Smart Cancun by Oasis
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Avenida Tulum Esquina Brisa, Cancun 77500 Mexico
5 people are viewing this hotel
$58
Free cancellation until 05/28/22
$54
Free cancellation until 05/28/22
$82
$43
Free cancellation until 05/30/22
Travelocity$58
Hotels.com$58
Priceline$82
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (939)939
Pool & Beach (188)
Room & Suite (159)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 01/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Smart Cancun by Oasis
Updated 01/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#13 of 268 in Cancun
Location
4.3
Cleanliness
4.4
Service
4.2
Value
4.3
"Who says you can't be smart and beautiful? Not me! I mix business and pleasure in a most delightful way: a downtown location, an ultra-hip decor and an Executive Floor with great facilities plus a swimming pool, Spa, fitness center and Beach Club access at the Oasis Palm. I'll even throw in a complimentary Smart Car for your stay - how clever is that?"
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Outdoor pool
Fitness Center with Gym / Workout Room
Bar / lounge
Entertainment staff
Nightclub / DJ
Business Center with Internet Access
Secured parking
Wifi
Pool / beach towels
Restaurant
Breakfast buffet
Snack bar
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Private balcony
Room service
Safe
Flatscreen TV
Room types
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Business
Languages Spoken
English, Spanish
Location
Full view
90Good for walkers
Grade: 90 out of 100
78Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
Contact
Avenida Tulum Esquina Brisa, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
1771Reviews306Q+A93Room tips
Reviews
Traveler rating
- 1,130
- 366
- 138
- 64
- 73
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Most Recent
Thank you for the good service. I immediately felt very welcome and I needed that! My food got delivered to my room and Carlos, Filemon and Raul were muy excellente. Muchisimas gracias por eso! Voy a volver :)
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Adriana Urdaneta, Director General at Smart Cancun by Oasis
Responded 1 week ago
Dear Guest, Thank you for taking the time to share your experience. We are delighted you enjoyed our food options and our personalized service. We are proud to say we have a team always ready to give their best to make every single one of our guests feel at home and make sure they have a wonderful vacation. We will congratulate them on their amazing job. We hope to have the honor of welcoming you back soon so you can continue to enjoy our hotel. Kind regards, Alfredo García.
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It was a great experience. AKerzali was a great server. Great customer service. The restaurant and food were great. Me and my boyfriend both enjoyed our stay. We strongly recommend this place. Rooms were great and clean.
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Date of stay: February 2022Trip type: Traveled
Helpful
Response from Customer Service, Director General at Smart Cancun by Oasis
Responded 1 week ago
Dear Rachel, Thank you for sharing your comments with us regarding your stay at our Hotel. It gives us great pleasure to know that you had such a great time during your stay. Also, we are happy to hear you enjoyed the facilities, gastronomic options, and personalized service we offer. We will of course congratulate our staff for their outstanding service. We hope to have the honor of welcoming you back soon so you can continue to enjoy our Hotel. Kind regards, Alfredo García.
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Such an a bartender! Filemon was a great guy and helped us with everything he was extremely kind and funny. Made great drinks and recommendations. If you get him as.your bartender you're lucky!! Raul was who helped us at the pool side was great, everyone was professional and attentive.
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Customer Service, Director General at Smart Cancun by Oasis
Responded Apr 11, 2022
Dear Guest, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation. We will certainly congratulate them on their amazing job. Hope to see you again on your next visit to Cancun. Kind regards, Alfredo García.
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This is the 4th time staying at the OH and it never disappoints. Filemon and his boss Erick ensure that your every satisfaction is met. I will be returning soon. They, especially Fineman works his tail off to ensure your satisfied.
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Customer Service, Director General at Smart Cancun by Oasis
Responded Apr 6, 2022
Dear Gary, Thank you very much for sharing such kind comments with TripAdvisor readers; we are very pleased that your fourth stay with us was as good as the first, it was an honor having you. It is a pleasure to know you enjoyed your vacation with us and that you received such excellent service. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation. We will certainly congratulate them on their amazing job. We would be honored to welcome you again on your next vacation. Kind regards, Alfredo García.
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Really good hotel, great pool area. Price is very good for what rooms are. I stayed with some friends for 6 days and we honestly had a great time. One little thing, they charged my friend's credit card twice, and when they reimbursed they were short over $50. They seem to have a problem with their atms/payment system because at the bar we also had issues with ALL our cards so just watch out for a double charge.
