Hotel NYX Cancun

Hotel NYX Cancun

veg wrap with burger and fries
Traveler (9596)
Large balcony for an incredible view and space to relax
Room & Suite (1111)
NYX Hotel Cancun
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Avg. $233 /night, 2/11 - 2/12
$482
per night
$337
per night
$191
per night

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About

#7 of 38 all-inclusives in Cancun
Location
4.7
Rooms
4.2
Value
4.3
Cleanliness
4.5
Service
4.4
Sleep Quality
4.3
Located on the best beach in the hotel zone, where the beautiful white sand and the incredible turquoise blue sea of the Caribbean emerge in one. Its location, design and wide range of services, make of NYX Cancún, a Paradise for families, couples, or groups of Friends to enjoy unforgettable days of rest. The Hotel NYX Cancun has 196 rooms and suites beautifully designed with unique details, equipped with everything that’s necessary to guarantee an unforgettable vacation of pure rest and maximum comfort. On top of the unbeatable location of these rooms, it provides spectacular views of the Caribbean Sea and the Nichupté Lagoon.
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Property amenities
Free parking
Fitness Center with Gym / Workout Room
Outdoor pool
Bar / lounge
Beach
Aerobics
Airport transportation
Spa
Yoga classes
Fitness classes
Pool / beach towels
Restaurant
Breakfast buffet
Complimentary welcome drink
Snack bar
Special diet menus
Poolside bar
Billiards
Entertainment staff
Evening entertainment
Car hire
Taxi service
Couples massage
Facial treatments
Full body massage
Makeup services
Manicure
Massage
Pedicure
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Value
Lagoon View
Languages Spoken
English, French, Russian, Spanish

Location

Blvd. Kukulkan, Manzana 52 Km 11.5 Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 81 out of 100
81
Cancun Airport
Aerodromo de Playa Del Carmen
39.8 mi
See all flights
4.5
4.5 of 5 bubbles12,561 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Hotel NYX Cancun offers a lively atmosphere with a prime beachfront location that many guests admire for its proximity to shopping and scenic views. While the hotel's amenities, including the beach, pool, and restaurant options, receive positive remarks, some visitors have encountered issues with noise levels and evening entertainment. The rooms garner mixed feedback, with cleanliness being a standout feature, yet some guests point to the need for updates. Service quality also varies, with the staff generally earning praise, but inconsistencies with reservations are noted.
Location
Beachfront
Atmosphere
Lively
Rooms
Mixed
Value
Mixed
Cleanliness
Immaculate
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory

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Detailed Reviews
These reviews are machine translated from their original language. Show machine translations?
marta v wrote a review Jan 2025
5.0 of 5 bubbles
The experience of staying at the NYX Cancun hotel is exceptional. The hotel is located on the beachfront, the views from the rooms are breathtaking, the service and friendliness of all the staff is second to none. The director, Gian Carlo is always watching the well-being of the guests, Edgar always watching that everything is perfect. Everyone, from reception, to room staff, to room maids, waiters, cooks, first responders, always has the best smile and you feel like you are well received.

The rooms are very well decorated, the beds are huge and very comfortable.

The hotel restaurants deserve separate mention, I don't think there are restaurants of that quality in any other hotel in the area. It has a Japanese restaurant that is the best I have ever tasted, an Italian restaurant always set with the best music that transports you to any corner of Florence and with a smoked carpaccio hmmmmm. Of course there is a taqueria: "Villain Tacos" is also scandalous. In front of the sea there is another restaurant with barbecue on the beach and in the pool (in case something is missing) they make Luxury hot dogs!!

And you can't miss the Spá. It has state-of-the-art facial and body treatment machines so that in addition to relaxing we go even more handsome than we have arrived. Lorena, the Spa Manager, is very friendly and super friendly as well as being a great professional, do not miss massages or treatments.

A few meters from the hotel is a shopping center and if you feel like spending more money, then walking a little more are all the superluxury stores.

