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Barcelo Tucancun Beach

#49 of 181 Hotels in Cancun
Certificate of Excellence
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Barcelo Tucancun Beach
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3,975 Reviews from our TripAdvisor Community

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Showing 2,294: English reviews
central coast
2 reviews
4 of 5 stars Reviewed yesterday NEW

Loved our stay but please get rid of Dolphinaria! What a sad, sad display of a beautiful ocean mammals living in a pool instead of it's natural habitat (THE OCEAN) which is about 100 yards from the dolphin "pool" (pond)! Would love to return but we do not support the living arrangement for the dolphins.

Helpful?
Thank kcottonCentralCoast
Mexico City, Mexico
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

The hotel is awesome, great service, great view to the beach, a lot of pools (one for adults only). I travelled with my nephew and they have an area for kids, where they are able to play and they organise activities for them to have fun too! There are plenty of restaurants in the hotel and you have to make... More 

Helpful?
Thank noracotto
San Jose Succotz, Belize
Level Contributor
111 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Not sure where to start...but perhaps the comparison is because of having stayed at other Barcelo hotels where the same is expected? The cons first: - Our check in was a tad delayed and it does seem to have preferential guests regardless of where you are in line for the check in - Booked online through the "MyBarcelo" website although... More 

Helpful?
1 Thank mmanza74
Juan A, Gerente at Barcelo Tucancun Beach, responded to this review

Dear mmanza74, We have read your comments and we regret that on this occasion we didn't get your expectations. Allow me to clarify that we do not have preferential guests at the front desk. All our guests are checked in according to their arrival time, that's why we have a line. Everyone is important to us and deserves all our... More 

Oak Grove, Louisiana
1 review
4 of 5 stars Reviewed 3 days ago NEW

We enjoyed the beach and the service was great. Our beach waitress Dalida Perez was amazing . She brought our drinks all the way to the beach where we were lounging in our chairs many times and always had a smile on her face. All our servers (Fredi Bastro) were great in all restaurants and the food was great .... More 

Helpful?
Thank dpfarms20
Juan A, Gerente at Barcelo Tucancun Beach, responded to this review

Dear dpfarms20, We have read your comments and we want to thank you for taking the time to write such a nice review of our services facilities and staff members. Our guests comments whether positive or negative are very important to us and help us improve our service and facilities so that you can notice the changes in your next... More 

Northville, Michigan
1 review
5 of 5 stars Reviewed 4 days ago NEW

We had a wonderful time at Barcelo. Clean facility and friendly staff. The shows were great. We want to thank Rafael Izquierdo for a wonderful evening, His service was excellent and was just an outstanding person. He was very fun and friendly. He contributed to a wonderful time in Cancun. We are looking forward t visiting again at Christmas time... More 

Helpful?
Thank joannemetrusias
1 review
5 of 5 stars Reviewed 5 days ago NEW

There is so many wonderful things I can say about this hotel and the service we received. I was celebrating my 45th birthday with 5 of my girlfriends. Our experience began when we checked in at the First Premium Club. Our concierge was amazing!! She explained everything to us in detail and treated us like queens. Our rooms along with... More 

Helpful?
Thank Franchesca C
Juan A, Gerente at Barcelo Tucancun Beach, responded to this review

Dear Franchesca, First of all receive our greetings, the same way we want to send you our appreciation for the time that you have taken to send us your comments. Feedback from our guests past and present is essential for improving our services and achieve our goal of complete customer satisfaction. It is a pleasure to read your review and... More 

La Paz, Bolivia
Level Contributor
120 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

It's a good hotel that lacks the open spaces of other Barcelo properties and is therefore generally crowded: pools, restaurants etc. Facilities are basic and adequate despite a recent remodelling from what I understand. Regretfully food is average with the two by appointment only restaurants offering bland food that definitely convinces you not to bother with future reservations. The wine... More 

Helpful?
Thank JoseLuisContreras
Juan A, Gerente at Barcelo Tucancun Beach, responded to this review

Dear Sr. JoseLuisContreras First of all receive our greetings, the same way we want to send you our appreciation for the time that you have taken to send us your comments. Feedback from our guests past and present is essential for improving our services and achieve our goal of complete customer satisfaction. We have read your comments and it is... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago NEW

Stayed for a week with my family (five of us total), and we had a great time. Not a one of us spoke Spanish, but it was never a problem. The daily pool activities were great and were made even better by Charlie (who was the host most of the week we were there). Felix and the rest of the... More 

Helpful?
Thank Todd G
Juan A, Gerente at Barcelo Tucancun Beach, responded to this review

Dear Todd G, Thank you very much for taking the time to write this review on Barceló Tucancun, our commitment is to provide quality service to each member and guest. It is very much appreciated to receive reviews like this one in which you let us know how much we were are able to exceed your expectations with the service... More 

Dallas, Texas
1 review
4 of 5 stars Reviewed 1 week ago

While the quality of the service here was exceptional (drinks offered before I even checked in to cool off, etc.) The "all inclusive hotel "is anything but. I calculated that for my stay of 7 days my wifi charge would be around 200 USD, I of course did not pay and opted to use my 4G, while using international data... More 

Helpful?
Thank Andy_Martinez29
Juan A, Gerente at Barcelo Tucancun Beach, responded to this review

Dear Andy_Martinez29, It is a pleasure to read your comments and know that you enjoyed your stay with us. Thank you for letting us know that our staff met our goal of great service and because of that you may consider coming back. In our website we let you know that the wifi service is not included. But you could... More 

Houston, Texas
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I am currently still stuck at this awful hotel ! But I decided to write a review because I want no one to make the same mistake I did ! I am a travel agent and read tons of reviews ! I guess I did an awful job this time because other guests seem to have the same problem as... More 

Helpful?
1 Thank Melody Q
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Well located, with spectacular beach, mostly all the rooms looking for the ocean. The hotel has been remodeled with new lobby-bar, gymnasium, kids club and amazing view just right by the front desk. ... more   less 

Additional Information about Barcelo Tucancun Beach

Address: Blvd. Kukulkan Km 13.5 | Lote 24, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $193 - $419 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Barcelo Tucancun Beach 3.5*
Number of rooms: 336
Reservation Options:
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Also Known As:
Barcelo Hotel Cancun
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Tucancun Hotel
Cancun Barcelo
Barcelo Tucancun Beach Resort
Hotel Style:
#35 Spa Hotel in Cancun
#37 Top resorts Hotel in Cancun
#42 On the Beach Hotel in Cancun
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