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Ocean Spa Hotel

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1 room 2 adults 0 children
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Ocean Spa Hotel
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2,435 Reviews from our TripAdvisor Community

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Showing 1,399: English reviews
Waterford, Michigan
Reviewed 1 week ago

The rooms were clean and comfortable. The restaurant, pool and beach were close by to the room. It was very convenient being on the first floor as we could walk out our patio door wall to get to these amenities. The food was good but did not seem to vary a whole lot. The pizza during the day and their...

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Helpful?
Thank mrborkowski
Newark, Delaware
Reviewed 2 weeks ago

Great place to stay in Cancun. Read alot of the reviews and had some concerns. Seems to me people are very critical and I'm not sure why. This place has a great breakfast/lunch/dinner buffet and if you don't want to do that, you can have Italian, Mexican or Asian dinner on rotating nights with reservations. Excellent staff. Great pool bar,...

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2Thank Daria R
Reviewed 2 weeks ago

We stayed here as a package deal for a "talk" that instead of taking 90-120 minutes like they said....it took as the whole morning..with 2 kids under 8 years old. This hotel is part of 4 (sunset world) we payed extra money in our "deal" to get a better room " DELUXE" instead of a standard room, that was a...

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1Thank Silvina M
Brooklyn
Reviewed 2 weeks ago via mobile

What made our vacation great were the hotel crew who went out of their way to provide assistance: Bellboy Oscar Waiters Miguel, Gelasio, Severiano EK, Roman, Rogelio, Capitan Edwin and all other bar/resto staff and bartenders Entertainment staff Jose who was very jolly and was the go-to guy as well as Ivan and Jimmy Security and motor lobby staff And...

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Thank Nerissa C
New York
Reviewed 3 weeks ago

Where to start? Rooms dirty and dilapidated. (Hair in bed and mystic dirt on the furniture and bed) Front desk is rude and unhelpful. You ask for anything (like a second key) and they will figure out how to charge you for it. Rooms are small and VERY basic. STAY SOMEWHERE ELSE

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1Thank Tom180
Austin, Texas
Reviewed 3 weeks ago

The Service was awesome the bell boy, house keeping and restaurant staff when over board with all the service. My experience was great if I ever go back to this hotel yes. not because is the best hotel but the staff is awesome.

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Thank Rocioriospelayo
Trinidad
Reviewed 3 weeks ago

I was super skeptical about going to this hotel especially since my friend got the offer as part of a time share agreement, however upon arriving there my mind was quickly changed. First up if you're looking for top notch hospitality and personalized fun this is your spot right here! i even booked a few nights at the Oasis Palm...

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1Thank Saundy007
B.C.
Reviewed 3 weeks ago via mobile

We stayed here in Feb 2017 for about 6 nights. Got it thru a phone call (timeshare). Overall the hotel is nice. It's not super big, which is what We liked. No lineups. Has an awsome beach, buffet food was great and the service was outstanding!! Lobby Bar - so much fun!! That's where we were every eve. Dancing, karaoke...

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3Thank Tamara40
Reviewed 3 weeks ago via mobile

My stay at ocean spa went well. I was pretty skeptical about it at first with some of the reviews but everything turned out fine. I had previously stayed at Grand Oasis Palm and I was not to thrilled to learn we were staying at a smaller hotel. I ended up loving the hotel mainly because of the friendly staff....

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Thank Andreaa M
san antonio, United States
Reviewed 3 weeks ago

We booked this hotel from a charity offering at an auction. It was difficult to get things setup as we had to do our own booking--hotel & air. The hotel is nice/grounds are well kept for a 30 year old hotel. Staff was nice/helpful. Not a very good beach--not good for swimming--use the pool!! The room was clean but maid...

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Helpful?
Thank Tommy K
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Free Internet
  • Spa
  • Breakfast included
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 

Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $146 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ocean Spa Hotel 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico
Hotel Style:
#41 Spa Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Ocean Spa Hotel staff and other travelers.
147 questions
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See all questions (147)

Questions? Get answers from Ocean Spa Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ocean view was awesome, we recommend all inclusive vacation, it was a good price.”
 of 5 bubbles kmhood2012, 4 days ago | Read review
“almost any room is near the beach and swiming pool very well Architectury”
 of 5 bubbles luisad0lf0r, 1 week ago | Read review
“higher floors always the best”
 of 5 bubbles kimcoloursp, 1 week ago | Read review
“Do not pay the extra money for "Deluxe Spa room" unless you just want a Jacuzzi in your room it is not worth it”
 of 5 bubbles 842silvinam, 2 weeks ago | Read review
“2nd and 3rd floor have a ocean and pool view 1st floor is not that great you have your on patio but not much of access to pool or ocean view”
  • not much of view
 of 5 bubbles Rocioriospelayo, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question