100% recommended, it is our second year and we will surely return.
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Automatically translated
Date of stay: January 2025
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
Room Tip: No os perdáis el Spa!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mohammad T wrote a review Jan 2024
4.0 of 5 bubbles
Overall, a lovely beach holiday for 2 weeks at the end of December with very hard-working staff and outdated rooms.

Beach: Was very good with direct service on the beach. The free sun loungers do break your back and your shins when you lie on them, but the hotel management certainly knows that and prefers to invest elsewhere. This definitely needs to be improved in this price category.

Room: We had two rooms because we had to change one because of the smell and both were outdated. But overall it was OK because we were mostly outside.

Location: The location is great if you mainly want to take the bus to the hotel zone to party or walk to a nearby shopping centre. Otherwise you definitely need a car for everything else.

Food: The food was mostly good and the kitchen always tried very hard to produce good food and beautifully presented a la carte dishes. However, the quality often dropped and so the food sometimes looked better than it tasted. This is certainly due to the concept and in this situation not only the starter but also the main course should be offered as a buffet. The a la carte concept usually leads to stressful situations and hecticness when there is understaffing and the waiters are not sufficiently skilled. The concept is also responsible for all tables not being occupied and queues forming in the evening, which is strange when reservations are not possible in the Deck Restaurant anyway.

Breakfast was not varied on any of the 13 days. That means the same program every day.

The other restaurant, Chianti, is only free for all-inclusive guests a few times, but is of much better quality than the Deck Restaurant.

Employees: Special thanks go to one employee (Julio, beach waiter), who stood out for his friendliness, efficiency and attentiveness throughout the entire two weeks. Even when his colleagues neglected their areas, Julio always took the orders on his behalf. We noticed this very positively. Other employees should of course also be mentioned for their reliable and helpful nature, such as Maike (reception) and Mariana (breakfast reception or Deck Restaurant).

Car rental in the hotel: The hotel should only give permission to rent a car to someone or a company in the hotel if they are prepared to proactively provide information to the guest and can also speak English for the purpose of signing the contract. Our hotel-based car rental agent directly opposite reception obviously found it sufficient to point with his finger at a DIN A4 sheet of paper on the right of his counter. That cannot be the basis for a car rental service. In my opinion, the hotel is responsible for every service on its premises/property.

