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Smart Cancun by Oasis

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Avenida Tulum Esq. Brisa s/n Downtown Cancun, Cancun 77500 Mexico
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveler (780)
Dining (39)
Room & Suite (35)
Travel safe during COVID-19
A note from Smart Cancun by Oasis
Updated 05/14/20

About

#41 of 238 hotels in Cancun
Location
Cleanliness
Service
Value
"Who says you can't be smart and beautiful? Not me! I mix business and pleasure in a most delightful way: a downtown location, an ultra-hip decor and an Executive Floor with great facilities plus a swimming pool, Spa, fitness center and Beach Club access at the Oasis Palm. I'll even throw in a complimentary Smart Car for your stay - how clever is that?"
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Outdoor pool
Fitness Center with Gym / Workout Room
Bar / lounge
Entertainment staff
Nightclub / DJ
Business Center with Internet Access
Secured parking
Wifi
Pool / beach towels
Restaurant
Breakfast buffet
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Private balcony
Room service
Safe
Flatscreen TV
Room types
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Business
Languages Spoken
English, Spanish
1,475Reviews295Q+A91Room tips
Traveler rating
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Popular mentions
ilovestotravel83 wrote a review Nov 2020
United Kingdom175 contributions98 helpful votes
I selected this hotel on the excellent reviews and it's location. I didn't want an overpriced all inclusive on the beach so this hotel ticked all the boxes. I was not disappointed. Upon check in, first impressions of hotel it had a funny damp smell and felt quite dark. However, I was checked in promptly and handed a free bottle of water. My request for a high floor room was granted. I was very pleased with the size of the room and it's facilities. The room was really spacious, modern with fridge, large screen TV, an LCD screen by the bed showing the hotel's offerings, which was a nice touch. The balcony was large with a view of downtown Cancun which caught the evening's sun. The bed was huge with loads of cushions and pillows and very comfortable. The bathroom was small but had a great shower. There was a nice area for tea/ coffee facilities and two bottles of water provided per day. After a long flight I slept like a log with no noise whatsover. The breakfast area was really nicely laid out, some mornings they were a little late opening which was stressful when you had an early pick up for a day trip. There was a good selection of breads, pastries, muffins, cerials, fruit and hot foods. The quality was not the best , apart from the bread which was amazing! I only used the pool area on the last day. It is a beautiful oasis, very relaxing with day beds and jacuzzis, really tranquil until they put the loud music on. Because of the high building, the pool area did not get much sun until late morning. It didn't bother me as I got the bus to the beach, without paying beach hotel prices. One of the best things about this hotel is it's location. I have no idea why people would pay a fortune to stay by the beach as it's so easy to get to on the bus that run almost constantly and takes about 15 minutes and costs about 50p. I walked one day, it did take two hours but it is possible. There are two shopping malls within walking distance, a very good supermarket across the road albiet a very dangerous road to cross with no crossing and a Walmart which was a bit of a further walk. There is also a great outdoor Mexican food court opposite the bus station, that the locals use. If you want to avoid the tourist trail. Another bonus most of the day tours pick up from this downtown hotel. The bus station is a 5 minute walk and if you want to do day trips to Coba, Playa De Carmen etc the Aldo bus station is about 15 minute walk. Don't pay for expensive tours that give you no time to see anything, I only discovered that buses go to these places on the last day and wish I had of known sooner. I had a fantantic stay, even though I was a guest at the start of the pandemic. I would certainly come to Cancun again and select this hotel.
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
Room Tip: Main road rooms have the afternoon/ evening sun and view of downtown
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Response from Customer Service, Director General at Smart Cancun by Oasis
Responded 1 week ago
Dear Guest, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable with TripAdvisor readers. We are pleased you had such a great time during your stay with us. We are happy to hear you enjoyed our dining options, facilities, the pool area, and our calm and relaxed atmosphere. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation. We truly hope to have the honor of welcome you back soon so you can continue to enjoy our hotel. Kind regards, Alfredo García.
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Jennifer R wrote a review Mar 2020
San Diego, California6 contributions
Great Service.. stayed at the hotel for a week Viry always greeted us with a smile and remembered us every morning on our way to eat breakfast. Alby, Erick, Marco, Jose & Alberto always had a positive and great service for us. The hotel itself was great it was right in the center of Cancun. We had easy access to markets and restaurants. The pool was very refreshing to come to, during a long sunny day. Highly recommend this hotel, definitely a place to stay & come back again.
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Date of stay: March 2020Trip type: Traveled with family
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Response from Customer Service, Director General at Smart Cancun by Oasis
Responded Mar 17, 2020
