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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
We could not wait to see our favorite hotel in downtown Cancun, therefore we booked it again for a week. Unfortunately, several staff members were new to us but Claudia O., Isabel R., Rodrigo M. and their supervisor Manuel M. had been as friendly as...More
1 Thank Dokwes
Response from OasisHotelResorts, Director General at Smart Cancun by OasisResponded 6 days ago
Dear Guest,
It is a pleasure to know that you have chose us to enjoye your 5th vacations in our hotel and that you received such excellent service.
We are proud to say we have a team always ready to give their best at all...More
The only time I was greeted was at the time of check-in. Thereafter no one in personnel greeted me, again. I would greet them because it's a habit of mine and would only receive blank stares. The person cleaning our room would only provide the...More
Review collected in partnership with this hotel
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Thank Ivette R
Response from OasisHotelResorts, Director General at Smart Cancun by OasisResponded 1 week ago
Dear Ivette,
We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future.
Furthermore, we would like to let you know we are very...More
This place has a beautiful pool and restaurant with excellent foods. The rooms are clean but the air conditioner was very noisy and loud. It like you are sleeping in a furnace room. If they replace it for a modern air conditioner system I will...More
Thank ubonzzy
Response from OasisHotelResorts, Director de Recepción at Smart Cancun by OasisResponded 2 weeks ago
Dear Guest,
Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you.
We greatly appreciate all the suggestions you mentioned, they certainly help us improve in order to...More
Rooms were modern and clean. Pool and poolside bar were well looked after, and provided entertainment.
Staff were friendly and made our party feel like a party.
Gym was well equipped, clean and modern.
Well up to business American standard.More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Colin L
Response from OasisHotelResorts, Director General at Smart Cancun by OasisResponded 2 weeks ago
Dear Colin,
We are flattered to know that your stay with us has motivated you to share such a great review about our hotel.
We are very happy to have met your expectations and that you were able to have an excellent trip to Cancun....More
Nice super clean hotel, bed sheet change every day,
We come early June, I guess due to the low season there were not lots of restaurants open in the hotel.
The room was spacious and very clean.
Person was very friendly and comprehensive (Spanish and...More
Thank Stephan S
Response from OasisHotelResorts, Director General at Smart Cancun by OasisResponded 2 weeks ago
Dear Stephan,
We are flattered to know that your stay with us has motivated you to share such a great review about our hotel.
We are very happy to have met your expectations and that you had an excellent trip to Cancun. We work hard...More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
Amenities
Top amenities
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Meeting Rooms
Business Center with Internet Access
Free Parking
Concierge
Banquet Room
Dry Cleaning
Conference Facilities
Laundry Service
Multilingual Staff
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Details
Price range
$52 - $99 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#4 Best Value Hotel in Cancun
#29 Business Hotel in Cancun
#32 Luxury Hotel in Cancun
Room types
Family Rooms ,
Suites
Number of rooms
177
Reservation Options
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Hi, I heard it takes long time to check in? I will came there in the evening and hope it won't take long?
1-how long it will take if we already booked in advance for a week in Aug. Is it showed in the system or do we need to bring the print out confirmation from the package?
2-I picked this hotel because it is free wifi and free drinking water. Will the bottled water refill in the fridge everyday?
3-Can I walk to the beach , how long does it take? How long does it take to walk to nearby restaurants, fruitstands, and chedraui for basic needs...?
4-How far is ADO bus from the hotel? Thank you
June 23, 2017|
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Response from OasisHotelResorts | Property representative |
Hello Tim,
1. As many other hotels check in time is at 3:00 p.m. and it doesn´t take very long. You could bring your confirmation in you email, but it will of course appear on our system.
2. Yes, our housekeepers refill... More
Hello Tim,
1. As many other hotels check in time is at 3:00 p.m. and it doesn´t take very long. You could bring your confirmation in you email, but it will of course appear on our system.
2. Yes, our housekeepers refill the minibars daily.
3. Despite the beach is very close, it is not on a walking distance, we reccommend taking the bus. Youll make about 10 minutes to the beach. Chedraui, restaurants, mall and more is just around the corner of our street.
4. The ADO is very very close from the hotel
See you soon!
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Diana L
Is this hotel near the beach?
June 21, 2017|
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Response from Dokwes | Reviewed this property |
No, it is not. You have to take a bus ~10 minutes drive or the Hotel provides a shuttle .
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missmia
I will be staying here for 6 nights in July, and would like to know if the hotel offers laundry services? Also, what type of breakfast is included?
June 17, 2017|
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Response from OasisHotelResorts | Property representative |
Hello there!
We do not offer laundry service, however there are a lot of laundries close by.
The breakfast included is buffet.
Best regards,
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Room Tips
"They need to hire all new personnel. I'm pretty sure they have noticed the decline in business."
United States