Entertainment: There are a few activities, but they were not important to us. In the evenings, however, there was always 1-2 hours of live music, which was very nice.
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Google
Date of stay: December 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Traveled as a couple
Room Tip: Lesen sie sich die Bewertungen durch.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Maestra Espanola wrote a review Aug 2023
Ontario, Canada
5.0 of 5 bubbles
This Hotel is really a glamorous gem. It is so close to the ocean ! My husband and I booked the sunset suite which is on the lagoon side (absolutely stunning). The rooms and the hallway are all newly renovated, the bathroom was beautiful, had an enormous beautiful shower, and the room was very clean. The food was excellent some of the best I have ever had! The beach service was great and you can always get some nachos, a burger, etc at the beach or the beach restaurant. The beach restaurant has different menu options during the week and they also have an excellent buffet of apps to pick from. The sushi restaurant is incredible! You don't need reservations to go and have sushi every night after 6 pm. Shout out to Isis, Mario, and the excellent chefs at the Sushi restaurant. Beach service was great, Luna and Riger were incredible and really such hard workers! The Magic pool bar and pool were really great and had a mixture of calm quietness and fun. Our room was so close to beach and pool, which I loved. Some things I would recommend would be that you bring your own towels from home for the beach, people get their blue towels from resort and leave them on chairs for hours (never to return) which can become frustrating. Bring a mixture of Mexican Pesos and American dollars (lots of small bills) because it is difficult to get change there and exchange rates can be tricky. I think it would be nice if the hotel had a few more umbrellas/huts on the beach to offer a bit more shade to those who need it. The lobby is really beautiful and kept very clean. There is another beautiful pool on top, which unfortunately doesn't have bar service. Also, everything closes from 5-6 so if you like to eat during that time it can be a bit tricky waiting. I really loved how this resort only had 198 rooms and you just have that feeling of being special. I think that it would be nice if the sunset suite had a bit nicer of a coffee machine so that you could enjoy a really nice coffee from your breathtaking balcony and have a nice coffee in your room before you go to dinner or maybe a really nice coffee station in the lobby where you you could make yourself a coffee/espresso early in the morning or in the afternoon. I also believe it would be nice if they put a little more drinks in your fridge (you receive 2 waters, 2 pops, and 2 beer a day). Overall, I would highly recommend this hotel to anyone that wants to have a nice calm vacation and an absolutely breathtaking view and location. Food and drinks are an absolute 5/5! The staff is really so friendly! Also this beach is stunning and the water is calm (you can swim almost everyday!) Gracias a ustedes NYX!
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Date of stay: August 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Traveled with family
Room Tip: You need to go to beach early to reserve spot. Bring your own towels from home. Bring a mixture...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Relaciones Publicas Cancun, Director General at Hotel NYX Cancun
Responded Aug 16, 2023
Dear daniellerB9471QV, Thank you for taking the time to share your lovely review. We are really glad to read that you had a great time with us, specially that you had enjoyed your comfortable room. It is gratifying to read that you had appreciated the delicious quality and variety of our restaurants and bars. We take care great pride of in the quality of the ingredients we choose for you and the skills of our chefs. We appreciate the comments regarding the pool umbrellas. This matter was already addressed to a specific department in order to have more umbrellas and offer you a better experience. Your comments regarding the friendly and attentive service that our staff offered you, are really important to us, since it shown us the hardworking service that they are offering you, keeping your wellbeing and relaxation on mind. We hope you could visit us again, and make you feel at home. Warmest regards. Guest Experience Manager.
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Bobbylee70 wrote a review Dec 2023
+1
1.0 of 5 bubbles
I recently stayed at this hotel after a long 20-hour flight. Immediately, the staff tried to sell an upgrade to the room and meal package, but our excitement turned into concern as the first room (501) was located beneath the building, with a loud air conditioner, no windows to open, and a pervasive smell of mold.

After expressing our dissatisfaction, the concierge provided another room, albeit smaller. Unfortunately, it had no windows, just a small glass oblong with a view of the elevator. Akso here ( room 811) The lack of fresh air under the building created a moldy atmosphere, evident even in the wardrobe that was mouldy. The room came equipped with a noisy electric humidifier, its filter visibly covered in mold. The humidifier required frequent emptying, highlighting excessive humidity issues.

Additionally, the air conditioning was unadjustable, fixed to a very cold, the cold and humidity reminiscent of a wine cellar. The bathroom, unfortunately, shared the unpleasant characteristic of a sewage-like smell cery persistent fir the whole stay, you could not leave the door open.
The cleanliness was just below standard, as the shower floor was not cleaned, and the room was a bit dusty. The breakfast offered a good amount of choices, but the quality was definitely below the 5 stars advertised. For example, the eggs, and pancakes freshly cooked were not good, with too much butter and no salt; fruits were always unripe, and the juice tasted like cordial.

The hotel activities were based on blasting loud and annoying music all day, making suitable for very young people who love to party, but there were none at hotel. Only a handful of people, perhaps around 5, seemed to enjoy the constant noise.

The beach is nice and serviced, but please consider that the sea is very wavy in that area. There are not enough bed chairs and umbrellas for all customers, so people go very early to grab the best spots, leaving their towels there for the entire day. Subsequently, you need to hunt for chairs under an umbrella as soon as someone leaves and takes their towel with them.

The area is really in the middle of the hotel zone, very close to the Isla Shopping Centre. However, for the area with restaurants and bars in the hotel zone, you will need a taxi or the bus. Therefore, I do not recommend it. I'm sure there is much better.

