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Smart Cancun by Oasis

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#41 of 181 Hotels in Cancun
Certificate of Excellence
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Smart Cancun by Oasis
Smart Cancun by Oasis
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548 Reviews from our TripAdvisor Community

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Showing 164: English reviews
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Vernon, Canada
Reviewed 3 days ago NEW

Friendly staff easy to get around close to bus stop and taxi. Good restaurant by the pool. Street side room are a little nosy in the morning because the local start work early.room was cleanedited daily. Lots of room in the room.

Review collected in partnership with this hotel
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Helpful?
1Thank Adam F
OasisHotelResorts, Director General at Smart Cancun by Oasis, responded to this review

Dear Adam, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities, entertainment and personalized service we offer. Our staff works hard to satisfy our guests so that they have amazing experiences....

Allentown, Pennsylvania
Reviewed 5 days ago NEW

Manuel, the front desk person was very pleasant and accommodating.. We were able to check in to our room earlier than expected. Aside from the air conditioning being a bit on the cooler side and we were not able to adjust it, I do not have any thing but praise for this hotel. This hotel comes highly recommended if you...

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Helpful?
3Thank 163Luvtotravel
OasisHotelResorts, Director General at Smart Cancun by Oasis, responded to this review

Dear Guest, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We will of course congratulate our staff for their outstanding service. We go to great lengths to provide our guests with a variety of...

Reviewed 6 days ago NEW

Due to the busy time, Oasis Smart had accidentally overbooked the hotel, and didn't have room. Fortunately for us, they had contracted with another hotel, which was actually an all inclusive hotel in the hotel zone. They paid for our taxi on the way to and from the other hotel. We ended up staying in the other hotel for two...

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Helpful?
Thank Aaron W
OasisHotelResorts, Director General at Smart Cancun by Oasis, responded to this review

Dear Aaron, We appreciate the time you took to share your comments with us. We sincerely apologize for the inconvenience we caused by accommodating you in another hotel. Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as...

Port Dover, Canada
Reviewed 1 week ago

We stayed at this hotel while we were in Cancun for business/pleasure. The location was perfect. Plenty of local restaurants that were very inexpensive. The parking was easy and handy. We stayed at the Smart Oasis and it shares the pool/bar area with the sister hotel "Oh". The drinks and food at the hotel were great and also inexpensive. I...

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Helpful?
2Thank RLaing_13
OasisHotelResorts, Director de Recepción at Smart Cancun by Oasis, responded to this review

Dear Guest, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities, entertainment and personalized service we offer. Our staff works hard to satisfy our guests so that they have amazing experiences....

Reviewed 1 week ago via mobile

Good for those people that want a cheap, nice hotel stay within the local area away from the "All Inclusives" where you simply stay on a beach, get drunk, eat a quesadilla and get tan (which in my opinion is a waste of money if your go to a different country to do this since you can just about do...

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Helpful?
2Thank Diego A
OasisHotelResorts, Director General at Smart Cancun by Oasis, responded to this review

Dear Diego, Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. It is a pleasure to know you enjoyed our facilities and especially our excellent service. We will of course congratulate our staff for being attentive, and making you feel at home...

Ottawa, Canada
Reviewed 2 weeks ago via mobile

Stayed 3 nights last yr and again 3 nights this yr. Had forgotten the beautiful fragrance... smelled it as we pulled up from the airport very welcoming smell (and I don't like perfumes etc). Room was clean and comfortable. A/C worked well. What we really like is the pool area - it really is an oasis especially considering you are...

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Helpful?
1Thank FSD17
OasisHotelResorts, Director General at Smart Cancun by Oasis, responded to this review

Dear Guest, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities, entertainment and personalized service we offer. Our staff works hard to satisfy our guests so that they have amazing experiences....

Toronto, Canada
Reviewed 2 weeks ago

On the website they said: "Who says you can’t be smart and beautiful? Not me! I mix business and pleasure in a most delightful way: a downtown location, an ultra-hip decor and an Executive Floor with great facilities plus a fitness center and Beach Club access at the Oasis Palm. I’ll even throw in a complimentary Smart Car for your...

