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NYX Hotel Cancun

Cancelon$107*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
$158*
$107*
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$158*
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1,981 Reviews from our TripAdvisor Community

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There are newer reviews for NYX Hotel Cancun
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Showing 763: English reviews
Fayetteville georgia
Reviewed April 4, 2015

The only positive was the beach... Everything else was horrible. The shower drain didn't work... The room was as small as a dorm... I thought we had gotten it all inclusive but apparently not. The wifi only works at the bar and lobby. Can't wait to leave in the morning.

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Helpful?
5Thank Gretchen2girls
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Gretchen Thank you for taking the time and sharing your experience we are grateful for your comment, your comments are highly appreciated since they help us to improve our areas of opportunity. We're sorry to read that your experience was not up to your expectations. Be sure that we've taken note of all your comments mentioned and we will...

Buffalo, New York
Reviewed April 4, 2015 via mobile

This was an above average hotel. The beachfront, updated, rooms are out of this world!!! However, there are some things to take note of. The counter staff are not very friendly or helpful. The night clerk never smiles or offers any "additional" assistance. I'm sure he's a fine person, however, his customer service skills are horrid. The bellhops are very...

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Helpful?
1Thank Pacviajante
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Hola! Many thanks for your review of our hotel your comments are highly appreciated since they help us to improve our areas of opportunity. We are verifying the details mentioned, in order to meet their needs and fulfill your expectations. We hope that next time you come you think of us as your option for hosting you again. It would...

Toronto, Canada
Reviewed April 1, 2015

My husband and i had a wonderful first trip to Mexico, we upgraded to ocean view suite because it was his birthday and it was worth it! ( u can score a nice deal) the view of the ocean and the pool was fantastic, to be able to hear the waves all the time is incredible. Needless to say it...

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Helpful?
Thank Skyinmyp0cket
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Hola! Thank you so much for the interest shown in NYX Hotel Cancún your comments are highly appreciated. Is a accomplishment to have a helpful Staff. We hope to be your option the next time you come to cancun. Will be a pleasure to have you again! Cordially The Management Team

New York City, New York
Reviewed March 31, 2015

We arrived late on a Friday night and the front desk was still open. Very quiet but the man who checked us in was very friendly and the check in process was speedy. We opted to upgrade our room for the 3 nights to a master suit?; we originally had a basic room through a travel company. The upgrade was...

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Helpful?
Thank John M
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Hola! We truly appreciate the time you have taken to share your experience during your stay. we are grateful for your comment and we are very proud to heard about it! Thank you also for your recognitions about our hotel, We are fortunate to have this location as you know everything is very close and very safe. Will be very...

Berkeley, California
Reviewed March 25, 2015

From the moment we got to this god forsaken place, the staff was fraudulent and purely unprofessional. They had our reservation number listed under a wrong name and therefor did not have a room saved for us. Instead of trying to fix the problem ate had they repeated told us that the only reservations hey had were for"insert wrong name"...

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Helpful?
2Thank Sophie123452015
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Hello! Thank you for taking the time and sharing your experience we are grateful for your comment, your comments are highly appreciated since they help us to improve our areas of opportunity. We're sorry to read that your experience was not up to your expectations. Be sure that we've taken note of all your comments mentioned and we will be...

Los Angeles, Chile
Reviewed March 25, 2015

Terrible stay there!!!! When we arrived they did not find reservation and hassled us for about an hour after we've already had a long flight. When we dined at the associated restaurant, not only did we not receive our change, but after asking for it they did not give the full amount back. We then ordered room service and we...

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Helpful?
2Thank travelingwoman2015
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Hello! Many thanks for your review of our hotel your comments are highly appreciated since they help us to improve our areas of opportunity. We are verifying the details mentioned, we're sorry to read that your experience was not up to your expectations,we are sorry for the misunderstanding . Be sure that we've taken note of all your comments mentioned....

Chicago, Illinois
Reviewed March 25, 2015

Our winter vacation to NYX was wonderful! The room was one of the newly remodeled and looked like it belonged in a 5 star hotel. The staff was so nice and the food was amazing! We had such a wonderful time we are planning a trip for next year at the same time.