We tried to complain and we got brushed off and reading the excuses under other peoplr comments I can't see any improvement coming.

But if you end up here, ask clearly what floor your room is located on and if you can have sunlight and fresh air—no one wants to spend a holiday in a cellar.
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Date of stay: December 2023
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Traveled as a couple
Room Tip: Get the chairs around the pool or at tge beach early... or better... do not stay here!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Relaciones Publicas Cancun, Director General at Hotel NYX Cancun
Responded Dec 12, 2023
Dear Bobbylee70, Thank you for taking the time to share your valuable review. I am sorry that you didn't enjoy your stay with us. We appreciate your effort for traveling to Cancun and choosing us as your holiday destination. Our front desk staff are in charge of making your check in, giving information and offer upgrades, an apology if this was an inconvenience. You book a Standard unit, those units have a queen size bed, do not have balcony, neither view. Our same front staff offered you a change of room, since the first room was not of your liking. Nonetheless, the change it has to be done on the same room category that you originally book. In case of preferring a Lagoon view room or ocean room view, front desk can assist you with an upgrade. As we are in a tropical area, the humidity it is normal. Nonetheless, our Maintenance team and housekeeping department are always taking care of all of our areas in order to keep them in a perfect shape, so I can assure you that we do not have mold. An apology that you didn't enjoy the quality of our breakfast buffet, normally we receive excellent comments about it. Our entertainment team offers a variety of activities from yoga, boxing lessons, margaritas, salsas or guacamole workshops, games and of course pool activities. If you prefer a type o music, you can always inform them and they will gladly pamper you. An apology if you had difficulty trying to get a sunbed. We have a total of 180 bed chairs for free. There is no enough space on the beach area, to have 1 sunbed per guest. We have a beach and pool rules: it is not possible to “reserve” a bed chair for more than 30 min without use, or our staff will remove all the towels from unused bed chairs at 8am in order to give the opportunity to all of our guest to make use of the sunbeds. This information it is displayed at our pool and beach area. We hope you could give us the opportunity to welcome you back and offer you a better experience. Warmest regards. Guest Experience Manager.
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Alysia V wrote a review May 2024
5.0 of 5 bubbles
Everything here at the hotel was very good. There is a mix of all ages and races but not many families which was nice for us because we are young couples, still family friendly though. The beach is always clean and plenty of chairs. There are two pools and two bars. The bartenders and staff were so kind, be sure to tip. The food was very good and I loved the rotating menu every night. I had an issue with getting dinner reservations because the staff told us different things everytime we asked in terms of what we could do to make them and when. The pool hours are nice and they don’t close until late around 8/9. The rooms were better than the Riu Yucutan rooms for sure, but a little smaller. One of our couples got the standard room which did not have a door to the bathroom… which would not be pleasing to family, friends, or couples. I loved that there were so many umbrellas on the beach to provide a lot of shade if you want it. A lot of people complain about the all inclusive having a top shelf to the bar that is not included in the all inclusive, but I still had great drinks and a great time without the too shelf liquor, though im young so im not too particular on what I am getting drunk off of haha. Shower temperature was always consistent and so was the AC, though the AC did drip a bit onto the floor which wasn’t really a big deal for us. The lifeguards on the beach made me feel much safer going in the water. One of the biggest highlights of my trip was Alejandra’s hotdog station. She makes everything so good they were even better than the street dogs in Los Angeles. Si andas buscando un hotel con salsas ricas aqui estan. Jack at the pool was such a great entertainer. He was kind and led everyone through games and exercises. Overall I would rate it a five star hotel.
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Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience, Director General at Hotel NYX Cancun
Responded May 12, 2024
Dear 17alysiav, Thank you for taking the time to share your kind review. We are really glad to read that you had a great time with us, especially that you enjoyed the beauty of our beach area as well as the delicious quality of our restaurants and bars It is gratifying to read that you appreciated our facilities and your comfortable room. We also appreciate the good comments regarding the attentive and friendly service that our staff offered you at all times, making you feel welcomed. We hope you can visit us again so we can pamper you even more. Warmest regards. Guest Experience Manager.
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cmassey655 wrote a review Mar 2023
Oxford, Pennsylvania
3.0 of 5 bubbles
