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Boulevard Kukulcan km 10.5, Cancun 77500 Mexico
23 people are viewing this hotel
Expedia.com
$628
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$342
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Traveluro
$250
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Travelocity$628
Hotels.com$455
Priceline$382
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (9840)
Pool & Beach (2163)
Room & Suite (1752)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Park Royal Cancun
Updated 09/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#55 of 268 in Cancun
Location
4.6
Cleanliness
4.6
Service
4.4
Value
4.2
Grand Park Royal Cancun is an exclusive resort that stands out for its personalized service and vast gastronomy that will delight you with Mexican, Italian and Asian specialties. Admire spectacular turquoise shades on its extensive fine white sand beach. Let your senses be enchanted by amazing sunsets and the best view of the Nichupté Lagoon, while refreshing with a sophisticated cocktail in the Ekinox Lounge Bar. The fun is guaranteed thanks to our activities program and nightly shows for all the family! Live the Grand Park Royal experience in Cancun!
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Aerobics
Indoor play area for children
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Karaoke
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Desk
Housekeeping
Minibar
Cable / satellite TV
Hair dryer
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English, Spanish, Portuguese

Location

Full view
76Somewhat walkable
Grade: 76 out of 100
58Restaurantswithin 0.75 miles
22Attractionswithin 0.75 miles
13091Reviews1218Q+A100Room tips
Traveler rating
  • 7,627
  • 3,229
  • 1,157
  • 534
  • 544
Time of year
Traveler type
Language
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Selected filters
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Popular mentions
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Most Recent
Yuehting T wrote a review May 15
1 contribution
She was the best service of the day it made my hard days in Cancun better with a simple move as her service. This was the best vacation because of this female bartender. I really appreciate all the drinks she served!!! We love you tina
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Date of stay: May 2022Trip type: Traveled
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Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded yesterday
Dear yuehtingt2022, We are glad to read that you enjoyed your stay and we managed to exceed your expectations, especially Ernestina, knowing that we have lived up to your expectations fills us with satisfaction. We hope to welcome you again on your vacation in the Mexican Caribbean. Sincerely Carlos Da Silva General Manager
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Colton W wrote a review May 15
1 contribution
I loved my time here. I can’t wait to come back! The service is next level! We had the best service and everything was phenomenal the drinks flowed way faster than I was prepared for. It has been the best vacation of my life. Make sure you put your hotel and stay at all of the bar
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Date of stay: May 2022Trip type: Traveled
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Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded yesterday
Dear Colton W, Reading a review as kind as yours is a great motivation to continue creating memorable experiences with each of our guests. We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services. It will be a real pleasure to welcome you once again on your next visit. Sincerely Carlos Da Silva General Manager
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Sonia wrote a review May 15
Whitehaven, United Kingdom1 contribution
Amazing premier pool, service second to none, loved it here, heaven on earth with the best bar staff at the Reef Bar. The waitress round the pool Ernestina, very attentive and brought drinks continuously. The guys at the swim up pool bar worked non stop all day serving the lively pool vibe. Fantastic my rock star party pool
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Date of stay: May 2022Trip type: Traveled
Room Tip: Get there early to bag a cabana so worth it, tip the waitress early on for amazing service, she...
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Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded yesterday
Dear Redsonia2004, It is a pleasure for us to read how much you enjoyed your stay and above all how satisfied you were with the restaurants, as well as the attention that Ernestina and the entire team gave you every day to offer you an excellent service. We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us. Sincerely Carlos Da Silva General Manager
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JCOlove wrote a review May 15
1 contribution
We absolutely love all the staff at Grand Park Royal! Without a doubt they show you love while eating at the restaurants, relaxing by the pools, drinking at the bars and just crossing paths. The service we receive every time we go is always so memorable to us.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded yesterday
Dear JCOlove, We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations. It will be a real pleasure to welcome you once again on your next visit. Sincerely Carlos Da Silva General Manager
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Ian C wrote a review May 15
Kildare, Ireland2 contributions
We spent 7 nights in the Park Royal Resort and we couldn't have been happier with our holiday destination. It was a couple of steps to the beach and all the pools were all lovely with plenty of activities done throughout the day to keep everyone of all ages entertained. The food and drink service was excellent with a special mention for Ernestina who was always present beside the pool bar and always made sure we had drinks in our hands and was very friendly. The food was lovely with plenty different options including Italian, Mexican, Oriental and our favourite Hibachi. Another mention would be for Yomelly who was very helpful for what ever we may of needed. We did parasailing through the resort and it was definitely a must do for the sights you see but there are other activities that you can also do. We will definitely return in the future.