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Helpful?
2Thank Nicole P
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Nicole Thank you very much for your comments, are highly important for us. we are grateful for the recognitions that you made to our restaurants, food and service, we really strive for our guests. Let us know for your next vacation please, will be a pleasure have you again! Sincerely The Management Team

London, Canada
Reviewed March 24, 2015

We've just returned from Cancun. All inclusive 1 week vacation one a pleasant surprise. Excellent location great food and rooms with great ocean-view. Newly renovated rooms are spacious. All inclusive is very basic. Stuff is friendly and trying to accommodate all our needs.

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Helpful?
2Thank Espedito C
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Espedito C Thank you for taking the time and sharing your experience we are grateful for your comment,, we are proud to heard about it! We strive to provide a pleasant service! Will be a pleasure to have you again! Cordially The Management Team

Keswick, Canada
Reviewed March 23, 2015

We spent a week at the NYX and really enjoyed the stay. We booked an ocean view Master Suite. We were delighted with the recently renovated suite and loved the view. Staff were friendly and professional - Eduardo and Raquel treated us like family at every meal. We have stayed at the Live Aqua and Sun Palace in the past-...

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Helpful?
3Thank Brian H
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Hola! Thank you for taking the time and sharing your experience we are grateful for your comment. And also thank your for the comments for Raquel and Eduardo we will let them know your recognitions. We are sure that they made it with a pleasure. We hope that next time you come you think of us as your option for...

Reviewed March 19, 2015

I was able to catch a great All Inclusive deal and stayed for 4 days. I was upgraded to a better room, had a view of the lagoon, and everything worked fine inside my room: AC, tv with cable, mini fridge, safe, hair dryer. Everyone is friendly and not really working for the tips, they are genuinely helpful. Two great...

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Helpful?
2Thank JoannaMelhado
GerenciaNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Joanna Thank you for taking the time and sharing your experience we are grateful for your comment,, we are proud to heard about it! You had a great holidays! We strive to provide a pleasant service! Plese let us know your next vacatons. Cordially The Management Team

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Internet
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Enjoy a fabulous hotel located just in front of the beautiful white sand beaches and turquoise waters that have made Cancun a preferred tropical paradise for thousands of tourists each year. NYX HOTEL CANCUN is a resort with 163 rooms and suites with an excellent location in the middle of the famous Hotel Zone of Cancun, in the state of Quintana Roo, Mexico. NYX HOTEL CANCUN is ideal for families, couples in love, weddings and incentive groups; we are offering a NEW meeting room. Our group coordinators will work with you to create the perfect menu and select the perfect setting for your event. This hotel provides a friendly and professional service, comfortable rooms, international cuisine, and beach activities among others. ... more   less 

Additional Information about NYX Hotel Cancun

Address: Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $39 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — NYX Hotel Cancun 3*
Number of rooms: 163
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com, BookIt.com, Orbitz, Hotwire, Cancelon, Evoline ltd, TripOnline SA, HotelQuickly and Hotel.de so you can book your NYX Hotel Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Cancun Avalon Grand Hotel
Avalon Cancun
Avalon Resort Cancun
Hotel Style:
#40 Spa Hotel in Cancun
#44 Top resorts Hotel in Cancun
#48 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from NYX Hotel Cancun staff and other travelers.
323 questions
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Questions? Get answers from NYX Hotel Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Sea or Pool view would be best”
Babylonfeded, 4 days ago | Read review
“All the rooms I've stayed in have been awesome.”
tmkr1isme, 4 days ago | Read review
“Building 7 and 8 are definitely the newer ones. Lower numbers are most likely to be the older ones.”
vinhmai, 2 weeks ago | Read review
“The junior suites are absolutely fine and quite roomy.”
tupelosteve, 2 weeks ago | Read review
“Great views of the beach, friendly staff, great service, good food”
jacquelinemsh, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Cancelon
$107* /night
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Hotwire.com$158
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Prices are for 1 room, 2 adults
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