This hotel has a lot of steps so be forewarned! A lot of the rooms are very small. We booked with TravelbyJen but the supposed upgrade to a sunset suite was with a view of the lagoon and small. We had to pay extra for an upgrade to a balcony and ocean view which was lovely. Their food is delicious but saying that be forewarned that their buffet only offers whatever their speciality theme is at night. If you don’t like Japanese, Spanish, Mediterranean, etc. then you won’t like it and they have no other options as their other two restaurants on the property are basically booked and the only time available is usually at 10pm! As far as the pool, too small for them to alllow volleyball and aerobics, etc. only other option is a closed in pool with no breeze and no music and nobody goes there. Now for the beach which the “management “ over and over say on this and other sites and with their signs posted that they move towels reserving chairs after 30 minutes or that you can’t put a towel down on a chair before 8 am!! NOT TRUE!! Nobody monitors any chairs! People put towels down early in the morning and they NEVER come back!! They hog the shaded places and it’s very hot there. Not enough of the shaded huts and pool chairs are always tak en as there are only 22 chairs around the pool! We loved the guys serving us, heads up to Carlos and Juan and several others. It if you get a slow server good luck! There is a beach menu but not offered every day. Wings, burger, club sandwich’s, ribs and nachos basically and a few fries thrown in. BUT they don’t offer anything other than the NYX burger at the restaurant! Burgers were raw or so well done you couldn’t eat it. Picky people don’t even bother coming here as their choices are the same at breakfast and lunch every day! They did accommodate our friend who was sick with a stomach virus and delivered soup to his room! We would not come back here as the ocean is extremely rough and we saw a few saves by the lifeguards which they do have here but with the limited options to stay here on the premises for food choices is extremely limited! They need to accommodate EVERYONE for food choices and have a real buffet with other options!
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Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
Room Tip: Food choices limited though very good if you like what they are having as they only do SPECIALTY...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Relaciones Publicas Cancun, Director General at Hotel NYX Cancun
Responded Mar 26, 2023
Dear cmassey655 Thank you for sharing your valuable review. We are glad to read that overall, you had a nice stay with us, specially that you had enjoyed the friendly and attentive service that our staff offered you, as well as the good quality of our restaurants. Your book a Sunset suite unit and our sunset suites have 1 king-size bed, and a lagoon view, it was the unit that you were given; Front desk will always offer an upgrade if the options are available. They offer you an Ocean view room, that was a higher category than yours, so a payment has to be done. We are used to receiving wonderful comments regarding the delicious quality and variety of our dishes and restaurants. At the Bellavista restaurant, we offer breakfast buffet, this includes: a variety of fruits, different types of breads, dairy products such as yoghurt and cheese, cold meats, pancakes, jams, cereals, egg dishes, the omelette station, as well as the juice and coffee station. At lunch the Deck restaurant offer à la carte menu with a wide variety of dishes, such as: entrées, salads, soups, wraps, ceviches, rice dishes, steak, fish, chicken, pizzas, pastas, and desserts. For snacks, we have the hotdog cart, our grill hamburger station, chicken wings, fried squid, and more. The Deck restaurant for dinner it has a menu with 6 different main dishes that changes every night regarding the theme menu, it also offers a buffet option that includes: appetizers, cheese station with cold meats and fruits and nuts, different types of breads, pizzas, 3 side dishes, salads, soups and creams, and at least 5 varieties of desserts. We also have 2 specialty restaurants, Umami the Japanese restaurant with Teppanyaki table, and Chianti with Italian cuisine. At our restaurants, our staff will always ask you if you had a food allergy or a dietary restriction, in order to give you a safe and delicious culinary experience. Our chefs are used to work with all types of food allergies and food restrictions, we recommend you to inform our staff, so they can give you a proper service. An apology if you had difficulty trying to get a sunbed. We have a total of 246 bed chairs for free. There is no enough space on the beach area, to have 1 sunbed per guest. As a matter of a fact, there is no hotel in Cancún that has a sunbed per guest. We have a beach and pool rules, on which we had to be firmer, since there is a lack of empathy from the guest this season: it is not possible to “reserve” a bed chair for more than 30 min without use and not before 8am. Our staff will remove all the towels from unused bed chairs at 8am in order to give the opportunity to all of our guest to make use of the sunbeds. This information it is given upon arrival, and it is displayed at our pool and beach area. We do not recommend removing any towel or belonging yourself, please always approach to a beach staff, lifeguard or security team, for them to verify which sunbed has not been used for more than the 30-min estimated time, and they will release the sunbed. Nonetheless, your comments are really important to us, since it helps us to improve our services. We hope you could visit u again, to pamper you even more. Warmest regards. Guest Experience Manager.
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Matt P wrote a review May 2024
4.0 of 5 bubbles
Decent hotel for the price. We paid about $300 per night for an all inclusive rate. So expectations weren't too high. Biggest issue was with high winds the power went out for 12 hours. We spent our time at the beach so it wasn't a huge deal, but something to be aware of, as it happens frequently at some of the smaller hotels in Cancun.