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Date of stay: March 2022
Rooms
Service
Sleep Quality
Helpful
Response from Customer Service, Director General at Smart Cancun by Oasis
Responded Mar 4, 2022
Dear Khrissy, Thank you very much for sharing your comments with TripAdvisor readers. We are glad you had a nice stay and that you enjoyed our facilities and personalized service; our staff works hard to make every single one of our guests feel at home and make sure they have an amazing experience. We also want to thank you for your observation; we have reported this inconvenience to the corresponding department to avoid any issues in the future. We hope to have the honor of welcoming you once again in the future. Kind regards, Alfredo García.
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This hotel was a bad experience. I've stayed at 2 other "budget class" hotels in the area so can compare the level of quality / service at this price point. This hotel markets to people looking for a budget location in Cancun away from the more expensive beach areas. The hotel is marketed as both "Oh!" and "Smart". It's the same place, just two different names. You can walk to a large mall and many restaurants / bars easily from the hotel which was a big plus I hoped. Pro's: The pool is nice, comfortable, and the pool bar service is helpful and friendly. Clean and sanitary. Lots of free bottled water (4 liters) in room. Parking was secure and plentiful and free. Excellent and stable internet 75 mbps+ Con's: Many. : 1.) Much like a prison, security here decides when / if you can leave. There is no self-checkout option. Without your "release ticket" from the front desk, security will prevent you from leaving the building. After you make it out of the building, the parking security enforces the same requirement to present an "escape ticket" to leave the premises with your car. 2.) Front desk service extremely slow and understaffed. Front desk could not find my reservation made directly with Oasis - (not Expedia, etc) without emailing my reservation confirmation to the front desk. 3.) Security won't let you bring a friend in without registering identification at the front desk. This means waiting in line.... again.... with as few as one front-desk staff attempting the slow check-ins (see above). 4.) Breakfast quality was about a 4 out of 10 at best. Way worse quality than similar Cancun area hotels and I ate almost none of it except coffee. The coffee was good. 5.) Room quality: Dilapidated. Much outdated items, worn-out / broken items - especially lamps -- very poor lighting. My room 108 had no real window or balcony and looked out to ventilation vents / fans for the restaurant if you dared open the window. Truly an awful room 108, felt punitive. My recommendations to this hotel are: 1.) Improve front desk service / staffing and create reasonable processes / communicate reasonable processes for entry and exit. This isn't a prison or jail, yet you treat guests as if it is. 2.) Closely review room furnishings and replace broken and severely outdated items. Please don't bother posting a generic response to this review without addressing the specifics listed.…
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Date of stay: February 2022
Rooms
Service
Sleep Quality
Room Tip: If you get 10# or 108, ask for a different room!
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Helpful
Response from Customer Service, Director General at Smart Cancun by Oasis
Responded Feb 28, 2022
Dear Guest, We appreciate the time you have taken to share such detailed comments about your experience. We are truly sorry that we were not able to meet your expectations, we would like to sincerely apologize and let you know that all your comments and opinions are considered to improve our service. For us, it is very important to clarify that one of our policies is that the release ticket is required to check out of the hotel. This rule is implemented in order to avoid any guests leaving our facilities without liquidating their balance corresponding to the number of days they stayed. The last thing we want is to make you feel uncomfortable, but thank you for letting us know the inconveniences you had at the front desk and with the security so we can enforce and improve the service. For us, it is essential that all of our guests feel comfortable in our hotel. Additionally, it is a shame that the food did not meet your expectations; these are prepared to the highest quality standards; be sure we will speak with the Food and Beverage department to ensure the satisfaction of our guests. Last but not least, we have carefully read your comments and created a detailed report; be assured that we have passed these issues on to our maintenance team, and in this way, we can continue to improve day by day to offer our guests a better room quality. Regardless of these issues, we are happy to know you were able to enjoy the relaxing atmosphere, our pool area, service, and the amenities of your room. We reiterate once again our sincere apologies for any setbacks you experienced and hope you can give us another opportunity to welcome you again so we can enhance your perception of our hotel. Kind regards, Alfredo García.
