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Ocean Spa Hotel

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2,057 Reviews from our TripAdvisor Community

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Showing 1,228: English reviews
Level Contributor
5 reviews
5 of 5 stars Reviewed yesterday NEW

The view was amazing! It was extremely HOT there our rooms weren't as cold as we would have liked them to be but we attributed that to the weather. Overall, everyone was amazing. Oscar and Alberto (Bellboy) were the nicest and very helpful. Nicole in the massage studio was also awesome.

Helpful?
Thank alicia a
Guapiles, Costa Rica
1 review
5 of 5 stars Reviewed 4 days ago NEW

excellent atention for us, mi wife and I by the people of the hotel at room, foods and beverages. At the same in the atractios that the hotel gives for the guests.Wendy and her people made our visit so good.

Helpful?
Thank joserdgz47
Anderson, South Carolina
Level Contributor
9 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Casino night at Ocean Spa was one of the best times we had while in Cancun!! A special thanks to Bart and Jessie for making this activity, family friendly! We had a blast playing Black Jack with funny money. The auction at the end added to the excitement. Can't wait to come back next year!!

Helpful?
Thank sbjgstoner
Missouri
2 reviews
4 of 5 stars Reviewed 1 week ago

Just arrived home from a great vacation in Cancun, Mexico. We stayed at the Ocean Spa. I have to admit after reading some of the previous reviews we were a bit hesitant, but I have to say we shouldn't have worried about anything. We had a great direct flight from St. Louis to Cancun. Our drive was waiting for us... More 

Helpful?
Thank snix2016
San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My daughter and I had a wonderful stay at this hotel. For a lower-end property we weren't expecting luxury but we were pleasantly surprised with the facility and activities provided. The best part of this hotel is the service and sport activities. We took advantage of most everything offered. We ate at all three restaurants (although the food was mediocre,... More 

Helpful?
1 Thank 52bettyc
1 review
3 of 5 stars Reviewed 1 week ago

I came to give a shout out to the following employees who made my parents and my stay enjoyable! I would like to thank Juan, and Manuel (both servers) from the morning staff at the buffet! They always remembered our drinks every morning and provided excellent service. As for the evening staff, I would like to thank Rafael (supervisor) for... More 

Helpful?
Thank Mark A
Lexington
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

What a great time we had with Reneeeeeeeeee and his crew. They bring on the party🏝! Great for the family. Lots to do in Isla Mujeres, they know where to guide you, very organized. Thanks for a day we will always remember. Viva México!

Helpful?
Thank VTefft
San Jose, California
1 review
3 of 5 stars Reviewed 2 weeks ago

Jorge Luis Hau Chan the server in the Mexican Restaurant was excellent. Frances the hostess in the restaurant was very friendly and helpful. The buffet food was fine. We liked the Mexican restaurant the best then the Asian Food.

Helpful?
Thank jennfliesbuys
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I love my stay! All the staff always initiate small conversation even though we don't speak spanish at all they try to talk to us in English very well. Oscar Pulido (Bell Boy) he's the best person there from the day we arrived til our last Day he still knows us!

Helpful?
Thank Flavie C
San Diego, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staff was great. Very friendly and helpful. Accommodations were okay. Bed was uncomfortable but room was adequate and had a large Jacuzzi bath which was a bonus. The hotel grounds were old, but well maintained. The buffet/food options were just okay. Not great. And it seemed like it was the same food every day. They had free activities such as... More 

Helpful?
2 Thank April P
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Spa
  • Free Breakfast
  • Free Internet
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Multilingual Staff
  • Free Parking
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 

Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $137 - $356 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ocean Spa Hotel 3*
Number of rooms: 154
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Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico
Hotel Style:
#45 Spa Hotel in Cancun
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