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Grand Park Royal Cancun

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Traveler (11981)
Pool & Beach (2202)
Room & Suite (1773)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#24 of 44 all-inclusives in Cancun
Location
4.6
Cleanliness
4.6
Service
4.4
Value
4.2
Grand Park Royal Cancun is an exclusive resort that stands out for its personalized service and vast gastronomy that will delight you with Mexican, Italian and Asian specialties. Admire spectacular turquoise shades on its extensive fine white sand beach. Let your senses be enchanted by amazing sunsets and the best view of the Nichupté Lagoon, while refreshing with a sophisticated cocktail in the Ekinox Lounge Bar. The fun is guaranteed thanks to our activities program and nightly shows for all the family! Live the Grand Park Royal experience in Cancun!
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Aerobics
Indoor play area for children
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Karaoke
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Desk
Housekeeping
Minibar
Cable / satellite TV
Hair dryer
Private balcony
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Great View
Green
Languages Spoken
English, Spanish, Portuguese

Location

Blvd. Kukulcan Km 10.5 Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Grand Park Royal Cancun
4.5
4.5 of 5 bubbles15,801 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Grand Park Royal Cancun has earned praise for its prime location, offering guests scenic views and easy access to the beach and nearby attractions. While the hotel's cleanliness receives accolades, with a well-maintained property and spotless beaches, some guests feel the hotel does not provide good value, citing overpricing and unexpected charges. The atmosphere strikes a balance between vibrant entertainment and tranquil spots, though noise levels and a lack of music at the adults-only pool draw some criticism. Service is generally commended for staff friendliness, but slow service and room service reservations can be areas of frustration. Room experiences vary, with reports of malfunctioning A/C and privacy issues, but some luxury suites are highly regarded. The amenities delight with a stunning beach, although limited pool chairs and an apparent bias towards timeshare holders are drawbacks, and opinions on the food's quality and variety are mixed.
Location
Convenient
Atmosphere
Lively
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Meticulous
Service
Friendly
Amenities
Limited
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15,801Reviews1,316Q+A100Room tips
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Sherry A wrote a review Yesterday
8 contributions4 helpful votes
I visited this resort based on it having over 15,000 reviews on Trip Advisor with a 4.5 star rating and I'm very disappointed, it is not even CLOSE to "grand luxury". For perspective, I've stayed at 6 different all inclusives in various countries at various price points... this one was the worst. The main offender was the food, yikes! The morning buffet is rough; small selection, NO bacon ever, twice they had sausage, but every other day was just cut up hot dogs. A luxury resort that serves hot dogs for breakfast? Furthermore, there was no ketchup, bread but no toaster, and no butter?! Lunch and dinner were not much better and they aren't replenishing frequently enough. The a la carte restaurants are 2 stars at best, I ordered 5-6 things at the oriental venue and only the sushi was passable. The food was too salty, or too sweet, over cooked, lacked flavour. Worse than bad take out. We actually left and attempted the buffet. The italian restaurant was meh as well. Sometimes the taco stations were good, other days it tasted like old dog food. The sandwiches at the Cafe are not great with no condiments around. I found pico and guacamole at different times, but often with no chips or chips that were super old and stale. Everyone we spoke to was disappointed. I'm not super picky but for claiming they are "grand luxury" I'd at least expect bacon, condiments, toast etc. Friends paid the $60usd for the steak house, but the sides are all the same stuff as the buffet. By day 3 I was wanting to leave the resort to find better food. I will say room service was a bit better, you can order it for free once a day but my mom got super sick from the caesar salad. Next up, drinks. While overall they were ok, I'd still say there was no"luxury". Missing staple ingredients at the bars that even cheaper resorts would have. (I have to compare... I stayed at one of the lower end Riu's in PV and they had all of this stuff for half the price. Bacon, ketchup, toast, bagels and cream cheese, fresh chips everyday, amazing drinks, champagne & Ceasars, tajin rim etc.) Aside from that massive failure the resort is nice. Great service, clean rooms, beautiful pools, decently comfortable beds and pillows, location couldn't be better. It's quiet this week but I could see the pool & beach chair situation being an issue, they could double or triple the chairs on the beach and there is almost zero shade at the adult only pool. Entertainment is mid, nothing special, more for kids. The roof top bar is pretty, but also limited seating and rather tame most nights. They played upbeat, top 100 type music at the kids pool, but only ambient edm stuff at the adult pool and roof top bar. Pretty boring. I'm not sure what demographic would actually enjoy this resort. Food aside, there's isn't much other than a pool for kids, the adult pool and evening bars are tame. So maybe a place to relax? Read a book? Overall I left feeling sad. This isn't what I expected based on the reviews and price point. I am honestly, genuinely, wondering if these reviews are fake. I would not recommend this resort to any friends or family, and certainly would not be back. They're claiming grand luxury and delivering 2-3 stars. Depressed at the money wasted.