The staff was extremely friendly and the rooms were pretty nice. It's an older building so it was a little musty in the room and lobby area. One of the best parts of this hotels is it has a great beach location and is not very crowded. We never had to run out to the beach or pool to grab a chair first thing in the morning. The food was not good, would recommend eating at Umami (sushi restaurant onsite) or the taco place out in front of the hotel. Inclusive package drinks were just fine, Modelo on tap, fruity cocktails both frozen and on ice. They don't have much digital infrastructure for reservations at the restaurants onsite, so I would recommend going to the front deck and making reservations at least one day in advance. All-in-all it was an ok experience. I will probably be trying another all inclusive hotel in the area for my next visit.
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Review collected in partnership with this hotel
Date of stay: May 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience, Director General at Hotel NYX Cancun
Responded May 22, 2024
Dear Matt P, Thank you for sharing your kind review. We are glad to read that overall you had a nice stay with us, specially that you had enjoyed the beauty of our beach area, as well as the delicious quality of our restaurants and bars. Your comments are really important to us, since it helps us to improve our services. An apology for any inconvenience when about the power shortage in the hotel. We do not have the information of what cause the shortage; However, the electricity supplier company inform us that it was a problem in one of the main supplier lines, which affect our hotel and other 4 hotels. Although, we can have a power down for a couple of minutes or a couple of hours when the weather it is extremely rough, this situation has never happened before. We are sorry for this inconvenience; even though it was beyond our hands. We hope you could give us the opportunity to welcome you back, and pamper you even more. Warmest regards. Guest Experience Manager.
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Natalie C wrote a review Dec 2024
5.0 of 5 bubbles
First time staying at an all inclusive hotel and it was honestly absolutely wonderful. Me and my sister stayed in a junior suite and it was nice and spacious with a good sized balcony overlooking the ocean.

The food and drinks were fantastic. Breakfast includes omelet bar, continental options, pancakes, waffles, fresh fruit, pastries etc. Lunch is soups salads and sandwiches. Dinner is themed each night and there are buffet and menu options. Trust me you won't be hungry.

The beach is just steps from the pool and there are plenty of chairs. White sand and gradual slope to the ocean. There are spa services right on the beach if you want too.

The hotel also offers amenities and activities such as yoga, volleyball, live music, bracelet making and dancing. The staff are extremely helpful(stefany,jair,rodrigoo,oscar), courteous and fun!

