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Grand Park Royal Cancun Caribe

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#42 of 181 Hotels in Cancun
Certificate of Excellence
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5,409 Reviews from our TripAdvisor Community

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Showing 3,409: English reviews
Vancouver, British Columbia
1 review
4 of 5 stars Reviewed yesterday NEW

Our family stayed for a second time in this hotel. Once again staff and overall service amazing. From the beginning we were treated very well making sure we were aware of what the hotel had to offer (thanks Kelly!). We also want to thank Aaron (Cocay Cafe) for always making sure our young family had what we needed. He was... More 

Review collected in partnership with this hotel

Helpful?
Thank moralau
Commack, New York
1 review
4 of 5 stars Reviewed 2 days ago NEW

I went for a week with one of my friend's for a girls trip. Upon arrival, they upgraded our room for free to a beachfront, and it was a beautiful room. The staff was super friendly, but did try to sell a lot of excursions, which got a little frustrating. The food was overall really good, with speciality restaurants (mexican,... More 

Helpful?
Thank Jackie M
Saint Louis, Missouri
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

This show is fantastic! Great dancing, costumes and energy. We thoroughly enjoyed it and our entire stay here. Staff is courteous and helpful. Rooms are clean and comfortable. The sugar white sand beaches and turquoise Carribean water are awesome. Planning to return in December.

Helpful?
Thank dacbr131
Placentia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

It's an amazing hotel that provides the best customer service! Everyone at the hotel was very friendly and made us feel at home. The waiter Pedro Gonzalez did an amazing job catering to us, very professional and always attentive on what we needed. Had the best experience at this hotel and I'm looking forward to coming back.

Helpful?
Thank Ariana L
Feasterville, Pennsylvania
1 review
4 of 5 stars Reviewed 4 days ago NEW

Room was great with awesome ocean view. Resort needs more activities. Wasn't informed on a couple important details until it was too late. Staff was very polite and professional. Would return if there was more activities included in the "all inclusive" package such as snorkeling which the web site has as being included but actually what it is is a... More 

Helpful?
Thank caruso1172
1 review
4 of 5 stars Reviewed 4 days ago NEW

We just got back from the grand park royal caribe cancun. First of all a shout out to Jovanna who served at the pool. She was fantastic and always met our needs. The restaurants were all very good and if your lucky you will get Gernan as a server at the Asian restaurant. Vincennsi at the lobby bar was a... More 

Helpful?
Thank Steve D
London, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed in this lovely hotel with my partner during the Easter holidays and I had a brilliant stay with an amazing room, good food, and friendly, helpful staff. We stayed in the Royal Tower which is a separate building on the grounds and the room was very spacious and nicely decorated with a huge queen sized bed (which was... More 

Helpful?
Thank travellove91
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Thank you for sharing with us the wonderful experience you had at Grand Park Royal Cancun Caribe. Our main objective in this business is to exceed our guests expectations, creating memorable moments that will turn your vacations into an unforgettable experience. I am sure all the staff will be very happy to read your comments, it is always a marvelous... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

Everything was awesome. The staff at the hotel were very friendly and made us feel very welcome. The services were awesome and when we arrived, they got the room ready in 10 minutes. I love the environment there, not very crowded. I guess our visit was the right timing while everyone in USA starts school this week. Everywhere in the... More 

Helpful?
Thank Jana D
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

We are completely honored to read that your first visit to Grand Park Royal Cancun Caribe was enjoyable and met your expectations. We truly appreciate all the positive remarks about our resort and especially about the service, it’s very important to know that we were able to meet your expectations. I will be sure to pass on your comments to... More 

New York City, New York
1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

So this was one of the best resorts I've had the pleasure (absolutamente!) of visiting. The staff makes this place even better than just the lovely resort. They are committed, dedicated, and absolutely friendly to everyone. I took away one star because the rooms themselves could stand to be updated/upgraded. Also, the garden view upgrade is really just a bigger... More 

Helpful?
Thank oteetraveler123
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

It is with great pleasure that I read the review you kindly shared. It please me to know how special your stay was as your satisfaction is ours as well.Thanks to much appreciated reviews like yours, we feel in the need of improving day by day. We will be more than glad to welcome you back at our resort and... More 

Hooper, Utah
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

We booked a king size bed and didn't get one. had to pay to upgrade room, will be visiting with the travel agent about that.. Too many sales people trying to pressure you into taking a time share tour that "isn't a time share". Mini bar was very disappointing. Two cans of beer is not a stocked mini bar. It's... More 

Review collected in partnership with this hotel

Helpful?
Thank R4049RFnate
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Before anything else, thank you for your stay at Grand Park Royal Cancun Caribe and for the time taken to share your pleasing experience. Thanks to reviews as complete as yours, we are able to identify opportunity areas that we can improve to provide you with a more exceptional service. Please do not hesitate to visit us again and kindly... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The most exclusive Cancun All-Inclusive experience is waiting for you! Sunny days, white-sand beaches and spectacular views of the turquoise Caribbean Sea are just a little of the many things you'll enjoy by staying at Grand Park Royal Cancun Caribe. Boasting beachfront location, right in the heart of the Hotel Zone, our All-Inclusive family resort in Cancun promises an unforgettable stay in the most popular and exciting destination of the mexican Caribbean. ... more   less 

Additional Information about Grand Park Royal Cancun Caribe

Address: Blvd. Kukulcan Km 10.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $217 - $550 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cancun Caribe 4*
Number of rooms: 344
Reservation Options:
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Also Known As:
Grand Park Royal Cancun Caribe Hotel Cancun
Caribe Park Royal Grand Cancun
Hotel Style:
#25 Business Hotel in Cancun
#33 Luxury Hotel in Cancun
#33 Spa Hotel in Cancun
#34 Top resorts Hotel in Cancun
#38 On the Beach Hotel in Cancun
#44 Romantic Hotel in Cancun
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