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Date of stay: April 2024
Value
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Location
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrea Magana GPRCC, Propietario at Grand Park Royal Cancun
Responded yesterday
Dear S_Angel6 Thank you for investing a few minutes of your time in describing your stay at our Resort, since through your experience we will be able to detect the points that can be improved on our path to excellence. Our commitment is to satisfy the expectations of our clients; on this occasion it was not possible to fulfill yours and we regret not having had the opportunity to take the necessary actions when you stayed with us. We regret that on this occasion you have not fully enjoyed the variety in our gastronomy, as offering an excellent gastronomic offer is one of the fundamental pillars of our company. Our Executive Committee and staff involved have carefully considered your comments and we assure you that improvements will be made especially in the areas you mentioned. For us there is nothing more satisfying than the complete satisfaction of our dear guests like you, so we sincerely apologize and hope to welcome you again in the not too distant future and show you the improvements we have made thanks to your review. Sincerely, Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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James A wrote a review Apr 10
1 contribution
We liked the hotel and staff ! Food was like all basic all inclusives ! We became Royal Holiday members for the benefits ! Should atleast try once. Families will love it couples it’s ok for first time all inclusive. Not a lot of activities but that’s what hotel zone and xcaret is for !
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Date of stay: April 2024
Value
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Location
Cleanliness
Service
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Trip type: Traveled as a couple
Room Tip: Get VIP ROOMS either through website or through Expedia
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrea Magana GPRCC, Propietario at Grand Park Royal Cancun
Responded 4 days ago
Dear jamesaV1891OZ, We are pleased to know that your stay at Grand Park Royal has been great and that you have enjoyed your vacation. We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations. We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us. Kind regards, Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chase H wrote a review Apr 9
1 contribution
Yajahira was amazing. She was super helpful everyday of the trip, helping us to make dinner reservations and reserve both pool and beach cabanas. She was always friendly and responded very quickly. When we go back we will be requesting her again for sure.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrea Magana GPRCC, Propietario at Grand Park Royal Cancun
Responded 5 days ago
Dear 561chaseh, Reading a review as kind as yours is a great motivation to continue creating memorable experiences with each of our guests. It fills us with happiness to read that you enjoyed the attention of Yajahira. She works hard to exceed our guests' expectations and with you she did it; of course, we will pass your message to motivate her. We hope you will come back to visit us again in the future. See you always! Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Escape61320217384 wrote a review Apr 9
1 contribution
Great staff, amenities, services were prompt, clean and choices in food were plentiful. Well worth the all inclusive price. Royal holiday presentation offered very good options for future travel. Walking distance to great shopping mall and also enjoy night life.
