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Ocean Spa Hotel

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2,063 Reviews from our TripAdvisor Community

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Showing 1,231: English reviews
Winnipeg, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

We stayed at Ocean Spa Hotel. It's really awesome place to relax and enjoy with your family. So many activities like swimming (pool or beach), yoga in the morning, volleyball, aqua aerobics, bingo time, cooking class and casino night. Surely I'm gonna visit & recommend this place again with some family, relatives and friends.

Helpful?
Thank mhengquintana
San Diego, California
Level Contributor
142 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a smaller, quieter setting than many hotels in Cancun. The food in the buffet is not impressive, but the food in the reservation-only restaurants is wonderful. Jorge in the Mexican restaurant is the best server! This site is part of four all-inclusive hotels with a shuttle that visits all of them. Each site has its own appeal. Ocean... More 

Helpful?
Thank 5_Frosts
Perris, California
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The moment you enter into the lobby, you'll notice everyone is so friendly (the staff). They all speak English very well, and they all seem very helpful. The place is really clean, the room was what we expected from seeing the stock images on their website. Rooms are clean. It truly is "all inclusive", including alcoholic beverages, and some aquatic... More 

Helpful?
Thank randybarrera
Level Contributor
5 reviews
5 of 5 stars Reviewed 5 days ago NEW

The view was amazing! It was extremely HOT there our rooms weren't as cold as we would have liked them to be but we attributed that to the weather. Overall, everyone was amazing. Oscar and Alberto (Bellboy) were the nicest and very helpful. Nicole in the massage studio was also awesome.

Helpful?
Thank alicia a
Guapiles, Costa Rica
1 review
5 of 5 stars Reviewed 1 week ago

excellent atention for us, mi wife and I by the people of the hotel at room, foods and beverages. At the same in the atractios that the hotel gives for the guests.Wendy and her people made our visit so good.

Helpful?
Thank joserdgz47
Anderson, South Carolina
Level Contributor
9 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Casino night at Ocean Spa was one of the best times we had while in Cancun!! A special thanks to Bart and Jessie for making this activity, family friendly! We had a blast playing Black Jack with funny money. The auction at the end added to the excitement. Can't wait to come back next year!!

Helpful?
Thank sbjgstoner
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for your feedback. We are delighted to know that your stay at Ocean Spa Hotel was amusing and that you especially enjoyed casino night. We thank you for taking the time to metnion a few of our staff members by name; we will be sure to share your words of gratitude with them. We too, await... More 

Missouri
2 reviews
4 of 5 stars Reviewed 1 week ago

Just arrived home from a great vacation in Cancun, Mexico. We stayed at the Ocean Spa. I have to admit after reading some of the previous reviews we were a bit hesitant, but I have to say we shouldn't have worried about anything. We had a great direct flight from St. Louis to Cancun. Our drive was waiting for us... More 

Helpful?
Thank snix2016
San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

My daughter and I had a wonderful stay at this hotel. For a lower-end property we weren't expecting luxury but we were pleasantly surprised with the facility and activities provided. The best part of this hotel is the service and sport activities. We took advantage of most everything offered. We ate at all three restaurants (although the food was mediocre,... More 

Helpful?
1 Thank 52bettyc
1 review
3 of 5 stars Reviewed 2 weeks ago

I came to give a shout out to the following employees who made my parents and my stay enjoyable! I would like to thank Juan, and Manuel (both servers) from the morning staff at the buffet! They always remembered our drinks every morning and provided excellent service. As for the evening staff, I would like to thank Rafael (supervisor) for... More 

Helpful?
Thank Mark A
Lexington
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

What a great time we had with Reneeeeeeeeee and his crew. They bring on the party🏝! Great for the family. Lots to do in Isla Mujeres, they know where to guide you, very organized. Thanks for a day we will always remember. Viva México!

Helpful?
Thank VTefft
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Spa
  • Free Breakfast
  • Free Internet
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 

Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $137 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ocean Spa Hotel 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico
Hotel Style:
#45 Spa Hotel in Cancun
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