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Beach House Imperial Laguna Cancun Hotel

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Traveler (136)
Room & Suite (111)
Pool & Beach (53)
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Overview
  • Excellent7%
  • Very good23%
  • Average30%
  • Poor15%
  • Terrible25%
1 week ago
“They cancel my reservation ”
Feb 24, 2018
“EDY”
AMENITIES
Free Internet
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
Concierge
2 Star Hotel
All hotel details
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Reviews (263)
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1 - 5 of 135 reviews
Reviewed 1 week ago via mobile

They cancel my reservation without a notice. Now I’m 10 days away from arriving and I have no hotel. I called them to see if they could fix it but all they told was, we are sorry that’s how we operate.

Thank Carlos S
Reviewed February 24, 2018

Edy, concierge, was fabulous! A very kind considerate person!! He was very helpful in so many ways!!! Hope to visit the Beach House Imperial Laguna Cancun Hotel ... to visit with Edy again & hopefully "Butch" the neighborhood visiting crock :-)

3  Thank Ava G
Reviewed March 19, 2017

Very humble place with old stuff inside room (probably all of them except LCD TV was made in late 80's) besides age shower, refrigerator and other things works well and does what they suppose to do. Free meal for breakfast (coffee/juice and snacks, corn flakes,...More

Thank Piotr X
Reviewed January 18, 2017 via mobile

I can't believe the hotel was charging us $25 to have my one friend to sleep for 4-5 hours and he was going to leave first light in the morning. It was 4am in the morning and he live in downtown Cancun. I reminded them...More

1  Thank Bryan C
Reviewed January 4, 2017

Decent accommodation considering the season we came. We checked in from 12/27 to 12/31 and book the reguar room with 2 queen beds. Here are my Pros. 1) They provide filtered water for all guest bring a water bottle and you can fill it up...More

Thank Jay P
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About
Amenities
Top amenities
Pool
Free Internet
Hotel Amenities
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Outdoor pool
Details
Price range
$43 - $87 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$43 - $87 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (136)
Room & Suite (111)
Pool & Beach (53)
Dining (30)
Amenities (12)
Family and Play Areas (3)
Questions & Answers
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Steven J
April 9, 2018|
Answer
Response from Ava G | Reviewed this property |
Yes, there was a safe in my room. Hope that you get a room facing the laguna!
0
Votes
Room Tips
"Stay away from the regular rooms, book a jr suite or better."
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"don't stay here pictures to come"
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"Lagoon view is nicer but all are quiet."
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"book another hotel"
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