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Blvd. Kukulkan, Manzana 52, Km 11.5 zona hotelera, Cancun 77500 Mexico
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35 people are viewing this hotel
Hotels.com
$539
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Free cancellation until 05/22/22
Booking.com
$285
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Priceline
$250
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Free cancellation until 05/21/22
ZenHotels.com$376
travelup.com$301
Traveluro$280
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (6425)
Pool & Beach (1579)
Videos (2)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 06/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel NYX Cancun
Updated 06/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 268 in Cancun
Location
4.7
Cleanliness
4.4
Service
4.3
Value
4.2
Located on the best beach in the hotel zone, where the beautiful white sand and the incredible turquoise blue sea of the Caribbean emerge in one. Its location, design and wide range of services, make of NYX Cancún, a Paradise for families, couples, or groups of Friends to enjoy unforgettable days of rest. The Hotel NYX Cancun has 196 rooms and suites beautifully designed with unique details, equipped with everything that’s necessary to guarantee an unforgettable vacation of pure rest and maximum comfort. On top of the unbeatable location of these rooms, it provides spectacular views of the Caribbean Sea and the Nichupté Lagoon.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Airport transportation
Car hire
Spa
Couples massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Lagoon View
Languages Spoken
English, French, Russian, Spanish

Location

Full view
85Good for walkers
Grade: 85 out of 100
34Restaurantswithin 0.3 miles
19Attractionswithin 0.3 miles
8711Reviews699Q+A100Room tips
Traveler rating
  • 5,514
  • 1,893
  • 666
  • 291
  • 349
Traveler safety
Time of year
Traveler type
Language
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Selected filters
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Popular mentions
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Most Recent
Neki F wrote a review May 17
1 contribution
Nyx Cancun was absolutely amazing. The hotel was beautiful, the rooms were spacious, the view was gorgeous, and the breakfast was delicious. The staff were all welcoming and made our stay great. We were grateful to be able to meet Misael. Misael made our stay absolutely exceptional. He was friendly and it honestly felt as if he was family. We will definitely be back!!!
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Date of stay: May 2022Trip type: Traveled
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Dorothy O wrote a review Jul 2020
Evanston, Illinois5 contributions12 helpful votes
Hotel's Favorite
We felt so welcomed as we were greeted with smiles and a wine glass with refreshing mango juice. We were allowed to check in early at no cost. The room was clean and beds very comfortable. The lobby, pool area, and beachfront was well kept. I will definitely stay again on a future trip.
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Date of stay: July 2020Trip type: Traveled
8 Helpful votes
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Response from Relaciones Publicas Cancun, Director General at Hotel NYX Cancun
Responded Jul 25, 2020
Dear Guest Receive us warmest greetings. Allow us to thank you for your kind comments about your experience at our hotel. We truly appreciate your good comments on the services our staff provided to you. We are pleased with you and we look forward to seeing you again. Guest Experience Manager
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Mireille J wrote a review May 17
2 contributions
Thank you to Claudia for the great service. The staff is very friendly and the service is very good. Great food with lots of variety and views on the beach. Thank you for everything and can’t wait to come back.
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Date of stay: May 2022Trip type: Traveled
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Response from Relaciones Publicas Cancun, Director General at Hotel NYX Cancun
Responded yesterday
Dear 814mireillej, Thank you for sharing your kind review. We are really glad that you had a great stay with us, moreover, that you had enjoyed the attentive and friendly services that our staff offered you at all times in order to make you feel welcomed. We appreciate the good comments regarding the good quality and variety of our restaurants and bars. We are looking forward to seeing you again and make you feel like home. Warmest regards. Guest Experience Manager.
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Evangelina C wrote a review May 16
Chacmuchuch, Mexico1 contribution
Victor, Rodrigo and Benjamin were awesome with the activities at Hotel NYX.. very friendly and outgoing, the beach was awesome! Sandra in housekeeping was great, very friendly and helpful, Jeyson was great with service at Deck restaurant.
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Date of stay: May 2022Trip type: Traveled
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Response from Relaciones Publicas Cancun, Director General at Hotel NYX Cancun
Responded yesterday
Dear 146evangelinac, Thank you for share your kind review. We are really glad that you had an amazing stay with us, moreover, that you had enjoyed the activities and friendly services that our entertainment team offered you. We appreciate the good comments regarding our kind housekeeping and the great services. We hope you can visit us again and pamper you even more. Warmest regards. Guest Experience Manager.
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LorenzoyTheresa wrote a review May 15
Sacramento23 contributions48 helpful votes
My wife and I and another couple stayed at NYX Cancun in April and we loved it! This resort is small enough not to feel crowded but large enough to provide great food and fun activities. Our room was comfortable and spacious with a great view of the ocean. The food and service in their 4 restaurants and beach area was excellent! We especially liked the Unami and Chianti restaurants. The beach service provided by Azael and others was unbeatable. Plus Alejandro and the other activities staff always kept things lively. As for the sea grass on the beach, they cleaned it up daily, making their beach quite useable and not smelly. Overall, a delightful place to stay!!
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Date of stay: April 2022
Value
Location
Service
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Response from Relaciones Publicas Cancun, Director General at Hotel NYX Cancun
Responded 3 days ago
Dear LorenzoyTheresa, Thank you for taking the time to share your kind review. We are really glad to read that you had a great time with us, moreover, that you had enjoyed the good quality of our restaurants and bars. We appreciate that you had enjoyed your comfortable room. It is gratifying to read that you fancied the attentive and friendly services that our staff offered you in order to give you an amazing experience. We hope you all can visit us again and pamper you even more. Warmest regards. Guest Expererience Manager.