Dear Jenifer, It is a pleasure to know that you enjoyed your vacations in our hotel and that you received a great service. We are delighted you enjoyed our calm and relaxed atmosphere, our restaurant, the pool area, and our personalized service. We will, of course, congratulate our staff for being attentive, smiling, and making you feel at home. We are proud to say we have staff always ready to give their best at all times and create positive experiences for our guests. We appreciate you recommending us and we hope to see you again soon. Kind regards, Gabriel Torre.
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PGW W wrote a review Mar 2020
10 contributions1 helpful vote
This is an urban alternative to the strip. Located right in the heart of Cancuns finest dining it is a delightful experience. Staff is friendly, rooms were clean and modern. We were concerned about noise, but the rooms and hotel were exceptionally quiet even though they seemed quite full. If you want to experience real Cancun and still be quite safe, this may be a great starting point.
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Date of stay: February 2020Trip type: Traveled as a couple
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Response from Customer Service, Director General at Smart Cancun by Oasis
Responded Mar 4, 2020
Dear Guest, First and foremost, thank you for allowing us the opportunity to host your holidays. We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed our facilities, location and personalized service we offer. Our staff works hard to satisfy our guests so that they have amazing experiences. It would be a pleasure for us to welcome you again on your next visit to Cancún. Kind regards, Gabriel Torre.
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Lucy/Steve wrote a review Feb 2020
1 contribution
Stayed at the Oasis Smart Jan this year. Nice hotel--not too big. Being Canadian, we missed our Local Tim Hortons but that's ok because the coffee shop at the hotel was really nice and the ladies working there made it special. Tip of a friendly hat to Gaby who went out of her way to make out vacation just that much better! Hi Gaby
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Date of stay: January 2020
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Response from Customer Service, Director General at Smart Cancun by Oasis
Responded Feb 26, 2020
Dear Guest, First and foremost, thank you for allowing us the opportunity to host your holidays. It gives us great pleasure to know that you enjoyed our coffee shop and our personalized service. We greatly appreciate the special mention of that member of our team who helped make your stay more pleasant. We will of course congratulate her for their amazing work. It would be a pleasure for us to welcome you again on your next visit to Cancún. Kind regards, Gabriel Torre.
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Steve B wrote a review Feb 2020
Niagara Falls, Canada2 contributions1 helpful vote
We stayed at the Smart Cancun by Oasis last year and we're really happy with the location as we are not beach people. We would come down for coffee at their coffee shop just off the lobby every morning and we're usually served by Gabby. She was friendly and the service was great. We returned to this hotel this January, a year later and Gabby not only remembered us from last time but amazing she remembered how we liked our coffee. The staff here all deserve *****
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Date of stay: January 2020Trip type: Traveled as a couple
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Response from OasisHotelResorts, Director General at Smart Cancun by Oasis
Responded Feb 19, 2020
Dear Guest, We are pleased your stay with us has motivated you to share such a great review about our hotel. We are happy to know that you have enjoyed your vacations in our hotel and that you received such excellent service. Thank you for highlighting the qualities that made your stay unforgettable, having repetitive guests encourages us to continue innovating and looking for the detail that will allow us to surprise you once again. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation. We will certainly congratulate the member of our team for her amazing job. It would be a pleasure for us to welcome you again on your next visit to Cancún. Kind regards, Gabriel Torre.
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PRICE RANGE
$58 - $93 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
oasis america hotel cancun, oasis america cancun
FORMERLY KNOWN AS
Oasis America
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
177
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Frequently Asked Questions about Smart Cancun by Oasis
Which popular attractions are close to Smart Cancun by Oasis?
Nearby attractions include Cuncrawl (0.2 miles), Ambarte Cancun (0.2 miles), and Avenida Tulum (0.3 miles).
What are some of the property amenities at Smart Cancun by Oasis?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Smart Cancun by Oasis?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Smart Cancun by Oasis?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Smart Cancun by Oasis?
Conveniently located restaurants include Peter's Restaurante, La Dolce Vita downtown, and Rino's Pizza Time.
Are there opportunities to exercise at Smart Cancun by Oasis?
Yes, guests have access to a fitness center and an outdoor pool during their stay.
Are any cleaning services offered at Smart Cancun by Oasis?
Yes, dry cleaning and laundry service are offered to guests.
Does Smart Cancun by Oasis offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Smart Cancun by Oasis?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Smart Cancun by Oasis?
Many travelers enjoy visiting Zona Arqueologica El Rey (6.3 miles), Scorpion’s Temple (5.2 miles), and Hacienda Mundaca (7.7 miles).