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Oasis Smart

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#47 of 180 Hotels in Cancun
Certificate of Excellence
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Oasis Smart
Oasis Smart
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432 Reviews from our TripAdvisor Community

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Showing 116: English reviews
Salmon Arm, Canada
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

If your looking to explore downtown Cancun this is a great option. Spent 4 days here in early Sep. before moving on to Holbox. Loved the local an great cheap eats all around ya. Pool area was nice even though we only enjoyed it 1 time as we were out exploring the city an its vast eating places. Really enjoyed... More 

Helpful?
Thank masonjar62
Eindhoven, The Netherlands
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Room was spacious and clean. Beautiful pool area with music and the interior gives you a real luxurious feeling. Also adults only in some pool areas, that is really nice to relax. Tasty breakfast. But some areas of the gym aren't suited for European sized people, on the cross trainer I hit my head to the ceiling and I'm 1.78m.... More 

Helpful?
Thank Tanya2808
Victoria, Canada
Level Contributor
81 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

First time in Cancún and I have to say that this was a good choice, of course it depends on what kind of traveler you are, we love to experience the places and mingle with people wherever we have a chance to go. The hotel has been renovated and looks nice, check-in was quick and we got a room on... More 

Helpful?
1 Thank OscarIvan
OasisHotelResorts, Director General at Oasis Smart, responded to this review

Dear OscarIvan, Thank you for this detailed review about our hotel and our services. It makes us happy to know you had a good time and that your overall experience was positive, even more, we are very happy to read you would like to come back to the hotel. For us, this is the proof that we did a good... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Went with friends on a day pass. The service was great but when someone in my party fell and broke his arm for a wet floor. May i add there was no signs stating to be careful. They tryed to blame us for drinking alchole that they served us. Drinking or not the floor was wet and anyone could have... More 

Helpful?
2 Thank theonlyjua
OasisHotelResorts, Gerente at Oasis Smart, responded to this review

Dear guest, We are sorry for the accident your friend suffered inside our hotel, however it is important to mention a couple of things about this incident. First is important to say that the area where the accident occur is an antiskid floor as it happend in the pool area, there was a sign on the hallway that conduce to... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed at Oasis Smart twice already with my boyfriend and we really love it. The staff is excellent, helpful and friendly and even remembered us both from the first time we stayed, 4 months ago. Our waiter in the White Terrace, Felipe was one of the highlights of the entire trip. He was so fun and friendly and... More 

Helpful?
2 Thank Emily D
OasisHotelResorts, Director General at Oasis Smart, responded to this review

Dear Emily, We are so happy to read your review, not only because you had a good time at the hotel but because you receive such a great service from a member of our team we'll make sure he receive your comments to motivate him to keep doing a fantastic job, for us this is the most important goal we... More 

Victoria, Canada
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed in this hotel for one night after arriving in Cancun before traveling south the next day. The room was adequate but had an odd smell in it, like bleach or some sort of strong cleaner. It was relatively clean, but there was black mould around the ceiling, which is to be expected to some degree given the humidity... More 

Helpful?
3 Thank iamqueencharlotte
OasisHotelResorts, Director General at Oasis Smart, responded to this review

Dear Guest, Thank you for your review, We are sorry to know you had this inconvenience at your room, we truly apologize and of course we will contact the maintenance chief so he can take action and solve this problem right away, unfortunately you only stay for a night, but we would love to have you at the hotel again,... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The rooms are terrible, with crappy shower stalls, shower heads that barely function, water that rapidly oscillates from freezing to scalding hot, bugs all over the place, and BLOOD STAINS (!!) on the sheets. The air conditioner kept breaking down and was so loud you could barely hear yourself think. The WiFi is almost completely useless. Don't count on even... More 

Helpful?
4 Thank michaelhall1k
Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 19, 2016

Generally, this is a great hotel if you are looking to stay away from the "Hotel Zone" that looks more like Miami than Mexico. if what you are looking for is a relaxing, worry-less, all-inclusive, potato couch style of vacation... this is NOT the place to go to. That being said, the hotel has all the amenities that you would... More 

Helpful?
5 Thank JTovc
OasisHotelResorts, Director General at Oasis Smart, responded to this review

Dear guest, Thank you for this review, I think you really explained it very well, our location is fantastic, as well as our pool area. We are very happy to know you enjoyed your time with us and we really hope to see you again in the n ear future, for us it would be a pleasure to have you... More 

Windsor, Canada
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed August 19, 2016

My friend and I stayed at this hotel. The service is bad. To begin with they could not find our reservation. The safety box was broken, the remote for the TV did not work and the phone was broken either. We told them right away when we arrived about this things that had to be taken care of. They never... More 

Helpful?
2 Thank Leonora568
OasisHotelResorts, Director General at Oasis Smart, responded to this review

Dear Leonora, Thank you for your review, We are very happy to know you enjoyed our amazing pool zone as well as the service of the waiters on that area, we are also happy to know you enjoyed the included breakfast at our restaurant "Mega Bites" it is important for us that you enjoy every aspect of your vacations and... More 

Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed August 17, 2016 via mobile

I suggest nobody stays here! The air conditioner in the room barely works. The wifi is the worst I have experienced. The customer service at the pool bar is very bad. The day I went to the pool bar there was only about 3 people there and the look on the bar staff's face when I went to order 2... More 

Helpful?
1 Thank Darren M
OasisHotelResorts, Director General at Oasis Smart, responded to this review

Dear Guest, We are very sorry to read we did not met your expectations during your recent stay, we like to offer our guest a relax atmosphere and great service so you can feel at home and we are sorry We did not accomplished this goal with you. But you can be sure we thank you for your review as... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Hotel & Grounds (33)
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Amenities (57)
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Pool (59)
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Dining (58)
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Standard Oasis Double Room - Executive Floor (45)
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Standard Oasis King Room - Executive Floor (53)
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Standard Oh! King Room (47)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
"Who says you can't be smart and beautiful? Not me! I mix business and pleasure in a most delightful way: a downtown location, an ultra-hip decor and an Executive Floor with great facilities plus a swimming pool, Spa, fitness center and Beach Club access at the Oasis Palm. I'll even throw in a complimentary Smart Car for your stay - how clever is that?" ... more   less 

Additional Information about Oasis Smart

Address: Avenida Tulum Esq. Brisa s/n | Col. Centro, Cancun 77500, Mexico (Formerly Oasis America)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $48 - $81 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Oasis Smart 3*
Number of rooms: 177
Reservation Options:
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Also Known As:
Oasis America Hotel Cancun
Oasis America Cancun
Hotel Style:
#4 Best Value Hotel in Cancun
#29 Business Hotel in Cancun
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