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NYX Hotel Cancun

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NYX Hotel Cancun
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1,826 Reviews from our TripAdvisor Community

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There are newer reviews for NYX Hotel Cancun
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Showing 705: English reviews
Reviewed 3 weeks ago

Edgar at the lobby bar made the best drinks , Alfredo the bell man very friendly. Hugo at the pool bar had a terrible attitude and would not crack a smile. Breakfast buffet is the best meal . Dinner menu is below average , however the salad / dessert bar at dinner is excellent. Our room was barely larger than...

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Helpful?
1Thank Nanda S
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear guest, First of all we would like to thank you for taking the time to share your comments on your recent stay with us. We do regret that we did not meet your expectations during the time you spent at our hotel; please accept our apologies for the inconveniences you mentioned in your valuable feedback,this is so important to...

NC
Reviewed 3 weeks ago

You get what you pay for. At NYX we always get our money's worth because we want a comfortable room with a great view, nice beach and staff. We eat a meal or two at the hotel but love eating out at the great restaurants, many within walking distance. Check tripadvisor for restaurants to try. If you're looking for endless...

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Helpful?
1Thank NC2CUN
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest Thank you so much for your review of our Hotel, we sincerely appreciate them, it brings us great satisfaction to know that we exceed your expectations, we are very happy to read that you had an excellent and enjoyable stay. We will be recognized to our staff. We will see you soon. Many thanks for you valuable feedback....

Ontario, Canada
Reviewed 3 weeks ago via mobile

The beach is beautiful. There is a buffet breakfast in the lobby daily and the other meals are served off a menu in the restaurant overlooking the beach. The staff are nice and always helpful. The yoga with Johnathon on the beach is fun. There is a bus outside the door that will take you to Walmart it is safe...

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Helpful?
2Thank travelgl67
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Thank you so much for your review of our Hotel, we sincerely appreciate them, it brings us great satisfaction to know that we exceed your expectations, we are very happy to read that you had an excellent and enjoyable stay. We will be recognized to our staff; especially with Jonathan. We will see you soon. Many thanks for you valuable...

Reviewed 3 weeks ago via mobile

When we arrived i was so dissatisfied with our room 3001. Hardly a balcony at all to enjoy your morning coffee. But the resort grew on our group of 8. The staff Jonathan at the front desk Eddy at the breakfast restaurant yesenia (Jessie) on the beach service (by far the most friendliest). And Hector at the supper restaurant tried...

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Helpful?
1Thank Laurie P
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest First of all we would like to thank you for your comments and for taking the time to let us know your opinion, your comments are highly appreciated since they help us to improve our areas of opportunity, we would like to apologize for all the inconveniences during your stay with us. We will be recognized to our...

Gatineau, Canada
Reviewed 4 weeks ago

Just came back from Nyx Hotel Cancun we where 56 not kidding everyone love the service the food special thanks to Cynthia , Didier are waiter on the beach hopping to come back soon rooms junior or Master suite for those that did not like this resort you should stay home

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Helpful?
1Thank joannemonette a
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear guest Many thanks for sharing your kind feedback and taking the time to let us know about your recent stay with us. We are so happy to read that we exceed your expectations. We are glad that you appreciated our service and attentive staff. We will definitely share your kind words with Cynthia and Didier and of course with...

Reviewed 4 weeks ago

On Feb 1 2017 my family of 4 visited Nyx. We stayed for 1 week.Upon arriving at the hotel Uliana was absolutely awesome, because our room was not ready she told us to go and get something to eat. We had booked two rooms however Uliana was able to get us a family room which we loved because we have...

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Helpful?
1Thank slwilson2014
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear guest Thank you so much for choosing NYX Hotel Cancun and for share a brief review of your recent stay with us. We are glad to know that you spent a great time and enjoyed of our service and attentive staff, we will definitely share your kind words with the rest of the staff. Many thanks for your comments...

Reviewed 4 weeks ago

It wasn't 5 star meals, but it was OK. Could of had better variety. Very nice, simple resort. All inclusive was very reasonable. Eddy is the very best waiter!!! I'll go back just for him! Great beach.

