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Cancun Bay Resort

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#44 of 180 Hotels in Cancun
Certificate of Excellence
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Cancun Bay Resort
Cancun Bay Resort
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987 Reviews from our TripAdvisor Community

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Showing 259: English reviews
New York City, New York
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed there with my with. Great small relaxing resort. Great views and clean rooms. Nice pools and amazing staff, Specially the lobby staff. It's a resort that is in Cancun, but the same time feels like you are away from CANCUN. Great balance. I would say it's a boutique hotel.

Helpful?
Thank Lucy_bu
1 review
3 of 5 stars Reviewed 3 weeks ago

Good and warm stay, hotel isn't new however they are going through construction to renew the hotel, front desk people is very warm, Israel Lopez from the restaurant was great, he even use "artificial fireworks" while singing to me happy birthday. There are different activities during the night, karaoke, music and some others, if you want to go out, reach... More 

Helpful?
Thank Adrian A
1 review
4 of 5 stars Reviewed 4 weeks ago

Very good stay.A little noise with renovation there,but people made deference .Thank you Israel Lopez.The food was good but can be better.The pool was not so clean.When we booked we did not know they are in renovation.

Helpful?
Thank Емил В
Houston, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

Be prepared for nonstop jack hammering and sawing from 9am to 8pm. Relaxing it is not. About half the hotel appears to be under construction, it would have been nice to be notified of this beforehand so I could have booked elsewhere. Food is mediocre, mostly world cuisine buffet with a few Mexican dishes. The servers must be well paid... More 

Helpful?
Thank Richard P
Liverpool, Australia
1 review
5 of 5 stars Reviewed August 17, 2016

Just home from holiday at Cancun Bay Resort hotel. A big thank you to all the staff and management for making it a holiday to remember. The food was 1st class served by excellent staff including Alejandra, Cheila, Guadalupe, Israel and Daniel. The local beer was very nice served by Ivan the best barman in Mexico who always made sure... More 

Helpful?
Thank tonytomo61
Mexico
2 reviews
2 of 5 stars Reviewed August 15, 2016

Not bad, but It could be better. Unfortunately, I decided to stay three nights, the rooms really are very basic, at least the ones that are not in front of the beach. In my opinion only if you can afford a ocean view room, it worth it, if not, really you pay more that should be cost the room. The... More 

Helpful?
Thank edithvane
Level Contributor
2 reviews
5 of 5 stars Reviewed August 9, 2016 via mobile

My family stayed for 8 days and what a fun and relaxing resort it was. From our huge room upgrade to the activities , everything was fantastic. We had the best waiter in Israel Lopez. Highly recommended for a great time.

Helpful?
Thank Tom C
Lansdale, Pennsylvania
1 review
3 of 5 stars Reviewed August 5, 2016 via mobile

The hotel itself wasn't the greatest but the servers Guadalupe and Marlin were fantastic. They went out of their way to ensure that we always had everything we wanted/needed. The hotel needs updating and some of the staff could be friendlier. The food lacked variety as the selection was mostly Mexican food and did nothing to cater more towards picky... More 

Helpful?
Thank dschrdr
San Antonio, TX
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed August 3, 2016

Cancun Bay is an older resort in the Zona Hotelera, adjacent to the main catamaran docks.It is an older property in the midst of renovations, so dated furnishings and construction noise abound. The rooms are split levels, with the master bedroom above containing a king bed and tons of storage. The lower level has 3 twin beds and what used... More 

Helpful?
Thank Melvis_and_Laugh
2 reviews
5 of 5 stars Reviewed August 1, 2016

The resort was very nice. Everyone was very friendly. The water did not work when we first got there, but they were quick to get that fixed. The air conditioner in our room was not working very well, but it could have been worse and not worked at all! It did leak water which got all over my friend's clothes.... More 

Helpful?
Thank Heather F
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Cancun Bay Resort is located right on the Beach, at Mujeres Bay, in front of Isla Mujeres. Perfect for familys or group of friends. It's a budgeted resort with full services, and with a great location close to shopping malls, restaurants, harbors and Cancun downtown. This is a small resort with 2 restaurants one by the new pool with a beautiful ocean view's, the other offer a Full Buffet Breakfast everyday and a small deli for light and energetic meals. You can even take a Catamaran right from the Resort, and enjoy a day at Isla Mujeres. Beautiful views from sunset to sunrise with Cancun lights just by the bay... ... more   less 

Additional Information about Cancun Bay Resort

Address: Boulevard KukulKan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $85 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Cancun Bay Resort 2.5*
Number of rooms: 98
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Also Known As:
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Hotel Verano Beat Cancun
Verano Beat Club
Club Verano Beat Cancun
Hotel Style:
#40 On the Beach Hotel in Cancun
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