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Ocean Spa Hotel

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Ocean Spa Hotel
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2,313 Reviews from our TripAdvisor Community

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Showing 1,335: English reviews
Reviewed yesterday NEW

We went to the hotel over Christmas and new year the Christmas meal was very good as was the new year meal it was very special. Can't say that about the rest of the time we were there.If you use then Mexican or Italian they are much better.The staff do not speak very good English .I will say the beach...

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Thank Amerdale
Reno, Nevada
Reviewed yesterday NEWvia mobile

We got this trip as a bonus week through our exchange company. They charged us $75 per person per day for all inclusive. This is a very small hotel with a tiny shallow beach area - cute area that is very good for toddlers and kids to swim and play. Mainly Spanish speaking guests. Most activities are conducted in Spanish....

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Thank houseofblackbird
Reviewed yesterday NEWvia mobile

If you are looking for a decent room and not much more, this is the place for you. The best thing about our stay here was the room. We asked for a king size bed so we got a large room at the very end of the building. It has an amazing view of the beach and ocean with a...

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Thank Craig H
Paris, France
Reviewed 2 days ago NEW

we would like to appreciate the excellent service we had from the staffs of Ocean Spa starting from the always smiling and polite hostess Alondra Vanessa Ramon, to the smart and hard working waiters Francisco Velazquez, Severiano Ek, Rogelio Islas, Francisco Caracol,Luis, Julio, Liset Fuentes, Hilda, Roberto and the manager Assad. Ocean Spa is known as the first hotel in...

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Thank ronaldllemit
Reviewed 3 days ago NEWvia mobile

In Ocean Spa's defense we arrived after it was dark and wasn't able to see everything. The staff upon entering were very nice and helpful. However this was not the Cancun resort we expected or planned for. The rooms are clean and cool but the highlights stop there nothing special and actually "dumpy" to American standards. Of course our stay...

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2Thank Kayla K
Reviewed 6 days ago NEWvia mobile

The good: smiling, polite and helpful food servers, helpful front desk staff, exciting and knowledgeable(of English and Cancun surroundings) concierge staff, food is plentiful and all day long, breakfast omelette buffet, food never gave me Montezumas revenge, well stocked bar, tasty mixed drinks, grand entranceway, lobby, and back pool area, free shuttle every hour to sister resorts, every room has...

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1Thank yeahwhynot
Reviewed 1 week ago

To Americans: If you are going to Cancun, Mexico to stay in your hotel or resort room, then Ocean Spa Hotel may not be the place for you. While the rooms were nice and comfortable, they were not top quality; however, they were clean and well kept. The staff at Ocean Spa is amazing, friendly, quick to help, gracious, kind,...

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4Thank Joseph C
Reviewed 2 weeks ago

We left for Cancun for a quiet experience and we were rewarded. The kids were left at home. This was just for the two of us. The hotel is away from the traffic and noise of the main strip yet we could get there within a few minutes using the hotel's shuttle. The beach was protected by Isla Mujeres and...

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1Thank Scott S
Reviewed 2 weeks ago

Francisco was a very good waiter, he assessed all of out needs and was very attentive. He was very efficient and made sure we were served immediately. His customer service was impeccable and I would really recommend his service and personality to all visitors visiting Ocean Spa Hotel.

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1Thank Hunter WangYi G
San Jose, California
Reviewed 3 weeks ago

GREAT GREAT SERVICE HERE!!! My friends and I really enjoyed our stay. The staff was amazing! Right when we got in we were handed drinks haha. It was great! We were there for about 4 days, but we really got to know the workers there. They all made a lot of effort to get to know us, which is rare...

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2Thank sandyland23
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for sharing your kind review. We are flattered to know that our staff's perfromance at Ocean Spa Hotel made the difference during your stay and left such a remarkable impression. We will be sure to share your commendations with Oscar in our next morning briefing and thank you for such a generous recommendation. We hope to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Free Internet
  • Spa
  • Breakfast included
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 

Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $142 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ocean Spa Hotel 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico
Hotel Style:
#43 Spa Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Ocean Spa Hotel staff and other travelers.
129 questions
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See all questions (129)

Questions? Get answers from Ocean Spa Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Our room was 424 would recommend great view of the beach and pool”
 of 5 bubbles Amerdale, yesterday | Read review
“3rd & 4th floor rooms provide the best views. 3rd floor room furthest to the North side was awesome!”
  • Beach view from North side 3rd floor room
  • View from 3rd Floor looking at pool and dining area
 of 5 bubbles R6201CUjosephc, 1 week ago | Read review
“get a room near the water front”
 of 5 bubbles scottsU5163JX, 2 weeks ago | Read review
“Our room is facing the pool and quite relaxing.”
 of 5 bubbles jeddash, 3 weeks ago | Read review
“North side of hotel has construction next door at the time of this posting. December 2016.”
 of 5 bubbles Atomsmasher2606, 3 weeks ago | Read review
5 of 5
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