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Helpful?
Thank Doc G
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear Guest Many thanks for your review, we are glad to know that you spent a great time with us and enjoyed your stay. Your comments are highly appreciate to improve our areas of opportunity. We are very happy to read that our service meet your expectations. We hope that you will return again very soon. Thank you so much...

Boulder, Colorado
Reviewed 4 weeks ago

Great staff - especially Eduardo, Victor & Joel. Thanks for your awesome service. Mercedes too! Could improve by keeping the hot tub on and hot, not lukewarm. Also could heat upper level pool to make more comfortable to swim in. Beautiful beach, decent (not awesome) food. Breakfast fare the best. Mall & many restaurants within walking distance.

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Helpful?
Thank Lisa V
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear Guest First of all we would like to thank you for your comments and for taking the time to let us know your opinion, your comments are highly appreciated since they help us to improve our areas of opportunity, we would like to apologize for all the inconveniences during your stay with us. We are happy to read that...

Regina, Canada
Reviewed 4 weeks ago

We stayed here for three days before leaving for home. We were met by Jhonaton and right from the start we were impressed with him and they way he dealt with us. He went over and above to make things were just right for us especially because my wife walks with a cane. Each of the employees we dealt with...

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Helpful?
Thank Brian L
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear guest Thank you so much for choosing NYX Hotel Cancun and for taking the time to let us know your experience with us. We are so happy to read that we met your expectations, we are glad to know that you spent a great time here and enjoyed of our service and attentive staff. We hope that you will...

Reviewed February 19, 2017

We stayed here for four days and had an absolutely fantastic time! The room, beach, pool, staff, and food were amazing. The only downside was limited activities and entertainment but there's so much to around the hotel (mall, Coco Bongo, etc.) that we didn't mind too much.

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Helpful?
2Thank wanderingbug12
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear Guest We truly appreciate your comments, especially to our staff, we are so happy to read that we meet your expectation and you spent a great time with us. We hope that you will return again very soon. Cordially Hotel NYX Cancun

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Enjoy a fabulous hotel located just in front of the beautiful white sand beaches and turquoise waters that have made Cancun a preferred tropical paradise for thousands of tourists each year. NYX HOTEL CANCUN is a resort with 163 rooms and suites with an excellent location in the middle of the famous Hotel Zone of Cancun, in the state of Quintana Roo, Mexico. NYX HOTEL CANCUN is ideal for families, couples in love, weddings and incentive groups; we are offering a NEW meeting room. Our group coordinators will work with you to create the perfect menu and select the perfect setting for your event. This hotel provides a friendly and professional service, comfortable rooms, international cuisine, and beach activities among others. ... more   less 

Additional Information about NYX Hotel Cancun

Address: Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $91 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — NYX Hotel Cancun 3*
Number of rooms: 163
Reservation Options:
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Also Known As:
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Cancun Avalon Grand Hotel
Avalon Cancun
Avalon Resort Cancun
Hotel Style:
#39 Spa Hotel in Cancun
#42 Top resorts Hotel in Cancun
#46 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from NYX Hotel Cancun staff and other travelers.
291 questions
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Questions? Get answers from NYX Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Building 8, our favorite, is closest to the construction. Inside the building we had no issues with construction noise, we rise early.”
 of 5 bubbles rickmV5403OD, 4 days ago | Read review
“ask for ocean view rooms (the older ones are more than double the size of the renovated ones)”
 of 5 bubbles CraigL907, 6 days ago | Read review
“Lagoon side has more noise and traffic but has a good view. If you want a quieter room, you may want to upgrade to an ocean-view unit.”
 of 5 bubbles J1151SDdanielb, 6 days ago | Read review
“Request upper floors facing the ocean if you do not mind climbing stairs. All rooms have balconies with ocean view.”
 of 5 bubbles christiand124, 1 week ago | Read review
“not room with laguna view on groundfloor,this room are befor entrance to hotel”
 of 5 bubbles 63Luk_63, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question