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Grand Oasis Cancun

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Grand Oasis Cancun
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5,300 Reviews from our TripAdvisor Community

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Showing 2,379: English reviews
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I was a little skeptical about this place because of the horrible reviews...however this is place is nothing or any of those nasty comments. We were 8. I arrived at 9am and my room and my friends room were ready!!! That was the first good thing...my room was beautiful, clean and had champagne waiting in my room. The food was... More 

Helpful?
Thank Yalirene
San Juan, Puerto Rico
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

Is kind of old...pipes has a bad smell. It was clean.. employees are real kind. Food was great. The vacation club employees are a pain they follow you every where...dont they know we want to relax. The pool is awesome..super clean.

Helpful?
Thank A C
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The food was great and the staff was very friendly! We enjoyed the shows at the hotel and over the experience was wonderful. The rooms are a bit dated but super clean. I love that it was on the hotel zone but not close to all the madness. We met with a Amstar Rep and he was awesome gave us... More 

Helpful?
1 Thank Paula D
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities, our entertainment and our wide variety of restaurants. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to... More 

Level Contributor
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

We checked in and our room was standard. The staff was very friendly and we loved the easy access to the fun of Cancun, it was so busy and full of things going on The staff was really helpful but I think we would try another place next time

Helpful?
Thank Ayinha B
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for taking the time to write us your comments about your stay at our resort. It gives us great pleasure to know had such a fantastic time. We will of course congratulate our staff for their outstanding service during your stay, our main goal is to make you feel at home. Thank you once again for... More 

Portland, Oregon
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My husband and I found this jewel on our first trip to cancun and have never stayed any where else while visiting Cancun. Great staff very friendly and caring have made many friends over the years. Great options for eating with all the resturant choices. The pool it the best I've ever been in, in our lives 1/4 mile long... More 

Helpful?
1 Thank viking0813
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for taking the time to write us your comments about your stay at our resort. It gives us great pleasure to know had such a fantastic time. We will of course congratulate our staff for their outstanding service during your stay, our main goal is to make you feel at home. On the other hand, as... More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

room humidity, poor care at the bar and some employees very rude reception, buffet restaurants with little food or not replaced quickly. bars especially the pool would close early or run out of liquor

Helpful?
Thank Orlando P
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I read all previous reviews, and realized that they were during one of the busiest times for the resort, and decided to take a chance. We reserved the anniversary package, extending to 5 days, and it was well rewarded..... there was no place on the resort ( except a few beach chairs that we were asked to vacate ) that... More 

Helpful?
2 Thank Jeanne G
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. It gives us great pleasure that you enjoyed our restaurants and drink options; we take great care in providing variety and quality in all of our establishments. We will of course congratulate our staff for their outstanding service... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

If you like to party and meet cool people,It is THE place.Food,room and drinks are fine.People on tripadvisor are princesses.Best week of my life.Not for families.If you are not a diva and like it when it's a little wild,go there.Going back next year for the 3rd time.Nice service and an awsome time! See you next year!

Helpful?
Thank Göre L
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for taking the time to write us your comments about your stay at our resort. It gives us great pleasure to know had such a fantastic time. We will of course congratulate our staff for their outstanding service during your stay, our main goal is to make you feel at home. Also we are glad you... More 

Eagle Pass, Texas
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

excellent Hotel , the service , the amenities, the nightly entertainment was awesome .The personnel at every restraint and bar are very very friendly and courteous . I misplaced my IPhone 6 and even management were involved in helping me find it

Helpful?
1 Thank Mario M
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for taking the time to write us your comments about your stay at our resort. We are glad to know you had a fantastic time. Thank you for highlighting the great service of the staff, they work very hard to keep youfeel like home. Also, we are happy to see that the amenities reached all of... More 

Hollywood, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

the hotel was very nice and the service was good .. very friendly clean and i had lots of fun .. only thing i did not like was the food .. the hotel have differed restaurants and non of them was good .. so disappointed The quality was very bad but I think I can recommend the hotel as a... More 

Helpful?
2 Thank michalazulay
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf course
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. ... more   less 

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5 | Cancun hotel zone, km 16.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $186 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Number of rooms: 613
Reservation Options:
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Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico
Hotel Style:
#54 Top resorts Hotel in Cancun
#55 Spa Hotel in Cancun
#68 On the Beach Hotel in Cancun
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