not like to help you unless they see a few dollars in your hands. The rooms are very dirty and a lot of construction going on,...More

3  Thank Nadiaptchll
Response from OasisHotelResorts, Director General at Grand Oasis CancunResponded August 3, 2015

Dear Guest, Thank you for choosing us as the host of your stay in Cancun and for taking the time to give your thoughts on your stay with us. We are sorry for the inconvenience you had with the construction work maintenance department is now...More

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About
Amenities
Top amenities
Pool
Room Service
Fitness Center with Gym / Workout Room
Beachfront
Restaurant
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Center with Internet Access
Meeting Rooms
Breakfast included
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Tennis Court
Bar/Lounge
Spa
Golf course
Outdoor pool
Details
Price range
$186 - $416 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#57 Spa Hotel in Cancun
#57 Top resorts Hotel in Cancun
#68 On the Beach Hotel in Cancun
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
$186 - $416 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#57 Spa Hotel in Cancun
#57 Top resorts Hotel in Cancun
#68 On the Beach Hotel in Cancun
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveler (5399)
Pool & Beach (1530)
Room & Suite (861)
Dining (449)
Family and Play Areas (141)
Amenities (123)
Business Center & Event Rooms (12)
Questions & Answers
Ask a question
Vicki M
February 16, 2018|
AnswerShow all 2 answers
Response from alicia d | Reviewed this property |
7$ a day
0
Votes
Princess D
February 15, 2018|
AnswerShow all 2 answers
Response from OasisHotelResorts | Property representative |
Hello, By car approximately 11 minutes are made, depending on the traffic it can be extended a lot more, between 20 to 30 minutes. Also, there is the option to take the bus. Best Regards!
0
Votes
Google Translation
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Room Tips
"No upgrades available at check-in"
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"Don't stay at this hotel. I wouldn't recommend it."
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"Would definitely recommend an ocean view room. These rooms tend to be quieter too as you don't hear so..."
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"Make sure you have a room in the main lobby area. You are safer there from the staff."
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