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Adhara Hacienda Cancun

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Avenida Nader 1 S.M 2 | Quintana Roo, Cancun 77500, Mexico (Formerly Radisson Hotel Hacienda Cancun)
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15% off room rate
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448 Reviews from our TripAdvisor Community

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Showing 242: English reviews
Philadelphia, Pennsylvania
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed at this hotel several times (radisson before) and we always had a pleasant stay. Staff is friendly and room are accommodating and clean. rooms have not been updated since 2006 (other than fresh paint and flat pannel tv). I know the theme is rustic Hacienda style however a good remodel in the are in order. Recent lobby... More 

Helpful?
Thank philadlephia19110
Nottingham, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Thanks to all the staff at the Adhara Hacienda who were so welcoming on our 4 day stay. Everyone was super friendly and nothing was too much trouble. We had a problem with our toilet and someone came to fix it straight away. Hotel was nice and clean. Room was spacious with everything you need. Pool area also really nice.... More 

Helpful?
Thank giraffe201
1 review
5 of 5 stars Reviewed May 17, 2016 via mobile

Amazing place, great customer service, I'll recommend this to anyone thinking of travelling to cancun. Love the food and the pool was amazing! We will be going back next year for sure. Adhara Hacienda Hotel is the best place you can stay for good comfort.

Helpful?
Thank Yolanda M
ISRAEL M, Gerente at Adhara Hacienda Cancun, responded to this review

Thank you, Miss; first of all was a pleasure to have home thank you very much your comments and your visit, we have full-service restaurant with excellent Chef and cooks with high standards of quality and cleanliness guaranteed by Cristal system work every day to have an excellent service while maintaining our warm Mexican style treat our customers at home... More 

Belize City, Belize
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 17, 2016

Very nice location downtown...quick walk to Avenida Tulum to get the buses to Hotel Zone and beyond. Rooms are very comfy but it seems there are issues with the showers...it backs up with water....AC really good and staff extremely friendly. Nice place to relax when day's activities are done.

Helpful?
Thank Khidbz
ISRAEL M, Gerente at Adhara Hacienda Cancun, responded to this review

Good day sir, I thank you for your visit and your comment, have taken note and work immediately to see what happened, I commented that the hotel has a program of ongoing maintenance and replacement always looking for quality accommodation, our staff is a priority give excellent service, thank you and please come back soon More 

Costa Rica
Level Contributor
153 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 stars Reviewed May 11, 2016

I stayed in this property for business. I enjoyed the stay because they had the basics we needed for our business. Rooms are clean and comfortable. Staff is friendly. Internet is reliable in the rooms, not so much in the meeting rooms (they had to bring an additional modem to make sure we had internet); the ac in the meeting... More 

Helpful?
Thank TucanTico
ISRAEL M, Gerente at Adhara Hacienda Cancun, responded to this review

Good day sir, I thank you for your visit and your comment, we have taken note and work immediately to see what happened,One of the benefits of booking directly with us in the brand web or walking is the benefit of free transportation , always looking for quality accommodation, our staff is a priority give excellent service, thank you and... More 

Cancun, Mexico
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 27, 2016

Very helpful people only at the frontdesk, very nice pool and the room is pretty confortable, safe and clean, hair dryer in the bathroom, Wifi work well, good food and near to the downtown. It's a little difficul to get to the pool 'cause they share with the hotel next to them, but i really liked it, you can go... More 

Helpful?
Thank Jesús M B
ISRAEL M, Gerente at Adhara Hacienda Cancun, responded to this review

Thank you, ; first of all was a pleasure to have home thank you very much your comments and your visit, we have full-service restaurant with excellent Chef and cooks with high standards of quality and cleanliness guaranteed by Cristal system work every day to have an excellent service while maintaining our warm Mexican style treat our customers at home... More 

Vancouver, Canada
1 review
4 of 5 stars Reviewed April 14, 2016

Well located as it was quite close to the ADO bus station and grocery stores. For the days i wanted to go to the beach, the hotel had a shuttle. Our room was quite large and comfortable. We found the staff quite friendly and helpful.

Review collected in partnership with Amoma.com

Helpful?
Thank Francis Y
ISRAEL M, Gerente at Adhara Hacienda Cancun, responded to this review

Thank you very much for your comments, we are located in a perfect area near shops and the bus station ADO, very close to the beaches, our pleasure is to serve hopefully ;return soon More 

Sydney
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 7, 2016

I was staying here in March with a large group of people. The room I had was very nice overlooking the lovely pool area. TV good, in room safe easy to use, bed comfortable and air con. excellent, which was a relief after being so hot and humid outside. Restaurant staff slow to serve, not enough staff, same waiters for... More 

Helpful?
Thank Soloafrica2014
ISRAEL M, Gerente at Adhara Hacienda Cancun, responded to this review

Thank you, ; first of all was a pleasure to have home thank you very much your comments and your visit, we have full-service restaurant with excellent Chef and cooks with high standards of quality and cleanliness guaranteed by Cristal system work every day to have an excellent service while maintaining our warm Mexican style treat our customers at home... More 

Costa Mesa, California
Level Contributor
114 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed March 23, 2016 via mobile

This hotel is located in the central area of Cancun City. The hotel is pretty nice I actually got one of the Suites. But you will not believe what a noisy place it was. Not only that this suit had this huge glass doors that needed to be fixed at 2 a.m. in the morning. Yes I am not kidding.... More 

Helpful?
Thank DorisV660

Travelers are raving about these Cancun hotels

Cancun, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 22, 2016

Great place, the room was comfortable. The pool was clean, the gym was ok. The employees are always in great mood to help you. I lost my room key a couple times and the reception staff was always cool with me.

Helpful?
Thank Tony G
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Adhara Hacienda Cancun

Address: Avenida Nader 1 S.M 2 | Quintana Roo, Cancun 77500, Mexico (Formerly Radisson Hotel Hacienda Cancun)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $58 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Adhara Hacienda Cancun 3*
Number of rooms: 173
Reservation Options:
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Also Known As:
Radisson Cancun
Cancun Radisson Hacienda
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