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Ocean Spa Hotel

Booking.com$200*
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07/07/2017 07/08/2017
1 room 2 adults 0 children
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Ocean Spa Hotel
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2,543 Reviews from our TripAdvisor Community

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Showing 1,458: English reviews
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Reviewed yesterday NEWvia mobile

Loved everything about the hotel! My boyfriend and I went with another couple and although we might've been the youngest people there, that didn't stop us. Jimmy, the activities coordinator went above and beyond for our group! He was not only extremely professional, but he made us feel like we were one of his friends! After the first time he...

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Helpful?
Thank Briana C
Denver, Colorado
Reviewed 2 days ago NEW

We were called in advance for our pick up arrangements which were waiting for us upon arrival. Our 1st room was on the ground floor which we didn't want so they immediately moved us to the 3rd floor and did so with a smile. The room was nice (only a little warm) and the cleaning services were great. The food...

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Thank lorimoriarty
Reviewed 3 days ago NEW

Super friendly staff, especially Alberto Garcia/Bell Boy. Unfortunately the room was a little underwhelming, but had a great ocean view. Food was good at the buffet and staff was fun and very friendly.

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Thank MikeandLoretta D
Reviewed 5 days ago NEW

Rooms are perfect, the food is delicius but havent some mexican food. My favorite employee is Ismael to Caracol Restaurant, is a nice and servicial person. He has excellent attention to the customers.

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Thank Lorena G
Cancun, Mexico
Reviewed 5 days ago NEW

We arrived to check in this property and it was nothing like the pictures on line. A complete nightmare! The room smelled like acetone and the property had life safety issues. We had to locate other accommodations after traveling 6 hours to get there. I could not recommend this property to anyone.

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Thank donaldbP5298UG
Reviewed 5 days ago NEW

First let me start off with the three people that really made my trip at the Ocean Spa enjoyable. Jose Antonio at the omelette bar, Joaquin, and Damian at the lobby bar. All three were very attentive and took care of anything I needed. Truly great service. Now for the hotel. The air conditioning doesn't really work (the room never...

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Thank Ian M
Victoria, Canada
Reviewed 6 days ago NEWvia mobile

Our room at the ocean spa hotel was very basic and not overly clean when we got it. The shower would spill water all over the bathroom floor and the shower head was old and rusty. They forgot towels (and they have a very weird/strict towel policy there). When the room was cleaned again (tip was left for them) they...

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Thank kristin s
Pittsburgh
Reviewed 1 week ago via mobile

Ocean Spa was a great hotel to visit. The room was nice, the pool, beach...absolutely wonderful. The staff, especially Roman, Miguel and Marco were exceptional. Roman gad the chef prepare a special meal for our last night! The all inclusive aspect was great. I would definitely come here again!

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Thank Maria C
Boston, Massachusetts
Reviewed 1 week ago

The hotel provided great views of the bay & beach. The restaurants on property were good as was the service. 2 of the servers in the Mexican restaurant were outstanding. Their names were Miguel & Roman. A bell boy named Alberto also was very helpful to us. The hotel is on a busy street, but you would not know it...

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Helpful?
Thank deliveryts
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for your review. At Ocean Spa Hotel, we strive to provide a one of a kind culinary experience and we are truly delighted to know that you much enjoyed our menu. We will be sure to share your kind comments with the personnel you mentioned by name and thank you for your generous recommendation. We hope...

Reviewed 1 week ago via mobile

We had a wonderful time here at Ocean Spa Hotel! In Concierge,Martin and also Len Aguilar were welcoming and knowledgeable! Diana was very friendly too. Oscar Pulido and Alberto Garcia were a great help as bus boys! Alberto was also very knowledgeable of surrounding attractions.The wait staff were exceptional! Dalven and Ismael went above and beyond in excellence of customer...

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Helpful?
Thank CherieSparling
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for taking the time to share your lovely review in regards to your last experience at Ocean Spa Hotel. We take pride in our diligent staff and are delighted to know that their personalized service left such a remarkable impression. We will be certain to share your lovely comments with them in our next morning briefing....

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07/07/2017 07/08/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Free Internet
  • Spa
  • Breakfast included
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 

Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $138 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ocean Spa Hotel 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico
Hotel Style:
#43 Spa Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Ocean Spa Hotel staff and other travelers.
157 questions
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See all questions (157)

Questions? Get answers from Ocean Spa Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Good rooms”
lorenagB5519WN, 5 days ago | Read review
“Good luck!”
donaldbP5298UG, 5 days ago | Read review
“Ask for a higher floor room to take advantage of the views and the breeze.”
deliveryts, 1 week ago | Read review
“Only 3 stories, rooms have a good sized balcony with a table and chairs for relaxing and a great view of the ocean and a small marina”
262jacquek, 2 weeks ago | Read review
“Ocean view is the way to go!”
jst4me0711, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Booking.com
$200* /night
View Deal
TripAdvisor$200
Priceline$238
Expedia.com
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*Disclaimer
Prices are for 1 room, 2 adults
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