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Boulevard Kukulcan km 10.5, Cancun 77500 Mexico
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Traveler (10194)
Pool & Beach (2170)
Room & Suite (1761)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Park Royal Cancun
Updated 09/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#60 of 273 hotels in Cancun
Location
4.6
Cleanliness
4.6
Service
4.4
Value
4.2
Grand Park Royal Cancun is an exclusive resort that stands out for its personalized service and vast gastronomy that will delight you with Mexican, Italian and Asian specialties. Admire spectacular turquoise shades on its extensive fine white sand beach. Let your senses be enchanted by amazing sunsets and the best view of the Nichupté Lagoon, while refreshing with a sophisticated cocktail in the Ekinox Lounge Bar. The fun is guaranteed thanks to our activities program and nightly shows for all the family! Live the Grand Park Royal experience in Cancun!
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Aerobics
Indoor play area for children
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Karaoke
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Desk
Housekeeping
Minibar
Cable / satellite TV
Hair dryer
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Great View
Green
Languages Spoken
English, Spanish, Portuguese

Location

Full view
76Somewhat walkable
Grade: 76 out of 100
59Restaurantswithin 0.75 miles
22Attractionswithin 0.75 miles
13630Reviews1244Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Joe J wrote a review Yesterday
1 contribution
My wife and I loved our honeymoon at the Grand Park Royal! The service was incredible. We were always well taken care of! The pools were nice, the rooms and the whole resort overall was very very clean. Some of the food choices were incredible. Buffet was decent. It’s a buffet so it met expectations. We did not like the fountain drinks. Even things like rum and Coke seemed to taste a bit off. It was Pepsi bc they don’t have coke products but the soda still tasted funny. Same with any water we got around the resort that wasn’t bottled. I definitely recommend this resort and hope to come back again soon. Some tips: if you’re offered to upgrade your room - ask lots of questions and be sure it is worth it compared to the room you already have booked. We upgraded and it didn’t not seem worth it at all. But it was our one and only honeymoon so that’s why we went for it. Once we got into the room though, I saw that it wasn’t worth the extra $ vs. what I had already booked online. Make sure to pack everything you need. Water shoes are great for excursions. Extra sunscreen and aloe, first aid kid and medicines like Advil Tylenol pepto Bismal, alka seltzer. Etc. Negotiate everything. Prices are flexible. The Tulum XEL-ha combo excursion is 100% NOT WORTH IT. XEL-ha is fun but 3 things were down when we went so it really put a damper on it and we didn’t know those three attractions were down until we got there… bummer! Bring plenty of $1 and $5 bills for tipping.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Haley B wrote a review Sep 25
1 contribution
Yomelly H at grand park luxury resort was a great help and a super nice gentleman highly recommend his services! He made our stay so easy. From making our reservations to giving information about the surrounding areas
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded yesterday
Dear haleybY6173RR, We are pleased to know that your stay at Grand Park Royal has been great and that you have enjoyed your vacation. It fills us with happiness to read that you enjoyed the attention of Yomelli. He works hard to exceed our guests' expectations and with you he did it; of course, we will pass your message to motivate him. We will be delighted to welcome you again, see you very soon. Kind regards, Carlos Da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ciara C wrote a review Sep 24
1 contribution
Had a lovely stay in Park Royal Grand, made better by the helpful staff - especially Gabino and Aurelio in the bar. So friendly and attentive! Loved the pool and the food options included. Thank you ! :)
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded yesterday
Dear ciarac793, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal. We are glad to read that you enjoyed your stay and we managed to exceed your expectations, especially Gabino and Aurelio. We will be delighted to welcome you again and exceed your expectations. We will be waiting for you with open arms. Kind regards, Carlos Da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Indy Steve wrote a review Sep 23
Indianapolis, Indiana4 contributions1 helpful vote
Wonderful, Amazing! Ernesto kept our drinks full all the time. She was so friendly and amazing. We hope to see her next time we come here. We can’t say enough about her. Everyone is great but she goes above and beyond.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 3 days ago
Dear 15indys, We are pleased to know that your stay at Grand Park Royal has been great and that you have enjoyed your vacation. Thank you for mentioning the people who stood out with your service, we will take care of sharing your kind comments. We hope to continue being your preference and it will be a pleasure to see you in the near future. Kind regards, Carlos Da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mark C wrote a review Sep 22
1 contribution
Beautiful ladies Great entertainment wonderful time Great time by the pool wonderful resort ladies were funny beautiful with great smiles Really enjoyed talking to them picture was fun really made our day can’t wait to cheer and be a part of it tonight
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 3 days ago
Dear E7120MPmarkc, Thank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean. We are delighted that your stay with us has been so positive. We will pass on your comments to our colleagues; They will be happy to know that with their attitude and kindness they have contributed to your well-being. We hope to continue being your preference and it will be a pleasure to see you in the near future. Kind regards, Carlos Da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AirCooper wrote a review Sep 21
Copenhagen, Denmark13 contributions1 helpful vote
The hotel is smelly, old, worn out, food is terrible, loud karaoke until 11pm not letting you rest. Absolutely horrible place to stay, avoid at all cost. Restaurants are simply awful with food over salted / over cooked. Can’t express how trashy this place is.
