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Adhara Hacienda Cancun

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Adhara Hacienda Cancun
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495 Reviews from our TripAdvisor Community

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Showing 254: English reviews
Reviewed 3 days ago NEWvia mobile

This hotel is a BUDGET stay, they have a large amount of families, screaming and yelling. The bar was nice after the headache involed with our stay. Room service took forever and your right next to a major street. Stay at a house hold name hotel. Lame stay. Be smart don't confine yourself to the cheap taint available.

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Helpful?
Thank Charles S
HECTOR G, Gerente at Adhara Hacienda Cancun, responded to this review

Distinguished Charles S Thank you very much for taking the time to share your comments with us, your feedback is very important for me and my team in order to improve the experience for our guests. I am sorry that we were unable to meet your expectations and I will be sharing your observations and working with the different heads...

Lincoln, Nebraska
Reviewed 2 weeks ago

This hotel has so much character and charm. Really does give you the hacienda feel. Everyone is so polite, helpful and happy. It's not close to the beach, but it's worth the stay. Restaurant on site which is very nice as well. So glad we chose this hotel.

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Helpful?
Thank Linda L
HECTOR G, General Manager at Adhara Hacienda Cancun, responded to this review

Dear Linda L Thank you so much for your recent visit! It was such an honor for us to serve you during your visit to Cancun! So glad you were able to enjoy the polished service that we strive to offer to all of our guests! I am also happy to know you enjoyed our variety of food and beverages...

Washington DC, District of Columbia
Reviewed 2 weeks ago

We stayed here the day before New Year's Eve, and all the hotels in town were at high season rates. The experience definitely wasn't worth the premium. The hotel is clean, but uninspiring. Service was also mediocre. When we arrived after the 3pm check-in time, the hotel still didn't have a room with a king-size room available (it was still...

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Helpful?
Thank KiminWashDC
HECTOR G, Gerente at Adhara Hacienda Cancun, responded to this review

Distinguished KiminWashDC Thank you very much for sharing your candid review about your recent stay at our hotel on TripAdvisor. Your Feedback is extremely valuable to us, as we strive to improve with each and every stay. We truly appreciate your comments about aspects of the facilities that need updating. Our main priority is to offer a very well-maintained and...

Knoxville, Tennessee
Reviewed 2 weeks ago

The staff at this place would get at least five stars, and the hotel itself, 3, possibly 3.5. It could use some updating, BUT is clean, with decent beds and linens and better-than -you-would-expect bathrooms. The room numbering system is odd in that on one side of the hall, the rooms are numbered in three digits, while across the hall,...

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Helpful?
Thank heyjudithz
Rochester Hills, Michigan
Reviewed 2 weeks ago via mobile

I booked this hotel through Priceline. The booking information shows free breakfast. The first morning we had breakfast there, the waiter charged us 23 USD. I checked with the front desk about the issue and was told your breakfast is included. The receptionist went to the restaurant together with me to resolve the issue. Later on, the waiter returned 13...

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Helpful?
Thank Jia L
Sherwood Park, Canada
Reviewed 2 weeks ago

The staff at the front desk were excellent and check in and check out were fast. The rooms were clean and comfortable and we chose this hotel because of the pool. We would not stay at this hotel again due to the prices and the service at the pool. It was slow to get drinks even when at the pool...

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Helpful?
Thank mexicomichelle
Manitoba, Canada
Reviewed 3 weeks ago

I chose this hotel because of it's downtown location. Having spent 3 nights on a previous visit to Cancun in the Hotel Zone, I found myself somewhat bored and isolated so I was curious to see how the two locations compared. Of course there are pros and cons to both. This hotel is not in a particularly touristy area so...

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Helpful?
2Thank vasmaven
Edmonton, Canada
Reviewed 4 weeks ago via mobile

I really enjoyed my stay at the Adhara Hacienda Cancun..The staff were very friendly and helpful. There is a lot of positive energy there... Extra effort is made to make the stay great for the guests. The staff put up a beautiful Christmas tree when I was there. It was special to witness all the energy that went into creating...

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Helpful?
Thank michaelsK9564R1
Reviewed November 28, 2016 via mobile

I am writing this on the final night of my stay having been at the hotel for a total of ten days. This is a nice option for those using Cancun as a hub for day trips and a beach holiday as opposed to the much publicised resorts of the hotel zone. All of the staff are amazing here; the...

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Helpful?
1Thank Oliver J
Swindon, United Kingdom
Reviewed October 3, 2016

Hotel was nice very friendly staff ,food was very good .room very clean bathrooms very clean ,pool very nice everything you look for in a hotal Would recommend this hotel to anyone can't fault it in any way .

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Helpful?
1Thank tina g
ISRAEL M, Gerente at Adhara Hacienda Cancun, responded to this review

Thank you very much for your comments , when it's our commitment is to meet them with a smile and the best service, I hope we again go on vacation and you and your family are welcome

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Dry Cleaning
  • Business Center with Internet Access

Additional Information about Adhara Hacienda Cancun

Address: Avenida Nader 1 S.M 2 | Quintana Roo, Cancun 77500, Mexico (Formerly Radisson Hotel Hacienda Cancun)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $69 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Adhara Hacienda Cancun 3*
Number of rooms: 173
Reservation Options:
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Also Known As:
Radisson Cancun
Cancun Radisson Hacienda
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Questions & Answers

Here's what travelers have asked, with answers from Adhara Hacienda Cancun staff and other travelers.
11 questions
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Carbondale, Illinois
18 days ago

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Questions? Get answers from Adhara Hacienda Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We faced the outside parking lot behind the hotel and it was very quiet.”
 of 5 bubbles mexicomichelle, 2 weeks ago | Read review
“The best view is the pool view rooms. If you are looking for quiet rooms, let them know”
 of 5 bubbles Yoily, Jul 26, 2016 | Read review
“Take the bus”
 of 5 bubbles Khidbz, May 17, 2016 | Read review
“Higher floors are better”
 of 5 bubbles TucanTico, May 11, 2016 | Read review
“Ask for level three, overlooking pool, quiet.”
  • View from room 333
 of 5 bubbles Soloafrica2014, Apr 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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