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Stayed here cor 10 days great hotel perfect location in downtown staff where great Daniel in the dining room and poolside was very helpfull also the security on the front door where great will definitely come back and recomend to anyone
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Date of stay: February 2022Trip type: Traveled
Helpful
Response from Customer Service, Director General at Smart Cancun by Oasis
Responded Feb 25, 2022
Dear Will, We are pleased to greet you and at the same time thank you for choosing our hotel during your visit to Cancun. Thank you for highlighting the qualities that made your stay unforgettable. We are happy to know that you enjoyed our location, facilities and that you received such a great service. It is gratifying to receive great comments regarding our staff; be assured that we will congratulate them for their terrific work. We are delighted to have met your expectations and also for choosing our hotel. Kind regards, Alfredo García.
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Excellent service in food, assembly and first class food. Thank you very much Frinne Soda for your support to achieve the success of this event. Raúl Ruiz, we appreciate the attention in each of the services.
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Date of stay: February 2022Trip type: Traveled
Helpful
Response from Customer Service, Director General at Smart Cancun by Oasis
Responded Feb 17, 2022
Dear Leonora, We take this opportunity to thank you for choosing our Hotel. We are pleased to know your event was a success. It is a pleasure to know that you enjoyed our facilities, gastronomic options, and personalized service we offer. Our events department works very hard to create unforgettable experiences in every event we organize. We are very grateful for the special mention of those members of our team who contributed to making your event an unforgettable experience. We hope you will give us the honor of serving you again in a near future. Kind regards, Alfredo García.
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Absolutely fantastic service from Filemon, Erick, Sergio, Javier and the rest of the staff. Fantastic drinks , fantastic food, very clean , and excellent facilities. Definitely the best hotel I've been to in Cancun.
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Date of stay: January 2022Trip type: Traveled
Helpful
Response from Customer Service, Director General at Smart Cancun by Oasis
Responded Jan 19, 2022
Dear Guest, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are happy to know you enjoyed our facilities, food, drink options, and the personalized service we offer. Our staff works hard to satisfy our guests so that they have amazing experiences. We hope to have the honor of welcoming you once again soon. Kind regards, Alfredo García.
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Aketzali Lugo, Filemón and other team members were very helpful during our time in the cafeteria. They warmly greeted us and ensured that our needs in the cafeteria were taken care of. Aketzali demonstrated excellent leadership qualities when she carried out her duties. She liaised well with her team when the caferira became packed and helped to maintain a chaos free and safe environment (maintaining standard COVOID- protocols).
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Date of stay: December 2021
Value
Location
Service
Room Tip: Make sure the A.Cs are working properly before you accept the room, as it's time consuming to...
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Helpful
Response from Customer Service, Director General at Smart Cancun by Oasis
Responded Jan 3, 2022
Dear Guest, Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. It is a pleasure to know that we exceeded your expectations and that you enjoyed our excellent service. We are proud to say we have a staff always ready to give their best at all times and create positive experiences for our guests.We will of course congratulate our staff for being attentive, smiling, and making you feel at home. We would be honored to welcome you again on your next vacation. Kind regards, Alfredo García.
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PRICE RANGE
$58 - $99 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
oasis america hotel cancun, oasis america cancun
FORMERLY KNOWN AS
Oasis America
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
177
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Claim Your Listing Frequently Asked Questions about Smart Cancun by Oasis
Which popular attractions are close to Smart Cancun by Oasis?
Nearby attractions include Cuncrawl (0.2 miles), Ambarte Cancun (0.2 miles), and Cancun Vibes (0.2 miles).
What are some of the property amenities at Smart Cancun by Oasis?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Smart Cancun by Oasis?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Smart Cancun by Oasis?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Smart Cancun by Oasis?
Conveniently located restaurants include La Dolce Vita downtown, Peter's Restaurante, and Rino's Pizza Time.
Are there opportunities to exercise at Smart Cancun by Oasis?
Yes, guests have access to a fitness center and an outdoor pool during their stay.
Are any cleaning services offered at Smart Cancun by Oasis?
Yes, dry cleaning and laundry service are offered to guests.
Does Smart Cancun by Oasis offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Smart Cancun by Oasis?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Smart Cancun by Oasis?
Many travelers enjoy visiting Zona Arqueologica El Rey (6.3 miles), Scorpion’s Temple (5.1 miles), and Hacienda Mundaca (7.7 miles).
Is Smart Cancun by Oasis accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.