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 5 days ago
Dear AirCooper, We appreciate your comment, we are sorry that his experience in our hotel did not fully meet your expectations; In the same way, I sincerely apologize for the perception of staff pressure you share with us. We assure you that we will share your comments with the corresponding departments, we sincerely thank you for sharing them with us. Once again, thank you for the opportunity for improvement that your words offer us. Sincerely Carlos Da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PaulineFortel wrote a review Sep 21
Melun, France2 contributions
The hotel is well placed, you can take the city bus right in front or you always have taxis available. The staff is really nice and always smiling. The Italian restaurant is very good, and the buffets varied There are always activities and the animators are very cool and not pushy when you refuse to participate I recommend this hotel 100%
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 5 days ago
Dear PaulineFortel, Reading a review as kind as yours is a great motivation to continue creating memorable experiences with each of our guests. We are glad to know that you had a pleasant days with us, enjoying the attention of our staff, and the gastronomic experience in the Andiamo restaurant. Knowing that we have lived up to your expectations fills us with satisfaction. It has been an honor to have you with us and we look forward to welcoming you back in the future. Kind regards, Carlos Da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BethDSM wrote a review Sep 20
Ankeny, Iowa113 contributions88 helpful votes
+1
In 2015, I came to the Grand Park Royal in Cancun for the first time. Never been to Cancun, never been to an all-inclusive, had no idea what to expect. After a fabulous week in the lap of luxury being catered to, my sister and I immediately knew we wanted to return. Our mom said that since now we had “high expectations,” we wouldn’t enjoy it as much when we went back. Now it’s 2022, and I’ve just returned from visiting the resort for the 8th year in a row, and although your parents are usually right, in this case my mom was wrong, and the Grand Park Royal has only gotten better and better, year after year. Things have been a little different since there was this little thing called Covid, but the resort has made adjustments and there is no detraction from the enjoyment. The efforts from everyone to make sure everything is always clean and sanitized are still definitely much better than the efforts in the USA. Every room at this resort has an ocean view, and our room this year was a junior suite, and ocean front. Loved the room, the two sinks, and the very nice shower with multiple shower heads! Nothing like waking up and seeing the turquoise Caribbean outside your window. My personal favorite restaurant is the Italian restaurant, but they are all delicious! The ocean view Seafood/Mexican restaurant (formerly known as La Concha, now known as Flor de Sal) had undergone a beautiful renovation and addition of a terrace as well as completely new menus for breakfast, lunch, and dinner. For breakfast, you’ll definitely want either Mirador (now Andiamo) or La Concha (now Flor de Sal.) The buffet is good also, but like every other buffet you’ve ever been to, obviously the made to order is the best. In the Oriental restaurant, you can either order from the menu or book a reservation for the teppanyaki—both delicious options. Tons of bars throughout the whole resort, as well as free drinks in your room fridge and drinks at every meal, so you’ll always be hydrated (or dehydrated, depending how you look at it!! 😊) Advice: ask the bartender for a surprise drink and you will not ever be disappointed. They mix together drinks that don’t have a name but are always delightful. Also, keep in mind that a dollar goes a long way. If you can afford to come on this trip, you can afford to give people a dollar for providing you a service. The activity staff are constantly doing things throughout the day, but we were feeling very lazy this year, so the only thing we did was corn hole. You can also do beach volleyball, water polo, water aerobics, all kinds of fun things. This year they also had a bucking jalapeno (like riding a bull,) and a foam party as well. Honestly you could go anywhere in Cancun and your resort would be beautiful, food great, drinks strong, all of that. What I love about this resort is the people who work there. Every year I can’t wait to return to see my Grand Park Royal “Familia.” You have never met such caring, friendly, and genuinely kind people who not only go above and beyond in providing service, but they also actually enjoy doing so. I love talking to them and finding out their stories, hearing about their families, and sharing jokes with them. THAT is what makes this resort stand out—a place that feels like coming home, even if you only spend one week out of the whole year there—with a family to welcome you with smiles and hugs. I want to take some time to recognize the following people. It's a very long list, but I want to make sure they all get recognized. Alicia- amazing pool waitress—she brings drinks without you even asking for them, and somehow always remembers what you want. Daniel (waiter) and Giliberto (teppanyaki,)- Oriental Andy, Carlos, Samuel (manager)- Mirador evening Verulo, Pascual- Mirador for breakfast Julio – Cocay Jose Luis—La Concha for breakfast and lunch Isis-manager in Mirador and La Concha for breakfast Hector and Victor- activities pool bar Belmai-adult pool bar Juvetino and Jesus- Ekinox bar Edgar-Cafe Sole Claudia-front desk Valet-Vicente Ricardo and Yomily—butlers Pamela and Oscar-member services Dario and Oscar-entertainment staff Braulio-manager- Braulio is our absolute favorite. We have known him for all 8 years we have been coming here, and he is the kind of manager who will step in to help and do anything for anyone. Additionally, he remembers every year that we like waffles with sweet cream cheese, and if there isn’t any of it made, he will make it himself. Truly one of the best people I know. All in all, we love this resort. I can’t say enough good things about it. I am already counting the days until I get to come back for my 9th visit next year. Thank you Grand Park Royal for being my favorite place to visit!
