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Ocean Spa Hotel

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2,097 Reviews from our TripAdvisor Community

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Showing 1,250: English reviews
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

After I cancelled my booking with cliper club hotel at the middle of the night I had opportunity to get the best offer at the best suit of ocean spa hotel Cancun. I had a great time in this place. Restaurant attendant,Mr julio, and very kind chef Mrs Angelica they make me feel I am at my own home, with... More 

Helpful?
Thank amir s
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

Had a blast. Only a few small issues which the bell boy Alberto Sanchez the bell boy smoothed over for me. Really cool helpful guy. If you need anything i'd suggest you talk to him. Hope everyones trip is as fun as mine was.

Helpful?
Thank Walter W
Lodi, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel was clean, we had the king sized bedroom, big enough for us as a couple, we had a very nice view of the ocean, everyone was really friendly, Oscar was our favorite, Barbara was knowledgeable and friendly, she gave us coupons for restaurants and stores, the only part i didn't like was she gave us wrong info about... More 

Helpful?
1 Thank uchihalotte
Portland, Oregon
1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

Ocean spa was great. The beach Is a couple steps away and the service we received was amazing!! Fernando Alvarado was our server every night and we couldn't have been happier. Thanks so much Fernando for a great service and many laughs, we had a blast.

Helpful?
Thank gabyparra96
Pasadena, California
1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

This was a vacation promotion that was part of a package. You have to sit through some sales presentation. We bought a very good and affordable package. The food is great. Service is also very good. This place isn't the Ritz Carlton, but all the things you need to have a relaxing and enjoyable experience is here. We're glad we... More 

Helpful?
Thank David S
1 review
5 of 5 stars Reviewed 1 week ago via mobile

We really enjoyed our stay at the Ocean Spa Hotel. The wait staff at all the restaurants took care of us, and there were so many organized activities that we didn't feel like we needed to leave the grounds at all. Javier, Severiano, and Manuel in Caracol (and Frida) provided great service, Bart organized the activities, and everyone made our... More 

Helpful?
Thank Kailin J
Salinas, California
Level Contributor
1 review
2 of 5 stars Reviewed 1 week ago

Bare bones motel 6 on the north side of the hotel strip. "Marketing hotel" is how it was described to us by the Time Share sales people EVERYWHERE. Is it on the beach? Yes. That's about all the good stuff. If I was in college, on a budget, and not going to be or eat there... it was fine. For... More 

Helpful?
Thank Dragonkillers

Travelers are raving about these Cancun hotels

East Hawkesbury, Canada
Level Contributor
9 reviews
5 of 5 stars Reviewed 1 week ago

Westjet was exceptional, they treated us like VIP, made you foget about the plane ride. the movie was good and they served us snacks. a freind selected on line, after viewing many hotels reviews. the concierge welcome us and took us to the room which was better then what we expected. Dany the barman, even if he was 5 foot,... More 

Helpful?
Thank manonc925
1 of 5 stars Reviewed 1 week ago

poor food quality and rude staff at the swimming pool room area.Lunch buffet was horrible.Not even worth of a penny...Took lot of money for all inclusive but not worth.I would be be digging details of hotel before I book next time. Reception clerk was not friendly....

Helpful?
Thank Vincent T
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff here really go above and beyond expectations. The concierge is better than Sunset Lagoon's. The restaurant staff, particularly, Fernando Alvarado and Oscoo Eddie are excellent and happy personnel.

Helpful?
Thank EJ V
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Spa
  • Free Breakfast
  • Free Internet
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 

Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $138 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ocean Spa Hotel 3*
Number of rooms: 154
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Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico
Hotel Style:
#46 Spa Hotel in Cancun
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