I would definitely recommend this place based on the price, location and amenities if you are looking for quiet vacation on the beach with no worries. Relax and have fun!
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Date of stay: December 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience, Director General at Hotel NYX Cancun
Responded Dec 4, 2024
Dear N4422JSnataliec, Thank you for sharing your kind review. We are really happy to read that you had a great sister trip with us, especially that you enjoyed your comfortable ocean view room. It is gratifying to read that you appreciated the delicious quality and variety of our restaurants and bars. Also, we appreciate the nice comments regarding the beauty of our beach area and our facilities. Your comments, reading the attentive and warm service that our staff offered you are really important to us. We are looking forward to seeing you again, so we can pamper you even more. Warmest regards. Guest Experience Manager.
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AnnaConn wrote a review Nov 2023
+1
5.0 of 5 bubbles
Check in was quick and informative (I recommend putting the bracelet on your non dominant hand).
Our room (standard, located in the same tower as the lobby) was roomy enough with 2 queen beds, a large bathroom with spacious shower and ample hot water. And, there is a convenient drying line available in the shower for your bathing suit or delicates (if you decide to hand wash an item or two). We even had a small balcony overlooking the lagoon.
Definitely bring earplugs - it's noisy due to the doors as well as some street noise.
The mini bar has 2 large water bottles, 2 beers, 1 Sprite and 1 coke. You can refill the waters in the lobby from a large cooler with filtered water (so as to not use more plastic). You can get the beers and sodas replenished daily (at least with the all inclusive plan).
The breakfast buffet is plentiful with loads of options (even has a diligent grill cook who can make omelettes and eggs to your liking).
Captain Carlos Cetina, supervisor and gracious host, sets a fabulous example for his staff by remembering your name and welcoming you every morning and at lunch. We were shown especially wonderful service by Mario, Marco, Ronaldo and Guillermo.
We thoroughly enjoyed the food during lunch and dinner at The Deck restaurant. For dinner, there's always a buffet in addition to ordering from the menu. Each night has a theme and the staff do a detailed and thorough job of decorating. We were lucky enough to experience Halloween here!
The beach is truly as turquoise as shown in pictures - paradise! We had many red flag days that still allowed for cautious swimming in the ocean (you definitely get pulled by current). However, the two yellow flag days were supremely relaxing in the water (no wind, calming wave activity and very little current). The only negative thing (other than noise at night, which earplugs remedied) was the availability of blue towels for pool/beach use. There were multiple times when we wanted to get a towel and were told "10 minutes" which either stretched into an hour or simply never transpired at all into us getting towels. So, we ended up keeping our blue towels and taking them up to our room (probably weren't supposed to do that, but it eliminated excessive waiting on our part and the staff having to wash the towels after only one use).
Overall, I would highly recommend Hotel NYX and would book here if I travel this way again.
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Date of stay: October 2023Trip type: Traveled as a couple
Room Tip: Bring earplugs 👍
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Relaciones Publicas Cancun, Director General at Hotel NYX Cancun
Responded Nov 5, 2023
Dear AnnaConn, Thank you for taking the time to share your kind review. We are glad to read that you were able to enjoy most of the good services that we have to offer. Specially that you received a free upgrade from front desk, from a Standard unit, to a Deluxe unit, since those are the only rooms that have 2 queen size beds. It is gratifying to read that you appreciated the amenities and the delicious quality and variety that our restaurants offered you. Your comments regarding the beauty of our beach area it is really important to us, as well, that you were able to be part of our Halloween monthly party. An apology if you had an inconvenience with the waiting for a pool towel. For us, it is really important to give you the best quality service, I already send this information to the respective department in order to improve our services. We hope you could visit us again, so we can pamper you even more. Warmest regards. Guest Experience Manager.
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Mark K wrote a review May 2024
+1
5.0 of 5 bubbles
NYX Hotel was a great experience and we enjoyed the beautiful weather, great food and the picturesque ocean. A good few days of our week long trip, the ocean was rough and wavy, but that's Cancun for you!

