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Grand Oasis Cancun

Blvd. Kukulcan Km. 16.5 | Cancun hotel zone, km 16.5, Cancun 77500, Mexico
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Grand Oasis Cancun
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4,936 Reviews from our TripAdvisor Community

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Showing 2,252: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Would like to share my great experience with Grand Oasis Cancun. My initial skepticism (after reading the bad reviews) was cleared immediately upon my arrival. I was greeted by a friendly, courteous, very professional concierge Manuel, who went out of his way to accommodate my wish for a quiet room, answered every question, gave information about the property, offered further... More 

Helpful?
Thank Lena R
Myrtle Beach, South Carolina
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed yesterday NEW

I would rate this resort as a 4 star. It had some amazing features and then some that were .....well not great. When we arrived our room was not ready yet. We expected this since we were getting in around 11 am. They told us to enjoy the pool and grab a bite to eat and the room should be... More 

Helpful?
Thank mbsmokey89
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Hotel room had an excellent view to the beach. Balcony was small but handy. We booked what we thought was an all inclusive, but it turned out to be false. The bracelets for the restaurants have different levels. We had to wait an hour and half in line to get fast food. Too many people and not enough man power... More 

Helpful?
2 Thank 32terry123
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort, it's very important to highlight that we take into account every one of them to improve in every way. We are truly sorry for the inconveniences at the restaurants, we will make a detailed report and sent it... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

So after about a month of reading the reviews for this place, I learned that it depends what you're looking for and what your previous experiences consisted of. I was so scared of the place because me and my mom booked it before we looked at all the reviews. Cons: It's super important when reading reviews to understand what someone... More 

Helpful?
3 Thank Caitlin G
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Caitlin, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is... More 

Glasgow, United Kingdom
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We only visited on day passes, as we were staying at a sister hotel. It's grand by name and grand by nature, and we never got through 20 per cent of the place in the three days we were there. But did we have a good time? Absolutely. The beach is fantastic, the bars (especially the swim up bars) are... More 

Helpful?
1 Thank jdoh28
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest. Our entertainment team works hard to put on activities and shows for our guests so we are delighted that you enjoyed these, we greatly appreciate the special mention of those members of our... More 

�����
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

This place was full of fun and plenty of things to do. The room was nice with an awesome view of the sea. Could not eat at the good restaurants unless you bought into the resort. They did not tell you which restaurants you were allowed to eat at they just turn you away when you get there. Wish they... More 

Helpful?
Thank Pattyrodeo
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Patty, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are glad you enjoyed the activities during day and night at our resort, by being the #1 entertaiment resort in town we are very commited to offer our guests wide options of entertainment. On the other hand,... More 

Ohio
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

We arrived at Grand Oasis Cancun, to find out that they were overbooked, we got sent down to Grand Oasis Sens. When we arrived at Grand Oasis Sens, we discovered that the electric was out, the water was not running, and the phones were also not working. After much delay we finally got into our room, and we discovered that... More 

Helpful?
1 Thank Lamar S
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We appreciate the time you took to share your comments with us. We sincerely apologize for the inconvenience we caused by accommodating you in another hotel in the same area, with the same category and characteristics as ours. Despite this, we selected hotels that would meet your requirements, taking into account your comfort and satisfaction, as it was... More 

Travelers are raving about these Cancun hotels

Lawrenceville, Georgia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This was our first trip to Cancun and our first experience with an all-inclusive resort. The grounds were beautiful, clean and well maintained. Our room was nice, clean and the view/balcony was all that I had hoped for. We had upgraded to an oceanfront room and were not disappointed. The pools were clean and sparkling. Spent most of our time... More 

Helpful?
2 Thank cdhughes63
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities, our entertainment and our wide variety of restaurants. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to... More 

Commerce Township, Michigan
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

We just came back from 5 night vacation at this hotel. Overall it was OK since we didn't expect anything from this place. Food quality is average. This place has two places for breakfast to eat and both of them get very, very busy with line for 20 minutes to wait. Also, both places run out of food once in... More 

Helpful?
2 Thank BlackChai68
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is... More 

Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

This time i only went to the Oasis on a day pass to see Juan Magan, well, the whole day was really fun. We arrived around 10:30, we started with the wrong foot because the women at the lobby that would give us our passes would be really rude and i mean rude! i didn't want them to ruin my... More 

Helpful?
1 Thank marcoguzgon
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities, our entertainment and our wide variety of restaurants. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. ... more   less 

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5 | Cancun hotel zone, km 16.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $173 - $503 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Number of rooms: 613
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Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico
Hotel Style:
#53 Spa Hotel in Cancun
#53 Top resorts Hotel in Cancun
#67 On the Beach Hotel in Cancun
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