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Ocean Spa Hotel

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Ocean Spa Hotel
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2,388 Reviews from our TripAdvisor Community

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Showing 1,372: English reviews
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Elkview, West Virginia
Reviewed yesterday NEW

The staff was amazing. They met us in the lobby with a drink to get our vacation started. Check in was a few hours later than we expected but we were able to check out the grounds and get something to eat and drink while we waited for our room to be prepared. The ladies cleaning our rooms always left...

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Helpful?
Thank rosed781
Jamaica, New York
Reviewed 3 days ago NEW

1. Rooms are outdated 2. Housekeeping didn't give clean towels, washcloths on a daily basis, we had to call front desk for fresh towels etc. 3- The food and drinks were terrible. Thank god we didn't get suckered into all inclusive. we ate out every day. 4-Staff were rude and offensive. We would complain and their attitude was like "oh...

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Helpful?
Thank belindaalfonso8
Reviewed 4 days ago NEWvia mobile

First time in Cancun, Mexico great experience. I cannot thank enough the service they provide: *The Bellboys Oscar Pulido and Alberto Garcia - ask them questions about in and out of the hotel, or going around to places, they are "The Men." *The Caracol area was ok, too: Ricki, Manuel Acosta, and Irving makes your morning a great day to...

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Helpful?
Thank Yjna O
South Carolina
Reviewed 4 days ago NEW

Ocean Spa Hotel, Cancun. AI Let's start this review with just a touch of back story….. First…. After numerous cruises, the wife and I, after much discussion, decided to try an All Inclusive land vacation for the first time. Second…. (First mistake, by many opinions here on TA), my wife fielded a sales call while working from home one morning....

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Thank LR J
Wilson, North Carolina
Reviewed 5 days ago NEW

1. It was a nice place to just sit back and enjoy the sunrise and sunset. 2. It is best to just out with the locals every night. The buffet was not appetizing. The only good meal was breakfast. 3. The staff was great I do have to say that. they remember what you like and try to fulfill your...

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2Thank Laticia B
Reviewed 6 days ago NEW

The hotel is nice but what really makes it special is the cleanliness and service. I work for a company that values service so as a customer that is important to me. Ana at the front desk, Oscar at the door and Irving in the dining areas are what makes this hotel special. The room was clean and comfortable. The...

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3Thank Mona-Lisa S
Reviewed 1 week ago via mobile

I enjoyed my time at Ocean Spa Hotel. The beach was more marina like, but acceptable and kept clean. Unfortunately there was a hotel rehab happening next door, which woke me up at 8 a.m. every morning. Staff was excellent and courteous. Asian dining experience was the best. Could have used more chairs at the pool. Activity director Jimmy is...

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1Thank Kelly A
Indianapolis, Indiana
Reviewed 1 week ago

The room was nice, first floor walk out to pool and restaurant. The hotel was clean, Everyone was very nice and inviting especially Francisco Velazquez. He was very entertaining and mad our dining experiences memorable. The beach was clean also.

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Thank geedarnell
Dover, New Hampshire
Reviewed 1 week ago via mobile

Staying at the Ocean Spa Hotel right now and thanking Adam in the Lobby Bar for great service and the fact he is the Master of the Manhattan. Keep those drinks coming Adam! Beach great and stay going well.

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Helpful?
Thank Eric H
Reviewed 1 week ago

Alberto Garcia was an awesome Bellmen. If we had a question about activities, shopping, restaurants and even places to visit that were not listed - he was able to assist us. All his recommendations were beyond!! Wanna have fun that's "beyond fun" talk to Bellman Arnesto!

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Helpful?
Thank Ray W
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Free Internet
  • Spa
  • Breakfast included
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 

Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $141 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ocean Spa Hotel 3*
Number of rooms: 154
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Travelocity, Hotels.com and Orbitz so you can book your Ocean Spa Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico
Hotel Style:
#42 Spa Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Ocean Spa Hotel staff and other travelers.
142 questions
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Questions? Get answers from Ocean Spa Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“There was usually something going on at the pools at night so a room overlooking the pool would be great!”
 of 5 bubbles rosed781, yesterday | Read review
“All rooms have a great view!”
 of 5 bubbles raywY1415AE, 1 week ago | Read review
“Higher Floor”
 of 5 bubbles nataliacW5155GN, 2 weeks ago | Read review
“No advice for finding a room.”
 of 5 bubbles L6114JVMichelle, 2 weeks ago | Read review
“Stayed in Rm 320 and I thought it was the best room ever”
 of 5 bubbles noimebalaba, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question