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Helpful?
Thank Adrian P
OasisHotelResorts, Director General at Smart Cancun by Oasis, responded to this review

Dear Adrian, Thank you for sharing your comments with us regarding your stay at our hotel. We offer our sincere apologies that your time spent with us did not meet all your expectations. It is important for us to clarify that the Smart Car rental is free, our guests only pay for insurance. This is stated on our website, as...

Paris, France
Reviewed 2 weeks ago via mobile

Good and well situated hotel downtown in Cancún, on the avenida Tulum, 15 min walking from the ADO bus station and close from lots of restaurants/bars. 15-20 min by taxi from the beach and zona hoteleria/clubs. Excellent service at the reception, rooms clean and well furnished, taxi available all the time in front of the entrance of the hotel. Good...

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Helpful?
1Thank evemamondo
OasisHotelResorts, Director General at Smart Cancun by Oasis, responded to this review

Dear Guest, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We are very happy to have met your expectations and that you were able to have an excellent trip to Cancun. We work hard to create positive experiences for our guests and for you to remember...

Ottawa, Canada
Reviewed 3 weeks ago

My family and stayed at the Smart Cancun by Oasis from February 21-28, 2017. We had nothing but a tremendously positive experience staying at this property! The room was spacious. The bathroom was clean, well equipped and had great water pressure. The room cleaner, I think his name is Efrain, was amazing! Every day we came back to a new...

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Helpful?
3Thank DanielCDA
OasisHotelResorts, Director General at Smart Cancun by Oasis, responded to this review

Dear Daniel, Thank you for your kind comments. It gives us great pleasure to know that you enjoyed your stay with us. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our facilities and food since we work really hard to...

Vancouver, British Columbia
Reviewed 3 weeks ago

This hotel was nice, felt very safe, and was clean. The only down side was an extremely loud water pump noise in our room with an extremely loud air conditioner. Our friends had a room down the hall that had a new a/c unit and no water pump noise. Also, they did overbook the hotel and will offer some guests...

Review collected in partnership with this hotel
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1Thank alanah356
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834 photos of this hotel

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Business Center/Function Rooms (2)
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Amenities (57)
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Pool (59)
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Dining (58)
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Standard Oasis Double Room - Executive Floor (45)
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Standard Oasis King Room - Executive Floor (53)
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Standard Oh! King Room (47)
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Suite Oh! (70)
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The Hotel (61)

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Free Parking
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
"Who says you can't be smart and beautiful? Not me! I mix business and pleasure in a most delightful way: a downtown location, an ultra-hip decor and an Executive Floor with great facilities plus a swimming pool, Spa, fitness center and Beach Club access at the Oasis Palm. I'll even throw in a complimentary Smart Car for your stay - how clever is that?" ... more   less 

Additional Information about Smart Cancun by Oasis

Address: Avenida Tulum Esq. Brisa s/n | Downtown Cancun, Cancun 77500, Mexico (Formerly Oasis America)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $47 - $83 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Smart Cancun by Oasis 4*
Number of rooms: 177
Reservation Options:
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Also Known As:
Oasis America Hotel Cancun
Oasis America Cancun
Hotel Style:
#3 Best Value Hotel in Cancun
#29 Business Hotel in Cancun
#34 Luxury Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Smart Cancun by Oasis staff and other travelers.
184 questions
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Questions? Get answers from Smart Cancun by Oasis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Great Value”
 of 5 bubbles 163Luvtotravel, 5 days ago | Read review
“Try to get a room with a pool view and possibly level 2 or 3. They have balconies. The street side we were on was a bit noisy.”
 of 5 bubbles RLaing_13, 1 week ago | Read review
“They don't give our free rental smart cars, they lied.”
 of 5 bubbles adrianp84, 2 weeks ago | Read review
“Rooms top the back are quieter”
 of 5 bubbles jamespars0ns, 3 weeks ago | Read review
“Ask for pool side”
 of 5 bubbles N2821XBdanielh, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question