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Date of stay: April 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrea Magana GPRCC, Propietario at Grand Park Royal Cancun
Responded 5 days ago
Dear Escape61320217384, Thank you for sharing your comments regarding your recent stay. We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations. It will be an absolute pleasure to welcome you once again on your next visit. Best regards, Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Beth R wrote a review Apr 8
Oak Ridge, North Carolina41 contributions12 helpful votes
+1
We have had the best time ever at this resort! We’ve been here multiple times. Once again, we are having a great time! We have enjoyed the food AND the drinks! We really appreciate Teresa who serves our drinks to our chairs by the pool - always with a smile! The Funtastic Team is FABULOUS! They keep us all as busy as we want to be … both younger and older! Alejandro, Ramon, George, Andrea, Ricardo! They kept us laughing and moving - again, as much as we wanted to. You can just hang out and enjoy from your chair! They will sometimes tell you that the sleeping competition is over! 😂 The bartenders took good care of us, too! Hector, Damien, Jesus, and one other whose name escapes me … just super! Thank you to all who made our trip relaxing and fun!!! 😎💖🍻
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrea Magana GPRCC, Propietario at Grand Park Royal Cancun
Responded 6 days ago
Dear bap5207, We are pleased to know that your stay at Grand Park Royal has been great and that you have enjoyed your vacation. Thank you for mentioning the people who stood out with your service, we will take care of sharing your kind comments. We look forward to welcoming you on your next Cancun vacation! Best regards, Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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24Sunquest wrote a review Apr 6
Hamilton, Canada73 contributions8 helpful votes
We stayed at Grand Park Royal for 7 days in March. I originally booked a villa which was lovely but my husband had to work in the mornings and we found the internet was not strong enough in the villa. Our butler Rocio was amazing. She was able to quickly switch us to a room in the Royal Tower the very next day and it was perfect! She also made our dinner reservations every night and booked a cabana for us when we wanted one. She checked in everyday with us to make sure we had everything we needed. We were so lucky to have Rocio as our butler, she really made our stay perfect. The staff at GPR are outstanding, from the bar staff, restaurant staff, activity team and front desk. They are friendly and accommodating. This was our second stay at GPR and we would definitely recommend this resort to our friends.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrea Magana GPRCC, Propietario at Grand Park Royal Cancun
Responded 1 week ago
Dear 24Sunquest It has been a pleasure to welcome you to Grand Park Royal on your recent vacation. We are delighted that your stay with us has been so positive. We will pass on your comments to our colleagues; They will be happy to know that with their attitude and kindness they have contributed to your well-being. Comments like yours always motivate us to give our best every day to provide you with incredible vacations. We sincerely wish to have another opportunity to provide you with wonderful memories if you reward us with your visit in the future. Kind regards, Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stephanie B wrote a review Apr 6
1 contribution
Need handicap accessible, my aunt uses w walker and could not get around here plus no hand rail at the swim up pool rooms. There are too many stairs for a walker and no elevators so stairs were the only way to go to the pool and restaurant. Such a nice hotel but we wanted her to enjoy it.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrea Magana GPRCC, Propietario at Grand Park Royal Cancun
Responded 1 week ago
Dear Stephanie B Thank you for choosing our Resort for your recent vacation in the Mexican Caribbean. There is nothing more important to us than the complete satisfaction of our guests, and we will be working hard to achieve it. We appreciate your comment, we are sorry that his experience in our hotel did not fully meet your expectations; In the same way, I sincerely apologize for the perception of staff pressure you share with us. Our Executive Committee and staff involved have carefully considered your comments and we assure you that improvements will be made especially in the areas you mentioned. For us there is nothing more satisfying than the complete satisfaction of our dear guests like you, so we sincerely apologize and hope to welcome you again in the not too distant future and show you the improvements we have made thanks to your review. For us there is nothing more satisfying than the complete satisfaction of our dear guests like you, so we sincerely apologize and hope to welcome you again in the not too distant future and show you the improvements we have made thanks to your review. Sincerely Guest service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sightsee60735969876 wrote a review Apr 3
