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Cancun Bay Resort

#43 of 182 Hotels in Cancun
Certificate of Excellence
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Cancun Bay Resort
Cancun Bay Resort
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924 Reviews from our TripAdvisor Community

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Showing 245: English reviews
Bayonne, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Room was always clean, bed very comfortable. Constantly had a drink, or 2 in my hand when I was near the pool or on the beach. Very patient and knowledgeable staff. Israel was AWESOME. He got to know my wife and I names, how she liked her coffee and had bacon for us at breakfast. Resort going through a renovation,... More 

Helpful?
Thank DandKJ2013
Bayonne, New Jersey
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I were quite surprised with Cancun Bay Resort. We read reviews and just thought, hey we have a place to rest our heads since we booked so late. They are undergoing renovations at this time but won't notice and you certainly won't be hindered by them. The rooms are very clean. Maria did an excellent job making... More 

Helpful?
Thank Kimberly R
1 review
5 of 5 stars Reviewed 2 weeks ago

I like everything, people, service everything. i am planning to come back. I like the way how the waitresses were attentive i am really going to miss this place. I also like how they were courteous and welcoming. Israel Lopez did a good job

Helpful?
Thank Esther C
A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago via mobile

We had a great time in Cancun and Cancun Bay made it convenient opening up at 0600 for their great breakfast and closing late for dinner. Israel who worked in the restaurant and by the pool was very attentive to our family. I still think he cant drink 60 beers a night even though he plays soccer ☺ Great place... More 

Helpful?
Thank A TripAdvisor Member
McAllen, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

-Loud thumping music at the pool all day long - small tired buffet for breakfast, lunch, dinner - all inclusive includes bar drinks but I always seem to have a hard time finding the bartender. When he is there he is a grump. - the room is quite large but old and run down. My room has 2 bedrooms, 2... More 

Helpful?
Thank monicaxo2016
A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago via mobile

Cancun Bay Resort was great! Great price! Great location & the staff was awesome made me and my family feel valued all around. Israel Lopez took great care of everything we needed in the restaurant. The best part was being right at the Cancun beach marina and right down the way from downtown only a $1.00 ride on the buses... More 

Helpful?
Thank A TripAdvisor Member
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel is nice, the customer service is amazing! All their employees were very helpful, courteous and friendly. I would recommend it just for the service. Especially Israel Lopez and Mauricio Dama were such great waiters! Thank you! You made our vacation memorable. The WiFi only works in the lobby.

Helpful?
Thank Silvia R
Port Talbot, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

My daughter Chelsea and I returned from Cancun last Wednesday, we had an amazing time! My 2nd visit her 1st we both thoroughly enjoyed. The newly refurbished rooms in this hotel are lovely, comfortable and very clean. The staff attentive, friendly and put up with bad Spanish! It is currently undergoing some improvements which will make it fab and we... More 

Helpful?
Thank KathyB240000
Sacramento, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 18, 2016 via mobile

Stayed here for one night. Expensive beers, low quality food. Outdated room - had lots and lots of empty cupboards but without any shelves, shower with grime, mold on ceilings. Make you sign for low-quality beach towels, a/c remote, tv remote, and room key upon check-in at the front desk, and carry these to your room yourself and back during... More 

Helpful?
1 Thank sallyhenn
Level Contributor
10 reviews
8 hotel reviews
3 of 5 stars Reviewed June 15, 2016 via mobile

We stayed here for two weeks it was nice and clean with a few freindly staff especially Guadalupe & Manwell who were always very welcoming and helpfull throughout our stay and would go out of there way to make our stay enjoyable! Also the manager was very helpfull seeing to our needs aswell upgrading us to oceon view which was... More 

Helpful?
Thank Kristian H
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Internet
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Multilingual Staff
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Cancun Bay Resort is located right on the Beach, at Mujeres Bay, in front of Isla Mujeres. Perfect for familys or group of friends. It's a budgeted resort with full services, and with a great location close to shopping malls, restaurants, harbors and Cancun downtown. This is a small resort with 2 restaurants one by the new pool with a beautiful ocean view's, the other offer a Full Buffet Breakfast everyday and a small deli for light and energetic meals. You can even take a Catamaran right from the Resort, and enjoy a day at Isla Mujeres. Beautiful views from sunset to sunrise with Cancun lights just by the bay... ... more   less 

Additional Information about Cancun Bay Resort

Address: Boulevard KukulKan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $88 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Cancun Bay Resort 2.5*
Number of rooms: 98
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Also Known As:
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Hotel Verano Beat Cancun
Verano Beat Club
Club Verano Beat Cancun
Hotel Style:
#39 On the Beach Hotel in Cancun
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