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H6877USsarahg wrote a review May 15
Frankfurt, Germany1 contribution
The hotel was ok. The service at breakfast and at the reception could be improved (friendliness, attentiveness - carry suitcases to the hotel room). The service at the beach was great. The staff is very hardworking and attentive. The location is great. There are enough restaurants nearby as well as a supermarket. Despite the algae plague, the beach was cleaned daily.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Relaciones Publicas Cancun, Director General at Hotel NYX Cancun
Responded 4 days ago
Dear H6877USsarahg, Thank you for sharing your kind review. We are really glad to read hat you had a nice stay with us, specially that you had enjoyed the services at our beach area. It is gratifying to read that you appreciate the attentive services that our staff offered you. An apology if you perceive some services as not as friendly as the rest of them. I will inform the respective departments in order to improve their services. We have bellman that can assist our guest to carry the suitcases around the hotel, in case that you don't find them right away, we recommend waiting a couple of minutes for them to approach and assist you a soon as possible. We hope you can visit us again and pamper you even more. Warmest regards. Guest Experience Manager.
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Joe M wrote a review May 13
1 contribution
Rodrigo and Victor and Benjimin are amazing entertainers, they keep the party alive! Jhoan behind the bar is extremely friendly and will keep the drinks flowing...the music is excellent and the entertainers will keep you dancing and entertained all day long..very friendly highly highly recommend this beautiful hotel!
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Date of stay: May 2022Trip type: Traveled
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Response from Relaciones Publicas Cancun, Director General at Hotel NYX Cancun
Responded 5 days ago
Dear S9728JIjoem, Thank you for taking the time to share your kind review. We are really glad to read that you ha an amazing stay with us, moreover, that you had enjoyed the activities and friendly services that our entertainment team offered you. We appreciate the good comments regarding the quality of our bar and the good environment. We hope you can visit us again, to pamper you even more. Warmest regards. Guest Experience Manager.
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Hector H wrote a review May 11
1 contribution1 helpful vote
This was a horrible experience. Staff is unhelpful, unorganized, and not professional. Save your money and go somewhere else. Not Gay friendly, staff was not cordial, food is horrible, rooms are old. If you are from a different country consider having a beautiful experience with some other hotel. I regret not planing in advance and unfortunately I got stuck with this poop hole! Don’t get tricked by their pictures, the reality of it is much more different. Even if you travel on a budget you can feel more welcomed else where
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Rawlson L wrote a review May 11
1 contribution
We had so much fun with Benjamin Rodrigo playing pool volleyball and his dancing is off the chart. Wonderful personality. Jason, Ariel, Jason, Johan, were some of our servers and they took great care of us. This is our second time at Nyx and we had more fun this year than last year and last year was a blast. So that says a lot about this year. The hibachi was great as always. Alejandro really knocked it out the park. We made a few friends this time too and took an excursion. Can't wait to be back and hoping all the same people are still here with their warm smiles and friendly service.
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Date of stay: May 2022Trip type: Traveled
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Response from Relaciones Publicas Cancun, Director General at Hotel NYX Cancun
Responded 1 week ago
Dear rawlsonl, Thank you for taking the time to share your kind review. We are really glad to known that you had a great stay with us, moreover that you had enjoyed the activities and friendly services that our entertainment team offered you in order to give you a fun experience. We appreciate the good comments regarding our Japanese restaurant and the attentive services that our staff give to you. We hope you can visit us again and make you feel like home. Warmest regards. Guest Experience Manager.
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Delecia S wrote a review May 11
New York City, New York2 contributions
This is my 2nd time at NYX - The entertainment the 2nd time with Benjamin Rodrigo was outstanding. He’s funny, engaging and really gets people interested in the activities. Dancing & volleyball was great
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Date of stay: May 2022Trip type: Traveled
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Response from Relaciones Publicas Cancun, Director General at Hotel NYX Cancun
Responded 1 week ago
Dear styleadventure, Thank you for choosing us again as your holiday destination and for sharing your kind review. We are overjoyed to known that you had a fun stay, moreover, that you had enjoyed the activities and the attentive services that our entertainment team offered you. We hope you can visit us again to pamper you even more. Warmest regards. Guest Experience Manager.
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PRICE RANGE
$106 - $416 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
avalon grand cancun hotel cancun, avalon grand resort, cancun avalon grand hotel, avalon cancun, avalon resort cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
196
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Frequently Asked Questions about Hotel NYX Cancun
Which popular attractions are close to Hotel NYX Cancun?
Nearby attractions include Playa Caracol (0.3 miles), Forum Beach Cancun (0.3 miles), and EL Sol de Cancun (0.3 miles).
What are some of the property amenities at Hotel NYX Cancun?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel NYX Cancun?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel NYX Cancun?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel NYX Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Hotel NYX Cancun?
Conveniently located restaurants include Umami, Restaurante Chianti, and Sonora Grill - La Isla Cancún.
Are there opportunities to exercise at Hotel NYX Cancun?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hotel NYX Cancun have airport transportation?
Yes, Hotel NYX Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel NYX Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel NYX Cancun?
The staff speaks multiple languages, including English, Spanish, French, and Russian.
Are there any historical sites close to Hotel NYX Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (3.1 miles) and Scorpion’s Temple (0.3 miles).