1 contribution
This place is completely wonderful! The staff is absolutely amazing. They are so friendly and welcoming. The view from our room is beautiful. It's a lovely view of the ocean. I love the food and all of the options that have. Overall a fantastic experience!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrea Magana GPRCC, Propietario at Grand Park Royal Cancun
Responded 1 week ago
Dear Sightsee60735969876, We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience and the service provided by our staff. We sincerely wish to have another opportunity to provide you with wonderful memories if you reward us with your visit in the future. Best regards, Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ellen wrote a review Apr 2
Bovingdon, United Kingdom4 contributions
We have been staying at Grand Park resort and have absolutely loved the Mexican restaurant here, food was lovely and staff were amazing. Special mention to Ramundo and Jose for excellent service. Great waiters who were absolutely brilliant and so good to us during our stay! Would reccomond :)
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrea Magana GPRCC, Propietario at Grand Park Royal Cancun
Responded 1 week ago
Dear Excursion39303328884, We are pleased to know that your stay at Grand Park Royal has been great and that you have enjoyed your vacation. Thank you for mentioning the people who stood out with your service, we will take care of sharing your kind comments. We hope to welcome you again on your next vacation in the Mexican Caribbean. Best regards, Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alison A wrote a review Apr 2
1 contribution
Where do I start?? From start to finish we thoroughly enjoyed our stay!! We stayed in the royal tower jacuzzi suite. I must say we were never bothered by time share or whatever they call it!! Within this you received a butler service. They arranged your restaurant bookings and service to beds booked by them. Drinks I mean!! And food !! Absolutely fabulous. Our butler was Yajahira. She was a dream. Nothing too much trouble. Thank you!!! The range of food was amazing. I see comments about bad or cold food. Not true. Everything we ordered was to perfection. Maybe buffet not up to that standard but only to be expected putting out the bigger quantities!! But still very tasty and very enjoyable. The comments also about lack of beds i never experienced, maybe with butler service our beds were booked however without booking beds we saw no problem. Pool bar staff amazing. Catered for what you wanted. Roberto and Gabino at the pool absolutely amazing. Spoke great English and so very accommodating. Highly recommend the oriental and Italian restaurants but all were good. Last drinks of the night in the adult bar served by Angel and Gabino were the highlight of every night. Such nice guys!! A perfect end to the night!! Highly recommend this hotel. I was treated like a princess. My tenth wedding anniversary with my husband. Dont believe any bad comments about this complex. It is perfect!!! ❤️
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Andrea Magana GPRCC, Propietario at Grand Park Royal Cancun
Responded 1 week ago
Dear Alison A, Thank you for sharing your kind review, we are glad to know that you chose us to celebrate this important occasion and above all to know that we met your expectations in every detail and that you enjoyed the service provided by our staff. Knowing that we have lived up to your expectations fills us with satisfaction. We sincerely wish to have another opportunity to provide you with wonderful memories if you reward us with your visit in the future. Best regards, Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$263 - $454 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand park royal cancun caribe hotel cancun, caribe park royal grand cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
346
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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GRAND PARK ROYAL CANCUN - Updated 2024 Prices & Resort (All-Inclusive) Reviews (Mexico)

Frequently Asked Questions about Grand Park Royal Cancun
Which popular attractions are close to Grand Park Royal Cancun?
Nearby attractions include Water Park at The Grand (0.01 miles) and Ripley's Cancun (0.3 miles).
What are some of the property amenities at Grand Park Royal Cancun?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free breakfast.
Which room amenities are available at Grand Park Royal Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Park Royal Cancun?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Grand Park Royal Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Grand Park Royal Cancun?
Conveniently located restaurants include Lorenzillo's, Limoncello, and La Concha.
Are there opportunities to exercise at Grand Park Royal Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Grand Park Royal Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Park Royal Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Park Royal Cancun?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Grand Park Royal Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (3.7 miles) and Scorpion’s Temple (1.0 miles).