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Date of stay: May 2022Trip type: Traveled
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Aishling B wrote a review May 15
1 contribution
Ernestina great service from when we arrived to pool each day she always looked after us.. always remembered what drink we liked her service was excellent and made us feel welcomed to grand Park Royal
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Date of stay: May 2022Trip type: Traveled
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Courtney C wrote a review May 14
3 contributions1 helpful vote
Grand royal Cancun was a great stay to celebrate our 1 yr anniversary. The beach, service, and staff were all very friendly and helpful. The only part we didn’t get a good first impression on when we got there was how we felt pressured to come to a seminar the next morning after we arrived and they needed our type of card we had and to bring it with us. We had never experienced that before with other resorts we stayed out so that gave us an uneasy feeling but after that everything else was great. Food was good and we loved the ice cream & pastry shop that was open almost all day everyday. Overall great stay.
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Date of stay: May 2022Trip type: Traveled
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Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 2 days ago
Dear guest, Thank you for choosing our Resort for your recent vacation in the Mexican Caribbean. The feedback we receive from our guests is very useful as it allows us to reinforce our areas of opportunity, such as the meeting you told us about. We appreciate your comment, we are sorry that his experience in our hotel did not fully meet your expectations. We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us. Sincerely, Guest Services
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TERRESA P wrote a review May 13
Dublin, California522 contributions227 helpful votes
+1
We have been to many resorts in the Yucatan. This one is small, personable and kept very clean! We had the Presidential Suite after a few moves…thank you Carlos! It was beautiful…the spiral staircase and the stairs to the third floor were trying with a bad knee but the view was beautiful! Alicia the pool waiter. PLEASE get her more help! She works so hard with no help! Activities were fun around the pool. Beds ok…a little firm, but lots of pillows! Our butler Ricardo, was slow to start but we finally got dinner reservations. Food is hit or miss…the Koi was not good nor the El Mirador … The buffet is very small but very organized and temp is taken plus they give you a glove to serve yourself. Very nice! Felt safe for sure! Most of the food was good! Edilberto at Italian restaurant was fun and a great server! Room service very good but limited menu. Please do go to gift shop! Lowest prices on fun stuff! Not the resort store but the beautiful Mexican gift shop next to jewelry store. Would I come back? I would but there are many many other places I’d like to see!
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Date of stay: May 2022Trip type: Traveled
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Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 3 days ago
Dear luv2jag, We are pleased to know that your stay at Grand Park Royal has been great and that you have enjoyed your vacation. Thank you for mentioning the people who stood out with your service, we will take care of sharing your kind comments. It is very important to receive comments like yours, which motivate us to continue providing the service that characterizes us. We hope to welcome you again on your next vacation in the Mexican Caribbean. Sincerely Carlos Da Silva General Manager
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Van H wrote a review May 13
1 contribution
Ignacio and Gergorio is the best bar tenders ever! Super friendly and very nice. They made me feel very welcome here. You can show them any custom drinks and they will make it quick. You won’t regret coming. I can’t wait for my next visit.
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Date of stay: May 2022Trip type: Traveled
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Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 4 days ago
Dear VanH1247, Thank you very much for the magnificent evaluation that you have shared. We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and service provided by Ignacio and Gregorio. We hope to have the opportunity to serve you again in the near future. Sincerely Carlos Da Silva General Manager
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Samira wrote a review May 13
Henderson, Nevada1 contribution
Ignacio was very nice! And helpful! He is a fun bar tender and was very quick! I highly recommend stopping at Cassie Bar! He made me really enjoy my visit. I went to see him every night of my 5 night stay. (: Thank you again! - Samira
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Date of stay: May 2022Trip type: Traveled
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Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 4 days ago
Dear samirajasmine, We are glad to read that you enjoyed your stay and we managed to exceed your expectations, especially ignacio. We sincerely wish to have another opportunity to provide you with wonderful memories if you reward us with your visit in the future. Sincerely Carlos Da Silva General Manager
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PRICE RANGE
$204 - $650 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand park royal cancun caribe hotel cancun, caribe park royal grand cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
346
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Frequently Asked Questions about Grand Park Royal Cancun
Which popular attractions are close to Grand Park Royal Cancun?
Nearby attractions include Playa Chac Mool (0.5 miles), Playa Caracol (0.4 miles), and Forum Beach Cancun (0.4 miles).
What are some of the property amenities at Grand Park Royal Cancun?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free breakfast.
Which room amenities are available at Grand Park Royal Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Park Royal Cancun?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Grand Park Royal Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Grand Park Royal Cancun?
Conveniently located restaurants include Umami, Restaurante Chianti, and Bubba Gump Shrimp Co..
Are there opportunities to exercise at Grand Park Royal Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Grand Park Royal Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Park Royal Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Park Royal Cancun?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Grand Park Royal Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (3.7 miles) and Scorpion’s Temple (1.0 miles).