I selected this hotel on the excellent reviews and it's location. I didn't want an overpriced all inclusive on the beach so this hotel ticked all the boxes. I was not disappointed. Upon check in, first impressions of hotel it had a funny damp smell and felt quite dark. However, I was checked in promptly and handed a free bottle of water. My request for a high floor room was granted. I was very pleased with the size of the room and it's facilities. The room was really spacious, modern with fridge, large screen TV, an LCD screen by the bed showing the hotel's offerings, which was a nice touch. The balcony was large with a view of downtown Cancun which caught the evening's sun. The bed was huge with loads of cushions and pillows and very comfortable. The bathroom was small but had a great shower. There was a nice area for tea/ coffee facilities and two bottles of water provided per day. After a long flight I slept like a log with no noise whatsover. The breakfast area was really nicely laid out, some mornings they were a little late opening which was stressful when you had an early pick up for a day trip. There was a good selection of breads, pastries, muffins, cerials, fruit and hot foods. The quality was not the best , apart from the bread which was amazing! I only used the pool area on the last day. It is a beautiful oasis, very relaxing with day beds and jacuzzis, really tranquil until they put the loud music on. Because of the high building, the pool area did not get much sun until late morning. It didn't bother me as I got the bus to the beach, without paying beach hotel prices. One of the best things about this hotel is it's location. I have no idea why people would pay a fortune to stay by the beach as it's so easy to get to on the bus that run almost constantly and takes about 15 minutes and costs about 50p. I walked one day, it did take two hours but it is possible. There are two shopping malls within walking distance, a very good supermarket across the road albiet a very dangerous road to cross with no crossing and a Walmart which was a bit of a further walk. There is also a great outdoor Mexican food court opposite the bus station, that the locals use. If you want to avoid the tourist trail. Another bonus most of the day tours pick up from this downtown hotel. The bus station is a 5 minute walk and if you want to do day trips to Coba, Playa De Carmen etc the Aldo bus station is about 15 minute walk. Don't pay for expensive tours that give you no time to see anything, I only discovered that buses go to these places on the last day and wish I had of known sooner. I had a fantantic stay, even though I was a guest at the start of the pandemic. I would certainly come to Cancun again and select this hotel.…
Great Service.. stayed at the hotel for a week Viry always greeted us with a smile and remembered us every morning on our way to eat breakfast. Alby, Erick, Marco, Jose & Alberto always had a positive and great service for us. The hotel itself was great it was right in the center of Cancun. We had easy access to markets and restaurants. The pool was very refreshing to come to, during a long sunny day. Highly recommend this hotel, definitely a place to stay & come back again.
This is an urban alternative to the strip. Located right in the heart of Cancuns finest dining it is a delightful experience. Staff is friendly, rooms were clean and modern. We were concerned about noise, but the rooms and hotel were exceptionally quiet even though they seemed quite full. If you want to experience real Cancun and still be quite safe, this may be a great starting point.
Stayed at the Oasis Smart Jan this year. Nice hotel--not too big. Being Canadian, we missed our Local Tim Hortons but that's ok because the coffee shop at the hotel was really nice and the ladies working there made it special. Tip of a friendly hat to Gaby who went out of her way to make out vacation just that much better! Hi Gaby
We stayed at the Smart Cancun by Oasis last year and we're really happy with the location as we are not beach people. We would come down for coffee at their coffee shop just off the lobby every morning and we're usually served by Gabby. She was friendly and the service was great. We returned to this hotel this January, a year later and Gabby not only remembered us from last time but amazing she remembered how we liked our coffee. The staff here all deserve *****