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Date of stay: September 2022
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 6 days ago
Dear BethDSM, Reading a review as kind as yours is a great motivation to continue creating memorable experiences with each of our guests, thank you very much for the magnificent evaluation that you have shared and for your preference through all these years. We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations. Thank you for mentioning the people who stood out with your service, we will take care of sharing your kind comments. Comments as positive as yours encourage us to continue working with motivation in the future. We will be really glad to welcome you again and exceed your expectations. We will be waiting for you with open arms. Warm regards, Carlos Da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wendy E wrote a review Sep 20
2 contributions1 helpful vote
The resort is lovely. Very clean and well manicured. Our room was very nice, comfortable and clean. The AC works very well and all rooms have a beach and ocean view. The food is good. Not great. We really enjoyed the “Oriental” restaurant. Of note, you have to make reservations for all the a la carte restaurants (Italian, Mexican and Oriental) and you can only book three days in advance. When you arrive, make reservations right away. They’re open from 8-4. If you want to do the Hibachi at the oriental restaurant, you have to specify as they only have so many spots for that. We had it twice. Delicious and so fun! We had room service the last night and it was so good! The serving staff is wonderful. Especially at the pools and beach. We especially loved Ernestina, Erika, Belmai and Roberto. So kind and caring. Really made our stay fun. Of note: Upon arrival, we were directed to the concierge. Their role is to get you to sign up for a timeshare presentation and they walk you to the reception. Skip that (unless you’re interested) and go straight to check in. We initially agreed to sit through the presentation but after high-pressure contacts all week every time we were in common areas, we declined. “Will we see you Saturday? Bring your ID and credit card!” When we indicated we were no longer interested after so many contacts, we were met with an unkind response, telling us we didn’t want to “help them.” This changed our thoughts about the resort. Also, it’s worth mentioning the crowd is a bit different than we are used to. Pretty loud and more partying than usual. At least 75% of the people were locals (not a negative, just different). Probably due to the proximity to the CUN party zone and time of year. The premium pool is supposed to be "adults only" but there were several families with small children there each day. There is loud music at the pool until 11:00 each night. All rooms are pool/beach facing. We are happy with our vacation, but will not return to this property.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 6 days ago
Dear Wendy E, Thank you for investing a few minutes of your time in describing your stay at our Resort, since through your experience we will be able to detect the points that can be improved on our path to excellence. However, we appreciate you sending us your observations and feedback that help us to know the areas in which we must work harder. In the same way, we will pass on your comments to our colleagues; They will be happy to know that with their attitude and kindness they have contributed to your well-being. We hope to have the opportunity to serve you again in the near future. Kind regards, Carlos Da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BERTUITT wrote a review Sep 20
Las Vegas, Nevada1 contribution
not great will not come here again, room was lovely but all the rest very poor, the staff in the snackbar outside are not competent and very unfriendly, we were told very aggressively to sit down and that they will take our order, then a group of girls came their order was taken immediately ... when they finally came to our table 30 minutes later they said we are close now !!!!! UNBELIEVABLE !!! I will never go there again NEVER !!!!
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 1 week ago
Dear BERTUITT, We are very sorry that this stay was not satisfactory for you, however, we appreciate your comments and for sharing the areas of opportunity that you identified, as this allows us to improve your experience and that of other guests. We assure you that we will share your comments with the corresponding departments, we sincerely thank you for sharing them with us. We hope to have another opportunity to serve you in order to change your perspective on our Resort. Sincerely Carlos Da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$215 - $355 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand park royal cancun caribe hotel cancun, caribe park royal grand cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
346
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Frequently Asked Questions about Grand Park Royal Cancun
Which popular attractions are close to Grand Park Royal Cancun?
Nearby attractions include Playa Chac Mool (0.5 miles), Playa Caracol (0.4 miles), and AMMA Club (0.5 miles).
What are some of the property amenities at Grand Park Royal Cancun?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free breakfast.
Which room amenities are available at Grand Park Royal Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Park Royal Cancun?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Grand Park Royal Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Grand Park Royal Cancun?
Conveniently located restaurants include Umami, Restaurante Chianti, and Bubba Gump Shrimp Co..
Are there opportunities to exercise at Grand Park Royal Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Grand Park Royal Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Park Royal Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Park Royal Cancun?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Grand Park Royal Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (3.7 miles) and Scorpion’s Temple (1.0 miles).