Beach was clean and the white sand was dreamlike. Pools were nice and refreshing, with multiple events taking place within the main pool by the Magic Bar. The Jacuzzis were a favorite, especially at night with the blue lights!

Lots of variety in the food, with different menus for dinner each day of the night, and options for buffets during breakfast and dinner, again with delicious food options and prompt service.

The drinks were great, and there was a nice variety of cocktails available, and the bartenders were always willing to accommodate and make custom requests.

The hotel was beautiful with white and blue colorations, and the lobby was lively each night with various musical entertainment. Staff were always happy to assist in any way possible, and our hotel room was always cleaned well with drinks restocked daily and cute origami designs made from toilet paper.

All in all, fantastic trip with a special shoutout to Humberto and Jhoan at the bar, Misael at the Deck restaurant and Ana Bella for the great room service!
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Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience, Director General at Hotel NYX Cancun
Responded May 7, 2024
Dear R9654AYmarkk, Thank you for taking the time to share your kind review. We are really glad to read that you had a nice stay with us, specially that you had enjoyed the beauty of our beach area, as well as the delicious quality of our restaurants and bars. It is gratifying to read that you appreciated he attentive service that our staff offered you. We also appreciate your good comments regarding our spotless facilities. We are looking forward to seeing you again, so we can pamper you even more. Warmest regards. Guest Experience Manager.
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Answer from Shelley C
Pottstown, Pennsylvania83 contributions26 helpful votes
There is not a clothesline on the balcony but there was one in the shower
Answer from Lyse F
Ottawa, Canada101 contributions139 helpful votes
We saw people smoking at the beach and there were coco ashtrays under some palapas.
Angelique C wrote a tip Feb 8
2 contributions
5.0 of 5 bubbles
"Suites are worth it, reserve beach seats if you like the shade, tip your servers they deserve it!! "
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Mrsshufflebottom wrote a tip Feb 7
Puerto Viejo de Talamanca, Costa Rica170 contributions73 helpful votes
5.0 of 5 bubbles
"Lots of steps to the front of the hotel and in and around the hotel is you struggle to walk"
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Lucy G wrote a tip Feb 5
2 contributions
5.0 of 5 bubbles
"Small pool beautiful beach"
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Jenny L wrote a tip Jan 2025
Bathgate, United Kingdom16 contributions12 helpful votes
5.0 of 5 bubbles
"Enjoy every moment."
Read full review
Nickolas P wrote a tip Jan 2025
1 contribution
5.0 of 5 bubbles
"Try to stay for 7+ nights to be able to try the Teppanyaki!"
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PRICE RANGE
$159 - $405 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
avalon grand cancun hotel cancun, avalon grand resort, cancun avalon grand hotel, avalon cancun, avalon resort cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
196
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL NYX CANCUN - Updated 2025

Frequently Asked Questions about Hotel NYX Cancun
Which popular attractions are close to Hotel NYX Cancun?
Nearby attractions include AMMA Club (0.2 miles), Forum Beach Cancun (0.3 miles), and Sky Wheel Cancun (0.2 miles).
What are some of the property amenities at Hotel NYX Cancun?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Hotel NYX Cancun?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel NYX Cancun?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel NYX Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Hotel NYX Cancun?
Conveniently located restaurants include Kai Cancun, Umami, and Restaurante Chianti.
Are there opportunities to exercise at Hotel NYX Cancun?
Yes, guests have access to a fitness center, an outdoor pool, and fitness classes during their stay.
Does Hotel NYX Cancun have airport transportation?
Yes, Hotel NYX Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel NYX Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel NYX Cancun?
The staff speaks multiple languages, including English, Spanish, French, and Russian.
Are there any historical sites close to Hotel NYX Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (4.1 miles) and Scorpion’s Temple (0.3 miles).
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