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Oasis Smart

#42 of 180 Hotels in Cancun
Certificate of Excellence
Avenida Tulum Esq. Brisa s/n | Col. Centro, Cancun 77500, Mexico (Formerly Oasis America)
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Oasis Smart
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395 Reviews from our TripAdvisor Community

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Showing 100: English reviews
Honolulu, Hawaii
Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed September 10, 2015

I stayed at this hotel a few times ... the room was nice with great a/c, nice hot water and the room was comfortable. The Bar was fun as well. Although the Staff could lighten up as when I would have a guest it was like a national secret or something .. My guest had to contact me and was... More 

Helpful?
Thank Indi M
OasisHotelResorts, Director de Recepción at Oasis Smart, responded to this review

Dear Guest, Thank you for the nice words about our hotel and facilities, we’re glad you had a good time during your visit, on the other hand we want to apologize for any inconveniences you found, is important to point out we take our guests security very, very serious, and this is one of the reasons why we ask so... More 

Brooklyn, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed September 6, 2015

We stayed here this August - the hotel itself is very attractive and our room was quite comfortable and nice. However, Oasis Smart could stand to improve its customer service at the front desk. We waited over 2 hours to check in to our room, after arriving at 3.30 pm (3 is the start of check-in time). The front desk... More 

Helpful?
4 Thank alicia b
OasisHotelResorts, Director General at Oasis Smart, responded to this review

Dear Guest, Thank you for share your experience on our hotel with other Trip Advisor users, we are happy to read you qualify the hotel facilities as great and we sincerely apologize for the inconveniences you found at the front desk, for us is very important to make you feel home since the moment you arrive and we apologize for... More 

Sherwood Park, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 26, 2015

The pool was a great surprise. Great drinks, great service and the food was good too! Sergio was our favorite waiter and I wished that he worked at the pool more often. The rooms were clean and modern, the air conditioner worked great and it was nice to have a fridge and a safe for our passports. The front desk... More 

Helpful?
3 Thank mexicomichelle
OasisHotelResorts, Director General at Oasis Smart, responded to this review

Dear Guest, Thank you very much for this great comments about our hotel and specially for the mention you made about a member of our team, for us is very important to connect with you on a human level and is always comforting to know we actually achieved this goal. On the other hand, we have made a note on... More 

Mexico City, Mexico
1 review
5 of 5 stars Reviewed August 23, 2015

we were on the 5th floor, and the view of the the pool was awesome especially at night, it was like WOW. i must visit again sometimes in the near future. i have friends that already wants to visit cancun

Helpful?
Thank Lainey3371
OasisHotelResorts, Director General at Oasis Smart, responded to this review

Dear Lainey, Thank you for this positive comments about our hotel and even more about our services, we work hard to make every guest feel at home and it's always a happy moment when we can confirm we did a good job, we thank you for that. We hope you can come back very very soon, we'll be waiting to... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 15, 2015

The Oasis Smart Cancun and its staff are excellent! Carlos, Jose made breakfast and the entire stay a most excellent experience. We stayed from 22nd July till 5th August and had the greatest of times. All of the staff where great but Carlos was my main man the whole holiday nothing was a problem for him or Jose who treated... More 

Helpful?
1 Thank Jamie D
OasisHotelResorts, Director de Recepción at Oasis Smart, responded to this review

Dear Jamie, For us to read such great comments about our hotel is the best way to start the week and we thank you for that, the hotel really worries to offer great experiences that have true value for each one of our guests, but even more, to connect in a human level with people that choose Cancun as their... More 

Hackensack, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 12, 2015

our confirmed reservation was for 4 nights,at the Oasis, when we arrived we were told that there were no rooms because they overbooked and we were going to have to stay at another hotel (KRYSTAL URBAN) for 2 nites and return to the Oasis Smart for the other 2 nights The Krystal Urban was under construction and no way near... More 

Helpful?
2 Thank NEECE310
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 10, 2015 via mobile

Let me start by saying they will try to send you to an older hotel just don't go stay here it is way nicer! The pool is small but relaxing, the A/C works pretty well, the rooms are clean and the staff is friendly. They told me I would get a free taxi to the airport if I had stayed... More 

Helpful?
Thank Kyle F
OasisHotelResorts, Director de Recepción at Oasis Smart, responded to this review

Dear Kyle, Thank you for shared your experience with others T.A. users, we are glad to know that your overall review is positive and that the services and facilities meet your expectations, hopefully you'll have the chance to come back to Cancun very son and stay with us one more time, it would be a pleasure to say hello again.... More 

Orange County, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 1, 2015

I booked my trip to Cancun, and the site I used put me on an island across the water, making it IMPOSSIBLE for me to get to my original 6 a.m. flight because of the ferry schedule. I booked this hotel not knowing much about it, and because I wanted a least a COUPLE of days in ACTUAL Cancun. When... More 

Helpful?
1 Thank HabloJeff
OasisHotelResorts, Director General at Oasis Smart, responded to this review

Dear Jeff, Thank you so much for this kind words about our hotel and our staff, we work very hard to offer positive experiences for each one of our guests and it’s always an honor to read you enjoyed your time with us. For us it was a pleasure to have you here and we would've liked to have you... More 

Queretaro, Mexico
Level Contributor
101 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed July 8, 2015

the hotel is very clean , they offers a lot of services , breakfast is include and is very good, the location is not so good , far away of the beach, but the rest was perfect, the service is good and the rooms are comfortable

Helpful?
1 Thank Diana B
OasisHotelResorts, Director General at Oasis Smart, responded to this review
Google Translation

Estimada Diana, Muchas gracias por esta reseña y por los comentarios positivos respecto a nuestro hotel y nuestros servicios, nos... More 

Bastrop, Texas
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed June 26, 2015

We decided to stay downtown Cancun to see the sights before our plane left early the next day. They had a secure parking lot for our rental car which was great. We were early to the hotel and they let us check in( 3 hours early.) The hotel room was clean and modern....the bathroom had a nice large shower and... More 

Helpful?
1 Thank Bastrop_TexasMairi
OasisHotelResorts, Director General at Oasis Smart, responded to this review

Dear Guest, Thank you for take the time to write this review about our hotel and our services, we’re very glad your overall experience was good and also that you took advantage from our privileged location and wander through the streets of Cancun, we have made a note about the noise at night and you can be sure it will... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Standard Oasis Double Room - Executive Floor (45)
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
"Who says you can't be smart and beautiful? Not me! I mix business and pleasure in a most delightful way: a downtown location, an ultra-hip decor and an Executive Floor with great facilities plus a swimming pool, Spa, fitness center and Beach Club access at the Oasis Palm. I'll even throw in a complimentary Smart Car for your stay - how clever is that?" ... more   less 

Additional Information about Oasis Smart

Address: Avenida Tulum Esq. Brisa s/n | Col. Centro, Cancun 77500, Mexico (Formerly Oasis America)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $49 - $82 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Oasis Smart 3*
Number of rooms: 177
Reservation Options:
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Also Known As:
Oasis America Hotel Cancun
Oasis America Cancun
Hotel Style:
#6 Best Value Hotel in Cancun
#29 Business Hotel in Cancun
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